Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me AS long as they do what they have saidWe have had lots of promises made and not fulfilled Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing bills after disconnection Frontier has investigated the above statements and offers the following response: Frontier has credited $ to Ms [redacted] accountThis will bring her closed account to a zero balance.Frontier spoke with Ms [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises Internet service speeds are based upon many factors, including network congestion, customer location (depending on the distance from Frontier’s closest facilities), customer equipment, and WiFi network interference Internet speeds may also vary over time Frontier recently implemented several system updates/upgrades in the network in the Spring Creek/Elko area, relieving the internet network congestion Frontier is planning further upgrades to the network in the Spring Creek/Elko areaGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion Frontier periodically revises the products and services offered in each of our service areasWe encourage you to reach out to our Customer Services Department to ensure you are on the best package of phone, internet and TV services for your needs
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises he increased his internet speed as per an offer to keep the same price for the internet at $ Mt [redacted] advised he disconnected as the price was not what was offered on his billing, Mr [redacted] is requesting his refund sooner than the bill cycles he was advised Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] had Broadband Max for $ until November where a $promotion for months expired, this was advised on the November billingThe price then increased to $ as of December forward.Frontier advises Mr [redacted] upgraded his Internet speed from Broadband Max to Broadband Ultra on February 7, at the same price of $ promotion,Frontier has credited Mr [redacted] for the missing promotion in the amount of $ from February to July (not including March as that was paid at the correct rate)Frontier has also refunded Mr [redacted] for the partial days of service not used in the amount of $ Total refund due $ 87.64Frontier advises refunds are normally processed within to bill cycles after disconnectA refund has been submitted to Mr [redacted] in the amount above and will take up to business days to be received.Frontier was unsuccessful in reaching Mr [redacted] to review the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she removed all television services and only kept the wireless and the bill is coming in over $ Frontier has investigated the above statements and offers the following response: Frontier apologizes for the billing error and system error that caused [redacted] for being billed for services that were removed and did not post into billing All errors have been fixed and a proper billing was sent.Frontier has made several attempts to contact [redacted] regarding this issue but have been unsuccessful Frontier has mailed [redacted] a letter with direct contact information if she needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
I spoke with [redacted] and we discussed the monthly billing for [redacted] *** Customer currently pays apprx $per month plus taxes He wanted to change the Voice over from FIOS Digital Voice to FIOS Voice so that they can apply for Lifeline I checked the rates and discovered that the monthly bill/charges would increase If the voice changed to FIOS Voice with Lifeline, he/she would bill apprx $per month plus taxes Customer decided to leave account as is If they should want to cancel before the term ends in October 2018, I will waive the remaining ETF Customer understands and is satisfied with resolution Mr [redacted] has my number and will contact me back if needed in future Case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not had the company try to reach meMy phone number is ###-###-####If I do not answer please do not hesitate to leave a voicemailI would like to have this resolved asapJust wifi and tv in one room should be $a month as told to me from beginningAlso a $monthly motum rental charge should be added to thatI have had the service for three months so total should be $without taxesI would also not like to pay any late fees or any fees due to me paying lateI do not want to pay a fee for a company that charged me wrong and caused me more trouble by trying to resolve issueI have called frontier plenty of times and the response given to me from frontier shows that they do not have full record of what's going onThey are not organizedI have name and number of lady that was suppose to resolve my case and never did Regards, [redacted]
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Account notes indicate that the customer was misquoted The customer was not quoted the equipment charges and movie charges We are unable to lower her monthly rate for the products and services that were installed Our expectations is that all customers have a positive experience when requesting assistanceIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again.We apologize for any inconvenience this customer may have experienced We trust this information will assist you in closing this case.Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] was told that he would receive a $per month adjustment.Frontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] account and determined that, due to his current promos he does not qualify for the additional $monthly creditFrontier called Mr [redacted] on November 14, and left the above information along with my direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Telephone Number:
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancy on Equipment returnedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on March 8, and confirmed that equipment was returned.Frontier explained we have issued appropriate adjustments and will appear on next bill cycleFrontier has set follow up to ensure accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Customer states they are wanting a credit for slow speeds and do not want to be under a term commitmentFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] pays $per month with no term commitment for her Frontier Internet service, the lowest price availableFrontier advises a credit in the amount of $was placed on Ms [redacted] ’s account on March 9, to offset the cost of her internet service for six months.Frontier sent an email to Ms [redacted] to advise of the above on March 9, which included contact information We trust that this information will assist you in closing this rebuttal We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This was (there was a total of within a hour call) of the SAME excuses the representative gave me before I told them on my bill my premium account has been $a month and that has been in fact getting credited and not charged therefore this is not a matter of my showtime/hbo promotion being up this is a DIRECT example of Frontier charging my account double from the very first time that they took over my account from FIOS and never refunding me the amount back and now they are adding late fees! I am sick of your excuses my bill is now over $and I refuse to pay any of thisYou have just lost my service Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] J [redacted] has not received promised service delivery of his Frontier internet plan Frontier has not provided a solution to keep his internet service workingFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference.Customer speeds may vary over timeWe spoke with Mr [redacted] on December 23, and denied credit request due to there being no reported outages.Frontier also advises that it is continually working to improve its network and its customers’ experience; however, as stated in Frontier’s terms and conditions, actual internet speeds may vary, and any speed advertised is not a guarantee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she is being billed $for services that did not workThere has never been anyone that came to her home to address any of her service issuesThe only thing correct is her disconnect date of September 13, Frontier has investigated the above statements and offers the following response: Frontier advises that credit in the amount of $has been issued for service outagesOur records indicate our technician was turned away by Mr [redacted] on September 12, as they expected him on September 10, Frontier advises the credit has been issued for reported service issues and no additional credit is dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has had ongoing speed issues with her Frontier Internet service Ms [redacted] states that her ongoing speed and connection issues have been occurring on and off for years, even when she still was a Verizon customer Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he signed up for two-year term that included a one-year subscription to Amazon Prime and has not yet received the subscriptionFrontier has investigated the above statements and offers the following response: Frontier advises due to isolated error the Amazon Prime code was not added to the account.Frontier has issued a credit to Mr [redacted] ’s account equivalent to a one-year Amazon Prime subscriptionFrontier spoke with Mr., [redacted] on April 18, and advised of the aboveMr [redacted] was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states when he rebundled his account in late November with a member of customer service management, he was promised that he would not have a payment due until FebruaryHe is requesting the balance of $to be cleared.Frontier has investigated the above statements and offers the following response:Frontier has investigated the complaint and listened to the recorded call from November 21st, and found that Mr [redacted] was not promised credits to cover the balance until FebruaryHe was, however, promised that credits would be issued upon the promotions being activated that would cover the December balanceFrontier has issued an adjustment to the account for the billed amount of the December cycle totaling $Mr [redacted] has disconnected his account effective March 22nd so Mr [redacted] will have a credit balance of $that will be refunded back to himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B*** Department: Executive Consumer Relations
Frontier has examined this issue and confirmed the account was cancelled on May 12, Credits have been issued to zero the bill Additional credits have been issued for the customer's inconvenience, generating refunds of $and $ On October 24th Frontier spoke with Mr [redacted] and discussed our findings Mr [redacted] advised he has received the first refund and is waiting on the second Mr [redacted] accepts the credits/refunds as resolution of this complaint
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not being billed correctly for the services she has with FrontierMs [redacted] states that she is being billed for two additional bundle charge fees of $and $Frontier has investigated the above statements and offers the following response: Frontier advises that there was a billing error that on Ms [redacted] ’s accountFrontier advises that an order was placed on November 15, to correct thisFrontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the billing errors on her August, September, and October statements.Frontier spoke with Ms [redacted] on November 16, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is on a two-year contract with Frontier and his bill increases every month He has called Frontier several times and was provided a partial credit Mr [redacted] also states that Frontier decreased his services and his bill is increasing again Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there were errors with the promotional discounts that were applied to Mr***’s account.Frontier applied a credit in the amount of $to Mr***’s account on October 12, for this billing errorFrontier advises that Mr***’s monthly rate is $for one year before tax and surcharges.Frontier spoke with Mr [redacted] on December 13, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me AS long as they do what they have saidWe have had lots of promises made and not fulfilled Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing bills after disconnection Frontier has investigated the above statements and offers the following response: Frontier has credited $ to Ms [redacted] accountThis will bring her closed account to a zero balance.Frontier spoke with Ms [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises Internet service speeds are based upon many factors, including network congestion, customer location (depending on the distance from Frontier’s closest facilities), customer equipment, and WiFi network interference Internet speeds may also vary over time Frontier recently implemented several system updates/upgrades in the network in the Spring Creek/Elko area, relieving the internet network congestion Frontier is planning further upgrades to the network in the Spring Creek/Elko areaGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion Frontier periodically revises the products and services offered in each of our service areasWe encourage you to reach out to our Customer Services Department to ensure you are on the best package of phone, internet and TV services for your needs
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises he increased his internet speed as per an offer to keep the same price for the internet at $ Mt [redacted] advised he disconnected as the price was not what was offered on his billing, Mr [redacted] is requesting his refund sooner than the bill cycles he was advised Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] had Broadband Max for $ until November where a $promotion for months expired, this was advised on the November billingThe price then increased to $ as of December forward.Frontier advises Mr [redacted] upgraded his Internet speed from Broadband Max to Broadband Ultra on February 7, at the same price of $ promotion,Frontier has credited Mr [redacted] for the missing promotion in the amount of $ from February to July (not including March as that was paid at the correct rate)Frontier has also refunded Mr [redacted] for the partial days of service not used in the amount of $ Total refund due $ 87.64Frontier advises refunds are normally processed within to bill cycles after disconnectA refund has been submitted to Mr [redacted] in the amount above and will take up to business days to be received.Frontier was unsuccessful in reaching Mr [redacted] to review the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she removed all television services and only kept the wireless and the bill is coming in over $ Frontier has investigated the above statements and offers the following response: Frontier apologizes for the billing error and system error that caused [redacted] for being billed for services that were removed and did not post into billing All errors have been fixed and a proper billing was sent.Frontier has made several attempts to contact [redacted] regarding this issue but have been unsuccessful Frontier has mailed [redacted] a letter with direct contact information if she needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
I spoke with [redacted] and we discussed the monthly billing for [redacted] *** Customer currently pays apprx $per month plus taxes He wanted to change the Voice over from FIOS Digital Voice to FIOS Voice so that they can apply for Lifeline I checked the rates and discovered that the monthly bill/charges would increase If the voice changed to FIOS Voice with Lifeline, he/she would bill apprx $per month plus taxes Customer decided to leave account as is If they should want to cancel before the term ends in October 2018, I will waive the remaining ETF Customer understands and is satisfied with resolution Mr [redacted] has my number and will contact me back if needed in future Case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not had the company try to reach meMy phone number is ###-###-####If I do not answer please do not hesitate to leave a voicemailI would like to have this resolved asapJust wifi and tv in one room should be $a month as told to me from beginningAlso a $monthly motum rental charge should be added to thatI have had the service for three months so total should be $without taxesI would also not like to pay any late fees or any fees due to me paying lateI do not want to pay a fee for a company that charged me wrong and caused me more trouble by trying to resolve issueI have called frontier plenty of times and the response given to me from frontier shows that they do not have full record of what's going onThey are not organizedI have name and number of lady that was suppose to resolve my case and never did Regards, [redacted]
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Account notes indicate that the customer was misquoted The customer was not quoted the equipment charges and movie charges We are unable to lower her monthly rate for the products and services that were installed Our expectations is that all customers have a positive experience when requesting assistanceIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again.We apologize for any inconvenience this customer may have experienced We trust this information will assist you in closing this case.Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] was told that he would receive a $per month adjustment.Frontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] account and determined that, due to his current promos he does not qualify for the additional $monthly creditFrontier called Mr [redacted] on November 14, and left the above information along with my direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Telephone Number:
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she has billing discrepancy on Equipment returnedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on March 8, and confirmed that equipment was returned.Frontier explained we have issued appropriate adjustments and will appear on next bill cycleFrontier has set follow up to ensure accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Customer states they are wanting a credit for slow speeds and do not want to be under a term commitmentFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] pays $per month with no term commitment for her Frontier Internet service, the lowest price availableFrontier advises a credit in the amount of $was placed on Ms [redacted] ’s account on March 9, to offset the cost of her internet service for six months.Frontier sent an email to Ms [redacted] to advise of the above on March 9, which included contact information We trust that this information will assist you in closing this rebuttal We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This was (there was a total of within a hour call) of the SAME excuses the representative gave me before I told them on my bill my premium account has been $a month and that has been in fact getting credited and not charged therefore this is not a matter of my showtime/hbo promotion being up this is a DIRECT example of Frontier charging my account double from the very first time that they took over my account from FIOS and never refunding me the amount back and now they are adding late fees! I am sick of your excuses my bill is now over $and I refuse to pay any of thisYou have just lost my service Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] J [redacted] has not received promised service delivery of his Frontier internet plan Frontier has not provided a solution to keep his internet service workingFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference.Customer speeds may vary over timeWe spoke with Mr [redacted] on December 23, and denied credit request due to there being no reported outages.Frontier also advises that it is continually working to improve its network and its customers’ experience; however, as stated in Frontier’s terms and conditions, actual internet speeds may vary, and any speed advertised is not a guarantee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she is being billed $for services that did not workThere has never been anyone that came to her home to address any of her service issuesThe only thing correct is her disconnect date of September 13, Frontier has investigated the above statements and offers the following response: Frontier advises that credit in the amount of $has been issued for service outagesOur records indicate our technician was turned away by Mr [redacted] on September 12, as they expected him on September 10, Frontier advises the credit has been issued for reported service issues and no additional credit is dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has had ongoing speed issues with her Frontier Internet service Ms [redacted] states that her ongoing speed and connection issues have been occurring on and off for years, even when she still was a Verizon customer Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he signed up for two-year term that included a one-year subscription to Amazon Prime and has not yet received the subscriptionFrontier has investigated the above statements and offers the following response: Frontier advises due to isolated error the Amazon Prime code was not added to the account.Frontier has issued a credit to Mr [redacted] ’s account equivalent to a one-year Amazon Prime subscriptionFrontier spoke with Mr., [redacted] on April 18, and advised of the aboveMr [redacted] was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states when he rebundled his account in late November with a member of customer service management, he was promised that he would not have a payment due until FebruaryHe is requesting the balance of $to be cleared.Frontier has investigated the above statements and offers the following response:Frontier has investigated the complaint and listened to the recorded call from November 21st, and found that Mr [redacted] was not promised credits to cover the balance until FebruaryHe was, however, promised that credits would be issued upon the promotions being activated that would cover the December balanceFrontier has issued an adjustment to the account for the billed amount of the December cycle totaling $Mr [redacted] has disconnected his account effective March 22nd so Mr [redacted] will have a credit balance of $that will be refunded back to himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B*** Department: Executive Consumer Relations
Frontier has examined this issue and confirmed the account was cancelled on May 12, Credits have been issued to zero the bill Additional credits have been issued for the customer's inconvenience, generating refunds of $and $ On October 24th Frontier spoke with Mr [redacted] and discussed our findings Mr [redacted] advised he has received the first refund and is waiting on the second Mr [redacted] accepts the credits/refunds as resolution of this complaint
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is not being billed correctly for the services she has with FrontierMs [redacted] states that she is being billed for two additional bundle charge fees of $and $Frontier has investigated the above statements and offers the following response: Frontier advises that there was a billing error that on Ms [redacted] ’s accountFrontier advises that an order was placed on November 15, to correct thisFrontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the billing errors on her August, September, and October statements.Frontier spoke with Ms [redacted] on November 16, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he is on a two-year contract with Frontier and his bill increases every month He has called Frontier several times and was provided a partial credit Mr [redacted] also states that Frontier decreased his services and his bill is increasing again Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that there were errors with the promotional discounts that were applied to Mr***’s account.Frontier applied a credit in the amount of $to Mr***’s account on October 12, for this billing errorFrontier advises that Mr***’s monthly rate is $for one year before tax and surcharges.Frontier spoke with Mr [redacted] on December 13, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter