Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12762345, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I did eventually get my internet back up and running, I did not ever cancel my reservationMy husband was home all day and the technician never showed up as scheduled the first timeFrontier also did not address the issue of the multiple disconnects of the conversations or the lack of call backs in those situationsI'm appreciative of the fixed internet, but I want to see promise of instruction for the team toward better customer service in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact same response they had previously, I would like all charges wiped from my account and for that account to be closedI was given the run around from day oneI have an email from them stating that I only called in regards to my services one time, I can submit phone records proving that is not the truthI also have speed test screen shots done that shows that the highest speed I ever got even when they moved me up to was 11, and that was on a good dayNormally it was 2-mega byte download speedI have called several times about this and transferred through their departments with no resolutionAlso they sent a technician to my house after this complaint without contacting me by email or voicemail to let me know that a technician would be coming to my residenceI am extremely frustrated that for the second time they have come back with the same response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Megan mentioned she would update our account and reverse all DVR related fees we were charged since 10/and would appear on our account on 11/As of 11/18, the fees have not been correctedWe went ahead and paid the $balance to prevent delinquencyFurthermore, we were to receive boxes to help send the equipment back and the boxes have not come in Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that the gift card was sent to [redacted] on December 9, 2016.Mr [redacted] received his $courtesy credit on November 3, 2016.In addition the customer received a credit of $for the installation We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above
Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attentionThe Complaint states that: Mrs [redacted] advises Frontier she is having issues getting her new service installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on August 16, and was advised the service was installed on August 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier has contacted meA rep named April called me the day before my installThe statement they made is falseI was told I had service and went thru their verification deptI was on the phone for TWO HOURS!!They dropped the ball twiceWhen you setup a new account this information is what frontier checks for and I was told service is availableAll of sudden my area does not have TV serviceOnce again their verification deptconfirmed EVERTYTHING!!!! They wasted my timeThey need to re-train their customer service dept Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she recently moved her service to a new location She then began getting two bills for the service Ms [redacted] called and questioned this The representative explained a new line was opened and the old one was still billing her The representative then said they would take care of the billing issue They did not, Ms [redacted] received a bill in the amount of $ Frontier has investigated the above statements and offers the following response: The credit for the old account in the amount of $was issued on March 15, 2017, the account now has a zero balance Frontier has also removed any negative credit marks from Ms***’s credit Frontier tried reaching out to Ms [redacted] but was only able to leave her a message about this We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I found out today that Frontier has reversed the disputed chargesThey were extremely unhelpful and would still not recommend doing business with them but my issue is resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The billing is still not correct and in December 2016, I was billed twice as much as I was supposed toAnd additional charges again in January I will be calling Frontier this evening to try to reverse the mistakes that were made.Frontier is the worse company ever that can't seem to work together and resolve problems Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: · Frontier apologizes that the service charges were not explained correctly to MsGorman · Below is Ms [redacted] ’s monthly recurring charges before taxes and surcharges: Simply Broadband $ Dish Top $ Joey Receivers $ Dish Telco Bundle Credit -$ Dish Intro Savings - months -$ Dish Seasonal Sale - months -$ TOTAL BEFORE TAXES AND SURCHARGES $ · Ms [redacted] also will receive months free of HBO, Showtime, STARZ and Max, HD Free for Life and the Dish Protection Plan free for months · Ms [redacted] has also received a one-time Introductory Savings of $from Dish · Should Ms [redacted] have any further questions regarding her services or billing she can contact Customer Service at [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for Frontier services that were never installedMs [redacted] also advises she has received collections lettersFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on September 6, and determined that the Frontier services were billed in error Frontier advises that a credit adjustment has been applied to Ms***’s account to a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that on May 30, he called Frontier to request a disconnection of service effective June 30, Mr [redacted] states that he continues to get billed for the terminated services Frontier has investigated the above statements and offers the following response: On May 25, Mr [redacted] requested that his services be disconnected effective July 1, 2017.On July 3, 2017, Mr [redacted] contacted Frontier to advise that his Frontier service was still working After reviewing his account, it was found that due to a system issue, the disconnect order did not get processed on May 25thOn July 3rd, a disconnect order was placed with an effective date of June 30th On June 10th, prior to Mr***’s disconnect date of June 30th, his monthly bill was generated as Frontier services are billed one month in advance.On July 10th, a final bill was generated reflecting credit for services not rendered July 1st through July 9th Subsequently, the balance for $was for services rendered from June 10th through June 30th, plus a Frontier Broadband Processing fee as it relates to Frontier’s terms of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states she was not informed of potential repair fees by Frontier to repair her service Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it our records indicate on July 5, a Frontier technician repaired service inside the homeFrontier advises that when a repair is done in the home to wiring and jacks the fee is applicable.Frontier advises it has adjusted the account as a courtesy for Ms [redacted] ’s inconvenienceFrontier advised it has spoken with [redacted] on August 17, 2017, and advised her of applicable charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: [redacted] is stating he is paying for 50Mbps internet speed and only receiving 8.8Mbps after speed test for the last months.Frontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] account and determined that due to a surplus of WIFI traffic in the home or immediate area, WIFI network congestion could be affecting Internet service speeds.Frontier advises that plugging devices directly into the router through a wired connection for accurate speed testOur records reflect customer reported the slow internet speed on 10/24/and tech was dispatched to customer’s location.Customer advised tech that services were fine.We have tried on several occasion to contact customer to assist with speed test to confirm accuracy of speedOur records also show that a credit of $has been issued toward the customer account as a courtesy.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
November 15, Frontier spoke with Mrs [redacted] acknowledging her concerns via email, and we were able to change her billing cycle date to the 13th of every month; which will give her a due date on the 7th of every monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Frontier apologizes for this miscommunicationWe have contacted our Marketing Director to have all mailing, phone calls etc stopped for Ms [redacted] This process can take approximately 15-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have never received any messages in early October until an email received this morningThe recent issue I called this past weekend is completely unrelated to the bad customer service issue ocurring in August I sent a clarifying email with the same specifics written in this complaintIt appears that the business is confusing my recent tech support issue with the bad customer service issue occuring on August 26, I just would like this incident to be known so that myself or another customer doesn't have to go through this againThank you Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only from the standpoint that it is useless to keep arguing with them because they don't listen and don't care that I have been a customer since they took over the business I will Never do business with them again that is for sure This is the SECOND time I have had them tell me one thing then do another Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] disconnected service on March 31, Frontier records indicate that Ms [redacted] had no contract on file with Verizon and she will not incur a term feeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12762345, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I did eventually get my internet back up and running, I did not ever cancel my reservationMy husband was home all day and the technician never showed up as scheduled the first timeFrontier also did not address the issue of the multiple disconnects of the conversations or the lack of call backs in those situationsI'm appreciative of the fixed internet, but I want to see promise of instruction for the team toward better customer service in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact same response they had previously, I would like all charges wiped from my account and for that account to be closedI was given the run around from day oneI have an email from them stating that I only called in regards to my services one time, I can submit phone records proving that is not the truthI also have speed test screen shots done that shows that the highest speed I ever got even when they moved me up to was 11, and that was on a good dayNormally it was 2-mega byte download speedI have called several times about this and transferred through their departments with no resolutionAlso they sent a technician to my house after this complaint without contacting me by email or voicemail to let me know that a technician would be coming to my residenceI am extremely frustrated that for the second time they have come back with the same response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Megan mentioned she would update our account and reverse all DVR related fees we were charged since 10/and would appear on our account on 11/As of 11/18, the fees have not been correctedWe went ahead and paid the $balance to prevent delinquencyFurthermore, we were to receive boxes to help send the equipment back and the boxes have not come in Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that the gift card was sent to [redacted] on December 9, 2016.Mr [redacted] received his $courtesy credit on November 3, 2016.In addition the customer received a credit of $for the installation We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above
Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attentionThe Complaint states that: Mrs [redacted] advises Frontier she is having issues getting her new service installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on August 16, and was advised the service was installed on August 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier has contacted meA rep named April called me the day before my installThe statement they made is falseI was told I had service and went thru their verification deptI was on the phone for TWO HOURS!!They dropped the ball twiceWhen you setup a new account this information is what frontier checks for and I was told service is availableAll of sudden my area does not have TV serviceOnce again their verification deptconfirmed EVERTYTHING!!!! They wasted my timeThey need to re-train their customer service dept Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she recently moved her service to a new location She then began getting two bills for the service Ms [redacted] called and questioned this The representative explained a new line was opened and the old one was still billing her The representative then said they would take care of the billing issue They did not, Ms [redacted] received a bill in the amount of $ Frontier has investigated the above statements and offers the following response: The credit for the old account in the amount of $was issued on March 15, 2017, the account now has a zero balance Frontier has also removed any negative credit marks from Ms***’s credit Frontier tried reaching out to Ms [redacted] but was only able to leave her a message about this We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I found out today that Frontier has reversed the disputed chargesThey were extremely unhelpful and would still not recommend doing business with them but my issue is resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The billing is still not correct and in December 2016, I was billed twice as much as I was supposed toAnd additional charges again in January I will be calling Frontier this evening to try to reverse the mistakes that were made.Frontier is the worse company ever that can't seem to work together and resolve problems Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: · Frontier apologizes that the service charges were not explained correctly to MsGorman · Below is Ms [redacted] ’s monthly recurring charges before taxes and surcharges: Simply Broadband $ Dish Top $ Joey Receivers $ Dish Telco Bundle Credit -$ Dish Intro Savings - months -$ Dish Seasonal Sale - months -$ TOTAL BEFORE TAXES AND SURCHARGES $ · Ms [redacted] also will receive months free of HBO, Showtime, STARZ and Max, HD Free for Life and the Dish Protection Plan free for months · Ms [redacted] has also received a one-time Introductory Savings of $from Dish · Should Ms [redacted] have any further questions regarding her services or billing she can contact Customer Service at [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for Frontier services that were never installedMs [redacted] also advises she has received collections lettersFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on September 6, and determined that the Frontier services were billed in error Frontier advises that a credit adjustment has been applied to Ms***’s account to a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that on May 30, he called Frontier to request a disconnection of service effective June 30, Mr [redacted] states that he continues to get billed for the terminated services Frontier has investigated the above statements and offers the following response: On May 25, Mr [redacted] requested that his services be disconnected effective July 1, 2017.On July 3, 2017, Mr [redacted] contacted Frontier to advise that his Frontier service was still working After reviewing his account, it was found that due to a system issue, the disconnect order did not get processed on May 25thOn July 3rd, a disconnect order was placed with an effective date of June 30th On June 10th, prior to Mr***’s disconnect date of June 30th, his monthly bill was generated as Frontier services are billed one month in advance.On July 10th, a final bill was generated reflecting credit for services not rendered July 1st through July 9th Subsequently, the balance for $was for services rendered from June 10th through June 30th, plus a Frontier Broadband Processing fee as it relates to Frontier’s terms of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states she was not informed of potential repair fees by Frontier to repair her service Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it our records indicate on July 5, a Frontier technician repaired service inside the homeFrontier advises that when a repair is done in the home to wiring and jacks the fee is applicable.Frontier advises it has adjusted the account as a courtesy for Ms [redacted] ’s inconvenienceFrontier advised it has spoken with [redacted] on August 17, 2017, and advised her of applicable charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: [redacted] is stating he is paying for 50Mbps internet speed and only receiving 8.8Mbps after speed test for the last months.Frontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] account and determined that due to a surplus of WIFI traffic in the home or immediate area, WIFI network congestion could be affecting Internet service speeds.Frontier advises that plugging devices directly into the router through a wired connection for accurate speed testOur records reflect customer reported the slow internet speed on 10/24/and tech was dispatched to customer’s location.Customer advised tech that services were fine.We have tried on several occasion to contact customer to assist with speed test to confirm accuracy of speedOur records also show that a credit of $has been issued toward the customer account as a courtesy.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
November 15, Frontier spoke with Mrs [redacted] acknowledging her concerns via email, and we were able to change her billing cycle date to the 13th of every month; which will give her a due date on the 7th of every monthWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Frontier apologizes for this miscommunicationWe have contacted our Marketing Director to have all mailing, phone calls etc stopped for Ms [redacted] This process can take approximately 15-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have never received any messages in early October until an email received this morningThe recent issue I called this past weekend is completely unrelated to the bad customer service issue ocurring in August I sent a clarifying email with the same specifics written in this complaintIt appears that the business is confusing my recent tech support issue with the bad customer service issue occuring on August 26, I just would like this incident to be known so that myself or another customer doesn't have to go through this againThank you Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only from the standpoint that it is useless to keep arguing with them because they don't listen and don't care that I have been a customer since they took over the business I will Never do business with them again that is for sure This is the SECOND time I have had them tell me one thing then do another Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] disconnected service on March 31, Frontier records indicate that Ms [redacted] had no contract on file with Verizon and she will not incur a term feeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter