Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his bill has been inconsistent and he had a great deal of difficulty getting a working router for his service as two replacements that were mailed did not workMr [redacted] also stated he got phone service and did not order phone service with his dataFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] ’s installation order did include phone and internetHe was issued credit for charges related to the phone service and the phone service was disconnectedHe currently has only internet serviceMr [redacted] was also credited for all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised Frontier that she has a disagreement with her billing from Frontier Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on April 14, and advised we have reviewed her billing and adjusted some of the chargesTotal adjustment applied to account is $leaving the final balance at $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that she has paid for 100/Internet speed for the past year and did not realize she was only receiving 50/Internet speed do to the wrong equipment installed at her home after she upgraded her service Frontier has investigated the above statements and offers the following response: Frontier investigated and on December 7, a technician went to her home and replaced her equipment with new equipment that supports the 100/speed.Frontier advises that a credit in the amount of $has been applied to her account and will show on her next bill statement.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact information We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Allen [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Customer contacted customer service inquiring about new service and was informed that the 50/FiOS internet speed would be the same price as the customer’s existing speed of 25/25.Frontier has investigated the above statements and offers the following response:Account research failed to locate an account for [redacted] However an account for [redacted] was located but listed no authorized parties to make changes or discuss billingThe account for [redacted] was an existing internet account with a speed of 25/that is not available to new customersThe promotion for the internet speed 50/was available to New Frontier customers with a two year term agreementCustomer’s account did not qualify for the new customer promotional pricingCustomer’s account was not under a term agreementThe account has been changed back to 25/internet speed with the discounts that the customer was receiving prior to the upgradeCustomer can upgrade to the 50/speed for a $increase in the monthly priceAn adjustment for $was added to the account on 8/3/and other prorated adjustments were added and appear on the billing statement dated 8/16/16.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that the internet service continued to drop when Frontier took over and each time he called in he was advised that Frontier was working on improving the networkMr [redacted] needs the internet service as he works from home and could not wait for Frontier to fix the issues so he disconnected the serviceMr [redacted] is now being billed and wants credit for the time his internet did not work Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that Frontier issued a credit for the early termination fee in the amount of $200.00.Frontier contacted Mr [redacted] to advise that a credit was issued however no credit for the internet service would be adjusted as there are no trouble tickets that were createdWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mrs [redacted] called to have number ported out and the port was initially unsuccessful due to a collection issue Current Balance: $Customer billed $30/Freedom Plan + $35/FIOS 25/Data + $20/Upgrade + $39.99/Equipment + $78.99/Extreme HD TV + $16.99/HD DVR + $2.50/NonPub Listing = $- $34.00/Promos = $+ taxes monthlyPer Frontier records, Mrs [redacted] called on 12/13/advising that she was having phone issuesShe was trying to port [redacted] out to another provider and the service/lne was activeShe was told that another department had been contacted to have the voice connectivity issue resolvedPer Frontier records, there were two repair tickets on the account The first was dated November 11, Per repair ticket # dated November 11, 2016, Mrs [redacted] lost access to voice Her voice service had been disconnected due to payment issuesCustomer called in and cleared issue with collections and billing Per repair ticket # dated November 14, 2016, MrsGuerino demanded dispatch wire all services out At the time of her call, Mrs [redacted] owed a balance of $It was determined that her issue was a programming issue and was resolvedA Frontier agent called and spoke to Mrs [redacted] and she advised that telephone number [redacted] has been successfully ported out to another provider The number was ported out on December 16, She is satisfied and has no other concerns Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he did has had repetitive billing mistakes by Frontier and spotty and inconsistent service for five monthsFrontier has investigated the above statements and offers the following response: Frontier advises that credit for Mr***’s service issues has been issued and is reflected on Mr***’s billing statements, Mr [redacted] did request to disconnect all services on September 28, 2016, however do to an incorrect service order issue the internet was not disconnected and continued to billThe account was disconnected on November 3, 2016, and credit for services billed after September 28, 2016, will be reflected on the November 27, 2016, billing statement.Frontier has set a follow up to review the November 27, 2016, billing statement and will issue an adjustment to bring the account to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do hope that as they stated that my credit issue would be corrected and that it isn't permanently affected Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier has attached her name to someone else’s bill and that it is affecting her credit score She also advises that since Frontier told her that a special investigation has to be done about the matter, she will end up losing her current Frontier services Ms [redacted] advises that her credit report needs to be corrected Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s name was not attached to another customer’s account Ms [redacted] was erroneously billed under two different account numbers One of the accounts was set up on October 26, 2016, when Ms [redacted] originally ordered Frontier internet and home phone services The order for those services had been placed incorrectly and should have been cancelled A second account was set up on November 1, and installed on November 7, 2016, but the original account never got cancelled As a result, the customer ended up getting billed under two different accounts Frontier advises that the $that was billed on the erroneous account did get credited back to the customer in full, and she is currently getting billed under the legitimate account only Frontier spoke with Ms [redacted] on April 26, and advised her that the balance of $had already been credited in full and deleted from her credit report as of April 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Although I have been communicating with someone at Frontier in an attempt to establish service, I do not yet have serviceGiven their track record, I would ask you to keep this complaint open until I actually have obtained service from themThank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states they were billed an early termination fee when they upgraded their Internet servicesMs [redacted] advises that due to the incorrect billing of charges their services were suspendedMs [redacted] is requesting to have their current contract canceled due to poor serviceFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s complaint, and finds they were billed an early termination fee and the account was suspended in error due to a billing error.Frontier advises that the early termination fee as with late fees and reconnection fees have been adjusted to the account in the amount of $Frontier spoke with Ms [redacted] on May 8, to advise of the above information and that even though there was the billing error they do have a one-year agreement for their phone and internet services which remains validWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing his bill with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that they have issued a onetime credit of $for the technician field visit that Mr [redacted] was charged for.Frontier also has issued a credit of $for the days Mr [redacted] was out of service.Frontier called Mr [redacted] today and left him a message with all of the above informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L** Department:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am satisfied with the credit I have received for this last bill but my issue was beyond my last billing statement I spoke to Leslie at Frontier and have her direct number so if I should have any further issues, I can deal with her directly instead of dealing with multiple people who tell you different stories each timeI just hope this is my last issue with Frontier Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her channels were not working properlyMs [redacted] advises she was paying Verizon around $a month for services, She was told she could get a better plan for about $a monthIt would have new equipment and better speedWhen she called she was told the equipment would be $moreMs [redacted] advises please adjust the bill for when television was not working Frontier has investigated the above statements and offers the following response: Frontier advises On November 4, Ms [redacted] decided not to go through with updating to the new TV Equipment and servicesFrontier advises the account has received adjustments for the channels missingFrontier has spoken with Ms [redacted] and reviewed the last bill and advised there will be a Follon next bill Due in December to make sure charges are correctFrontier also confirmed the channels are now workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his account with Frontier Communications was cancelled in July of Mr [redacted] reports he continued to be charged for services after disconnection and has a credit balance that has been pending for monthsMr [redacted] states Frontier agrees it should be credited back to him as he was advised that the Frontier system takes billing cycles before issuing out the refund Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***After further investigation, Mr***’s account had been disconnected successfully on 09/28/Mr [redacted] was on automatic withdrawal but advised he had removed the automatic pay option himself per the Frontier websiteFrontier’s average refund process is typically billing cycles to ensure no further charges are owed by either partiesA previous representative was able to expedite the credit balance remaining on Mr***’s accountMr [redacted] will receive a refund check in the amount of $within 7-business days We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations
Revdex.com:Enrique "Henry" Aldape had reached out to me earlier todayHowever, there is still $5/month difference between what I have agreed and what they have offered as a solutionAfter the discussion, I decided not to further dispute the $1.99/month internet infrastructure surcharge although it was not presented nor notified by the agent or any previous billsHowever, I am still expecting the following monthly bill: ($[FiOS 150/150] - $Manual Credit)+ ($[Identity Security Bundle] - $Automatic Credit)+ ($[Internet Surcharge])+ Tax= $41.97+TaxBased on my understanding of the phone call, there will only be a $35/month manual credit on the first item, FiOS 150/150, instead of a $40/month creditHowever, Henry believes it was just a communication error over today's phone call and next month's bill will be billed as above, and advised me to wait for the upcoming bill and discuss with him if there are any issues, which I agreedI have attached the chat log with the original rep for your reference, the message from 8:09am and 8:10am towards the end of the chat detailed the $manual credit and the $automatic creditThank you very much for your help.Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] has experienced issues with service installation at her new location for which Ms [redacted] is requesting compensationFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s original request for service could not be completed as the prior tenant still had working service at this locationFrontier was unable to advise Ms [redacted] of this matter as well as subsequent updates with respect to her installation request as the contact number that she provided was not a working numberMs [redacted] has not contacted Frontier in recent weeks to express interest in establishing Frontier services; therefore, no account has been established and no charges or services billed to Ms [redacted] Frontier apologizes for any inconvenience for this matter, however, no compensation is due Frontier left a message for Ms [redacted] and mailed a letter advising her to contact Amanda directly at ###-###-#### if she was still interested in Frontier service(s) We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding his request for the disconnection of service in October He stated the billing continued from Frontier and every request to stop billing a cancelled account was ignored.Our records indicate Mr [redacted] contacted Frontier multiple times and each time the account was documented about his previous request for the disconnection of service It was not until March 8, 2017, this account was disconnected The order was back dated to February 7, and credits were issued from 02/– 04/in the amount of $ The April 2, billing statement reflected a previous balance of $344.14, a credit of $was applied for the billing period (February – April 1) This credit reduced the balance to $ The customer forwarded a letter indicating he requested service disconnection on October 14, Our records failed to indicate any disconnection in October, as stated in the letter I have requested the balance due of $be credited back to the customer This balance was written off on May 20, For this reason, the credit has to complete the Executive Customer Review process and once they determine approval/denial; Mr [redacted] will be notifiedFinally, a request was submitted to delete any derogatory line of credit from Mr***’s credit report Again, once notification is received, Mr [redacted] will be notified.We sincerely apologize Mr***’s request was not honored at the time of request It has been explained all orders are processed via phone, as the letter submitted was received but it did not result in the disconnection of service, as this is not the process.Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations###-###-#### Ext [redacted] FRONTIER COMMUNICATIONS
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he should have a zero balance on final billFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on March 28, and explained that Frontier issued credits to correct final bill amount Mr [redacted] is satisfied with the resolution and agreed to close the Revdex.com complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his bill has been inconsistent and he had a great deal of difficulty getting a working router for his service as two replacements that were mailed did not workMr [redacted] also stated he got phone service and did not order phone service with his dataFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] ’s installation order did include phone and internetHe was issued credit for charges related to the phone service and the phone service was disconnectedHe currently has only internet serviceMr [redacted] was also credited for all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised Frontier that she has a disagreement with her billing from Frontier Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on April 14, and advised we have reviewed her billing and adjusted some of the chargesTotal adjustment applied to account is $leaving the final balance at $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that she has paid for 100/Internet speed for the past year and did not realize she was only receiving 50/Internet speed do to the wrong equipment installed at her home after she upgraded her service Frontier has investigated the above statements and offers the following response: Frontier investigated and on December 7, a technician went to her home and replaced her equipment with new equipment that supports the 100/speed.Frontier advises that a credit in the amount of $has been applied to her account and will show on her next bill statement.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact information We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Allen [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Customer contacted customer service inquiring about new service and was informed that the 50/FiOS internet speed would be the same price as the customer’s existing speed of 25/25.Frontier has investigated the above statements and offers the following response:Account research failed to locate an account for [redacted] However an account for [redacted] was located but listed no authorized parties to make changes or discuss billingThe account for [redacted] was an existing internet account with a speed of 25/that is not available to new customersThe promotion for the internet speed 50/was available to New Frontier customers with a two year term agreementCustomer’s account did not qualify for the new customer promotional pricingCustomer’s account was not under a term agreementThe account has been changed back to 25/internet speed with the discounts that the customer was receiving prior to the upgradeCustomer can upgrade to the 50/speed for a $increase in the monthly priceAn adjustment for $was added to the account on 8/3/and other prorated adjustments were added and appear on the billing statement dated 8/16/16.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that the internet service continued to drop when Frontier took over and each time he called in he was advised that Frontier was working on improving the networkMr [redacted] needs the internet service as he works from home and could not wait for Frontier to fix the issues so he disconnected the serviceMr [redacted] is now being billed and wants credit for the time his internet did not work Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that Frontier issued a credit for the early termination fee in the amount of $200.00.Frontier contacted Mr [redacted] to advise that a credit was issued however no credit for the internet service would be adjusted as there are no trouble tickets that were createdWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mrs [redacted] called to have number ported out and the port was initially unsuccessful due to a collection issue Current Balance: $Customer billed $30/Freedom Plan + $35/FIOS 25/Data + $20/Upgrade + $39.99/Equipment + $78.99/Extreme HD TV + $16.99/HD DVR + $2.50/NonPub Listing = $- $34.00/Promos = $+ taxes monthlyPer Frontier records, Mrs [redacted] called on 12/13/advising that she was having phone issuesShe was trying to port [redacted] out to another provider and the service/lne was activeShe was told that another department had been contacted to have the voice connectivity issue resolvedPer Frontier records, there were two repair tickets on the account The first was dated November 11, Per repair ticket # dated November 11, 2016, Mrs [redacted] lost access to voice Her voice service had been disconnected due to payment issuesCustomer called in and cleared issue with collections and billing Per repair ticket # dated November 14, 2016, MrsGuerino demanded dispatch wire all services out At the time of her call, Mrs [redacted] owed a balance of $It was determined that her issue was a programming issue and was resolvedA Frontier agent called and spoke to Mrs [redacted] and she advised that telephone number [redacted] has been successfully ported out to another provider The number was ported out on December 16, She is satisfied and has no other concerns Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he did has had repetitive billing mistakes by Frontier and spotty and inconsistent service for five monthsFrontier has investigated the above statements and offers the following response: Frontier advises that credit for Mr***’s service issues has been issued and is reflected on Mr***’s billing statements, Mr [redacted] did request to disconnect all services on September 28, 2016, however do to an incorrect service order issue the internet was not disconnected and continued to billThe account was disconnected on November 3, 2016, and credit for services billed after September 28, 2016, will be reflected on the November 27, 2016, billing statement.Frontier has set a follow up to review the November 27, 2016, billing statement and will issue an adjustment to bring the account to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do hope that as they stated that my credit issue would be corrected and that it isn't permanently affected Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier has attached her name to someone else’s bill and that it is affecting her credit score She also advises that since Frontier told her that a special investigation has to be done about the matter, she will end up losing her current Frontier services Ms [redacted] advises that her credit report needs to be corrected Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s name was not attached to another customer’s account Ms [redacted] was erroneously billed under two different account numbers One of the accounts was set up on October 26, 2016, when Ms [redacted] originally ordered Frontier internet and home phone services The order for those services had been placed incorrectly and should have been cancelled A second account was set up on November 1, and installed on November 7, 2016, but the original account never got cancelled As a result, the customer ended up getting billed under two different accounts Frontier advises that the $that was billed on the erroneous account did get credited back to the customer in full, and she is currently getting billed under the legitimate account only Frontier spoke with Ms [redacted] on April 26, and advised her that the balance of $had already been credited in full and deleted from her credit report as of April 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Although I have been communicating with someone at Frontier in an attempt to establish service, I do not yet have serviceGiven their track record, I would ask you to keep this complaint open until I actually have obtained service from themThank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states they were billed an early termination fee when they upgraded their Internet servicesMs [redacted] advises that due to the incorrect billing of charges their services were suspendedMs [redacted] is requesting to have their current contract canceled due to poor serviceFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s complaint, and finds they were billed an early termination fee and the account was suspended in error due to a billing error.Frontier advises that the early termination fee as with late fees and reconnection fees have been adjusted to the account in the amount of $Frontier spoke with Ms [redacted] on May 8, to advise of the above information and that even though there was the billing error they do have a one-year agreement for their phone and internet services which remains validWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing his bill with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that they have issued a onetime credit of $for the technician field visit that Mr [redacted] was charged for.Frontier also has issued a credit of $for the days Mr [redacted] was out of service.Frontier called Mr [redacted] today and left him a message with all of the above informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L** Department:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am satisfied with the credit I have received for this last bill but my issue was beyond my last billing statement I spoke to Leslie at Frontier and have her direct number so if I should have any further issues, I can deal with her directly instead of dealing with multiple people who tell you different stories each timeI just hope this is my last issue with Frontier Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her channels were not working properlyMs [redacted] advises she was paying Verizon around $a month for services, She was told she could get a better plan for about $a monthIt would have new equipment and better speedWhen she called she was told the equipment would be $moreMs [redacted] advises please adjust the bill for when television was not working Frontier has investigated the above statements and offers the following response: Frontier advises On November 4, Ms [redacted] decided not to go through with updating to the new TV Equipment and servicesFrontier advises the account has received adjustments for the channels missingFrontier has spoken with Ms [redacted] and reviewed the last bill and advised there will be a Follon next bill Due in December to make sure charges are correctFrontier also confirmed the channels are now workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his account with Frontier Communications was cancelled in July of Mr [redacted] reports he continued to be charged for services after disconnection and has a credit balance that has been pending for monthsMr [redacted] states Frontier agrees it should be credited back to him as he was advised that the Frontier system takes billing cycles before issuing out the refund Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***After further investigation, Mr***’s account had been disconnected successfully on 09/28/Mr [redacted] was on automatic withdrawal but advised he had removed the automatic pay option himself per the Frontier websiteFrontier’s average refund process is typically billing cycles to ensure no further charges are owed by either partiesA previous representative was able to expedite the credit balance remaining on Mr***’s accountMr [redacted] will receive a refund check in the amount of $within 7-business days We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations
Revdex.com:Enrique "Henry" Aldape had reached out to me earlier todayHowever, there is still $5/month difference between what I have agreed and what they have offered as a solutionAfter the discussion, I decided not to further dispute the $1.99/month internet infrastructure surcharge although it was not presented nor notified by the agent or any previous billsHowever, I am still expecting the following monthly bill: ($[FiOS 150/150] - $Manual Credit)+ ($[Identity Security Bundle] - $Automatic Credit)+ ($[Internet Surcharge])+ Tax= $41.97+TaxBased on my understanding of the phone call, there will only be a $35/month manual credit on the first item, FiOS 150/150, instead of a $40/month creditHowever, Henry believes it was just a communication error over today's phone call and next month's bill will be billed as above, and advised me to wait for the upcoming bill and discuss with him if there are any issues, which I agreedI have attached the chat log with the original rep for your reference, the message from 8:09am and 8:10am towards the end of the chat detailed the $manual credit and the $automatic creditThank you very much for your help.Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] has experienced issues with service installation at her new location for which Ms [redacted] is requesting compensationFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s original request for service could not be completed as the prior tenant still had working service at this locationFrontier was unable to advise Ms [redacted] of this matter as well as subsequent updates with respect to her installation request as the contact number that she provided was not a working numberMs [redacted] has not contacted Frontier in recent weeks to express interest in establishing Frontier services; therefore, no account has been established and no charges or services billed to Ms [redacted] Frontier apologizes for any inconvenience for this matter, however, no compensation is due Frontier left a message for Ms [redacted] and mailed a letter advising her to contact Amanda directly at ###-###-#### if she was still interested in Frontier service(s) We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding his request for the disconnection of service in October He stated the billing continued from Frontier and every request to stop billing a cancelled account was ignored.Our records indicate Mr [redacted] contacted Frontier multiple times and each time the account was documented about his previous request for the disconnection of service It was not until March 8, 2017, this account was disconnected The order was back dated to February 7, and credits were issued from 02/– 04/in the amount of $ The April 2, billing statement reflected a previous balance of $344.14, a credit of $was applied for the billing period (February – April 1) This credit reduced the balance to $ The customer forwarded a letter indicating he requested service disconnection on October 14, Our records failed to indicate any disconnection in October, as stated in the letter I have requested the balance due of $be credited back to the customer This balance was written off on May 20, For this reason, the credit has to complete the Executive Customer Review process and once they determine approval/denial; Mr [redacted] will be notifiedFinally, a request was submitted to delete any derogatory line of credit from Mr***’s credit report Again, once notification is received, Mr [redacted] will be notified.We sincerely apologize Mr***’s request was not honored at the time of request It has been explained all orders are processed via phone, as the letter submitted was received but it did not result in the disconnection of service, as this is not the process.Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations###-###-#### Ext [redacted] FRONTIER COMMUNICATIONS
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he should have a zero balance on final billFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on March 28, and explained that Frontier issued credits to correct final bill amount Mr [redacted] is satisfied with the resolution and agreed to close the Revdex.com complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter