Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised the Technician install a whole house filter and has set speeds at over • The Technician advised Ms [redacted] he would still keep in contact with her for the next couple of days to make sure the internet is working fine • Ms [redacted] was happy and was surfing on the internet without issues • Frontier has issued a $credit for month of DSL service due to her service issuesMs [redacted] will see this credit on her next statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Revdex.com: I am not happy with this resolution but Frontier said they couldn't do anything about getting me better service or removing the early cancellation fee even though they not only cancelled our internet but also our phone and fax which cost us a lot of businessI don't understand how a company can do this to another company and not have to refund any of the lost income that we had ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi,Ms [redacted] made a payment arrangement with Frontier and did not keep itThis brought the past due Dish charges back to this account Not keeping that payment arrangement is why we couldn't make another one for her Frontier has explained her bill to her in detail Frontier is closing this complaint.Thank You [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier did not provide him with service on July 11,as he requested for his move order Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier re-issued an order to provide Mr [redacted] internet serviceFrontier dispatched a technician on July 20, to install intent service at Mr [redacted] ’ homeMr [redacted] is satisfied and presented any other concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was billed an early termination fee and he was not advised he was under a contract Frontier has investigated the above statements and offers the following response: Frontier records indicate the account for Mr [redacted] was under a term that was to expire 11/11/This term afforded promotional discounts that reduced the monthly rate of service as a result of their commitmentThese discounts are noted on the monthly billing statement as beginning November Proof of the term renewal was printed on both October and November billing statement.Frontier records indicate the account was disconnected on May 12, prior to the completion of the term and as a result an early termination fee (ETF) accessedThis fee was disputed by Mr [redacted] and a credit request was submitted and was pending approvalThis credit was denied as the ETF was sustained as validFrontier advises the account has a balance of $which written off on July 26,and is with Eastern Account System.Frontier called and spoke to Mr [redacted] to advise of the above.It was advised to Mr [redacted] if he has a remaining dispute to refer it to Eastern Account System.We trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: Ben M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates she was receiving statements from Frontier for services she never hadMs [redacted] was upset concerned that this error will have a negative effect on her credit scoreShe would like an apologyFrontier has investigated the above statements and offers the following response: Frontier has removed any charges that were billed to Ms [redacted] , ($74.03) I, Debra B [redacted] at ###-###-#### spoke to Ms [redacted] on March and reassured Ms [redacted] she now has a zero balance with FrontierI did apologize to Ms [redacted] , she now has my direct line and my hours of workWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms[redacted] has experienced as a result of the above matter
Revdex.com:We received the August bill on 8/17/reflecting the credit and will watch for the September bill reflecting the credit Frontier applied 8/16/to our account according to their response to you Thank you for your help with resolving this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speed as fast as Mbps and receives speeds as fast as - Mbps Ms [redacted] is subscribed to Internet service at the lowest rate available – $per month.Frontier is not a monopoly provider in any of its service areas All areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators Frontier is committed to delivering the highest quality Internet in its often rural and high-cost service area Frontier notes that the FCC does not mandate minimum broadband speedsThe FCC’s decision to define “advanced telecommunications capability” under U.S.C§ has created significant confusion in this regardWe regret the confusion this created However, this definition does not mandate the speeds that Internet service providers deliver to customers Frontier advises that it is continually working to improve its network and its customers’ experience; The Central Office recently underwent changes to improve connection We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was never asking for a "credit" from Frontier Frontier paid Dish for bundled services five days after my account was closed They need to get their money back from Dish I have told Dish to remove a credit from my account and return the money to Frontier Frontier is attempting to blackmail me into paying for their mistake in paying Dish after my acct was cancelled by threatening to send me to collections if I don't give them money I don't owe them...it is clear that Dish owes them the money...not me
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: [redacted] stated that his bill is higher than he agreedCustomer stated he bill was over $and that his monthly services would be $a monthMrs [redacted] also advised that he would receive credit which has not reflectedFrontier has investigated the above statements and offers the following response: Frontier records show that customer was not signed up for promotional package at time of installation which requires a month commitment The customer was billed at regular price for two phone lines and internet services Our records reflect that customer disconnected the phone lines on 09/27/and credit was issued on the October bill for the phone lines in the amount of $and $was also credit for installation charges.Our records also reflect that customer is being billed for internet @ $a month plus taxes and feesWe also show that customer was issued an additional credit in the amount of $toward his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] received a bill from Frontier for service never installed Frontier has investigated the above statements and offers the following response: Frontier have issued a full credit to the bill Mr [redacted] received We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she attempted to pay her final bill but was going to be billed a fee to do soFrontier has investigated the above statements and offers the following response: Frontier advises service order [redacted] completed October 16, disconnecting serviceRecords show on bill date December 13, Ms [redacted] was billed previous balance $59.94, other charges and credits $54.00cr, balance forward $Frontier advises to pay over ther phone there is a $surcharge and to pay with a Frontier agent there is a $charge.On January 26, a credit of $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cyclesA Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I also spoke with a representative who only wanted to tell me why I was wrong instead of trying to solve anythingI also told the representative that he did not resolve my complaint.In terms of the internet speed If it can vary between 15mbps and mbps, that is how it should be advertised It should NOT be falsely advertised as 100mbps That is misleading to the consumer I already had 15mbps with [redacted] and did not need to switch to Frontier to get the exact same thing In terms of the [redacted] integration - that was also advertising since the flyer that was sent out showed "YES" to the [redacted] integration and a representative told me on the phone that it was included with the basic package that I was signing up for "as long as you have a paid [redacted] subscription" which I do have The representative NEVER informed me that it was dollars extra per month I was not told about this extra cost until after I already canceled with [redacted] and installed the Frontier equipment in my home.Regards, [redacted] ***
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier claims he had an account that was never paid.Mr [redacted] states that Frontier has refused to send him proof of any charges.Mr [redacted] states that he refuses to supply anymore information without proof of the account that is shown on his credit report.Frontier has investigated the above statements and offers the following response: Frontier has reopened the Fraud case that was previously closed due to incomplete information.Frontier has advised that the Fraud packet is a legal document and must be completed in full.Frontier has mailed Mr [redacted] three statementsMr [redacted] has presented no other questions or concerns.We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment for the documented time out of service has been applied to the final balanceFrontier advises that an adjustment for the early termination fee was previously issued based on the account connect date.Mr[redacted] made the payment for the remaining final balanceFrontier advises that report will be updated to reflect that debt has been paid in full.Frontier advises that any changes or updates in credit reporting with the credit bureau may take up to days to reflectFrontier spoke with Mr [redacted] in regards to the aboveMr [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states a $promotion was removed from his bill after it was approvedFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was given a $ valued customer credit on the June 19, for months as of July 18, that would end if any changes are made to the accountThis credit was due his contract promotions that was set to expire July 17, 2017, and is noted on his June bill.Frontier advises Mr [redacted] upgraded on June 29, The internet to 100/for $ plus a $ discounts to bring to $ plus his router of $ would being monthly total to $ There was also an additional $ retention credit applied for months thru June 28, That will bring balance to $ plus taxes.Frontier advises due to the changes to his account and receiving other promotions the account was no longer eligible for the $ value customer promotion and it was removed as per an audit on September 2017, bill has note of audit.Frontier spoke with Mr [redacted] on October 6,and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing a Frontier technician repair fee he was charged on his Frontier billing, as he was never advised of this chargeFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows that Mr [redacted] was not home during the time of the repair, therefore, he could not consent to the charges of the repairFrontier advises a credit of $has been credited to MrFraser’s account for the cost of the repair charge.Frontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates he is paying a higher price for his Frontier Internet and television services then what he was quoted from a Frontier representative Frontier has investigated the above statements and offers the following response: Frontier made numerous attempts to contact Mr [redacted] but was unsuccessful in speaking with him Frontier left messages on his voice mail and mailed a letter with direct contact information to Frontier If Mr [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has been billed incorrectly by Frontier Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions to discuss the complaint, each time we have left her messagesFrontier has not heard back from Ms [redacted] as of todayFrontier is sending a call me letter in the mail today We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he was offered internet for locked in for years.Mr [redacted] would like to have the credit to bring the service in line with this price re-instated.Frontier has investigated the above statements and offers the following response:Frontier review of the account shows there was an additional $credit on the account until April 23, 2017.This credit was for setting up auto pay on the account through Frontier not a third party.The autopay was not completed, consequently the credit was removedFrontier will provide credit in the form of a monthly credit.Message was left for Mr [redacted] concerning this.He responded back that he would like the changes I have proposed to reinstate him to the previous discount made.Customer is pleased with the outcomeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] McClure has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised the Technician install a whole house filter and has set speeds at over • The Technician advised Ms [redacted] he would still keep in contact with her for the next couple of days to make sure the internet is working fine • Ms [redacted] was happy and was surfing on the internet without issues • Frontier has issued a $credit for month of DSL service due to her service issuesMs [redacted] will see this credit on her next statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Revdex.com: I am not happy with this resolution but Frontier said they couldn't do anything about getting me better service or removing the early cancellation fee even though they not only cancelled our internet but also our phone and fax which cost us a lot of businessI don't understand how a company can do this to another company and not have to refund any of the lost income that we had ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi,Ms [redacted] made a payment arrangement with Frontier and did not keep itThis brought the past due Dish charges back to this account Not keeping that payment arrangement is why we couldn't make another one for her Frontier has explained her bill to her in detail Frontier is closing this complaint.Thank You [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier did not provide him with service on July 11,as he requested for his move order Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier re-issued an order to provide Mr [redacted] internet serviceFrontier dispatched a technician on July 20, to install intent service at Mr [redacted] ’ homeMr [redacted] is satisfied and presented any other concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was billed an early termination fee and he was not advised he was under a contract Frontier has investigated the above statements and offers the following response: Frontier records indicate the account for Mr [redacted] was under a term that was to expire 11/11/This term afforded promotional discounts that reduced the monthly rate of service as a result of their commitmentThese discounts are noted on the monthly billing statement as beginning November Proof of the term renewal was printed on both October and November billing statement.Frontier records indicate the account was disconnected on May 12, prior to the completion of the term and as a result an early termination fee (ETF) accessedThis fee was disputed by Mr [redacted] and a credit request was submitted and was pending approvalThis credit was denied as the ETF was sustained as validFrontier advises the account has a balance of $which written off on July 26,and is with Eastern Account System.Frontier called and spoke to Mr [redacted] to advise of the above.It was advised to Mr [redacted] if he has a remaining dispute to refer it to Eastern Account System.We trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: Ben M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates she was receiving statements from Frontier for services she never hadMs [redacted] was upset concerned that this error will have a negative effect on her credit scoreShe would like an apologyFrontier has investigated the above statements and offers the following response: Frontier has removed any charges that were billed to Ms [redacted] , ($74.03) I, Debra B [redacted] at ###-###-#### spoke to Ms [redacted] on March and reassured Ms [redacted] she now has a zero balance with FrontierI did apologize to Ms [redacted] , she now has my direct line and my hours of workWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms[redacted] has experienced as a result of the above matter
Revdex.com:We received the August bill on 8/17/reflecting the credit and will watch for the September bill reflecting the credit Frontier applied 8/16/to our account according to their response to you Thank you for your help with resolving this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speed as fast as Mbps and receives speeds as fast as - Mbps Ms [redacted] is subscribed to Internet service at the lowest rate available – $per month.Frontier is not a monopoly provider in any of its service areas All areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators Frontier is committed to delivering the highest quality Internet in its often rural and high-cost service area Frontier notes that the FCC does not mandate minimum broadband speedsThe FCC’s decision to define “advanced telecommunications capability” under U.S.C§ has created significant confusion in this regardWe regret the confusion this created However, this definition does not mandate the speeds that Internet service providers deliver to customers Frontier advises that it is continually working to improve its network and its customers’ experience; The Central Office recently underwent changes to improve connection We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was never asking for a "credit" from Frontier Frontier paid Dish for bundled services five days after my account was closed They need to get their money back from Dish I have told Dish to remove a credit from my account and return the money to Frontier Frontier is attempting to blackmail me into paying for their mistake in paying Dish after my acct was cancelled by threatening to send me to collections if I don't give them money I don't owe them...it is clear that Dish owes them the money...not me
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: [redacted] stated that his bill is higher than he agreedCustomer stated he bill was over $and that his monthly services would be $a monthMrs [redacted] also advised that he would receive credit which has not reflectedFrontier has investigated the above statements and offers the following response: Frontier records show that customer was not signed up for promotional package at time of installation which requires a month commitment The customer was billed at regular price for two phone lines and internet services Our records reflect that customer disconnected the phone lines on 09/27/and credit was issued on the October bill for the phone lines in the amount of $and $was also credit for installation charges.Our records also reflect that customer is being billed for internet @ $a month plus taxes and feesWe also show that customer was issued an additional credit in the amount of $toward his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] received a bill from Frontier for service never installed Frontier has investigated the above statements and offers the following response: Frontier have issued a full credit to the bill Mr [redacted] received We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she attempted to pay her final bill but was going to be billed a fee to do soFrontier has investigated the above statements and offers the following response: Frontier advises service order [redacted] completed October 16, disconnecting serviceRecords show on bill date December 13, Ms [redacted] was billed previous balance $59.94, other charges and credits $54.00cr, balance forward $Frontier advises to pay over ther phone there is a $surcharge and to pay with a Frontier agent there is a $charge.On January 26, a credit of $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cyclesA Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I also spoke with a representative who only wanted to tell me why I was wrong instead of trying to solve anythingI also told the representative that he did not resolve my complaint.In terms of the internet speed If it can vary between 15mbps and mbps, that is how it should be advertised It should NOT be falsely advertised as 100mbps That is misleading to the consumer I already had 15mbps with [redacted] and did not need to switch to Frontier to get the exact same thing In terms of the [redacted] integration - that was also advertising since the flyer that was sent out showed "YES" to the [redacted] integration and a representative told me on the phone that it was included with the basic package that I was signing up for "as long as you have a paid [redacted] subscription" which I do have The representative NEVER informed me that it was dollars extra per month I was not told about this extra cost until after I already canceled with [redacted] and installed the Frontier equipment in my home.Regards, [redacted] ***
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier claims he had an account that was never paid.Mr [redacted] states that Frontier has refused to send him proof of any charges.Mr [redacted] states that he refuses to supply anymore information without proof of the account that is shown on his credit report.Frontier has investigated the above statements and offers the following response: Frontier has reopened the Fraud case that was previously closed due to incomplete information.Frontier has advised that the Fraud packet is a legal document and must be completed in full.Frontier has mailed Mr [redacted] three statementsMr [redacted] has presented no other questions or concerns.We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment for the documented time out of service has been applied to the final balanceFrontier advises that an adjustment for the early termination fee was previously issued based on the account connect date.Mr[redacted] made the payment for the remaining final balanceFrontier advises that report will be updated to reflect that debt has been paid in full.Frontier advises that any changes or updates in credit reporting with the credit bureau may take up to days to reflectFrontier spoke with Mr [redacted] in regards to the aboveMr [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states a $promotion was removed from his bill after it was approvedFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was given a $ valued customer credit on the June 19, for months as of July 18, that would end if any changes are made to the accountThis credit was due his contract promotions that was set to expire July 17, 2017, and is noted on his June bill.Frontier advises Mr [redacted] upgraded on June 29, The internet to 100/for $ plus a $ discounts to bring to $ plus his router of $ would being monthly total to $ There was also an additional $ retention credit applied for months thru June 28, That will bring balance to $ plus taxes.Frontier advises due to the changes to his account and receiving other promotions the account was no longer eligible for the $ value customer promotion and it was removed as per an audit on September 2017, bill has note of audit.Frontier spoke with Mr [redacted] on October 6,and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing a Frontier technician repair fee he was charged on his Frontier billing, as he was never advised of this chargeFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows that Mr [redacted] was not home during the time of the repair, therefore, he could not consent to the charges of the repairFrontier advises a credit of $has been credited to MrFraser’s account for the cost of the repair charge.Frontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates he is paying a higher price for his Frontier Internet and television services then what he was quoted from a Frontier representative Frontier has investigated the above statements and offers the following response: Frontier made numerous attempts to contact Mr [redacted] but was unsuccessful in speaking with him Frontier left messages on his voice mail and mailed a letter with direct contact information to Frontier If Mr [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has been billed incorrectly by Frontier Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions to discuss the complaint, each time we have left her messagesFrontier has not heard back from Ms [redacted] as of todayFrontier is sending a call me letter in the mail today We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he was offered internet for locked in for years.Mr [redacted] would like to have the credit to bring the service in line with this price re-instated.Frontier has investigated the above statements and offers the following response:Frontier review of the account shows there was an additional $credit on the account until April 23, 2017.This credit was for setting up auto pay on the account through Frontier not a third party.The autopay was not completed, consequently the credit was removedFrontier will provide credit in the form of a monthly credit.Message was left for Mr [redacted] concerning this.He responded back that he would like the changes I have proposed to reinstate him to the previous discount made.Customer is pleased with the outcomeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] McClure has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations