Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she requested to retain the internet service and have the telephone and television service cancelled in November Ms [redacted] states that Frontier was still billing for three (3) servicesMs [redacted] would like to be refunded for the over payments Frontier has investigated the above statements and offers the following response: Frontier states that after reviewing the account they issued $in credit for the telephone and television services from November 7,to March Frontier spoke with [redacted] on April 24, to advise that the credit had issued and to apologize for his inconvenienceFrontier offered to have the credit balance refunded, Mr [redacted] said just to leave the credit on his current accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises he was charged after she terminated Frontier servicesFrontier has investigated the above statements and offers the following response: As stated in Frontier’s terms and conditions, charges for services are subject to change at any timeFrontier advises the terms of service can be found at https://frontier.com/corporate/termsFrontier advises the June billing statement had the notification of a change to the Frontier terms of serviceFrontier advises the account is not in collections.Frontier advises the final balance is correctFrontier advises on February 28, Frontier spoke with [redacted] and advised her of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that [redacted] states he has billing concerns regarding a video fee[redacted] states he was advised to pay the charge although he does not watch these channels.Frontier has investigated the above statements and offers the following response:Frontier records indicate Mr [redacted] had questions regarding the Regional Sports fee $6.00.Frontier spoke to Mr [redacted] and advised that is a fee that is charged based off the TV programming he currently hasFrontier advised the only way for that fee to not be billed would be if he had local TV service or subscribes to a programming package that does not include Regional Sports accessFrontier additionally reviewed channel lineup for the Preferred and Extreme TV package and Mr [redacted] maintained his current serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Michelle C [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fixed except for the billing that I asked to be waivedPlease contact me regarding the billing and someone is supposed to call me today Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My auto pay was somehow cancelledI made numerous calls and was directed to reset on websiteWebsite was not working properly, I spent several days with several agents attempting to resolve the problemDuring this time I was also without service, often for days at a timeI had made several complaints over many months about thisI made many attempts to contact Frontier without successThe message was always that there were too many callsIt is no secret that their service was seriously lacking for most customers and many of my neighbors also found themselves without service regularly and unable to get through to an agent.Even with an agent on the line walking me through the process on their website it failedTheir website kept returning a massage that "this feature was not available." Frontier failed to provide me with a method to reinstate autopay that worked for the first month and my service continued to be spotty or non-existentI made several more callsBecause my phone service is connected to my internet service I even ended having to use a pay phone twice to call(Luckily, I live next to a small airport).I asked just to have my service cancelled several times but was begged to give them another chance and promised a resolution and credit for the missed serviceI still continued to have large lapses in service which cost me income as well as constant frustrationIn January I reached out again to resolve the auto pay issue as well as the service issueI asked to be canceled and did not further agree to let them "fix" thingsIt took more than one call to finally get the cancellation doneI had been promised credit by several agents but it was never appliedDuring one January call it was agreed that the months owed would be credited.I was still charged for those months and and an additional month during which I had even longer lapses in service and repeatedly kept requesting cancellation.Frontier sent me a notice that they cancelled me on 2/and then tried to bill me for FebruaryMs [redacted] insists that this issue should be confirmed by my the initiation of my new serviceMy new service was order after weeks of having little or no service from Frontier for many months and during those recent weeksWhen I obtained new service has no bearing on the issueMs [redacted] fails to acknowledge that I was WITHOUT service before I obtained new service.Ms [redacted] makes claims that there are no records of my callsThat is very convenient for herI have no control over Frontier's recordsPerhaps I was naive to think that what Frontier's agents offered me in credit would be honoredI am being asked for a document that has no bearing on my interaction with FrontierI have no way of proving anything that happened over multiple attempts to resolve ongoing issuesI think there is enough evidence over the nightmare that frontier caused verizon subscriber's with lapsed service to validate a pattern of behavior.I resent that my generosity and tolerance in the matter are being used against me so that Frontier does not have to live up to the promises they made Regards, [redacted]
Frontier CommunicationsComplaint Number: Company Code: N/ACustomer Name: *** E*** Phone: 951-640-3426Thank you for referring the complaint of Mr [redacted] E [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] E [redacted] is disputing a bill for service from Frontier.Frontier has investigated the above statements and offers the following response:Frontier reviewed Mr***’s account and determined that, due to an error, Mr***’s bill was incorrect.Frontier has corrected the error and has issued an adjustment on the account to cover the incorrect charges.Frontier advises that Mr***’s data service is $for months plus equipment cost and taxes and surcharges.Frontier spoke to Mrs [redacted] on February 14, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently nobody knows what anybody’s doing at frontierI received the email yesterday from Amanda E [redacted] that they are going to start but trying to repair my serviceSo apparently we are not being terminatedHowever, November 3, will still be four months That my service has been out for inconsistentI don’t know how much more I need to send to prove thisI have been able to dispute with documentation every single thing they have thrown at meEvery single fault statement has been disapproved with either a video, emails from Frontier employees freezing my account in August and Mail receipt from July for another modem mail to me Common sense even for $million company that each time a technician replaces a piece of equipment the serial number must be documentedSince I cannot read the back of the modem’s information I take a picture and in large it so I can reset my password Little did I know I would need those pictures to dispute yet again more lies So from the email I received from the Office of the President, it’s clear they’re going to start back up trying to fix my TV/Internet/phoneThey are going to replace my two TVs that I also provided documentation to prove they were damaged by a dangerously high leaking voltage set top box So I believe I have completely proven my case against frontier with the Revdex.comMy complaint is that they cannot provide service in the past four monthsThe last month they have not even triedThey have falsified statements to government agencies and started the process to terminate my serviceThier claims were disputed completely! Given the fact that I received the email from the office of the president I think it must be said that they are taking responsibility financiallyMy complaints about billing and service incompetent Engineer Rick H [redacted] is ridiculous and I am requesting Billing, service fixed and two TVs replaced I stand by my complaints against Frontier Communications given the fact that They have contradicted themselves and proven my claims with their own email I have attached here So again I expect repairs to start back up but with out Rick holiday involvedEvery part of this has been his fault given statementsFix my bill, fix my service, apologize for slander and replace my TVs Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The billing is still not correct and in December 2016, I was billed twice as much as I was supposed toAnd additional charges again in January I will be calling Frontier this evening to try to reverse the mistakes that were made.Frontier is the worse company ever that can't seem to work together and resolve problems Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] experienced service issues during the transition from Verizon to Frontier Ms [redacted] advises that she has been promised credits and has not received them and has stopped her auto pay because of wrong monthly charges Ms [redacted] advises she is still waiting for the credit of $that was promised to her early in JulyFrontier has investigated the above statements and offers the following response: Frontier advises that a credit in the amount of $has been applied to Ms [redacted] ’s account on August 9, leaving a balance of $and a payment was made on August 10, which now currently shows a zero balance Frontier has apologized to Ms [redacted] for any inconvenience that she has experienced and is satisfied with the resolution Ms [redacted] has my direct contact information if she should need anything further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd like to mention that Verizon bears half the responsibility to this matter as their laziness contributed to my VoIP phone services & internet inoperability before the Frontier takeoverThey (Verizon) could have easily fixed this issue by simply replacing the FIOS outdoor control box One Frontier rep (One who was a third party contractor) months before told me he did so, but the fact is, he lied about doing so Not only did he lie, once he left my home, he sat in his truck for over an hour and just sat there wasting time, probably just padding his time sheet, would have been nice if he used that time to fix my issues, but he was to lazy to be bothered, the other techs de facto action was simply blamed it on the router and splitters, they then changed the router and splitters, washed their hands of it and left, rectifying nothing They blamed it on everything from my [redacted] home theater processor to my home infrastructure So I had Verizon/Frontier's direct competitor [redacted] come to my home and put in side by side service to see if it was my infrastructure or equipment, but [redacted] service was unfettered and worked perfectly, unfortunately [redacted] services features and selection was horrid They had premium movie channels, Verizon/Frontier has roughly That didn't work for me, so I had it disconnected, not to mention, my dozens of digital download movies married me to Verizon/Frontier But having [redacted] for a day proved my infrastructure and equipment was sound and not the root of the issueRight around that point I filed my Revdex.com complaint) The last Frontier technician (He was previously a Verizon tech) who came to my home yesterday, was a hell of a nice guy and not at all lazy He quickly diagnosed the culprit and minutes laterMy VoIP phone internet and cable TV was working fantastic Nearly years I had internet that would drop its connection dozens of times per hour It was virtually impossible to connect my PSonlineLast night was the first time in years I could use the internet services without timing out over and over per hour What a relief My VoIP phone also works as it should The Frontier phone liaison representative that helped me deserves some credit as well, had it not been for her, even typing this reply would have taken an hour, as when the internet dropped its service in the past, I had to go back and start again, over & over She helped greatly and was appreciatedIt was unfortunate that Verizon sold me out, but it is what it is and I'm just fortunate my cable services are finally functionalThat works for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Technicians are still working on the problem and keeping me informed as they tried to resolve this issue with me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Frontier will not honor the two year contract that Mr [redacted] obtained with Verizon Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him Frontier has mailed Mr [redacted] a letter with direct contact contact information if he still needs assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact same response they had previously, I would like all charges wiped from my account and for that account to be closedI was given the run around from day oneI have an email from them stating that I only called in regards to my services one time, I can submit phone records proving that is not the truthI also have speed test screen shots done that shows that the highest speed I ever got even when they moved me up to was 11, and that was on a good dayNormally it was 2-mega byte download speedI have called several times about this and transferred through their departments with no resolutionAlso they sent a technician to my house after this complaint without contacting me by email or voicemail to let me know that a technician would be coming to my residenceI am extremely frustrated that for the second time they have come back with the same response Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was quoted $for his servicesFor TV, Phone and InternetThis is was with taxes and surchargesMr [redacted] states that he is being charged $which is more than what he was told it would beMr [redacted] states he called many times to have the phone called pulled and it did not get done Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and had a Supervisor pull the callThere were quotes one at $and another for $with a different receiverHe was also being charged for the Modem which was removed and a credit was given of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises that the gift card was sent to [redacted] on December 9, 2016.Mr [redacted] received his $courtesy credit on November 3, 2016.In addition the customer received a credit of $for the installation We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He paid his Frontier bill with the account number of ###-###-#### on February 20, The payment was in the amount of $He wants to have the credit report updated to show that Frontier was paid in fullFrontier has investigated the above statements and offers the following response: The Frontier collections department has confirmed the payment was madeMr***’s Frontier account is paid in full The credit reporting gets updated automatically and can take up to business days to reflect the paid in full statusI have contacted Mr [redacted] on March 22, to let him know the process and he is very pleased with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Our records indicate account finalized on September 28, 2016; which appears on the November 2, billing statement with prorated charges & credits + early termination fee of $and taxes, totaling $dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed an early termination fee even though he states that he was advised he would not be billed Frontier has investigated the above statements and offers the following response: Frontier advises that his contract, including all terms and conditions for any services previously provided by Verizon’s local exchange operations were assigned to Frontier CommunicationFrontier will maintain all terms and conditions of the relevant portions of his agreement through its expirationFrontier advises through review of phone calls that Mr [redacted] was advised that there would in fact be an early Termination fee if he cancelled his Frontier ServicesFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with himFrontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attentionThe Complaint states that: Mrs [redacted] advises Frontier she is having issues getting her new service installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on August 16, and was advised the service was installed on August 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she requested to retain the internet service and have the telephone and television service cancelled in November Ms [redacted] states that Frontier was still billing for three (3) servicesMs [redacted] would like to be refunded for the over payments Frontier has investigated the above statements and offers the following response: Frontier states that after reviewing the account they issued $in credit for the telephone and television services from November 7,to March Frontier spoke with [redacted] on April 24, to advise that the credit had issued and to apologize for his inconvenienceFrontier offered to have the credit balance refunded, Mr [redacted] said just to leave the credit on his current accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises he was charged after she terminated Frontier servicesFrontier has investigated the above statements and offers the following response: As stated in Frontier’s terms and conditions, charges for services are subject to change at any timeFrontier advises the terms of service can be found at https://frontier.com/corporate/termsFrontier advises the June billing statement had the notification of a change to the Frontier terms of serviceFrontier advises the account is not in collections.Frontier advises the final balance is correctFrontier advises on February 28, Frontier spoke with [redacted] and advised her of the above mentionedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that [redacted] states he has billing concerns regarding a video fee[redacted] states he was advised to pay the charge although he does not watch these channels.Frontier has investigated the above statements and offers the following response:Frontier records indicate Mr [redacted] had questions regarding the Regional Sports fee $6.00.Frontier spoke to Mr [redacted] and advised that is a fee that is charged based off the TV programming he currently hasFrontier advised the only way for that fee to not be billed would be if he had local TV service or subscribes to a programming package that does not include Regional Sports accessFrontier additionally reviewed channel lineup for the Preferred and Extreme TV package and Mr [redacted] maintained his current serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Michelle C [redacted] Department: Customer Relations
Frontier has attempted to reach Mr [redacted] at the contact number provided on the complaint and has left messages with direct contact information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fixed except for the billing that I asked to be waivedPlease contact me regarding the billing and someone is supposed to call me today Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My auto pay was somehow cancelledI made numerous calls and was directed to reset on websiteWebsite was not working properly, I spent several days with several agents attempting to resolve the problemDuring this time I was also without service, often for days at a timeI had made several complaints over many months about thisI made many attempts to contact Frontier without successThe message was always that there were too many callsIt is no secret that their service was seriously lacking for most customers and many of my neighbors also found themselves without service regularly and unable to get through to an agent.Even with an agent on the line walking me through the process on their website it failedTheir website kept returning a massage that "this feature was not available." Frontier failed to provide me with a method to reinstate autopay that worked for the first month and my service continued to be spotty or non-existentI made several more callsBecause my phone service is connected to my internet service I even ended having to use a pay phone twice to call(Luckily, I live next to a small airport).I asked just to have my service cancelled several times but was begged to give them another chance and promised a resolution and credit for the missed serviceI still continued to have large lapses in service which cost me income as well as constant frustrationIn January I reached out again to resolve the auto pay issue as well as the service issueI asked to be canceled and did not further agree to let them "fix" thingsIt took more than one call to finally get the cancellation doneI had been promised credit by several agents but it was never appliedDuring one January call it was agreed that the months owed would be credited.I was still charged for those months and and an additional month during which I had even longer lapses in service and repeatedly kept requesting cancellation.Frontier sent me a notice that they cancelled me on 2/and then tried to bill me for FebruaryMs [redacted] insists that this issue should be confirmed by my the initiation of my new serviceMy new service was order after weeks of having little or no service from Frontier for many months and during those recent weeksWhen I obtained new service has no bearing on the issueMs [redacted] fails to acknowledge that I was WITHOUT service before I obtained new service.Ms [redacted] makes claims that there are no records of my callsThat is very convenient for herI have no control over Frontier's recordsPerhaps I was naive to think that what Frontier's agents offered me in credit would be honoredI am being asked for a document that has no bearing on my interaction with FrontierI have no way of proving anything that happened over multiple attempts to resolve ongoing issuesI think there is enough evidence over the nightmare that frontier caused verizon subscriber's with lapsed service to validate a pattern of behavior.I resent that my generosity and tolerance in the matter are being used against me so that Frontier does not have to live up to the promises they made Regards, [redacted]
Frontier CommunicationsComplaint Number: Company Code: N/ACustomer Name: *** E*** Phone: 951-640-3426Thank you for referring the complaint of Mr [redacted] E [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] E [redacted] is disputing a bill for service from Frontier.Frontier has investigated the above statements and offers the following response:Frontier reviewed Mr***’s account and determined that, due to an error, Mr***’s bill was incorrect.Frontier has corrected the error and has issued an adjustment on the account to cover the incorrect charges.Frontier advises that Mr***’s data service is $for months plus equipment cost and taxes and surcharges.Frontier spoke to Mrs [redacted] on February 14, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Apparently nobody knows what anybody’s doing at frontierI received the email yesterday from Amanda E [redacted] that they are going to start but trying to repair my serviceSo apparently we are not being terminatedHowever, November 3, will still be four months That my service has been out for inconsistentI don’t know how much more I need to send to prove thisI have been able to dispute with documentation every single thing they have thrown at meEvery single fault statement has been disapproved with either a video, emails from Frontier employees freezing my account in August and Mail receipt from July for another modem mail to me Common sense even for $million company that each time a technician replaces a piece of equipment the serial number must be documentedSince I cannot read the back of the modem’s information I take a picture and in large it so I can reset my password Little did I know I would need those pictures to dispute yet again more lies So from the email I received from the Office of the President, it’s clear they’re going to start back up trying to fix my TV/Internet/phoneThey are going to replace my two TVs that I also provided documentation to prove they were damaged by a dangerously high leaking voltage set top box So I believe I have completely proven my case against frontier with the Revdex.comMy complaint is that they cannot provide service in the past four monthsThe last month they have not even triedThey have falsified statements to government agencies and started the process to terminate my serviceThier claims were disputed completely! Given the fact that I received the email from the office of the president I think it must be said that they are taking responsibility financiallyMy complaints about billing and service incompetent Engineer Rick H [redacted] is ridiculous and I am requesting Billing, service fixed and two TVs replaced I stand by my complaints against Frontier Communications given the fact that They have contradicted themselves and proven my claims with their own email I have attached here So again I expect repairs to start back up but with out Rick holiday involvedEvery part of this has been his fault given statementsFix my bill, fix my service, apologize for slander and replace my TVs Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The billing is still not correct and in December 2016, I was billed twice as much as I was supposed toAnd additional charges again in January I will be calling Frontier this evening to try to reverse the mistakes that were made.Frontier is the worse company ever that can't seem to work together and resolve problems Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] experienced service issues during the transition from Verizon to Frontier Ms [redacted] advises that she has been promised credits and has not received them and has stopped her auto pay because of wrong monthly charges Ms [redacted] advises she is still waiting for the credit of $that was promised to her early in JulyFrontier has investigated the above statements and offers the following response: Frontier advises that a credit in the amount of $has been applied to Ms [redacted] ’s account on August 9, leaving a balance of $and a payment was made on August 10, which now currently shows a zero balance Frontier has apologized to Ms [redacted] for any inconvenience that she has experienced and is satisfied with the resolution Ms [redacted] has my direct contact information if she should need anything further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd like to mention that Verizon bears half the responsibility to this matter as their laziness contributed to my VoIP phone services & internet inoperability before the Frontier takeoverThey (Verizon) could have easily fixed this issue by simply replacing the FIOS outdoor control box One Frontier rep (One who was a third party contractor) months before told me he did so, but the fact is, he lied about doing so Not only did he lie, once he left my home, he sat in his truck for over an hour and just sat there wasting time, probably just padding his time sheet, would have been nice if he used that time to fix my issues, but he was to lazy to be bothered, the other techs de facto action was simply blamed it on the router and splitters, they then changed the router and splitters, washed their hands of it and left, rectifying nothing They blamed it on everything from my [redacted] home theater processor to my home infrastructure So I had Verizon/Frontier's direct competitor [redacted] come to my home and put in side by side service to see if it was my infrastructure or equipment, but [redacted] service was unfettered and worked perfectly, unfortunately [redacted] services features and selection was horrid They had premium movie channels, Verizon/Frontier has roughly That didn't work for me, so I had it disconnected, not to mention, my dozens of digital download movies married me to Verizon/Frontier But having [redacted] for a day proved my infrastructure and equipment was sound and not the root of the issueRight around that point I filed my Revdex.com complaint) The last Frontier technician (He was previously a Verizon tech) who came to my home yesterday, was a hell of a nice guy and not at all lazy He quickly diagnosed the culprit and minutes laterMy VoIP phone internet and cable TV was working fantastic Nearly years I had internet that would drop its connection dozens of times per hour It was virtually impossible to connect my PSonlineLast night was the first time in years I could use the internet services without timing out over and over per hour What a relief My VoIP phone also works as it should The Frontier phone liaison representative that helped me deserves some credit as well, had it not been for her, even typing this reply would have taken an hour, as when the internet dropped its service in the past, I had to go back and start again, over & over She helped greatly and was appreciatedIt was unfortunate that Verizon sold me out, but it is what it is and I'm just fortunate my cable services are finally functionalThat works for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Technicians are still working on the problem and keeping me informed as they tried to resolve this issue with me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Frontier will not honor the two year contract that Mr [redacted] obtained with Verizon Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him Frontier has mailed Mr [redacted] a letter with direct contact contact information if he still needs assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact same response they had previously, I would like all charges wiped from my account and for that account to be closedI was given the run around from day oneI have an email from them stating that I only called in regards to my services one time, I can submit phone records proving that is not the truthI also have speed test screen shots done that shows that the highest speed I ever got even when they moved me up to was 11, and that was on a good dayNormally it was 2-mega byte download speedI have called several times about this and transferred through their departments with no resolutionAlso they sent a technician to my house after this complaint without contacting me by email or voicemail to let me know that a technician would be coming to my residenceI am extremely frustrated that for the second time they have come back with the same response Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was quoted $for his servicesFor TV, Phone and InternetThis is was with taxes and surchargesMr [redacted] states that he is being charged $which is more than what he was told it would beMr [redacted] states he called many times to have the phone called pulled and it did not get done Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr [redacted] and had a Supervisor pull the callThere were quotes one at $and another for $with a different receiverHe was also being charged for the Modem which was removed and a credit was given of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Sharie P [redacted] Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises that the gift card was sent to [redacted] on December 9, 2016.Mr [redacted] received his $courtesy credit on November 3, 2016.In addition the customer received a credit of $for the installation We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He paid his Frontier bill with the account number of ###-###-#### on February 20, The payment was in the amount of $He wants to have the credit report updated to show that Frontier was paid in fullFrontier has investigated the above statements and offers the following response: The Frontier collections department has confirmed the payment was madeMr***’s Frontier account is paid in full The credit reporting gets updated automatically and can take up to business days to reflect the paid in full statusI have contacted Mr [redacted] on March 22, to let him know the process and he is very pleased with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Our records indicate account finalized on September 28, 2016; which appears on the November 2, billing statement with prorated charges & credits + early termination fee of $and taxes, totaling $dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed an early termination fee even though he states that he was advised he would not be billed Frontier has investigated the above statements and offers the following response: Frontier advises that his contract, including all terms and conditions for any services previously provided by Verizon’s local exchange operations were assigned to Frontier CommunicationFrontier will maintain all terms and conditions of the relevant portions of his agreement through its expirationFrontier advises through review of phone calls that Mr [redacted] was advised that there would in fact be an early Termination fee if he cancelled his Frontier ServicesFrontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with himFrontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attentionThe Complaint states that: Mrs [redacted] advises Frontier she is having issues getting her new service installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on August 16, and was advised the service was installed on August 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter