Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently nobody knows what anybody’s doing at frontierI received the email yesterday from Amanda E [redacted] that they are going to start but trying to repair my serviceSo apparently we are not being terminatedHowever, November 3, will still be four months That my service has been out for inconsistentI don’t know how much more I need to send to prove thisI have been able to dispute with documentation every single thing they have thrown at meEvery single fault statement has been disapproved with either a video, emails from Frontier employees freezing my account in August and Mail receipt from July for another modem mail to me Common sense even for $million company that each time a technician replaces a piece of equipment the serial number must be documentedSince I cannot read the back of the modem’s information I take a picture and in large it so I can reset my password Little did I know I would need those pictures to dispute yet again more lies So from the email I received from the Office of the President, it’s clear they’re going to start back up trying to fix my TV/Internet/phoneThey are going to replace my two TVs that I also provided documentation to prove they were damaged by a dangerously high leaking voltage set top box So I believe I have completely proven my case against frontier with the Revdex.comMy complaint is that they cannot provide service in the past four monthsThe last month they have not even triedThey have falsified statements to government agencies and started the process to terminate my serviceThier claims were disputed completely! Given the fact that I received the email from the office of the president I think it must be said that they are taking responsibility financiallyMy complaints about billing and service incompetent Engineer Rick H [redacted] is ridiculous and I am requesting Billing, service fixed and two TVs replaced I stand by my complaints against Frontier Communications given the fact that They have contradicted themselves and proven my claims with their own email I have attached here So again I expect repairs to start back up but with out Rick holiday involvedEvery part of this has been his fault given statementsFix my bill, fix my service, apologize for slander and replace my TVs Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed an early termination fee even though he states that he was advised he would not be billed Frontier has investigated the above statements and offers the following response: Frontier advises that his contract, including all terms and conditions for any services previously provided by Verizon’s local exchange operations were assigned to Frontier CommunicationFrontier will maintain all terms and conditions of the relevant portions of his agreement through its expirationFrontier advises through review of phone calls that Mr [redacted] was advised that there would in fact be an early Termination fee if he cancelled his Frontier ServicesFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with himFrontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for reviewWe appreciate bringing this matter being brought to our attentionThe Complaint states that: [redacted] advises he was billed an early termination fee Frontier account and was advised it would be credited Frontier has investigated the above statements and offers the following response:Records show Mr [redacted] was set up for auto renewal, which was scheduled on January 19, The notification was sent on monthly statements days prior under the "Need to Know" section of the statementRepair history shows trouble ticket [redacted] reported on March 17, The ticket was closed March 27, as closing ticket customer has pending port order.Records show service order [redacted] completed April 5, porting service to another provider.Records show on closing statement date May 1, previous balance $116.21, payments received thru 04/16/$116.21cr, balance forward $0.00, new charges $This includes pro rated disconnect charges and credits and an early termination fee of $200.00.Account research shows a credit of $was applied to the early termination fee on May 13, Records show the credit was deniedOn June 29, a credit was applied to the account for the early termination fee of $This will reflect in one to two bill cyclesShould a credit balance remain on the account a refund check will be sent within 7-business days followingA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he is disputing the bill Mr [redacted] states that he declined the gift card; however, he was advised there is an early termination fee.Frontier has investigated the above statements and offers the following response:Frontier spoke with Mr [redacted] and advised we waived the early termination fee for the gift card that was not removed an error.Frontier applied a credit of $for the Internet installation fee; however, the connection fee for the phone was quoted correctly.Frontier bills a minimum of days for service; however, due to the service order error we are only billing for the nine days he had service as well as the phone line connection that was quoted.We applied a credit of $for the remaining days billed.The final balance due is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was charged $for the early termination fee on her statement dated September 13, This amount was a prorated charge to cover the monetary value of the $Visa Card.Ms [redacted] was charged a $programming fee that all consumer removing internet service are charged for the deactivation of the service.All other charges were for services from April 18, through September 5, and applicable late fees.Frontier finds that no credits are due to Ms [redacted] and the balance of $is valid We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
• Our records indicate on September 22, FiOS 150/internet, Ultimate TV and Quantum room package was added to his account as duplicate charges in error, totaling $in additional charges • October 16, an order was created to correct account and credited charges • We have made several unsuccessful attempts to reach customerEach time we call the number provided (###-###-####) to call Mr [redacted] we receive a recording stating the wireless customer is not available at this time”
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she had with her Frontier television and Internet service that she requested to terminated her services with Frontier on June 11, Ms [redacted] advises Frontier did not disconnect her services and she continued to be billed by Frontier Frontier has investigated the above statements and offers the following response: Frontier made contact with Ms [redacted] on October 18, and advised her that we will be crediting her account back to June 11, We advised Ms [redacted] that the credit for service will apply on her final statement on October 25, 2016, and we provided Ms [redacted] with a direct point of contact should she have any further questions or concerns We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is just frustrating that it took a complaint like this for them to get the appropriate person to find that my payment had been made and applied to the wrong account This was something that should have been resolved in the day investigation period they said it would take beginning November 30th And had this complaint not been made, I don't believe they would have found it, or acknowledged it at the least Regards, [redacted] ***
Frontier Communications Frontier has received the following complaint : Mr [redacted] alleges that he disconnected his telephone service in Mr [redacted] reports that Frontier told him to discard his equipment He further states that he was refused a credit for the telephone service and not given any reason Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that the customer set up service on March 27, under ###-###-#### The account was set up with Digital Phone Essentials and Broadband with an additional line under ###-###-####Frontier records further demonstrate that on October 30, the customer cancelled the primary line and changed to a Simply Broadband product on his ###-###-#### but the ###-###-#### remained active and billed on the bill each month The internet was upgraded on June 26, and change to the Dish account were entered on May 21, The telephone services provided to Mr [redacted] did not include equipment The telephones are customer provided and utilized a wall jack There is no equipment to discard for telephone service The only equipment provided to the customer is a modem/router that would still be in use with the internet service.Frontier has emailed Mr [redacted] to explain that the customer has a responsibility to review their monthly bill and inform Frontier of any billing errors in a timely manner When the customer is using the on-line billing or automatic payment the bill is viewable on the website such as frontier.com If the customer uses the e-bill through their bank to pay the bill, the bill is viewable on the bank’s e-system Frontier has disconnected the additional line with a due date of February 19, and stopped the billing effective February 4, In addition, Frontier has issued a courtesy credit equal to six months of the additional line chargesThe total credit will be $plus taxes We trust that this information will assist you in closing this complaint We apologize for any inconvenience Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-####
Thank you for referring the additional concerns of [redacted] to our office for review The additional concern states: · Mr [redacted] confirms he received a $credit but no $credit and states that if applied he would be satisfied Frontier has reviewed these additional concerns and offers the following response: · Account review shows that the courtesy credit noted in Frontier previous response in the amount of $was issued on 7/22/after the 7/19/bill printedMr [redacted] will see the $credit reflected on his 8/19/billing statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate your bringing this matter to our attention According to the complaint: Mr [redacted] wished to dispute the termination fees of $billed towards their internet when they closed the business on August 23rd 2017.Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had found that the phones were placed on a two tear agreement that started on June 27th and was to expire on June 26th The agent who placed the order put the internet on a three-year agreement in error.Frontier had submitted a credit request for $to credit the termination fees minus the $in monthly discounts the customer received from June 27th leading to August 26th cancellation
Frontier CommunicationsComplaint Number: Company Code: N/ACustomer Name: *** E*** Phone: 951-640-3426Thank you for referring the complaint of Mr [redacted] E [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] E [redacted] is disputing a bill for service from Frontier.Frontier has investigated the above statements and offers the following response:Frontier reviewed Mr***’s account and determined that, due to an error, Mr***’s bill was incorrect.Frontier has corrected the error and has issued an adjustment on the account to cover the incorrect charges.Frontier advises that Mr***’s data service is $for months plus equipment cost and taxes and surcharges.Frontier spoke to Mrs [redacted] on February 14, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing her bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Ms [redacted] ’s account and determined that, due to a system error, Ms [redacted] was billed for the wrong video package.Frontier advises that Ms [redacted] has terminated her Video and Phone services and has kept the internet service onlyFrontier advises that Ms [redacted] has accepted a new offer for internet service only.Frontier spoke to Ms [redacted] on May 1, and advise of the about information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He paid his Frontier bill with the account number of ###-###-#### on February 20, The payment was in the amount of $He wants to have the credit report updated to show that Frontier was paid in fullFrontier has investigated the above statements and offers the following response: The Frontier collections department has confirmed the payment was madeMr***’s Frontier account is paid in full The credit reporting gets updated automatically and can take up to business days to reflect the paid in full statusI have contacted Mr [redacted] on March 22, to let him know the process and he is very pleased with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Frontier will not honor the two year contract that Mr [redacted] obtained with Verizon Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him Frontier has mailed Mr [redacted] a letter with direct contact contact information if he still needs assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he wants the battery back up unit removed from his premisesFrontier has investigated the above statements and offers the following response: A technician was dispatched on December 12, to remove the unitHowever, he was unsuccessful in accessing the unit.The technician provided his direct contact informationA future appointment will be scheduled at the convenience of Mrs*** A Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
The Complaint states that: Ms [redacted] upgraded the Internet speed and was then told it was not possibleFrontier has investigated the above statements and offers the following response: Frontier’s investigation determined that the central office equipment is at capacity and could not accommodate the additional bandwidth, Frontier spoke with Ms [redacted] to apologize for the situation , she is not satisfied with the findings
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My auto pay was somehow cancelledI made numerous calls and was directed to reset on websiteWebsite was not working properly, I spent several days with several agents attempting to resolve the problemDuring this time I was also without service, often for days at a timeI had made several complaints over many months about thisI made many attempts to contact Frontier without successThe message was always that there were too many callsIt is no secret that their service was seriously lacking for most customers and many of my neighbors also found themselves without service regularly and unable to get through to an agent.Even with an agent on the line walking me through the process on their website it failedTheir website kept returning a massage that "this feature was not available." Frontier failed to provide me with a method to reinstate autopay that worked for the first month and my service continued to be spotty or non-existentI made several more callsBecause my phone service is connected to my internet service I even ended having to use a pay phone twice to call(Luckily, I live next to a small airport).I asked just to have my service cancelled several times but was begged to give them another chance and promised a resolution and credit for the missed serviceI still continued to have large lapses in service which cost me income as well as constant frustrationIn January I reached out again to resolve the auto pay issue as well as the service issueI asked to be canceled and did not further agree to let them "fix" thingsIt took more than one call to finally get the cancellation doneI had been promised credit by several agents but it was never appliedDuring one January call it was agreed that the months owed would be credited.I was still charged for those months and and an additional month during which I had even longer lapses in service and repeatedly kept requesting cancellation.Frontier sent me a notice that they cancelled me on 2/and then tried to bill me for FebruaryMs [redacted] insists that this issue should be confirmed by my the initiation of my new serviceMy new service was order after weeks of having little or no service from Frontier for many months and during those recent weeksWhen I obtained new service has no bearing on the issueMs [redacted] fails to acknowledge that I was WITHOUT service before I obtained new service.Ms [redacted] makes claims that there are no records of my callsThat is very convenient for herI have no control over Frontier's recordsPerhaps I was naive to think that what Frontier's agents offered me in credit would be honoredI am being asked for a document that has no bearing on my interaction with FrontierI have no way of proving anything that happened over multiple attempts to resolve ongoing issuesI think there is enough evidence over the nightmare that frontier caused verizon subscriber's with lapsed service to validate a pattern of behavior.I resent that my generosity and tolerance in the matter are being used against me so that Frontier does not have to live up to the promises they made Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Tell us why her Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Original sales rep advised Mrs [redacted] that two channels she needs were going to be included in her quoted priceThey are notUpon calling customer service Mrs [redacted] could not get a resolution Frontier has investigated the above statements and offers the following response: Frontier apologizes for the mistake and after investigation agreed to credit months of the upgrade cost for upgrading to the appropriate package to fit the customer’s needsFrontier advised that if the customer chooses to cancel the service there will be no early termination fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently nobody knows what anybody’s doing at frontierI received the email yesterday from Amanda E [redacted] that they are going to start but trying to repair my serviceSo apparently we are not being terminatedHowever, November 3, will still be four months That my service has been out for inconsistentI don’t know how much more I need to send to prove thisI have been able to dispute with documentation every single thing they have thrown at meEvery single fault statement has been disapproved with either a video, emails from Frontier employees freezing my account in August and Mail receipt from July for another modem mail to me Common sense even for $million company that each time a technician replaces a piece of equipment the serial number must be documentedSince I cannot read the back of the modem’s information I take a picture and in large it so I can reset my password Little did I know I would need those pictures to dispute yet again more lies So from the email I received from the Office of the President, it’s clear they’re going to start back up trying to fix my TV/Internet/phoneThey are going to replace my two TVs that I also provided documentation to prove they were damaged by a dangerously high leaking voltage set top box So I believe I have completely proven my case against frontier with the Revdex.comMy complaint is that they cannot provide service in the past four monthsThe last month they have not even triedThey have falsified statements to government agencies and started the process to terminate my serviceThier claims were disputed completely! Given the fact that I received the email from the office of the president I think it must be said that they are taking responsibility financiallyMy complaints about billing and service incompetent Engineer Rick H [redacted] is ridiculous and I am requesting Billing, service fixed and two TVs replaced I stand by my complaints against Frontier Communications given the fact that They have contradicted themselves and proven my claims with their own email I have attached here So again I expect repairs to start back up but with out Rick holiday involvedEvery part of this has been his fault given statementsFix my bill, fix my service, apologize for slander and replace my TVs Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed an early termination fee even though he states that he was advised he would not be billed Frontier has investigated the above statements and offers the following response: Frontier advises that his contract, including all terms and conditions for any services previously provided by Verizon’s local exchange operations were assigned to Frontier CommunicationFrontier will maintain all terms and conditions of the relevant portions of his agreement through its expirationFrontier advises through review of phone calls that Mr [redacted] was advised that there would in fact be an early Termination fee if he cancelled his Frontier ServicesFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with himFrontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for reviewWe appreciate bringing this matter being brought to our attentionThe Complaint states that: [redacted] advises he was billed an early termination fee Frontier account and was advised it would be credited Frontier has investigated the above statements and offers the following response:Records show Mr [redacted] was set up for auto renewal, which was scheduled on January 19, The notification was sent on monthly statements days prior under the "Need to Know" section of the statementRepair history shows trouble ticket [redacted] reported on March 17, The ticket was closed March 27, as closing ticket customer has pending port order.Records show service order [redacted] completed April 5, porting service to another provider.Records show on closing statement date May 1, previous balance $116.21, payments received thru 04/16/$116.21cr, balance forward $0.00, new charges $This includes pro rated disconnect charges and credits and an early termination fee of $200.00.Account research shows a credit of $was applied to the early termination fee on May 13, Records show the credit was deniedOn June 29, a credit was applied to the account for the early termination fee of $This will reflect in one to two bill cyclesShould a credit balance remain on the account a refund check will be sent within 7-business days followingA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he is disputing the bill Mr [redacted] states that he declined the gift card; however, he was advised there is an early termination fee.Frontier has investigated the above statements and offers the following response:Frontier spoke with Mr [redacted] and advised we waived the early termination fee for the gift card that was not removed an error.Frontier applied a credit of $for the Internet installation fee; however, the connection fee for the phone was quoted correctly.Frontier bills a minimum of days for service; however, due to the service order error we are only billing for the nine days he had service as well as the phone line connection that was quoted.We applied a credit of $for the remaining days billed.The final balance due is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was charged $for the early termination fee on her statement dated September 13, This amount was a prorated charge to cover the monetary value of the $Visa Card.Ms [redacted] was charged a $programming fee that all consumer removing internet service are charged for the deactivation of the service.All other charges were for services from April 18, through September 5, and applicable late fees.Frontier finds that no credits are due to Ms [redacted] and the balance of $is valid We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
• Our records indicate on September 22, FiOS 150/internet, Ultimate TV and Quantum room package was added to his account as duplicate charges in error, totaling $in additional charges • October 16, an order was created to correct account and credited charges • We have made several unsuccessful attempts to reach customerEach time we call the number provided (###-###-####) to call Mr [redacted] we receive a recording stating the wireless customer is not available at this time”
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she had with her Frontier television and Internet service that she requested to terminated her services with Frontier on June 11, Ms [redacted] advises Frontier did not disconnect her services and she continued to be billed by Frontier Frontier has investigated the above statements and offers the following response: Frontier made contact with Ms [redacted] on October 18, and advised her that we will be crediting her account back to June 11, We advised Ms [redacted] that the credit for service will apply on her final statement on October 25, 2016, and we provided Ms [redacted] with a direct point of contact should she have any further questions or concerns We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is just frustrating that it took a complaint like this for them to get the appropriate person to find that my payment had been made and applied to the wrong account This was something that should have been resolved in the day investigation period they said it would take beginning November 30th And had this complaint not been made, I don't believe they would have found it, or acknowledged it at the least Regards, [redacted] ***
Frontier Communications Frontier has received the following complaint : Mr [redacted] alleges that he disconnected his telephone service in Mr [redacted] reports that Frontier told him to discard his equipment He further states that he was refused a credit for the telephone service and not given any reason Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that the customer set up service on March 27, under ###-###-#### The account was set up with Digital Phone Essentials and Broadband with an additional line under ###-###-####Frontier records further demonstrate that on October 30, the customer cancelled the primary line and changed to a Simply Broadband product on his ###-###-#### but the ###-###-#### remained active and billed on the bill each month The internet was upgraded on June 26, and change to the Dish account were entered on May 21, The telephone services provided to Mr [redacted] did not include equipment The telephones are customer provided and utilized a wall jack There is no equipment to discard for telephone service The only equipment provided to the customer is a modem/router that would still be in use with the internet service.Frontier has emailed Mr [redacted] to explain that the customer has a responsibility to review their monthly bill and inform Frontier of any billing errors in a timely manner When the customer is using the on-line billing or automatic payment the bill is viewable on the website such as frontier.com If the customer uses the e-bill through their bank to pay the bill, the bill is viewable on the bank’s e-system Frontier has disconnected the additional line with a due date of February 19, and stopped the billing effective February 4, In addition, Frontier has issued a courtesy credit equal to six months of the additional line chargesThe total credit will be $plus taxes We trust that this information will assist you in closing this complaint We apologize for any inconvenience Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-####
Thank you for referring the additional concerns of [redacted] to our office for review The additional concern states: · Mr [redacted] confirms he received a $credit but no $credit and states that if applied he would be satisfied Frontier has reviewed these additional concerns and offers the following response: · Account review shows that the courtesy credit noted in Frontier previous response in the amount of $was issued on 7/22/after the 7/19/bill printedMr [redacted] will see the $credit reflected on his 8/19/billing statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate your bringing this matter to our attention According to the complaint: Mr [redacted] wished to dispute the termination fees of $billed towards their internet when they closed the business on August 23rd 2017.Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had found that the phones were placed on a two tear agreement that started on June 27th and was to expire on June 26th The agent who placed the order put the internet on a three-year agreement in error.Frontier had submitted a credit request for $to credit the termination fees minus the $in monthly discounts the customer received from June 27th leading to August 26th cancellation
Frontier CommunicationsComplaint Number: Company Code: N/ACustomer Name: *** E*** Phone: 951-640-3426Thank you for referring the complaint of Mr [redacted] E [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] E [redacted] is disputing a bill for service from Frontier.Frontier has investigated the above statements and offers the following response:Frontier reviewed Mr***’s account and determined that, due to an error, Mr***’s bill was incorrect.Frontier has corrected the error and has issued an adjustment on the account to cover the incorrect charges.Frontier advises that Mr***’s data service is $for months plus equipment cost and taxes and surcharges.Frontier spoke to Mrs [redacted] on February 14, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing her bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Ms [redacted] ’s account and determined that, due to a system error, Ms [redacted] was billed for the wrong video package.Frontier advises that Ms [redacted] has terminated her Video and Phone services and has kept the internet service onlyFrontier advises that Ms [redacted] has accepted a new offer for internet service only.Frontier spoke to Ms [redacted] on May 1, and advise of the about information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He paid his Frontier bill with the account number of ###-###-#### on February 20, The payment was in the amount of $He wants to have the credit report updated to show that Frontier was paid in fullFrontier has investigated the above statements and offers the following response: The Frontier collections department has confirmed the payment was madeMr***’s Frontier account is paid in full The credit reporting gets updated automatically and can take up to business days to reflect the paid in full statusI have contacted Mr [redacted] on March 22, to let him know the process and he is very pleased with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Frontier will not honor the two year contract that Mr [redacted] obtained with Verizon Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him Frontier has mailed Mr [redacted] a letter with direct contact contact information if he still needs assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he wants the battery back up unit removed from his premisesFrontier has investigated the above statements and offers the following response: A technician was dispatched on December 12, to remove the unitHowever, he was unsuccessful in accessing the unit.The technician provided his direct contact informationA future appointment will be scheduled at the convenience of Mrs*** A Frontier representative spoke with Mrs [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
The Complaint states that: Ms [redacted] upgraded the Internet speed and was then told it was not possibleFrontier has investigated the above statements and offers the following response: Frontier’s investigation determined that the central office equipment is at capacity and could not accommodate the additional bandwidth, Frontier spoke with Ms [redacted] to apologize for the situation , she is not satisfied with the findings
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My auto pay was somehow cancelledI made numerous calls and was directed to reset on websiteWebsite was not working properly, I spent several days with several agents attempting to resolve the problemDuring this time I was also without service, often for days at a timeI had made several complaints over many months about thisI made many attempts to contact Frontier without successThe message was always that there were too many callsIt is no secret that their service was seriously lacking for most customers and many of my neighbors also found themselves without service regularly and unable to get through to an agent.Even with an agent on the line walking me through the process on their website it failedTheir website kept returning a massage that "this feature was not available." Frontier failed to provide me with a method to reinstate autopay that worked for the first month and my service continued to be spotty or non-existentI made several more callsBecause my phone service is connected to my internet service I even ended having to use a pay phone twice to call(Luckily, I live next to a small airport).I asked just to have my service cancelled several times but was begged to give them another chance and promised a resolution and credit for the missed serviceI still continued to have large lapses in service which cost me income as well as constant frustrationIn January I reached out again to resolve the auto pay issue as well as the service issueI asked to be canceled and did not further agree to let them "fix" thingsIt took more than one call to finally get the cancellation doneI had been promised credit by several agents but it was never appliedDuring one January call it was agreed that the months owed would be credited.I was still charged for those months and and an additional month during which I had even longer lapses in service and repeatedly kept requesting cancellation.Frontier sent me a notice that they cancelled me on 2/and then tried to bill me for FebruaryMs [redacted] insists that this issue should be confirmed by my the initiation of my new serviceMy new service was order after weeks of having little or no service from Frontier for many months and during those recent weeksWhen I obtained new service has no bearing on the issueMs [redacted] fails to acknowledge that I was WITHOUT service before I obtained new service.Ms [redacted] makes claims that there are no records of my callsThat is very convenient for herI have no control over Frontier's recordsPerhaps I was naive to think that what Frontier's agents offered me in credit would be honoredI am being asked for a document that has no bearing on my interaction with FrontierI have no way of proving anything that happened over multiple attempts to resolve ongoing issuesI think there is enough evidence over the nightmare that frontier caused verizon subscriber's with lapsed service to validate a pattern of behavior.I resent that my generosity and tolerance in the matter are being used against me so that Frontier does not have to live up to the promises they made Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Tell us why her Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Original sales rep advised Mrs [redacted] that two channels she needs were going to be included in her quoted priceThey are notUpon calling customer service Mrs [redacted] could not get a resolution Frontier has investigated the above statements and offers the following response: Frontier apologizes for the mistake and after investigation agreed to credit months of the upgrade cost for upgrading to the appropriate package to fit the customer’s needsFrontier advised that if the customer chooses to cancel the service there will be no early termination fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter