Frontier CommunicationsThank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] disagrees with Frontier’s resolution and credits received are not sufficient.He has received credit but is still owed monies from October 2017.He has a new address where his service is currently.Frontier has investigated the above statements and offers the following response:Frontier advises we have reviewed Mr [redacted] ’s account concerns and his charges for accuracy and determined he was not qualified for the respective promotionMr [redacted] has made payments and prior credits were applied as an effort to resolve his billing complaints.No further credits are due.Mr [redacted] is advised to contact our Billing department for any address changes or updatesOur contact number of 1/###-###-#### as listed on all billing statements.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish it did not take over ten phone calls and a complaint to the Revdex.com to resolve it, but I'm glad it's over with Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states he closed his account on December 15, 2015, as he did not qualify for the Internet service [redacted] states since then, he has continued to receive a bill from Frontier in the amount of $ [redacted] states he does not owe anything to Frontier [redacted] states he would like the credit report updated to reflect he owes nothing to Frontier Frontier has investigated the above statements and offers the following response:On April 7, 2016, Frontier issued a credit of $on [redacted] ’s account On April 7, 2016, Frontier sent the information to the credit bureau Frontier has been advised by the credit bureau, it can take up to days for the credit report to be updated Frontier has made several attempts to contact [redacted] , but [redacted] does not have his voice message set up Frontier sent an email to [redacted] today, May 10, 2016, with all the above information Frontier has sent a letter to [redacted] on May 10, with a direct contact number for [redacted] to call to resolve any concerns he may have with the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier advises that the correct base price for the package that Mr [redacted] subscribes to is $before equipment fees, premium movie channels, taxes and surcharges through February Frontier advises due to an isolated error Mr [redacted] was advised incorrectly of the monthly charges and Frontier has taken appropriate internal measures regarding this errorFrontier credited Mr***’s September billing statement.Frontier attempted to reach Mr [redacted] to advise of the above however was unsuccessfulFrontier did leave a message with direct contact information We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with Katie in regards to this matter, I was told I should call a new number ###-###-#### for any future issues with the phone linesI am not sure why this number is not given to the other customers that I am sure are having issues as wellWhen I was speaking with Katie I had told her the main phone line had static still, she then gave me ticket # [redacted] with the service dated for 4/No big surprise to me when no one calls to check in or to fix the phoneNow on 4/I see the Revdex.com response and the date is some how changed to 4/with absolutely no notice, keeping us in the dark once againI don't see how this is ok, this is poor business and quite frankly if they cant honor the contract with reliable service and prompt repair service why are they in business? This is a scam Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s area was impacted by a cable concern in the middle of December.This cable was replaced improving the internet connection in this area.Frontier further advises that internet services can be impacted by the number of devices used in a residence, the type of equipment being used, and network interferenceCustomer’s speeds can vary over time.Frontier has dispatched a technician to Mr [redacted] ’s residence to ensure that no abnormalities were presentFrontier does not have record of [redacted] being authorized on the account in question and is unable to release specifics regarding products and service at the locationWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Research shows service order [redacted] completed October 24, porting service to another provider Records show on closing statement date 10/25/Mr [redacted] was billed $for taxes and surcharges.On 11/03/a credit of $was applied to the account bringing the balance to zero.On 11/15/service order [redacted] was issued for return mailers for the return of equipmentA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
This Account is currently inactive with a Disconnect Date of 11/18/ Mr*** is questioning the return of his $deposit made back on 10/24/ Per Frontier Communications' refund team, the form has been submitted and it should only take about 7-business days for the reversal to finalize A Frontier agent tried to reach Mr [redacted] to advise and he was unavailable A message was left advising of the refund and length of time it takes for the refund to reach him Mr [redacted] should expect to receive his refund within the next 15-Business daysCase Closed
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] location had a temporary line run to the location to allow for working serviceThe line is unable to be buried until spring due to ground conditions during the winter months.A technician verified working service to the outside on the home on December 1, and was unable to gain access to the residenceMr [redacted] received a credit of $on December 19, 2016.As a courtesy, Frontier arranged for Ms [redacted] ’ service to be restored December 22, from a non-pay disconnectionThis allowed Frontier to investigate any service concerns.The technician verified at the residence with Mr [redacted] on December 31, 2016, that all services were working with no issues.Mr [redacted] will be required to make a payment on his account in order to keep his services activeFrontier finds that no additional, credit are due We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has called and left voicemail messages for Ms [redacted] to contact the representative handling this complaint.Frontier’s billing policy states that TV and Internet services are billed in advance for the following month Termination of TV and/or Internet will be effective on the last day of the billing cycleThe service(s) will remain available to Ms [redacted] through the end of the period for which she has been billed in advance.Frontier does not prorate or issues refunds for services previously billedWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response:On December 4, 2017, Frontier received a payment in the amount of $bringing this account up-to-date with no past due balances The disconnection activity placed on the account has been removed.On Thursday, December 7, 2017, as a courtesy, Frontier has waived the late payment fees in the amount of $for the months of Aug 2017, Sep 2017, Oct and Nov while this account was under disputeCurrently there is a credit balance in the amount of $-which will be applied to the next billing statement dated December 16, 2017.The representative assigned to this complaint has previously provided Ms [redacted] her contact information should any assistance is needed in the futureWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
[redacted] Thank you for referring this case of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionOur records indicate Ms [redacted] currently subscribes to our Triple Play Bundle with Fiber Digital Voice, Ultimate HD TV and 150Mbps/150Mbps Internet priced at $a monthIn addition, pays $for additional services, equipment, taxes and surchargesVerizon does offer a new Triple Play Bundle that includes speeds at 300Mbps/300Mbps at $excluding additional services, equipment, taxes and surcharges Communication has been sent to all Verizon customers announcing a transaction that will result in Frontier Communications Corp becoming the service provider for Verizon local and long distance customersThis transaction has been approved by the Federal Communications Commission and has been approved by the required state telecommunications regulatory agenciesUpon completion of the proposed transaction, Frontier will offer local, toll, and long distance services under the same rates, terms and conditions offered by Verizon prior to the closingInformation regarding current rates, terms and conditions is reflected in your billing statement, as well as in relevant Verizon tariffs and product guides posted on [redacted] If, in the future, there are any changes to the rates, terms, or conditions of your service, Frontier will notify you by mail or in your billFrontier values your continued business and will gladly respond to any questions you may have about your service after the closingWe have made several unsuccessful attempts to reach customerWe apologize for any inconvenience this may have causedWe trust this information will assist you in closing this caseSincerely, Kevin SW Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did have a conversation on 12-3-and they validated again that the credit due to me is valid We are off by a few dollars, but that is no big deal I was told that the credit should be processed this past week I reviewed my account this morning and they have not issued the credit Regards, [redacted] ***- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are pictures proving I do not get the internet speed stated by FrontierThe pictures are taken on different times during the dayFrontier was also not here on the day they listed or in the areaThis answer is unacceptableRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business is just responding to my cancellation request which was already resolved through their customer serviceMy Revdex.com complaint is in regards to their fraudulent practice of giving a guaranteed rate for 3yrs and then not honoring itI spent months fighting the price increase they gave due to a contract problem on their endI am asking to be refunded the amount I had to pay over the price I signed up for between the time it increased and the time I finally gave up on youI already took the $credit into my calculation for the amount I want refundedI also do not want to be charged any kind of fee for the remaining balance on my account as I was told I do not have to pay for the remaining days, only to pay for the days before I cancelled even though you already billed Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that per the AG settlement in WVMr [redacted] has not been reduced to the $internet service charge for Broadband Max services that he is being billed for at the rate of $and max speed of mbps when tested with Frontier Technical supportMr [redacted] would like to have rates reduced to meet the AG settlement in local area as he feels he is qualified for reductionFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and service area that is affected and on the AG List for broadband reduction qualificationsMr [redacted] is in the area code of that is affectedHowever, Frontier did not find that his account qualified per the AG List provided for customers that qualify for reduction of Broadband rates due to provisioning issues.Frontier reviewed service provisioned allotment that allows the customer to have up to mbps for service level speedsFrontier cannot confirm with customer at this time to see if any additional steps can be taken to resolve speed issues due to no response from customerFrontier attempted to reach Mr [redacted] three different days via phone and/ or email without a responseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Chelsie S [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The rep that I talked to made things sound like I didn't understand the contractIf they would pull the audio I was told three year price guarantee and I could bundle my Dish and Frontier to get the discount I wantedIt's not my fault they told me to tell the Frontier installer and he told me to call customer serviceI am a new customer to bothThe Frontier rep that I talked to basically just said they wouldn't honor anything that their customer service rep's told me and any other issues with promos they don't honorThis deal is still advertised on the Frontier page Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he was without telephone service for three weeks and Frontier refuses to issue credit for the time he was out of serviceMs [redacted] also advises that he requested to terminate his services; however, Frontier refuses to cancel the serviceFrontier has investigated the above statements and offers the following response:Frontier advises that there are no records of service issues being reported within the last six months until October 8, Frontier advises that a report was made on October 8, for no Internet and service was repaired on October 16, 2017.Frontier advises that an adjustment in the amount of $was applied to Mr [redacted] account for the service issues reportedFrontier advises that a request was made on October 6, to terminate servicesFrontier advises that an order was placed on October 6, and dated for the end of MrLyon’s billing cycleFrontier advises that MrLyon’s services will be terminated on October 31, 2017.Frontier spoke with Mr [redacted] on October 24, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he made a payment to Frontier, only half of his balance was taken out, and a late fee was charged to his account Mr [redacted] advises that Frontier needs to credit the $late feeFrontier has investigated the above statements and offers the following response: Frontier advises that as a courtesy, the $late fee has been credited to the customer’s account, and it will show up on his February statement.Frontier spoke with Mr [redacted] on January 23, and advised him of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advised that she was moved to everyday low pricing with Frontier Communications and was advised that her monthly recurring charges will be $plus taxes and surchargesThe August and September statements didn’t reflect the quote she was promisedFrontier has investigated the above statements and offers the following response: An order has been placed on [redacted] ’s account to add the everyday low pricing promotions, the order number is [redacted] ’s everyday low pricing will include Frontier Regional calling plan, high speed internet, inside wire maintenance and non-published listing for $plus taxes and surcharges.Manual adjustments have been made to [redacted] ’s account on September 20, for $of the bundle discounts that was not received on the August and the September statementAlso the late fee of $that was on the September statement has been applied to [redacted] ’s account on September 20, 2016.Frontier Communications representative will follow up with customer on October 7, to ensure the pricing and promotions are reflecting on the October statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] disagrees with Frontier’s resolution and credits received are not sufficient.He has received credit but is still owed monies from October 2017.He has a new address where his service is currently.Frontier has investigated the above statements and offers the following response:Frontier advises we have reviewed Mr [redacted] ’s account concerns and his charges for accuracy and determined he was not qualified for the respective promotionMr [redacted] has made payments and prior credits were applied as an effort to resolve his billing complaints.No further credits are due.Mr [redacted] is advised to contact our Billing department for any address changes or updatesOur contact number of 1/###-###-#### as listed on all billing statements.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish it did not take over ten phone calls and a complaint to the Revdex.com to resolve it, but I'm glad it's over with Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states he closed his account on December 15, 2015, as he did not qualify for the Internet service [redacted] states since then, he has continued to receive a bill from Frontier in the amount of $ [redacted] states he does not owe anything to Frontier [redacted] states he would like the credit report updated to reflect he owes nothing to Frontier Frontier has investigated the above statements and offers the following response:On April 7, 2016, Frontier issued a credit of $on [redacted] ’s account On April 7, 2016, Frontier sent the information to the credit bureau Frontier has been advised by the credit bureau, it can take up to days for the credit report to be updated Frontier has made several attempts to contact [redacted] , but [redacted] does not have his voice message set up Frontier sent an email to [redacted] today, May 10, 2016, with all the above information Frontier has sent a letter to [redacted] on May 10, with a direct contact number for [redacted] to call to resolve any concerns he may have with the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier advises that the correct base price for the package that Mr [redacted] subscribes to is $before equipment fees, premium movie channels, taxes and surcharges through February Frontier advises due to an isolated error Mr [redacted] was advised incorrectly of the monthly charges and Frontier has taken appropriate internal measures regarding this errorFrontier credited Mr***’s September billing statement.Frontier attempted to reach Mr [redacted] to advise of the above however was unsuccessfulFrontier did leave a message with direct contact information We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with Katie in regards to this matter, I was told I should call a new number ###-###-#### for any future issues with the phone linesI am not sure why this number is not given to the other customers that I am sure are having issues as wellWhen I was speaking with Katie I had told her the main phone line had static still, she then gave me ticket # [redacted] with the service dated for 4/No big surprise to me when no one calls to check in or to fix the phoneNow on 4/I see the Revdex.com response and the date is some how changed to 4/with absolutely no notice, keeping us in the dark once againI don't see how this is ok, this is poor business and quite frankly if they cant honor the contract with reliable service and prompt repair service why are they in business? This is a scam Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s area was impacted by a cable concern in the middle of December.This cable was replaced improving the internet connection in this area.Frontier further advises that internet services can be impacted by the number of devices used in a residence, the type of equipment being used, and network interferenceCustomer’s speeds can vary over time.Frontier has dispatched a technician to Mr [redacted] ’s residence to ensure that no abnormalities were presentFrontier does not have record of [redacted] being authorized on the account in question and is unable to release specifics regarding products and service at the locationWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Research shows service order [redacted] completed October 24, porting service to another provider Records show on closing statement date 10/25/Mr [redacted] was billed $for taxes and surcharges.On 11/03/a credit of $was applied to the account bringing the balance to zero.On 11/15/service order [redacted] was issued for return mailers for the return of equipmentA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
This Account is currently inactive with a Disconnect Date of 11/18/ Mr*** is questioning the return of his $deposit made back on 10/24/ Per Frontier Communications' refund team, the form has been submitted and it should only take about 7-business days for the reversal to finalize A Frontier agent tried to reach Mr [redacted] to advise and he was unavailable A message was left advising of the refund and length of time it takes for the refund to reach him Mr [redacted] should expect to receive his refund within the next 15-Business daysCase Closed
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] location had a temporary line run to the location to allow for working serviceThe line is unable to be buried until spring due to ground conditions during the winter months.A technician verified working service to the outside on the home on December 1, and was unable to gain access to the residenceMr [redacted] received a credit of $on December 19, 2016.As a courtesy, Frontier arranged for Ms [redacted] ’ service to be restored December 22, from a non-pay disconnectionThis allowed Frontier to investigate any service concerns.The technician verified at the residence with Mr [redacted] on December 31, 2016, that all services were working with no issues.Mr [redacted] will be required to make a payment on his account in order to keep his services activeFrontier finds that no additional, credit are due We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has called and left voicemail messages for Ms [redacted] to contact the representative handling this complaint.Frontier’s billing policy states that TV and Internet services are billed in advance for the following month Termination of TV and/or Internet will be effective on the last day of the billing cycleThe service(s) will remain available to Ms [redacted] through the end of the period for which she has been billed in advance.Frontier does not prorate or issues refunds for services previously billedWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response:On December 4, 2017, Frontier received a payment in the amount of $bringing this account up-to-date with no past due balances The disconnection activity placed on the account has been removed.On Thursday, December 7, 2017, as a courtesy, Frontier has waived the late payment fees in the amount of $for the months of Aug 2017, Sep 2017, Oct and Nov while this account was under disputeCurrently there is a credit balance in the amount of $-which will be applied to the next billing statement dated December 16, 2017.The representative assigned to this complaint has previously provided Ms [redacted] her contact information should any assistance is needed in the futureWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
[redacted] Thank you for referring this case of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionOur records indicate Ms [redacted] currently subscribes to our Triple Play Bundle with Fiber Digital Voice, Ultimate HD TV and 150Mbps/150Mbps Internet priced at $a monthIn addition, pays $for additional services, equipment, taxes and surchargesVerizon does offer a new Triple Play Bundle that includes speeds at 300Mbps/300Mbps at $excluding additional services, equipment, taxes and surcharges Communication has been sent to all Verizon customers announcing a transaction that will result in Frontier Communications Corp becoming the service provider for Verizon local and long distance customersThis transaction has been approved by the Federal Communications Commission and has been approved by the required state telecommunications regulatory agenciesUpon completion of the proposed transaction, Frontier will offer local, toll, and long distance services under the same rates, terms and conditions offered by Verizon prior to the closingInformation regarding current rates, terms and conditions is reflected in your billing statement, as well as in relevant Verizon tariffs and product guides posted on [redacted] If, in the future, there are any changes to the rates, terms, or conditions of your service, Frontier will notify you by mail or in your billFrontier values your continued business and will gladly respond to any questions you may have about your service after the closingWe have made several unsuccessful attempts to reach customerWe apologize for any inconvenience this may have causedWe trust this information will assist you in closing this caseSincerely, Kevin SW Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did have a conversation on 12-3-and they validated again that the credit due to me is valid We are off by a few dollars, but that is no big deal I was told that the credit should be processed this past week I reviewed my account this morning and they have not issued the credit Regards, [redacted] ***- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached are pictures proving I do not get the internet speed stated by FrontierThe pictures are taken on different times during the dayFrontier was also not here on the day they listed or in the areaThis answer is unacceptableRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business is just responding to my cancellation request which was already resolved through their customer serviceMy Revdex.com complaint is in regards to their fraudulent practice of giving a guaranteed rate for 3yrs and then not honoring itI spent months fighting the price increase they gave due to a contract problem on their endI am asking to be refunded the amount I had to pay over the price I signed up for between the time it increased and the time I finally gave up on youI already took the $credit into my calculation for the amount I want refundedI also do not want to be charged any kind of fee for the remaining balance on my account as I was told I do not have to pay for the remaining days, only to pay for the days before I cancelled even though you already billed Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that per the AG settlement in WVMr [redacted] has not been reduced to the $internet service charge for Broadband Max services that he is being billed for at the rate of $and max speed of mbps when tested with Frontier Technical supportMr [redacted] would like to have rates reduced to meet the AG settlement in local area as he feels he is qualified for reductionFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and service area that is affected and on the AG List for broadband reduction qualificationsMr [redacted] is in the area code of that is affectedHowever, Frontier did not find that his account qualified per the AG List provided for customers that qualify for reduction of Broadband rates due to provisioning issues.Frontier reviewed service provisioned allotment that allows the customer to have up to mbps for service level speedsFrontier cannot confirm with customer at this time to see if any additional steps can be taken to resolve speed issues due to no response from customerFrontier attempted to reach Mr [redacted] three different days via phone and/ or email without a responseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Chelsie S [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The rep that I talked to made things sound like I didn't understand the contractIf they would pull the audio I was told three year price guarantee and I could bundle my Dish and Frontier to get the discount I wantedIt's not my fault they told me to tell the Frontier installer and he told me to call customer serviceI am a new customer to bothThe Frontier rep that I talked to basically just said they wouldn't honor anything that their customer service rep's told me and any other issues with promos they don't honorThis deal is still advertised on the Frontier page Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he was without telephone service for three weeks and Frontier refuses to issue credit for the time he was out of serviceMs [redacted] also advises that he requested to terminate his services; however, Frontier refuses to cancel the serviceFrontier has investigated the above statements and offers the following response:Frontier advises that there are no records of service issues being reported within the last six months until October 8, Frontier advises that a report was made on October 8, for no Internet and service was repaired on October 16, 2017.Frontier advises that an adjustment in the amount of $was applied to Mr [redacted] account for the service issues reportedFrontier advises that a request was made on October 6, to terminate servicesFrontier advises that an order was placed on October 6, and dated for the end of MrLyon’s billing cycleFrontier advises that MrLyon’s services will be terminated on October 31, 2017.Frontier spoke with Mr [redacted] on October 24, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he made a payment to Frontier, only half of his balance was taken out, and a late fee was charged to his account Mr [redacted] advises that Frontier needs to credit the $late feeFrontier has investigated the above statements and offers the following response: Frontier advises that as a courtesy, the $late fee has been credited to the customer’s account, and it will show up on his February statement.Frontier spoke with Mr [redacted] on January 23, and advised him of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advised that she was moved to everyday low pricing with Frontier Communications and was advised that her monthly recurring charges will be $plus taxes and surchargesThe August and September statements didn’t reflect the quote she was promisedFrontier has investigated the above statements and offers the following response: An order has been placed on [redacted] ’s account to add the everyday low pricing promotions, the order number is [redacted] ’s everyday low pricing will include Frontier Regional calling plan, high speed internet, inside wire maintenance and non-published listing for $plus taxes and surcharges.Manual adjustments have been made to [redacted] ’s account on September 20, for $of the bundle discounts that was not received on the August and the September statementAlso the late fee of $that was on the September statement has been applied to [redacted] ’s account on September 20, 2016.Frontier Communications representative will follow up with customer on October 7, to ensure the pricing and promotions are reflecting on the October statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter