Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate [redacted] L [redacted] bringing this matter to our attention The Complaint states that: Customer states she had no working service since October till she ported her number out in February but has been billed for all servicesservice working from October 22, and was put in a hold pattern to have e then fix the issuesFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] was unable to use her services from October through the date she ported out her number.Frontier states credits in total for $were applied to Ms [redacted] ’s account and her account is currently reflecting a zero balance.Frontier contacted Ms [redacted] on March 22, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] L [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for review Complaint: Mr [redacted] states that Frontier is supplying less than satisfactory services to him and upon attempting to fix Frontier has missed commitments madeFrontier has reviewed the above statements and offers the following response: • Frontier advises that there was a TT that our technicians went out on to do the work to upgrade the service and when our tech, Nicole, arrived, the ticket was cancelled per customer request• Frontier spoke with Mr [redacted] on 11/9/and he cancelled the service upgrade ticket • Mr [redacted] Presented no further questions or concernsand has direct contact information for the futureWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate his bringing this matter to our attention The Complaint states that: Mr [redacted] has been advised previously that this would be resolved, but it did not happenMr [redacted] will not accept this has been resolved until he sees the prorated credit on the next bill statement Frontier has investigated the above statements and offers the following response: Mr [redacted] ’s account is not noted that he requested a disconnection of his account until October 3, 2016.The account history/audit trail does coincide with Mr [redacted] ’s statement that he made several calls to discontinue the service, back to early AugustIn this instance, Frontier has processed the disconnection of the account with an effective date of August 2, as requested The prorated credit will appear on the next bill statement due to print on October 22, The order confirmation number is Frontier billing processes each month on the 22nd for this account The October 22nd bill statement will reflect the account has been disconnected and effective back dated to August 2, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution it was not satisfactory to me I paid more money,to close the account if I didnt pay it I couldnt close the account.I am still not satisfied an did close the account down anNever use that company anymore.I appreciate your help an glad Revdex.com is here to solve problemsSmall or big in Businesses Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As Frontier admitted, they DID mis-quote a rate to us We were VERY cautious making the change to our service and verified MULTIPLE times with the agent that our new monthly rate would be $ We did this specifically because the change to our monthly fees would be so little The agent agreed that it would be just a small increase (about $1) from what we were paying We were looking at OUR bill provided by Frontier If Frontier's own system does not show them what the consumer sees on our bill - then that if the fault of Frontier's system - and the consumer should not be penalized To come to us after the fact and say that what was quoted didn't include items that are plainly marked on our bill (like additional phone lines) is dishonest and yes - a bait and switch tactic They were willing to give us this great rate but it doesn't include the services we already have??? That was NEVER stated until I complained I do NOT consider my complaint to be resolved Until Frontier is willing to stand by their agents and their quotes to customers - even when they are wrong - I will not be satisfied After all - Frontier hired and trained their agents, and if their own systems caused the agent to make a mis-quote, then those systems need to be changed The consumer should NOT be penalized Regards, [redacted] -***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There have been no credit applied to the account and currently the bill is $I had indicated in my original complaint that most of the charges on the account was due to their own coding errorsA bill that should have only been + fees and taxes monthly was coming out to more than This not including the disconnect/reconnect fee of per line they were billing us for even though we never had our phone line or internet interruptedI also asked that since we are a small business, suffering the same as most do their first year, of no profit that they extend the courtesy of releasing us from a two year contract that should have never been forced on usWith multiple options for phone and internet service without contracts it's hard to believe that they do not want to make customers happy and follow what is clearly the norm now$is impossible for me to recover from now, the lease on my store front isn't as much and I'm finding it hard to make that happenIt's disappointing to say the least that everything I wrote in my complaint was ignored, or they just don't care! I reject their response which was switching from one package to another which changed nothing, credited me nothingI also need to add that a phone was not received May 1st as they suggested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI received notification today from Frontier Communication on 03/10/ I owed then This is so incorrectI shouldn't owe a pennyThis goes back to my point of poor customer serviceRegards, [redacted]
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had been without phone service since November 13, and a technician came out on November 18, and phone only worked for one hour Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Ms [redacted] on November 21, and a technician went back out and repaired the conductor A Representative spoke to Ms [redacted] again on November 22, to assure everything was working We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Frontier shipped a new router to replace the damaged one, and it is not working properlyFrontier has investigated the above statements and offers the following response: Frontier’s technician was dispatched on October 11, and replaced the defective routerFrontier spoke to Mrs [redacted] and she advises service is now working properlyFrontier has issued a credit to Mr [redacted] ’s account for the service issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has received confirmation from Buried Drop & Satellite Field Services Team that the buried drop was completed and the cutover was done on March 29, A voicemail for Mr [redacted] was left with the updated information.Frontier has reviewed Mr [redacted] ’s account and has credited the account in the amount of $-which will be reflected in the April 1, billing statement This update balance is also available online by logging on to www.frontier.com We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she was promised a rate of $plus taxes and surcharges when she called Frontier to request new discountsMs [redacted] advises that her monthly bill that followed was at a much higher rate than was promised Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s monthly recurring rate has been corrected to reflect $a month plus taxes and surchargesFrontier advises that credit has been issued on Ms [redacted] ’s account for the over charged billFrontier advises that we spoke to Ms [redacted] on January 22, to advise of the above
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The rebuttal states that: How does the reply from Frontier resolve the matter? Even with public money to gain more customers, they are not repairing areas where customer areas exist and are trying to use their services, yet are still billed $a month for lack of services that customers are NOT receiving and Frontier is allowed to deny refunds as they are allowed to deny repairs to existing service areas? Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and determined that Ms [redacted] resides in an area with a surplus of Internet users that are affecting Internet service speeds.Frontier has lowered Ms [redacted] ’s Internet billing to $a month the lowest price available Ms [redacted] had been given a credit of $on March 9, $on March 16, This is equivalent to months Internet credit as she was paying $for InternetFrontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific date for upgrades in Ms [redacted] ’s area at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Customer billing has continuously gone up since converting over from Verizon Customer states he was paying $141.00/mo w/Verizon which I did verifyFrontier has investigated the above statements and offers the following response: Mr [redacted] is still under Verizon pricing, he has not been converted to Frontier pricing As of 6/6/though, two of his four Verizon discounts expired, both discounts were $each Then on 7/23/Mr [redacted] added HBO to his account which increased his billing another 19.99/mo I have advised Mr [redacted] until he loses the last two credits of and 10.00, I cannot beat the price that he is currently paying under Verizon pricing I also placed a month promotional credit for HBO on customer’s account and waived HBO charges on his September statement which were for monthly charges and for pro-rated charges Customer will see this credit on his October billing I have advised Mr [redacted] at the end of the month promotional credit HBO will begin billing unless he removes the service from his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com:frontier implies that I willingly signed up for this service and I did not.if this were a legitimate service why is it that I never received information about the product or service?why isn't Frontier refunding me the $that was billed to my AmEx account (which I was unable to dispute in time)? I want Frontier to refund me $because I never signed up for this service and never received information that I was even signed up for itThis deceitful business practice cannot continue and I don't feel as though I should have to pay that $ Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mrs [redacted] cancelled the service on 9/28/when she was told that she would not be able to upgrade her service without the addition of a phone lineShe was told she would receive a prorated bill, however, Frontier deducted the entire month’s charges from 9/to 10/$from her accountMrs [redacted] contacted Frontier and was told that the Frontier billing system recognized the credit but could not resolve the issue and that by the end of the year she would receive a refund Frontier has investigated the above statements and offers the following response: On 10/16/the next billing cycle will generate a statement showing a refund of the service from 9/29/thru 10/15/ When the statement is viewable on 10/16/2016, Frontier will request an expedite of the turnaround time for a refund to generate Normally, refunds will issue with 3-(90-days) billing cycles after the disconnect of service, however, the expedite should reduce the time frame to days We trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and has waived the early termination fee.The representative handling this complaint has provided her contact information and will assist Ms [redacted] in the upcoming weeks to review her next billing statement and equipment return to ensure that the account closure is handle properlyWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has called several times to Frontier to resolve the issue of having his service transferred to his new address Frontier has investigated the above statements and offers the following response: Frontier was able to get in contact with Mr [redacted] and has placed an order to transfer his service to his new address Mr [redacted] was provided Frontier direct number for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the additional concerns of Mr [redacted] to our office for review The additional concerns state: • Mr [redacted] says the mailed advertisement he received did not have an expiration date • Mr [redacted] says Frontier agent Denise provided misinformation about his pricing which resulted in him disconnecting and changing to a new providerHe says he incurred additional costs associated with the switch and does not feel he owes the balance due to Frontier Frontier has reviewed these additional concerns and offers the following response: • As written on the Frontier mailed advertisement that Mr [redacted] received, it was a limited time offer and Frontier reserves the right to withdraw the offer at any time • Frontier apologizes for any misinformation that was providedThe final balance due was adjusted to the rate quoted, for the timeframe in which the services were renderedA credit adjustment is not warranted We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that his Frontier bill is incorrect Frontier has investigated the above statements and offers the following response: Records show July 21, credits totaling $for the billing errorThis reflects on bill date August 19, 2016.On November 3, a Frontier representative spoke with Mr [redacted] was issued a credit of $for the bundle discount This will reflect in one to two bill cyclesRecords show Mr [redacted] currently subscribes to Frontier FiOS Digital Voice and FiOS 50/data for $before any applicable promotional discounts and taxes and surcharges A Frontier representative attempted unsuccessfully to reach Mr [redacted] A contact letter was sent on November 17, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
I would like them to fix the problem it is now going on day without internet service and they need to communicate to me that this is happening
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate [redacted] L [redacted] bringing this matter to our attention The Complaint states that: Customer states she had no working service since October till she ported her number out in February but has been billed for all servicesservice working from October 22, and was put in a hold pattern to have e then fix the issuesFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms [redacted] was unable to use her services from October through the date she ported out her number.Frontier states credits in total for $were applied to Ms [redacted] ’s account and her account is currently reflecting a zero balance.Frontier contacted Ms [redacted] on March 22, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] L [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] our office for review Complaint: Mr [redacted] states that Frontier is supplying less than satisfactory services to him and upon attempting to fix Frontier has missed commitments madeFrontier has reviewed the above statements and offers the following response: • Frontier advises that there was a TT that our technicians went out on to do the work to upgrade the service and when our tech, Nicole, arrived, the ticket was cancelled per customer request• Frontier spoke with Mr [redacted] on 11/9/and he cancelled the service upgrade ticket • Mr [redacted] Presented no further questions or concernsand has direct contact information for the futureWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate his bringing this matter to our attention The Complaint states that: Mr [redacted] has been advised previously that this would be resolved, but it did not happenMr [redacted] will not accept this has been resolved until he sees the prorated credit on the next bill statement Frontier has investigated the above statements and offers the following response: Mr [redacted] ’s account is not noted that he requested a disconnection of his account until October 3, 2016.The account history/audit trail does coincide with Mr [redacted] ’s statement that he made several calls to discontinue the service, back to early AugustIn this instance, Frontier has processed the disconnection of the account with an effective date of August 2, as requested The prorated credit will appear on the next bill statement due to print on October 22, The order confirmation number is Frontier billing processes each month on the 22nd for this account The October 22nd bill statement will reflect the account has been disconnected and effective back dated to August 2, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution it was not satisfactory to me I paid more money,to close the account if I didnt pay it I couldnt close the account.I am still not satisfied an did close the account down anNever use that company anymore.I appreciate your help an glad Revdex.com is here to solve problemsSmall or big in Businesses Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As Frontier admitted, they DID mis-quote a rate to us We were VERY cautious making the change to our service and verified MULTIPLE times with the agent that our new monthly rate would be $ We did this specifically because the change to our monthly fees would be so little The agent agreed that it would be just a small increase (about $1) from what we were paying We were looking at OUR bill provided by Frontier If Frontier's own system does not show them what the consumer sees on our bill - then that if the fault of Frontier's system - and the consumer should not be penalized To come to us after the fact and say that what was quoted didn't include items that are plainly marked on our bill (like additional phone lines) is dishonest and yes - a bait and switch tactic They were willing to give us this great rate but it doesn't include the services we already have??? That was NEVER stated until I complained I do NOT consider my complaint to be resolved Until Frontier is willing to stand by their agents and their quotes to customers - even when they are wrong - I will not be satisfied After all - Frontier hired and trained their agents, and if their own systems caused the agent to make a mis-quote, then those systems need to be changed The consumer should NOT be penalized Regards, [redacted] -***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There have been no credit applied to the account and currently the bill is $I had indicated in my original complaint that most of the charges on the account was due to their own coding errorsA bill that should have only been + fees and taxes monthly was coming out to more than This not including the disconnect/reconnect fee of per line they were billing us for even though we never had our phone line or internet interruptedI also asked that since we are a small business, suffering the same as most do their first year, of no profit that they extend the courtesy of releasing us from a two year contract that should have never been forced on usWith multiple options for phone and internet service without contracts it's hard to believe that they do not want to make customers happy and follow what is clearly the norm now$is impossible for me to recover from now, the lease on my store front isn't as much and I'm finding it hard to make that happenIt's disappointing to say the least that everything I wrote in my complaint was ignored, or they just don't care! I reject their response which was switching from one package to another which changed nothing, credited me nothingI also need to add that a phone was not received May 1st as they suggested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI received notification today from Frontier Communication on 03/10/ I owed then This is so incorrectI shouldn't owe a pennyThis goes back to my point of poor customer serviceRegards, [redacted]
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had been without phone service since November 13, and a technician came out on November 18, and phone only worked for one hour Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Ms [redacted] on November 21, and a technician went back out and repaired the conductor A Representative spoke to Ms [redacted] again on November 22, to assure everything was working We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Frontier shipped a new router to replace the damaged one, and it is not working properlyFrontier has investigated the above statements and offers the following response: Frontier’s technician was dispatched on October 11, and replaced the defective routerFrontier spoke to Mrs [redacted] and she advises service is now working properlyFrontier has issued a credit to Mr [redacted] ’s account for the service issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has received confirmation from Buried Drop & Satellite Field Services Team that the buried drop was completed and the cutover was done on March 29, A voicemail for Mr [redacted] was left with the updated information.Frontier has reviewed Mr [redacted] ’s account and has credited the account in the amount of $-which will be reflected in the April 1, billing statement This update balance is also available online by logging on to www.frontier.com We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she was promised a rate of $plus taxes and surcharges when she called Frontier to request new discountsMs [redacted] advises that her monthly bill that followed was at a much higher rate than was promised Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s monthly recurring rate has been corrected to reflect $a month plus taxes and surchargesFrontier advises that credit has been issued on Ms [redacted] ’s account for the over charged billFrontier advises that we spoke to Ms [redacted] on January 22, to advise of the above
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The rebuttal states that: How does the reply from Frontier resolve the matter? Even with public money to gain more customers, they are not repairing areas where customer areas exist and are trying to use their services, yet are still billed $a month for lack of services that customers are NOT receiving and Frontier is allowed to deny refunds as they are allowed to deny repairs to existing service areas? Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and determined that Ms [redacted] resides in an area with a surplus of Internet users that are affecting Internet service speeds.Frontier has lowered Ms [redacted] ’s Internet billing to $a month the lowest price available Ms [redacted] had been given a credit of $on March 9, $on March 16, This is equivalent to months Internet credit as she was paying $for InternetFrontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific date for upgrades in Ms [redacted] ’s area at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The complaint states that: Customer billing has continuously gone up since converting over from Verizon Customer states he was paying $141.00/mo w/Verizon which I did verifyFrontier has investigated the above statements and offers the following response: Mr [redacted] is still under Verizon pricing, he has not been converted to Frontier pricing As of 6/6/though, two of his four Verizon discounts expired, both discounts were $each Then on 7/23/Mr [redacted] added HBO to his account which increased his billing another 19.99/mo I have advised Mr [redacted] until he loses the last two credits of and 10.00, I cannot beat the price that he is currently paying under Verizon pricing I also placed a month promotional credit for HBO on customer’s account and waived HBO charges on his September statement which were for monthly charges and for pro-rated charges Customer will see this credit on his October billing I have advised Mr [redacted] at the end of the month promotional credit HBO will begin billing unless he removes the service from his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com:frontier implies that I willingly signed up for this service and I did not.if this were a legitimate service why is it that I never received information about the product or service?why isn't Frontier refunding me the $that was billed to my AmEx account (which I was unable to dispute in time)? I want Frontier to refund me $because I never signed up for this service and never received information that I was even signed up for itThis deceitful business practice cannot continue and I don't feel as though I should have to pay that $ Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mrs [redacted] cancelled the service on 9/28/when she was told that she would not be able to upgrade her service without the addition of a phone lineShe was told she would receive a prorated bill, however, Frontier deducted the entire month’s charges from 9/to 10/$from her accountMrs [redacted] contacted Frontier and was told that the Frontier billing system recognized the credit but could not resolve the issue and that by the end of the year she would receive a refund Frontier has investigated the above statements and offers the following response: On 10/16/the next billing cycle will generate a statement showing a refund of the service from 9/29/thru 10/15/ When the statement is viewable on 10/16/2016, Frontier will request an expedite of the turnaround time for a refund to generate Normally, refunds will issue with 3-(90-days) billing cycles after the disconnect of service, however, the expedite should reduce the time frame to days We trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and has waived the early termination fee.The representative handling this complaint has provided her contact information and will assist Ms [redacted] in the upcoming weeks to review her next billing statement and equipment return to ensure that the account closure is handle properlyWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has called several times to Frontier to resolve the issue of having his service transferred to his new address Frontier has investigated the above statements and offers the following response: Frontier was able to get in contact with Mr [redacted] and has placed an order to transfer his service to his new address Mr [redacted] was provided Frontier direct number for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the additional concerns of Mr [redacted] to our office for review The additional concerns state: • Mr [redacted] says the mailed advertisement he received did not have an expiration date • Mr [redacted] says Frontier agent Denise provided misinformation about his pricing which resulted in him disconnecting and changing to a new providerHe says he incurred additional costs associated with the switch and does not feel he owes the balance due to Frontier Frontier has reviewed these additional concerns and offers the following response: • As written on the Frontier mailed advertisement that Mr [redacted] received, it was a limited time offer and Frontier reserves the right to withdraw the offer at any time • Frontier apologizes for any misinformation that was providedThe final balance due was adjusted to the rate quoted, for the timeframe in which the services were renderedA credit adjustment is not warranted We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that his Frontier bill is incorrect Frontier has investigated the above statements and offers the following response: Records show July 21, credits totaling $for the billing errorThis reflects on bill date August 19, 2016.On November 3, a Frontier representative spoke with Mr [redacted] was issued a credit of $for the bundle discount This will reflect in one to two bill cyclesRecords show Mr [redacted] currently subscribes to Frontier FiOS Digital Voice and FiOS 50/data for $before any applicable promotional discounts and taxes and surcharges A Frontier representative attempted unsuccessfully to reach Mr [redacted] A contact letter was sent on November 17, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations