From You Flowers

I contracted with From You Flowers to ship a dozen red roses to my wife for our 31st anniversary... After tracking for 12 hours while website said "out for delivery" I received notice at 7:00p that "fresh" flower delivery would be delayed until the next day... I called from you flowers... They would not do anything to help to facilitate delivery... I called [redacted].. They said that if I had called before 7:00p, I may have been able to pick them up... Totally disappointed with both organizations...

If I could give it a negative stars I would. I ordered a corsage for this past Mother's Day to be delivered on Saturday. They didn't deliver. Nor did they call me and try to fix it. I initially sent 2 emails through there system with no response. On that Monday after 5-9-16 I called and was told by the customer service rep they couldn't find a florist to fill the order because they wouldn't be making any money off of it.
And I asked "why didn't you call me" and he said and I quote " that would have been an uncomfortable conversation telling you because of our discounts you didn't actually spend enough money for us to get a vendor to fill the order and the company needs to stop doing these types of orders" Seriously?? If you want your flowers to be sent. DO NOT ORDER FROM THIS COMPANY! Find someone who actually cares about there customers order. Never again!

This case has been completely resolved. We have refunded both orders in full, along with a complimentary arrangement in the amount of fifty dollars being delivered today. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The complimentary arrangement was delivered. The customer was satisfied with this resolution. Please let us know if there is anything further we can do...

in regards to this case.Thank you

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be...

happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.Thank you

Failed to deliver on Mother's Day, finally delivered 3 days late an arrangement that looked nothing like the $80 arrangement but instead consisted of left over flowers and a cheap vase, not an etched lavender but a regular glass vase. When called to ask for a resolution they said that the florist had the right to change flowers if the ones advertised were unavailable during the holidays, I reminded them it was no longer the holidays. Was promised a refund, finally, and threatened that the florist will pick up the flowers. Good for them...I'm embarressed enough that they weren't delivered on Mother's Day!

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order, extended a $20.00 gift card and successfully delivered the recipients arrangement. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.
Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. I called him on 10/28/16 at 11:57 a.m.EST and left a voice mail and sent him an email to contact us.  I called again on 10/31/16 at 12:33 p.m. EST and left a voice mail and sent an email. Again, on 11/1/16 at 12:13 p.m. EST I left a voice mail and sent another email.  I provided my direct line each time and my email so it would be easier for the customer to respond and to date I have had no responses.  On 10/27/16 at 9:59 p.m. EST we Voided the transaction for the full amount of $$74.96.  This usually takes 1-3 business days to appear in the customers' account.  Today, 11/4/16 at 12:57 pm. EST I called the customer again and left a voice mail and I have emailed confimation of the Voided transaction for his records.  We delivered the arrangement free of charge and it was signed for by the recipient on 10/2/16 at 9:13  a.m. Mountain Time.  Please let me know if there is anything else we can do regarding this case.  Thank you

I ordered same day delivery (extra charge) on Monday, May 11th. The flowers were never delivered! Had I not called them, they would have taken my money & ran with it, never telling me the delivery was never made. My mother was furious with me that I didn't get her anything for her birthday. On Saturday, my mother finally spoke to me and she told me she never received any. The funny thing is I emailed customer service on Tuesday, May 12th asking for delivery confirmation and never got a response. I did get a coupon emailed to me. I figured this meant they were delivered.
I called customer service today (Saturday) and they said there was a "glitch in the system" and it wasn't delivered. I spent $65 for the deluxe Mint Julep. They are supposedly upgrading it to the Premium and including an apology letter and delivering it to my mother on MONDAY. That's right....a week after my original delivery. The customer service rep, [redacted], said they would try to get it delivered today. I told her if they could, it would be going to her home address instead of her work. She took down all of her info for my mom's home address. I told her I felt like it was still going to screw it up. Well....sure enough, I get a call at 1pm saying they were trying to deliver it today, but couldn't. That was because they were trying to deliver to her work on a Saturday, which I already told them was closed! [redacted] wrote the instructions 100% flip/flopped. My mother doesn't even want the flowers at this point, but seeing as they wouldn't refund my money, only apologize & upgrade, I can't even do that. And my mother's birthday was ruined!! I cannot wait to see what the flowers look like. If they are not perfection, I will be demanding a refund & contacting the Revdex.com. I will update on Monday after I see what they look like, if she even receives them!

This case has been completely resolved. We voided the transaction on May 11th to the customers bank and have provided that information to the customer today.  Please let us know if there is anything else we can do regarding this case
Thank you

To Whom It May Concern: I filed an online complaint against this company located in Old Saybrook, CT on Monday, March 14 for failure to deliver flowers I ordered.  I am now willing to dismiss my complaint, as the company has done as I requested and refunded the full amount paid to my bank...

account.  Please let me know if you need any further information in this regard; I have not yet received a complaint number or any additional information from you.  Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement on behalf of our company, along with two additional balloons. The customer was very pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Website advertises same day delivery. Fromyouflowers.com waited 4 hours to inform me that their vendor could not deliver that day. At that point I could not order flowers from a competitor. They refunded my money and delivered the flowers a day later. I spent over an hour on the phone with 5 different people to try to get a resolution. One of the reps was condescending and rude and hung up on me when I asked to speak to a supervisor. The number of negative reviews online about fromyouflowers.com really makes me wonder how this company can be accredited by the Revdex.com.

Terrible company - the first time they screwed up I ordered the "florist designed" selection, thinking the recipient would get something unique and lovely. Wrong, it was cheap carnations (and few of those) and green filler. Terrible. They apologized and gave me a credit, so I thought I'd try them again. Ordered flowers for both my mother and MIL for Mother's Day (6 days beforehand), and NEITHER received their arrangement. I have a complaint into customer service, but I don't see how they can ever justify such terrible service or make it right. My moms did not receive flowers for Mother's Day because of them, and I'm not the only one (check out their terrible [redacted] reviews). How can they still be in business? They deserve an F rating.

This case has been...

completely resolved. We have credited back the customer $25.01, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full the amount of the order, along with a $20.00 gift card. As and extended apology we have also delivered the arrangement complimentary today.  The customer was very pleased with this resolution. Please let us...

know if there is anything else we can do regarding this case.Thank you

Good Morning [redacted],   I'm writing in regards to case ID [redacted]. The customer filed a Revdex.com complaint against our company due to his order not being delivered same day. We had a Supervisor get into contact with him apologizing for the situation and crediting him back in full for his order. We have also gone ahead and offered the customer a complimentary arrangement on behalf of our company in the amount of $65.00. We responded back to the Revdex.com closing the case. The customer rejected the response and we reached back out to him to further resolve the issue. After speaking with the customer we then offered him a second complimentary arrangement to be delivered at a future date also in the amount of $65.00. Customer accepted the resolution. At this time the customer is rejecting our response again through the Revdex.com and wants to be compensated for his time with cash. At this time we feel as though we have gone above and beyond for him.  The request the customer is making is not something we can honor. We would like to consider this case closed.   Please feel free to let me know if there is anything else I can do regarding this case.   Thank you for all of your time concerning this matter.   Tayler

This case has been completely resolved. We have credited back the customer in the full amount of the orders. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]