Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed for Internet service that should have been disconnectedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] called Frontier on August 22, to disconnect her Internet service Ms [redacted] ’s bill cycle is August 22, and per policy would bill from August 22nd to September 21st as the Internet is a prepaid service Frontier advises that a credit adjustment has been applied to Ms [redacted] ’s account for $45.43.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The charges billed to [redacted] have been removed and the account now has a zero balance After review it has been determined that a tech never went outThe order was staged several different times back to assignmentsAssignments tried to correct the order due to recurring notes of ‘address not HSI capable.’ The stage code from TC to NQC on 7/caused this customer to bill once the order posted on 9/The customer has never had service, therefore due full creditsWe have issued a credit of $for voice, $for HSI, $for TV, and for the install feeThe account now has a zero balance If the customer should have any other questions or concerns, I(Shabrenia W***) can be reached at [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has been billed incorrectly for the services with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the correct adjustments to the account.Frontier advises that [redacted] has the correct cost of service moving forwardFrontier advises it has reviewed the account with [redacted] on December 12, and has furnished contact information to Frontier for any further assistance concerning his account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding promises of a certain speed of interne but not receiving it Our records indicate Mr [redacted] was contacted by technical support; however, the matter was discussed with Sandra It was confirmed they are hard wired to the modem and getting slow speeds The customer was informed there is currently no remedy for the slow speed issue but Frontier has future plans to update equipment for this area As of March 7, 2018, there is no estimated date of completion available.We sincerely apologize for the difficulty Mr [redacted] is experiencing Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT 111-3143.Thank you,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has had poor internet service.Ms [redacted] would like a permanent repair to her internet service.Frontier has investigated the above statements and offers the following response:Frontier review the account and found Ms [redacted] was due a missed commitment credit of $to her accountFrontier advise that repair ticket was added and closed with an outage in area.Frontier spoke with Mr [redacted] and applied a $credit to account for missed commitment on August 3.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Lavitta N [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone and Internet services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that a repair was completed to Mr [redacted] services on January 21, Frontier issued an adjustment in the amount of $for the loss of servicesFrontier spoke with Mr [redacted] on January 24, who confirmed that his services have been repaired We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierMr [redacted] indicates that he sees a lower price for his service and would like to know why he is unable to receive that priceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps.Frontier offers promotions on pricing and services to new and existing customers at various times throughout the year Customers may contact Frontier Customer Service at any time to inquire about eligibility for current promotionsFrontier advises on February 20, Frontier spoke with [redacted] and advised him of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
On July 26, Frontier spoke with Ms [redacted] she requested service to be cancelledFrontier placed order to disconnect service and issued credit back to July 11,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that as long as the free HBO provided is for the term of my year agreement as originally stated when I signed up for services, then I accept the resolution provided Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises a payment of $was misapplied and has been unsuccessful in getting the payment refunded Frontier has investigated the above statements and offers the following response: Account records show a balance of $due on account ###-###-#### A Frontier representative attempted unsuccessfully to reach Ms*** A please contact me letter was sent on February 21, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: ###-###-#### xt 114- Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier, as a courtesy, has waived the charges associated with the Television Mundo package, including associated equipmentFrontier advises that the charges associated with the internet for the time the account was active are being sustainedFrontier spoke with Ms [redacted] regarding the remaining balance and action taken in regards to the inquiry We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has been with Frontier for a little over months and has had multiple troubles with the TV serviceMs [redacted] states she also signed up for an Amazon Prime offer, but the code does not workFrontier has investigated the above statements and offers the following response: Frontier confirms Ms [redacted] called in multiple times to report issues with her TV and phone serviceA technician was sent for one of the reports and the others were all resolved over the phoneFrontier advises that once the Amazon Prime redemption code has been sent, Amazon would need to be contacted for any complications with using the codeFrontier has reached out to Ms [redacted] and left messages with a direct contact number for any further assistance she may needWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If you look at Frontier's internet plans from lowest price to highest price none are $At one time it could have been $49.99, I can't answer this, nor can or will they tell me how long it should have been $They say they send out and let consumers know about discounts, but I've never received any, if I had any knowledge of discounts we would not have this complaintI'm pretty sure this issue with Frontier will go in their favor, it really upsets me how many elderly people on fixed incomes are not aware of their so called we send out information on discounts or you should call once a year to check your accountTo me their response that they sent is not trying to fix the issue with a better way of informing the customer they have a lower price plan or the money this greedy company (Frontier Communications) has pocketed over the years
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for a phone package at $per month plus taxes and feesMr [redacted] advises that since the change, his bills have been coming in over $a monthFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and finds that he is billed for a phone package at $plus taxes and surcharges and is being billed correctly each monthFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with her furtherFrontier has mailed Mr [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states that since 06/11/she has not been able to watch TV or use her internet service Frontier has investigated the above statements and offers the following response: Frontier contacted [redacted] who confirmed that her service are working and time out of service credit was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Benjamin D [redacted] Department: Customer Relation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be speaking with legal counsel on this matterI paid Frontier for service from September to June in the sum of: $1,(here's what I have paid and when: $(told to -25$ for not being able to connect service on promised date - First incorrect billed amount of: $152.33), From this point forward all bills over 200$ - Paid as directed by representative on the phone who just kept saying "your account is being worked on; This should correct it; Don't know why the promotional rate is staying on" etc.....10/13: 139$, 11/04: $206.69, 12/28: $140.95, 1/23: $140.95, 2/02: $140.95, 3/15: $140.36, 4/13: $140.95, 5/19: $203.49, & 6/23: $- Told paid in Full till next billing cycling; via voice mail.)Thank-you for your time and efforts; much appreciate the work The Revdex.com does for consumers Regards, [redacted] - [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he agreed to a contract with Verizon FIOS for $a month that was supposed to end 2/3/He states there was a payment made that was lost in the Frontier transitionMr [redacted] states he spoke to Frontier Reps and Supervisors and his service was turn offHe stated he did not request service to be turned offHe had to start over in June with a new account and his monthly amount had increased.Mr [redacted] advises his November bill is due and the amount is still wrongHe would like his contract reset and his amount corrected Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] records have been reviewedThe payment has been credited to his account.Frontier advises the records indicated Mr [redacted] was turn off due to misunderstandingMr [redacted] accepted a different plan with Frontier in June when service were ordered againThis service cost moreFrontier advises the credits have been issued the Novembers amount due has been satisfied, and the old plan has been put back on the accountThis information will reflect on the December bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was quoted less than what he was paying before for faster internet and more channelsFrontier has investigated the above statements and offers the following response: Frontier advises that our records show Mr [redacted] was quoted plus taxes and surcharges for months for a triple play with Phone, Ultimate HD Video package and 100/internet speed.Frontier advises that this offer will expire on December 2, 2017.Frontier advises that we have issue credits on the January, February and March 7, statement to reflect the correct offerFrontier spoke to Mr [redacted] on March 7, and he was satisfied with this resolution
On January 5, Ms [redacted] contacted Frontier and confirmed that her phone was working well.She advised to please close the trouble ticket associated to this trouble report.Frontier can advise that there were some incorrect codes in the system causing this error.Frontier corrected these errors and phone service came back up.Frontier has issued an adjustment in the amount of $that will appear on the next billing statement.Frontier does sincerely apologize for any miscommunication or inconvenience caused
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his phone service has been out of service since June 23, Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] service was restored July 4, Frontier has issued credit for the time out of service and missed commitment for repairTotal credit issued is $Frontier was unsuccessful in our attempts to reach Mr***We have provided our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed for Internet service that should have been disconnectedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] called Frontier on August 22, to disconnect her Internet service Ms [redacted] ’s bill cycle is August 22, and per policy would bill from August 22nd to September 21st as the Internet is a prepaid service Frontier advises that a credit adjustment has been applied to Ms [redacted] ’s account for $45.43.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The charges billed to [redacted] have been removed and the account now has a zero balance After review it has been determined that a tech never went outThe order was staged several different times back to assignmentsAssignments tried to correct the order due to recurring notes of ‘address not HSI capable.’ The stage code from TC to NQC on 7/caused this customer to bill once the order posted on 9/The customer has never had service, therefore due full creditsWe have issued a credit of $for voice, $for HSI, $for TV, and for the install feeThe account now has a zero balance If the customer should have any other questions or concerns, I(Shabrenia W***) can be reached at [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has been billed incorrectly for the services with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the correct adjustments to the account.Frontier advises that [redacted] has the correct cost of service moving forwardFrontier advises it has reviewed the account with [redacted] on December 12, and has furnished contact information to Frontier for any further assistance concerning his account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding promises of a certain speed of interne but not receiving it Our records indicate Mr [redacted] was contacted by technical support; however, the matter was discussed with Sandra It was confirmed they are hard wired to the modem and getting slow speeds The customer was informed there is currently no remedy for the slow speed issue but Frontier has future plans to update equipment for this area As of March 7, 2018, there is no estimated date of completion available.We sincerely apologize for the difficulty Mr [redacted] is experiencing Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT 111-3143.Thank you,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she has had poor internet service.Ms [redacted] would like a permanent repair to her internet service.Frontier has investigated the above statements and offers the following response:Frontier review the account and found Ms [redacted] was due a missed commitment credit of $to her accountFrontier advise that repair ticket was added and closed with an outage in area.Frontier spoke with Mr [redacted] and applied a $credit to account for missed commitment on August 3.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Lavitta N [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone and Internet services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that a repair was completed to Mr [redacted] services on January 21, Frontier issued an adjustment in the amount of $for the loss of servicesFrontier spoke with Mr [redacted] on January 24, who confirmed that his services have been repaired We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierMr [redacted] indicates that he sees a lower price for his service and would like to know why he is unable to receive that priceFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps.Frontier offers promotions on pricing and services to new and existing customers at various times throughout the year Customers may contact Frontier Customer Service at any time to inquire about eligibility for current promotionsFrontier advises on February 20, Frontier spoke with [redacted] and advised him of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
On July 26, Frontier spoke with Ms [redacted] she requested service to be cancelledFrontier placed order to disconnect service and issued credit back to July 11,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that as long as the free HBO provided is for the term of my year agreement as originally stated when I signed up for services, then I accept the resolution provided Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises a payment of $was misapplied and has been unsuccessful in getting the payment refunded Frontier has investigated the above statements and offers the following response: Account records show a balance of $due on account ###-###-#### A Frontier representative attempted unsuccessfully to reach Ms*** A please contact me letter was sent on February 21, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: ###-###-#### xt 114- Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier, as a courtesy, has waived the charges associated with the Television Mundo package, including associated equipmentFrontier advises that the charges associated with the internet for the time the account was active are being sustainedFrontier spoke with Ms [redacted] regarding the remaining balance and action taken in regards to the inquiry We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has been with Frontier for a little over months and has had multiple troubles with the TV serviceMs [redacted] states she also signed up for an Amazon Prime offer, but the code does not workFrontier has investigated the above statements and offers the following response: Frontier confirms Ms [redacted] called in multiple times to report issues with her TV and phone serviceA technician was sent for one of the reports and the others were all resolved over the phoneFrontier advises that once the Amazon Prime redemption code has been sent, Amazon would need to be contacted for any complications with using the codeFrontier has reached out to Ms [redacted] and left messages with a direct contact number for any further assistance she may needWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If you look at Frontier's internet plans from lowest price to highest price none are $At one time it could have been $49.99, I can't answer this, nor can or will they tell me how long it should have been $They say they send out and let consumers know about discounts, but I've never received any, if I had any knowledge of discounts we would not have this complaintI'm pretty sure this issue with Frontier will go in their favor, it really upsets me how many elderly people on fixed incomes are not aware of their so called we send out information on discounts or you should call once a year to check your accountTo me their response that they sent is not trying to fix the issue with a better way of informing the customer they have a lower price plan or the money this greedy company (Frontier Communications) has pocketed over the years
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for a phone package at $per month plus taxes and feesMr [redacted] advises that since the change, his bills have been coming in over $a monthFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and finds that he is billed for a phone package at $plus taxes and surcharges and is being billed correctly each monthFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with her furtherFrontier has mailed Mr [redacted] a letter with direct contact information if she needs any additional assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states that since 06/11/she has not been able to watch TV or use her internet service Frontier has investigated the above statements and offers the following response: Frontier contacted [redacted] who confirmed that her service are working and time out of service credit was issued We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Benjamin D [redacted] Department: Customer Relation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be speaking with legal counsel on this matterI paid Frontier for service from September to June in the sum of: $1,(here's what I have paid and when: $(told to -25$ for not being able to connect service on promised date - First incorrect billed amount of: $152.33), From this point forward all bills over 200$ - Paid as directed by representative on the phone who just kept saying "your account is being worked on; This should correct it; Don't know why the promotional rate is staying on" etc.....10/13: 139$, 11/04: $206.69, 12/28: $140.95, 1/23: $140.95, 2/02: $140.95, 3/15: $140.36, 4/13: $140.95, 5/19: $203.49, & 6/23: $- Told paid in Full till next billing cycling; via voice mail.)Thank-you for your time and efforts; much appreciate the work The Revdex.com does for consumers Regards, [redacted] - [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he agreed to a contract with Verizon FIOS for $a month that was supposed to end 2/3/He states there was a payment made that was lost in the Frontier transitionMr [redacted] states he spoke to Frontier Reps and Supervisors and his service was turn offHe stated he did not request service to be turned offHe had to start over in June with a new account and his monthly amount had increased.Mr [redacted] advises his November bill is due and the amount is still wrongHe would like his contract reset and his amount corrected Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] records have been reviewedThe payment has been credited to his account.Frontier advises the records indicated Mr [redacted] was turn off due to misunderstandingMr [redacted] accepted a different plan with Frontier in June when service were ordered againThis service cost moreFrontier advises the credits have been issued the Novembers amount due has been satisfied, and the old plan has been put back on the accountThis information will reflect on the December bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was quoted less than what he was paying before for faster internet and more channelsFrontier has investigated the above statements and offers the following response: Frontier advises that our records show Mr [redacted] was quoted plus taxes and surcharges for months for a triple play with Phone, Ultimate HD Video package and 100/internet speed.Frontier advises that this offer will expire on December 2, 2017.Frontier advises that we have issue credits on the January, February and March 7, statement to reflect the correct offerFrontier spoke to Mr [redacted] on March 7, and he was satisfied with this resolution
On January 5, Ms [redacted] contacted Frontier and confirmed that her phone was working well.She advised to please close the trouble ticket associated to this trouble report.Frontier can advise that there were some incorrect codes in the system causing this error.Frontier corrected these errors and phone service came back up.Frontier has issued an adjustment in the amount of $that will appear on the next billing statement.Frontier does sincerely apologize for any miscommunication or inconvenience caused
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his phone service has been out of service since June 23, Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] service was restored July 4, Frontier has issued credit for the time out of service and missed commitment for repairTotal credit issued is $Frontier was unsuccessful in our attempts to reach Mr***We have provided our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter