Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had frequent inconsistent phone service Frontier has investigated the above statements and offers the following response: Frontier advises it is currently reviewing Ms [redacted] ’s account to see what can be done to achieve a more reliable service.Frontier advises that we will be in contact with Ms [redacted] upon Frontier’s review of the account.Frontier has made an attempt to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herMs [redacted] has been given contact information to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Ms***’s account and found that she had a year term commitment dated 10/20/– 10/19/ The term dates are reflected on her monthly bill statement as follows: FiOS Video Promotion Term 10/20/- 10/19/ FiOS Promo Term 10/20/- 10/19/ Ms [redacted] contacted Frontier via online chat on July 27, advising that she wanted to cancel service The consultant explained that there would be an Early Termination Fee Ms [redacted] contacted Frontier on October 5, requesting return kits for her equipment and advised that she would call back later to cancel the service as she would be moving in a few weeks She inquired when she could cancel without an Early Termination Fee The representative noted that there were there were two dates reflected on the account and incorrectly advised her that she could disconnect after October 20th Ms [redacted] contacted Frontier on October 20, to discuss cancelling service and was advised that there would be an Early Termination Fee Ms [redacted] called again later the same day requesting to put the service on vacation; however a review of the found that no order was placed Therefore the service remained active and the billing continued as normal The TV service was suspended on November 14th due to a past due balance of $ Ms [redacted] contacted Frontier on December 6th in regards to her service being suspended and stated that she was told she could put the service on hold until she needs to activate it again The consultant advised that the service had not been put on vacation On December 13th the Internet service was suspended due to a past due balance of $ Ms [redacted] contacted Frontier on December 27th, December 29th, February 10th and February 12th to dispute the bill stating that it should have been on vacation starting on October 24th The service was disconnected on December 29th per Ms***’s request In the interest of resolving the complaint, Frontier has adjusted the account to a zero balance as it was found that Ms [redacted] requested vacation service in October however it was not placed on vacation The credits will appear on Ms***’s February 25th bill statement
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Frontier had a promotion for a Free Installation for the Internet and Ms [redacted] was charged $ Frontier has investigated the above statements and offers the following response: Frontier had a promotion for a double play for free installation Since this was not explained to Ms [redacted] we will honor the price quote installation is $and a Representative had issued a credit of $to correct the billing Frontier has now issued an additional credit of $to give the free installation that Ms [redacted] expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed $for an item from Frontier that she did not orderMs [redacted] contacted Frontier several times to return the item and get a credit but was unable to get a resolution Frontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] December 5, and advised that a credit was placed for $to her account to offset the charge on her billFrontier also credited Ms [redacted] for the late fees she incurred while awaiting the charge to be removed from the accountFrontier advised Ms [redacted] that a return box with shipping label will be shipped to her residence to return the unwanted item We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: The drafting of this project is being finalized with our Engineering contractorOnce complete, the job will then be priced out by Frontier to determine the costThere is a potential that some of this work could be billed to the Power Company.The Job requires:Placing anchors on 40+ poles • Placing spans of cable = ft o 200pr – 2000ft o 100pr – 4250ft Remove all attachments, inspect for bonding/grounding, and replace as necessary for 1.5+ miles Placing pole Placing 100pr load coilsPlace terminals • Remove polesRemoving miles of cable This is the work necessary to remedy the safety issues that were not Frontier caused and remedy the induction issues impacting Frontier serviceIn addition this work will replace the cable and place the necessary loads as identified.There is no estimated time to complete Mrs [redacted] ’s installation due to the lack of facilities and project completion.Frontier has been in direct contact with Mrs [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business still hasn't explained how or why my bill doubled They have not contacted me or even made an attempt because they are aware we have issues with mail, my phone was disconnected as part of my frontier service and I have no emailsI feel like I am getting the run aroundMy bill was stated to be Ive only had service available to me for June July and weeks in AugustThat is not or I want a correct explanation and my exact bill amount that coincides with services renderedI can't be expected to pay for services not rendered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all I want to thank Ms [redacted] for her response but per our conversation last Feb15, she said that she will mail me the statement explaining why I got only $credit but as of today I haven't received said statementI will close this complain if I will receive the credit of $that she said that was posted Febor any communication that is saying that they will be sending me said creditAs of this time also, I haven't received the pre-paid box they said that they will send me so I can mail their modemRegards[redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] that she purchased a package for $a month and agreed to a year long contract for internet services with a $Visa Gift Card that was offeredMs [redacted] states that when installation took place, she would not be able to get the full speed amount due to distance that she had originally agreed toMs [redacted] believes that she is being overcharged by $from what she agreed to and would like to be credited for service that barely workedMr [redacted] expresses her extreme displeasure regarding the phone conversationsshe had with Frontier agents Savannah and her manager Ross on 11/27/Frontier has investigated the above statements and offers the following response: · Frontier records confirm that Ms [redacted] was originally signed up for a speed package that covered speeds as fast as 24mbpsOn 11/29/2017, Frontier downgraded Ms [redacted] ’ package for the speeds available at her location as fast as 6mbps· Effective today, 1/30/2018, Frontier was able to correct the programming errors preventing Ms [redacted] from receiving her $Visa Gift cardFrontier has reached out to Ms [redacted] directly to advise of the redemption process and when to expect the gift card· To date, Frontier has applied credit in the amount of $for the pricing difference charged between packages, as well as an additional $credit for an Internet Activation fee and Modem Handling fee that should not have appliedTotal credit issued: $These changes are available online for Ms [redacted] to review· Frontier has reviewed the calls between her and the agents referenced on 11/27/and the appropriate feedback has been submittedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Account billed regular price after requesting to add Stay Connected Season Service$credit was deniedFrontier has investigated the above statements and offers the following response: March 22, 2017, Frontier Communications spoke with Mrs [redacted] acknowledging her concerns.As a courtesy, we honored the $credit; which has been approved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still being charged for services I did not received and am still being charged an returned check fee for funds being withdrawn from an unauthorized account, which had been removed from my online billing because one of their agents had instructed me to do soThe company called me and left a message and asked me to call back, but I've tried to call the number they left in the message back three times and each time get disconnected without getting to speak with anyone Regards, [redacted]
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises of repair trouble with static Frontier has investigated the above statements and offers the following response: Frontier engineers have evaluated the area to develop a project to resolve the power influence issue The project currently is anticipated to include, but not necessarily be limited to, placing spans of cable, setting a new pole, placing load coils and terminals, and removing old poles and cable There are approximately miles of new line that will be required for this projectEngineering is not yet completeIt is under review and evaluation in order to determine a tentative start and completion date We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Mr [redacted] has experienced several problems with FIOS Video and Data connections A Frontier agent spoke to Mr [redacted] He advised that the techs could never get the service to work as he was promisedHe didn't want to pay $for FIOS Data, so he decided to cancel serviceA Frontier agent cancelled the service with order # [redacted] ...agent advised that order is being backdated to Jan 25, I agreed to adjust the account for intermittent service...agreed to adjust TV programming due to several reported outages from 1/4/- 2/7/Per repair tickets # [redacted] , [redacted] , [redacted] and [redacted] Total credit $90.89(includes tax)...he also has a credit pending for HBO/premiums in the amount of $76.84(includes tax) Mr [redacted] has been advised to pay $101.38.Mr [redacted] is satisfied with resolution Case closed
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had disconnected her Frontier TV and internet service and requested that her home phone service remain active so that her phone number could be ported over to her new carrier The phone serviced ended up getting disconnected as well, and her new provider was unable to take ownership of her phone number, since it was no longer a working number Ms [redacted] advises that she needs Frontier to activate her phone number so that it can be ported over to her new providerFrontier has investigated the above statements and offers the following response: Frontier advises that an order was written to reactivate the customer’s phone number, and a technician was dispatched on March 19, to connect the service at the outside box Frontier advises that once Ms [redacted] has dial tone, the phone number will be ready to port out once her new provider sends over a request.Frontier spoke with Ms [redacted] on March 19, and advised her of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states a door to door agent offered her a package and she was billed more than the offered rate.• Ms [redacted] states she was offered free installation and she was billed for installation charges• Ms [redacted] states she made payments, neither of which have been applied to her account.• Ms [redacted] states she had not been provided the promised credits and has been advised the credit was denied • Ms [redacted] wants copies of her monthly bills including payments and credits applied to the account.Frontier has investigated the above statements and offers the following response:• Account review shows Ms [redacted] had service for 30/Internet, Extreme television, a room quantum enhanced DVR package for $+ tax established on 8/18/There is no record of the original offer or paperwork showing a different quoted rate Notations on the account show that Ms [redacted] indicated she was originally quoted $plus taxes and surcharges and the agent discussed the billed rate of $rate per month before taxes and surcharges which included the higher television package and sports channels she wanted.• Ms [redacted] was billed a $shipping and handling fee and $in install and activation fees for the quantum DVR set up on her first billing statement that generated on 8/25/16.• Frontier received payment in the amount of $on 9/10/which posted on the 9/25/billing statement Payments were also received in the amount of $on 10/31/and $on 11/3/The October and November payments are not reflected on 10/25/bill as they were received after the bill printedThese payments will reflect on the 11/25/billing statement• Frontier issued a credit for the install and activation fees billed on the 8/25/billing statement on 11/3/totaling $and provided a $credit for the late fee assessedThese credits will reflect on the 11/25/bill • The original telephone number/account number ending in associated with Ms [redacted] account was changed on 10/7/to resolve a number discrepancy and the new number ending in is now associated to MsSales' account and is displaying on the 10/25/billing statement This is the number that should be referenced for this account including access to online billingFrontier has mailed copies of the 8/25/16, 9/25/and 10/25/billing statements to MsSales’ physical address for her recordsWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matterSincerely,Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier bills have had an upgrade charge of $on her bill every month since the transition from Verizon to FrontierMs [redacted] advises that Frontier was only able to credit her for months of the TV upgrade charges, which totaled $Frontier has investigated the above statements and offers the following response: Frontier advises that there have been TV upgrade charges on Ms [redacted] ’s bill going back to September 2015, prior to the conversion from VerizonFrontier advises that the TV upgrade charges are valid due to the increase in programming costs incurred by the provider Frontier also advises that the customer has not been in a contract or price guarantee, which means that the monthly rate for service is subject to change Frontier advises that on March 30, 2018, Ms [redacted] ’s account was credited $as a courtesy, and the Frontier agent was able to update the bundle package so that the upgrade charges will not be on the customer’s bills going forward.Frontier advises that Ms [redacted] can lower her monthly rate by switching from her older grandfathered Verizon bundle to a newer Frontier bundle.Frontier spoke with Ms [redacted] on April 9, and advised her of the above statementsWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be happy to get this ordeal behind us, it is funny to me that people couldn't figure out the problem but as soon as you contact them it is resolvedThey will only go back to Dec.29th even though we were without service from Dec.8th, saying they have no record..I'm not pushing it, I just want this over withThank you very much for your help! [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges Frontier communicated the above information by phone on October 19, and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been informed by Frontier in the past that this issue is resolved and I owe nothing, I reserve the right to reopen this case if Frontier does not follow through with this offer to zero out my account balance and close my account Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was advised that her balance would be cleared.Frontier has complied with this offer and zeroed out the account balanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier issued the refund to the customer on 12/1/and show it posted to the card on 12/3/
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had frequent inconsistent phone service Frontier has investigated the above statements and offers the following response: Frontier advises it is currently reviewing Ms [redacted] ’s account to see what can be done to achieve a more reliable service.Frontier advises that we will be in contact with Ms [redacted] upon Frontier’s review of the account.Frontier has made an attempt to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herMs [redacted] has been given contact information to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Ms***’s account and found that she had a year term commitment dated 10/20/– 10/19/ The term dates are reflected on her monthly bill statement as follows: FiOS Video Promotion Term 10/20/- 10/19/ FiOS Promo Term 10/20/- 10/19/ Ms [redacted] contacted Frontier via online chat on July 27, advising that she wanted to cancel service The consultant explained that there would be an Early Termination Fee Ms [redacted] contacted Frontier on October 5, requesting return kits for her equipment and advised that she would call back later to cancel the service as she would be moving in a few weeks She inquired when she could cancel without an Early Termination Fee The representative noted that there were there were two dates reflected on the account and incorrectly advised her that she could disconnect after October 20th Ms [redacted] contacted Frontier on October 20, to discuss cancelling service and was advised that there would be an Early Termination Fee Ms [redacted] called again later the same day requesting to put the service on vacation; however a review of the found that no order was placed Therefore the service remained active and the billing continued as normal The TV service was suspended on November 14th due to a past due balance of $ Ms [redacted] contacted Frontier on December 6th in regards to her service being suspended and stated that she was told she could put the service on hold until she needs to activate it again The consultant advised that the service had not been put on vacation On December 13th the Internet service was suspended due to a past due balance of $ Ms [redacted] contacted Frontier on December 27th, December 29th, February 10th and February 12th to dispute the bill stating that it should have been on vacation starting on October 24th The service was disconnected on December 29th per Ms***’s request In the interest of resolving the complaint, Frontier has adjusted the account to a zero balance as it was found that Ms [redacted] requested vacation service in October however it was not placed on vacation The credits will appear on Ms***’s February 25th bill statement
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Frontier had a promotion for a Free Installation for the Internet and Ms [redacted] was charged $ Frontier has investigated the above statements and offers the following response: Frontier had a promotion for a double play for free installation Since this was not explained to Ms [redacted] we will honor the price quote installation is $and a Representative had issued a credit of $to correct the billing Frontier has now issued an additional credit of $to give the free installation that Ms [redacted] expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed $for an item from Frontier that she did not orderMs [redacted] contacted Frontier several times to return the item and get a credit but was unable to get a resolution Frontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] December 5, and advised that a credit was placed for $to her account to offset the charge on her billFrontier also credited Ms [redacted] for the late fees she incurred while awaiting the charge to be removed from the accountFrontier advised Ms [redacted] that a return box with shipping label will be shipped to her residence to return the unwanted item We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: The drafting of this project is being finalized with our Engineering contractorOnce complete, the job will then be priced out by Frontier to determine the costThere is a potential that some of this work could be billed to the Power Company.The Job requires:Placing anchors on 40+ poles • Placing spans of cable = ft o 200pr – 2000ft o 100pr – 4250ft Remove all attachments, inspect for bonding/grounding, and replace as necessary for 1.5+ miles Placing pole Placing 100pr load coilsPlace terminals • Remove polesRemoving miles of cable This is the work necessary to remedy the safety issues that were not Frontier caused and remedy the induction issues impacting Frontier serviceIn addition this work will replace the cable and place the necessary loads as identified.There is no estimated time to complete Mrs [redacted] ’s installation due to the lack of facilities and project completion.Frontier has been in direct contact with Mrs [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business still hasn't explained how or why my bill doubled They have not contacted me or even made an attempt because they are aware we have issues with mail, my phone was disconnected as part of my frontier service and I have no emailsI feel like I am getting the run aroundMy bill was stated to be Ive only had service available to me for June July and weeks in AugustThat is not or I want a correct explanation and my exact bill amount that coincides with services renderedI can't be expected to pay for services not rendered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all I want to thank Ms [redacted] for her response but per our conversation last Feb15, she said that she will mail me the statement explaining why I got only $credit but as of today I haven't received said statementI will close this complain if I will receive the credit of $that she said that was posted Febor any communication that is saying that they will be sending me said creditAs of this time also, I haven't received the pre-paid box they said that they will send me so I can mail their modemRegards[redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] that she purchased a package for $a month and agreed to a year long contract for internet services with a $Visa Gift Card that was offeredMs [redacted] states that when installation took place, she would not be able to get the full speed amount due to distance that she had originally agreed toMs [redacted] believes that she is being overcharged by $from what she agreed to and would like to be credited for service that barely workedMr [redacted] expresses her extreme displeasure regarding the phone conversationsshe had with Frontier agents Savannah and her manager Ross on 11/27/Frontier has investigated the above statements and offers the following response: · Frontier records confirm that Ms [redacted] was originally signed up for a speed package that covered speeds as fast as 24mbpsOn 11/29/2017, Frontier downgraded Ms [redacted] ’ package for the speeds available at her location as fast as 6mbps· Effective today, 1/30/2018, Frontier was able to correct the programming errors preventing Ms [redacted] from receiving her $Visa Gift cardFrontier has reached out to Ms [redacted] directly to advise of the redemption process and when to expect the gift card· To date, Frontier has applied credit in the amount of $for the pricing difference charged between packages, as well as an additional $credit for an Internet Activation fee and Modem Handling fee that should not have appliedTotal credit issued: $These changes are available online for Ms [redacted] to review· Frontier has reviewed the calls between her and the agents referenced on 11/27/and the appropriate feedback has been submittedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Account billed regular price after requesting to add Stay Connected Season Service$credit was deniedFrontier has investigated the above statements and offers the following response: March 22, 2017, Frontier Communications spoke with Mrs [redacted] acknowledging her concerns.As a courtesy, we honored the $credit; which has been approved We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still being charged for services I did not received and am still being charged an returned check fee for funds being withdrawn from an unauthorized account, which had been removed from my online billing because one of their agents had instructed me to do soThe company called me and left a message and asked me to call back, but I've tried to call the number they left in the message back three times and each time get disconnected without getting to speak with anyone Regards, [redacted]
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises of repair trouble with static Frontier has investigated the above statements and offers the following response: Frontier engineers have evaluated the area to develop a project to resolve the power influence issue The project currently is anticipated to include, but not necessarily be limited to, placing spans of cable, setting a new pole, placing load coils and terminals, and removing old poles and cable There are approximately miles of new line that will be required for this projectEngineering is not yet completeIt is under review and evaluation in order to determine a tentative start and completion date We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Per Frontier records, Mr [redacted] has experienced several problems with FIOS Video and Data connections A Frontier agent spoke to Mr [redacted] He advised that the techs could never get the service to work as he was promisedHe didn't want to pay $for FIOS Data, so he decided to cancel serviceA Frontier agent cancelled the service with order # [redacted] ...agent advised that order is being backdated to Jan 25, I agreed to adjust the account for intermittent service...agreed to adjust TV programming due to several reported outages from 1/4/- 2/7/Per repair tickets # [redacted] , [redacted] , [redacted] and [redacted] Total credit $90.89(includes tax)...he also has a credit pending for HBO/premiums in the amount of $76.84(includes tax) Mr [redacted] has been advised to pay $101.38.Mr [redacted] is satisfied with resolution Case closed
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had disconnected her Frontier TV and internet service and requested that her home phone service remain active so that her phone number could be ported over to her new carrier The phone serviced ended up getting disconnected as well, and her new provider was unable to take ownership of her phone number, since it was no longer a working number Ms [redacted] advises that she needs Frontier to activate her phone number so that it can be ported over to her new providerFrontier has investigated the above statements and offers the following response: Frontier advises that an order was written to reactivate the customer’s phone number, and a technician was dispatched on March 19, to connect the service at the outside box Frontier advises that once Ms [redacted] has dial tone, the phone number will be ready to port out once her new provider sends over a request.Frontier spoke with Ms [redacted] on March 19, and advised her of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states a door to door agent offered her a package and she was billed more than the offered rate.• Ms [redacted] states she was offered free installation and she was billed for installation charges• Ms [redacted] states she made payments, neither of which have been applied to her account.• Ms [redacted] states she had not been provided the promised credits and has been advised the credit was denied • Ms [redacted] wants copies of her monthly bills including payments and credits applied to the account.Frontier has investigated the above statements and offers the following response:• Account review shows Ms [redacted] had service for 30/Internet, Extreme television, a room quantum enhanced DVR package for $+ tax established on 8/18/There is no record of the original offer or paperwork showing a different quoted rate Notations on the account show that Ms [redacted] indicated she was originally quoted $plus taxes and surcharges and the agent discussed the billed rate of $rate per month before taxes and surcharges which included the higher television package and sports channels she wanted.• Ms [redacted] was billed a $shipping and handling fee and $in install and activation fees for the quantum DVR set up on her first billing statement that generated on 8/25/16.• Frontier received payment in the amount of $on 9/10/which posted on the 9/25/billing statement Payments were also received in the amount of $on 10/31/and $on 11/3/The October and November payments are not reflected on 10/25/bill as they were received after the bill printedThese payments will reflect on the 11/25/billing statement• Frontier issued a credit for the install and activation fees billed on the 8/25/billing statement on 11/3/totaling $and provided a $credit for the late fee assessedThese credits will reflect on the 11/25/bill • The original telephone number/account number ending in associated with Ms [redacted] account was changed on 10/7/to resolve a number discrepancy and the new number ending in is now associated to MsSales' account and is displaying on the 10/25/billing statement This is the number that should be referenced for this account including access to online billingFrontier has mailed copies of the 8/25/16, 9/25/and 10/25/billing statements to MsSales’ physical address for her recordsWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matterSincerely,Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier bills have had an upgrade charge of $on her bill every month since the transition from Verizon to FrontierMs [redacted] advises that Frontier was only able to credit her for months of the TV upgrade charges, which totaled $Frontier has investigated the above statements and offers the following response: Frontier advises that there have been TV upgrade charges on Ms [redacted] ’s bill going back to September 2015, prior to the conversion from VerizonFrontier advises that the TV upgrade charges are valid due to the increase in programming costs incurred by the provider Frontier also advises that the customer has not been in a contract or price guarantee, which means that the monthly rate for service is subject to change Frontier advises that on March 30, 2018, Ms [redacted] ’s account was credited $as a courtesy, and the Frontier agent was able to update the bundle package so that the upgrade charges will not be on the customer’s bills going forward.Frontier advises that Ms [redacted] can lower her monthly rate by switching from her older grandfathered Verizon bundle to a newer Frontier bundle.Frontier spoke with Ms [redacted] on April 9, and advised her of the above statementsWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be happy to get this ordeal behind us, it is funny to me that people couldn't figure out the problem but as soon as you contact them it is resolvedThey will only go back to Dec.29th even though we were without service from Dec.8th, saying they have no record..I'm not pushing it, I just want this over withThank you very much for your help! [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges Frontier communicated the above information by phone on October 19, and included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been informed by Frontier in the past that this issue is resolved and I owe nothing, I reserve the right to reopen this case if Frontier does not follow through with this offer to zero out my account balance and close my account Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was advised that her balance would be cleared.Frontier has complied with this offer and zeroed out the account balanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter