Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] received a bill from Frontier for service never installed Frontier has investigated the above statements and offers the following response: Frontier have issued a full credit to the bill Mr [redacted] received We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is being overcharged Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s claim and advises that Frontier did bill Ms [redacted] incorrectlyA promotion in the amount of $had fallen off the billFrontier placed an order to correction the promotion on March 13, Frontier has issued an adjustment for the missing promotion on the January, February and March billsThe adjustment amount is $and will appear on the April statementFrontier also issued an adjustment for $for a reconnect fee that was billed on the March statement and an additional $for feature charges billed in errorThese adjustments will appear on the April statementFrontier spoke with Ms [redacted] on March 17, and she is satisfied with the adjustments that have been made to her accountIn addition, she has been provided direct contact information should she need to make contact with Frontier in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has not received a paper Frontier bill in the past five months Mr [redacted] states he has called Frontier about this issue multiple times and he has been told that he is getting a paper Frontier bill and to check with the post office Mr [redacted] is stating that Frontier is the only company he has an issue with not receiving a paper bill Frontier has investigated the above statements and offers the following response: Frontier discovered Mr [redacted] was enrolled in Frontier’s online bill pay website Frontier discovered Mr [redacted] was elected for paperless billing through this website Frontier changed Mr [redacted] online bill pay account so he will now get a paper bill in the mail Frontier does apologize for any confusion this may have causedFrontier verified with Mr [redacted] that his monthly service is $ Mr [redacted] stated the service itself is fineFrontier did advise Mr [redacted] that his last payment made for $failed on May 26, and to check with his financial institution Mr [redacted] was not aware of this situation but will follow up with his bankMr [redacted] was satisfied with the information that Frontier gave himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Katilus has experienced as a result of the above matter
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Frontier had a promotion for a Free Installation for the Internet and Ms [redacted] was charged $ Frontier has investigated the above statements and offers the following response: Frontier had a promotion for a double play for free installation Since this was not explained to Ms [redacted] we will honor the price quote installation is $and a Representative had issued a credit of $to correct the billing Frontier has now issued an additional credit of $to give the free installation that Ms [redacted] expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment for the documented time out of service has been applied to the final balanceFrontier advises that an adjustment for the early termination fee was previously issued based on the account connect date.Mr[redacted] made the payment for the remaining final balanceFrontier advises that report will be updated to reflect that debt has been paid in full.Frontier advises that any changes or updates in credit reporting with the credit bureau may take up to days to reflectFrontier spoke with Mr [redacted] in regards to the aboveMr [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises of repair trouble with static Frontier has investigated the above statements and offers the following response: Frontier engineers have evaluated the area to develop a project to resolve the power influence issue The project currently is anticipated to include, but not necessarily be limited to, placing spans of cable, setting a new pole, placing load coils and terminals, and removing old poles and cable There are approximately miles of new line that will be required for this projectEngineering is not yet completeIt is under review and evaluation in order to determine a tentative start and completion date We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] that she purchased a package for $a month and agreed to a year long contract for internet services with a $Visa Gift Card that was offeredMs [redacted] states that when installation took place, she would not be able to get the full speed amount due to distance that she had originally agreed toMs [redacted] believes that she is being overcharged by $from what she agreed to and would like to be credited for service that barely workedMr [redacted] expresses her extreme displeasure regarding the phone conversationsshe had with Frontier agents Savannah and her manager Ross on 11/27/Frontier has investigated the above statements and offers the following response: · Frontier records confirm that Ms [redacted] was originally signed up for a speed package that covered speeds as fast as 24mbpsOn 11/29/2017, Frontier downgraded Ms [redacted] ’ package for the speeds available at her location as fast as 6mbps· Effective today, 1/30/2018, Frontier was able to correct the programming errors preventing Ms [redacted] from receiving her $Visa Gift cardFrontier has reached out to Ms [redacted] directly to advise of the redemption process and when to expect the gift card· To date, Frontier has applied credit in the amount of $for the pricing difference charged between packages, as well as an additional $credit for an Internet Activation fee and Modem Handling fee that should not have appliedTotal credit issued: $These changes are available online for Ms [redacted] to review· Frontier has reviewed the calls between her and the agents referenced on 11/27/and the appropriate feedback has been submittedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states a door to door agent offered her a package and she was billed more than the offered rate.• Ms [redacted] states she was offered free installation and she was billed for installation charges• Ms [redacted] states she made payments, neither of which have been applied to her account.• Ms [redacted] states she had not been provided the promised credits and has been advised the credit was denied • Ms [redacted] wants copies of her monthly bills including payments and credits applied to the account.Frontier has investigated the above statements and offers the following response:• Account review shows Ms [redacted] had service for 30/Internet, Extreme television, a room quantum enhanced DVR package for $+ tax established on 8/18/There is no record of the original offer or paperwork showing a different quoted rate Notations on the account show that Ms [redacted] indicated she was originally quoted $plus taxes and surcharges and the agent discussed the billed rate of $rate per month before taxes and surcharges which included the higher television package and sports channels she wanted.• Ms [redacted] was billed a $shipping and handling fee and $in install and activation fees for the quantum DVR set up on her first billing statement that generated on 8/25/16.• Frontier received payment in the amount of $on 9/10/which posted on the 9/25/billing statement Payments were also received in the amount of $on 10/31/and $on 11/3/The October and November payments are not reflected on 10/25/bill as they were received after the bill printedThese payments will reflect on the 11/25/billing statement• Frontier issued a credit for the install and activation fees billed on the 8/25/billing statement on 11/3/totaling $and provided a $credit for the late fee assessedThese credits will reflect on the 11/25/bill • The original telephone number/account number ending in associated with Ms [redacted] account was changed on 10/7/to resolve a number discrepancy and the new number ending in is now associated to MsSales' account and is displaying on the 10/25/billing statement This is the number that should be referenced for this account including access to online billingFrontier has mailed copies of the 8/25/16, 9/25/and 10/25/billing statements to MsSales’ physical address for her recordsWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matterSincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been informed by Frontier in the past that this issue is resolved and I owe nothing, I reserve the right to reopen this case if Frontier does not follow through with this offer to zero out my account balance and close my account Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has confirmed Mr [redacted] Internet service issues have been resolved.Frontier has contacted customer, ensured satisfaction, and provided contact information below We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still being charged for services I did not received and am still being charged an returned check fee for funds being withdrawn from an unauthorized account, which had been removed from my online billing because one of their agents had instructed me to do soThe company called me and left a message and asked me to call back, but I've tried to call the number they left in the message back three times and each time get disconnected without getting to speak with anyone Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier continuously works to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] area at this timeThe customer is currently subscribing to the Ultra Internet which provides speeds up to MBPSA Frontier technician was dispatched on Saturday, February 4, and performed a speed test from Ms [redacted] ’s network interface deviceThe speed tested at that time was Mbps / Mbps
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business still hasn't explained how or why my bill doubled They have not contacted me or even made an attempt because they are aware we have issues with mail, my phone was disconnected as part of my frontier service and I have no emailsI feel like I am getting the run aroundMy bill was stated to be Ive only had service available to me for June July and weeks in AugustThat is not or I want a correct explanation and my exact bill amount that coincides with services renderedI can't be expected to pay for services not rendered
Thank you for referring the rebuttal complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises his wife called into Frontier many times to put his service on vacation and the Frontier agent had issues when placing the order to add the service to his account Mr [redacted] also advises that he cancelled auto draft at that time.Mr [redacted] advises he disputes the amount owed of $that Frontier has billed himFrontier has investigated the above statements and offers the following response: Frontier investigated and advises the vacation service was added on April 17, and then removed off on May 4, after Mr [redacted] called into FrontierThe Frontier agent advised Mr [redacted] that he was going to place an order the next day to add the vacation service back to the account The agent never put the vacation service back on the account Frontier advises that the call was pulled for verification and confirmation from May 4, Frontier advises that a payment made on April 24, was returned to Mr [redacted] per his request Mr [redacted] ’s auto draft was cancelled prior to the payment, but it takes days to process before it stops taking the auto payment.Frontier advises that Mr [redacted] used Frontier service making long distance calls from June 25, to June 28, 2017.Frontier advises that Mr [redacted] ’s service was permanently disconnected on July 31, for non-payment by the collection group.Frontier advises that credit has been applied to Mr [redacted] ’s account in the amount of $and has an outstanding balance of $309.47.Frontier has not contacted Mr [redacted] per his request on the complaint.Frontier stands by what has been stated above Mr [redacted] can dispute this with the outside collection agency that has his account We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Account billed regular price after requesting to add Stay Connected Season Service$credit was deniedFrontier has investigated the above statements and offers the following response: March 22, 2017, Frontier Communications spoke with Mrs [redacted] acknowledging her concerns.As a courtesy, we honored the $credit; which has been approved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all I want to thank Ms [redacted] for her response but per our conversation last Feb15, she said that she will mail me the statement explaining why I got only $credit but as of today I haven't received said statementI will close this complain if I will receive the credit of $that she said that was posted Febor any communication that is saying that they will be sending me said creditAs of this time also, I haven't received the pre-paid box they said that they will send me so I can mail their modemRegards[redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates that when he took over an existing account on 7/1/16, he was told there was no contract, but has been told by multiple representatives that he is in contractFrontier has investigated the above statements and offers the following response: Frontier has found that Mr [redacted] is not under any contractFrontier advises a Frontier representative has attempted to contact Mr [redacted] on four (4) separate occasions since October 17, Frontier also advises as of October 26, 2016, Frontier has not received any type of response back from Mr [redacted] Frontier states a letter was sent for Mr [redacted] to contact Frontier regarding his complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: The drafting of this project is being finalized with our Engineering contractorOnce complete, the job will then be priced out by Frontier to determine the costThere is a potential that some of this work could be billed to the Power Company.The Job requires:Placing anchors on 40+ poles • Placing spans of cable = ft o 200pr – 2000ft o 100pr – 4250ft Remove all attachments, inspect for bonding/grounding, and replace as necessary for 1.5+ miles Placing pole Placing 100pr load coilsPlace terminals • Remove polesRemoving miles of cable This is the work necessary to remedy the safety issues that were not Frontier caused and remedy the induction issues impacting Frontier serviceIn addition this work will replace the cable and place the necessary loads as identified.There is no estimated time to complete Mrs [redacted] ’s installation due to the lack of facilities and project completion.Frontier has been in direct contact with Mrs [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges Frontier communicated the above information by phone on October 19, and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had disconnected her Frontier TV and internet service and requested that her home phone service remain active so that her phone number could be ported over to her new carrier The phone serviced ended up getting disconnected as well, and her new provider was unable to take ownership of her phone number, since it was no longer a working number Ms [redacted] advises that she needs Frontier to activate her phone number so that it can be ported over to her new providerFrontier has investigated the above statements and offers the following response: Frontier advises that an order was written to reactivate the customer’s phone number, and a technician was dispatched on March 19, to connect the service at the outside box Frontier advises that once Ms [redacted] has dial tone, the phone number will be ready to port out once her new provider sends over a request.Frontier spoke with Ms [redacted] on March 19, and advised her of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] received a bill from Frontier for service never installed Frontier has investigated the above statements and offers the following response: Frontier have issued a full credit to the bill Mr [redacted] received We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is being overcharged Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s claim and advises that Frontier did bill Ms [redacted] incorrectlyA promotion in the amount of $had fallen off the billFrontier placed an order to correction the promotion on March 13, Frontier has issued an adjustment for the missing promotion on the January, February and March billsThe adjustment amount is $and will appear on the April statementFrontier also issued an adjustment for $for a reconnect fee that was billed on the March statement and an additional $for feature charges billed in errorThese adjustments will appear on the April statementFrontier spoke with Ms [redacted] on March 17, and she is satisfied with the adjustments that have been made to her accountIn addition, she has been provided direct contact information should she need to make contact with Frontier in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has not received a paper Frontier bill in the past five months Mr [redacted] states he has called Frontier about this issue multiple times and he has been told that he is getting a paper Frontier bill and to check with the post office Mr [redacted] is stating that Frontier is the only company he has an issue with not receiving a paper bill Frontier has investigated the above statements and offers the following response: Frontier discovered Mr [redacted] was enrolled in Frontier’s online bill pay website Frontier discovered Mr [redacted] was elected for paperless billing through this website Frontier changed Mr [redacted] online bill pay account so he will now get a paper bill in the mail Frontier does apologize for any confusion this may have causedFrontier verified with Mr [redacted] that his monthly service is $ Mr [redacted] stated the service itself is fineFrontier did advise Mr [redacted] that his last payment made for $failed on May 26, and to check with his financial institution Mr [redacted] was not aware of this situation but will follow up with his bankMr [redacted] was satisfied with the information that Frontier gave himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Katilus has experienced as a result of the above matter
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Frontier had a promotion for a Free Installation for the Internet and Ms [redacted] was charged $ Frontier has investigated the above statements and offers the following response: Frontier had a promotion for a double play for free installation Since this was not explained to Ms [redacted] we will honor the price quote installation is $and a Representative had issued a credit of $to correct the billing Frontier has now issued an additional credit of $to give the free installation that Ms [redacted] expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment for the documented time out of service has been applied to the final balanceFrontier advises that an adjustment for the early termination fee was previously issued based on the account connect date.Mr[redacted] made the payment for the remaining final balanceFrontier advises that report will be updated to reflect that debt has been paid in full.Frontier advises that any changes or updates in credit reporting with the credit bureau may take up to days to reflectFrontier spoke with Mr [redacted] in regards to the aboveMr [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises of repair trouble with static Frontier has investigated the above statements and offers the following response: Frontier engineers have evaluated the area to develop a project to resolve the power influence issue The project currently is anticipated to include, but not necessarily be limited to, placing spans of cable, setting a new pole, placing load coils and terminals, and removing old poles and cable There are approximately miles of new line that will be required for this projectEngineering is not yet completeIt is under review and evaluation in order to determine a tentative start and completion date We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] that she purchased a package for $a month and agreed to a year long contract for internet services with a $Visa Gift Card that was offeredMs [redacted] states that when installation took place, she would not be able to get the full speed amount due to distance that she had originally agreed toMs [redacted] believes that she is being overcharged by $from what she agreed to and would like to be credited for service that barely workedMr [redacted] expresses her extreme displeasure regarding the phone conversationsshe had with Frontier agents Savannah and her manager Ross on 11/27/Frontier has investigated the above statements and offers the following response: · Frontier records confirm that Ms [redacted] was originally signed up for a speed package that covered speeds as fast as 24mbpsOn 11/29/2017, Frontier downgraded Ms [redacted] ’ package for the speeds available at her location as fast as 6mbps· Effective today, 1/30/2018, Frontier was able to correct the programming errors preventing Ms [redacted] from receiving her $Visa Gift cardFrontier has reached out to Ms [redacted] directly to advise of the redemption process and when to expect the gift card· To date, Frontier has applied credit in the amount of $for the pricing difference charged between packages, as well as an additional $credit for an Internet Activation fee and Modem Handling fee that should not have appliedTotal credit issued: $These changes are available online for Ms [redacted] to review· Frontier has reviewed the calls between her and the agents referenced on 11/27/and the appropriate feedback has been submittedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states a door to door agent offered her a package and she was billed more than the offered rate.• Ms [redacted] states she was offered free installation and she was billed for installation charges• Ms [redacted] states she made payments, neither of which have been applied to her account.• Ms [redacted] states she had not been provided the promised credits and has been advised the credit was denied • Ms [redacted] wants copies of her monthly bills including payments and credits applied to the account.Frontier has investigated the above statements and offers the following response:• Account review shows Ms [redacted] had service for 30/Internet, Extreme television, a room quantum enhanced DVR package for $+ tax established on 8/18/There is no record of the original offer or paperwork showing a different quoted rate Notations on the account show that Ms [redacted] indicated she was originally quoted $plus taxes and surcharges and the agent discussed the billed rate of $rate per month before taxes and surcharges which included the higher television package and sports channels she wanted.• Ms [redacted] was billed a $shipping and handling fee and $in install and activation fees for the quantum DVR set up on her first billing statement that generated on 8/25/16.• Frontier received payment in the amount of $on 9/10/which posted on the 9/25/billing statement Payments were also received in the amount of $on 10/31/and $on 11/3/The October and November payments are not reflected on 10/25/bill as they were received after the bill printedThese payments will reflect on the 11/25/billing statement• Frontier issued a credit for the install and activation fees billed on the 8/25/billing statement on 11/3/totaling $and provided a $credit for the late fee assessedThese credits will reflect on the 11/25/bill • The original telephone number/account number ending in associated with Ms [redacted] account was changed on 10/7/to resolve a number discrepancy and the new number ending in is now associated to MsSales' account and is displaying on the 10/25/billing statement This is the number that should be referenced for this account including access to online billingFrontier has mailed copies of the 8/25/16, 9/25/and 10/25/billing statements to MsSales’ physical address for her recordsWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matterSincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been informed by Frontier in the past that this issue is resolved and I owe nothing, I reserve the right to reopen this case if Frontier does not follow through with this offer to zero out my account balance and close my account Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has confirmed Mr [redacted] Internet service issues have been resolved.Frontier has contacted customer, ensured satisfaction, and provided contact information below We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still being charged for services I did not received and am still being charged an returned check fee for funds being withdrawn from an unauthorized account, which had been removed from my online billing because one of their agents had instructed me to do soThe company called me and left a message and asked me to call back, but I've tried to call the number they left in the message back three times and each time get disconnected without getting to speak with anyone Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier continuously works to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] area at this timeThe customer is currently subscribing to the Ultra Internet which provides speeds up to MBPSA Frontier technician was dispatched on Saturday, February 4, and performed a speed test from Ms [redacted] ’s network interface deviceThe speed tested at that time was Mbps / Mbps
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business still hasn't explained how or why my bill doubled They have not contacted me or even made an attempt because they are aware we have issues with mail, my phone was disconnected as part of my frontier service and I have no emailsI feel like I am getting the run aroundMy bill was stated to be Ive only had service available to me for June July and weeks in AugustThat is not or I want a correct explanation and my exact bill amount that coincides with services renderedI can't be expected to pay for services not rendered
Thank you for referring the rebuttal complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises his wife called into Frontier many times to put his service on vacation and the Frontier agent had issues when placing the order to add the service to his account Mr [redacted] also advises that he cancelled auto draft at that time.Mr [redacted] advises he disputes the amount owed of $that Frontier has billed himFrontier has investigated the above statements and offers the following response: Frontier investigated and advises the vacation service was added on April 17, and then removed off on May 4, after Mr [redacted] called into FrontierThe Frontier agent advised Mr [redacted] that he was going to place an order the next day to add the vacation service back to the account The agent never put the vacation service back on the account Frontier advises that the call was pulled for verification and confirmation from May 4, Frontier advises that a payment made on April 24, was returned to Mr [redacted] per his request Mr [redacted] ’s auto draft was cancelled prior to the payment, but it takes days to process before it stops taking the auto payment.Frontier advises that Mr [redacted] used Frontier service making long distance calls from June 25, to June 28, 2017.Frontier advises that Mr [redacted] ’s service was permanently disconnected on July 31, for non-payment by the collection group.Frontier advises that credit has been applied to Mr [redacted] ’s account in the amount of $and has an outstanding balance of $309.47.Frontier has not contacted Mr [redacted] per his request on the complaint.Frontier stands by what has been stated above Mr [redacted] can dispute this with the outside collection agency that has his account We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Account billed regular price after requesting to add Stay Connected Season Service$credit was deniedFrontier has investigated the above statements and offers the following response: March 22, 2017, Frontier Communications spoke with Mrs [redacted] acknowledging her concerns.As a courtesy, we honored the $credit; which has been approved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all I want to thank Ms [redacted] for her response but per our conversation last Feb15, she said that she will mail me the statement explaining why I got only $credit but as of today I haven't received said statementI will close this complain if I will receive the credit of $that she said that was posted Febor any communication that is saying that they will be sending me said creditAs of this time also, I haven't received the pre-paid box they said that they will send me so I can mail their modemRegards[redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates that when he took over an existing account on 7/1/16, he was told there was no contract, but has been told by multiple representatives that he is in contractFrontier has investigated the above statements and offers the following response: Frontier has found that Mr [redacted] is not under any contractFrontier advises a Frontier representative has attempted to contact Mr [redacted] on four (4) separate occasions since October 17, Frontier also advises as of October 26, 2016, Frontier has not received any type of response back from Mr [redacted] Frontier states a letter was sent for Mr [redacted] to contact Frontier regarding his complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: The drafting of this project is being finalized with our Engineering contractorOnce complete, the job will then be priced out by Frontier to determine the costThere is a potential that some of this work could be billed to the Power Company.The Job requires:Placing anchors on 40+ poles • Placing spans of cable = ft o 200pr – 2000ft o 100pr – 4250ft Remove all attachments, inspect for bonding/grounding, and replace as necessary for 1.5+ miles Placing pole Placing 100pr load coilsPlace terminals • Remove polesRemoving miles of cable This is the work necessary to remedy the safety issues that were not Frontier caused and remedy the induction issues impacting Frontier serviceIn addition this work will replace the cable and place the necessary loads as identified.There is no estimated time to complete Mrs [redacted] ’s installation due to the lack of facilities and project completion.Frontier has been in direct contact with Mrs [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges Frontier communicated the above information by phone on October 19, and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had disconnected her Frontier TV and internet service and requested that her home phone service remain active so that her phone number could be ported over to her new carrier The phone serviced ended up getting disconnected as well, and her new provider was unable to take ownership of her phone number, since it was no longer a working number Ms [redacted] advises that she needs Frontier to activate her phone number so that it can be ported over to her new providerFrontier has investigated the above statements and offers the following response: Frontier advises that an order was written to reactivate the customer’s phone number, and a technician was dispatched on March 19, to connect the service at the outside box Frontier advises that once Ms [redacted] has dial tone, the phone number will be ready to port out once her new provider sends over a request.Frontier spoke with Ms [redacted] on March 19, and advised her of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter