Tell us why hereFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was disrupted for non-pay on September 7, and was not restored until September 9, 2016.Ms [redacted] reported her service was not working on September 10, after the restore order was completed.Frontier found that Ms [redacted] ’s location was affected by a network translation concern, which was repaired on September 15, 2016.Frontier has issued credit for her time with out service We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Under regulation policies Frontier cannot provide information about another person’s accountThese investigations are solely based upon Ms [redacted] ’s address Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc Due to Ms [redacted] ’s provisioned speed is higher than Mbps she is not in the group covered by the West Virginia Assurance A Frontier consultant has been in direct contact with Ms [redacted] and at this time resolved concerns about internet speed We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To: Frontier Specialist: Amy B [redacted] Department: Consumer Relations On one of the many, many occasions that I called Frontier Communications, July 18th, 2016, I asked that [redacted] be added to the call and a conference call ensued [redacted] had no record of this account and acknowledged that I have never had a foreign listing in my company name of [redacted] from Also, I have payed my bills directly to [redacted] on a monthly basis for about or so years and have never seen a foreign listing fee ever and have never been overdue on the account Again, I only advertise in Santa Barbara [redacted] agrees that I HAVE NEVER HAD A FOREIGN LISTING, I HAVE NEVER HAD A PHONE NUMBER OF [redacted] there is a mistake and this is not my billI want the account closed immediately!!!!!!!!!!!!!!!!!!!!!!!!!! [redacted] Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierMr [redacted] indicates that he sees a lower price for his service and would like to know why he is unable to receive that priceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps.Frontier offers promotions on pricing and services to new and existing customers at various times throughout the year Customers may contact Frontier Customer Service at any time to inquire about eligibility for current promotionsFrontier advises on February 20, Frontier spoke with [redacted] and advised him of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises a payment of $was misapplied and has been unsuccessful in getting the payment refunded Frontier has investigated the above statements and offers the following response: Account records show a balance of $due on account ###-###-#### A Frontier representative attempted unsuccessfully to reach Ms*** A please contact me letter was sent on February 21, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: ###-###-#### xt 114- Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has had poor internet service.Ms [redacted] would like a permanent repair to her internet service.Frontier has investigated the above statements and offers the following response:Frontier review the account and found Ms [redacted] was due a missed commitment credit of $to her accountFrontier advise that repair ticket was added and closed with an outage in area.Frontier spoke with Mr [redacted] and applied a $credit to account for missed commitment on August 3.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Lavitta N [redacted] Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed for Internet service that should have been disconnectedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] called Frontier on August 22, to disconnect her Internet service Ms [redacted] ’s bill cycle is August 22, and per policy would bill from August 22nd to September 21st as the Internet is a prepaid service Frontier advises that a credit adjustment has been applied to Ms [redacted] ’s account for $45.43.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is experiencing issues with his Frontier service Frontier has investigated the above statements and offers the following response: Frontier records show that a Mr [redacted] subscribes to Frontiers High Speed Internet Max speed for $per monthFrontier advises that this covers speeds as fast as MbpsFrontier advises that the available speed at Mr [redacted] ’s location are as fast as Mbps.Frontier records show that a repair was completed on December 2, Frontier advises that there was no trouble found to the network interface terminal at Mr [redacted] ’s locationFrontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interfaceCustomer speeds may vary over timeFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has dealt with constant billing issues with Frontier and has called on [redacted] to be told it has been taken care of and it is never resolvedMr [redacted] request a refund and compensation for time lostFrontier has investigated the above statements and offers the following response: Frontier has made multiple attempts to contact Mr [redacted] by phone regarding this issue and have left messagesFrontier sent Mr [redacted] an email and has mailed a letter to him to provide the direct contact information for a Frontier representative if he still needs assistance regarding this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] rebutted to the response and does not agree with Frontier resolution Frontier has investigated the above statements and offers the following response: Frontier advise once an account is sold to an outside collection agency any dispute would have to be made to the collection agency.Please contact [redacted] *** at [redacted] to dispute any charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier maintains the same position as presented in the original responseAs previously stated, Frontier may offer promotions on pricing and services to eligible customers at various times Customers may contact Frontier Customer Service at any time to inquire about eligibility for promotions If eligible, customers must agree to applicable terms and conditions for a promotion to apply Promotions are not automatically applied to customers’ bills As previously stated, Frontier provides notice of current promotional offers using various means including bill messages, direct mailings and advertising in various local media outletsFrontier has investigated Mr [redacted] ’s account and does not find any requests to discuss product or pricing options within the last monthsFrontier finds that Mr [redacted] spoke with Frontier on February 2, to discuss a billing concern Frontier offered Mr [redacted] a discount as a retention offer Frontier will provide the discounted price until February 2, Frontier spoke with Mr [redacted] on February 7, to provide the above information
Thank you for referring the complaint of Mrs [redacted] M [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises the original Billing Telephone Number (BTN) *** [redacted] was disconnected at Mr***’s requestOn February 27, a new order was initiated to install the current BTN with a 2-year term commitmentOn September 12, I spoke with Mrs [redacted] regarding her concernsDuring this contact, Mrs [redacted] advised that she decided to discontinue her Frontier service effective the end of the monthI advised Mrs [redacted] that I would waive the ETF and place the disconnect for the end of the bill cycle which is September 30, I provided Mrs [redacted] my contact information should she require further assistance regarding this matter We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has been billed incorrectly for the services with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the correct adjustments to the account.Frontier advises that [redacted] has the correct cost of service moving forwardFrontier advises it has reviewed the account with [redacted] on December 12, and has furnished contact information to Frontier for any further assistance concerning his account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her modem does not work or internet after a firmware update Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] ***; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms [redacted] ***If Ms [redacted] continues to experience service issues, she may contact the Internet Help Desk at ###-###-#### or Frontier Repair at ###-###-#### for assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he Satellite internet connection cuts in and outMr [redacted] would like to know if we are going to provide Broadband Internet or Fios internetFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 12, and confirmed that his [redacted] Satellite internet is workingFrontier internet help desk performed several test on the Satellite modemNo issues foundFrontier explained that Broadband or Fios internet are not available at Mr***’s location at this timeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] advises that she recently removed her services from vacation suspensionShe states that she is not getting the same services that she was getting from Verizon prior to the transition to Frontier Frontier has investigated the above statements and offers the following response:Frontier investigated Ms [redacted] ’s accountFrontier determined that there was an error with the order to restore Ms [redacted] ’s servicesFrontier advises that the order to restore Ms [redacted] ’s service was complete on October 3, Frontier spoke with Mr [redacted] on October 6, and had him reboot his television receiversMr [redacted] confirmed that his services were functioning properly now We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier is trying to charge her for service that she did not have and that she was being billed for service after having cancelled her account Ms [redacted] advises that Frontier needs to credit her for the time that her service was out and a credit from the date that she disconnected her serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was already compensated for the days that she was out of service Frontier also advises that her account has been credited back to February 15, 2017, which was the date that the service was cancelled.Frontier spoke with Ms [redacted] on October 20, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her Frontier home phone service over a year ago, to maintain internet service only, but Frontier has continued to bill her for a service that should have been cancelled Ms [redacted] advises that Frontier needs to refund her for the phone service that she was billed for but was no longer being used and should have been cancelledFrontier has investigated the above statements and offers the following response: Frontier advises that there is no documentation that Ms [redacted] called in to cancel her phone serviceFrontier advises the charges for the phone service were printed on every month’s bill, and that Ms [redacted] did not call in to dispute the chargesFrontier also advises that it is the customer’s responsible to review their statements on a monthly basis Frontier advises that a credit for days of phone service was issued to the customer’s account as a courtesy The charges for all of the other months have been sustained Frontier spoke with Ms [redacted] on December 5, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Many Thanks for your help ***
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] states he scheduled a new service install for 1/16/and no technician came Mr [redacted] states he was informed he had to pay a deposit of $and paid the deposit that same day and had the installation re-scheduled for 1/31/and again no technician cameMr [redacted] was advised Frontier was unable to find his deposit and could not set up a new date• Mr [redacted] requests that Frontier provide him written acknowledgement that his deposit was received• Mr [redacted] wants a date for installation.Frontier has investigated the above statements and offers the following response:• Account records show that the initial order for Mr [redacted] was flagged on 1/7/due to no credit match was found, the due date was pushed out weeks and a positive ID form was sent to Mr [redacted] to fill out On 1/11/Frontier identified that Mr [redacted] had been a former customer and withdrew the request for positive ID however the order required a deposit.• Account records show Mr [redacted] did pay a $deposit on 1/17/however the system did not stamp the account with the payment confirmation which caused the 1/31/due date to be missed • Frontier re-scheduled the installation due date and had it expeditedMr [redacted] ’s service was confirmed installed on 2/3/Frontier provided Mr [redacted] a $courtesy adjustment for the issues he experiencedWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Tell us why hereFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was disrupted for non-pay on September 7, and was not restored until September 9, 2016.Ms [redacted] reported her service was not working on September 10, after the restore order was completed.Frontier found that Ms [redacted] ’s location was affected by a network translation concern, which was repaired on September 15, 2016.Frontier has issued credit for her time with out service We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Under regulation policies Frontier cannot provide information about another person’s accountThese investigations are solely based upon Ms [redacted] ’s address Internet speeds are based on multiple variables including limitations of the computer, time of day, distance from the central office, etc Due to Ms [redacted] ’s provisioned speed is higher than Mbps she is not in the group covered by the West Virginia Assurance A Frontier consultant has been in direct contact with Ms [redacted] and at this time resolved concerns about internet speed We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To: Frontier Specialist: Amy B [redacted] Department: Consumer Relations On one of the many, many occasions that I called Frontier Communications, July 18th, 2016, I asked that [redacted] be added to the call and a conference call ensued [redacted] had no record of this account and acknowledged that I have never had a foreign listing in my company name of [redacted] from Also, I have payed my bills directly to [redacted] on a monthly basis for about or so years and have never seen a foreign listing fee ever and have never been overdue on the account Again, I only advertise in Santa Barbara [redacted] agrees that I HAVE NEVER HAD A FOREIGN LISTING, I HAVE NEVER HAD A PHONE NUMBER OF [redacted] there is a mistake and this is not my billI want the account closed immediately!!!!!!!!!!!!!!!!!!!!!!!!!! [redacted] Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierMr [redacted] indicates that he sees a lower price for his service and would like to know why he is unable to receive that priceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps.Frontier offers promotions on pricing and services to new and existing customers at various times throughout the year Customers may contact Frontier Customer Service at any time to inquire about eligibility for current promotionsFrontier advises on February 20, Frontier spoke with [redacted] and advised him of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises a payment of $was misapplied and has been unsuccessful in getting the payment refunded Frontier has investigated the above statements and offers the following response: Account records show a balance of $due on account ###-###-#### A Frontier representative attempted unsuccessfully to reach Ms*** A please contact me letter was sent on February 21, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: ###-###-#### xt 114- Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has had poor internet service.Ms [redacted] would like a permanent repair to her internet service.Frontier has investigated the above statements and offers the following response:Frontier review the account and found Ms [redacted] was due a missed commitment credit of $to her accountFrontier advise that repair ticket was added and closed with an outage in area.Frontier spoke with Mr [redacted] and applied a $credit to account for missed commitment on August 3.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Lavitta N [redacted] Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed for Internet service that should have been disconnectedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] called Frontier on August 22, to disconnect her Internet service Ms [redacted] ’s bill cycle is August 22, and per policy would bill from August 22nd to September 21st as the Internet is a prepaid service Frontier advises that a credit adjustment has been applied to Ms [redacted] ’s account for $45.43.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is experiencing issues with his Frontier service Frontier has investigated the above statements and offers the following response: Frontier records show that a Mr [redacted] subscribes to Frontiers High Speed Internet Max speed for $per monthFrontier advises that this covers speeds as fast as MbpsFrontier advises that the available speed at Mr [redacted] ’s location are as fast as Mbps.Frontier records show that a repair was completed on December 2, Frontier advises that there was no trouble found to the network interface terminal at Mr [redacted] ’s locationFrontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interfaceCustomer speeds may vary over timeFrontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has dealt with constant billing issues with Frontier and has called on [redacted] to be told it has been taken care of and it is never resolvedMr [redacted] request a refund and compensation for time lostFrontier has investigated the above statements and offers the following response: Frontier has made multiple attempts to contact Mr [redacted] by phone regarding this issue and have left messagesFrontier sent Mr [redacted] an email and has mailed a letter to him to provide the direct contact information for a Frontier representative if he still needs assistance regarding this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] rebutted to the response and does not agree with Frontier resolution Frontier has investigated the above statements and offers the following response: Frontier advise once an account is sold to an outside collection agency any dispute would have to be made to the collection agency.Please contact [redacted] *** at [redacted] to dispute any charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier maintains the same position as presented in the original responseAs previously stated, Frontier may offer promotions on pricing and services to eligible customers at various times Customers may contact Frontier Customer Service at any time to inquire about eligibility for promotions If eligible, customers must agree to applicable terms and conditions for a promotion to apply Promotions are not automatically applied to customers’ bills As previously stated, Frontier provides notice of current promotional offers using various means including bill messages, direct mailings and advertising in various local media outletsFrontier has investigated Mr [redacted] ’s account and does not find any requests to discuss product or pricing options within the last monthsFrontier finds that Mr [redacted] spoke with Frontier on February 2, to discuss a billing concern Frontier offered Mr [redacted] a discount as a retention offer Frontier will provide the discounted price until February 2, Frontier spoke with Mr [redacted] on February 7, to provide the above information
Thank you for referring the complaint of Mrs [redacted] M [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises the original Billing Telephone Number (BTN) *** [redacted] was disconnected at Mr***’s requestOn February 27, a new order was initiated to install the current BTN with a 2-year term commitmentOn September 12, I spoke with Mrs [redacted] regarding her concernsDuring this contact, Mrs [redacted] advised that she decided to discontinue her Frontier service effective the end of the monthI advised Mrs [redacted] that I would waive the ETF and place the disconnect for the end of the bill cycle which is September 30, I provided Mrs [redacted] my contact information should she require further assistance regarding this matter We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has been billed incorrectly for the services with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the correct adjustments to the account.Frontier advises that [redacted] has the correct cost of service moving forwardFrontier advises it has reviewed the account with [redacted] on December 12, and has furnished contact information to Frontier for any further assistance concerning his account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her modem does not work or internet after a firmware update Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] ***; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms [redacted] ***If Ms [redacted] continues to experience service issues, she may contact the Internet Help Desk at ###-###-#### or Frontier Repair at ###-###-#### for assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he Satellite internet connection cuts in and outMr [redacted] would like to know if we are going to provide Broadband Internet or Fios internetFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 12, and confirmed that his [redacted] Satellite internet is workingFrontier internet help desk performed several test on the Satellite modemNo issues foundFrontier explained that Broadband or Fios internet are not available at Mr***’s location at this timeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] advises that she recently removed her services from vacation suspensionShe states that she is not getting the same services that she was getting from Verizon prior to the transition to Frontier Frontier has investigated the above statements and offers the following response:Frontier investigated Ms [redacted] ’s accountFrontier determined that there was an error with the order to restore Ms [redacted] ’s servicesFrontier advises that the order to restore Ms [redacted] ’s service was complete on October 3, Frontier spoke with Mr [redacted] on October 6, and had him reboot his television receiversMr [redacted] confirmed that his services were functioning properly now We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that Frontier is trying to charge her for service that she did not have and that she was being billed for service after having cancelled her account Ms [redacted] advises that Frontier needs to credit her for the time that her service was out and a credit from the date that she disconnected her serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was already compensated for the days that she was out of service Frontier also advises that her account has been credited back to February 15, 2017, which was the date that the service was cancelled.Frontier spoke with Ms [redacted] on October 20, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her Frontier home phone service over a year ago, to maintain internet service only, but Frontier has continued to bill her for a service that should have been cancelled Ms [redacted] advises that Frontier needs to refund her for the phone service that she was billed for but was no longer being used and should have been cancelledFrontier has investigated the above statements and offers the following response: Frontier advises that there is no documentation that Ms [redacted] called in to cancel her phone serviceFrontier advises the charges for the phone service were printed on every month’s bill, and that Ms [redacted] did not call in to dispute the chargesFrontier also advises that it is the customer’s responsible to review their statements on a monthly basis Frontier advises that a credit for days of phone service was issued to the customer’s account as a courtesy The charges for all of the other months have been sustained Frontier spoke with Ms [redacted] on December 5, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Many Thanks for your help ***
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] states he scheduled a new service install for 1/16/and no technician came Mr [redacted] states he was informed he had to pay a deposit of $and paid the deposit that same day and had the installation re-scheduled for 1/31/and again no technician cameMr [redacted] was advised Frontier was unable to find his deposit and could not set up a new date• Mr [redacted] requests that Frontier provide him written acknowledgement that his deposit was received• Mr [redacted] wants a date for installation.Frontier has investigated the above statements and offers the following response:• Account records show that the initial order for Mr [redacted] was flagged on 1/7/due to no credit match was found, the due date was pushed out weeks and a positive ID form was sent to Mr [redacted] to fill out On 1/11/Frontier identified that Mr [redacted] had been a former customer and withdrew the request for positive ID however the order required a deposit.• Account records show Mr [redacted] did pay a $deposit on 1/17/however the system did not stamp the account with the payment confirmation which caused the 1/31/due date to be missed • Frontier re-scheduled the installation due date and had it expeditedMr [redacted] ’s service was confirmed installed on 2/3/Frontier provided Mr [redacted] a $courtesy adjustment for the issues he experiencedWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations