Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled service on August 8, 2016.Frontier has cleared the balance as of October 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
..Frontier’s local manager has advised that Mr***’s service was repaired on November 15, • Frontier Contacted Mr [redacted] and confirmed services were working well• Frontier has advised of an out of service adjustment in the amount of $that will appear on his next billing statement• Frontier does apologize for the delay in repair as due to heavy workload
Frontier Communications Thank you for referring the complaint of Ms [redacted] with [redacted] *** *** to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] was told she is paying for a faster speed that she is not able to haveMs [redacted] states that her internet is down about - 60% of the time Frontier has investigated the above statements and offers the following response: Frontier has sent emails out to Ms [redacted] to advise that the price is the same for both the 7M and the 3M internet bundles.Frontier has tried to get in contact with the customer to see if Frontier needed to put in a repair ticket for her serviceFrontier has send out a call me letter since was unable to get in contact with Ms [redacted] after multiple attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] with [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S Department: Office of the President Telephone Number: ###-###-#### Fax Number: ###-###-####
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier continues to bill for services that they did not provide after her moveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] provided Frontier with additional information indicating that she had services with another providerFrontier issued credits to correct Ms [redacted] bill Ms [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Elizabeth G [redacted]
Frontier Communications has investigated Mr [redacted] ’s concern and could not find an install order or deposit in [redacted] ’s name The agent requested a copy of the transaction from his bank for verification and Mr [redacted] has not faxed the information needed to return his deposit A Frontier agent did create an order for installation of service which is scheduled for Wednesday, June from 8-5pm A detailed message was left on Mr [redacted] ’s voicemail in reference to install order He has the Frontier agent’s number to call if he should need to make changes to the order We will continue to work with Mr [redacted] once he provides the information required from his bank Thank you Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier deducted $from his bank account and his February 20, bill was $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that two payments for $each were made on Mr***’s account for the February 20, invoice.Frontier advises that two auto payment methods were created on Mr***’s account causing two payments to generate.A Frontier representative assisted Mr [redacted] to cancel one of the auto payments from his Frontier on line bill payment account.A Frontier representative spoke with Mr [redacted] on April 6, to advise and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that a credit of $was posted to the account on July 14, 2016.Frontier has internally addressed any training opportunities in relation to this complaintA Frontier consultant contacted Ms[redacted] directly, advised her of the above statement, and ensured her satisfaction We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises she does not owe Frontier for service from September to October Frontier account was closed on September 19, 2017, since her contract expired and she was told she would not be chargedMs [redacted] received a bill for $ that included a past due of $ Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 20, Frontier explained that we bill a month in advance and full bill cycle is dueShe is eligible to continue receiving service through the end of the billing cycleHowever, the disconnection can be requesting before the end of the billing cycle but would not prorate the final bill.Frontier advises we have credited the account $ for the incorrect October to November bill cycle, along with an additional credit of $ towards her September to October bill cycleThe final balance due is $ and charges are valid.Frontier advises since the disconnect was requested September 19, there was no early termination chargeThere would still be charges for final bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: In October was promised a rate of $for the InternetBilling has not reflected that price Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mrs [redacted] on December 23, and placed an order to fix the Internet price to $for three years The expiration date is December 22, 2019.Frontier issued a credit of $for past incorrect billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she should not have an outstanding balance with Frontier She also advises that Dish Network needs to remove a credit from her Dish account and return the money to Frontier, in order to zero out her balance with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Dish Network is unable to take the credit off the customer's Dish account, and she still has an outstanding balance of $with Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] established TV and internet service with Frontier at a new address in July The system started billing on July 3rd but the services were not installed and working until July 20thAdditionally, a one-time installation fee appeared on the first bill which was not quoted Frontier has investigated the above statements and offers the following response: Frontier apologizes that the adjustments to correct this account were not done in a timely mannerAt this time, the $installation charge on the August 1st bill has been removed as well as the $late fee on the September 1st billAdditionally the August 1st bill has been adjusted by $to correct for days of service which were billed but not providedFYI the first bill (August 1st) is higher than a bill only by virtue of the days of partial month billing included in it as a first bill.The balance will show correctly on the October 1st bill The balance owed on the account for services starting July 20th and continuing through September 30th is $The due date for payment is the 26th of the month but we will follow up in case the September payment is late and will remove that particular late fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue goes far beyond the canceling and adding back the service The first billing cycle , I was being billed for a package I did not have and each time I called to talk to a service representative I was advised adjustments were being made During that period of time I was being billed for service before they could Identify I did not have service but was showing I did They sent a technician out , the technician came out and stated it was beyond their level of expertise I called Frontier repeatedly about this issue with no resolution The new bill came out and no adjustment I called Frontier again and was advised the adjustment would be taken and the reason the adjustment had not gone thru due to some pending work order in the system preventing it from going thru.I no longer have cable service do to this continued annoyance of calling them for nearly a year since having this service They continue to make promises they have no intention on keeping.Each representative never gives the same response to the same issue and can never handle the call Time and time again I call and get transferred at least 4-times and disconnected times before even reaching the person I need to speak with that can attempt to address my issuesI want a itemized bill from Frontier from the beginning to current and every payment and adjustment made on my account.This billing is ridiculous! Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her phone service is not working with intermittent static noise and has been without service on the last outage for three daysFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 17, and confirmed her phone service is working now.Frontier has investigated Ms [redacted] ’s account and provides the following information Frontier has reviewed two trouble tickets in Ticket [redacted] August 14, with repair completed on August 17, Ticket [redacted] on October 10, with repair completed on October 13, Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account for the days out of service Frontier will continue to monitor and test the facilities in Ms [redacted] ’s areaWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier in September to cancel his services, and that the Frontier agent told him he can put his service on vacation mode in case he changed his mind Mr [redacted] advises that he received a bill from Frontier for $for services that he hasn’t used since last yearFrontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] called Frontier on December 5, to cancel services because he had switched to another provider Frontier offered to put his services on a vacation mode, which he accepted.Frontier advises that the maximum amount of time that a customer can put their services on a vacation or suspension mode is nine months The nine-month period elapsed in September 2017, so Mr [redacted] incurred charges for services from September 7, through October 21, Frontier advises that Mr [redacted] was eligible to continue using the services until the billing cycle end date of October 21, 2017, but he elected to cancel the services as of October 3, 2017.Frontier spoke with Mr [redacted] on November 10, 2017, and advised him that the final balance of $is valid and the charges are sustained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier's Internet Help Desk completed trouble shooting to resolve internet connectivity.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time[redacted] states at this time she has no other comments or concernsWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Thomas [redacted] to our office for reviewWe appreciate MrGenduso bringing this matter to our attention.The Complaint states that:Billing adjustments and correct billing.Frontier has investigated the above statements and offers the following response:Frontier has submitted and approved adjustments on to Mr [redacted] account in the amount of $for the installation charges on 08/29/The account also reflects adjustments of $and $on 08/10/Total credits on the account is $170.09.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrGenduso has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his December charges were higher than his regular monthly chargesMr [redacted] advises it takes three bill cycles to receive a refund frontierMr [redacted] advises he would like to have his refund process in days Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account was disconnected on December 16th, and that his bill cycle is on the 10th of each monthThe December statement he received had already generated when Mr [redacted] requested to disconnect his accountThe closing statement will print on January 10, and it will have an adjustment from the disconnect date to the end of the bill cycleFrontier advises that the discounts on the account ran through December 17, but because his December bill ran through January 9th the bill only reflected discounts through December 17thFrontier advises we could request to expedite the refund once the closing statement generatesFrontier has set up a follow up after January 10, with Mr [redacted] to ensure accuracy on the bill and to request that the refund be expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been charged after disconnecting her service for two hours of onsite technical support that she did not receiveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a technician call scheduled before the service order to cancel her Frontier telephone and Internet service.Frontier advises that Ms [redacted] ’ gate was locked and the technician didn’t call before coming.Frontier advises that a credit for $has been issued to Ms [redacted] ’ account to zero out her balance.Frontier advises that Ms [redacted] is aware of Frontier’s final billing process.Frontier provided Ms [redacted] with a direct line and extension number if she should have any future concernsMs [redacted] was satisfied with our resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] experienced service issues with her phone, internet and television with Frontier Ms [redacted] reports lack of communication regarding repair ticket Ms [redacted] is requesting a disconnection of all services and any termination fees to be waived Frontier has investigated the above statements and offers the following response: Frontier has investigated and found Ms [redacted] to be out of service from 5/30/to 06/13/ A Frontier Customer Service Representative has issued a disconnect service order effective date of 06/13/and back dated their charges to mid-May to cover the days without service Frontier has investigated and found that there will be no early term fees associated with Ms [redacted] ’s account and Ms [redacted] states she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Ms [redacted] has been charged for a non-published number since and states that she has been receiving calls lately asking for her husband [redacted] and herself by name Ms [redacted] called into Frontier Communications on April 18, and spoke with a customer service representative and was told that the non-published number was not working and he would get it working for herThen Ms [redacted] was transferred over to the credit department of Frontier Communications to get credit off of her bill as Ms [redacted] has been charged $a month for this service The credit department representative processed a credit in the amount of $ Then on April 19, the credit department representative called Ms [redacted] and advised her that it has been denied Since Ms [redacted] called us on April 18, it now shows private number when she makes a call out from her residence Ms [redacted] states that she would like a reimbursement for a service that she has been paying for and did not receive.Frontier has investigated the above statements and offers the following response: I spoke with Ms [redacted] today April 22, and explained to her that it shows a non- publish number charge on her account since I advised Ms [redacted] that Frontier Communications does not sell customers telephone numbers to other company’s but that does not mean when your telephone number is given out that other company’s do not sell your telephone number I also advised that I checked on the internet and it shows her telephone number listed under her husband’s name [redacted] I have given Ms [redacted] a credit in the amount of $and that would be credit from when Frontier Communications took over her account from AT&T back in October to today’s date Ms [redacted] requested that I place an order to take the non-published number charge off of her account as of today which has been done When her next bill prints in May she will no longer be charged a monthly charge of $for the non-publish number charge Ms [redacted] is satisfied and she has my contact information if she needs any further assistance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled service on August 8, 2016.Frontier has cleared the balance as of October 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
..Frontier’s local manager has advised that Mr***’s service was repaired on November 15, • Frontier Contacted Mr [redacted] and confirmed services were working well• Frontier has advised of an out of service adjustment in the amount of $that will appear on his next billing statement• Frontier does apologize for the delay in repair as due to heavy workload
Frontier Communications Thank you for referring the complaint of Ms [redacted] with [redacted] *** *** to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] was told she is paying for a faster speed that she is not able to haveMs [redacted] states that her internet is down about - 60% of the time Frontier has investigated the above statements and offers the following response: Frontier has sent emails out to Ms [redacted] to advise that the price is the same for both the 7M and the 3M internet bundles.Frontier has tried to get in contact with the customer to see if Frontier needed to put in a repair ticket for her serviceFrontier has send out a call me letter since was unable to get in contact with Ms [redacted] after multiple attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] with [redacted] has experienced as a result of the above matter Frontier Specialist: Marcia S Department: Office of the President Telephone Number: ###-###-#### Fax Number: ###-###-####
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier continues to bill for services that they did not provide after her moveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] provided Frontier with additional information indicating that she had services with another providerFrontier issued credits to correct Ms [redacted] bill Ms [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Elizabeth G [redacted]
Frontier Communications has investigated Mr [redacted] ’s concern and could not find an install order or deposit in [redacted] ’s name The agent requested a copy of the transaction from his bank for verification and Mr [redacted] has not faxed the information needed to return his deposit A Frontier agent did create an order for installation of service which is scheduled for Wednesday, June from 8-5pm A detailed message was left on Mr [redacted] ’s voicemail in reference to install order He has the Frontier agent’s number to call if he should need to make changes to the order We will continue to work with Mr [redacted] once he provides the information required from his bank Thank you Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier deducted $from his bank account and his February 20, bill was $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that two payments for $each were made on Mr***’s account for the February 20, invoice.Frontier advises that two auto payment methods were created on Mr***’s account causing two payments to generate.A Frontier representative assisted Mr [redacted] to cancel one of the auto payments from his Frontier on line bill payment account.A Frontier representative spoke with Mr [redacted] on April 6, to advise and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that a credit of $was posted to the account on July 14, 2016.Frontier has internally addressed any training opportunities in relation to this complaintA Frontier consultant contacted Ms[redacted] directly, advised her of the above statement, and ensured her satisfaction We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises she does not owe Frontier for service from September to October Frontier account was closed on September 19, 2017, since her contract expired and she was told she would not be chargedMs [redacted] received a bill for $ that included a past due of $ Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 20, Frontier explained that we bill a month in advance and full bill cycle is dueShe is eligible to continue receiving service through the end of the billing cycleHowever, the disconnection can be requesting before the end of the billing cycle but would not prorate the final bill.Frontier advises we have credited the account $ for the incorrect October to November bill cycle, along with an additional credit of $ towards her September to October bill cycleThe final balance due is $ and charges are valid.Frontier advises since the disconnect was requested September 19, there was no early termination chargeThere would still be charges for final bill cycleWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: In October was promised a rate of $for the InternetBilling has not reflected that price Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mrs [redacted] on December 23, and placed an order to fix the Internet price to $for three years The expiration date is December 22, 2019.Frontier issued a credit of $for past incorrect billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she should not have an outstanding balance with Frontier She also advises that Dish Network needs to remove a credit from her Dish account and return the money to Frontier, in order to zero out her balance with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Dish Network is unable to take the credit off the customer's Dish account, and she still has an outstanding balance of $with Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] established TV and internet service with Frontier at a new address in July The system started billing on July 3rd but the services were not installed and working until July 20thAdditionally, a one-time installation fee appeared on the first bill which was not quoted Frontier has investigated the above statements and offers the following response: Frontier apologizes that the adjustments to correct this account were not done in a timely mannerAt this time, the $installation charge on the August 1st bill has been removed as well as the $late fee on the September 1st billAdditionally the August 1st bill has been adjusted by $to correct for days of service which were billed but not providedFYI the first bill (August 1st) is higher than a bill only by virtue of the days of partial month billing included in it as a first bill.The balance will show correctly on the October 1st bill The balance owed on the account for services starting July 20th and continuing through September 30th is $The due date for payment is the 26th of the month but we will follow up in case the September payment is late and will remove that particular late fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue goes far beyond the canceling and adding back the service The first billing cycle , I was being billed for a package I did not have and each time I called to talk to a service representative I was advised adjustments were being made During that period of time I was being billed for service before they could Identify I did not have service but was showing I did They sent a technician out , the technician came out and stated it was beyond their level of expertise I called Frontier repeatedly about this issue with no resolution The new bill came out and no adjustment I called Frontier again and was advised the adjustment would be taken and the reason the adjustment had not gone thru due to some pending work order in the system preventing it from going thru.I no longer have cable service do to this continued annoyance of calling them for nearly a year since having this service They continue to make promises they have no intention on keeping.Each representative never gives the same response to the same issue and can never handle the call Time and time again I call and get transferred at least 4-times and disconnected times before even reaching the person I need to speak with that can attempt to address my issuesI want a itemized bill from Frontier from the beginning to current and every payment and adjustment made on my account.This billing is ridiculous! Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her phone service is not working with intermittent static noise and has been without service on the last outage for three daysFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 17, and confirmed her phone service is working now.Frontier has investigated Ms [redacted] ’s account and provides the following information Frontier has reviewed two trouble tickets in Ticket [redacted] August 14, with repair completed on August 17, Ticket [redacted] on October 10, with repair completed on October 13, Frontier also advises that a credit adjustment has been applied to Ms [redacted] ’s account for the days out of service Frontier will continue to monitor and test the facilities in Ms [redacted] ’s areaWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier in September to cancel his services, and that the Frontier agent told him he can put his service on vacation mode in case he changed his mind Mr [redacted] advises that he received a bill from Frontier for $for services that he hasn’t used since last yearFrontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] called Frontier on December 5, to cancel services because he had switched to another provider Frontier offered to put his services on a vacation mode, which he accepted.Frontier advises that the maximum amount of time that a customer can put their services on a vacation or suspension mode is nine months The nine-month period elapsed in September 2017, so Mr [redacted] incurred charges for services from September 7, through October 21, Frontier advises that Mr [redacted] was eligible to continue using the services until the billing cycle end date of October 21, 2017, but he elected to cancel the services as of October 3, 2017.Frontier spoke with Mr [redacted] on November 10, 2017, and advised him that the final balance of $is valid and the charges are sustained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier's Internet Help Desk completed trouble shooting to resolve internet connectivity.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time[redacted] states at this time she has no other comments or concernsWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Thomas [redacted] to our office for reviewWe appreciate MrGenduso bringing this matter to our attention.The Complaint states that:Billing adjustments and correct billing.Frontier has investigated the above statements and offers the following response:Frontier has submitted and approved adjustments on to Mr [redacted] account in the amount of $for the installation charges on 08/29/The account also reflects adjustments of $and $on 08/10/Total credits on the account is $170.09.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrGenduso has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises his December charges were higher than his regular monthly chargesMr [redacted] advises it takes three bill cycles to receive a refund frontierMr [redacted] advises he would like to have his refund process in days Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account was disconnected on December 16th, and that his bill cycle is on the 10th of each monthThe December statement he received had already generated when Mr [redacted] requested to disconnect his accountThe closing statement will print on January 10, and it will have an adjustment from the disconnect date to the end of the bill cycleFrontier advises that the discounts on the account ran through December 17, but because his December bill ran through January 9th the bill only reflected discounts through December 17thFrontier advises we could request to expedite the refund once the closing statement generatesFrontier has set up a follow up after January 10, with Mr [redacted] to ensure accuracy on the bill and to request that the refund be expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been charged after disconnecting her service for two hours of onsite technical support that she did not receiveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had a technician call scheduled before the service order to cancel her Frontier telephone and Internet service.Frontier advises that Ms [redacted] ’ gate was locked and the technician didn’t call before coming.Frontier advises that a credit for $has been issued to Ms [redacted] ’ account to zero out her balance.Frontier advises that Ms [redacted] is aware of Frontier’s final billing process.Frontier provided Ms [redacted] with a direct line and extension number if she should have any future concernsMs [redacted] was satisfied with our resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] experienced service issues with her phone, internet and television with Frontier Ms [redacted] reports lack of communication regarding repair ticket Ms [redacted] is requesting a disconnection of all services and any termination fees to be waived Frontier has investigated the above statements and offers the following response: Frontier has investigated and found Ms [redacted] to be out of service from 5/30/to 06/13/ A Frontier Customer Service Representative has issued a disconnect service order effective date of 06/13/and back dated their charges to mid-May to cover the days without service Frontier has investigated and found that there will be no early term fees associated with Ms [redacted] ’s account and Ms [redacted] states she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Ms [redacted] has been charged for a non-published number since and states that she has been receiving calls lately asking for her husband [redacted] and herself by name Ms [redacted] called into Frontier Communications on April 18, and spoke with a customer service representative and was told that the non-published number was not working and he would get it working for herThen Ms [redacted] was transferred over to the credit department of Frontier Communications to get credit off of her bill as Ms [redacted] has been charged $a month for this service The credit department representative processed a credit in the amount of $ Then on April 19, the credit department representative called Ms [redacted] and advised her that it has been denied Since Ms [redacted] called us on April 18, it now shows private number when she makes a call out from her residence Ms [redacted] states that she would like a reimbursement for a service that she has been paying for and did not receive.Frontier has investigated the above statements and offers the following response: I spoke with Ms [redacted] today April 22, and explained to her that it shows a non- publish number charge on her account since I advised Ms [redacted] that Frontier Communications does not sell customers telephone numbers to other company’s but that does not mean when your telephone number is given out that other company’s do not sell your telephone number I also advised that I checked on the internet and it shows her telephone number listed under her husband’s name [redacted] I have given Ms [redacted] a credit in the amount of $and that would be credit from when Frontier Communications took over her account from AT&T back in October to today’s date Ms [redacted] requested that I place an order to take the non-published number charge off of her account as of today which has been done When her next bill prints in May she will no longer be charged a monthly charge of $for the non-publish number charge Ms [redacted] is satisfied and she has my contact information if she needs any further assistance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter