Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer stating that he was not satisfied with the outcome of his original Revdex.com complaint about the upgrade of internet services to Ultimate and there being a $credit to his account every month Frontier has investigated the above statements and offers the following response: Frontiers review of the account and listening to the calls that were placed from the customer the customer agreed to a monthly charge of not including taxes and surcharges for the monthly rate with the upgrade to the customerAfterreview of the billing it is shown that the customer’s monthly billing isactually per month not including taxes and surchargesI contactedthe customer to state to him that there will be no changes to hisaccount and that he was actually receiving services at a cheaper ratethan what he was quotedHe did request for a credit on the account fortime out of services on 9/01/2016-9/15/with the internet servicesand I did agree to apply the credit in the amount of for the timeout of servicesNo further action is needed at this time and I amclosing the Revdex.com rebuttal We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: • Ms [redacted] Advises Frontier her final bill was supposed to be adjusted to correct for time out of service credit for the phone service Frontier has investigated the above statements and offers the following response: • Frontier has not been able to reach Ms [redacted] on the phone• Frontier advises we do not show any reported service outage for her phone serviceSince no supporting evidence that the phone was not working Frontier is unable to credit for time out of service• Current balance has an adjustment of $from February 20,which is the only adjustment that could be approved on the accountThe credit was for charge back on discounts in error when the account was disconnectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: • On February 10, 2017, a credit was issued to clear the account balance to zeroPlease allow 1-billing cycles for the credit to reflect on the billing statement and the account was not credit reported • Multiple attempts have been made to contact Mr [redacted] to discuss his concerns, however we have not been successfulVoicemail and email messages have been left that included our direct contact informationThere have been no return calls to Frontier as a result of our attemptsIf this matter still requires attention, do not hesitate to contact me at ###-###-#### (ext [redacted] ) We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They have admitted that we are on an over sold network and have even told me that they do not have the funds to currently upgrade or fix the equipment that we are currently onSo we are stuck with speeds at a fraction of what we are payingWe are paying for up to megs and currently are getting half a meg
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: • Customer wants the early termination fee waived from her account• Customer wants compensation for the time they were out of service• Customer wants her account brought to a zero balanceFrontier has investigated the above statements and offers the following response: • Frontier has waived the early termination fee from the customer’s account• Frontier has issued credits onto the customer’s account bringing it to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com:I do want to say that I was not contacted by Frontier Communications on December 7, with the resolutionHowever, I did receive a letter from CPA (the credit collection agency) on 12/7/stating that I still owed the $ In addition, I called Frontier times after that and no one returned my calls I just contacted CPA and confirmed what Frontier wrote in your email The agent told me that Frontier had contacted them on the same date as the letter they sent me stating that all I owed was the $ I have paid CPA and asked for a confirmation that this account has been paid in full I REALLY appreciate your assistance As I stated before, I have been struggling with this since mid August I just want to pinch myself to make sure that I am not dreaming that this is finally resolved! Thank you! Thank you! Thank you! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that no usage was present.Frontier issued an adjustment to the account to remove the charges based on the account review, adjustments will reflect in 1-billing cyclesFrontier spoke with Mr [redacted] who presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his bill continues to be incorrect Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconveniencesFrontier has adjusted his bill to reflect the correct balanceFrontier has set a follow up to verify that his next bill will be correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
5-3:36pm Called and spoke to ***Advised that his complaint did not provide the apartment number and could not find an order in his name He advised the order was under [redacted] and it has been installed and fine nowApologized for the issue.Records show order for DSL only completed 5-15-
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] disputes the amount of her monthly charges, and never received credit promised for trouble with video service Frontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer has already been issued credit of $for the time without serviceFrontier also found that the customer’s promotional pricing had not been activatedFrontier activated promotional pricing, and adjusted previous statementsMs [redacted] is satisfied and has been provided direct contact info for any further issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he terminated service with Frontier but was billed for service beyond the date of cancellation of his service Mr [redacted] advises that his account needs to be credited and the previous debt taken out of collectionsFrontier has investigated the above statements and offers the following response: Frontier advises that prior to termination, Mr [redacted] was billed and incurred charges through the end of his billing cycle.Frontier advises that since the customer cancelled service one day after the billing cycle ended, his account has been credited in full to a zero balance and is being taken out of collections Frontier left a message for Mr [redacted] on April 9, and advised him of the above information We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Ms [redacted] 's account is currently is inactive with a disconnect date of July 20, there was an error in our records which caused her to be billed charges for Frontier services Those charges totaling $have been removed and the account now reflects a $ balance A Frontier agent tried reaching out to Ms [redacted] to advise and she was unavailable A detailed message in reference to adjustment was left on her voicemail and she was also sent an email to advise of adjustment If Ms [redacted] should have any questions, I can be reached at ###-###-####- Sincerely, [redacted]
Frontier Communications Thank you for referring the complaint [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionAccording to the complaint: Mr [redacted] has been a long time customer of Frontier Communication A few weeks back his router stopped workingFrontier sent him a replacement routerFrontier technical support was unable to open a port through the firewall to allow remotely accessing his PC Mr [redacted] requests to make it so he can open ports through the router firewallFrontier does not allow the use of any other routers to be used with the Frontier service Mr [redacted] believes Frontier has a software issue with the routers and refuses to fix it Frontier has investigated the above statements and offers the following response: Frontier records indicate Mr [redacted] reported an issue with his router and port forwarding/opening of ports on November 12, Frontier attempted to assist in troubleshooting, and then replaced the routerFrontier technical support assisted Mr [redacted] in opening the ports requested on December 7, Frontier found no fault in the new modem/router provided The technician reported Mr [redacted] stated he was still unable to access his Plex server/service on his modemMr [redacted] ’s request for opening ports and interfacing with 3rd party software falls outside the scope of our basic technical support Mr [redacted] was offered a Premium technical support option (at an additional cost) and chose not to use itMr [redacted] ’s service with Frontier is a FIOS serviceFrontier does not support the use of 3rd party modem/routers Use of non-standard modem/routers may cause other unintended conditions that Frontier would be unable to assist with We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Crontoer needs to honor the orderIt is deceptive to Welcome me to Frontier, set up installation, & then not follow through with what was in the order Regards, [redacted] ***
Our records indicate Mrs [redacted] called our office on August 24, inquiring about lowering her rate; which representative quoted her $a monthOnce the September 16, statement was printed and ready the rate was higher per monthOn October 18, representative was able to reduce her monthly rate down to $+ taxesThis will appear on her November 16, billing statement.November 11, Frontier spoke with Mrs [redacted] acknowledging her concerns and advised of new rateIn addition, we issued a credit for the difference of the quote given on August 24, Total credit provided is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis took approximately hours of calls and replies but was resolved yesterday and I confirmed by phone conversation today It is sad that the original staff did not keep notes and the calls were not recorded, and that it took this much work to get resolution I greatly appreciate my new friend, Richard, in executive client relations who was patient and diligent to get a positive outcome Regards, [redacted]
I changed my product to a higher speed for less moneyFrontier has yet to process the work order that I requested months ago even though they told me they didThey are also still billing me $a monthIt the agreed $
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: There is a Frontier line down laying across the road she lives onThis line gets wet due to weather and cars are running over the line constantly This is causing her internet to operate poorly Frontier has investigated the above statements and offers the following response: Per the repair ticket that was completed, the line was hung overhead as an aerial lineSince then, I have been attempting to reach Ms [redacted] to ask if the internet is working correctly nowI have not been able to reach her, as there is no answering machine or answer when I callI have to close this complaint due to no response from Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that when technicians go to his neighborhood to repair other customers service and they take him out of service this has happened on more than one occasion Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that the local area Manager has tagged his facilities so when the technicians go to out to repair other customer services his facilities stay secure to his address to prevent any service interruption We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the
Frontier CommunicationsComplaint Number: [redacted] Company Code: FrontierCustomer Name: Judy *** Phone: ###-###-####Thank you for referring the complaint of Judy [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states she cancelled her service months ago and has not received her refund Frontier has investigated the above statements and offers the following response:Frontier’s refund policy is to issue a check after days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account Once the refund has been verified and processed it is made payable only in the account holder name and a refund card or check is send to the customer Any name disputes must be corrected before the account is closed.Frontier’s records indicate that Ms***’s refund is currently being processed in the amount of $and she should receive it within the next 10-business daysAn Frontier representative attempted to reach out to Ms [redacted] to discuss her case, but was unsuccessful in their attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer stating that he was not satisfied with the outcome of his original Revdex.com complaint about the upgrade of internet services to Ultimate and there being a $credit to his account every month Frontier has investigated the above statements and offers the following response: Frontiers review of the account and listening to the calls that were placed from the customer the customer agreed to a monthly charge of not including taxes and surcharges for the monthly rate with the upgrade to the customerAfterreview of the billing it is shown that the customer’s monthly billing isactually per month not including taxes and surchargesI contactedthe customer to state to him that there will be no changes to hisaccount and that he was actually receiving services at a cheaper ratethan what he was quotedHe did request for a credit on the account fortime out of services on 9/01/2016-9/15/with the internet servicesand I did agree to apply the credit in the amount of for the timeout of servicesNo further action is needed at this time and I amclosing the Revdex.com rebuttal We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: • Ms [redacted] Advises Frontier her final bill was supposed to be adjusted to correct for time out of service credit for the phone service Frontier has investigated the above statements and offers the following response: • Frontier has not been able to reach Ms [redacted] on the phone• Frontier advises we do not show any reported service outage for her phone serviceSince no supporting evidence that the phone was not working Frontier is unable to credit for time out of service• Current balance has an adjustment of $from February 20,which is the only adjustment that could be approved on the accountThe credit was for charge back on discounts in error when the account was disconnectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: • On February 10, 2017, a credit was issued to clear the account balance to zeroPlease allow 1-billing cycles for the credit to reflect on the billing statement and the account was not credit reported • Multiple attempts have been made to contact Mr [redacted] to discuss his concerns, however we have not been successfulVoicemail and email messages have been left that included our direct contact informationThere have been no return calls to Frontier as a result of our attemptsIf this matter still requires attention, do not hesitate to contact me at ###-###-#### (ext [redacted] ) We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They have admitted that we are on an over sold network and have even told me that they do not have the funds to currently upgrade or fix the equipment that we are currently onSo we are stuck with speeds at a fraction of what we are payingWe are paying for up to megs and currently are getting half a meg
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: • Customer wants the early termination fee waived from her account• Customer wants compensation for the time they were out of service• Customer wants her account brought to a zero balanceFrontier has investigated the above statements and offers the following response: • Frontier has waived the early termination fee from the customer’s account• Frontier has issued credits onto the customer’s account bringing it to a zero balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com:I do want to say that I was not contacted by Frontier Communications on December 7, with the resolutionHowever, I did receive a letter from CPA (the credit collection agency) on 12/7/stating that I still owed the $ In addition, I called Frontier times after that and no one returned my calls I just contacted CPA and confirmed what Frontier wrote in your email The agent told me that Frontier had contacted them on the same date as the letter they sent me stating that all I owed was the $ I have paid CPA and asked for a confirmation that this account has been paid in full I REALLY appreciate your assistance As I stated before, I have been struggling with this since mid August I just want to pinch myself to make sure that I am not dreaming that this is finally resolved! Thank you! Thank you! Thank you! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that no usage was present.Frontier issued an adjustment to the account to remove the charges based on the account review, adjustments will reflect in 1-billing cyclesFrontier spoke with Mr [redacted] who presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that his bill continues to be incorrect Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconveniencesFrontier has adjusted his bill to reflect the correct balanceFrontier has set a follow up to verify that his next bill will be correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
5-3:36pm Called and spoke to ***Advised that his complaint did not provide the apartment number and could not find an order in his name He advised the order was under [redacted] and it has been installed and fine nowApologized for the issue.Records show order for DSL only completed 5-15-
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] disputes the amount of her monthly charges, and never received credit promised for trouble with video service Frontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer has already been issued credit of $for the time without serviceFrontier also found that the customer’s promotional pricing had not been activatedFrontier activated promotional pricing, and adjusted previous statementsMs [redacted] is satisfied and has been provided direct contact info for any further issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he terminated service with Frontier but was billed for service beyond the date of cancellation of his service Mr [redacted] advises that his account needs to be credited and the previous debt taken out of collectionsFrontier has investigated the above statements and offers the following response: Frontier advises that prior to termination, Mr [redacted] was billed and incurred charges through the end of his billing cycle.Frontier advises that since the customer cancelled service one day after the billing cycle ended, his account has been credited in full to a zero balance and is being taken out of collections Frontier left a message for Mr [redacted] on April 9, and advised him of the above information We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Ms [redacted] 's account is currently is inactive with a disconnect date of July 20, there was an error in our records which caused her to be billed charges for Frontier services Those charges totaling $have been removed and the account now reflects a $ balance A Frontier agent tried reaching out to Ms [redacted] to advise and she was unavailable A detailed message in reference to adjustment was left on her voicemail and she was also sent an email to advise of adjustment If Ms [redacted] should have any questions, I can be reached at ###-###-####- Sincerely, [redacted]
Frontier Communications Thank you for referring the complaint [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionAccording to the complaint: Mr [redacted] has been a long time customer of Frontier Communication A few weeks back his router stopped workingFrontier sent him a replacement routerFrontier technical support was unable to open a port through the firewall to allow remotely accessing his PC Mr [redacted] requests to make it so he can open ports through the router firewallFrontier does not allow the use of any other routers to be used with the Frontier service Mr [redacted] believes Frontier has a software issue with the routers and refuses to fix it Frontier has investigated the above statements and offers the following response: Frontier records indicate Mr [redacted] reported an issue with his router and port forwarding/opening of ports on November 12, Frontier attempted to assist in troubleshooting, and then replaced the routerFrontier technical support assisted Mr [redacted] in opening the ports requested on December 7, Frontier found no fault in the new modem/router provided The technician reported Mr [redacted] stated he was still unable to access his Plex server/service on his modemMr [redacted] ’s request for opening ports and interfacing with 3rd party software falls outside the scope of our basic technical support Mr [redacted] was offered a Premium technical support option (at an additional cost) and chose not to use itMr [redacted] ’s service with Frontier is a FIOS serviceFrontier does not support the use of 3rd party modem/routers Use of non-standard modem/routers may cause other unintended conditions that Frontier would be unable to assist with We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Crontoer needs to honor the orderIt is deceptive to Welcome me to Frontier, set up installation, & then not follow through with what was in the order Regards, [redacted] ***
Our records indicate Mrs [redacted] called our office on August 24, inquiring about lowering her rate; which representative quoted her $a monthOnce the September 16, statement was printed and ready the rate was higher per monthOn October 18, representative was able to reduce her monthly rate down to $+ taxesThis will appear on her November 16, billing statement.November 11, Frontier spoke with Mrs [redacted] acknowledging her concerns and advised of new rateIn addition, we issued a credit for the difference of the quote given on August 24, Total credit provided is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis took approximately hours of calls and replies but was resolved yesterday and I confirmed by phone conversation today It is sad that the original staff did not keep notes and the calls were not recorded, and that it took this much work to get resolution I greatly appreciate my new friend, Richard, in executive client relations who was patient and diligent to get a positive outcome Regards, [redacted]
I changed my product to a higher speed for less moneyFrontier has yet to process the work order that I requested months ago even though they told me they didThey are also still billing me $a monthIt the agreed $
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: There is a Frontier line down laying across the road she lives onThis line gets wet due to weather and cars are running over the line constantly This is causing her internet to operate poorly Frontier has investigated the above statements and offers the following response: Per the repair ticket that was completed, the line was hung overhead as an aerial lineSince then, I have been attempting to reach Ms [redacted] to ask if the internet is working correctly nowI have not been able to reach her, as there is no answering machine or answer when I callI have to close this complaint due to no response from Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that when technicians go to his neighborhood to repair other customers service and they take him out of service this has happened on more than one occasion Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 18, and explained that the local area Manager has tagged his facilities so when the technicians go to out to repair other customer services his facilities stay secure to his address to prevent any service interruption We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the
Frontier CommunicationsComplaint Number: [redacted] Company Code: FrontierCustomer Name: Judy *** Phone: ###-###-####Thank you for referring the complaint of Judy [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states she cancelled her service months ago and has not received her refund Frontier has investigated the above statements and offers the following response:Frontier’s refund policy is to issue a check after days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account Once the refund has been verified and processed it is made payable only in the account holder name and a refund card or check is send to the customer Any name disputes must be corrected before the account is closed.Frontier’s records indicate that Ms***’s refund is currently being processed in the amount of $and she should receive it within the next 10-business daysAn Frontier representative attempted to reach out to Ms [redacted] to discuss her case, but was unsuccessful in their attemptsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext Fax Number: ###-###-####