Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Account in question has incorrectly billed Ms [redacted] for television since January 12th, as well as incorrect charges for duplicate internet packagesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Frontier Customer Service team has assisted Ms [redacted] in her requestThe incorrect charges were credited back to the account in the amount of -$which leaves Ms [redacted] with a credit balance of -$towards her next bill of Simply Internet serviceFrontier advises Ms [redacted] that the duplicate internet packages were removedThey billed due to a systematic issue which has now been correctedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MsMiller has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frontier now says I agreed to a one year verbal contract, but the bill is for a months of unused service of a month contractIf I had a one year contract I should only be charged for months of unused service, not the entire monthsI am willing to pay this, but no one will adjust the bill
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier has been in contact with Ms [redacted] by telephone and email.Frontier states that Ms [redacted] ’s billing is correct
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she scheduled service to be installed on 2/1/and she called to verify her appointment and was first advised the tech was running behind and later advised her order was cancelled on 1/24/ • Ms [redacted] states her order was escalated and she was supposed to have a tech out the following day and no technician arrived Ms [redacted] states she was provided a 2/14/due date and was advised it would be escalated to 2/6/and no technician arrived, she was advised 2/14/was the earliest date a tech could be out• Ms [redacted] wants her service installed as soon as possible.Frontier has investigated the above statements and offers the following response: • Account review shows an order was placed for Broadband ultra on 1/19/with an original due date of 2/1/Account records show an audit of the order on 1/24/showed Ms [redacted] had back balances from prior accounts owing Frontier totaling $ Frontier reached out to Ms [redacted] regarding this matter and the order was placed on hold pending review of these back balancesIt was determined that of the back balances were part of a chapter filing, however one was valid for collection• On 2/1/17, Ms [redacted] paid the back balance and the installation was re-scheduled from 2/1/to 2/14/A expedite request was placed for 2/6/however, Frontier was unable to expedite the installation• On 2/14/a technician found that Frontier was unable to provide bonded service to MsRojas, the order was downgraded to Broadband max however the order was placed on hold as there are currently no available facilities to provide any Internet service to Ms [redacted] location at this time • Frontier apologizes for the delay in establishing services for Ms [redacted] and advises that Frontier engineering is working on a solution and will reach out to Ms [redacted] once a determination is made regarding the estimated timeframe for this project We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would however urge frontier to train their customer service to give customers a call back when a credit that they advised the customer they would receive was denied by another departmentThat way it is not on the customer to keep on calling in and having to contact the Revdex.com in order to get their account corrected and the issue resolved Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Ms [redacted] states the $disconnect processing fee not disclosedMs [redacted] would like to have the fee credited Frontier has investigated the above statements and offers the following response: Frontier terms of service states a $disconnect processing fee is accessed when disconnecting.Frontier spoke to Ms [redacted] and advise of the above information however due to inconveniences a manual credit for the feeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: CB [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Because the amount that they have posted is not the amount I owe for Feb the amount that I owed for Feb was Regards, [redacted] ***
Complaint Number: [redacted] Customer Name: [redacted] *** Phone: 260-833- Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been billed for a Smart Mesh WIFI router and wants a refund Mr [redacted] advises that he notified Frontier well before the day expiration to return the equipmentFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s account and determined that the purchase of the Smart Mesh Router is not eligible for a refund as the days return policy has expired on January 12, Frontier advises that Mr [redacted] was advised to return the equipment within days Frontier attempted to reach Mr [redacted] to advise of the above but was unsuccessful
Frontier has received the following complaint :04/29/Complaint / Concern: Since Verizon switched to Frontier things have been awfulI lost my internet for daysI was hung up one and treated badly by foreign speaking customer service repsMy land land has been down days nowI was told twice someone would be out to repair itNo one ever came or calledI called CPU and was given a different number to callI have been talking with a person who is nice and that I can understandHowever, land line is still not up and workingThis should never have happenedI want and need this to be resolved.At first Frontier told me it was an outageSorry,noMy neighbors internet and land line workedThen was told by a supervisor that it is provisionalStill no help from themI was lied to and ever received call backs when told they would call me backI was also hung up on twice.Request of CPUC: Please resolve this problem for all of us who are having the same problems as I amI need my land line as part of my workThis is causing me major stressI have also had to take time off work when they say they will come and then they do not show upI am losing money over thisVery bad service on Frontiers partVerizon should have never let this happen Landline service down for two weeksLong waits to speak with customer service issues in letting the customer get any updatesBundled with internet and no internet serviceBill account collectly and make the necessary bill adjustments Frontier has investigated the above statements and offers the following response:Frontier records show that the internet services were out days, and the phone was out of service until 5/7/Frontier has restored internet and telephone dial tone was restored on 5/7/Frontier has provided time out of service credit in the amount of $76.22We trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct on contact with Mrs [redacted] and verified phone service is activeFrontier has applied an adjustment in the amount of $to Mrs [redacted] account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The complaint states that: Ms [redacted] called Frontier to advise she was having problems with her Internet that has gotten progressively worse to the point where it was not working at all.Frontier has investigated the above statements and offers the following response: Frontier had sent technicians out to the home when Ms [redacted] reported her Internet issues but were not able to locate the problemOn March 30th we resent a technician out and he was able to locate the problem on a damaged portion of line in treesThe technician has able to repair the line and on March 31st Ms [redacted] advised her Internet was now working againFrontier has credited her account for a month free of Internet for her inconveniencesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] explains that although he subscribes to Frontier’s Mbps service, he sometimes only receives speeds of Mbps Frontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Mr [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Mr [redacted] ’s location is over 16,feet from the nearest Frontier facilities Due to this distance, the fastest Internet speed that Frontier can provide at this location is Mbps at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he requested information and a quote for Frontier serviceMr [redacted] advises that an order was placed without his consent and an installation was scheduledMr [redacted] advises that he received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier advises that the account that was placed in Mr [redacted] ’ name was closed on September 1, 2017.Frontier advises that the balance on the account placed in Mr [redacted] ’ name has been adjusted to Frontier advises that despite our best efforts we were unable to reach Mr [redacted] to advise of the aboveDirect contact information has been provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They said they will give me a call after the discussion with **pervisorI've waited for almost a month but received no phone callsSo I called again and their agent told me their people misinformed me about the promotionOKThey misinformed me and got me into signing the contract and getting the service I don't useI decided to use their service based on what their representatives told meHow is that my fault? And I've seen other people complaining about the same is**eThis is a company that they can just misinform customers and then say oh our people MISINFORM you so here's your bill and you are not getting what's been told at the beginningI feel like I got scammed so I cancelled the contract because I don't want to waste money on the service I don't even usePlease make **re no cancellation fees or other stuff will be charged to my account since you are the one made the mistake at the first place not me Regards, **- [redacted] **
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] was billed for services that were never installed by FrontierFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] on March 29, and was informed we applied a credit of $which leaves his bill at a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier never sent a return box and shipping label to return her equipment after deactivating service Frontier has investigated the above statements and offers the following response: Frontier submitted a request to send another return mailer to Ms [redacted] as requested Frontier confirmed with Ms [redacted] that she received the return box and shipping label to return her equipmentA Frontier Customer Service Representative spoke with Ms [redacted] on December 20, and confirmed she is satisfied with the resolution The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing a bill for service from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed MrHawkins’s account and determine that, due to an order entry issue, Mr [redacted] was billed incorrectlyFrontier advises that a full adjustment was issued and Mr [redacted] will receive a credit refund of $17.66.Frontier advises that Mrs [redacted] requested to have the credit refund transfer to their active account with Frontier.Frontier spoke to Mrs [redacted] on January 12, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWell for for one thing I have ha d to call them back again today for my phone being out again and I'm tired of paying for services that I do not receive most of the time I spoke with frontier today about this problem they tested the line and said it was a problem on the outside in the line somewhere so they need to fix the linesmen of their workers once told me that the line was so old it crumbled when they tried to fix something so maybe they should use some of the money I pay them every moth and everyone else and replace the line cause they can't seriously have that bad of trouble out of new equipment or whatever it is that's the problem it will be one thing one day and something else the next and they fix it and that may last a whole day maybe two at that then it's something else they say so I just want phone service that I pay for not to have to pay them for a phone that's out more than it is in Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Account in question has incorrectly billed Ms [redacted] for television since January 12th, as well as incorrect charges for duplicate internet packagesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Frontier Customer Service team has assisted Ms [redacted] in her requestThe incorrect charges were credited back to the account in the amount of -$which leaves Ms [redacted] with a credit balance of -$towards her next bill of Simply Internet serviceFrontier advises Ms [redacted] that the duplicate internet packages were removedThey billed due to a systematic issue which has now been correctedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MsMiller has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frontier now says I agreed to a one year verbal contract, but the bill is for a months of unused service of a month contractIf I had a one year contract I should only be charged for months of unused service, not the entire monthsI am willing to pay this, but no one will adjust the bill
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier has been in contact with Ms [redacted] by telephone and email.Frontier states that Ms [redacted] ’s billing is correct
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she scheduled service to be installed on 2/1/and she called to verify her appointment and was first advised the tech was running behind and later advised her order was cancelled on 1/24/ • Ms [redacted] states her order was escalated and she was supposed to have a tech out the following day and no technician arrived Ms [redacted] states she was provided a 2/14/due date and was advised it would be escalated to 2/6/and no technician arrived, she was advised 2/14/was the earliest date a tech could be out• Ms [redacted] wants her service installed as soon as possible.Frontier has investigated the above statements and offers the following response: • Account review shows an order was placed for Broadband ultra on 1/19/with an original due date of 2/1/Account records show an audit of the order on 1/24/showed Ms [redacted] had back balances from prior accounts owing Frontier totaling $ Frontier reached out to Ms [redacted] regarding this matter and the order was placed on hold pending review of these back balancesIt was determined that of the back balances were part of a chapter filing, however one was valid for collection• On 2/1/17, Ms [redacted] paid the back balance and the installation was re-scheduled from 2/1/to 2/14/A expedite request was placed for 2/6/however, Frontier was unable to expedite the installation• On 2/14/a technician found that Frontier was unable to provide bonded service to MsRojas, the order was downgraded to Broadband max however the order was placed on hold as there are currently no available facilities to provide any Internet service to Ms [redacted] location at this time • Frontier apologizes for the delay in establishing services for Ms [redacted] and advises that Frontier engineering is working on a solution and will reach out to Ms [redacted] once a determination is made regarding the estimated timeframe for this project We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would however urge frontier to train their customer service to give customers a call back when a credit that they advised the customer they would receive was denied by another departmentThat way it is not on the customer to keep on calling in and having to contact the Revdex.com in order to get their account corrected and the issue resolved Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: Ms [redacted] states the $disconnect processing fee not disclosedMs [redacted] would like to have the fee credited Frontier has investigated the above statements and offers the following response: Frontier terms of service states a $disconnect processing fee is accessed when disconnecting.Frontier spoke to Ms [redacted] and advise of the above information however due to inconveniences a manual credit for the feeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matterFrontier Specialist: CB [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Because the amount that they have posted is not the amount I owe for Feb the amount that I owed for Feb was Regards, [redacted] ***
Complaint Number: [redacted] Customer Name: [redacted] *** Phone: 260-833- Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been billed for a Smart Mesh WIFI router and wants a refund Mr [redacted] advises that he notified Frontier well before the day expiration to return the equipmentFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s account and determined that the purchase of the Smart Mesh Router is not eligible for a refund as the days return policy has expired on January 12, Frontier advises that Mr [redacted] was advised to return the equipment within days Frontier attempted to reach Mr [redacted] to advise of the above but was unsuccessful
Frontier has linked Mr***'s account so he is now able to pay his bill online
Frontier has received the following complaint :04/29/Complaint / Concern: Since Verizon switched to Frontier things have been awfulI lost my internet for daysI was hung up one and treated badly by foreign speaking customer service repsMy land land has been down days nowI was told twice someone would be out to repair itNo one ever came or calledI called CPU and was given a different number to callI have been talking with a person who is nice and that I can understandHowever, land line is still not up and workingThis should never have happenedI want and need this to be resolved.At first Frontier told me it was an outageSorry,noMy neighbors internet and land line workedThen was told by a supervisor that it is provisionalStill no help from themI was lied to and ever received call backs when told they would call me backI was also hung up on twice.Request of CPUC: Please resolve this problem for all of us who are having the same problems as I amI need my land line as part of my workThis is causing me major stressI have also had to take time off work when they say they will come and then they do not show upI am losing money over thisVery bad service on Frontiers partVerizon should have never let this happen Landline service down for two weeksLong waits to speak with customer service issues in letting the customer get any updatesBundled with internet and no internet serviceBill account collectly and make the necessary bill adjustments Frontier has investigated the above statements and offers the following response:Frontier records show that the internet services were out days, and the phone was out of service until 5/7/Frontier has restored internet and telephone dial tone was restored on 5/7/Frontier has provided time out of service credit in the amount of $76.22We trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct on contact with Mrs [redacted] and verified phone service is activeFrontier has applied an adjustment in the amount of $to Mrs [redacted] account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The complaint states that: Ms [redacted] called Frontier to advise she was having problems with her Internet that has gotten progressively worse to the point where it was not working at all.Frontier has investigated the above statements and offers the following response: Frontier had sent technicians out to the home when Ms [redacted] reported her Internet issues but were not able to locate the problemOn March 30th we resent a technician out and he was able to locate the problem on a damaged portion of line in treesThe technician has able to repair the line and on March 31st Ms [redacted] advised her Internet was now working againFrontier has credited her account for a month free of Internet for her inconveniencesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] explains that although he subscribes to Frontier’s Mbps service, he sometimes only receives speeds of Mbps Frontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Mr [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Mr [redacted] ’s location is over 16,feet from the nearest Frontier facilities Due to this distance, the fastest Internet speed that Frontier can provide at this location is Mbps at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he requested information and a quote for Frontier serviceMr [redacted] advises that an order was placed without his consent and an installation was scheduledMr [redacted] advises that he received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier advises that the account that was placed in Mr [redacted] ’ name was closed on September 1, 2017.Frontier advises that the balance on the account placed in Mr [redacted] ’ name has been adjusted to Frontier advises that despite our best efforts we were unable to reach Mr [redacted] to advise of the aboveDirect contact information has been provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They said they will give me a call after the discussion with **pervisorI've waited for almost a month but received no phone callsSo I called again and their agent told me their people misinformed me about the promotionOKThey misinformed me and got me into signing the contract and getting the service I don't useI decided to use their service based on what their representatives told meHow is that my fault? And I've seen other people complaining about the same is**eThis is a company that they can just misinform customers and then say oh our people MISINFORM you so here's your bill and you are not getting what's been told at the beginningI feel like I got scammed so I cancelled the contract because I don't want to waste money on the service I don't even usePlease make **re no cancellation fees or other stuff will be charged to my account since you are the one made the mistake at the first place not me Regards, **- [redacted] **
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] was billed for services that were never installed by FrontierFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] on March 29, and was informed we applied a credit of $which leaves his bill at a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier never sent a return box and shipping label to return her equipment after deactivating service Frontier has investigated the above statements and offers the following response: Frontier submitted a request to send another return mailer to Ms [redacted] as requested Frontier confirmed with Ms [redacted] that she received the return box and shipping label to return her equipmentA Frontier Customer Service Representative spoke with Ms [redacted] on December 20, and confirmed she is satisfied with the resolution The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing a bill for service from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed MrHawkins’s account and determine that, due to an order entry issue, Mr [redacted] was billed incorrectlyFrontier advises that a full adjustment was issued and Mr [redacted] will receive a credit refund of $17.66.Frontier advises that Mrs [redacted] requested to have the credit refund transfer to their active account with Frontier.Frontier spoke to Mrs [redacted] on January 12, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWell for for one thing I have ha d to call them back again today for my phone being out again and I'm tired of paying for services that I do not receive most of the time I spoke with frontier today about this problem they tested the line and said it was a problem on the outside in the line somewhere so they need to fix the linesmen of their workers once told me that the line was so old it crumbled when they tried to fix something so maybe they should use some of the money I pay them every moth and everyone else and replace the line cause they can't seriously have that bad of trouble out of new equipment or whatever it is that's the problem it will be one thing one day and something else the next and they fix it and that may last a whole day maybe two at that then it's something else they say so I just want phone service that I pay for not to have to pay them for a phone that's out more than it is in Regards, [redacted]