Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advised she called in October to inquire about a change in her billingMrs [redacted] advised that during the conversation she was offered free HBO for six months but when the billing came HBO was charged to the accountMrs [redacted] also advised that she was later charged a late fee after she had requested to have the HBO removed from the account Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 23, and apologized for the billing error.Frontier confirmed that the HBO had been removed fully from the account as Mrs [redacted] had requested and all charges included the late fee related to the HBO had been credited back to MrsLoskot’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he was billed for Install fees he was not advised ofFrontier has investigated the above statements and offers the following response: Frontier advises we have credited $ install fee, $ shipping/handling fee and late fees for October and November $ These credited will appear on the next billing statement.Frontier spoke with Mr [redacted] on November 29, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: In October was promised a rate of $for the InternetBilling has not reflected that price Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mrs [redacted] on December 23, and placed an order to fix the Internet price to $for three years The expiration date is December 22, 2019.Frontier issued a credit of $for past incorrect billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is being billing to the end of his bill cycle, even though he requested to close accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] and advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Mr [redacted] is eligible to continue receiving Frontier services through the end of that billing cycle Frontier explained Courtesy adjustment issued and Frontier has set follow up to ensure final bill accuracyFrontier spoke with Mr [redacted] and advised him of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated he was promised a monthly rate of $He stated he paid that amount on October 7, He stated the next month the bill stated he shorted Frontier 60.00, which was then added to the November bill, which then said he owed $He decided to disconnect the service November and was told he would be billed to the end of the bill cycleFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on November 20, The October 2, bill was credited for $65.70, which left him paying a balance of $ When the November 2, bill generated, it showed a balance of $245.92, as all the bundle discounts had dropped from the billing When Mr [redacted] called to disconnect the service on November 8, 2017, he was advised that the service was billed through the end of the bill cycle, December 1, Frontier advised Mr [redacted] that billing through the end of the bill cycle is correct as the service is pre-paidFrontier did apply a credit of $including tax to MrConner’s account on November 20, 2017, as the bundle discounts had dropped from the billing for the final month of his serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled service on August 8, 2016.Frontier has cleared the balance as of October 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAt no time was I told the rate was promotional.Frontier said that each contract was for a year Yet, in the second year they billed me for $103.22, the amount for which I contracted with them.Therefore, the contract would be in effect now and continue until such time as I was notified of another contract to which I agree.Interestingly, frontier sent be a facebook offer for $80/month for the same triple play When I asked for them to enact that offer, they refused.They are a corrupt, fraudulent business and should be sanctioned.I will continue to pay the $to which I agreed.Their dates are also wrong A frontier customer 'service' worker told me that years would be up in mid-November.All they do is lie, lie, lie They lie about anything and everything.This case is most certainly not closed Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Ms [redacted] with [redacted] *** *** to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] was told she is paying for a faster speed that she is not able to haveMs [redacted] states that her internet is down about - 60% of the time Frontier has investigated the above statements and offers the following response: Frontier has sent emails out to Ms [redacted] to advise that the price is the same for both the 7M and the 3M internet bundles.Frontier has tried to get in contact with the customer to see if Frontier needed to put in a repair ticket for her serviceFrontier has send out a call me letter since was unable to get in contact with Ms [redacted] after multiple attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] with [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S Department: Office of the President Telephone Number: ###-###-#### Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a copy of the request submitted to the credit agency requesting to change the (two) hard credit inquiries so I could have a hard copy of the request to remove both inquiriesAlso, the representative stated she could not credit me for the other account that was wrongly closed as she couldn't access the accountI believe I am entitled to at least the hard copy of the request submitted to the credit bureauIt would be nice for someone of a higher level who may be able to access the old account for the possibility for the credits to be applied for having to take days off for no shows with techniciansFurthermore, I was informed there was a cap on how much she was able to offer for credits as she already went over the limitThe possible first account number was ###-###-#### so it can be referencedIt was searched, found and placed into the notes of my current account with a representative in prior contact Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per Frontier's response, there's too many inconsistencies:First off, I have been in contact with of their Account Managers, via email, Teresa P***t and Ree R [redacted] Second, I never had their service to have a disconnect dateAlso, the "disconnect date" is incorrectI ordered the service on 10/and cancelled on 10/when the tech failed to show for the install appointmentthe date that they're providing, 11/18, is approximately month after I've made requests for my refundAttached is an email from Account manager Teresa P [redacted] that shows when I requested the refund initially, and when I should have received itI still don't have it.Basically, I've been told the 7-business timeframe twice but still, no refund Regards, [redacted] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises she does not owe Frontier for service from September to October Frontier account was closed on September 19, 2017, since her contract expired and she was told she would not be chargedMs [redacted] received a bill for $ that included a past due of $ Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 20, Frontier explained that we bill a month in advance and full bill cycle is dueShe is eligible to continue receiving service through the end of the billing cycleHowever, the disconnection can be requesting before the end of the billing cycle but would not prorate the final bill.Frontier advises we have credited the account $ for the incorrect October to November bill cycle, along with an additional credit of $ towards her September to October bill cycleThe final balance due is $ and charges are valid.Frontier advises since the disconnect was requested September 19, there was no early termination chargeThere would still be charges for final bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Per Frontier records, an adjustment was pending in the amount of $The adjustment has been approved and applied to Mr***’s account A Frontier agent called and spoke to Mr [redacted] to advise His current balance is $of which he will send as soon as possible Case closed
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:She states she was due a refund from Frontier and it has taken too long.She is requesting to receive the refund immediatelyFrontier has investigated the above statements and offers the following response:Frontier advises that our refund policy is to issue them within days from the date of service disconnection or termination.This time period is required to ensure all outstanding charges or credits are posted to the closed account.Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.We left a direct message to Ms [redacted] and apologized for any inconvenienceWe advised of Frontier policyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis complaint isn't even about my already terrible internet speedsthis complaint is about my constant LOSS of service due to a faulty line or something somewhereI'm fully aware my speeds are crap and I don't get 768kb anyways, I get 60-80k which is barely in the 10% range of what they say I'm provisioned forBut that's not what my complaint is about.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates a payment was posted to her Frontier account that should have been applied to her Verizon account Frontier has investigated the above statements and offers the following response: Frontier records confirm Ms [redacted] deactivated her Frontier account on July 5, A Frontier Customer Service Representative made several attempts to contact Ms [redacted] to discuss the payment and has been unable to reach her Several messages were left for Ms [redacted] and a letter was mailed which all provided direct contact information for the representative The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquiresOur expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening againWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated and found the following: Ms***’ current balance is $514.91.Customer’s 8/27/billing statement was $(billed from 8/– 9/26)$- $= $132.52/past due + new charges/$making 9/27/billing statement $$318.05/past due plus new charges/$= $balance due on the 10/27/billing statementMs [redacted] billed $30/Freedom Essentials + $93.99/Ultimate HD TV + $5/FIOS 50/Data + $15/Home DVR + $20/Set Top Box = $- $4/TV Credit = $+ taxes monthlyCredits have been given already on the 3/27/17, 4/27/17, 5/27/17, 6/27/17, 7/27/bills to correct the price down to the promo priceThe following credits were issued on the account for the past months: 9/1/$68.99/BUNDLE DISCOUNT8/21/$68.99/BUNDLE CREDIT8/18/$9.03/Late FeeAccount has been adjusted and no other credits are warranted at this timeFrontier needs verbal verification from Ms [redacted] if she still wants to disconnect the service since no requests for a disconnect of services were foundWe can still honor the date her complaint was submitted as a disconnect date once we speak with her Frontier was unable to speak to Ms [redacted] but has left messages on her listed can be reached number of ###-###-####No email address was provided for contactMs [redacted] can contact a Frontier representative at her earliest convenience at [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've received no such attempts to contact meYes, the account was originally supposed to be a transfer, but I decided to close the account insteadBut you failed to close the account and continued to bill me for services I didn't want.This in no way resolves the matter Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier's Internet Help Desk completed trouble shooting to resolve internet connectivity.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time[redacted] states at this time she has no other comments or concernsWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Thomas [redacted] to our office for reviewWe appreciate MrGenduso bringing this matter to our attention.The Complaint states that:Billing adjustments and correct billing.Frontier has investigated the above statements and offers the following response:Frontier has submitted and approved adjustments on to Mr [redacted] account in the amount of $for the installation charges on 08/29/The account also reflects adjustments of $and $on 08/10/Total credits on the account is $170.09.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrGenduso has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The complaint states that: Ms [redacted] states she was experiencing issues before the switch from Verizon to Frontier Ms [redacted] states that her billing has been incorrect since January Ms [redacted] states that she experienced long hold times Ms [redacted] would like her billing correct Frontier has investigated the above statements and offers the following response: Frontier has researched and found an order placed on 5/17/and completed on 5/18/to fix the customers services Frontier has credited the customer for the month of AprilThe credits are as follows $ Courtesy credit, credit of $for phone services, and credit of $for internet services Frontier has also researched and found that since January there has been one payment of $ Frontier has apologized to Ms [redacted] for the long wait times when calling in about her account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advised she called in October to inquire about a change in her billingMrs [redacted] advised that during the conversation she was offered free HBO for six months but when the billing came HBO was charged to the accountMrs [redacted] also advised that she was later charged a late fee after she had requested to have the HBO removed from the account Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 23, and apologized for the billing error.Frontier confirmed that the HBO had been removed fully from the account as Mrs [redacted] had requested and all charges included the late fee related to the HBO had been credited back to MrsLoskot’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he was billed for Install fees he was not advised ofFrontier has investigated the above statements and offers the following response: Frontier advises we have credited $ install fee, $ shipping/handling fee and late fees for October and November $ These credited will appear on the next billing statement.Frontier spoke with Mr [redacted] on November 29, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: In October was promised a rate of $for the InternetBilling has not reflected that price Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mrs [redacted] on December 23, and placed an order to fix the Internet price to $for three years The expiration date is December 22, 2019.Frontier issued a credit of $for past incorrect billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is being billing to the end of his bill cycle, even though he requested to close accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] and advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Mr [redacted] is eligible to continue receiving Frontier services through the end of that billing cycle Frontier explained Courtesy adjustment issued and Frontier has set follow up to ensure final bill accuracyFrontier spoke with Mr [redacted] and advised him of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated he was promised a monthly rate of $He stated he paid that amount on October 7, He stated the next month the bill stated he shorted Frontier 60.00, which was then added to the November bill, which then said he owed $He decided to disconnect the service November and was told he would be billed to the end of the bill cycleFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on November 20, The October 2, bill was credited for $65.70, which left him paying a balance of $ When the November 2, bill generated, it showed a balance of $245.92, as all the bundle discounts had dropped from the billing When Mr [redacted] called to disconnect the service on November 8, 2017, he was advised that the service was billed through the end of the bill cycle, December 1, Frontier advised Mr [redacted] that billing through the end of the bill cycle is correct as the service is pre-paidFrontier did apply a credit of $including tax to MrConner’s account on November 20, 2017, as the bundle discounts had dropped from the billing for the final month of his serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled service on August 8, 2016.Frontier has cleared the balance as of October 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAt no time was I told the rate was promotional.Frontier said that each contract was for a year Yet, in the second year they billed me for $103.22, the amount for which I contracted with them.Therefore, the contract would be in effect now and continue until such time as I was notified of another contract to which I agree.Interestingly, frontier sent be a facebook offer for $80/month for the same triple play When I asked for them to enact that offer, they refused.They are a corrupt, fraudulent business and should be sanctioned.I will continue to pay the $to which I agreed.Their dates are also wrong A frontier customer 'service' worker told me that years would be up in mid-November.All they do is lie, lie, lie They lie about anything and everything.This case is most certainly not closed Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Ms [redacted] with [redacted] *** *** to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] was told she is paying for a faster speed that she is not able to haveMs [redacted] states that her internet is down about - 60% of the time Frontier has investigated the above statements and offers the following response: Frontier has sent emails out to Ms [redacted] to advise that the price is the same for both the 7M and the 3M internet bundles.Frontier has tried to get in contact with the customer to see if Frontier needed to put in a repair ticket for her serviceFrontier has send out a call me letter since was unable to get in contact with Ms [redacted] after multiple attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] with [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S Department: Office of the President Telephone Number: ###-###-#### Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a copy of the request submitted to the credit agency requesting to change the (two) hard credit inquiries so I could have a hard copy of the request to remove both inquiriesAlso, the representative stated she could not credit me for the other account that was wrongly closed as she couldn't access the accountI believe I am entitled to at least the hard copy of the request submitted to the credit bureauIt would be nice for someone of a higher level who may be able to access the old account for the possibility for the credits to be applied for having to take days off for no shows with techniciansFurthermore, I was informed there was a cap on how much she was able to offer for credits as she already went over the limitThe possible first account number was ###-###-#### so it can be referencedIt was searched, found and placed into the notes of my current account with a representative in prior contact Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per Frontier's response, there's too many inconsistencies:First off, I have been in contact with of their Account Managers, via email, Teresa P***t and Ree R [redacted] Second, I never had their service to have a disconnect dateAlso, the "disconnect date" is incorrectI ordered the service on 10/and cancelled on 10/when the tech failed to show for the install appointmentthe date that they're providing, 11/18, is approximately month after I've made requests for my refundAttached is an email from Account manager Teresa P [redacted] that shows when I requested the refund initially, and when I should have received itI still don't have it.Basically, I've been told the 7-business timeframe twice but still, no refund Regards, [redacted] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises she does not owe Frontier for service from September to October Frontier account was closed on September 19, 2017, since her contract expired and she was told she would not be chargedMs [redacted] received a bill for $ that included a past due of $ Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 20, Frontier explained that we bill a month in advance and full bill cycle is dueShe is eligible to continue receiving service through the end of the billing cycleHowever, the disconnection can be requesting before the end of the billing cycle but would not prorate the final bill.Frontier advises we have credited the account $ for the incorrect October to November bill cycle, along with an additional credit of $ towards her September to October bill cycleThe final balance due is $ and charges are valid.Frontier advises since the disconnect was requested September 19, there was no early termination chargeThere would still be charges for final bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Per Frontier records, an adjustment was pending in the amount of $The adjustment has been approved and applied to Mr***’s account A Frontier agent called and spoke to Mr [redacted] to advise His current balance is $of which he will send as soon as possible Case closed
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:She states she was due a refund from Frontier and it has taken too long.She is requesting to receive the refund immediatelyFrontier has investigated the above statements and offers the following response:Frontier advises that our refund policy is to issue them within days from the date of service disconnection or termination.This time period is required to ensure all outstanding charges or credits are posted to the closed account.Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.We left a direct message to Ms [redacted] and apologized for any inconvenienceWe advised of Frontier policyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis complaint isn't even about my already terrible internet speedsthis complaint is about my constant LOSS of service due to a faulty line or something somewhereI'm fully aware my speeds are crap and I don't get 768kb anyways, I get 60-80k which is barely in the 10% range of what they say I'm provisioned forBut that's not what my complaint is about.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates a payment was posted to her Frontier account that should have been applied to her Verizon account Frontier has investigated the above statements and offers the following response: Frontier records confirm Ms [redacted] deactivated her Frontier account on July 5, A Frontier Customer Service Representative made several attempts to contact Ms [redacted] to discuss the payment and has been unable to reach her Several messages were left for Ms [redacted] and a letter was mailed which all provided direct contact information for the representative The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquiresOur expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening againWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated and found the following: Ms***’ current balance is $514.91.Customer’s 8/27/billing statement was $(billed from 8/– 9/26)$- $= $132.52/past due + new charges/$making 9/27/billing statement $$318.05/past due plus new charges/$= $balance due on the 10/27/billing statementMs [redacted] billed $30/Freedom Essentials + $93.99/Ultimate HD TV + $5/FIOS 50/Data + $15/Home DVR + $20/Set Top Box = $- $4/TV Credit = $+ taxes monthlyCredits have been given already on the 3/27/17, 4/27/17, 5/27/17, 6/27/17, 7/27/bills to correct the price down to the promo priceThe following credits were issued on the account for the past months: 9/1/$68.99/BUNDLE DISCOUNT8/21/$68.99/BUNDLE CREDIT8/18/$9.03/Late FeeAccount has been adjusted and no other credits are warranted at this timeFrontier needs verbal verification from Ms [redacted] if she still wants to disconnect the service since no requests for a disconnect of services were foundWe can still honor the date her complaint was submitted as a disconnect date once we speak with her Frontier was unable to speak to Ms [redacted] but has left messages on her listed can be reached number of ###-###-####No email address was provided for contactMs [redacted] can contact a Frontier representative at her earliest convenience at [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I've received no such attempts to contact meYes, the account was originally supposed to be a transfer, but I decided to close the account insteadBut you failed to close the account and continued to bill me for services I didn't want.This in no way resolves the matter Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier's Internet Help Desk completed trouble shooting to resolve internet connectivity.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time[redacted] states at this time she has no other comments or concernsWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Thomas [redacted] to our office for reviewWe appreciate MrGenduso bringing this matter to our attention.The Complaint states that:Billing adjustments and correct billing.Frontier has investigated the above statements and offers the following response:Frontier has submitted and approved adjustments on to Mr [redacted] account in the amount of $for the installation charges on 08/29/The account also reflects adjustments of $and $on 08/10/Total credits on the account is $170.09.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrGenduso has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The complaint states that: Ms [redacted] states she was experiencing issues before the switch from Verizon to Frontier Ms [redacted] states that her billing has been incorrect since January Ms [redacted] states that she experienced long hold times Ms [redacted] would like her billing correct Frontier has investigated the above statements and offers the following response: Frontier has researched and found an order placed on 5/17/and completed on 5/18/to fix the customers services Frontier has credited the customer for the month of AprilThe credits are as follows $ Courtesy credit, credit of $for phone services, and credit of $for internet services Frontier has also researched and found that since January there has been one payment of $ Frontier has apologized to Ms [redacted] for the long wait times when calling in about her account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter