Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed $early termination fee and has yet to receive his $Amazon gift cardFrontier has investigated the above statements and offers the following response: Records show on November 4, a credit of $was applied to the account This will reflect in one to two bill cyclesResearch determined the promotional offer of a $Amazon gift card was established on August 26, The gift card will be sent in daysA Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] Stapleton may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier did not provide him with service on July 11,as he requested for his move order Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier re-issued an order to provide Mr [redacted] internet serviceFrontier dispatched a technician on July 20, to install intent service at Mr [redacted] ’ homeMr [redacted] is satisfied and presented any other concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was billed an early termination fee and he was not advised he was under a contract Frontier has investigated the above statements and offers the following response: Frontier records indicate the account for Mr [redacted] was under a term that was to expire 11/11/This term afforded promotional discounts that reduced the monthly rate of service as a result of their commitmentThese discounts are noted on the monthly billing statement as beginning November Proof of the term renewal was printed on both October and November billing statement.Frontier records indicate the account was disconnected on May 12, prior to the completion of the term and as a result an early termination fee (ETF) accessedThis fee was disputed by Mr [redacted] and a credit request was submitted and was pending approvalThis credit was denied as the ETF was sustained as validFrontier advises the account has a balance of $which written off on July 26,and is with Eastern Account System.Frontier called and spoke to Mr [redacted] to advise of the above.It was advised to Mr [redacted] if he has a remaining dispute to refer it to Eastern Account System.We trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: Ben M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she attempted to pay her final bill but was going to be billed a fee to do soFrontier has investigated the above statements and offers the following response: Frontier advises service order [redacted] completed October 16, disconnecting serviceRecords show on bill date December 13, Ms [redacted] was billed previous balance $59.94, other charges and credits $54.00cr, balance forward $Frontier advises to pay over ther phone there is a $surcharge and to pay with a Frontier agent there is a $charge.On January 26, a credit of $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cyclesA Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed $for an item from Frontier that she did not orderMs [redacted] contacted Frontier several times to return the item and get a credit but was unable to get a resolution Frontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] December 5, and advised that a credit was placed for $to her account to offset the charge on her billFrontier also credited Ms [redacted] for the late fees she incurred while awaiting the charge to be removed from the accountFrontier advised Ms [redacted] that a return box with shipping label will be shipped to her residence to return the unwanted item We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was charged for a service but never billed until six months later He was sent to collections which is how he found out about the charges He already had another account with Frontier at the same location and has been paying his bill on time since the service started This is a duplicate bill which is not being correctedMr [redacted] would like a correction to his credit report and a credit issued for the double billingFrontier has investigated the above statements and offers the following response: Frontier found the double bills and issued the credit to have the account zeroed out.Frontier has rescinded the negative mark on Mr [redacted] credit report, it can take up to days to be removed.Frontier spoke to Mr [redacted] on January 26, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier claims he had an account that was never paid.Mr [redacted] states that Frontier has refused to send him proof of any charges.Mr [redacted] states that he refuses to supply anymore information without proof of the account that is shown on his credit report.Frontier has investigated the above statements and offers the following response: Frontier has reopened the Fraud case that was previously closed due to incomplete information.Frontier has advised that the Fraud packet is a legal document and must be completed in full.Frontier has mailed Mr [redacted] three statementsMr [redacted] has presented no other questions or concerns.We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: [redacted] stated that his bill is higher than he agreedCustomer stated he bill was over $and that his monthly services would be $a monthMrs [redacted] also advised that he would receive credit which has not reflectedFrontier has investigated the above statements and offers the following response: Frontier records show that customer was not signed up for promotional package at time of installation which requires a month commitment The customer was billed at regular price for two phone lines and internet services Our records reflect that customer disconnected the phone lines on 09/27/and credit was issued on the October bill for the phone lines in the amount of $and $was also credit for installation charges.Our records also reflect that customer is being billed for internet @ $a month plus taxes and feesWe also show that customer was issued an additional credit in the amount of $toward his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing a Frontier technician repair fee he was charged on his Frontier billing, as he was never advised of this chargeFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows that Mr [redacted] was not home during the time of the repair, therefore, he could not consent to the charges of the repairFrontier advises a credit of $has been credited to MrFraser’s account for the cost of the repair charge.Frontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] called Frontier regarding the back billing of Video on Demand rentals and requested the amount billed be broken into payments she was told that is not an optionFrontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] and apologized for the misinformation, Frontier has assisted Ms [redacted] with payment arrangements.Frontier has also issued a courtesy credit and a late fee credit Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised the Technician install a whole house filter and has set speeds at over • The Technician advised Ms [redacted] he would still keep in contact with her for the next couple of days to make sure the internet is working fine • Ms [redacted] was happy and was surfing on the internet without issues • Frontier has issued a $credit for month of DSL service due to her service issuesMs [redacted] will see this credit on her next statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states a $promotion was removed from his bill after it was approvedFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was given a $ valued customer credit on the June 19, for months as of July 18, that would end if any changes are made to the accountThis credit was due his contract promotions that was set to expire July 17, 2017, and is noted on his June bill.Frontier advises Mr [redacted] upgraded on June 29, The internet to 100/for $ plus a $ discounts to bring to $ plus his router of $ would being monthly total to $ There was also an additional $ retention credit applied for months thru June 28, That will bring balance to $ plus taxes.Frontier advises due to the changes to his account and receiving other promotions the account was no longer eligible for the $ value customer promotion and it was removed as per an audit on September 2017, bill has note of audit.Frontier spoke with Mr [redacted] on October 6,and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Ms***’s account and found that she had a year term commitment dated 10/20/– 10/19/ The term dates are reflected on her monthly bill statement as follows: FiOS Video Promotion Term 10/20/- 10/19/ FiOS Promo Term 10/20/- 10/19/ Ms [redacted] contacted Frontier via online chat on July 27, advising that she wanted to cancel service The consultant explained that there would be an Early Termination Fee Ms [redacted] contacted Frontier on October 5, requesting return kits for her equipment and advised that she would call back later to cancel the service as she would be moving in a few weeks She inquired when she could cancel without an Early Termination Fee The representative noted that there were there were two dates reflected on the account and incorrectly advised her that she could disconnect after October 20th Ms [redacted] contacted Frontier on October 20, to discuss cancelling service and was advised that there would be an Early Termination Fee Ms [redacted] called again later the same day requesting to put the service on vacation; however a review of the found that no order was placed Therefore the service remained active and the billing continued as normal The TV service was suspended on November 14th due to a past due balance of $ Ms [redacted] contacted Frontier on December 6th in regards to her service being suspended and stated that she was told she could put the service on hold until she needs to activate it again The consultant advised that the service had not been put on vacation On December 13th the Internet service was suspended due to a past due balance of $ Ms [redacted] contacted Frontier on December 27th, December 29th, February 10th and February 12th to dispute the bill stating that it should have been on vacation starting on October 24th The service was disconnected on December 29th per Ms***’s request In the interest of resolving the complaint, Frontier has adjusted the account to a zero balance as it was found that Ms [redacted] requested vacation service in October however it was not placed on vacation The credits will appear on Ms***’s February 25th bill statement
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates he is paying a higher price for his Frontier Internet and television services then what he was quoted from a Frontier representative Frontier has investigated the above statements and offers the following response: Frontier made numerous attempts to contact Mr [redacted] but was unsuccessful in speaking with him Frontier left messages on his voice mail and mailed a letter with direct contact information to Frontier If Mr [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I am not happy with this resolution but Frontier said they couldn't do anything about getting me better service or removing the early cancellation fee even though they not only cancelled our internet but also our phone and fax which cost us a lot of businessI don't understand how a company can do this to another company and not have to refund any of the lost income that we had ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: the issues that I have with Frontier have been resolved to my satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi,Ms [redacted] made a payment arrangement with Frontier and did not keep itThis brought the past due Dish charges back to this account Not keeping that payment arrangement is why we couldn't make another one for her Frontier has explained her bill to her in detail Frontier is closing this complaint.Thank You [redacted]
Revdex.com:We received the August bill on 8/17/reflecting the credit and will watch for the September bill reflecting the credit Frontier applied 8/16/to our account according to their response to you Thank you for your help with resolving this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates she was receiving statements from Frontier for services she never hadMs [redacted] was upset concerned that this error will have a negative effect on her credit scoreShe would like an apologyFrontier has investigated the above statements and offers the following response: Frontier has removed any charges that were billed to Ms [redacted] , ($74.03) I, Debra B [redacted] at ###-###-#### spoke to Ms [redacted] on March and reassured Ms [redacted] she now has a zero balance with FrontierI did apologize to Ms [redacted] , she now has my direct line and my hours of workWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms[redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has been billed incorrectly by Frontier Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions to discuss the complaint, each time we have left her messagesFrontier has not heard back from Ms [redacted] as of todayFrontier is sending a call me letter in the mail today We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed $early termination fee and has yet to receive his $Amazon gift cardFrontier has investigated the above statements and offers the following response: Records show on November 4, a credit of $was applied to the account This will reflect in one to two bill cyclesResearch determined the promotional offer of a $Amazon gift card was established on August 26, The gift card will be sent in daysA Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] Stapleton may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier did not provide him with service on July 11,as he requested for his move order Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier re-issued an order to provide Mr [redacted] internet serviceFrontier dispatched a technician on July 20, to install intent service at Mr [redacted] ’ homeMr [redacted] is satisfied and presented any other concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was billed an early termination fee and he was not advised he was under a contract Frontier has investigated the above statements and offers the following response: Frontier records indicate the account for Mr [redacted] was under a term that was to expire 11/11/This term afforded promotional discounts that reduced the monthly rate of service as a result of their commitmentThese discounts are noted on the monthly billing statement as beginning November Proof of the term renewal was printed on both October and November billing statement.Frontier records indicate the account was disconnected on May 12, prior to the completion of the term and as a result an early termination fee (ETF) accessedThis fee was disputed by Mr [redacted] and a credit request was submitted and was pending approvalThis credit was denied as the ETF was sustained as validFrontier advises the account has a balance of $which written off on July 26,and is with Eastern Account System.Frontier called and spoke to Mr [redacted] to advise of the above.It was advised to Mr [redacted] if he has a remaining dispute to refer it to Eastern Account System.We trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: Ben M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she attempted to pay her final bill but was going to be billed a fee to do soFrontier has investigated the above statements and offers the following response: Frontier advises service order [redacted] completed October 16, disconnecting serviceRecords show on bill date December 13, Ms [redacted] was billed previous balance $59.94, other charges and credits $54.00cr, balance forward $Frontier advises to pay over ther phone there is a $surcharge and to pay with a Frontier agent there is a $charge.On January 26, a credit of $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cyclesA Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed $for an item from Frontier that she did not orderMs [redacted] contacted Frontier several times to return the item and get a credit but was unable to get a resolution Frontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] December 5, and advised that a credit was placed for $to her account to offset the charge on her billFrontier also credited Ms [redacted] for the late fees she incurred while awaiting the charge to be removed from the accountFrontier advised Ms [redacted] that a return box with shipping label will be shipped to her residence to return the unwanted item We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was charged for a service but never billed until six months later He was sent to collections which is how he found out about the charges He already had another account with Frontier at the same location and has been paying his bill on time since the service started This is a duplicate bill which is not being correctedMr [redacted] would like a correction to his credit report and a credit issued for the double billingFrontier has investigated the above statements and offers the following response: Frontier found the double bills and issued the credit to have the account zeroed out.Frontier has rescinded the negative mark on Mr [redacted] credit report, it can take up to days to be removed.Frontier spoke to Mr [redacted] on January 26, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier claims he had an account that was never paid.Mr [redacted] states that Frontier has refused to send him proof of any charges.Mr [redacted] states that he refuses to supply anymore information without proof of the account that is shown on his credit report.Frontier has investigated the above statements and offers the following response: Frontier has reopened the Fraud case that was previously closed due to incomplete information.Frontier has advised that the Fraud packet is a legal document and must be completed in full.Frontier has mailed Mr [redacted] three statementsMr [redacted] has presented no other questions or concerns.We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: [redacted] stated that his bill is higher than he agreedCustomer stated he bill was over $and that his monthly services would be $a monthMrs [redacted] also advised that he would receive credit which has not reflectedFrontier has investigated the above statements and offers the following response: Frontier records show that customer was not signed up for promotional package at time of installation which requires a month commitment The customer was billed at regular price for two phone lines and internet services Our records reflect that customer disconnected the phone lines on 09/27/and credit was issued on the October bill for the phone lines in the amount of $and $was also credit for installation charges.Our records also reflect that customer is being billed for internet @ $a month plus taxes and feesWe also show that customer was issued an additional credit in the amount of $toward his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing a Frontier technician repair fee he was charged on his Frontier billing, as he was never advised of this chargeFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows that Mr [redacted] was not home during the time of the repair, therefore, he could not consent to the charges of the repairFrontier advises a credit of $has been credited to MrFraser’s account for the cost of the repair charge.Frontier has contacted Mr [redacted] and advised of the above statementsMr [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] called Frontier regarding the back billing of Video on Demand rentals and requested the amount billed be broken into payments she was told that is not an optionFrontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] and apologized for the misinformation, Frontier has assisted Ms [redacted] with payment arrangements.Frontier has also issued a courtesy credit and a late fee credit Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised the Technician install a whole house filter and has set speeds at over • The Technician advised Ms [redacted] he would still keep in contact with her for the next couple of days to make sure the internet is working fine • Ms [redacted] was happy and was surfing on the internet without issues • Frontier has issued a $credit for month of DSL service due to her service issuesMs [redacted] will see this credit on her next statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states a $promotion was removed from his bill after it was approvedFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was given a $ valued customer credit on the June 19, for months as of July 18, that would end if any changes are made to the accountThis credit was due his contract promotions that was set to expire July 17, 2017, and is noted on his June bill.Frontier advises Mr [redacted] upgraded on June 29, The internet to 100/for $ plus a $ discounts to bring to $ plus his router of $ would being monthly total to $ There was also an additional $ retention credit applied for months thru June 28, That will bring balance to $ plus taxes.Frontier advises due to the changes to his account and receiving other promotions the account was no longer eligible for the $ value customer promotion and it was removed as per an audit on September 2017, bill has note of audit.Frontier spoke with Mr [redacted] on October 6,and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Ms***’s account and found that she had a year term commitment dated 10/20/– 10/19/ The term dates are reflected on her monthly bill statement as follows: FiOS Video Promotion Term 10/20/- 10/19/ FiOS Promo Term 10/20/- 10/19/ Ms [redacted] contacted Frontier via online chat on July 27, advising that she wanted to cancel service The consultant explained that there would be an Early Termination Fee Ms [redacted] contacted Frontier on October 5, requesting return kits for her equipment and advised that she would call back later to cancel the service as she would be moving in a few weeks She inquired when she could cancel without an Early Termination Fee The representative noted that there were there were two dates reflected on the account and incorrectly advised her that she could disconnect after October 20th Ms [redacted] contacted Frontier on October 20, to discuss cancelling service and was advised that there would be an Early Termination Fee Ms [redacted] called again later the same day requesting to put the service on vacation; however a review of the found that no order was placed Therefore the service remained active and the billing continued as normal The TV service was suspended on November 14th due to a past due balance of $ Ms [redacted] contacted Frontier on December 6th in regards to her service being suspended and stated that she was told she could put the service on hold until she needs to activate it again The consultant advised that the service had not been put on vacation On December 13th the Internet service was suspended due to a past due balance of $ Ms [redacted] contacted Frontier on December 27th, December 29th, February 10th and February 12th to dispute the bill stating that it should have been on vacation starting on October 24th The service was disconnected on December 29th per Ms***’s request In the interest of resolving the complaint, Frontier has adjusted the account to a zero balance as it was found that Ms [redacted] requested vacation service in October however it was not placed on vacation The credits will appear on Ms***’s February 25th bill statement
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] indicates he is paying a higher price for his Frontier Internet and television services then what he was quoted from a Frontier representative Frontier has investigated the above statements and offers the following response: Frontier made numerous attempts to contact Mr [redacted] but was unsuccessful in speaking with him Frontier left messages on his voice mail and mailed a letter with direct contact information to Frontier If Mr [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I am not happy with this resolution but Frontier said they couldn't do anything about getting me better service or removing the early cancellation fee even though they not only cancelled our internet but also our phone and fax which cost us a lot of businessI don't understand how a company can do this to another company and not have to refund any of the lost income that we had ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: the issues that I have with Frontier have been resolved to my satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi,Ms [redacted] made a payment arrangement with Frontier and did not keep itThis brought the past due Dish charges back to this account Not keeping that payment arrangement is why we couldn't make another one for her Frontier has explained her bill to her in detail Frontier is closing this complaint.Thank You [redacted]
Revdex.com:We received the August bill on 8/17/reflecting the credit and will watch for the September bill reflecting the credit Frontier applied 8/16/to our account according to their response to you Thank you for your help with resolving this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates she was receiving statements from Frontier for services she never hadMs [redacted] was upset concerned that this error will have a negative effect on her credit scoreShe would like an apologyFrontier has investigated the above statements and offers the following response: Frontier has removed any charges that were billed to Ms [redacted] , ($74.03) I, Debra B [redacted] at ###-###-#### spoke to Ms [redacted] on March and reassured Ms [redacted] she now has a zero balance with FrontierI did apologize to Ms [redacted] , she now has my direct line and my hours of workWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms[redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has been billed incorrectly by Frontier Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions to discuss the complaint, each time we have left her messagesFrontier has not heard back from Ms [redacted] as of todayFrontier is sending a call me letter in the mail today We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter