Frontier has investigated the above statements and offers the following response: Frontier has repaired any issues causing Ms [redacted] ’s telephone outage.Frontier has issued credits to Ms [redacted] ’s account as a one-time courtesy.Frontier has contacted the customer, ensured satisfaction, and provided contact information noted below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] who is an authorized user on [redacted] ’s account to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states Frontier does not provide proper Internet service Ms [redacted] states she has experienced multiple missed appointments that resulted in lost wages and the Frontier technicians were not professional• Ms [redacted] states she has paid for months of additional data because her Internet service was not working for the past months • Ms [redacted] states she has filed multiple complaints and has received no response from Frontier.Frontier has investigated the above statements and offers the following response:• Account records indicate there are reports of Internet issuesMs [redacted] reported Internet trouble on 11/30/16, a trouble ticket was created with a commit date of 12/1/16, the appointment was missed and the customer was advisedFrontier dispatched a technic [redacted] on 12/2/and completed the repairAccount review shows Ms [redacted] contacted the Internet help desk on 12/12/regarding issues connecting her devices to the wireless network, it was confirmed the Internet was working There is no record of trouble reports prior to 11/30/ • Account review shows Ms [redacted] disconnected service with Frontier on 12/28/and was provided a compromise adjustment for the issues she experienced in the amount of $41.65, which was the balance on the 1/28/closing statement There is currently a zero balance on the accountFrontier does not provide compensation for data overages from another provider or lost wages.• Frontier cannot speak on behalf of the FTC (Federal Trade Commission), and Ms [redacted] would need to contact them directly or review their website regarding their complaint resolution proceduresWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she was promised $per month plus taxes, free DVR and router for one year, HBO free for six months, no contract and a $Amazon Gift CardShe states that her bill does not reflect these promisesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that Ms [redacted] is being billed correctly for the services that she hasMs [redacted] was provided misinformation by the original Frontier sales agentMs [redacted] is currently paying $114.99/mo plus taxes and surcharges for her servicesMs [redacted] does still have the router for free, but the type of DVR that Ms [redacted] has does not qualify for the first year free promotionFrontier advises Ms [redacted] that her first bill of $is correct, it has one month billing of days in addition to proration from date of installation to bill cycleThe first bill is essentially for days of service plus taxesFrontier advises Ms [redacted] that the Amazon Gift card of $is sent via email after days of having Frontier service and paying her first bill in fullFrontier advises Ms [redacted] that she is not currently locked into a contract with a penalty feeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on March 11, the customer contacted our Customer Service department to disconnect his accountOur records indicate that the representative was having difficulties initiating the order due to a system issueOn March 13, an order was initiated to disconnect the accountPlease note Frontier bills through the end of the bill cycleCustomers were notified back in June that there was an update to the terms of serviceIn addition, subsequent bill notifications were sent in the August and September billing statementsOnce the Final bill is generated I will review Mr [redacted] ’s account and issue a manual credit adjustment from March 11th to March 13th, On March 19th and 22nd, I lefts message for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier Communications Thank you for referring the complaint of Ms [redacted] of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] concern was that when offered internet service was told the price would be less than what she was payingThe bill after the install went up quite a bitMs [redacted] concern was being billed a cancelation fee when upgrading and added the internet service to her account Frontier has investigated the above statements and offers the following response: Frontier reviewed account and made sure the new prices on Ms***’s billing is correctPromotional discounts that were missing and have been added and adjustments were made.Frontier reviewed account billing due to the cancelation fee and have resolved the issue and adjustment was made We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] of [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S [redacted] Department: Office of the President Telephone Number:###-###-#### estFax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she is being billed by Frontier Communications for a HD TV package but the box she has from Verizon does not get HDMs [redacted] was advised if she wanted HD she would need to upgrade to a HD box for $per monthFrontier has investigated the above statements and offers the following response:Frontier called Ms [redacted] on February 13, 14, 15th and left voice mail messages with the direct contact information to return our callFrontier sent please call Frontier e mail on February 13, 2017, explaining the monthly statement prints HD on all TV packages the same verbiage as the Verizon statementsFrontier advises to receive HD programming customer would need to upgrade the standard definition set top box to a HD box, the current box Ms [redacted] has is a free standard definition box that Verizon had issued customers when FIOS originally rolled outIf Ms [redacted] would like to get HD programming the monthly cost for the HD box is $per monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like to know why Frontier is billing to the end of his bill cycle Mr [redacted] explained that he sold his home on July 31, and is being charged through the end of his bill cycle date of August 22, Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycleMr [redacted] can always stop the disconnect if he changes his mind.Frontier made several attempts to reach Mr [redacted] ; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises we have loaded the majority of titles, including the most viewed content, into the Video on Demand library and are adding titles every hour Once the library is complete customers will have the same experience that they previously enjoyed with Verizon We will continue to provide a great selection of Video on Demand content, including new releases and premium channelsFrontier further advises that Mr [redacted] ’s account has received $in credit for television serviceNo additional credits are warranted at this timeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matterFrontier Specialist: Jennifer V [redacted] Department: Consumer Relations
Tell us why here Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he is having speed and connectivity issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier reports that a new modem was sent to Mr [redacted] and set up with him over the phone on April 27, Frontier confirmed with Mr [redacted] on April 27, that the Internet was working at that time.Frontier has attempted to contact Mr [redacted] on several occasions, but have not been able to reach him to confirm with him his satisfaction with the help he was givenWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have since cancelled service and look forward to any credit Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: Frontier’s response is appreciated, but is unacceptable for the following reasons: It appears that Frontier has not considered the facts provided in my dispute letter to the company dated 12/11/ Specifically, the problem is twofold: First, the company has not applied the $credit given to me by Jordan (Customer Service Representative) during my online chat with Jordan on 12/3/(1:PM), regarding the tot [redacted] interruption of FIOS services by Frontier from 11/23/to 11/28/ Second, Frontier has not deducted the $that I previously disputed and remains unresolved, despite the evidentiary documents submitted to Frontier that adequately substantiate my position in the matter The aforementioned letter was faxed to Frontier on 12/11/and 12/29/16, and was also sent by regular mail on 1/1/ Frontier should carefully review the facts presented in that letter first, if we are to resolve our differences intelligently and in an amicable fashion Regards, [redacted]
Frontier Communications Frontier has received the following complaint : Ms [redacted] alleges that Frontier changed her telephone number without her knowledge and lost her service Frontier has investigated the above statements and offers the following response: Frontier has reviewed the call between the customer and the agent dated October 14, Ms [redacted] and the agent discussed the number change at length, including cost, non-published vsnon-listed number and effect on lifeline discounts The agent correctly advised Ms [redacted] that the number change would not affect either her service or her discount and quoted her $for one time change charge The telephone number change order was due dated for October 18, The Frontier agent did properly advise Ms [redacted] of the due date or the order numberFrontier records show that Ms [redacted] ’ internet was removed in error during the processing of her telephone number change The corrective process was discussed with Ms [redacted] and a decision was made to get her dial tone first and then work toward restoring the internet before restoring the telephone number Frontier was able to restore the telephone service on October 30, under the new telephone numberThe internet was then restored on November 2, After all services were restored in the home and all orders were posted, an order was placed to change the billing telephone back to the original number The order completed on November 8, Ms [redacted] ’ internet went down during the order process and a tech was dispatched The service was successfully restored on November 8, Frontier has spoken with the Ms [redacted] to confirm that the service is working on the original billing telephone number Frontier will continue to work with Ms [redacted] to ensure appropriate billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-####
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] closed her account on June 7th and when she received her final billing she was charged an early termination fee Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Ms [redacted] on August 23, The early termination fee was reversed and the account has a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] called Frontier regarding the back billing of Video on Demand rentals and requested the amount billed be broken into payments she was told that is not an optionFrontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] and apologized for the misinformation, Frontier has assisted Ms [redacted] with payment arrangements.Frontier has also issued a courtesy credit and a late fee credit Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was charged for a service but never billed until six months later He was sent to collections which is how he found out about the charges He already had another account with Frontier at the same location and has been paying his bill on time since the service started This is a duplicate bill which is not being correctedMr [redacted] would like a correction to his credit report and a credit issued for the double billingFrontier has investigated the above statements and offers the following response: Frontier found the double bills and issued the credit to have the account zeroed out.Frontier has rescinded the negative mark on Mr [redacted] credit report, it can take up to days to be removed.Frontier spoke to Mr [redacted] on January 26, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has not received a paper Frontier bill in the past five months Mr [redacted] states he has called Frontier about this issue multiple times and he has been told that he is getting a paper Frontier bill and to check with the post office Mr [redacted] is stating that Frontier is the only company he has an issue with not receiving a paper bill Frontier has investigated the above statements and offers the following response: Frontier discovered Mr [redacted] was enrolled in Frontier’s online bill pay website Frontier discovered Mr [redacted] was elected for paperless billing through this website Frontier changed Mr [redacted] online bill pay account so he will now get a paper bill in the mail Frontier does apologize for any confusion this may have causedFrontier verified with Mr [redacted] that his monthly service is $ Mr [redacted] stated the service itself is fineFrontier did advise Mr [redacted] that his last payment made for $failed on May 26, and to check with his financial institution Mr [redacted] was not aware of this situation but will follow up with his bankMr [redacted] was satisfied with the information that Frontier gave himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Katilus has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is being overcharged Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s claim and advises that Frontier did bill Ms [redacted] incorrectlyA promotion in the amount of $had fallen off the billFrontier placed an order to correction the promotion on March 13, Frontier has issued an adjustment for the missing promotion on the January, February and March billsThe adjustment amount is $and will appear on the April statementFrontier also issued an adjustment for $for a reconnect fee that was billed on the March statement and an additional $for feature charges billed in errorThese adjustments will appear on the April statementFrontier spoke with Ms [redacted] on March 17, and she is satisfied with the adjustments that have been made to her accountIn addition, she has been provided direct contact information should she need to make contact with Frontier in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed $early termination fee and has yet to receive his $Amazon gift cardFrontier has investigated the above statements and offers the following response: Records show on November 4, a credit of $was applied to the account This will reflect in one to two bill cyclesResearch determined the promotional offer of a $Amazon gift card was established on August 26, The gift card will be sent in daysA Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] Stapleton may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: the issues that I have with Frontier have been resolved to my satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has repaired any issues causing Ms [redacted] ’s telephone outage.Frontier has issued credits to Ms [redacted] ’s account as a one-time courtesy.Frontier has contacted the customer, ensured satisfaction, and provided contact information noted below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] who is an authorized user on [redacted] ’s account to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states Frontier does not provide proper Internet service Ms [redacted] states she has experienced multiple missed appointments that resulted in lost wages and the Frontier technicians were not professional• Ms [redacted] states she has paid for months of additional data because her Internet service was not working for the past months • Ms [redacted] states she has filed multiple complaints and has received no response from Frontier.Frontier has investigated the above statements and offers the following response:• Account records indicate there are reports of Internet issuesMs [redacted] reported Internet trouble on 11/30/16, a trouble ticket was created with a commit date of 12/1/16, the appointment was missed and the customer was advisedFrontier dispatched a technic [redacted] on 12/2/and completed the repairAccount review shows Ms [redacted] contacted the Internet help desk on 12/12/regarding issues connecting her devices to the wireless network, it was confirmed the Internet was working There is no record of trouble reports prior to 11/30/ • Account review shows Ms [redacted] disconnected service with Frontier on 12/28/and was provided a compromise adjustment for the issues she experienced in the amount of $41.65, which was the balance on the 1/28/closing statement There is currently a zero balance on the accountFrontier does not provide compensation for data overages from another provider or lost wages.• Frontier cannot speak on behalf of the FTC (Federal Trade Commission), and Ms [redacted] would need to contact them directly or review their website regarding their complaint resolution proceduresWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she was promised $per month plus taxes, free DVR and router for one year, HBO free for six months, no contract and a $Amazon Gift CardShe states that her bill does not reflect these promisesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that Ms [redacted] is being billed correctly for the services that she hasMs [redacted] was provided misinformation by the original Frontier sales agentMs [redacted] is currently paying $114.99/mo plus taxes and surcharges for her servicesMs [redacted] does still have the router for free, but the type of DVR that Ms [redacted] has does not qualify for the first year free promotionFrontier advises Ms [redacted] that her first bill of $is correct, it has one month billing of days in addition to proration from date of installation to bill cycleThe first bill is essentially for days of service plus taxesFrontier advises Ms [redacted] that the Amazon Gift card of $is sent via email after days of having Frontier service and paying her first bill in fullFrontier advises Ms [redacted] that she is not currently locked into a contract with a penalty feeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on March 11, the customer contacted our Customer Service department to disconnect his accountOur records indicate that the representative was having difficulties initiating the order due to a system issueOn March 13, an order was initiated to disconnect the accountPlease note Frontier bills through the end of the bill cycleCustomers were notified back in June that there was an update to the terms of serviceIn addition, subsequent bill notifications were sent in the August and September billing statementsOnce the Final bill is generated I will review Mr [redacted] ’s account and issue a manual credit adjustment from March 11th to March 13th, On March 19th and 22nd, I lefts message for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier Communications Thank you for referring the complaint of Ms [redacted] of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] concern was that when offered internet service was told the price would be less than what she was payingThe bill after the install went up quite a bitMs [redacted] concern was being billed a cancelation fee when upgrading and added the internet service to her account Frontier has investigated the above statements and offers the following response: Frontier reviewed account and made sure the new prices on Ms***’s billing is correctPromotional discounts that were missing and have been added and adjustments were made.Frontier reviewed account billing due to the cancelation fee and have resolved the issue and adjustment was made We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] of [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S [redacted] Department: Office of the President Telephone Number:###-###-#### estFax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she is being billed by Frontier Communications for a HD TV package but the box she has from Verizon does not get HDMs [redacted] was advised if she wanted HD she would need to upgrade to a HD box for $per monthFrontier has investigated the above statements and offers the following response:Frontier called Ms [redacted] on February 13, 14, 15th and left voice mail messages with the direct contact information to return our callFrontier sent please call Frontier e mail on February 13, 2017, explaining the monthly statement prints HD on all TV packages the same verbiage as the Verizon statementsFrontier advises to receive HD programming customer would need to upgrade the standard definition set top box to a HD box, the current box Ms [redacted] has is a free standard definition box that Verizon had issued customers when FIOS originally rolled outIf Ms [redacted] would like to get HD programming the monthly cost for the HD box is $per monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like to know why Frontier is billing to the end of his bill cycle Mr [redacted] explained that he sold his home on July 31, and is being charged through the end of his bill cycle date of August 22, Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycleMr [redacted] can always stop the disconnect if he changes his mind.Frontier made several attempts to reach Mr [redacted] ; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises we have loaded the majority of titles, including the most viewed content, into the Video on Demand library and are adding titles every hour Once the library is complete customers will have the same experience that they previously enjoyed with Verizon We will continue to provide a great selection of Video on Demand content, including new releases and premium channelsFrontier further advises that Mr [redacted] ’s account has received $in credit for television serviceNo additional credits are warranted at this timeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matterFrontier Specialist: Jennifer V [redacted] Department: Consumer Relations
Tell us why here Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he is having speed and connectivity issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier reports that a new modem was sent to Mr [redacted] and set up with him over the phone on April 27, Frontier confirmed with Mr [redacted] on April 27, that the Internet was working at that time.Frontier has attempted to contact Mr [redacted] on several occasions, but have not been able to reach him to confirm with him his satisfaction with the help he was givenWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have since cancelled service and look forward to any credit Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: Frontier’s response is appreciated, but is unacceptable for the following reasons: It appears that Frontier has not considered the facts provided in my dispute letter to the company dated 12/11/ Specifically, the problem is twofold: First, the company has not applied the $credit given to me by Jordan (Customer Service Representative) during my online chat with Jordan on 12/3/(1:PM), regarding the tot [redacted] interruption of FIOS services by Frontier from 11/23/to 11/28/ Second, Frontier has not deducted the $that I previously disputed and remains unresolved, despite the evidentiary documents submitted to Frontier that adequately substantiate my position in the matter The aforementioned letter was faxed to Frontier on 12/11/and 12/29/16, and was also sent by regular mail on 1/1/ Frontier should carefully review the facts presented in that letter first, if we are to resolve our differences intelligently and in an amicable fashion Regards, [redacted]
Frontier Communications Frontier has received the following complaint : Ms [redacted] alleges that Frontier changed her telephone number without her knowledge and lost her service Frontier has investigated the above statements and offers the following response: Frontier has reviewed the call between the customer and the agent dated October 14, Ms [redacted] and the agent discussed the number change at length, including cost, non-published vsnon-listed number and effect on lifeline discounts The agent correctly advised Ms [redacted] that the number change would not affect either her service or her discount and quoted her $for one time change charge The telephone number change order was due dated for October 18, The Frontier agent did properly advise Ms [redacted] of the due date or the order numberFrontier records show that Ms [redacted] ’ internet was removed in error during the processing of her telephone number change The corrective process was discussed with Ms [redacted] and a decision was made to get her dial tone first and then work toward restoring the internet before restoring the telephone number Frontier was able to restore the telephone service on October 30, under the new telephone numberThe internet was then restored on November 2, After all services were restored in the home and all orders were posted, an order was placed to change the billing telephone back to the original number The order completed on November 8, Ms [redacted] ’ internet went down during the order process and a tech was dispatched The service was successfully restored on November 8, Frontier has spoken with the Ms [redacted] to confirm that the service is working on the original billing telephone number Frontier will continue to work with Ms [redacted] to ensure appropriate billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-####
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] closed her account on June 7th and when she received her final billing she was charged an early termination fee Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Ms [redacted] on August 23, The early termination fee was reversed and the account has a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Ms [redacted] called Frontier regarding the back billing of Video on Demand rentals and requested the amount billed be broken into payments she was told that is not an optionFrontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] and apologized for the misinformation, Frontier has assisted Ms [redacted] with payment arrangements.Frontier has also issued a courtesy credit and a late fee credit Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was charged for a service but never billed until six months later He was sent to collections which is how he found out about the charges He already had another account with Frontier at the same location and has been paying his bill on time since the service started This is a duplicate bill which is not being correctedMr [redacted] would like a correction to his credit report and a credit issued for the double billingFrontier has investigated the above statements and offers the following response: Frontier found the double bills and issued the credit to have the account zeroed out.Frontier has rescinded the negative mark on Mr [redacted] credit report, it can take up to days to be removed.Frontier spoke to Mr [redacted] on January 26, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has not received a paper Frontier bill in the past five months Mr [redacted] states he has called Frontier about this issue multiple times and he has been told that he is getting a paper Frontier bill and to check with the post office Mr [redacted] is stating that Frontier is the only company he has an issue with not receiving a paper bill Frontier has investigated the above statements and offers the following response: Frontier discovered Mr [redacted] was enrolled in Frontier’s online bill pay website Frontier discovered Mr [redacted] was elected for paperless billing through this website Frontier changed Mr [redacted] online bill pay account so he will now get a paper bill in the mail Frontier does apologize for any confusion this may have causedFrontier verified with Mr [redacted] that his monthly service is $ Mr [redacted] stated the service itself is fineFrontier did advise Mr [redacted] that his last payment made for $failed on May 26, and to check with his financial institution Mr [redacted] was not aware of this situation but will follow up with his bankMr [redacted] was satisfied with the information that Frontier gave himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] Katilus has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is being overcharged Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s claim and advises that Frontier did bill Ms [redacted] incorrectlyA promotion in the amount of $had fallen off the billFrontier placed an order to correction the promotion on March 13, Frontier has issued an adjustment for the missing promotion on the January, February and March billsThe adjustment amount is $and will appear on the April statementFrontier also issued an adjustment for $for a reconnect fee that was billed on the March statement and an additional $for feature charges billed in errorThese adjustments will appear on the April statementFrontier spoke with Ms [redacted] on March 17, and she is satisfied with the adjustments that have been made to her accountIn addition, she has been provided direct contact information should she need to make contact with Frontier in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed $early termination fee and has yet to receive his $Amazon gift cardFrontier has investigated the above statements and offers the following response: Records show on November 4, a credit of $was applied to the account This will reflect in one to two bill cyclesResearch determined the promotional offer of a $Amazon gift card was established on August 26, The gift card will be sent in daysA Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] Stapleton may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: the issues that I have with Frontier have been resolved to my satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]