Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he did has had repetitive billing mistakes by Frontier and spotty and inconsistent service for five monthsFrontier has investigated the above statements and offers the following response: Frontier advises that credit for Mr***’s service issues has been issued and is reflected on Mr***’s billing statements, Mr [redacted] did request to disconnect all services on September 28, 2016, however do to an incorrect service order issue the internet was not disconnected and continued to billThe account was disconnected on November 3, 2016, and credit for services billed after September 28, 2016, will be reflected on the November 27, 2016, billing statement.Frontier has set a follow up to review the November 27, 2016, billing statement and will issue an adjustment to bring the account to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Allen [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Customer contacted customer service inquiring about new service and was informed that the 50/FiOS internet speed would be the same price as the customer’s existing speed of 25/25.Frontier has investigated the above statements and offers the following response:Account research failed to locate an account for [redacted] However an account for [redacted] was located but listed no authorized parties to make changes or discuss billingThe account for [redacted] was an existing internet account with a speed of 25/that is not available to new customersThe promotion for the internet speed 50/was available to New Frontier customers with a two year term agreementCustomer’s account did not qualify for the new customer promotional pricingCustomer’s account was not under a term agreementThe account has been changed back to 25/internet speed with the discounts that the customer was receiving prior to the upgradeCustomer can upgrade to the 50/speed for a $increase in the monthly priceAn adjustment for $was added to the account on 8/3/and other prorated adjustments were added and appear on the billing statement dated 8/16/16.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her channels were not working properlyMs [redacted] advises she was paying Verizon around $a month for services, She was told she could get a better plan for about $a monthIt would have new equipment and better speedWhen she called she was told the equipment would be $moreMs [redacted] advises please adjust the bill for when television was not working Frontier has investigated the above statements and offers the following response: Frontier advises On November 4, Ms [redacted] decided not to go through with updating to the new TV Equipment and servicesFrontier advises the account has received adjustments for the channels missingFrontier has spoken with Ms [redacted] and reviewed the last bill and advised there will be a Follon next bill Due in December to make sure charges are correctFrontier also confirmed the channels are now workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his bill has been inconsistent and he had a great deal of difficulty getting a working router for his service as two replacements that were mailed did not workMr [redacted] also stated he got phone service and did not order phone service with his dataFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] ’s installation order did include phone and internetHe was issued credit for charges related to the phone service and the phone service was disconnectedHe currently has only internet serviceMr [redacted] was also credited for all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to rejection of your findings from Frontier, they are lying! I called in six different times about the frequent disconnects with me DSL! I also sent three emails to internet support, with no reply! When I called in to disconnect the person that I talked to could see all the calls that I had made, and the fact that on 08/30/that the technician NEVER came to my house, even when there was an appointment madeI paid for service for three months and that service was horrible at best! Someone at Frontier is lying! Yes I did accept the Visa card when I had the service installed, and used it, but Frontier never provided service that worked correctlyFrontier NEVER had a technician come to my home to repair their serviceAlso I never received any type or kind of credit for my interrupted serviceEnd the end, I was paying Frontier for service that NEVER worked correctly! This is why I feel that the monies for the Visa card should be waived! My bill was $a month for something that didn't work! Also I have read the Revdex.com web page on Frontier Communications, and the customer satisfaction is terrible at best! Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] has been trying to get service installed since August 31, Ms [redacted] has had several no shows for appointmentsFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 5, and she is now satisfied the service is up and running to her satisfaction as of October 4, Frontier issued a credit for her current bill in the amount of $and also another $for her future billWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he terminated his Frontier service on January 18, and was advised that is final bill would be $ He paid the $and when he received his March invoice it was $ He called and spoke to a Frontier representative who assured it was a billing error and it would be corrected with the next invoice Mr [redacted] advised his April invoice was $and he request credit Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there was a billing error on Mr [redacted] ’s account A Frontier representative applied a credit to his account in the amount of $115.12.Frontier spoke with Mr [redacted] on April 21, to advise and he is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has not heard anything back from Frontier on her final bill that she does not agree with Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions, each time leaving messages with our contact informationWe have also sent a call me letter to her in attempt to have her return a call to FrontierFrontier has also sent an email to her explaining to her that the final bill is for August 13, through September 12, She disconnected on August 24, and was billed for a full month of service before her disconnection dateShe is responsible for the full month of service due to Frontier not prorating on the final billFrontier issued a credit towards the final bill of $Ms [redacted] was over charged for the promotional creditsMs [redacted] has a new balance of $Frontier emailed her to advise her of the balance owed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MS [redacted] has experienced as a result of the above matter
Mrs [redacted] called to have number ported out and the port was initially unsuccessful due to a collection issue Current Balance: $Customer billed $30/Freedom Plan + $35/FIOS 25/Data + $20/Upgrade + $39.99/Equipment + $78.99/Extreme HD TV + $16.99/HD DVR + $2.50/NonPub Listing = $- $34.00/Promos = $+ taxes monthlyPer Frontier records, Mrs [redacted] called on 12/13/advising that she was having phone issuesShe was trying to port [redacted] out to another provider and the service/lne was activeShe was told that another department had been contacted to have the voice connectivity issue resolvedPer Frontier records, there were two repair tickets on the account The first was dated November 11, Per repair ticket # dated November 11, 2016, Mrs [redacted] lost access to voice Her voice service had been disconnected due to payment issuesCustomer called in and cleared issue with collections and billing Per repair ticket # dated November 14, 2016, MrsGuerino demanded dispatch wire all services out At the time of her call, Mrs [redacted] owed a balance of $It was determined that her issue was a programming issue and was resolvedA Frontier agent called and spoke to Mrs [redacted] and she advised that telephone number [redacted] has been successfully ported out to another provider The number was ported out on December 16, She is satisfied and has no other concerns Case closed
Frontier CommunicationsComplaint Number: Customer Name: Danielle Barajas Phone: 9516792965Thank you for referring the complaint of Danielle [redacted] to our office for reviewWe appreciate Danielle [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states she called in on 07/22/to have her services transferred to her new house and was given an install date of 07/31/2017.On 07/31/a technician did not show.Ms [redacted] discovered it was because there was still actives service from the prior residentMs [redacted] called in several times and was always given a different due date that was two weeks out.Ms [redacted] wants her services transferred immediately.Frontier has investigated the above statements and offers the following response:Frontier showed the services had been transferred on 08/09/2017.Frontier called and reviewed case with Ms [redacted] stating a credit of $had already been applied to the account, leaving a $balance.Frontier apologized for the inconveniences Ms [redacted] went throughWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Dawn H [redacted] Department: Customer RelationsTelephone Number: [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that the internet service continued to drop when Frontier took over and each time he called in he was advised that Frontier was working on improving the networkMr [redacted] needs the internet service as he works from home and could not wait for Frontier to fix the issues so he disconnected the serviceMr [redacted] is now being billed and wants credit for the time his internet did not work Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that Frontier issued a credit for the early termination fee in the amount of $200.00.Frontier contacted Mr [redacted] to advise that a credit was issued however no credit for the internet service would be adjusted as there are no trouble tickets that were createdWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Per Frontier records, Ms [redacted] is billing the correct rate Frontier has checked to see if any other offers were available to bring her price down and unfortunately, there aren't any at this time Ms [redacted] has also filed a complaint with our Legal Department of which will handle any further questions or concernsWe were unsuccessful with reaching Ms [redacted] to discuss our findings/resolution A representative from our Legal Department has been in contact with Ms [redacted] and will speak with her going forward.Thank you Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has not worked since August 8, 2017, and that when a repair technician was supposed to have come out to fix her internet service, no one showed up Ms [redacted] advises that Frontier needs to repair her internet service and issue a credit to her accountFrontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to repair Ms***’s internet service on September 2, Frontier also advises that a credit in the amount of $was issued to the customer’s account for the days in which she did not have working internet service, from August 9, to September 2, Frontier left messages for Ms [redacted] on September 5, 2017, advising her of the dollar amount of the credit that was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on October 13, an order was initiated to disconnect the account.The November 10, statement reflected a credit balance of $54.09.Frontier equipment charges totaling $posted to the January 10, statementCredit was issued for the equipmentPlease allow 1-bill cycles for credit to postOnce the credit posts a credit balance in the amount of $should generate to the accountOn January 29th and February 01st, I left messages for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] discontinued phone service with Frontier and has an internet only service.Frontier also reflect phone usage all days except October and 10, 2016Frontier reflects Ms [redacted] as having working internet since October 13, with active use.Frontier does have a current repair ticket in the system for Ms [redacted] ’s areaThis repair ticket is still active and will stay active to ensure all concerns have been resolvedFrontier finds no additional credits are due to Ms [redacted] A total credit of $has already been received on Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier owes her $for an overchargeFrontier has investigated the above statements and offers the following response: Frontier advises we have reviewed Ms [redacted] ’s accountAs previously advised her account is billing correctly therefore no credit is dueFrontier has been unable to reach Ms [redacted] Ms [redacted] has our direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experience as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier’s refund policy is to issue a refund days from the date of service disconnection or termination.Frontier has determined that a refund was due to an overpayment for charges to Ms [redacted] ’s account billed in error Frontier has requested an expedite to the refund process.Frontier spoke to Ms [redacted] on April 16, to advise of the above information and provided direct contact informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that in March of 2016, Frontier offered him a promotional monthly price of $for Frontier Internet and television serviceMr [redacted] states that when he received his April Frontier statement, the correct promotion was not reflecting on the billing statement.Frontier has investigated the above statements and offers the following response:On May 18th 2016, Frontier advised Mr [redacted] that there was an error on his April Frontier statement and that the promotion was not applied correctlyFrontier advises the promotion was re-added correctly Frontier also confirmed with Mr [redacted] his monthly promotional price for his Frontier Internet and television service would cost $per month plus tax for one year (months) as he was previously advised Frontier does apologize for this oversight Mr [redacted] is content with this resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution hasn't been completed because they haven't replied to my email that is to email me on hereafter what is the monthly bill going to beAlso only Jeannie told me she was mailing me a gift card of 50.00for keeping my phone for at least three monthsthat I never received and later a ssupervisor told me she was adjustingmy bill to a lower rate and iincluding she was going to send me an amazon gift card for the hasselHassel I went through but after I read the email on it that it means I sign for a two year contact that I requrequested to transfervmytransfer my phone to the house that I havebe lifeline on that there I will keep the two year contractPlease reply
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he did has had repetitive billing mistakes by Frontier and spotty and inconsistent service for five monthsFrontier has investigated the above statements and offers the following response: Frontier advises that credit for Mr***’s service issues has been issued and is reflected on Mr***’s billing statements, Mr [redacted] did request to disconnect all services on September 28, 2016, however do to an incorrect service order issue the internet was not disconnected and continued to billThe account was disconnected on November 3, 2016, and credit for services billed after September 28, 2016, will be reflected on the November 27, 2016, billing statement.Frontier has set a follow up to review the November 27, 2016, billing statement and will issue an adjustment to bring the account to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Allen [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Customer contacted customer service inquiring about new service and was informed that the 50/FiOS internet speed would be the same price as the customer’s existing speed of 25/25.Frontier has investigated the above statements and offers the following response:Account research failed to locate an account for [redacted] However an account for [redacted] was located but listed no authorized parties to make changes or discuss billingThe account for [redacted] was an existing internet account with a speed of 25/that is not available to new customersThe promotion for the internet speed 50/was available to New Frontier customers with a two year term agreementCustomer’s account did not qualify for the new customer promotional pricingCustomer’s account was not under a term agreementThe account has been changed back to 25/internet speed with the discounts that the customer was receiving prior to the upgradeCustomer can upgrade to the 50/speed for a $increase in the monthly priceAn adjustment for $was added to the account on 8/3/and other prorated adjustments were added and appear on the billing statement dated 8/16/16.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her channels were not working properlyMs [redacted] advises she was paying Verizon around $a month for services, She was told she could get a better plan for about $a monthIt would have new equipment and better speedWhen she called she was told the equipment would be $moreMs [redacted] advises please adjust the bill for when television was not working Frontier has investigated the above statements and offers the following response: Frontier advises On November 4, Ms [redacted] decided not to go through with updating to the new TV Equipment and servicesFrontier advises the account has received adjustments for the channels missingFrontier has spoken with Ms [redacted] and reviewed the last bill and advised there will be a Follon next bill Due in December to make sure charges are correctFrontier also confirmed the channels are now workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his bill has been inconsistent and he had a great deal of difficulty getting a working router for his service as two replacements that were mailed did not workMr [redacted] also stated he got phone service and did not order phone service with his dataFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] ’s installation order did include phone and internetHe was issued credit for charges related to the phone service and the phone service was disconnectedHe currently has only internet serviceMr [redacted] was also credited for all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to rejection of your findings from Frontier, they are lying! I called in six different times about the frequent disconnects with me DSL! I also sent three emails to internet support, with no reply! When I called in to disconnect the person that I talked to could see all the calls that I had made, and the fact that on 08/30/that the technician NEVER came to my house, even when there was an appointment madeI paid for service for three months and that service was horrible at best! Someone at Frontier is lying! Yes I did accept the Visa card when I had the service installed, and used it, but Frontier never provided service that worked correctlyFrontier NEVER had a technician come to my home to repair their serviceAlso I never received any type or kind of credit for my interrupted serviceEnd the end, I was paying Frontier for service that NEVER worked correctly! This is why I feel that the monies for the Visa card should be waived! My bill was $a month for something that didn't work! Also I have read the Revdex.com web page on Frontier Communications, and the customer satisfaction is terrible at best! Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] has been trying to get service installed since August 31, Ms [redacted] has had several no shows for appointmentsFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 5, and she is now satisfied the service is up and running to her satisfaction as of October 4, Frontier issued a credit for her current bill in the amount of $and also another $for her future billWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he terminated his Frontier service on January 18, and was advised that is final bill would be $ He paid the $and when he received his March invoice it was $ He called and spoke to a Frontier representative who assured it was a billing error and it would be corrected with the next invoice Mr [redacted] advised his April invoice was $and he request credit Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there was a billing error on Mr [redacted] ’s account A Frontier representative applied a credit to his account in the amount of $115.12.Frontier spoke with Mr [redacted] on April 21, to advise and he is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has not heard anything back from Frontier on her final bill that she does not agree with Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms [redacted] on several occasions, each time leaving messages with our contact informationWe have also sent a call me letter to her in attempt to have her return a call to FrontierFrontier has also sent an email to her explaining to her that the final bill is for August 13, through September 12, She disconnected on August 24, and was billed for a full month of service before her disconnection dateShe is responsible for the full month of service due to Frontier not prorating on the final billFrontier issued a credit towards the final bill of $Ms [redacted] was over charged for the promotional creditsMs [redacted] has a new balance of $Frontier emailed her to advise her of the balance owed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MS [redacted] has experienced as a result of the above matter
Mrs [redacted] called to have number ported out and the port was initially unsuccessful due to a collection issue Current Balance: $Customer billed $30/Freedom Plan + $35/FIOS 25/Data + $20/Upgrade + $39.99/Equipment + $78.99/Extreme HD TV + $16.99/HD DVR + $2.50/NonPub Listing = $- $34.00/Promos = $+ taxes monthlyPer Frontier records, Mrs [redacted] called on 12/13/advising that she was having phone issuesShe was trying to port [redacted] out to another provider and the service/lne was activeShe was told that another department had been contacted to have the voice connectivity issue resolvedPer Frontier records, there were two repair tickets on the account The first was dated November 11, Per repair ticket # dated November 11, 2016, Mrs [redacted] lost access to voice Her voice service had been disconnected due to payment issuesCustomer called in and cleared issue with collections and billing Per repair ticket # dated November 14, 2016, MrsGuerino demanded dispatch wire all services out At the time of her call, Mrs [redacted] owed a balance of $It was determined that her issue was a programming issue and was resolvedA Frontier agent called and spoke to Mrs [redacted] and she advised that telephone number [redacted] has been successfully ported out to another provider The number was ported out on December 16, She is satisfied and has no other concerns Case closed
Frontier CommunicationsComplaint Number: Customer Name: Danielle Barajas Phone: 9516792965Thank you for referring the complaint of Danielle [redacted] to our office for reviewWe appreciate Danielle [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states she called in on 07/22/to have her services transferred to her new house and was given an install date of 07/31/2017.On 07/31/a technician did not show.Ms [redacted] discovered it was because there was still actives service from the prior residentMs [redacted] called in several times and was always given a different due date that was two weeks out.Ms [redacted] wants her services transferred immediately.Frontier has investigated the above statements and offers the following response:Frontier showed the services had been transferred on 08/09/2017.Frontier called and reviewed case with Ms [redacted] stating a credit of $had already been applied to the account, leaving a $balance.Frontier apologized for the inconveniences Ms [redacted] went throughWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Dawn H [redacted] Department: Customer RelationsTelephone Number: [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that the internet service continued to drop when Frontier took over and each time he called in he was advised that Frontier was working on improving the networkMr [redacted] needs the internet service as he works from home and could not wait for Frontier to fix the issues so he disconnected the serviceMr [redacted] is now being billed and wants credit for the time his internet did not work Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that Frontier issued a credit for the early termination fee in the amount of $200.00.Frontier contacted Mr [redacted] to advise that a credit was issued however no credit for the internet service would be adjusted as there are no trouble tickets that were createdWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Per Frontier records, Ms [redacted] is billing the correct rate Frontier has checked to see if any other offers were available to bring her price down and unfortunately, there aren't any at this time Ms [redacted] has also filed a complaint with our Legal Department of which will handle any further questions or concernsWe were unsuccessful with reaching Ms [redacted] to discuss our findings/resolution A representative from our Legal Department has been in contact with Ms [redacted] and will speak with her going forward.Thank you Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has not worked since August 8, 2017, and that when a repair technician was supposed to have come out to fix her internet service, no one showed up Ms [redacted] advises that Frontier needs to repair her internet service and issue a credit to her accountFrontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to repair Ms***’s internet service on September 2, Frontier also advises that a credit in the amount of $was issued to the customer’s account for the days in which she did not have working internet service, from August 9, to September 2, Frontier left messages for Ms [redacted] on September 5, 2017, advising her of the dollar amount of the credit that was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on October 13, an order was initiated to disconnect the account.The November 10, statement reflected a credit balance of $54.09.Frontier equipment charges totaling $posted to the January 10, statementCredit was issued for the equipmentPlease allow 1-bill cycles for credit to postOnce the credit posts a credit balance in the amount of $should generate to the accountOn January 29th and February 01st, I left messages for Mr [redacted] and provided my contact number should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] discontinued phone service with Frontier and has an internet only service.Frontier also reflect phone usage all days except October and 10, 2016Frontier reflects Ms [redacted] as having working internet since October 13, with active use.Frontier does have a current repair ticket in the system for Ms [redacted] ’s areaThis repair ticket is still active and will stay active to ensure all concerns have been resolvedFrontier finds no additional credits are due to Ms [redacted] A total credit of $has already been received on Ms [redacted] ’s account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier owes her $for an overchargeFrontier has investigated the above statements and offers the following response: Frontier advises we have reviewed Ms [redacted] ’s accountAs previously advised her account is billing correctly therefore no credit is dueFrontier has been unable to reach Ms [redacted] Ms [redacted] has our direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experience as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier’s refund policy is to issue a refund days from the date of service disconnection or termination.Frontier has determined that a refund was due to an overpayment for charges to Ms [redacted] ’s account billed in error Frontier has requested an expedite to the refund process.Frontier spoke to Ms [redacted] on April 16, to advise of the above information and provided direct contact informationWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that in March of 2016, Frontier offered him a promotional monthly price of $for Frontier Internet and television serviceMr [redacted] states that when he received his April Frontier statement, the correct promotion was not reflecting on the billing statement.Frontier has investigated the above statements and offers the following response:On May 18th 2016, Frontier advised Mr [redacted] that there was an error on his April Frontier statement and that the promotion was not applied correctlyFrontier advises the promotion was re-added correctly Frontier also confirmed with Mr [redacted] his monthly promotional price for his Frontier Internet and television service would cost $per month plus tax for one year (months) as he was previously advised Frontier does apologize for this oversight Mr [redacted] is content with this resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution hasn't been completed because they haven't replied to my email that is to email me on hereafter what is the monthly bill going to beAlso only Jeannie told me she was mailing me a gift card of 50.00for keeping my phone for at least three monthsthat I never received and later a ssupervisor told me she was adjustingmy bill to a lower rate and iincluding she was going to send me an amazon gift card for the hasselHassel I went through but after I read the email on it that it means I sign for a two year contact that I requrequested to transfervmytransfer my phone to the house that I havebe lifeline on that there I will keep the two year contractPlease reply