Frontier CommunicationsThank you for referring the complaint of Danny [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his internet services were not working from April to June 8.Mr [redacted] states he is due a credit from April to June 8Frontier has investigated the above statements and offers the following response:Frontier review of the account shows sufficient notation and tech work to justify credit for the month of May.This credit was issued in the amount of $on June 24, 2017.Frontier finds no calls or notes on the account concerning the months of April or June.Frontier does have a record on July 14, indicating Mr [redacted] stated he was out of service for a month and a half.This is consistent with the tickets we have on record as well as the usage for the months of April (minutes), May (minutes) and June (minutes).Credit for late fees, and a credit for a missed commitment were applied to the account.Additional credits were applied manually and through the automated system.No further credit is warrantedMr [redacted] was advised, via phone call, there is a credit on the account and this credit will be refunded to him.He was pleased with the resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] stated he does his Business from his home and during the conversion they lost service and was given a repair date that was not acceptable to him and therefore he stated he would need to cancel and asked if it would be any Termination Fees and was told no He stated when he received the statement after cancellation, there was a $Early Termination Fee Frontier has investigated the above statements and offers the following response: I did contact [redacted] and informed him that the $Early Termination Fee would be adjusted and he agreed this was acceptable and the claim could be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't agree with what Frontier replied The reps told me the bundle rate is $(for everything) before tax and guaranteed for years with no contract But now Chris from Frontier said the rate is good with $credit and the credit expires in April This means after April, the rate will go up gain and might keep rising as I have experienced with Frontier I would like to know if I can reopen this case in April if Frontier goes back to their promise If they are not going to give me the $credit, I would like to know if I can ask for Revdex.com assistance on this matter again Thank you very much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he is being billed for unreturned equipmentFrontier has investigated the above statements and offers the following response: Frontier advises on March 9, Frontier spoke with [redacted] and confirmed the equipment has been returned to FrontierFrontier advises that after the approval process a full adjustment will be issued on the account to cover equipment charges and it will post to the account in to billing cycles, and Frontier will advise the outside collection agency of the equipment being returnedFrontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states they are experiencing intermittent service for both internet and television service Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mrs [redacted] and offered to dispatch a technicianMrs [redacted] declined offerFrontier provided Mrs [redacted] with direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises after speaking to Frontier repeatedly, Frontier continue to bill him incorrectlyThis is the third month the charges have billed incorrectly.Mr [redacted] advises he would like Frontier to fix his bill and quit overcharging himFrontier has investigated the above statements and offers the following response: Frontier records indicated there is an order to remove the Frontier Landline and the Non-Published listing effective 9/2/These changes and credits will reflect on the October bill cycle due in NovemberFrontier advises that Mr [redacted] has been issued credit for the overcharges prior to September 2, manuallyThere has been a $a month credit issued 7/26/2016, as a compromise to get Mr [redacted] close to the amount he was expecting We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advised he had experienced issues while trying to transfer his service to his new address Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to reach Mr [redacted] by telephone without success Frontier has left direct contact information on his voicemail/answer service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com:I spoke to Donna who went over everything with me precisely and was very helpful and fixed all issues on my account and told me if I have anymore more issues to contact her directly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that he was quoted for services for internet and TV and agreed to terms, but billing was incorrectMr [redacted] contacted Frontier and was told the pricing he agreed to would not be honored Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] disconnected his services with Frontier effective August 25, 2016.A Frontier Representative contacted Mr [redacted] and apologized for the problems he experienced with Frontier and the billing issues.Frontier advises Mr [redacted] was given a credit on August 11, in total for the amount of $to cover the installation charges that were billed.Frontier also advises a credit in the amount of $was credited to Mr [redacted] ’s account on August 11, to cover the phone services Mr [redacted] did not want.Frontier states and additional credit in the amount of $was added to Mr [redacted] ’s account on September 22, to cover the incorrect proration charges for phone serviceFrontier confirms that Mr [redacted] currently has a credit balanced in the amount of $on this account and will receive that as a refund in the form of a check that will be mailed to his address.Mr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you frontier for taking responsibility for the error Regards, Dr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier openly admits they offered / month for two years, that I accepted / month for two years, but now regret they can't honor that offer? 1) A BILLION $ company can't figure out how to make their system honor a contract they made with a consumer? 2) Then what's to keep them from continuing "mistakenly offer" contracts like this in the future? An act of deceiving or misrepresenting is the very definition of FRAUD Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and at this point I am waiting to see if what was said on the response will be doneI cant say this case has been resolve until I see proof that my name is clean with the credit bureau and my account is back to normalI am giving them the benefit of the doubt Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has experienced ongoing connectivity problems with his Frontier internet service and that the service gets interrupted multiple times a day Mr [redacted] advises that Frontier needs to repair his internet service and credit him for the last months of internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent out to the customer’s home on September 13, 2017, who was able to diagnose the problem and make the necessary repairs to the serviceFrontier advises that a credit has been issued to Mr [redacted] ’s account, going back to June 29, through September 13, 2017, in the amount of $Frontier spoke with Mr [redacted] on September 14, 2017, and he confirmed that the technician was able to repair the internet service He was also satisfied with the amount of credit that was issued to his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that she never agreed to a year contract price or any contract when she spoke with the Frontier representativeShe only agreed to keep the price at $ and a year was mentioned Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke with Mrs [redacted] and reviewed her accountShe had a previous contract with Verizon starting December 5, to December 4, The reason her billing increase was due to a month promotion that expired December 4, for TV and equipmentMrs [redacted] still had months remaining on the agreement until Frontier advises that we have come to an agreement with Mrs [redacted] to keep her price at the $ for the next months until December Mrs [redacted] Re-bundle was done December 15, 2016.Mrs [redacted] did confirm the representative did inform her the price would only be good for monthsThe month price of $ includes an additional promotion which would expire after the months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, G [redacted] The balance currently remains at $I the customer, do not owe additional funds as I have paid my bill in full, and in excess of $past two periodsThe balance should be -$Thank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was promised lower rated; however, he was billed higher rates.Mr [redacted] advises that his account was not canceled when he requested.Mr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlier.Mr [redacted] states that Frontier charged him without consentFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was on a promotion to get a monthly discount of $per month off of the FiOS Data 100/speed Internet for 2-years which ended on September 30, This promotion provided Mr [redacted] with a rate of $per monthFrontier advises that this information was printed on every statement provided to Mr [redacted] Frontier advises that the regular cost for the service is $per month which included the internet modem.Frontier advises that a promotional discount of $was renewed on Mr [redacted] account on October 1, to give him a rate of $per month for the FiOS Data 100/speed Internet for 1-year plus the modem fee of $for a total cost of $per month.Frontier records show that a subsequent order was placed on October 17, to change Mr [redacted] to a new promotion giving him a new rate of $ for the FiOS Data 100/speed Internet plus the modem fee of $for a total cost of $per month.Frontier records show that Mr [redacted] contacted Frontier on January 4, Frontier advises that an order was placed on January 4, to terminate services and was dated for the last day of his bill cycleFrontier advises that Mr [redacted] pre-paid for his services and was eligible to continue receiving service through the end of his bill cycleFrontier advises that the January 2, statement was issued prior to MrRoger’s call to terminate his services and since Mr [redacted] had his account set up on auto pay through Frontier, the payment was drafted from his account on the scheduled due date of January 22, Frontier advises that Mr [redacted] requested his last payment of $be returned to his accountFrontier advises that this request was processed on February 6, and can take 3-business days to be completed.Frontier advises that there was a billing error on the February statement which charged a fee of $Frontier advises that an adjustment for $was issued on February 6, Frontier further advises that the $is still a balance that will be due to Mr [redacted] ’ account once the payment has been returned to his banking account.Frontier spoke with Mr [redacted] on February 8, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention Our records indicate the order processed on July 6, was a records order, which failed to disconnect the service The account [redacted] was disconnected July 6, and this account reflects a zero balance This account included FiOS Internet 75/and FiOS TV Local Service, HBO, Showtime and FiOS EquipmentThe account ###-###-#### was disconnected on October 18, and currently reflects a zero balance The January 10, billing statement reflected a previous balance of $704.80, a credit of $365.82, the balance forward was $and the current charge for January was a credit of $382.91, which leaves a credit balance of $ The credit of $was debited and the account now reflects a zero balance There was a billing error that occurred in July which caused the billing to split When the billing split, the charges continued to accrue each month on the ###-###-#### At this point both accounts are closed and the balances are cleared.On January 21, a Frontier representative attempted to reach Ms [redacted] but was unsuccessful.We sincerely apologize for the inconvenience this matter has caused Should Ms [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for service after he disconnected service Frontier has investigated the above statements and offers the following response: Records show service order [redacted] completed June 06, effective May 19, 2016, discontinuing service with FrontierOn closing bill date July 5, Mr [redacted] was billed previous balance $618.64, payments received $0.00, Balance forward $618.64, new charges $199.65cr for balance due $On final bill date August 5, shows previous balance $418.99, no payment received $0.00, balance forward $418.99, total new charges $0.00, balance due $418.99.Records show the final billing address as [redacted] Research shows no pieces of mail were returned to FrontierResearch shows on March 1, credits totaling $were applied to the account This should reflect in one to two bill cycles.The account has been recalled from collectionsRecords show Mr [redacted] has a balance payable and due of $A Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from Bill from Frontier's Revdex.com's Complaint Dep't on 8/ I tried calling him back but we kept phone tagging each other I couldn't answer his call for a couple of times because I was at work and with a patient I tried calling several times on 8/& 8/4, but it was always an answering machine.Found out on his answering machine later on 8/that he will be on vacation and will not be returning until 8/14.On 8/I asked my wife to call Bill His supervisor Stacie answered the phone She was not able to help us, but transferred my wife to the collections supervisor named Julius According to Julius, he has to make a request to the internal collections dep't to investigate the situation for the $that they say we owed them; he stated that the new account# belonged to us My wife tried to explain to him that our account has been closed since July and that new phone number doesn't even belong to us.Julius said he would call my wife by 8/by the latest Today has passed, and no return call to my wife or myselfPer Julius, they couldn't give me back the money they owed me (#123.11) because it went to my verizon account that has been converted to Frontier in April But when I called Frontier late with the help of Bank of America, the Frontier rep said that she saw that credit ($123.11) in the verizon account that was converted to FrontierSo here we are still, being transferred to different departments with no one to actually resolve our simple issue My wife was on the phone for an hour with them on 8/14.We really want to move on with our lives and not even have to place a call But we are still trying to do the responsible thing Calling each time and spending an hour with no results is adding to our stress and well being Regards, [redacted] ***
Closeout Comments: Executive Relations/ESA676/Case#- [redacted] ***- [redacted] -adjustment of approved -new balance 85.68-called [redacted] back and gave her order number -advised of courtesy adjustment -advised Starz should be on today- I advised she will probably see a late fee next month because bill is past dfurther questions & customer is satisfied
Frontier CommunicationsThank you for referring the complaint of Danny [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his internet services were not working from April to June 8.Mr [redacted] states he is due a credit from April to June 8Frontier has investigated the above statements and offers the following response:Frontier review of the account shows sufficient notation and tech work to justify credit for the month of May.This credit was issued in the amount of $on June 24, 2017.Frontier finds no calls or notes on the account concerning the months of April or June.Frontier does have a record on July 14, indicating Mr [redacted] stated he was out of service for a month and a half.This is consistent with the tickets we have on record as well as the usage for the months of April (minutes), May (minutes) and June (minutes).Credit for late fees, and a credit for a missed commitment were applied to the account.Additional credits were applied manually and through the automated system.No further credit is warrantedMr [redacted] was advised, via phone call, there is a credit on the account and this credit will be refunded to him.He was pleased with the resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] stated he does his Business from his home and during the conversion they lost service and was given a repair date that was not acceptable to him and therefore he stated he would need to cancel and asked if it would be any Termination Fees and was told no He stated when he received the statement after cancellation, there was a $Early Termination Fee Frontier has investigated the above statements and offers the following response: I did contact [redacted] and informed him that the $Early Termination Fee would be adjusted and he agreed this was acceptable and the claim could be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still don't agree with what Frontier replied The reps told me the bundle rate is $(for everything) before tax and guaranteed for years with no contract But now Chris from Frontier said the rate is good with $credit and the credit expires in April This means after April, the rate will go up gain and might keep rising as I have experienced with Frontier I would like to know if I can reopen this case in April if Frontier goes back to their promise If they are not going to give me the $credit, I would like to know if I can ask for Revdex.com assistance on this matter again Thank you very much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he is being billed for unreturned equipmentFrontier has investigated the above statements and offers the following response: Frontier advises on March 9, Frontier spoke with [redacted] and confirmed the equipment has been returned to FrontierFrontier advises that after the approval process a full adjustment will be issued on the account to cover equipment charges and it will post to the account in to billing cycles, and Frontier will advise the outside collection agency of the equipment being returnedFrontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states they are experiencing intermittent service for both internet and television service Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mrs [redacted] and offered to dispatch a technicianMrs [redacted] declined offerFrontier provided Mrs [redacted] with direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises after speaking to Frontier repeatedly, Frontier continue to bill him incorrectlyThis is the third month the charges have billed incorrectly.Mr [redacted] advises he would like Frontier to fix his bill and quit overcharging himFrontier has investigated the above statements and offers the following response: Frontier records indicated there is an order to remove the Frontier Landline and the Non-Published listing effective 9/2/These changes and credits will reflect on the October bill cycle due in NovemberFrontier advises that Mr [redacted] has been issued credit for the overcharges prior to September 2, manuallyThere has been a $a month credit issued 7/26/2016, as a compromise to get Mr [redacted] close to the amount he was expecting We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advised he had experienced issues while trying to transfer his service to his new address Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to reach Mr [redacted] by telephone without success Frontier has left direct contact information on his voicemail/answer service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com:I spoke to Donna who went over everything with me precisely and was very helpful and fixed all issues on my account and told me if I have anymore more issues to contact her directly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that he was quoted for services for internet and TV and agreed to terms, but billing was incorrectMr [redacted] contacted Frontier and was told the pricing he agreed to would not be honored Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] disconnected his services with Frontier effective August 25, 2016.A Frontier Representative contacted Mr [redacted] and apologized for the problems he experienced with Frontier and the billing issues.Frontier advises Mr [redacted] was given a credit on August 11, in total for the amount of $to cover the installation charges that were billed.Frontier also advises a credit in the amount of $was credited to Mr [redacted] ’s account on August 11, to cover the phone services Mr [redacted] did not want.Frontier states and additional credit in the amount of $was added to Mr [redacted] ’s account on September 22, to cover the incorrect proration charges for phone serviceFrontier confirms that Mr [redacted] currently has a credit balanced in the amount of $on this account and will receive that as a refund in the form of a check that will be mailed to his address.Mr [redacted] is satisfied with this resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you frontier for taking responsibility for the error Regards, Dr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier openly admits they offered / month for two years, that I accepted / month for two years, but now regret they can't honor that offer? 1) A BILLION $ company can't figure out how to make their system honor a contract they made with a consumer? 2) Then what's to keep them from continuing "mistakenly offer" contracts like this in the future? An act of deceiving or misrepresenting is the very definition of FRAUD Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and at this point I am waiting to see if what was said on the response will be doneI cant say this case has been resolve until I see proof that my name is clean with the credit bureau and my account is back to normalI am giving them the benefit of the doubt Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has experienced ongoing connectivity problems with his Frontier internet service and that the service gets interrupted multiple times a day Mr [redacted] advises that Frontier needs to repair his internet service and credit him for the last months of internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent out to the customer’s home on September 13, 2017, who was able to diagnose the problem and make the necessary repairs to the serviceFrontier advises that a credit has been issued to Mr [redacted] ’s account, going back to June 29, through September 13, 2017, in the amount of $Frontier spoke with Mr [redacted] on September 14, 2017, and he confirmed that the technician was able to repair the internet service He was also satisfied with the amount of credit that was issued to his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that she never agreed to a year contract price or any contract when she spoke with the Frontier representativeShe only agreed to keep the price at $ and a year was mentioned Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke with Mrs [redacted] and reviewed her accountShe had a previous contract with Verizon starting December 5, to December 4, The reason her billing increase was due to a month promotion that expired December 4, for TV and equipmentMrs [redacted] still had months remaining on the agreement until Frontier advises that we have come to an agreement with Mrs [redacted] to keep her price at the $ for the next months until December Mrs [redacted] Re-bundle was done December 15, 2016.Mrs [redacted] did confirm the representative did inform her the price would only be good for monthsThe month price of $ includes an additional promotion which would expire after the months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, G [redacted] The balance currently remains at $I the customer, do not owe additional funds as I have paid my bill in full, and in excess of $past two periodsThe balance should be -$Thank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was promised lower rated; however, he was billed higher rates.Mr [redacted] advises that his account was not canceled when he requested.Mr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlier.Mr [redacted] states that Frontier charged him without consentFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was on a promotion to get a monthly discount of $per month off of the FiOS Data 100/speed Internet for 2-years which ended on September 30, This promotion provided Mr [redacted] with a rate of $per monthFrontier advises that this information was printed on every statement provided to Mr [redacted] Frontier advises that the regular cost for the service is $per month which included the internet modem.Frontier advises that a promotional discount of $was renewed on Mr [redacted] account on October 1, to give him a rate of $per month for the FiOS Data 100/speed Internet for 1-year plus the modem fee of $for a total cost of $per month.Frontier records show that a subsequent order was placed on October 17, to change Mr [redacted] to a new promotion giving him a new rate of $ for the FiOS Data 100/speed Internet plus the modem fee of $for a total cost of $per month.Frontier records show that Mr [redacted] contacted Frontier on January 4, Frontier advises that an order was placed on January 4, to terminate services and was dated for the last day of his bill cycleFrontier advises that Mr [redacted] pre-paid for his services and was eligible to continue receiving service through the end of his bill cycleFrontier advises that the January 2, statement was issued prior to MrRoger’s call to terminate his services and since Mr [redacted] had his account set up on auto pay through Frontier, the payment was drafted from his account on the scheduled due date of January 22, Frontier advises that Mr [redacted] requested his last payment of $be returned to his accountFrontier advises that this request was processed on February 6, and can take 3-business days to be completed.Frontier advises that there was a billing error on the February statement which charged a fee of $Frontier advises that an adjustment for $was issued on February 6, Frontier further advises that the $is still a balance that will be due to Mr [redacted] ’ account once the payment has been returned to his banking account.Frontier spoke with Mr [redacted] on February 8, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention Our records indicate the order processed on July 6, was a records order, which failed to disconnect the service The account [redacted] was disconnected July 6, and this account reflects a zero balance This account included FiOS Internet 75/and FiOS TV Local Service, HBO, Showtime and FiOS EquipmentThe account ###-###-#### was disconnected on October 18, and currently reflects a zero balance The January 10, billing statement reflected a previous balance of $704.80, a credit of $365.82, the balance forward was $and the current charge for January was a credit of $382.91, which leaves a credit balance of $ The credit of $was debited and the account now reflects a zero balance There was a billing error that occurred in July which caused the billing to split When the billing split, the charges continued to accrue each month on the ###-###-#### At this point both accounts are closed and the balances are cleared.On January 21, a Frontier representative attempted to reach Ms [redacted] but was unsuccessful.We sincerely apologize for the inconvenience this matter has caused Should Ms [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for service after he disconnected service Frontier has investigated the above statements and offers the following response: Records show service order [redacted] completed June 06, effective May 19, 2016, discontinuing service with FrontierOn closing bill date July 5, Mr [redacted] was billed previous balance $618.64, payments received $0.00, Balance forward $618.64, new charges $199.65cr for balance due $On final bill date August 5, shows previous balance $418.99, no payment received $0.00, balance forward $418.99, total new charges $0.00, balance due $418.99.Records show the final billing address as [redacted] Research shows no pieces of mail were returned to FrontierResearch shows on March 1, credits totaling $were applied to the account This should reflect in one to two bill cycles.The account has been recalled from collectionsRecords show Mr [redacted] has a balance payable and due of $A Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from Bill from Frontier's Revdex.com's Complaint Dep't on 8/ I tried calling him back but we kept phone tagging each other I couldn't answer his call for a couple of times because I was at work and with a patient I tried calling several times on 8/& 8/4, but it was always an answering machine.Found out on his answering machine later on 8/that he will be on vacation and will not be returning until 8/14.On 8/I asked my wife to call Bill His supervisor Stacie answered the phone She was not able to help us, but transferred my wife to the collections supervisor named Julius According to Julius, he has to make a request to the internal collections dep't to investigate the situation for the $that they say we owed them; he stated that the new account# belonged to us My wife tried to explain to him that our account has been closed since July and that new phone number doesn't even belong to us.Julius said he would call my wife by 8/by the latest Today has passed, and no return call to my wife or myselfPer Julius, they couldn't give me back the money they owed me (#123.11) because it went to my verizon account that has been converted to Frontier in April But when I called Frontier late with the help of Bank of America, the Frontier rep said that she saw that credit ($123.11) in the verizon account that was converted to FrontierSo here we are still, being transferred to different departments with no one to actually resolve our simple issue My wife was on the phone for an hour with them on 8/14.We really want to move on with our lives and not even have to place a call But we are still trying to do the responsible thing Calling each time and spending an hour with no results is adding to our stress and well being Regards, [redacted] ***
Closeout Comments: Executive Relations/ESA676/Case#- [redacted] ***- [redacted] -adjustment of approved -new balance 85.68-called [redacted] back and gave her order number -advised of courtesy adjustment -advised Starz should be on today- I advised she will probably see a late fee next month because bill is past dfurther questions & customer is satisfied