Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: Frontier’s response is appreciated, but is unacceptable for the following reasons: It appears that Frontier has not considered the facts provided in my dispute letter to the company dated 12/11/ Specifically, the problem is twofold: First, the company has not applied the $credit given to me by Jordan (Customer Service Representative) during my online chat with Jordan on 12/3/(1:PM), regarding the tot [redacted] interruption of FIOS services by Frontier from 11/23/to 11/28/ Second, Frontier has not deducted the $that I previously disputed and remains unresolved, despite the evidentiary documents submitted to Frontier that adequately substantiate my position in the matter The aforementioned letter was faxed to Frontier on 12/11/and 12/29/16, and was also sent by regular mail on 1/1/ Frontier should carefully review the facts presented in that letter first, if we are to resolve our differences intelligently and in an amicable fashion Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier’s refund policy is to issue a refund days from the date of service disconnection or termination.Frontier has determined that a refund was due to an overpayment for charges to Ms [redacted] ’s account billed in error Frontier has requested an expedite to the refund process.Frontier spoke to Ms [redacted] on April 16, to advise of the above information and provided direct contact informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution hasn't been completed because they haven't replied to my email that is to email me on hereafter what is the monthly bill going to beAlso only Jeannie told me she was mailing me a gift card of 50.00for keeping my phone for at least three monthsthat I never received and later a ssupervisor told me she was adjustingmy bill to a lower rate and iincluding she was going to send me an amazon gift card for the hasselHassel I went through but after I read the email on it that it means I sign for a two year contact that I requrequested to transfervmytransfer my phone to the house that I havebe lifeline on that there I will keep the two year contractPlease reply
Frontier has investigated the above statements and offers the following response: Frontier has repaired any issues causing Ms [redacted] ’s telephone outage.Frontier has issued credits to Ms [redacted] ’s account as a one-time courtesy.Frontier has contacted the customer, ensured satisfaction, and provided contact information noted below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have since cancelled service and look forward to any credit Regards, [redacted] ***
Frontier Communications Thank you for referring the complaint of Ms [redacted] of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] concern was that when offered internet service was told the price would be less than what she was payingThe bill after the install went up quite a bitMs [redacted] concern was being billed a cancelation fee when upgrading and added the internet service to her account Frontier has investigated the above statements and offers the following response: Frontier reviewed account and made sure the new prices on Ms***’s billing is correctPromotional discounts that were missing and have been added and adjustments were made.Frontier reviewed account billing due to the cancelation fee and have resolved the issue and adjustment was made We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] of [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S [redacted] Department: Office of the President Telephone Number:###-###-#### estFax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises we have loaded the majority of titles, including the most viewed content, into the Video on Demand library and are adding titles every hour Once the library is complete customers will have the same experience that they previously enjoyed with Verizon We will continue to provide a great selection of Video on Demand content, including new releases and premium channelsFrontier further advises that Mr [redacted] ’s account has received $in credit for television serviceNo additional credits are warranted at this timeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matterFrontier Specialist: Jennifer V [redacted] Department: Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on October 13, an order was initiated to disconnect the account.The November 10, statement reflected a credit balance of $54.09.Frontier equipment charges totaling $posted to the January 10, statementCredit was issued for the equipmentPlease allow 1-bill cycles for credit to postOnce the credit posts a credit balance in the amount of $should generate to the accountOn January 29th and February 01st, I left messages for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she is being billed by Frontier Communications for a HD TV package but the box she has from Verizon does not get HDMs [redacted] was advised if she wanted HD she would need to upgrade to a HD box for $per monthFrontier has investigated the above statements and offers the following response:Frontier called Ms [redacted] on February 13, 14, 15th and left voice mail messages with the direct contact information to return our callFrontier sent please call Frontier e mail on February 13, 2017, explaining the monthly statement prints HD on all TV packages the same verbiage as the Verizon statementsFrontier advises to receive HD programming customer would need to upgrade the standard definition set top box to a HD box, the current box Ms [redacted] has is a free standard definition box that Verizon had issued customers when FIOS originally rolled outIf Ms [redacted] would like to get HD programming the monthly cost for the HD box is $per monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has not worked since August 8, 2017, and that when a repair technician was supposed to have come out to fix her internet service, no one showed up Ms [redacted] advises that Frontier needs to repair her internet service and issue a credit to her accountFrontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to repair Ms***’s internet service on September 2, Frontier also advises that a credit in the amount of $was issued to the customer’s account for the days in which she did not have working internet service, from August 9, to September 2, Frontier left messages for Ms [redacted] on September 5, 2017, advising her of the dollar amount of the credit that was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why here Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he is having speed and connectivity issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier reports that a new modem was sent to Mr [redacted] and set up with him over the phone on April 27, Frontier confirmed with Mr [redacted] on April 27, that the Internet was working at that time.Frontier has attempted to contact Mr [redacted] on several occasions, but have not been able to reach him to confirm with him his satisfaction with the help he was givenWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier owes her $for an overchargeFrontier has investigated the above statements and offers the following response: Frontier advises we have reviewed Ms [redacted] ’s accountAs previously advised her account is billing correctly therefore no credit is dueFrontier has been unable to reach Ms [redacted] Ms [redacted] has our direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experience as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that in March of 2016, Frontier offered him a promotional monthly price of $for Frontier Internet and television serviceMr [redacted] states that when he received his April Frontier statement, the correct promotion was not reflecting on the billing statement.Frontier has investigated the above statements and offers the following response:On May 18th 2016, Frontier advised Mr [redacted] that there was an error on his April Frontier statement and that the promotion was not applied correctlyFrontier advises the promotion was re-added correctly Frontier also confirmed with Mr [redacted] his monthly promotional price for his Frontier Internet and television service would cost $per month plus tax for one year (months) as he was previously advised Frontier does apologize for this oversight Mr [redacted] is content with this resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he was offered internet for locked in for years.Mr [redacted] would like to have the credit to bring the service in line with this price re-instated.Frontier has investigated the above statements and offers the following response:Frontier review of the account shows there was an additional $credit on the account until April 23, 2017.This credit was for setting up auto pay on the account through Frontier not a third party.The autopay was not completed, consequently the credit was removedFrontier will provide credit in the form of a monthly credit.Message was left for Mr [redacted] concerning this.He responded back that he would like the changes I have proposed to reinstate him to the previous discount made.Customer is pleased with the outcomeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] McClure has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I also spoke with a representative who only wanted to tell me why I was wrong instead of trying to solve anythingI also told the representative that he did not resolve my complaint.In terms of the internet speed If it can vary between 15mbps and mbps, that is how it should be advertised It should NOT be falsely advertised as 100mbps That is misleading to the consumer I already had 15mbps with [redacted] and did not need to switch to Frontier to get the exact same thing In terms of the [redacted] integration - that was also advertising since the flyer that was sent out showed "YES" to the [redacted] integration and a representative told me on the phone that it was included with the basic package that I was signing up for "as long as you have a paid [redacted] subscription" which I do have The representative NEVER informed me that it was dollars extra per month I was not told about this extra cost until after I already canceled with [redacted] and installed the Frontier equipment in my home.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had frequent inconsistent phone service Frontier has investigated the above statements and offers the following response: Frontier advises it is currently reviewing Ms [redacted] ’s account to see what can be done to achieve a more reliable service.Frontier advises that we will be in contact with Ms [redacted] upon Frontier’s review of the account.Frontier has made an attempt to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herMs [redacted] has been given contact information to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speed as fast as Mbps and receives speeds as fast as - Mbps Ms [redacted] is subscribed to Internet service at the lowest rate available – $per month.Frontier is not a monopoly provider in any of its service areas All areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators Frontier is committed to delivering the highest quality Internet in its often rural and high-cost service area Frontier notes that the FCC does not mandate minimum broadband speedsThe FCC’s decision to define “advanced telecommunications capability” under U.S.C§ has created significant confusion in this regardWe regret the confusion this created However, this definition does not mandate the speeds that Internet service providers deliver to customers Frontier advises that it is continually working to improve its network and its customers’ experience; The Central Office recently underwent changes to improve connection We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was never asking for a "credit" from Frontier Frontier paid Dish for bundled services five days after my account was closed They need to get their money back from Dish I have told Dish to remove a credit from my account and return the money to Frontier Frontier is attempting to blackmail me into paying for their mistake in paying Dish after my acct was cancelled by threatening to send me to collections if I don't give them money I don't owe them...it is clear that Dish owes them the money...not me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: Frontier’s response is appreciated, but is unacceptable for the following reasons: It appears that Frontier has not considered the facts provided in my dispute letter to the company dated 12/11/ Specifically, the problem is twofold: First, the company has not applied the $credit given to me by Jordan (Customer Service Representative) during my online chat with Jordan on 12/3/(1:PM), regarding the tot [redacted] interruption of FIOS services by Frontier from 11/23/to 11/28/ Second, Frontier has not deducted the $that I previously disputed and remains unresolved, despite the evidentiary documents submitted to Frontier that adequately substantiate my position in the matter The aforementioned letter was faxed to Frontier on 12/11/and 12/29/16, and was also sent by regular mail on 1/1/ Frontier should carefully review the facts presented in that letter first, if we are to resolve our differences intelligently and in an amicable fashion Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier’s refund policy is to issue a refund days from the date of service disconnection or termination.Frontier has determined that a refund was due to an overpayment for charges to Ms [redacted] ’s account billed in error Frontier has requested an expedite to the refund process.Frontier spoke to Ms [redacted] on April 16, to advise of the above information and provided direct contact informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution hasn't been completed because they haven't replied to my email that is to email me on hereafter what is the monthly bill going to beAlso only Jeannie told me she was mailing me a gift card of 50.00for keeping my phone for at least three monthsthat I never received and later a ssupervisor told me she was adjustingmy bill to a lower rate and iincluding she was going to send me an amazon gift card for the hasselHassel I went through but after I read the email on it that it means I sign for a two year contact that I requrequested to transfervmytransfer my phone to the house that I havebe lifeline on that there I will keep the two year contractPlease reply
Frontier has investigated the above statements and offers the following response: Frontier has repaired any issues causing Ms [redacted] ’s telephone outage.Frontier has issued credits to Ms [redacted] ’s account as a one-time courtesy.Frontier has contacted the customer, ensured satisfaction, and provided contact information noted below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have since cancelled service and look forward to any credit Regards, [redacted] ***
Frontier Communications Thank you for referring the complaint of Ms [redacted] of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] concern was that when offered internet service was told the price would be less than what she was payingThe bill after the install went up quite a bitMs [redacted] concern was being billed a cancelation fee when upgrading and added the internet service to her account Frontier has investigated the above statements and offers the following response: Frontier reviewed account and made sure the new prices on Ms***’s billing is correctPromotional discounts that were missing and have been added and adjustments were made.Frontier reviewed account billing due to the cancelation fee and have resolved the issue and adjustment was made We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] of [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S [redacted] Department: Office of the President Telephone Number:###-###-#### estFax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises we have loaded the majority of titles, including the most viewed content, into the Video on Demand library and are adding titles every hour Once the library is complete customers will have the same experience that they previously enjoyed with Verizon We will continue to provide a great selection of Video on Demand content, including new releases and premium channelsFrontier further advises that Mr [redacted] ’s account has received $in credit for television serviceNo additional credits are warranted at this timeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matterFrontier Specialist: Jennifer V [redacted] Department: Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on October 13, an order was initiated to disconnect the account.The November 10, statement reflected a credit balance of $54.09.Frontier equipment charges totaling $posted to the January 10, statementCredit was issued for the equipmentPlease allow 1-bill cycles for credit to postOnce the credit posts a credit balance in the amount of $should generate to the accountOn January 29th and February 01st, I left messages for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she is being billed by Frontier Communications for a HD TV package but the box she has from Verizon does not get HDMs [redacted] was advised if she wanted HD she would need to upgrade to a HD box for $per monthFrontier has investigated the above statements and offers the following response:Frontier called Ms [redacted] on February 13, 14, 15th and left voice mail messages with the direct contact information to return our callFrontier sent please call Frontier e mail on February 13, 2017, explaining the monthly statement prints HD on all TV packages the same verbiage as the Verizon statementsFrontier advises to receive HD programming customer would need to upgrade the standard definition set top box to a HD box, the current box Ms [redacted] has is a free standard definition box that Verizon had issued customers when FIOS originally rolled outIf Ms [redacted] would like to get HD programming the monthly cost for the HD box is $per monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has not worked since August 8, 2017, and that when a repair technician was supposed to have come out to fix her internet service, no one showed up Ms [redacted] advises that Frontier needs to repair her internet service and issue a credit to her accountFrontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to repair Ms***’s internet service on September 2, Frontier also advises that a credit in the amount of $was issued to the customer’s account for the days in which she did not have working internet service, from August 9, to September 2, Frontier left messages for Ms [redacted] on September 5, 2017, advising her of the dollar amount of the credit that was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why here Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he is having speed and connectivity issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier reports that a new modem was sent to Mr [redacted] and set up with him over the phone on April 27, Frontier confirmed with Mr [redacted] on April 27, that the Internet was working at that time.Frontier has attempted to contact Mr [redacted] on several occasions, but have not been able to reach him to confirm with him his satisfaction with the help he was givenWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier owes her $for an overchargeFrontier has investigated the above statements and offers the following response: Frontier advises we have reviewed Ms [redacted] ’s accountAs previously advised her account is billing correctly therefore no credit is dueFrontier has been unable to reach Ms [redacted] Ms [redacted] has our direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experience as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that in March of 2016, Frontier offered him a promotional monthly price of $for Frontier Internet and television serviceMr [redacted] states that when he received his April Frontier statement, the correct promotion was not reflecting on the billing statement.Frontier has investigated the above statements and offers the following response:On May 18th 2016, Frontier advised Mr [redacted] that there was an error on his April Frontier statement and that the promotion was not applied correctlyFrontier advises the promotion was re-added correctly Frontier also confirmed with Mr [redacted] his monthly promotional price for his Frontier Internet and television service would cost $per month plus tax for one year (months) as he was previously advised Frontier does apologize for this oversight Mr [redacted] is content with this resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he was offered internet for locked in for years.Mr [redacted] would like to have the credit to bring the service in line with this price re-instated.Frontier has investigated the above statements and offers the following response:Frontier review of the account shows there was an additional $credit on the account until April 23, 2017.This credit was for setting up auto pay on the account through Frontier not a third party.The autopay was not completed, consequently the credit was removedFrontier will provide credit in the form of a monthly credit.Message was left for Mr [redacted] concerning this.He responded back that he would like the changes I have proposed to reinstate him to the previous discount made.Customer is pleased with the outcomeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] McClure has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I also spoke with a representative who only wanted to tell me why I was wrong instead of trying to solve anythingI also told the representative that he did not resolve my complaint.In terms of the internet speed If it can vary between 15mbps and mbps, that is how it should be advertised It should NOT be falsely advertised as 100mbps That is misleading to the consumer I already had 15mbps with [redacted] and did not need to switch to Frontier to get the exact same thing In terms of the [redacted] integration - that was also advertising since the flyer that was sent out showed "YES" to the [redacted] integration and a representative told me on the phone that it was included with the basic package that I was signing up for "as long as you have a paid [redacted] subscription" which I do have The representative NEVER informed me that it was dollars extra per month I was not told about this extra cost until after I already canceled with [redacted] and installed the Frontier equipment in my home.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has had frequent inconsistent phone service Frontier has investigated the above statements and offers the following response: Frontier advises it is currently reviewing Ms [redacted] ’s account to see what can be done to achieve a more reliable service.Frontier advises that we will be in contact with Ms [redacted] upon Frontier’s review of the account.Frontier has made an attempt to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herMs [redacted] has been given contact information to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speed as fast as Mbps and receives speeds as fast as - Mbps Ms [redacted] is subscribed to Internet service at the lowest rate available – $per month.Frontier is not a monopoly provider in any of its service areas All areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators Frontier is committed to delivering the highest quality Internet in its often rural and high-cost service area Frontier notes that the FCC does not mandate minimum broadband speedsThe FCC’s decision to define “advanced telecommunications capability” under U.S.C§ has created significant confusion in this regardWe regret the confusion this created However, this definition does not mandate the speeds that Internet service providers deliver to customers Frontier advises that it is continually working to improve its network and its customers’ experience; The Central Office recently underwent changes to improve connection We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was never asking for a "credit" from Frontier Frontier paid Dish for bundled services five days after my account was closed They need to get their money back from Dish I have told Dish to remove a credit from my account and return the money to Frontier Frontier is attempting to blackmail me into paying for their mistake in paying Dish after my acct was cancelled by threatening to send me to collections if I don't give them money I don't owe them...it is clear that Dish owes them the money...not me
Frontier issued the refund to the customer on 12/1/and show it posted to the card on 12/3/