Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier has continuously double charged him for a router installment fee, although he paid the router fee, in full, on his first bill statement Frontier has investigated the above statements and offers the following response: Frontier advises a review of the account shows the router fee charges were due to an order entry error that has now been correctedFrontier has credited Mr [redacted] ’s account $for the incorrect router charges that occurredFrontier has contacted Mr [redacted] and advised of the above actionsMr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered High Speed Internet He waited two weeks for the installation He cancelled the service because a phone line was added without Mr [redacted] ’s authorization He received a final bill with a balance due of $ Frontier credited all but $ Mr [redacted] called several times to get this corrected He was told the account was credited and then received a statement with a balance Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] ’s account and determined the balance should be zero Mr [redacted] never had the services installed Frontier credited the full amount of $ Frontier spoke to Mr [redacted] on March 18, to advise there is no balance on this account Frontier is sending a letter to confirm the account has been credited in full Mr [redacted] was satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated that he had to contact Frontier several times to get his refund of $sent and he has not received it yet Frontier has investigated the above statements and offers the following response: Mr [redacted] ’s refund was processed on June 28, I advised him that it does take seven to ten business days for the refund to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that Frontier has billed her credit card for unauthorized chargesFrontier has investigated the above statements and offers the following response:Frontier investigated Ms [redacted] ’s account and advised that the Frontier secure product was set up by AT&T when she requested new service with themFrontier advises that the service was cancelled with Frontier on March 8, 2017.Frontier has made several attempts to contact Ms [redacted] regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has been incorrectly for the cost services she has with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it adjusted the account, and has added the promotional discounts missing on the account.Frontier advises it has spoken with [redacted] on August 21, 2017and reviewed the cost of service currently, and what the cost of service will be in six months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated and found the following: Ms [redacted] ’s account is currently inactive with a disconnect date of 1/17/ The balance on the account at the time of the investigation was $with her last payment posting on 11/11/ Per records on 1/16/2018, Ms [redacted] called to dispute Frontier’s disconnect policy She didn’t agree with the due date given for cancellation She was told that she would have to pay for service until the end of her bill cycle per the terms and conditions and she stated that she was not going to pay for services after her original disconnect request date The agent had the date changed from 2/12/to 1/16/ It was found that her HSI speed was inconsistent due to congestion in her area and also due to location of the Frontier facility from her home Tech support tried working with her but couldn’t resolve issue due to congestion As a courtesy, a Frontier agent adjusted last bills plus the $January statement Total amount of credit is $ Her remaining balance is $ This is Frontier’s final disposition for account in the name of [redacted] Mrs [redacted] has been advised Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she experienced issue with her telephone and internet service with FrontierMs [redacted] states her bill increased when her promotional discount ended and she is now advised that to continue to receive a promotional discount she will need to agree to a contract Frontier has investigated the above statements and offers the following response:Frontier has investigated the account and does not find any evidence that there have been any reports of a service outage for her account within the last daysFrontier records show that Ms [redacted] ported her services to Frontier on October 19, and was receiving a promotional discount that ended in December Frontier advises that if Ms [redacted] wishes to receive additional promotional discounts, she would need to agree to the terms of the contractFrontier has made several attempts to contact Ms [redacted] regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he has had Internet and television service for eight months with Frontier and was misquoted from the beginning, as well as his billing is incorrect every monthFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] has been given credit for the billing errors and has spoken to a representative this past week that place an order to correct the billing issues That representative gave Mr [redacted] credit to offset the newest bill Frontier spoke to Mr [redacted] on April 9, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speeds as fast as Mbps and receives speeds as fast as 30- Mbps Ms [redacted] subscribed to Internet service at the lowest rate available – $per month We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were very prompt and courteous Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The information provided by Frontier is not true I received a call from a "Peter" who said he is from the escalations department following up on an escalation ticket I submitted I told him I did not submit an escalation ticket After probing him and finding out he was lying to me, or deceptive of why he was calling, I asked him if he was responding to a Revdex.com complaint He said, "I might be" He then proceeded to tell me he was responding from the FCC to my complaint and demanded to take control of my computer He wanted to get a speed reading on my computer, and conveniently just after the field technician corrected the problem in the neighborhood - on Frontier's equipment The issue at hand is the number of tickets and lack of service/product that my home receives Frontier refuses to respond/address my questions of the problems of their equipment We pay for a MPS speed plan The last online technician I spoke to said we cannot get that service level when Frontier customer service tells us we can I would continue to press this issue with Frontier until they address this issue Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is experiencing Frontier billing issuesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a $Loyalty credit promotion on her Frontier account until February 23, Frontier advises that Ms [redacted] had a contract on her Internet and television service until February 23, Frontier advises that Ms [redacted] contacted Frontier due to her $loyalty credit expiring and Frontier offered a new promotion to Ms [redacted] Frontier applied a $Loyalty credit until March 25, and took Ms [redacted] off her prior contract of February 23, on her Internet and television serviceFrontier advises that a promotional credit of $should have been applied to the Internet rate and a promotion credit of $applied to the television rate per month with this new promotionFrontier advises that due to an error with the promotion Ms [redacted] ’s March 26, statement did not reflect the Internet and the television service promotionFrontier corrected the promotion on Ms [redacted] ’s account on March 28, Frontier applied a onetime credit of $to correct the March 26, statementFrontier spoke with Ms [redacted] regarding the information aboveMs [redacted] does not agree with the pricing as this is not the same promotion she had prior with her serviceFrontier advises that this is the best promotion and pricing at this time for Ms [redacted] ’s productsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewThe account number and address provided refer to the business account of [redacted] We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] uses Frontier for phone and internet service at his restaurantMr [redacted] states they have experienced ongoing issues with internet connectivityMr [redacted] indicates a customer advised them of an out of service issue with their phone line via emailMr [redacted] made multiple attempts to contact Frontier in attempt to resolve the issueMr [redacted] requested reimbursement on his next bill to cover lost business Frontier has investigated the above statements and offers the following response: Frontier records show a recent trouble ticket originating from contact from the customer indicating a loss of dial tone on August 2, This outage was resolved on August 3, Frontier has provided a time out of service credit in the amount of $Frontier’s Terms of Service state in Section 5, b.: IN NO EVENT WILL FRONTIER OR ITS AFFILIATES BE LIABLE FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, OR FOR ANY OTHER SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOFFRONTIER AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS, COST, CLAIM OR EXPENSE EXPERIENCED OR INCURRED BY CUSTOMER OR THIRD PARTIES RESULTING FROM THE USE OF THE SERVICES OR EQUIPMENT PROVIDED HEREUNDER, INCLUDING, FRAUD BY THIRD PARTIES.Frontier shows additional trouble tickets for voice mail issues on August and August 12, The previous reported issue was October 29, 2015, where they experienced a minute outageThis outage was resolved by resetting the ONT (Optical Network Terminal) at the customer’s premise We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she has been paying for internet service of 3M and 90% of the time or better, she barely gets 1MThe internet lags and is so slow it kicks off every few minutes.Ms [redacted] advises, she would like upgrades in her area.Ms [redacted] advises, if you go a few miles up the road customers are getting 8M or moreFrontier has investigated the above statements and offers the following response: Frontier records indicated there are promotion on the account that allows a discount each month due to this inconvenienceFrontier advises, that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] area at this timeFrontier is keeping a log for upgrade request in this area, and has issued a request for upgrade for this address to the logFrontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Ms [redacted] speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding promises of a certain speed of interne but not receiving it Our records indicate Mr [redacted] was contacted by technical support; however, the matter was discussed with Sandra It was confirmed they are hard wired to the modem and getting slow speeds The customer was informed there is currently no remedy for the slow speed issue but Frontier has future plans to update equipment for this area As of March 7, 2018, there is no estimated date of completion available.We sincerely apologize for the difficulty Mr [redacted] is experiencing Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT 111-3143.Thank you,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her Frontier TV, internet, and home phone services in October 2016, but when she had her credit report run in April 2017, it showed a $charge from FrontierMs [redacted] advises that she was told by Frontier on April 8, that a letter would be sent to her to confirm that she her balance was paid in fullMs [redacted] advises that she wants her credit report updated and would like an email from Frontier stating that she does not have a $balance Frontier has investigated the above statements and offers the following response: Frontier advises that as of December, 7, 2017, Ms [redacted] had a final unpaid balance of $ She made a payment of $on February 27, 2017, which brought her balance down to $ Frontier then credited her the remaining $balance on April 8, 2017, to zero out her account.Frontier spoke with Ms [redacted] on April 21, 2017, and advised her that a Paid in Full letter will be sent to her from the department at Frontier that handles final accountsThis letter will confirm that her account has been paid in full and that her credit report will be updated accordingly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone and Internet services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that a repair was completed to Mr [redacted] services on January 21, Frontier issued an adjustment in the amount of $for the loss of servicesFrontier spoke with Mr [redacted] on January 24, who confirmed that his services have been repaired We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has experienced numerous billing issues with Frontier.Ms [redacted] also advises she had a payment taken out of her account of $she did not authorize Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account reveals Ms [redacted] billing issues were due to her being double billed for her services since September 1, This has now been correctedFrontier advises Ms [redacted] was also charged for premium device protection and a router rental fee, both of which have now been removedFrontier advises credits totaling $since September 1, to correct Ms [redacted] ’ billingFrontier advises a Frontier representative has spoken with Ms [redacted] who did advise the $payment was paid to us in errorThe payment has been reversed back to Ms [redacted] ’ account as of November 14, Frontier advises Ms [redacted] ’ outstanding balance is $Frontier advises if Ms [redacted] is unable to pay the total amount owed to contact our collections team at ###-###-#### to discuss possible payment options We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises that a gentleman from Frontier came to his house and signed him up for Frontier service and it was installed on July 4, Mr [redacted] called Frontier several times and was not advised of a bill or an amount due and after days his internet service was disconnected without prior notice Mr [redacted] advises he called Frontier and spoke with collections and was advised that his account was late and his service was temporary shut down for non-payment Mr [redacted] demanded a bill and was informed that the mailing address was correct in Frontier’ system which it was not and since has been correctedMr [redacted] was informed that his bill was $for three months and he stated that it should be $a month per the paper work and representative Mr [redacted] advises he sent in the contract and has not heard back from the representative at FrontierFrontier has investigated the above statements and offers the following response: Frontier investigated and the billing address was corrected as of the October bill statement Frontier advises that service was set up for telephone and Internet service and it was changed to internet only on July 7, Credit has been applied in the amount of $and the monthly bill going forward will be $for the Internet a monthWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Revdex.com Tennessee Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · Constant Internet outages, slow to respond to customer's complaints, this problem happens almost on a monthly basis in the subdivision where I live· No corrective measures or repairs taking place even after a meeting with key Frontier Communications personnel attending one of our Homeowner's MeetingFrontier has investigated the above statements and offers the following response: · Frontier’s General Manager has advised that Mr [redacted] is a resident in the Cumberland Cove development east of Monterey; an 8,acre development with roughly residents· Recent upgrades to the Frontier network in the Cookeville area caused interruptions in service but reports of service issues are addressed as expeditiously as possible· The residents of Cumberland Cove have been informed that the area has been identified as needing upgradesThey are on a list with other areas identified in need of upgrades· The Monterey area has been approved for a federal funding for upgrades through the Connect America Fund (CAF) which sets a goal of 10Mbps download and 1Mbps upload Currently, the area is scheduled for upgrades in We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier Specialist: Robyn P [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier has continuously double charged him for a router installment fee, although he paid the router fee, in full, on his first bill statement Frontier has investigated the above statements and offers the following response: Frontier advises a review of the account shows the router fee charges were due to an order entry error that has now been correctedFrontier has credited Mr [redacted] ’s account $for the incorrect router charges that occurredFrontier has contacted Mr [redacted] and advised of the above actionsMr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered High Speed Internet He waited two weeks for the installation He cancelled the service because a phone line was added without Mr [redacted] ’s authorization He received a final bill with a balance due of $ Frontier credited all but $ Mr [redacted] called several times to get this corrected He was told the account was credited and then received a statement with a balance Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] ’s account and determined the balance should be zero Mr [redacted] never had the services installed Frontier credited the full amount of $ Frontier spoke to Mr [redacted] on March 18, to advise there is no balance on this account Frontier is sending a letter to confirm the account has been credited in full Mr [redacted] was satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated that he had to contact Frontier several times to get his refund of $sent and he has not received it yet Frontier has investigated the above statements and offers the following response: Mr [redacted] ’s refund was processed on June 28, I advised him that it does take seven to ten business days for the refund to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that Frontier has billed her credit card for unauthorized chargesFrontier has investigated the above statements and offers the following response:Frontier investigated Ms [redacted] ’s account and advised that the Frontier secure product was set up by AT&T when she requested new service with themFrontier advises that the service was cancelled with Frontier on March 8, 2017.Frontier has made several attempts to contact Ms [redacted] regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she has been incorrectly for the cost services she has with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it adjusted the account, and has added the promotional discounts missing on the account.Frontier advises it has spoken with [redacted] on August 21, 2017and reviewed the cost of service currently, and what the cost of service will be in six months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated and found the following: Ms [redacted] ’s account is currently inactive with a disconnect date of 1/17/ The balance on the account at the time of the investigation was $with her last payment posting on 11/11/ Per records on 1/16/2018, Ms [redacted] called to dispute Frontier’s disconnect policy She didn’t agree with the due date given for cancellation She was told that she would have to pay for service until the end of her bill cycle per the terms and conditions and she stated that she was not going to pay for services after her original disconnect request date The agent had the date changed from 2/12/to 1/16/ It was found that her HSI speed was inconsistent due to congestion in her area and also due to location of the Frontier facility from her home Tech support tried working with her but couldn’t resolve issue due to congestion As a courtesy, a Frontier agent adjusted last bills plus the $January statement Total amount of credit is $ Her remaining balance is $ This is Frontier’s final disposition for account in the name of [redacted] Mrs [redacted] has been advised Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she experienced issue with her telephone and internet service with FrontierMs [redacted] states her bill increased when her promotional discount ended and she is now advised that to continue to receive a promotional discount she will need to agree to a contract Frontier has investigated the above statements and offers the following response:Frontier has investigated the account and does not find any evidence that there have been any reports of a service outage for her account within the last daysFrontier records show that Ms [redacted] ported her services to Frontier on October 19, and was receiving a promotional discount that ended in December Frontier advises that if Ms [redacted] wishes to receive additional promotional discounts, she would need to agree to the terms of the contractFrontier has made several attempts to contact Ms [redacted] regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he has had Internet and television service for eight months with Frontier and was misquoted from the beginning, as well as his billing is incorrect every monthFrontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] has been given credit for the billing errors and has spoken to a representative this past week that place an order to correct the billing issues That representative gave Mr [redacted] credit to offset the newest bill Frontier spoke to Mr [redacted] on April 9, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for speeds as fast as Mbps and receives speeds as fast as 30- Mbps Ms [redacted] subscribed to Internet service at the lowest rate available – $per month We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were very prompt and courteous Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The information provided by Frontier is not true I received a call from a "Peter" who said he is from the escalations department following up on an escalation ticket I submitted I told him I did not submit an escalation ticket After probing him and finding out he was lying to me, or deceptive of why he was calling, I asked him if he was responding to a Revdex.com complaint He said, "I might be" He then proceeded to tell me he was responding from the FCC to my complaint and demanded to take control of my computer He wanted to get a speed reading on my computer, and conveniently just after the field technician corrected the problem in the neighborhood - on Frontier's equipment The issue at hand is the number of tickets and lack of service/product that my home receives Frontier refuses to respond/address my questions of the problems of their equipment We pay for a MPS speed plan The last online technician I spoke to said we cannot get that service level when Frontier customer service tells us we can I would continue to press this issue with Frontier until they address this issue Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is experiencing Frontier billing issuesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a $Loyalty credit promotion on her Frontier account until February 23, Frontier advises that Ms [redacted] had a contract on her Internet and television service until February 23, Frontier advises that Ms [redacted] contacted Frontier due to her $loyalty credit expiring and Frontier offered a new promotion to Ms [redacted] Frontier applied a $Loyalty credit until March 25, and took Ms [redacted] off her prior contract of February 23, on her Internet and television serviceFrontier advises that a promotional credit of $should have been applied to the Internet rate and a promotion credit of $applied to the television rate per month with this new promotionFrontier advises that due to an error with the promotion Ms [redacted] ’s March 26, statement did not reflect the Internet and the television service promotionFrontier corrected the promotion on Ms [redacted] ’s account on March 28, Frontier applied a onetime credit of $to correct the March 26, statementFrontier spoke with Ms [redacted] regarding the information aboveMs [redacted] does not agree with the pricing as this is not the same promotion she had prior with her serviceFrontier advises that this is the best promotion and pricing at this time for Ms [redacted] ’s productsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewThe account number and address provided refer to the business account of [redacted] We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] uses Frontier for phone and internet service at his restaurantMr [redacted] states they have experienced ongoing issues with internet connectivityMr [redacted] indicates a customer advised them of an out of service issue with their phone line via emailMr [redacted] made multiple attempts to contact Frontier in attempt to resolve the issueMr [redacted] requested reimbursement on his next bill to cover lost business Frontier has investigated the above statements and offers the following response: Frontier records show a recent trouble ticket originating from contact from the customer indicating a loss of dial tone on August 2, This outage was resolved on August 3, Frontier has provided a time out of service credit in the amount of $Frontier’s Terms of Service state in Section 5, b.: IN NO EVENT WILL FRONTIER OR ITS AFFILIATES BE LIABLE FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, OR FOR ANY OTHER SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOFFRONTIER AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS, COST, CLAIM OR EXPENSE EXPERIENCED OR INCURRED BY CUSTOMER OR THIRD PARTIES RESULTING FROM THE USE OF THE SERVICES OR EQUIPMENT PROVIDED HEREUNDER, INCLUDING, FRAUD BY THIRD PARTIES.Frontier shows additional trouble tickets for voice mail issues on August and August 12, The previous reported issue was October 29, 2015, where they experienced a minute outageThis outage was resolved by resetting the ONT (Optical Network Terminal) at the customer’s premise We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she has been paying for internet service of 3M and 90% of the time or better, she barely gets 1MThe internet lags and is so slow it kicks off every few minutes.Ms [redacted] advises, she would like upgrades in her area.Ms [redacted] advises, if you go a few miles up the road customers are getting 8M or moreFrontier has investigated the above statements and offers the following response: Frontier records indicated there are promotion on the account that allows a discount each month due to this inconvenienceFrontier advises, that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] area at this timeFrontier is keeping a log for upgrade request in this area, and has issued a request for upgrade for this address to the logFrontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Ms [redacted] speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding promises of a certain speed of interne but not receiving it Our records indicate Mr [redacted] was contacted by technical support; however, the matter was discussed with Sandra It was confirmed they are hard wired to the modem and getting slow speeds The customer was informed there is currently no remedy for the slow speed issue but Frontier has future plans to update equipment for this area As of March 7, 2018, there is no estimated date of completion available.We sincerely apologize for the difficulty Mr [redacted] is experiencing Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT 111-3143.Thank you,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her Frontier TV, internet, and home phone services in October 2016, but when she had her credit report run in April 2017, it showed a $charge from FrontierMs [redacted] advises that she was told by Frontier on April 8, that a letter would be sent to her to confirm that she her balance was paid in fullMs [redacted] advises that she wants her credit report updated and would like an email from Frontier stating that she does not have a $balance Frontier has investigated the above statements and offers the following response: Frontier advises that as of December, 7, 2017, Ms [redacted] had a final unpaid balance of $ She made a payment of $on February 27, 2017, which brought her balance down to $ Frontier then credited her the remaining $balance on April 8, 2017, to zero out her account.Frontier spoke with Ms [redacted] on April 21, 2017, and advised her that a Paid in Full letter will be sent to her from the department at Frontier that handles final accountsThis letter will confirm that her account has been paid in full and that her credit report will be updated accordingly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone and Internet services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that a repair was completed to Mr [redacted] services on January 21, Frontier issued an adjustment in the amount of $for the loss of servicesFrontier spoke with Mr [redacted] on January 24, who confirmed that his services have been repaired We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has experienced numerous billing issues with Frontier.Ms [redacted] also advises she had a payment taken out of her account of $she did not authorize Frontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account reveals Ms [redacted] billing issues were due to her being double billed for her services since September 1, This has now been correctedFrontier advises Ms [redacted] was also charged for premium device protection and a router rental fee, both of which have now been removedFrontier advises credits totaling $since September 1, to correct Ms [redacted] ’ billingFrontier advises a Frontier representative has spoken with Ms [redacted] who did advise the $payment was paid to us in errorThe payment has been reversed back to Ms [redacted] ’ account as of November 14, Frontier advises Ms [redacted] ’ outstanding balance is $Frontier advises if Ms [redacted] is unable to pay the total amount owed to contact our collections team at ###-###-#### to discuss possible payment options We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises that a gentleman from Frontier came to his house and signed him up for Frontier service and it was installed on July 4, Mr [redacted] called Frontier several times and was not advised of a bill or an amount due and after days his internet service was disconnected without prior notice Mr [redacted] advises he called Frontier and spoke with collections and was advised that his account was late and his service was temporary shut down for non-payment Mr [redacted] demanded a bill and was informed that the mailing address was correct in Frontier’ system which it was not and since has been correctedMr [redacted] was informed that his bill was $for three months and he stated that it should be $a month per the paper work and representative Mr [redacted] advises he sent in the contract and has not heard back from the representative at FrontierFrontier has investigated the above statements and offers the following response: Frontier investigated and the billing address was corrected as of the October bill statement Frontier advises that service was set up for telephone and Internet service and it was changed to internet only on July 7, Credit has been applied in the amount of $and the monthly bill going forward will be $for the Internet a monthWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Revdex.com Tennessee Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · Constant Internet outages, slow to respond to customer's complaints, this problem happens almost on a monthly basis in the subdivision where I live· No corrective measures or repairs taking place even after a meeting with key Frontier Communications personnel attending one of our Homeowner's MeetingFrontier has investigated the above statements and offers the following response: · Frontier’s General Manager has advised that Mr [redacted] is a resident in the Cumberland Cove development east of Monterey; an 8,acre development with roughly residents· Recent upgrades to the Frontier network in the Cookeville area caused interruptions in service but reports of service issues are addressed as expeditiously as possible· The residents of Cumberland Cove have been informed that the area has been identified as needing upgradesThey are on a list with other areas identified in need of upgrades· The Monterey area has been approved for a federal funding for upgrades through the Connect America Fund (CAF) which sets a goal of 10Mbps download and 1Mbps upload Currently, the area is scheduled for upgrades in We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier Specialist: Robyn P [redacted] Department: Consumer Relations