From You Flowers

As a result of the Revdex.com inquiry, Robyin F[redacted] at From You Flowers contacted me. She and the company are going to refund the requested amout and understood my issue. Further, the company extended me a credit for $20 for my troubles. 
 
I would consider my complaint satisfied...

and I appreciate your involvement in getting this resolved. 
 
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

We have given your suggestions to our Corporate office and they will be reviewed.  Again, We have spoken with the florist and have confirmed the order was delivered to the recipient. We have also contacted our customer and let her know she has been refunded in full for the order. We also have extended her a $20.00 gift card that she can use at any point in the future. Please let us know if there is anything else we can do in regards to this case.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

Complaint: [redacted]
I am rejecting this response because: I do not want their credit, just so they are free to continue this unethical business practice on other consumers. I would rather see a change in their advertising policy, which clearly states and discloses their fees upfront before the consumer agrees to purchase. 
Sincerely,
[redacted]

This case has been completely resolved. We have attempted to contact this customer several times regarding this case we have left several messages, along with email. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card.
Please let us know...

if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let...

us know if there is anything else we can do regarding this case.Thank you

I am seriously disappointed in seeing the picture my mother posted in [redacted] versus what I paid for at a premium level for the OH Christmas Tree. This was suppose to contain roses and looking at the picture she posted on [redacted] it contained carnations not roses and didn't look anything like what I ordered and paid for the premium level. It looked to be poorly put together as well.
This was my first and last time I ever use From You Flowers.
I expect nothing less but a full refund from them.

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

The transaction was voided on 5/14/17 at 12:23 p.m. EST.  We never captured the funds for the order.  The floating complimentary order was not placed at the time of the offer however it will remain on the cancel order until used.  Thank you. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. We have also issued a $10.00 gift certificate. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business did not call me personally, but my boyfriend notified me that he received a call.
Sincerely,
[redacted]

From: [redacted] Sent: Thursday, December 21, 2017 11:47 PM To: [redacted] Subject: Fwd: Your complaint has been received   The complaint I submitted has now been resolved.  They emailed a confirmation of a refund with an apology and...

also called and left a message with an apology from a supervisor.

In regards to case ID: [redacted].  We have reached out to the customer multiple times via phone and email with no responses.  Today we received at 11:37 a.m. EST an email with exactly what the customer has sent you and we responded to him immediately.  I will provide that information to you. Our responses are preceded by an * 
 
Dear Sir/Madam
 
Re: My Complaint
 
I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns.  I would like to know why:
 
1.       You were not able to make delivery in the first place to [redacted]
 
**On 4/26/16 at 1:37 p.m. EST you called in to change the card information,  as you indicated your name was spelled incorrectly, the representative sent the new card message to the florist incorrectly causing a cancellation so the order was then deactivated in error. 
2.       I cannot contact you on the telephone.  As indicated previously, when I have tried to do so I have been kept on hold in excess of 30 minutes and have had to give up in pure frustration and desperation. 
 
**We are diligently trying to resolve the call queue issue to make the call wait time lower for our customers and have even taken on more staff.  Unfortunately, there are call times that are much higher than others.  People tend to call on their lunch breaks and being a Nationwide company it could be any given time zone when it peaks. 
3.       When I have previously requested your complaints procedure, you have not provided this.
**Complaints are dealt with on a case by case basis.  We take the complaint, contact the filling florist and then resolve.  There are many different case scenarios.  Yours was operator error.  She caused a cancellation when updating the order.  
4.       Failed to make a delivery of flowers to my daughter for her birthday on the 1st October.
 
**I would be happy to assist you with this point, however, you would need to provide the order number you were issued.  You still have a standing complimentary order from April to utilize to the value of $50.00.  Please advise and thank you.  If you would like, my private line is [redacted] and I am here today until 6 p.m. EST
If you would deal specifically with these initial points, this would be helpful at this stage.  I think it is only fair to apprise you that I am an attorney (in [redacted], we are called [redacted]) and your present level of suggested “compensation” is totally and woefully inadequate.  It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com.
 
I await to hear from you.

This case has been completely resolved. We have tried multiple times to contact our customer and as of today have had no luck. At this time we have credited her back in the full amount of the order. We have also emailed offering a future complimentary arrangement on behalf of our company in the...

amount of $40.00. We would be happy to send that arrangement out at any time to any recipient of her choice. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer the $14.99 service fee. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you