On July 26, Frontier spoke with Ms [redacted] she requested service to be cancelledFrontier placed order to disconnect service and issued credit back to July 11,
Frontier has investigated the issue and listened to the sales call for the service installation The customer had been advised there would be no installation chargesThe $fee was the result of the initial installation having difficulty and needing a second dispatch to fix it We have issued a credit for the $fee because had the original installation been successful, we would not have billed the charges On October 5th I left a message for MrTobian advising of the pending credit
Unresolved billing issue since transition from Verizon to Frontier Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and due to some changes with service, previous discounts were removed.Frontier has taken action to add discounts to the account which should be reflection in one to two bill cycles Frontier has issued manual adjustments, from April to current, Frontier issued a total of $When removing auto-pay, it may take one to two bill cycles for that to process through Thus, the reason the payment would have come out automatically.Frontier spoke with Ms [redacted] who confirmed her issues have been resolved
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not receiving the promotional rate that was quoted to her by Frontier for her Internet serviceMs [redacted] states her monthly fee should be $per month.Ms [redacted] also advises that she was offered a $Amazon gift card; however, she has not received the card yetFrontier has investigated the above statements and offers the following response: Frontier advises that an order was placed to correct the promotion on January 18, Frontier advises that the next statement should reflect the correct rate of $Frontier advises that an adjustment in the amount of $has been applied to Ms***’s account for the promotional billing errors on her December and January statementsFrontier advises that an adjustment in the amount of $has been applied to Ms***’s account for the Amazon gift card.Frontier spoke with Ms [redacted] on January 25, and reviewed this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier advises that the DISH services were unbundled on service order the service order: [redacted] This service order was placed on November 9,and posted to the account on November 11, 2016.Frontier advises that a service order( [redacted] ) was placed on November 12, to re-bundle the Dish services.Frontier advises that Mr [redacted] was not billed for Dish services on the November 25, billing cycle
Frontier advises that there are no notes on the account to reflect that a full month credit would be provided However in the interest of resolving the complaint, an additional credit of $has been applied to the account to honor a full month service credit No further credit is warranted
Frontier’s Business Escalations team has made multiple attempts to contact Ms [redacted] at ###-###-#### in which is now temporarily disconnected for non-payment and ###-###-#### in which the consultant was sent to a voicemail which was full and they could not leave a message.First Attempt 6/13/17Second Attempt 06/14/17The Business Escalations team will attempt contact again on June 15, 2017.The Business Escalations team has advised that they have been in contact with Frontier’s High Toll Fraud team and they confirmed that Ms [redacted] has been advised multiple times that she must complete hacking paperwork and send back to Frontier proving that she has secured her phone systemShe was also advised that even with this done, Frontier will consider only 50% of these charges as no credit is guaranteed at this time
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she disconnected some of her service on July 5th, and the rest of her service on July 15th, and is still being billed for all of themFrontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and found that the service was disconnected on July 19th, Frontier determined the customer was billed for services after it was disconnectedCredit was applied to the account back through July 19th, Credit applied to final billing in the amount of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The charges billed to [redacted] have been removed and the account now has a zero balance After review it has been determined that a tech never went outThe order was staged several different times back to assignmentsAssignments tried to correct the order due to recurring notes of ‘address not HSI capable.’ The stage code from TC to NQC on 7/caused this customer to bill once the order posted on 9/The customer has never had service, therefore due full creditsWe have issued a credit of $for voice, $for HSI, $for TV, and for the install feeThe account now has a zero balance If the customer should have any other questions or concerns, I(Shabrenia W***) can be reached at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that as long as the free HBO provided is for the term of my year agreement as originally stated when I signed up for services, then I accept the resolution provided Regards, [redacted]
Revdex.com: I have spoke with Norma at Frontier She assures me that my account will be credited for the and will show on my next bill on 3/7/ She also says that nothing will show on my credit report If this is all happens on 3/7/18; then I am satisfied with the response Thanks! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This information is not correct or trueWhat [redacted] told them is that it worked for days and now it's back to very slowI have yet to see the credit on my accountFrontier sent me a letter stating that we are months past due when I was told last month that my account was credited instead of receiving any credits I received a past due noticeWe are running at 4mbps instead of what we are paying for not to mention that I am out of contract and they raised my rate by $a month and refuse to bring the rate down unless I sign another contract with them which I am not willing to do to continue paying for service I have never receivedI am very upset and tired of paying for something I am not getting whatsoeverFrontier needs to step up and stop lying get your stuff together and give me what I've been paying forYou should give me credit for over a year of service I have been paying for that I am not receiving Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that his Frontier internet has not been fast enough to meet his needs Mr [redacted] advises that he wants to cancel his Frontier service because he is not satisfied with the performance of the serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speed and connectivity depends on many factors including: network congestion, customer location, customer equipment, and network interference Actual speeds may vary and are not guaranteedFrontier advises that a technician was sent to Mr [redacted] ’ home on March 6, and March 8, 2018, who repaired an outside cable pair and replaced the customer’s modem Frontier spoke with Mr [redacted] on March 9, and confirmed that his internet was working properly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he requested new Internet service with Frontier.Mr [redacted] states that when the technician came to his home to install the service he was advised that Frontier could not provide the speed he was requesting to his homeMr [redacted] states that he advised Frontier to cancel the service and he installed another providerMr [redacted] states he was billed for service from Frontier that was not installed Frontier has investigated the above statements and offers the following response: Frontier determines that Mr [redacted] account was activated in the billing system in errorFrontier applied an adjustment of $on Mr [redacted] account on February 10, Mr [redacted] no longer has a balance with FrontierFrontier spoke with Mr [redacted] on February 22, and advised the information aboveMr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he requested disconnect when he paid his last bill in May or June Mr [redacted] wants Frontier to clear his bill and remove from his credit reportFrontier has investigated the above statements and offers the following response: Mr [redacted] made his last payment July 25, 2016.Frontier reviewed the call on July 25, and Mr [redacted] was transferred to Bill Matrix and paid through the IVR There was no mention at that time of disconnect.Mr [redacted] provided Frontier with a lease agreement that was effective September 1, 2016.Mr [redacted] had accepted a one- year term commitment in exchange for a $Visa card that stared December and would have been completed in December 2016.Frontier does not give out tangible items without a commitmentFrontier has found that Mr [redacted] is responsible for the balance on the account.Frontier stands by its decision We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that starting April when Frontier took over her service, her internet, phone and TV have all been interrupted No Telephone service for Weeks and no TV service for weeks From April through July she has called and technicians do not know the answers and supervisors are never available Ms [redacted] advised that her home burned down on July 31, and Frontier billed her for service for the time she did not have it, July 31, through August 23, She called to put the service on a vacation hold until she could transfer her service to a new location, but the vacation service was never added Her bill fluctuates every month Frontier continues to bill her $for internet service and $for phone service And had charges on her bill that she never ordered Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that five repair tickets were issued on this account starting with April through November 2, A total of $for out of service credit was applied to Ms***’s account.A Frontier representative found that Ms [redacted] did request the vacation rate to be added to her account from July 31, through August 23, To qualify for Frontier’s vacation rate a customer would have to have it for a minimum of days Ms [redacted] did not need the vacation service for thirty days A Frontier representative applied a onetime credit to Ms***’s account for the cost difference of the vacation service The total amount of the credit applied to Ms***’s account was $for the vacation rate.A Frontier representative found that the monthly promotion Ms [redacted] was offered was not active on her account and the lifeline discount was removedMs [redacted] will have to apply for the lifeline discount again to have it added back to her account A Frontier representative applied a onetime credit to Ms***’s account in the amount of $for the lifeline discount on January 5, A Frontier representative placed an order to correct the promotional discounts on Ms***’s account and will follow up to review her account for the next two months to make sure she is billed the correct rate A Frontier representative spoke with Ms [redacted] on January 20, to explain and provided the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
On January 5, Ms [redacted] contacted Frontier and confirmed that her phone was working well.She advised to please close the trouble ticket associated to this trouble report.Frontier can advise that there were some incorrect codes in the system causing this error.Frontier corrected these errors and phone service came back up.Frontier has issued an adjustment in the amount of $that will appear on the next billing statement.Frontier does sincerely apologize for any miscommunication or inconvenience caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After speaking with Frontier regarding this they state the early termination fee will remain as they counter that proper notice was given to me regarding a contract renewal In speaking to the representative is clear to me that Frontier has questionable business practices in which they trick customers into extending service after previous contract has been completed by having their retention team reps create an illusion that a "special price" plan is not a contract service but as in my case it clearly wasMy complaint remains that Frontier will trick future customers as they look to retain customers I no longer wish to proceed as I see Frontier does not care and will pay my remaining bill under protest I look forward to "cutting the cord," thanks Frontier Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he saw a Frontier offer online for $internet, yet he is being charged for $+ mysterious chargesMr [redacted] states that no one can seem to give him a direct answer as to what the extra charges are forMr [redacted] advises he would like the rate of $a month to be applied to his account, or at least just the $stated in his contract and the additional fees reversedFrontier has investigated the above statements and offers the following response: Frontier confirms that Mr [redacted] is currently being charged $+ taxes and surcharges per month for home phone and internet services bundledFrontier advises that this is the best rate offered for a phone and internet bundle.Frontier has reviewed Mr [redacted] ’s billing history and determined in addition to the monthly rate, Mr [redacted] was correctly billed connection fees, a modem purchase fee on the first bill, as well as reconnection fees and late feesFrontier records show that Mr [redacted] was charged a total of $in international calls that should have been covered under his subscribed International World PlanFrontier has provided the appropriate credit for all international calls billed to date, leaving the remaining balance owed to Frontier at $Frontier records show that Mr [redacted] canceled his account effective 4/17/2018, so he will be receiving a new statement within the next days reflecting the corrected balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier has waived the isolation charge of $85.00, which was issued for an inside check to modem and wire, on September 20, 2016.Frontier returned on September 30, and replaced feet of Ariel wire, which cleared up the issue.Frontier advised Mr [redacted] of these results
On July 26, Frontier spoke with Ms [redacted] she requested service to be cancelledFrontier placed order to disconnect service and issued credit back to July 11,
Frontier has investigated the issue and listened to the sales call for the service installation The customer had been advised there would be no installation chargesThe $fee was the result of the initial installation having difficulty and needing a second dispatch to fix it We have issued a credit for the $fee because had the original installation been successful, we would not have billed the charges On October 5th I left a message for MrTobian advising of the pending credit
Unresolved billing issue since transition from Verizon to Frontier Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and due to some changes with service, previous discounts were removed.Frontier has taken action to add discounts to the account which should be reflection in one to two bill cycles Frontier has issued manual adjustments, from April to current, Frontier issued a total of $When removing auto-pay, it may take one to two bill cycles for that to process through Thus, the reason the payment would have come out automatically.Frontier spoke with Ms [redacted] who confirmed her issues have been resolved
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not receiving the promotional rate that was quoted to her by Frontier for her Internet serviceMs [redacted] states her monthly fee should be $per month.Ms [redacted] also advises that she was offered a $Amazon gift card; however, she has not received the card yetFrontier has investigated the above statements and offers the following response: Frontier advises that an order was placed to correct the promotion on January 18, Frontier advises that the next statement should reflect the correct rate of $Frontier advises that an adjustment in the amount of $has been applied to Ms***’s account for the promotional billing errors on her December and January statementsFrontier advises that an adjustment in the amount of $has been applied to Ms***’s account for the Amazon gift card.Frontier spoke with Ms [redacted] on January 25, and reviewed this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier advises that the DISH services were unbundled on service order the service order: [redacted] This service order was placed on November 9,and posted to the account on November 11, 2016.Frontier advises that a service order( [redacted] ) was placed on November 12, to re-bundle the Dish services.Frontier advises that Mr [redacted] was not billed for Dish services on the November 25, billing cycle
Frontier advises that there are no notes on the account to reflect that a full month credit would be provided However in the interest of resolving the complaint, an additional credit of $has been applied to the account to honor a full month service credit No further credit is warranted
Frontier’s Business Escalations team has made multiple attempts to contact Ms [redacted] at ###-###-#### in which is now temporarily disconnected for non-payment and ###-###-#### in which the consultant was sent to a voicemail which was full and they could not leave a message.First Attempt 6/13/17Second Attempt 06/14/17The Business Escalations team will attempt contact again on June 15, 2017.The Business Escalations team has advised that they have been in contact with Frontier’s High Toll Fraud team and they confirmed that Ms [redacted] has been advised multiple times that she must complete hacking paperwork and send back to Frontier proving that she has secured her phone systemShe was also advised that even with this done, Frontier will consider only 50% of these charges as no credit is guaranteed at this time
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she disconnected some of her service on July 5th, and the rest of her service on July 15th, and is still being billed for all of themFrontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and found that the service was disconnected on July 19th, Frontier determined the customer was billed for services after it was disconnectedCredit was applied to the account back through July 19th, Credit applied to final billing in the amount of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The charges billed to [redacted] have been removed and the account now has a zero balance After review it has been determined that a tech never went outThe order was staged several different times back to assignmentsAssignments tried to correct the order due to recurring notes of ‘address not HSI capable.’ The stage code from TC to NQC on 7/caused this customer to bill once the order posted on 9/The customer has never had service, therefore due full creditsWe have issued a credit of $for voice, $for HSI, $for TV, and for the install feeThe account now has a zero balance If the customer should have any other questions or concerns, I(Shabrenia W***) can be reached at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that as long as the free HBO provided is for the term of my year agreement as originally stated when I signed up for services, then I accept the resolution provided Regards, [redacted]
Revdex.com: I have spoke with Norma at Frontier She assures me that my account will be credited for the and will show on my next bill on 3/7/ She also says that nothing will show on my credit report If this is all happens on 3/7/18; then I am satisfied with the response Thanks! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This information is not correct or trueWhat [redacted] told them is that it worked for days and now it's back to very slowI have yet to see the credit on my accountFrontier sent me a letter stating that we are months past due when I was told last month that my account was credited instead of receiving any credits I received a past due noticeWe are running at 4mbps instead of what we are paying for not to mention that I am out of contract and they raised my rate by $a month and refuse to bring the rate down unless I sign another contract with them which I am not willing to do to continue paying for service I have never receivedI am very upset and tired of paying for something I am not getting whatsoeverFrontier needs to step up and stop lying get your stuff together and give me what I've been paying forYou should give me credit for over a year of service I have been paying for that I am not receiving Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that his Frontier internet has not been fast enough to meet his needs Mr [redacted] advises that he wants to cancel his Frontier service because he is not satisfied with the performance of the serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speed and connectivity depends on many factors including: network congestion, customer location, customer equipment, and network interference Actual speeds may vary and are not guaranteedFrontier advises that a technician was sent to Mr [redacted] ’ home on March 6, and March 8, 2018, who repaired an outside cable pair and replaced the customer’s modem Frontier spoke with Mr [redacted] on March 9, and confirmed that his internet was working properly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he requested new Internet service with Frontier.Mr [redacted] states that when the technician came to his home to install the service he was advised that Frontier could not provide the speed he was requesting to his homeMr [redacted] states that he advised Frontier to cancel the service and he installed another providerMr [redacted] states he was billed for service from Frontier that was not installed Frontier has investigated the above statements and offers the following response: Frontier determines that Mr [redacted] account was activated in the billing system in errorFrontier applied an adjustment of $on Mr [redacted] account on February 10, Mr [redacted] no longer has a balance with FrontierFrontier spoke with Mr [redacted] on February 22, and advised the information aboveMr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he requested disconnect when he paid his last bill in May or June Mr [redacted] wants Frontier to clear his bill and remove from his credit reportFrontier has investigated the above statements and offers the following response: Mr [redacted] made his last payment July 25, 2016.Frontier reviewed the call on July 25, and Mr [redacted] was transferred to Bill Matrix and paid through the IVR There was no mention at that time of disconnect.Mr [redacted] provided Frontier with a lease agreement that was effective September 1, 2016.Mr [redacted] had accepted a one- year term commitment in exchange for a $Visa card that stared December and would have been completed in December 2016.Frontier does not give out tangible items without a commitmentFrontier has found that Mr [redacted] is responsible for the balance on the account.Frontier stands by its decision We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that starting April when Frontier took over her service, her internet, phone and TV have all been interrupted No Telephone service for Weeks and no TV service for weeks From April through July she has called and technicians do not know the answers and supervisors are never available Ms [redacted] advised that her home burned down on July 31, and Frontier billed her for service for the time she did not have it, July 31, through August 23, She called to put the service on a vacation hold until she could transfer her service to a new location, but the vacation service was never added Her bill fluctuates every month Frontier continues to bill her $for internet service and $for phone service And had charges on her bill that she never ordered Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that five repair tickets were issued on this account starting with April through November 2, A total of $for out of service credit was applied to Ms***’s account.A Frontier representative found that Ms [redacted] did request the vacation rate to be added to her account from July 31, through August 23, To qualify for Frontier’s vacation rate a customer would have to have it for a minimum of days Ms [redacted] did not need the vacation service for thirty days A Frontier representative applied a onetime credit to Ms***’s account for the cost difference of the vacation service The total amount of the credit applied to Ms***’s account was $for the vacation rate.A Frontier representative found that the monthly promotion Ms [redacted] was offered was not active on her account and the lifeline discount was removedMs [redacted] will have to apply for the lifeline discount again to have it added back to her account A Frontier representative applied a onetime credit to Ms***’s account in the amount of $for the lifeline discount on January 5, A Frontier representative placed an order to correct the promotional discounts on Ms***’s account and will follow up to review her account for the next two months to make sure she is billed the correct rate A Frontier representative spoke with Ms [redacted] on January 20, to explain and provided the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
On January 5, Ms [redacted] contacted Frontier and confirmed that her phone was working well.She advised to please close the trouble ticket associated to this trouble report.Frontier can advise that there were some incorrect codes in the system causing this error.Frontier corrected these errors and phone service came back up.Frontier has issued an adjustment in the amount of $that will appear on the next billing statement.Frontier does sincerely apologize for any miscommunication or inconvenience caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After speaking with Frontier regarding this they state the early termination fee will remain as they counter that proper notice was given to me regarding a contract renewal In speaking to the representative is clear to me that Frontier has questionable business practices in which they trick customers into extending service after previous contract has been completed by having their retention team reps create an illusion that a "special price" plan is not a contract service but as in my case it clearly wasMy complaint remains that Frontier will trick future customers as they look to retain customers I no longer wish to proceed as I see Frontier does not care and will pay my remaining bill under protest I look forward to "cutting the cord," thanks Frontier Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he saw a Frontier offer online for $internet, yet he is being charged for $+ mysterious chargesMr [redacted] states that no one can seem to give him a direct answer as to what the extra charges are forMr [redacted] advises he would like the rate of $a month to be applied to his account, or at least just the $stated in his contract and the additional fees reversedFrontier has investigated the above statements and offers the following response: Frontier confirms that Mr [redacted] is currently being charged $+ taxes and surcharges per month for home phone and internet services bundledFrontier advises that this is the best rate offered for a phone and internet bundle.Frontier has reviewed Mr [redacted] ’s billing history and determined in addition to the monthly rate, Mr [redacted] was correctly billed connection fees, a modem purchase fee on the first bill, as well as reconnection fees and late feesFrontier records show that Mr [redacted] was charged a total of $in international calls that should have been covered under his subscribed International World PlanFrontier has provided the appropriate credit for all international calls billed to date, leaving the remaining balance owed to Frontier at $Frontier records show that Mr [redacted] canceled his account effective 4/17/2018, so he will be receiving a new statement within the next days reflecting the corrected balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier has waived the isolation charge of $85.00, which was issued for an inside check to modem and wire, on September 20, 2016.Frontier returned on September 30, and replaced feet of Ariel wire, which cleared up the issue.Frontier advised Mr [redacted] of these results