Revdex.com: The response was incorrect inasmuch as it indicates that I was unaware of a prior balance Rather, my complaint noted that the prior balance carried over from Verizon to Frontier was erroneous and exceedingly high Frontier did respond promptly to my complaint and eventually became very helpful in resolving this longstanding issue once it reached the appropriate level of internal escalation Notwithstanding this mischaracterization, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has sent a new code for the Amazon gift card to [redacted] .com on December 30, 2016.This email will have two codes, one for the Amazon Prime Subscription and one for the Gift Card.Frontier request that Ms [redacted] check her email and junk folder for the new code gift card code We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are pictures proving I do not get the internet speed stated by FrontierThe pictures are taken on different times during the dayFrontier was also not here on the day they listed or in the areaThis answer is unacceptableRegards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is not receiving the promotional price that was quoted to her by Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was offered a promotion that is not available.Frontier spoke with Ms [redacted] on May 11, and reviewed the available promotions that she qualifies forMs [redacted] decided to change her plan to one of the promotions offered for the services that she would like to haveFrontier placed an order to make the changes to Ms***’s account on May 24, Frontier advises that adjustments in the amount of $have been applied to Ms***’s account to correct the promotional rates for her April, May, and June statementsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was expecting service to be installed by February 14, and Frontier never came He was then given an appointment of February 16, and the same thing occurred Mr [redacted] wants his service installed Frontier has investigated the above statements and offers the following response: Mr [redacted] had his telephone and Internet installed on February 21, 2017.A Frontier Representative spoke with Mr [redacted] on February 23, and everything was working well.Frontier has issued a $credit to Mr [redacted] ’s account for the missed commitments We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Customers price of internet has doubled since frontier took over the account Frontier has investigated the above statements and offers the following response: Customers promotions were set to end on April 2nd, per the Verizon agreement, coincidentally that was just days after frontier took over the account.Customer has been put on frontier promotions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy complaint remains open and I request Frontier Communications to credit the bogus and unsubstantiated $early disconnect fee or provide me written proof that I accepted those terms on May 23, as outlined in their response to this complaintIn addition I would like for Frontier to itemize exactly what those "courtesy credits" that were referred to in there response actually were Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did have a conversation on 12-3-and they validated again that the credit due to me is valid We are off by a few dollars, but that is no big deal I was told that the credit should be processed this past week I reviewed my account this morning and they have not issued the credit Regards, [redacted] ***- [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] upgraded her Digital Phone Essentials phone plan with Minutes of long distance calling to Digital Phone Unlimited with unlimited nationwide calling on October 24, The agreement included a year term from October 24, to October 23, with a $ETF for ending service before the end of the term Frontier’s records show that Ms [redacted] requested the plan to prevent billing for individual calls because she is located in an area with a limited local calling areaFrontier advises that the term dates were printed on every billing statement beginning with the November 7, statement Account billing statements also advised that a term fee would apply if the service was cancelled prior to the end of the term.Frontier finds that Ms [redacted] ported out her number [redacted] with an effective date of December 8, The December 7, statement printed before the account was disconnected Ms [redacted] will receive a statement on January 7, including credit from the December 8, disconnection to the end of the billing cycle and the $ETF.Frontier sustains the $ET as valid.Frontier spoke with Ms [redacted] on December 14, to provide the above information
Thank you for referring the complaint of Ms [redacted] M [redacted] to our office for reviewWe appreciate Ms [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] M [redacted] advises that she was billed for a full month of service even though she wanted to end her service earlier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] M [redacted] on September 20, Frontier advises that Ms [redacted] M [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her bill cycleMs [redacted] M [redacted] can always stop the disconnection if she changes her mind We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] M [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhy I had to go to these lengths to get my money back is still a concern to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he made a payment to Frontier, only half of his balance was taken out, and a late fee was charged to his account Mr [redacted] advises that Frontier needs to credit the $late feeFrontier has investigated the above statements and offers the following response: Frontier advises that as a courtesy, the $late fee has been credited to the customer’s account, and it will show up on his February statement.Frontier spoke with Mr [redacted] on January 23, and advised him of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business is just responding to my cancellation request which was already resolved through their customer serviceMy Revdex.com complaint is in regards to their fraudulent practice of giving a guaranteed rate for 3yrs and then not honoring itI spent months fighting the price increase they gave due to a contract problem on their endI am asking to be refunded the amount I had to pay over the price I signed up for between the time it increased and the time I finally gave up on youI already took the $credit into my calculation for the amount I want refundedI also do not want to be charged any kind of fee for the remaining balance on my account as I was told I do not have to pay for the remaining days, only to pay for the days before I cancelled even though you already billed Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Research shows service order [redacted] completed October 24, porting service to another provider Records show on closing statement date 10/25/Mr [redacted] was billed $for taxes and surcharges.On 11/03/a credit of $was applied to the account bringing the balance to zero.On 11/15/service order [redacted] was issued for return mailers for the return of equipmentA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he was without telephone service for three weeks and Frontier refuses to issue credit for the time he was out of serviceMs [redacted] also advises that he requested to terminate his services; however, Frontier refuses to cancel the serviceFrontier has investigated the above statements and offers the following response:Frontier advises that there are no records of service issues being reported within the last six months until October 8, Frontier advises that a report was made on October 8, for no Internet and service was repaired on October 16, 2017.Frontier advises that an adjustment in the amount of $was applied to Mr [redacted] account for the service issues reportedFrontier advises that a request was made on October 6, to terminate servicesFrontier advises that an order was placed on October 6, and dated for the end of MrLyon’s billing cycleFrontier advises that MrLyon’s services will be terminated on October 31, 2017.Frontier spoke with Mr [redacted] on October 24, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s area was impacted by a cable concern in the middle of December.This cable was replaced improving the internet connection in this area.Frontier further advises that internet services can be impacted by the number of devices used in a residence, the type of equipment being used, and network interferenceCustomer’s speeds can vary over time.Frontier has dispatched a technician to Mr [redacted] ’s residence to ensure that no abnormalities were presentFrontier does not have record of [redacted] being authorized on the account in question and is unable to release specifics regarding products and service at the locationWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states he closed his account on December 15, 2015, as he did not qualify for the Internet service [redacted] states since then, he has continued to receive a bill from Frontier in the amount of $ [redacted] states he does not owe anything to Frontier [redacted] states he would like the credit report updated to reflect he owes nothing to Frontier Frontier has investigated the above statements and offers the following response:On April 7, 2016, Frontier issued a credit of $on [redacted] ’s account On April 7, 2016, Frontier sent the information to the credit bureau Frontier has been advised by the credit bureau, it can take up to days for the credit report to be updated Frontier has made several attempts to contact [redacted] , but [redacted] does not have his voice message set up Frontier sent an email to [redacted] today, May 10, 2016, with all the above information Frontier has sent a letter to [redacted] on May 10, with a direct contact number for [redacted] to call to resolve any concerns he may have with the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish it did not take over ten phone calls and a complaint to the Revdex.com to resolve it, but I'm glad it's over with Regards, [redacted]
Frontier has investigated the above statements and offers the following response:On December 4, 2017, Frontier received a payment in the amount of $bringing this account up-to-date with no past due balances The disconnection activity placed on the account has been removed.On Thursday, December 7, 2017, as a courtesy, Frontier has waived the late payment fees in the amount of $for the months of Aug 2017, Sep 2017, Oct and Nov while this account was under disputeCurrently there is a credit balance in the amount of $-which will be applied to the next billing statement dated December 16, 2017.The representative assigned to this complaint has previously provided Ms [redacted] her contact information should any assistance is needed in the futureWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] • Frontier charged me a $early termination fee after telling me twice, on two separate phone calls that there would be none • Frontier only refunded part of the early termination fee that I was not to be charged to begin with • Frontier has yet to explain to me why a “bundle” would expire at different times anywayIt was all bundled togetherIt is in the title“Bundle.” • Frontier bought me from VerizonI never agreed to do business with Frontier to begin withMy expired bundle was with Verizon • It has been months and Frontier still has my account credit of $(minus the $they still owe me)I was forced to pay a bill that I did not owe after canceling service or “risk a penalty.” According to Frontier, it will be months before I might see my money back
Revdex.com: The response was incorrect inasmuch as it indicates that I was unaware of a prior balance Rather, my complaint noted that the prior balance carried over from Verizon to Frontier was erroneous and exceedingly high Frontier did respond promptly to my complaint and eventually became very helpful in resolving this longstanding issue once it reached the appropriate level of internal escalation Notwithstanding this mischaracterization, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has sent a new code for the Amazon gift card to [redacted] .com on December 30, 2016.This email will have two codes, one for the Amazon Prime Subscription and one for the Gift Card.Frontier request that Ms [redacted] check her email and junk folder for the new code gift card code We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are pictures proving I do not get the internet speed stated by FrontierThe pictures are taken on different times during the dayFrontier was also not here on the day they listed or in the areaThis answer is unacceptableRegards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is not receiving the promotional price that was quoted to her by Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was offered a promotion that is not available.Frontier spoke with Ms [redacted] on May 11, and reviewed the available promotions that she qualifies forMs [redacted] decided to change her plan to one of the promotions offered for the services that she would like to haveFrontier placed an order to make the changes to Ms***’s account on May 24, Frontier advises that adjustments in the amount of $have been applied to Ms***’s account to correct the promotional rates for her April, May, and June statementsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was expecting service to be installed by February 14, and Frontier never came He was then given an appointment of February 16, and the same thing occurred Mr [redacted] wants his service installed Frontier has investigated the above statements and offers the following response: Mr [redacted] had his telephone and Internet installed on February 21, 2017.A Frontier Representative spoke with Mr [redacted] on February 23, and everything was working well.Frontier has issued a $credit to Mr [redacted] ’s account for the missed commitments We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Customers price of internet has doubled since frontier took over the account Frontier has investigated the above statements and offers the following response: Customers promotions were set to end on April 2nd, per the Verizon agreement, coincidentally that was just days after frontier took over the account.Customer has been put on frontier promotions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy complaint remains open and I request Frontier Communications to credit the bogus and unsubstantiated $early disconnect fee or provide me written proof that I accepted those terms on May 23, as outlined in their response to this complaintIn addition I would like for Frontier to itemize exactly what those "courtesy credits" that were referred to in there response actually were Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did have a conversation on 12-3-and they validated again that the credit due to me is valid We are off by a few dollars, but that is no big deal I was told that the credit should be processed this past week I reviewed my account this morning and they have not issued the credit Regards, [redacted] ***- [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] upgraded her Digital Phone Essentials phone plan with Minutes of long distance calling to Digital Phone Unlimited with unlimited nationwide calling on October 24, The agreement included a year term from October 24, to October 23, with a $ETF for ending service before the end of the term Frontier’s records show that Ms [redacted] requested the plan to prevent billing for individual calls because she is located in an area with a limited local calling areaFrontier advises that the term dates were printed on every billing statement beginning with the November 7, statement Account billing statements also advised that a term fee would apply if the service was cancelled prior to the end of the term.Frontier finds that Ms [redacted] ported out her number [redacted] with an effective date of December 8, The December 7, statement printed before the account was disconnected Ms [redacted] will receive a statement on January 7, including credit from the December 8, disconnection to the end of the billing cycle and the $ETF.Frontier sustains the $ET as valid.Frontier spoke with Ms [redacted] on December 14, to provide the above information
Thank you for referring the complaint of Ms [redacted] M [redacted] to our office for reviewWe appreciate Ms [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] M [redacted] advises that she was billed for a full month of service even though she wanted to end her service earlier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] M [redacted] on September 20, Frontier advises that Ms [redacted] M [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her bill cycleMs [redacted] M [redacted] can always stop the disconnection if she changes her mind We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] M [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhy I had to go to these lengths to get my money back is still a concern to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he made a payment to Frontier, only half of his balance was taken out, and a late fee was charged to his account Mr [redacted] advises that Frontier needs to credit the $late feeFrontier has investigated the above statements and offers the following response: Frontier advises that as a courtesy, the $late fee has been credited to the customer’s account, and it will show up on his February statement.Frontier spoke with Mr [redacted] on January 23, and advised him of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business is just responding to my cancellation request which was already resolved through their customer serviceMy Revdex.com complaint is in regards to their fraudulent practice of giving a guaranteed rate for 3yrs and then not honoring itI spent months fighting the price increase they gave due to a contract problem on their endI am asking to be refunded the amount I had to pay over the price I signed up for between the time it increased and the time I finally gave up on youI already took the $credit into my calculation for the amount I want refundedI also do not want to be charged any kind of fee for the remaining balance on my account as I was told I do not have to pay for the remaining days, only to pay for the days before I cancelled even though you already billed Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Research shows service order [redacted] completed October 24, porting service to another provider Records show on closing statement date 10/25/Mr [redacted] was billed $for taxes and surcharges.On 11/03/a credit of $was applied to the account bringing the balance to zero.On 11/15/service order [redacted] was issued for return mailers for the return of equipmentA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he was without telephone service for three weeks and Frontier refuses to issue credit for the time he was out of serviceMs [redacted] also advises that he requested to terminate his services; however, Frontier refuses to cancel the serviceFrontier has investigated the above statements and offers the following response:Frontier advises that there are no records of service issues being reported within the last six months until October 8, Frontier advises that a report was made on October 8, for no Internet and service was repaired on October 16, 2017.Frontier advises that an adjustment in the amount of $was applied to Mr [redacted] account for the service issues reportedFrontier advises that a request was made on October 6, to terminate servicesFrontier advises that an order was placed on October 6, and dated for the end of MrLyon’s billing cycleFrontier advises that MrLyon’s services will be terminated on October 31, 2017.Frontier spoke with Mr [redacted] on October 24, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s area was impacted by a cable concern in the middle of December.This cable was replaced improving the internet connection in this area.Frontier further advises that internet services can be impacted by the number of devices used in a residence, the type of equipment being used, and network interferenceCustomer’s speeds can vary over time.Frontier has dispatched a technician to Mr [redacted] ’s residence to ensure that no abnormalities were presentFrontier does not have record of [redacted] being authorized on the account in question and is unable to release specifics regarding products and service at the locationWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states he closed his account on December 15, 2015, as he did not qualify for the Internet service [redacted] states since then, he has continued to receive a bill from Frontier in the amount of $ [redacted] states he does not owe anything to Frontier [redacted] states he would like the credit report updated to reflect he owes nothing to Frontier Frontier has investigated the above statements and offers the following response:On April 7, 2016, Frontier issued a credit of $on [redacted] ’s account On April 7, 2016, Frontier sent the information to the credit bureau Frontier has been advised by the credit bureau, it can take up to days for the credit report to be updated Frontier has made several attempts to contact [redacted] , but [redacted] does not have his voice message set up Frontier sent an email to [redacted] today, May 10, 2016, with all the above information Frontier has sent a letter to [redacted] on May 10, with a direct contact number for [redacted] to call to resolve any concerns he may have with the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish it did not take over ten phone calls and a complaint to the Revdex.com to resolve it, but I'm glad it's over with Regards, [redacted]
Frontier has investigated the above statements and offers the following response:On December 4, 2017, Frontier received a payment in the amount of $bringing this account up-to-date with no past due balances The disconnection activity placed on the account has been removed.On Thursday, December 7, 2017, as a courtesy, Frontier has waived the late payment fees in the amount of $for the months of Aug 2017, Sep 2017, Oct and Nov while this account was under disputeCurrently there is a credit balance in the amount of $-which will be applied to the next billing statement dated December 16, 2017.The representative assigned to this complaint has previously provided Ms [redacted] her contact information should any assistance is needed in the futureWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] • Frontier charged me a $early termination fee after telling me twice, on two separate phone calls that there would be none • Frontier only refunded part of the early termination fee that I was not to be charged to begin with • Frontier has yet to explain to me why a “bundle” would expire at different times anywayIt was all bundled togetherIt is in the title“Bundle.” • Frontier bought me from VerizonI never agreed to do business with Frontier to begin withMy expired bundle was with Verizon • It has been months and Frontier still has my account credit of $(minus the $they still owe me)I was forced to pay a bill that I did not owe after canceling service or “risk a penalty.” According to Frontier, it will be months before I might see my money back