Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would however urge frontier to train their customer service to give customers a call back when a credit that they advised the customer they would receive was denied by another departmentThat way it is not on the customer to keep on calling in and having to contact the Revdex.com in order to get their account corrected and the issue resolved Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Account in question has incorrectly billed Ms [redacted] for television since January 12th, as well as incorrect charges for duplicate internet packagesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Frontier Customer Service team has assisted Ms [redacted] in her requestThe incorrect charges were credited back to the account in the amount of -$which leaves Ms [redacted] with a credit balance of -$towards her next bill of Simply Internet serviceFrontier advises Ms [redacted] that the duplicate internet packages were removedThey billed due to a systematic issue which has now been correctedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MsMiller has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier has been in contact with Ms [redacted] by telephone and email.Frontier states that Ms [redacted] ’s billing is correct
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she scheduled service to be installed on 2/1/and she called to verify her appointment and was first advised the tech was running behind and later advised her order was cancelled on 1/24/ • Ms [redacted] states her order was escalated and she was supposed to have a tech out the following day and no technician arrived Ms [redacted] states she was provided a 2/14/due date and was advised it would be escalated to 2/6/and no technician arrived, she was advised 2/14/was the earliest date a tech could be out• Ms [redacted] wants her service installed as soon as possible.Frontier has investigated the above statements and offers the following response: • Account review shows an order was placed for Broadband ultra on 1/19/with an original due date of 2/1/Account records show an audit of the order on 1/24/showed Ms [redacted] had back balances from prior accounts owing Frontier totaling $ Frontier reached out to Ms [redacted] regarding this matter and the order was placed on hold pending review of these back balancesIt was determined that of the back balances were part of a chapter filing, however one was valid for collection• On 2/1/17, Ms [redacted] paid the back balance and the installation was re-scheduled from 2/1/to 2/14/A expedite request was placed for 2/6/however, Frontier was unable to expedite the installation• On 2/14/a technician found that Frontier was unable to provide bonded service to MsRojas, the order was downgraded to Broadband max however the order was placed on hold as there are currently no available facilities to provide any Internet service to Ms [redacted] location at this time • Frontier apologizes for the delay in establishing services for Ms [redacted] and advises that Frontier engineering is working on a solution and will reach out to Ms [redacted] once a determination is made regarding the estimated timeframe for this project We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frontier now says I agreed to a one year verbal contract, but the bill is for a months of unused service of a month contractIf I had a one year contract I should only be charged for months of unused service, not the entire monthsI am willing to pay this, but no one will adjust the bill
The Complaint states that: Mr [redacted] advises that he requested information and a quote for Frontier serviceMr [redacted] advises that an order was placed without his consent and an installation was scheduledMr [redacted] advises that he received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier advises that the account that was placed in Mr [redacted] ’ name was closed on September 1, 2017.Frontier advises that the balance on the account placed in Mr [redacted] ’ name has been adjusted to Frontier advises that despite our best efforts we were unable to reach Mr [redacted] to advise of the aboveDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] explains that although he subscribes to Frontier’s Mbps service, he sometimes only receives speeds of Mbps Frontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Mr [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Mr [redacted] ’s location is over 16,feet from the nearest Frontier facilities Due to this distance, the fastest Internet speed that Frontier can provide at this location is Mbps at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWell for for one thing I have ha d to call them back again today for my phone being out again and I'm tired of paying for services that I do not receive most of the time I spoke with frontier today about this problem they tested the line and said it was a problem on the outside in the line somewhere so they need to fix the linesmen of their workers once told me that the line was so old it crumbled when they tried to fix something so maybe they should use some of the money I pay them every moth and everyone else and replace the line cause they can't seriously have that bad of trouble out of new equipment or whatever it is that's the problem it will be one thing one day and something else the next and they fix it and that may last a whole day maybe two at that then it's something else they say so I just want phone service that I pay for not to have to pay them for a phone that's out more than it is in Regards, [redacted]
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct on contact with Mrs [redacted] and verified phone service is activeFrontier has applied an adjustment in the amount of $to Mrs [redacted] account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The complaint states that: Ms [redacted] called Frontier to advise she was having problems with her Internet that has gotten progressively worse to the point where it was not working at all.Frontier has investigated the above statements and offers the following response: Frontier had sent technicians out to the home when Ms [redacted] reported her Internet issues but were not able to locate the problemOn March 30th we resent a technician out and he was able to locate the problem on a damaged portion of line in treesThe technician has able to repair the line and on March 31st Ms [redacted] advised her Internet was now working againFrontier has credited her account for a month free of Internet for her inconveniencesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing a bill for service from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed MrHawkins’s account and determine that, due to an order entry issue, Mr [redacted] was billed incorrectlyFrontier advises that a full adjustment was issued and Mr [redacted] will receive a credit refund of $17.66.Frontier advises that Mrs [redacted] requested to have the credit refund transfer to their active account with Frontier.Frontier spoke to Mrs [redacted] on January 12, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that she has had Frontier internet service for about one month and it has not worked and has been super slow.Ms [redacted] advises that she called Frontier to cancel the service and was advised that there would be $to cancel the serviceFrontier has investigated the above statements and offers the following response: Frontier advises that an order was placed and service cancelled on January 8, without a $cancel fee.Frontier advises that when the next statement prints on February 1, the amount on the statement will be credited off to a zero balance and Ms [redacted] will receive a final bill in March 2018.Frontier advises that an email was sent with direct contact informationWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he signed up for Frontier internet service, but it never got installed He ended up receiving a bill for service that was never renderedMr [redacted] advises that Frontier needs to clear out his balance, since he was never able to use the internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] had bene billed a total of $ The charges included $for the purchase of a router, $for one month of service, and taxes.Frontier advises that since Mr [redacted] was unable to use the internet service that he signed up for, his account has been credited of all charges, and the balance is now at zero.Frontier left a message with Mr [redacted] on May 31, 2017, advising him that he now has a zero balance with FrontierWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she had received a bill from Frontier in December in the amount of $200.83, which were charges for long distance calls that the customer made Mrs [redacted] advises she should not have been billed for any long distance calls, since her Frontier bundle package includes unlimited long distance callingMrs [redacted] advises that a Frontier agent told her that the long distance calls would be credited but no credit had been issuedShe also advises that her Frontier cable boxes had been upgraded and was never told that it would result in any additional chargesMrs [redacted] advises she would like to be credited for all charges that were incurred in error Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 25, 2017, explained that the long distance calls were billed in error, and that she will be credited for all of the long distance charges since her package does include unlimited long distance calling.Frontier advises that an $one-time tv activation fee was charged when Mrs [redacted] agreed to getting the upgraded Frontier TV equipment, and since she never was told there would be an activation fee, the customer will be credited for that fee.Frontier advises that the $in charges for the long distance, the $TV activation fee, and a $late fee have all been credited, as of January 25, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Because the amount that they have posted is not the amount I owe for Feb the amount that I owed for Feb was Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier never sent a return box and shipping label to return her equipment after deactivating service Frontier has investigated the above statements and offers the following response: Frontier submitted a request to send another return mailer to Ms [redacted] as requested Frontier confirmed with Ms [redacted] that she received the return box and shipping label to return her equipmentA Frontier Customer Service Representative spoke with Ms [redacted] on December 20, and confirmed she is satisfied with the resolution The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The complaint states that:Mr [redacted] advises that he called Frontier to cancel his account and he had to pay a final bill of $in order to settle the account and it was paid on March 1, 2018.Mr [redacted] advises the account was disconnected on March 7, and Frontier charged the bank account on file on March 20, in the amount of $and took the account into overdraft status as it is not his primary checking account Mr [redacted] is asking for a $reimbursement for the overdraft feeFrontier has investigated the above statements and offers the following response: Frontier advises when an automatic payment is set up in the system on an account it will take it on the due date unless the payment is cancelled prior to the date even if the account has been closed out.Frontier advises that a payment reversal has been requested for the over payment of $on April 2, and will take to business days to process.Frontier advises that a check will be mailed out for the $after the payment reversal has been completedFrontier sent out an email to Mr [redacted] advising of the above and with direct contact information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They said they will give me a call after the discussion with **pervisorI've waited for almost a month but received no phone callsSo I called again and their agent told me their people misinformed me about the promotionOKThey misinformed me and got me into signing the contract and getting the service I don't useI decided to use their service based on what their representatives told meHow is that my fault? And I've seen other people complaining about the same is**eThis is a company that they can just misinform customers and then say oh our people MISINFORM you so here's your bill and you are not getting what's been told at the beginningI feel like I got scammed so I cancelled the contract because I don't want to waste money on the service I don't even usePlease make **re no cancellation fees or other stuff will be charged to my account since you are the one made the mistake at the first place not me Regards, **- [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would however urge frontier to train their customer service to give customers a call back when a credit that they advised the customer they would receive was denied by another departmentThat way it is not on the customer to keep on calling in and having to contact the Revdex.com in order to get their account corrected and the issue resolved Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Account in question has incorrectly billed Ms [redacted] for television since January 12th, as well as incorrect charges for duplicate internet packagesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Frontier Customer Service team has assisted Ms [redacted] in her requestThe incorrect charges were credited back to the account in the amount of -$which leaves Ms [redacted] with a credit balance of -$towards her next bill of Simply Internet serviceFrontier advises Ms [redacted] that the duplicate internet packages were removedThey billed due to a systematic issue which has now been correctedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that MsMiller has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier has been in contact with Ms [redacted] by telephone and email.Frontier states that Ms [redacted] ’s billing is correct
Frontier has linked Mr***'s account so he is now able to pay his bill online
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she scheduled service to be installed on 2/1/and she called to verify her appointment and was first advised the tech was running behind and later advised her order was cancelled on 1/24/ • Ms [redacted] states her order was escalated and she was supposed to have a tech out the following day and no technician arrived Ms [redacted] states she was provided a 2/14/due date and was advised it would be escalated to 2/6/and no technician arrived, she was advised 2/14/was the earliest date a tech could be out• Ms [redacted] wants her service installed as soon as possible.Frontier has investigated the above statements and offers the following response: • Account review shows an order was placed for Broadband ultra on 1/19/with an original due date of 2/1/Account records show an audit of the order on 1/24/showed Ms [redacted] had back balances from prior accounts owing Frontier totaling $ Frontier reached out to Ms [redacted] regarding this matter and the order was placed on hold pending review of these back balancesIt was determined that of the back balances were part of a chapter filing, however one was valid for collection• On 2/1/17, Ms [redacted] paid the back balance and the installation was re-scheduled from 2/1/to 2/14/A expedite request was placed for 2/6/however, Frontier was unable to expedite the installation• On 2/14/a technician found that Frontier was unable to provide bonded service to MsRojas, the order was downgraded to Broadband max however the order was placed on hold as there are currently no available facilities to provide any Internet service to Ms [redacted] location at this time • Frontier apologizes for the delay in establishing services for Ms [redacted] and advises that Frontier engineering is working on a solution and will reach out to Ms [redacted] once a determination is made regarding the estimated timeframe for this project We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Frontier now says I agreed to a one year verbal contract, but the bill is for a months of unused service of a month contractIf I had a one year contract I should only be charged for months of unused service, not the entire monthsI am willing to pay this, but no one will adjust the bill
The Complaint states that: Mr [redacted] advises that he requested information and a quote for Frontier serviceMr [redacted] advises that an order was placed without his consent and an installation was scheduledMr [redacted] advises that he received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier advises that the account that was placed in Mr [redacted] ’ name was closed on September 1, 2017.Frontier advises that the balance on the account placed in Mr [redacted] ’ name has been adjusted to Frontier advises that despite our best efforts we were unable to reach Mr [redacted] to advise of the aboveDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] explains that although he subscribes to Frontier’s Mbps service, he sometimes only receives speeds of Mbps Frontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Mr [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Mr [redacted] ’s location is over 16,feet from the nearest Frontier facilities Due to this distance, the fastest Internet speed that Frontier can provide at this location is Mbps at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWell for for one thing I have ha d to call them back again today for my phone being out again and I'm tired of paying for services that I do not receive most of the time I spoke with frontier today about this problem they tested the line and said it was a problem on the outside in the line somewhere so they need to fix the linesmen of their workers once told me that the line was so old it crumbled when they tried to fix something so maybe they should use some of the money I pay them every moth and everyone else and replace the line cause they can't seriously have that bad of trouble out of new equipment or whatever it is that's the problem it will be one thing one day and something else the next and they fix it and that may last a whole day maybe two at that then it's something else they say so I just want phone service that I pay for not to have to pay them for a phone that's out more than it is in Regards, [redacted]
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct on contact with Mrs [redacted] and verified phone service is activeFrontier has applied an adjustment in the amount of $to Mrs [redacted] account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The complaint states that: Ms [redacted] called Frontier to advise she was having problems with her Internet that has gotten progressively worse to the point where it was not working at all.Frontier has investigated the above statements and offers the following response: Frontier had sent technicians out to the home when Ms [redacted] reported her Internet issues but were not able to locate the problemOn March 30th we resent a technician out and he was able to locate the problem on a damaged portion of line in treesThe technician has able to repair the line and on March 31st Ms [redacted] advised her Internet was now working againFrontier has credited her account for a month free of Internet for her inconveniencesWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing a bill for service from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed MrHawkins’s account and determine that, due to an order entry issue, Mr [redacted] was billed incorrectlyFrontier advises that a full adjustment was issued and Mr [redacted] will receive a credit refund of $17.66.Frontier advises that Mrs [redacted] requested to have the credit refund transfer to their active account with Frontier.Frontier spoke to Mrs [redacted] on January 12, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that she has had Frontier internet service for about one month and it has not worked and has been super slow.Ms [redacted] advises that she called Frontier to cancel the service and was advised that there would be $to cancel the serviceFrontier has investigated the above statements and offers the following response: Frontier advises that an order was placed and service cancelled on January 8, without a $cancel fee.Frontier advises that when the next statement prints on February 1, the amount on the statement will be credited off to a zero balance and Ms [redacted] will receive a final bill in March 2018.Frontier advises that an email was sent with direct contact informationWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he signed up for Frontier internet service, but it never got installed He ended up receiving a bill for service that was never renderedMr [redacted] advises that Frontier needs to clear out his balance, since he was never able to use the internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] had bene billed a total of $ The charges included $for the purchase of a router, $for one month of service, and taxes.Frontier advises that since Mr [redacted] was unable to use the internet service that he signed up for, his account has been credited of all charges, and the balance is now at zero.Frontier left a message with Mr [redacted] on May 31, 2017, advising him that he now has a zero balance with FrontierWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she had received a bill from Frontier in December in the amount of $200.83, which were charges for long distance calls that the customer made Mrs [redacted] advises she should not have been billed for any long distance calls, since her Frontier bundle package includes unlimited long distance callingMrs [redacted] advises that a Frontier agent told her that the long distance calls would be credited but no credit had been issuedShe also advises that her Frontier cable boxes had been upgraded and was never told that it would result in any additional chargesMrs [redacted] advises she would like to be credited for all charges that were incurred in error Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 25, 2017, explained that the long distance calls were billed in error, and that she will be credited for all of the long distance charges since her package does include unlimited long distance calling.Frontier advises that an $one-time tv activation fee was charged when Mrs [redacted] agreed to getting the upgraded Frontier TV equipment, and since she never was told there would be an activation fee, the customer will be credited for that fee.Frontier advises that the $in charges for the long distance, the $TV activation fee, and a $late fee have all been credited, as of January 25, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Because the amount that they have posted is not the amount I owe for Feb the amount that I owed for Feb was Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] indicates that Frontier never sent a return box and shipping label to return her equipment after deactivating service Frontier has investigated the above statements and offers the following response: Frontier submitted a request to send another return mailer to Ms [redacted] as requested Frontier confirmed with Ms [redacted] that she received the return box and shipping label to return her equipmentA Frontier Customer Service Representative spoke with Ms [redacted] on December 20, and confirmed she is satisfied with the resolution The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The complaint states that:Mr [redacted] advises that he called Frontier to cancel his account and he had to pay a final bill of $in order to settle the account and it was paid on March 1, 2018.Mr [redacted] advises the account was disconnected on March 7, and Frontier charged the bank account on file on March 20, in the amount of $and took the account into overdraft status as it is not his primary checking account Mr [redacted] is asking for a $reimbursement for the overdraft feeFrontier has investigated the above statements and offers the following response: Frontier advises when an automatic payment is set up in the system on an account it will take it on the due date unless the payment is cancelled prior to the date even if the account has been closed out.Frontier advises that a payment reversal has been requested for the over payment of $on April 2, and will take to business days to process.Frontier advises that a check will be mailed out for the $after the payment reversal has been completedFrontier sent out an email to Mr [redacted] advising of the above and with direct contact information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They said they will give me a call after the discussion with **pervisorI've waited for almost a month but received no phone callsSo I called again and their agent told me their people misinformed me about the promotionOKThey misinformed me and got me into signing the contract and getting the service I don't useI decided to use their service based on what their representatives told meHow is that my fault? And I've seen other people complaining about the same is**eThis is a company that they can just misinform customers and then say oh our people MISINFORM you so here's your bill and you are not getting what's been told at the beginningI feel like I got scammed so I cancelled the contract because I don't want to waste money on the service I don't even usePlease make **re no cancellation fees or other stuff will be charged to my account since you are the one made the mistake at the first place not me Regards, **- [redacted] **