Thank you for referring the complaint of Ms [redacted] M [redacted] to our office for reviewWe appreciate Ms [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] M [redacted] advises that she was billed for a full month of service even though she wanted to end her service earlier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] M [redacted] on September 20, Frontier advises that Ms [redacted] M [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her bill cycleMs [redacted] M [redacted] can always stop the disconnection if she changes her mind We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] M [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhy I had to go to these lengths to get my money back is still a concern to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy complaint remains open and I request Frontier Communications to credit the bogus and unsubstantiated $early disconnect fee or provide me written proof that I accepted those terms on May 23, as outlined in their response to this complaintIn addition I would like for Frontier to itemize exactly what those "courtesy credits" that were referred to in there response actually were Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has sent a new code for the Amazon gift card to [redacted] .com on December 30, 2016.This email will have two codes, one for the Amazon Prime Subscription and one for the Gift Card.Frontier request that Ms [redacted] check her email and junk folder for the new code gift card code We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewMs [redacted] submitted the complaint on behalf of the account holder, [redacted] We appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that she requested to have their Frontier service moved to a new home however no one showed for the appointment • Ms [redacted] says that she contacted Frontier and was advised that the service could not be moved because it was not available at her new address, and a new account would be requiredShe says that she was sold an internet speed of 2mb however the installation technician advised it would be less than 1mb • Ms [redacted] says that when she called to cancel both accounts she was then advised a new account should not have been created, which caused an unnecessary credit checkShe was also told that she would be billed a cancellation fee • Ms [redacted] is requesting that the cancellation fee is waived and that the credit check was not performed Frontier has investigated the above statements and offers the following response: • Frontier records show that Mr [redacted] ’s move order was not dispatched because of an order error due his existing products not being available at the new address • Review of the account history confirms that Mr [redacted] was misadvised that a new account would be required and the speed offered was later determined to not be available • In this instance the early termination fee was waived and has not been assessed on Mr [redacted] ’s final billing statementAdditionally, Frontier has notified the credit bureaus of the erroneous credit check and requested the inquiry be changed from ‘hard’ to ‘soft’ so it will not impact his credit scoreFrontier advises this process is handled by Equifax and may take weeks • Frontier apologizes for the misinformation and Mr [redacted] has been advised of the outcome We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he was sold data and tv service and Frontier could only provide internet service Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 20, and he was advised he has not been charged an early termination fee the balance is all past due for the service the time that it was used.During the conversation Mr [redacted] advised he has paid payments we do not show on the accountFrontier is waiting on proof of payment to start a payment investigation.Since our conversation on July 20, Frontier has not been able to reach Mr [redacted] and he has our contact information for future when neededWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his concern is not resolved as when I t rains the line stops working Frontier has investigated the above statements and offers the following response:Frontier investigated and shows no trouble ticket reports have been reported for this concern after we repaired the service on January 22, Frontier requires that customers must call in and report any problems with our network, so that we can investigate at the time of the trouble.We sincerely apologize for the trouble Mr [redacted] has experiencedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This statement is inaccurate: "Frontier spoke with Ms [redacted] and advised that we can honor the rate of $(Plus Equipment, taxes and surcharges)." It should be $per month, plus taxes and surchages - NOT plus equipmentEquipment should be included in the $I have never been told by anyone that equipment isn't includedThis is the first I'm hearing of itThe constant misrepresentations made by this company has to stop Also, after this amount was promised, my bill was still much higher- $I am awaiting a return call from Frontier for them to explain why Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: At the time of the complaint submission on 10/26/2016, Ms [redacted] ’s phone service had been non-functional for four daysWhen Ms [redacted] contacted Frontier to report the service issue, she was advised that Frontier would not be able to repair the service until 11/2/2016which would have meant seven additional days of no calling capabilitiesMs [redacted] requested that the service be fixed much sooner and that the appropriate adjustments be applied for the number of days the phone was non-functional Frontier has investigated the above statements and offers the following response: Upon receiving this request, Frontier did confirm that the original repair ticket date was scheduled for 11/2/On 10/28/2016, Frontier was able to reach out to the Technical Supervisor and General Manager for Ms [redacted] ’s area and expedite her scheduled repair to 10/29/On 10/29/2016, Frontier confirmed directly with Ms [redacted] that the service was now working properly, and credit for the number of days out of service from 10/22/– 10/29/was applied in the amount of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] *** bringing this matter to our attention The Complaint states that: Ms [redacted] states that they switch to Frontier and have not had a correct bill also they lost their promotion price due to a Frontier terms not being acceptedFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that the rate was reestablished and reflects on the new statement.Frontier reviewed the statement and the bundle discounts were appliedThe current statement is for two months and some video on demand charges
Frontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and Wi Fi network interference Customer speeds may vary over timeFrontier has investigated Ms [redacted] ’s account and has determined that due to a surplus of Wi Fi traffic in her home or immediate area, Wi Fi network congestion could be affecting Internet service speeds Frontier advises that plugging devices directly into the router through a wired connection should address this issue.Frontier has made multiple attempts to contact the customer, and have been unsuccessful We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has re-evaluated Mr [redacted] ’s account and has determined he did not have active service to warrant an invoice for servicesFrontier has lifted the outside collection agency activity and credited Mr [redacted] ’s billing account to a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he signed up for Frontier internet service at a monthly rate of $ His first bill indicated that he was also being charged for Frontier TV and home phone service, and also a rental fee for a router Mr [redacted] advises that he is still being charged for services that he does not have and late fees as wellMr [redacted] advises that his bill needs to be fixed so that it only shows internet service at the $amount he was originally quoted Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on March 15, and advised her that the TV and home phone services have been removed from the account as of March 7, 2017, and going forward will only be billed $per month for internet only She was also advised that a credit for $was issued on February 15, 2017, and was reflected on her March 2, bill Another credit of $was issued on March 15, 2017, and will show up on her April 2, statementFrontier advises that the $late fee has been credited and an additional credit totaling $was submitted on March 15, 2017, for the period of time in which the customer had been overbilled Frontier spoke with Mrs [redacted] again on March 15, 2017, and advised her of the additional credits For the March 2, billing cycle, she will pay the regular $monthly charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has just kept Internet service on her account with Frontier, and is being advised that she has to pay the entire amount being shown on the printed billFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records show Ms [redacted] removing her phone and TV service due dated for July 5, Frontier advises that our records show Ms [redacted] retaining her internet service with Frontier.Frontier advises that the changes made to the account were made in the billing cycle beginning on July 2, 2017, the change was made on July 5, 2017, and the bill had been printed.Frontier advises that Ms [redacted] has been contacted by email with the following choices concerning her bill, She can pay the bill in full and receive credit applied to the next billing cycleShe can wait for the next billing cycle which would reflect the prorated charges of service she had as well as the remaining prorated charge of internet service kept on the accountFrontier has made an attempted to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has had a billing discrepancy with Frontier going back to May Ms [redacted] advises that she has been told by Frontier representatives that credits will be issued to her account for errors with her billing but no credits have appeared on her billsFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s monthly rate has been corrected and is now $plus taxes and surcharges This new monthly rate will be reflected on the October 16, statement Frontier advises that all credits have been issued to her account for the months in which she was overbilled and she currently has a credit balance of $31.73.Frontier spoke with Ms [redacted] on October 9, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Katherine [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she experienced telephone, television and Internet service issues during the transition from Verizon to FrontierMs [redacted] advises that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s complaint and entered a trouble ticket to repair her serviceFurther investigation showed Ms [redacted] has closed her account with Frontier.Frontier issued credit for the period of time Ms [redacted] was without service and was reflected on her final statement from Frontier.Frontier had the refund check for Ms [redacted] expedited and verified with Ms [redacted] on September 14, that it has been receivedMs [redacted] is satisfied with resolution and stated the complaint can be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The date we called to disconnect was January 20th and not February 20thTheir customer service representative, James, stated that the service was disconnected on that dateWhen a bill was received again in March, we informed them that the service was supposed to be disconnected on January 20th and Marcellee said that James did note in the comments that we had requested our service be disconnected but that he had not in fact disconnected our serviceShe stated that if I would calm down she would take care of the disconnect and that it would be submitted on March 1st but the disconnect would be effective 1/20/as we had requestedShe stated that there would be a small credit to be issued at that time via a prepaid credit card in my nameShe stated that as it was over $it would take a couple months because it would require supervisor approval and that possible more bills would be received before it was taken care ofWe did not worry as it had taken over months to get a credit for installation charges that they charged us following an upgrade in the summer of The installation was supposed to be FREE with only a $charge for shippingWe figured it might take another call to resolve this issue as it had previously taken half a dozen calls previouslyThen we received a letter from a credit collection agency and we called them againJosh stated that as we had requested a "port over" that they had left the account openThis is the first time anything about "port over" had ever been mentionedNo port over was requested as we were being inundated with sales calls and we felt a new number would be a good changeJosh did not seem to care that we did not owe them any money and was now coming up with a new reason why they could not correct the account and send us the credit balanceFRONTIER COMMUNICATIONS changes the story every time you talk to themThey have had a monopoly for home telephone service for a long time in this area and know thisDue to this they have abused their customersIf you check out their Facebook page you will find numerous complaints where they regularly charge customers for services not owed including one gentleman whom was complaining about be sent to collections for nonpayment for two monthsThey never installed his servicemany many customers complain that Frontier is the only service available so they have not choice but to deal with themWhen we went to complain on their page and suggest that others file complaints with the Revdex.com, they told us not to comment anymore and then censored us (blocked us from commenting on their page)They do not list the current address on their website and do not give you the correct address if you ask for itThis complaint needs additional investigationPlease help usThis company should not be able to continue to abuse their customersThis is beyond ridiculous.Additionally, we have contacted the credit company and told them of what has transpiredThey have asked us to let them know the resolution of the issueI will be sending them the information we have to dateFrontier should not be able to negatively impact my credit rating when they owe meI do not owe them Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises that he requested Internet service at his home and an order was placed then was advised by the technician that it was not available in his area.Mr [redacted] advises that he received a bill on November 1, for $and called Frontier and an order was placed to cancel the services and back dated to the install date and was advised that the next bill would be zero.Mr [redacted] advises that he received a bill in the amount of $on December 1, 2016, January 1, and February 1, and called into Frontier after receiving each bill and was advised that he would receive a zero bill statement the next monthFrontier has investigated the above statements and offers the following response: Frontier advises that as of March 8, the balance of $has been zeroed out and Mr [redacted] ’s account is closed out.Frontier attempted to reach Mr [redacted] to advise of the above but was unsuccessful Frontier left a message for Mr [redacted] that included direct contact informationWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Martin [redacted] to our office for reviewWe appreciate Martin [redacted] bringing this matter to our attention.The Complaint states that:Contacted Frontier to install phone and internet on May with Direct TV.Issue 2Direct TV was installed but Frontier said all the ports were full.Frontier has investigated the above statements and offers the following response:Frontier engineers were able to arrange a port for Mr [redacted] .The original order was put on ‘Delay of Order’ and rescheduled for June 22, 2015.Mr [redacted] was satisfied with this result.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: David Neal Department: Customer RelationsTelephone Number: ###-###-#### ext; Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] A [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Frontier changed the bundle on customer account without the customer’s request or authorization thereby making the bill higher.Frontier has investigated the above statements and offers the following response:Frontier Communications issued a correction order on 2/8/to correct the billing.The corrected, effective monthly rate, through 2/7/is $plus taxes and fees which is less than he was paying.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Anita D [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of Ms [redacted] M [redacted] to our office for reviewWe appreciate Ms [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] M [redacted] advises that she was billed for a full month of service even though she wanted to end her service earlier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] M [redacted] on September 20, Frontier advises that Ms [redacted] M [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her bill cycleMs [redacted] M [redacted] can always stop the disconnection if she changes her mind We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] M [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhy I had to go to these lengths to get my money back is still a concern to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy complaint remains open and I request Frontier Communications to credit the bogus and unsubstantiated $early disconnect fee or provide me written proof that I accepted those terms on May 23, as outlined in their response to this complaintIn addition I would like for Frontier to itemize exactly what those "courtesy credits" that were referred to in there response actually were Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has sent a new code for the Amazon gift card to [redacted] .com on December 30, 2016.This email will have two codes, one for the Amazon Prime Subscription and one for the Gift Card.Frontier request that Ms [redacted] check her email and junk folder for the new code gift card code We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewMs [redacted] submitted the complaint on behalf of the account holder, [redacted] We appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that she requested to have their Frontier service moved to a new home however no one showed for the appointment • Ms [redacted] says that she contacted Frontier and was advised that the service could not be moved because it was not available at her new address, and a new account would be requiredShe says that she was sold an internet speed of 2mb however the installation technician advised it would be less than 1mb • Ms [redacted] says that when she called to cancel both accounts she was then advised a new account should not have been created, which caused an unnecessary credit checkShe was also told that she would be billed a cancellation fee • Ms [redacted] is requesting that the cancellation fee is waived and that the credit check was not performed Frontier has investigated the above statements and offers the following response: • Frontier records show that Mr [redacted] ’s move order was not dispatched because of an order error due his existing products not being available at the new address • Review of the account history confirms that Mr [redacted] was misadvised that a new account would be required and the speed offered was later determined to not be available • In this instance the early termination fee was waived and has not been assessed on Mr [redacted] ’s final billing statementAdditionally, Frontier has notified the credit bureaus of the erroneous credit check and requested the inquiry be changed from ‘hard’ to ‘soft’ so it will not impact his credit scoreFrontier advises this process is handled by Equifax and may take weeks • Frontier apologizes for the misinformation and Mr [redacted] has been advised of the outcome We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he was sold data and tv service and Frontier could only provide internet service Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 20, and he was advised he has not been charged an early termination fee the balance is all past due for the service the time that it was used.During the conversation Mr [redacted] advised he has paid payments we do not show on the accountFrontier is waiting on proof of payment to start a payment investigation.Since our conversation on July 20, Frontier has not been able to reach Mr [redacted] and he has our contact information for future when neededWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his concern is not resolved as when I t rains the line stops working Frontier has investigated the above statements and offers the following response:Frontier investigated and shows no trouble ticket reports have been reported for this concern after we repaired the service on January 22, Frontier requires that customers must call in and report any problems with our network, so that we can investigate at the time of the trouble.We sincerely apologize for the trouble Mr [redacted] has experiencedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This statement is inaccurate: "Frontier spoke with Ms [redacted] and advised that we can honor the rate of $(Plus Equipment, taxes and surcharges)." It should be $per month, plus taxes and surchages - NOT plus equipmentEquipment should be included in the $I have never been told by anyone that equipment isn't includedThis is the first I'm hearing of itThe constant misrepresentations made by this company has to stop Also, after this amount was promised, my bill was still much higher- $I am awaiting a return call from Frontier for them to explain why Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: At the time of the complaint submission on 10/26/2016, Ms [redacted] ’s phone service had been non-functional for four daysWhen Ms [redacted] contacted Frontier to report the service issue, she was advised that Frontier would not be able to repair the service until 11/2/2016which would have meant seven additional days of no calling capabilitiesMs [redacted] requested that the service be fixed much sooner and that the appropriate adjustments be applied for the number of days the phone was non-functional Frontier has investigated the above statements and offers the following response: Upon receiving this request, Frontier did confirm that the original repair ticket date was scheduled for 11/2/On 10/28/2016, Frontier was able to reach out to the Technical Supervisor and General Manager for Ms [redacted] ’s area and expedite her scheduled repair to 10/29/On 10/29/2016, Frontier confirmed directly with Ms [redacted] that the service was now working properly, and credit for the number of days out of service from 10/22/– 10/29/was applied in the amount of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] *** bringing this matter to our attention The Complaint states that: Ms [redacted] states that they switch to Frontier and have not had a correct bill also they lost their promotion price due to a Frontier terms not being acceptedFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that the rate was reestablished and reflects on the new statement.Frontier reviewed the statement and the bundle discounts were appliedThe current statement is for two months and some video on demand charges
Frontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and Wi Fi network interference Customer speeds may vary over timeFrontier has investigated Ms [redacted] ’s account and has determined that due to a surplus of Wi Fi traffic in her home or immediate area, Wi Fi network congestion could be affecting Internet service speeds Frontier advises that plugging devices directly into the router through a wired connection should address this issue.Frontier has made multiple attempts to contact the customer, and have been unsuccessful We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has re-evaluated Mr [redacted] ’s account and has determined he did not have active service to warrant an invoice for servicesFrontier has lifted the outside collection agency activity and credited Mr [redacted] ’s billing account to a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he signed up for Frontier internet service at a monthly rate of $ His first bill indicated that he was also being charged for Frontier TV and home phone service, and also a rental fee for a router Mr [redacted] advises that he is still being charged for services that he does not have and late fees as wellMr [redacted] advises that his bill needs to be fixed so that it only shows internet service at the $amount he was originally quoted Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on March 15, and advised her that the TV and home phone services have been removed from the account as of March 7, 2017, and going forward will only be billed $per month for internet only She was also advised that a credit for $was issued on February 15, 2017, and was reflected on her March 2, bill Another credit of $was issued on March 15, 2017, and will show up on her April 2, statementFrontier advises that the $late fee has been credited and an additional credit totaling $was submitted on March 15, 2017, for the period of time in which the customer had been overbilled Frontier spoke with Mrs [redacted] again on March 15, 2017, and advised her of the additional credits For the March 2, billing cycle, she will pay the regular $monthly charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has just kept Internet service on her account with Frontier, and is being advised that she has to pay the entire amount being shown on the printed billFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records show Ms [redacted] removing her phone and TV service due dated for July 5, Frontier advises that our records show Ms [redacted] retaining her internet service with Frontier.Frontier advises that the changes made to the account were made in the billing cycle beginning on July 2, 2017, the change was made on July 5, 2017, and the bill had been printed.Frontier advises that Ms [redacted] has been contacted by email with the following choices concerning her bill, She can pay the bill in full and receive credit applied to the next billing cycleShe can wait for the next billing cycle which would reflect the prorated charges of service she had as well as the remaining prorated charge of internet service kept on the accountFrontier has made an attempted to reach [redacted] ; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has had a billing discrepancy with Frontier going back to May Ms [redacted] advises that she has been told by Frontier representatives that credits will be issued to her account for errors with her billing but no credits have appeared on her billsFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s monthly rate has been corrected and is now $plus taxes and surcharges This new monthly rate will be reflected on the October 16, statement Frontier advises that all credits have been issued to her account for the months in which she was overbilled and she currently has a credit balance of $31.73.Frontier spoke with Ms [redacted] on October 9, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Katherine [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she experienced telephone, television and Internet service issues during the transition from Verizon to FrontierMs [redacted] advises that Frontier did not provide a refund in a timely manner Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s complaint and entered a trouble ticket to repair her serviceFurther investigation showed Ms [redacted] has closed her account with Frontier.Frontier issued credit for the period of time Ms [redacted] was without service and was reflected on her final statement from Frontier.Frontier had the refund check for Ms [redacted] expedited and verified with Ms [redacted] on September 14, that it has been receivedMs [redacted] is satisfied with resolution and stated the complaint can be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The date we called to disconnect was January 20th and not February 20thTheir customer service representative, James, stated that the service was disconnected on that dateWhen a bill was received again in March, we informed them that the service was supposed to be disconnected on January 20th and Marcellee said that James did note in the comments that we had requested our service be disconnected but that he had not in fact disconnected our serviceShe stated that if I would calm down she would take care of the disconnect and that it would be submitted on March 1st but the disconnect would be effective 1/20/as we had requestedShe stated that there would be a small credit to be issued at that time via a prepaid credit card in my nameShe stated that as it was over $it would take a couple months because it would require supervisor approval and that possible more bills would be received before it was taken care ofWe did not worry as it had taken over months to get a credit for installation charges that they charged us following an upgrade in the summer of The installation was supposed to be FREE with only a $charge for shippingWe figured it might take another call to resolve this issue as it had previously taken half a dozen calls previouslyThen we received a letter from a credit collection agency and we called them againJosh stated that as we had requested a "port over" that they had left the account openThis is the first time anything about "port over" had ever been mentionedNo port over was requested as we were being inundated with sales calls and we felt a new number would be a good changeJosh did not seem to care that we did not owe them any money and was now coming up with a new reason why they could not correct the account and send us the credit balanceFRONTIER COMMUNICATIONS changes the story every time you talk to themThey have had a monopoly for home telephone service for a long time in this area and know thisDue to this they have abused their customersIf you check out their Facebook page you will find numerous complaints where they regularly charge customers for services not owed including one gentleman whom was complaining about be sent to collections for nonpayment for two monthsThey never installed his servicemany many customers complain that Frontier is the only service available so they have not choice but to deal with themWhen we went to complain on their page and suggest that others file complaints with the Revdex.com, they told us not to comment anymore and then censored us (blocked us from commenting on their page)They do not list the current address on their website and do not give you the correct address if you ask for itThis complaint needs additional investigationPlease help usThis company should not be able to continue to abuse their customersThis is beyond ridiculous.Additionally, we have contacted the credit company and told them of what has transpiredThey have asked us to let them know the resolution of the issueI will be sending them the information we have to dateFrontier should not be able to negatively impact my credit rating when they owe meI do not owe them Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises that he requested Internet service at his home and an order was placed then was advised by the technician that it was not available in his area.Mr [redacted] advises that he received a bill on November 1, for $and called Frontier and an order was placed to cancel the services and back dated to the install date and was advised that the next bill would be zero.Mr [redacted] advises that he received a bill in the amount of $on December 1, 2016, January 1, and February 1, and called into Frontier after receiving each bill and was advised that he would receive a zero bill statement the next monthFrontier has investigated the above statements and offers the following response: Frontier advises that as of March 8, the balance of $has been zeroed out and Mr [redacted] ’s account is closed out.Frontier attempted to reach Mr [redacted] to advise of the above but was unsuccessful Frontier left a message for Mr [redacted] that included direct contact informationWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Martin [redacted] to our office for reviewWe appreciate Martin [redacted] bringing this matter to our attention.The Complaint states that:Contacted Frontier to install phone and internet on May with Direct TV.Issue 2Direct TV was installed but Frontier said all the ports were full.Frontier has investigated the above statements and offers the following response:Frontier engineers were able to arrange a port for Mr [redacted] .The original order was put on ‘Delay of Order’ and rescheduled for June 22, 2015.Mr [redacted] was satisfied with this result.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: David Neal Department: Customer RelationsTelephone Number: ###-###-#### ext; Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] A [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Frontier changed the bundle on customer account without the customer’s request or authorization thereby making the bill higher.Frontier has investigated the above statements and offers the following response:Frontier Communications issued a correction order on 2/8/to correct the billing.The corrected, effective monthly rate, through 2/7/is $plus taxes and fees which is less than he was paying.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Anita D [redacted] Department: Executive Consumer Relations