Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] J [redacted] has not received promised service delivery of his Frontier internet plan Frontier has not provided a solution to keep his internet service workingFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference.Customer speeds may vary over timeWe spoke with Mr [redacted] on December 23, and denied credit request due to there being no reported outages.Frontier also advises that it is continually working to improve its network and its customers’ experience; however, as stated in Frontier’s terms and conditions, actual internet speeds may vary, and any speed advertised is not a guarantee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not being billed correctly for the services she has with FrontierMs [redacted] states that she is being billed for two additional bundle charge fees of $and $Frontier has investigated the above statements and offers the following response: Frontier advises that there was a billing error that on Ms [redacted] ’s accountFrontier advises that an order was placed on November 15, to correct thisFrontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the billing errors on her August, September, and October statements.Frontier spoke with Ms [redacted] on November 16, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is on a two-year contract with Frontier and his bill increases every month He has called Frontier several times and was provided a partial credit Mr [redacted] also states that Frontier decreased his services and his bill is increasing again Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there were errors with the promotional discounts that were applied to Mr***’s account.Frontier applied a credit in the amount of $to Mr***’s account on October 12, for this billing errorFrontier advises that Mr***’s monthly rate is $for one year before tax and surcharges.Frontier spoke with Mr [redacted] on December 13, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so that they are aware, I was given three different answers to the question regarding the refund, so I was unsure which was true Regards, [redacted]
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she removed all television services and only kept the wireless and the bill is coming in over $ Frontier has investigated the above statements and offers the following response: Frontier apologizes for the billing error and system error that caused [redacted] for being billed for services that were removed and did not post into billing All errors have been fixed and a proper billing was sent.Frontier has made several attempts to contact [redacted] regarding this issue but have been unsuccessful Frontier has mailed [redacted] a letter with direct contact information if she needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has had ongoing speed issues with her Frontier Internet service Ms [redacted] states that her ongoing speed and connection issues have been occurring on and off for years, even when she still was a Verizon customer Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is correct The business did go above and beyond and the technician was very good at resolving this ongoing issue Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancy on Equipment returnedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on March 8, and confirmed that equipment was returned.Frontier explained we have issued appropriate adjustments and will appear on next bill cycleFrontier has set follow up to ensure accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There have been no credit applied to the account and currently the bill is $I had indicated in my original complaint that most of the charges on the account was due to their own coding errorsA bill that should have only been + fees and taxes monthly was coming out to more than This not including the disconnect/reconnect fee of per line they were billing us for even though we never had our phone line or internet interruptedI also asked that since we are a small business, suffering the same as most do their first year, of no profit that they extend the courtesy of releasing us from a two year contract that should have never been forced on usWith multiple options for phone and internet service without contracts it's hard to believe that they do not want to make customers happy and follow what is clearly the norm now$is impossible for me to recover from now, the lease on my store front isn't as much and I'm finding it hard to make that happenIt's disappointing to say the least that everything I wrote in my complaint was ignored, or they just don't care! I reject their response which was switching from one package to another which changed nothing, credited me nothingI also need to add that a phone was not received May 1st as they suggested
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he cancelled his services with Frontier on June 10, 2017, and that he called Frontier on July 5, to ask when he will receive his refund, from having overpaid his last billMr [redacted] advises that he was told by Frontier that he would not receive the refund until August He also advises that she should get his refund sooner and feels that months is an excessive amount of time to waitFrontier has investigated the above statements and offers the following response: Frontier advises that normally it can take to full billing cycles after cancellation of service for a customer to receive their refund.Frontier advises that Mr***’s request to have the refund expedited was successful, and the customer should be receiving his refund in to business days.Frontier spoke with Mr [redacted] on July 10, 2017, and he was satisfied that the refund was expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] on behalf [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had to change Internet providers due to very slow service and frequent drops Ms [redacted] spoke to customer service about cancelling and was quoted an early termination fee of between $and $for a fee This was on auto renew and Ms [redacted] states she was never notified of this auto-renewal Ms [redacted] would like to be let out of the contract without an early termination feeFrontier has investigated the above statements and offers the following response: Frontier found that this company has had our service for years and has been a very good customer Frontier will waive the early termination fee.Frontier spoke to Ms [redacted] on March 20, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises her internet service hasn’t worked since September 15, She was given an appointment of September 23, Frontier advised her because of workload the appointment will be rescheduled to September 28, Ms [redacted] request her internet to be working and credit for her time out of service Frontier has investigated the above statements and offers the following response: Frontier advises the records indicate Ms [redacted] service was restored on September 28, Frontier placed an adjustment on September 29, for the time out of serviceFrontier did a follow up call on October 4, and spoke with Ms [redacted] to confirm the problem has been resolved and she agreedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***Frontier Communications
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate [redacted] L [redacted] bringing this matter to our attention The Complaint states that: Customer states she had no working service since October till she ported her number out in February but has been billed for all servicesservice working from October 22, and was put in a hold pattern to have e then fix the issuesFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] was unable to use her services from October through the date she ported out her number.Frontier states credits in total for $were applied to Ms [redacted] ’s account and her account is currently reflecting a zero balance.Frontier contacted Ms [redacted] on March 22, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] L [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customers Promotion was ending, wanted to set up new promotion with Frontier for internet service.Customer was informed there would be no set up fee or ETF to change service to 100/Fios Internet service.Customer was quoted $per month for 100/Fios Internet service per screenshot of chat conversation.Customer was billed over $for service that was quoted to be $25.00Frontier has investigated the above statements and offers the following response:Customer disconnected services on 03/07/2017.ETF fee of $has been credited to account.Sfee of $has been credited to the account.Credits for internet service of $have been credited to accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dara [redacted] experienced as a result of the above matter.Frontier Specialist: Debra V [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that when Ms [redacted] transferred her phone and internet services to another address, due to Hurricane Harvey, she already had an outstanding balance of $121.10.Frontier advises that the billing for service at the new address started on September 4, Ms [redacted] informed Frontier that her service did not start working until October 23, As a result, Frontier issued credit for the dates in which the customer did not have working service.Frontier advises that Ms [redacted] still has an outstanding balance because of some payments that were missed After all credits owed to the customer were applied to the account, the remaining balance due is $ Frontier advised Ms [redacted] of the above information via email on May 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for review Complaint: Mr [redacted] states that Frontier is supplying less than satisfactory services to him and upon attempting to fix Frontier has missed commitments madeFrontier has reviewed the above statements and offers the following response: • Frontier advises that there was a TT that our technicians went out on to do the work to upgrade the service and when our tech, Nicole, arrived, the ticket was cancelled per customer request• Frontier spoke with Mr [redacted] on 11/9/and he cancelled the service upgrade ticket • Mr [redacted] Presented no further questions or concernsand has direct contact information for the futureWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As Frontier admitted, they DID mis-quote a rate to us We were VERY cautious making the change to our service and verified MULTIPLE times with the agent that our new monthly rate would be $ We did this specifically because the change to our monthly fees would be so little The agent agreed that it would be just a small increase (about $1) from what we were paying We were looking at OUR bill provided by Frontier If Frontier's own system does not show them what the consumer sees on our bill - then that if the fault of Frontier's system - and the consumer should not be penalized To come to us after the fact and say that what was quoted didn't include items that are plainly marked on our bill (like additional phone lines) is dishonest and yes - a bait and switch tactic They were willing to give us this great rate but it doesn't include the services we already have??? That was NEVER stated until I complained I do NOT consider my complaint to be resolved Until Frontier is willing to stand by their agents and their quotes to customers - even when they are wrong - I will not be satisfied After all - Frontier hired and trained their agents, and if their own systems caused the agent to make a mis-quote, then those systems need to be changed The consumer should NOT be penalized Regards, [redacted] -***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advises the internet is better but not great The signal seems to be not as up and down The tvs drop an average one time per night according to my wifeFrontier has investigated the above statements and offers the following response: There was an outage that caused the service interruption Credit has been issued for out of service and inconvenience in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 20, about Ms [redacted] ’s additional issues about her complaintFrontier agreed and has revised Ms [redacted] ’s dates of service from April 4, to April 29, Frontier reminded Ms [redacted] that Frontier will follow up when the July 1, bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] J [redacted] has not received promised service delivery of his Frontier internet plan Frontier has not provided a solution to keep his internet service workingFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference.Customer speeds may vary over timeWe spoke with Mr [redacted] on December 23, and denied credit request due to there being no reported outages.Frontier also advises that it is continually working to improve its network and its customers’ experience; however, as stated in Frontier’s terms and conditions, actual internet speeds may vary, and any speed advertised is not a guarantee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not being billed correctly for the services she has with FrontierMs [redacted] states that she is being billed for two additional bundle charge fees of $and $Frontier has investigated the above statements and offers the following response: Frontier advises that there was a billing error that on Ms [redacted] ’s accountFrontier advises that an order was placed on November 15, to correct thisFrontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the billing errors on her August, September, and October statements.Frontier spoke with Ms [redacted] on November 16, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is on a two-year contract with Frontier and his bill increases every month He has called Frontier several times and was provided a partial credit Mr [redacted] also states that Frontier decreased his services and his bill is increasing again Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there were errors with the promotional discounts that were applied to Mr***’s account.Frontier applied a credit in the amount of $to Mr***’s account on October 12, for this billing errorFrontier advises that Mr***’s monthly rate is $for one year before tax and surcharges.Frontier spoke with Mr [redacted] on December 13, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so that they are aware, I was given three different answers to the question regarding the refund, so I was unsure which was true Regards, [redacted]
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she removed all television services and only kept the wireless and the bill is coming in over $ Frontier has investigated the above statements and offers the following response: Frontier apologizes for the billing error and system error that caused [redacted] for being billed for services that were removed and did not post into billing All errors have been fixed and a proper billing was sent.Frontier has made several attempts to contact [redacted] regarding this issue but have been unsuccessful Frontier has mailed [redacted] a letter with direct contact information if she needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has had ongoing speed issues with her Frontier Internet service Ms [redacted] states that her ongoing speed and connection issues have been occurring on and off for years, even when she still was a Verizon customer Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is correct The business did go above and beyond and the technician was very good at resolving this ongoing issue Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancy on Equipment returnedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on March 8, and confirmed that equipment was returned.Frontier explained we have issued appropriate adjustments and will appear on next bill cycleFrontier has set follow up to ensure accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There have been no credit applied to the account and currently the bill is $I had indicated in my original complaint that most of the charges on the account was due to their own coding errorsA bill that should have only been + fees and taxes monthly was coming out to more than This not including the disconnect/reconnect fee of per line they were billing us for even though we never had our phone line or internet interruptedI also asked that since we are a small business, suffering the same as most do their first year, of no profit that they extend the courtesy of releasing us from a two year contract that should have never been forced on usWith multiple options for phone and internet service without contracts it's hard to believe that they do not want to make customers happy and follow what is clearly the norm now$is impossible for me to recover from now, the lease on my store front isn't as much and I'm finding it hard to make that happenIt's disappointing to say the least that everything I wrote in my complaint was ignored, or they just don't care! I reject their response which was switching from one package to another which changed nothing, credited me nothingI also need to add that a phone was not received May 1st as they suggested
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he cancelled his services with Frontier on June 10, 2017, and that he called Frontier on July 5, to ask when he will receive his refund, from having overpaid his last billMr [redacted] advises that he was told by Frontier that he would not receive the refund until August He also advises that she should get his refund sooner and feels that months is an excessive amount of time to waitFrontier has investigated the above statements and offers the following response: Frontier advises that normally it can take to full billing cycles after cancellation of service for a customer to receive their refund.Frontier advises that Mr***’s request to have the refund expedited was successful, and the customer should be receiving his refund in to business days.Frontier spoke with Mr [redacted] on July 10, 2017, and he was satisfied that the refund was expedited We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
I would like them to fix the problem it is now going on day without internet service and they need to communicate to me that this is happening
Thank you for referring the complaint of Ms [redacted] on behalf [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had to change Internet providers due to very slow service and frequent drops Ms [redacted] spoke to customer service about cancelling and was quoted an early termination fee of between $and $for a fee This was on auto renew and Ms [redacted] states she was never notified of this auto-renewal Ms [redacted] would like to be let out of the contract without an early termination feeFrontier has investigated the above statements and offers the following response: Frontier found that this company has had our service for years and has been a very good customer Frontier will waive the early termination fee.Frontier spoke to Ms [redacted] on March 20, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises her internet service hasn’t worked since September 15, She was given an appointment of September 23, Frontier advised her because of workload the appointment will be rescheduled to September 28, Ms [redacted] request her internet to be working and credit for her time out of service Frontier has investigated the above statements and offers the following response: Frontier advises the records indicate Ms [redacted] service was restored on September 28, Frontier placed an adjustment on September 29, for the time out of serviceFrontier did a follow up call on October 4, and spoke with Ms [redacted] to confirm the problem has been resolved and she agreedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***Frontier Communications
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate [redacted] L [redacted] bringing this matter to our attention The Complaint states that: Customer states she had no working service since October till she ported her number out in February but has been billed for all servicesservice working from October 22, and was put in a hold pattern to have e then fix the issuesFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] was unable to use her services from October through the date she ported out her number.Frontier states credits in total for $were applied to Ms [redacted] ’s account and her account is currently reflecting a zero balance.Frontier contacted Ms [redacted] on March 22, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] L [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customers Promotion was ending, wanted to set up new promotion with Frontier for internet service.Customer was informed there would be no set up fee or ETF to change service to 100/Fios Internet service.Customer was quoted $per month for 100/Fios Internet service per screenshot of chat conversation.Customer was billed over $for service that was quoted to be $25.00Frontier has investigated the above statements and offers the following response:Customer disconnected services on 03/07/2017.ETF fee of $has been credited to account.Sfee of $has been credited to the account.Credits for internet service of $have been credited to accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dara [redacted] experienced as a result of the above matter.Frontier Specialist: Debra V [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that when Ms [redacted] transferred her phone and internet services to another address, due to Hurricane Harvey, she already had an outstanding balance of $121.10.Frontier advises that the billing for service at the new address started on September 4, Ms [redacted] informed Frontier that her service did not start working until October 23, As a result, Frontier issued credit for the dates in which the customer did not have working service.Frontier advises that Ms [redacted] still has an outstanding balance because of some payments that were missed After all credits owed to the customer were applied to the account, the remaining balance due is $ Frontier advised Ms [redacted] of the above information via email on May 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for review Complaint: Mr [redacted] states that Frontier is supplying less than satisfactory services to him and upon attempting to fix Frontier has missed commitments madeFrontier has reviewed the above statements and offers the following response: • Frontier advises that there was a TT that our technicians went out on to do the work to upgrade the service and when our tech, Nicole, arrived, the ticket was cancelled per customer request• Frontier spoke with Mr [redacted] on 11/9/and he cancelled the service upgrade ticket • Mr [redacted] Presented no further questions or concernsand has direct contact information for the futureWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As Frontier admitted, they DID mis-quote a rate to us We were VERY cautious making the change to our service and verified MULTIPLE times with the agent that our new monthly rate would be $ We did this specifically because the change to our monthly fees would be so little The agent agreed that it would be just a small increase (about $1) from what we were paying We were looking at OUR bill provided by Frontier If Frontier's own system does not show them what the consumer sees on our bill - then that if the fault of Frontier's system - and the consumer should not be penalized To come to us after the fact and say that what was quoted didn't include items that are plainly marked on our bill (like additional phone lines) is dishonest and yes - a bait and switch tactic They were willing to give us this great rate but it doesn't include the services we already have??? That was NEVER stated until I complained I do NOT consider my complaint to be resolved Until Frontier is willing to stand by their agents and their quotes to customers - even when they are wrong - I will not be satisfied After all - Frontier hired and trained their agents, and if their own systems caused the agent to make a mis-quote, then those systems need to be changed The consumer should NOT be penalized Regards, [redacted] -***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advises the internet is better but not great The signal seems to be not as up and down The tvs drop an average one time per night according to my wifeFrontier has investigated the above statements and offers the following response: There was an outage that caused the service interruption Credit has been issued for out of service and inconvenience in the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 20, about Ms [redacted] ’s additional issues about her complaintFrontier agreed and has revised Ms [redacted] ’s dates of service from April 4, to April 29, Frontier reminded Ms [redacted] that Frontier will follow up when the July 1, bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolved We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations