A Frontier Tech Support agent reached out to Mr [redacted] to make sure his FIOS services were running properly Per agent, Mr [redacted] advisedthe issues had already been resolved and he appreciated the callI also called and spoke Mr***He advised that his service issues have been resolved and that the billing issues were resolved but he wanted to go over monthly charges to be sureI explained that going forward, he will bill $44.99/Voice + $79.99/FIOS 50/Data + $93.99/Ultimate HD TV + $15/Multi DVR - $40/Promo = $- $29.99/Promo - $19.00/Promo - $14.99/Promo = $+ taxes monthlyMr*** understands and is satisfied with resolutionI issued $service guarantee credit for his inconvenience Case closed
Thank you for referring the complaint of Ms [redacted] A [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response:Our records indicate that the customer requested the account disconnected effective November 10, The customer’s bill cycle date is the 08th of the monthThe customer’s request was after the bill cycle datePlease note that Frontier bills for a full month of service not partial or prorated monthsThe January 08, billing statement contained a past due balance of $A manual credit adjustment of $was issued leaving a remaining past due balance of $The customer submitted payment in the amount of $The account balance is now zeroOn February 14, I left a message for Ms [redacted] and provided my contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he ordered Frontier and Dish Network as a package for $per monthThe first bill was over $He called back in September to cancel both service and he got a bill and it is still charging him monthly chargesMr [redacted] also states that he is being charged a cancellation fee to cancel Dish Network and dos not feel that he should be charged that fee Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Mr [redacted] on three separate occasions,December 5th, 6th, and 7th, each time leaving him a voice mail with Frontier’s contact informationWe have not received a call back from Mr [redacted] as of todayFrontier is sending a call me letter to Mr [redacted] todayWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] stated that Frontier Communications is billing a $feeFrontier has investigated the above statements and offers the following response: Frontier advises a credit was issued to clear the $fee as a one-time customer courtesyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has closed her account twice with Frontier, but they have not closed it in their system yet Ms [redacted] advises that Frontier needs to zero out her bill and close out her accountFrontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on October 23, 2017, October 24, 2017, and October 25, 2017, by telephone and email, bust has not yet received a response from the customer Frontier also advises that Ms [redacted] has been provided with direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she contacted Frontier to upgrade her internet speed and was advised she would have to pay a $fee for the delivery of the modem and no other charges were mentioned Ms [redacted] ’s next bill reflected an installation charge of $and when she called Frontier she was told it would be adjusted off her bill Ms [redacted] has contacted Frontier several times to have her bill fixed but her balance still reflects this amount as well as late feesFrontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and has issued a credit of $for the installation charge as well as a credit of $to cover all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancyFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 19, Frontier explained we issued credit for the television activation fee and applied a loyalty credit for one yearFrontier explained changes made and prorated charges and adjustmentsFrontier has set follow up for the next bill cycle to review changes and bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com:they send me email but did not discuss a solutionI called the rep several times and left message and no responseI r sponsee to email and did not get responseMy phone number on file is not correctNumber is [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I was not expecting a response to this complaintI appreciate your efforts to resolve the issueI am still dissatisfied with the fact that your business can deduct whatever amount they choose from my bank account without permissionFor this reason, I have deactivated auto-pay and have considered cancelling your serviceHowever, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for now Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Customer states that he placed order to move his service on April 25, with a due date of May 2, Customer placed several phone calls to find out that a new order would have to be placed and new pricing for his services Frontier has investigated the above statements and offers the following response: Frontier placed a move order on April 25, but that order has to be cancelled because the customer has Fios at his current location and Fios is not available at his new location The customer would have place an order for non-Fios products which has different pricing Frontier has cancelled the customer service on June 14, per customer requestFrontier has removed any early termination fee and backdated the order effective May 20, Frontier has placed two adjustments on customer account to give credit from April 25, thru May 20, The first credit of $has been approved and will apply to customer June 21, billing statement The second credit is $with taxes that is pending for the next level approvalOnce the order to disconnect your services has posted we will send customer boxes to return their equipment to Frontier Customer is satisfied and has been provided my direct contact information for future assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:Countless emails, phone calls and Twitter messages have promised and unpromised the same response I am still very much waiting my refund and was never informed of this cancellation policy before I closed my account Had I been informed I would have not send my last payment and just waited for a final billI am still waiting on my refund and would like that promptly I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of Mrs [redacted] M***- [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mrs***- [redacted] states she has been without Internet service for months She has called Frontier several times to get the issue resolvedFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that the there was an issue with the customer’s line equipment and the line was crossed A Frontier technician repaired the service on June 22, Frontier applied an out of service credit to Mrs***- [redacted] ’s account for the Internet in the amount of $ Frontier has made several attempts to contact Mrs***- [redacted] regarding this issue.Frontier mailed a letter to Mrs***- [redacted] to provide the direct contact information for a Frontier representativeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] M***- [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that there is a mistake with her Frontier billMs [redacted] states that her service did not start working until April 21, She stated the Frontier technician assured her that her billing would be corrected and she would not be billed any Internet installation feesMs [redacted] received her first bill and it was higher than what she was quoted and upset because of the delay in her service being connectedFrontier has investigated the above statements and offers the following response:Frontier did investigate Ms [redacted] service issue and found that a Frontier technician was dispatched on March 21, (not April 21, that was on her initial complaint) The Frontier technician noted on the ticket that he was able to install the Internet for the customer Ms***’s first bill was higher due to prorated charges and also had a charge for the frontier security bundle and the personal device protection plan The security bundle and protection plan have since been removed along with prorated charges for themFrontier issued a credit in the amount of $which includes removing prorated fees, and Frontier security bundle and personal device protection charges billed on the April 1, as well as the May 1, bill Frontier also removed the late charge billed on the May 1, statement.Frontier reviewed Ms***’ original call results and found that she was quoted a one-time shipping and handling fee of $and a monthly fee of $for simply broadband max or $with the same product but with an auto pay discount Ms***’s current bill is $which includes two months of Internet service, a one-time shipping and handling fee for the Internet modem and taxes and is due on May 25, 2016.Frontier was not able to reach Ms*** Frontier has tried to call Ms [redacted] three times on May 13, 16, and the 17, and left a message with a direct number We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on October 18, because her internet service stopped workingThe technical support department tried to troubleshoot the problem and had to create a repair ticket so that a technician could be sent out Ms [redacted] advises that when she called Frontier a second time, she was told that her service was not working because her account was suspendedMs [redacted] advises that she was instructed by Frontier to pay $in order to have her internet service restored but should have been advised to pay the full past due balance of $Ms [redacted] advises that she needs to be credited for the time in which her internet service was not workingFrontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on October 24, and October 25, 2017, via phone and email, but has not received a response We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Dr [redacted] to our office for reviewWe appreciate Dr [redacted] bringing this matter to our attention The Complaint states that: Dr [redacted] advises that Frontier was never in his home to install new video set top boxes and that he does not owe that appears as a past due amount on his account Frontier has investigated the above statements and offers the following response: Frontier advises that our records show that there was a technician dispatched on November 6, to Dr***’s house and he reconfigure coax wiring and activated boxes.Frontier advises that on 12/19/we spoke to Dr [redacted] and there was a credit offer to retain the accountThe credit was to cover the installation chargesFrontier advises that this credit has been issued and it will appear in to billing statements.Frontier advises our records show that Dr***’s account was not reported to any credit agencyFrontier spoke with Dr [redacted] on April 11, and he was advised of the above informationDr [redacted] was satisfied the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that when her contract ended on her Frontier Satellite Internet she contacted Frontier and cancelled her serviceMs [redacted] states that she was advised by Frontier that she was responsible for removing the equipment from the roof and returning it to FrontierMs [redacted] advised that her husband is currently undergoing chemotherapy and would not be able to retrieve the equipmentMs [redacted] states that she was advised by Frontier that there would be a $fee for a Frontier technician to remove the equipmentMs [redacted] states she would like Frontier to remove the Satellite equipment without involving an extra fee Frontier has investigated the above statements and offers the following response: Frontier advises that a Frontier technician will retrieve Ms***’s equipmentFrontier advises that she will not have to pay the $fee.Frontier spoke with Ms [redacted] on January 11, and she confirmed that a Frontier technician did contact her and advised that he would be retrieving the equipmentFrontier advised Ms [redacted] that once Frontier has the equipment, the fee of $she was charged for not returning the Satellite equipment will be removedFrontier will be following up on this creditMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated Mr [redacted] account and has determined that Mr [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speedsFrontier advises that it is continually working to improve its network and its customers experience, however, Frontier has no specific plans for upgrades in Mr [redacted] area at this time
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for a router for months that he did not have Frontier has investigated the above statements and offers the following response: Research determined Mr [redacted] was billed for $for a router beginning July 1, 2015.Account records show on November 29, a credit totaling $for months of the router fee This reflects on bill date December 2, 2016.On December 20, service order completed removing the router effective October 15, The pro rated credits for the removal will reflect on bill date January 2, 2017.On December 21, credit totaling $was applied for the remaining credit due for the router charge This should reflect on January 2, A Frontier representative attempted unsuccessfully to reach Mr [redacted] A contact letter was sent December 20, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations T
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that her internet was upgraded without her permission and disputes the higher monthly rate and $activation fee Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and found that her internet was changed to the new product codes when she added the Frontier Secure Identity protection This was a system error The new monthly rate is $more and charged Ms [redacted] a $activation fee.A Frontier represent applied a credit to Ms [redacted] ’s account in the amount of $for the activation fee and a onetime credit in the amount of $for the cost difference with the monthly rate and prorated charges A Frontier representative spoke with Ms [redacted] on November 7, to advise of the credits applied to her account and will honor her old monthly rate Ms [redacted] is satisfied and agrees to close this complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not receive the call from the company or the voicemail that they said they left, I could provide phone recordscompany is just not trustworthy at allThank you Regards, [redacted] ***
A Frontier Tech Support agent reached out to Mr [redacted] to make sure his FIOS services were running properly Per agent, Mr [redacted] advisedthe issues had already been resolved and he appreciated the callI also called and spoke Mr***He advised that his service issues have been resolved and that the billing issues were resolved but he wanted to go over monthly charges to be sureI explained that going forward, he will bill $44.99/Voice + $79.99/FIOS 50/Data + $93.99/Ultimate HD TV + $15/Multi DVR - $40/Promo = $- $29.99/Promo - $19.00/Promo - $14.99/Promo = $+ taxes monthlyMr*** understands and is satisfied with resolutionI issued $service guarantee credit for his inconvenience Case closed
Thank you for referring the complaint of Ms [redacted] A [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response:Our records indicate that the customer requested the account disconnected effective November 10, The customer’s bill cycle date is the 08th of the monthThe customer’s request was after the bill cycle datePlease note that Frontier bills for a full month of service not partial or prorated monthsThe January 08, billing statement contained a past due balance of $A manual credit adjustment of $was issued leaving a remaining past due balance of $The customer submitted payment in the amount of $The account balance is now zeroOn February 14, I left a message for Ms [redacted] and provided my contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he ordered Frontier and Dish Network as a package for $per monthThe first bill was over $He called back in September to cancel both service and he got a bill and it is still charging him monthly chargesMr [redacted] also states that he is being charged a cancellation fee to cancel Dish Network and dos not feel that he should be charged that fee Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Mr [redacted] on three separate occasions,December 5th, 6th, and 7th, each time leaving him a voice mail with Frontier’s contact informationWe have not received a call back from Mr [redacted] as of todayFrontier is sending a call me letter to Mr [redacted] todayWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Mr [redacted] stated that Frontier Communications is billing a $feeFrontier has investigated the above statements and offers the following response: Frontier advises a credit was issued to clear the $fee as a one-time customer courtesyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has closed her account twice with Frontier, but they have not closed it in their system yet Ms [redacted] advises that Frontier needs to zero out her bill and close out her accountFrontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on October 23, 2017, October 24, 2017, and October 25, 2017, by telephone and email, bust has not yet received a response from the customer Frontier also advises that Ms [redacted] has been provided with direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she contacted Frontier to upgrade her internet speed and was advised she would have to pay a $fee for the delivery of the modem and no other charges were mentioned Ms [redacted] ’s next bill reflected an installation charge of $and when she called Frontier she was told it would be adjusted off her bill Ms [redacted] has contacted Frontier several times to have her bill fixed but her balance still reflects this amount as well as late feesFrontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and has issued a credit of $for the installation charge as well as a credit of $to cover all late fees We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancyFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on October 19, Frontier explained we issued credit for the television activation fee and applied a loyalty credit for one yearFrontier explained changes made and prorated charges and adjustmentsFrontier has set follow up for the next bill cycle to review changes and bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com:they send me email but did not discuss a solutionI called the rep several times and left message and no responseI r sponsee to email and did not get responseMy phone number on file is not correctNumber is [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I was not expecting a response to this complaintI appreciate your efforts to resolve the issueI am still dissatisfied with the fact that your business can deduct whatever amount they choose from my bank account without permissionFor this reason, I have deactivated auto-pay and have considered cancelling your serviceHowever, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for now Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Customer states that he placed order to move his service on April 25, with a due date of May 2, Customer placed several phone calls to find out that a new order would have to be placed and new pricing for his services Frontier has investigated the above statements and offers the following response: Frontier placed a move order on April 25, but that order has to be cancelled because the customer has Fios at his current location and Fios is not available at his new location The customer would have place an order for non-Fios products which has different pricing Frontier has cancelled the customer service on June 14, per customer requestFrontier has removed any early termination fee and backdated the order effective May 20, Frontier has placed two adjustments on customer account to give credit from April 25, thru May 20, The first credit of $has been approved and will apply to customer June 21, billing statement The second credit is $with taxes that is pending for the next level approvalOnce the order to disconnect your services has posted we will send customer boxes to return their equipment to Frontier Customer is satisfied and has been provided my direct contact information for future assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:Countless emails, phone calls and Twitter messages have promised and unpromised the same response I am still very much waiting my refund and was never informed of this cancellation policy before I closed my account Had I been informed I would have not send my last payment and just waited for a final billI am still waiting on my refund and would like that promptly I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of Mrs [redacted] M***- [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mrs***- [redacted] states she has been without Internet service for months She has called Frontier several times to get the issue resolvedFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that the there was an issue with the customer’s line equipment and the line was crossed A Frontier technician repaired the service on June 22, Frontier applied an out of service credit to Mrs***- [redacted] ’s account for the Internet in the amount of $ Frontier has made several attempts to contact Mrs***- [redacted] regarding this issue.Frontier mailed a letter to Mrs***- [redacted] to provide the direct contact information for a Frontier representativeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] M***- [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that there is a mistake with her Frontier billMs [redacted] states that her service did not start working until April 21, She stated the Frontier technician assured her that her billing would be corrected and she would not be billed any Internet installation feesMs [redacted] received her first bill and it was higher than what she was quoted and upset because of the delay in her service being connectedFrontier has investigated the above statements and offers the following response:Frontier did investigate Ms [redacted] service issue and found that a Frontier technician was dispatched on March 21, (not April 21, that was on her initial complaint) The Frontier technician noted on the ticket that he was able to install the Internet for the customer Ms***’s first bill was higher due to prorated charges and also had a charge for the frontier security bundle and the personal device protection plan The security bundle and protection plan have since been removed along with prorated charges for themFrontier issued a credit in the amount of $which includes removing prorated fees, and Frontier security bundle and personal device protection charges billed on the April 1, as well as the May 1, bill Frontier also removed the late charge billed on the May 1, statement.Frontier reviewed Ms***’ original call results and found that she was quoted a one-time shipping and handling fee of $and a monthly fee of $for simply broadband max or $with the same product but with an auto pay discount Ms***’s current bill is $which includes two months of Internet service, a one-time shipping and handling fee for the Internet modem and taxes and is due on May 25, 2016.Frontier was not able to reach Ms*** Frontier has tried to call Ms [redacted] three times on May 13, 16, and the 17, and left a message with a direct number We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on October 18, because her internet service stopped workingThe technical support department tried to troubleshoot the problem and had to create a repair ticket so that a technician could be sent out Ms [redacted] advises that when she called Frontier a second time, she was told that her service was not working because her account was suspendedMs [redacted] advises that she was instructed by Frontier to pay $in order to have her internet service restored but should have been advised to pay the full past due balance of $Ms [redacted] advises that she needs to be credited for the time in which her internet service was not workingFrontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on October 24, and October 25, 2017, via phone and email, but has not received a response We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Dr [redacted] to our office for reviewWe appreciate Dr [redacted] bringing this matter to our attention The Complaint states that: Dr [redacted] advises that Frontier was never in his home to install new video set top boxes and that he does not owe that appears as a past due amount on his account Frontier has investigated the above statements and offers the following response: Frontier advises that our records show that there was a technician dispatched on November 6, to Dr***’s house and he reconfigure coax wiring and activated boxes.Frontier advises that on 12/19/we spoke to Dr [redacted] and there was a credit offer to retain the accountThe credit was to cover the installation chargesFrontier advises that this credit has been issued and it will appear in to billing statements.Frontier advises our records show that Dr***’s account was not reported to any credit agencyFrontier spoke with Dr [redacted] on April 11, and he was advised of the above informationDr [redacted] was satisfied the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that when her contract ended on her Frontier Satellite Internet she contacted Frontier and cancelled her serviceMs [redacted] states that she was advised by Frontier that she was responsible for removing the equipment from the roof and returning it to FrontierMs [redacted] advised that her husband is currently undergoing chemotherapy and would not be able to retrieve the equipmentMs [redacted] states that she was advised by Frontier that there would be a $fee for a Frontier technician to remove the equipmentMs [redacted] states she would like Frontier to remove the Satellite equipment without involving an extra fee Frontier has investigated the above statements and offers the following response: Frontier advises that a Frontier technician will retrieve Ms***’s equipmentFrontier advises that she will not have to pay the $fee.Frontier spoke with Ms [redacted] on January 11, and she confirmed that a Frontier technician did contact her and advised that he would be retrieving the equipmentFrontier advised Ms [redacted] that once Frontier has the equipment, the fee of $she was charged for not returning the Satellite equipment will be removedFrontier will be following up on this creditMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated Mr [redacted] account and has determined that Mr [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speedsFrontier advises that it is continually working to improve its network and its customers experience, however, Frontier has no specific plans for upgrades in Mr [redacted] area at this time
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for a router for months that he did not have Frontier has investigated the above statements and offers the following response: Research determined Mr [redacted] was billed for $for a router beginning July 1, 2015.Account records show on November 29, a credit totaling $for months of the router fee This reflects on bill date December 2, 2016.On December 20, service order completed removing the router effective October 15, The pro rated credits for the removal will reflect on bill date January 2, 2017.On December 21, credit totaling $was applied for the remaining credit due for the router charge This should reflect on January 2, A Frontier representative attempted unsuccessfully to reach Mr [redacted] A contact letter was sent December 20, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations T
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that her internet was upgraded without her permission and disputes the higher monthly rate and $activation fee Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and found that her internet was changed to the new product codes when she added the Frontier Secure Identity protection This was a system error The new monthly rate is $more and charged Ms [redacted] a $activation fee.A Frontier represent applied a credit to Ms [redacted] ’s account in the amount of $for the activation fee and a onetime credit in the amount of $for the cost difference with the monthly rate and prorated charges A Frontier representative spoke with Ms [redacted] on November 7, to advise of the credits applied to her account and will honor her old monthly rate Ms [redacted] is satisfied and agrees to close this complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not receive the call from the company or the voicemail that they said they left, I could provide phone recordscompany is just not trustworthy at allThank you Regards, [redacted] ***