Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier billed him for service he never received and he is due a credit of $He stated he contacted Frontier several times with no resultFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and found that the installation order was completed in errorFrontier credited $to the account, which cleared the balance to zero and and created a credit balance of $Frontier spoke to Mr [redacted] and advised him the account is at a zero balance and we are processing a deposit-related refund of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she agreed to a new Triple Play Bundle and Frontier has billed her incorrectly I would like Frontier to honor price quoted and credit my account and correct price moving forward Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on April 28, Frontier has issued credits and corrected the billFrontier has activated all promotionsFrontier has set a follow upMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and advised Dish was removed from her Frontier account on 02/13/2017.The account has a balance in the amount of $is due by 03/12/When the 03/17/statement generates it should only display charges for the Frontier phone service We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her internet service with Frontier but later received a bill for the full month Ms [redacted] advises that when she called Frontier to inquire why she was charged for the full month, Frontier informed her that since she had not opted out of the updated Terms of Services, she was billed through September 6, 2017, which was the end of the billing cycleMs [redacted] advises that she will only pay for the date of August 8, 2017, which was the first date of the new billing cycle when she cancelled serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] has pre-paid for her services and was eligible to continue receiving service through the end of her billing cycle Ms [redacted] could have stopped the disconnection if she changed her mindFrontier advises that the notification of the update to the Terms of Service was enclosed in the customer’s June 7, statement, and it contained the instructions for opting out of the updated Terms of Service.Frontier advises that the charges on the August 8, bill are valid, based on the change to the Terms of Service Frontier spoke with Ms [redacted] on October 24, 2017, and advised her of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] ordered internet that we never came to install Now he is receiving billings for a service he never had Frontier has investigated the above statements and offers the following response: Frontier found the accounts ###-###-####/###-###-#### and cleared the balances out and are having any further statements returned to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THe called and made no further attempts to rectify the issue I there fore have closed my account and went to another provided Thank you For your help Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that the balance of $has been removed from account starting with [redacted] .Frontier has stopped all collections activity.Ms [redacted] should receive one more statement reflecting a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customer is having connectivity difficulty with slow internet speeds.Frontier has investigated the above statements and offers the following response:Frontier speeds are up to speeds and never guaranteed.Frontier did a systems check and no problems were detected.Customer is in an area of high demand causing congestionCurrently Frontier is working to improve the service, and will advise [redacted] when a date is available.Frontier advised [redacted] , and issued a courtesy credit of $39.99.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: David N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### ext; Fax Number: ###-###-####
8/31/4:30:PM (UTC)Lawrence, BrandiCloseout Comments: Customers Revdex.com claim was closed -She reported issues with internet on 6/we fixed issue on 6/30- no other tickets opened
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he filed an FCC complaint in January in which he ag [redacted] to a new year contract with pricing after previous billing errors had been resolvedAfter months, the price increased and Mr [redacted] has been attempting to work with Frontier to get the problem fixed ever sinceMr [redacted] continues to receive disconnect notices and late fees as a result of the increased billingMr [redacted] states that he would like to either get this resolved or cancel service with a $balance and move to another providerFrontier has investigated the above statements and offers the following response: Frontier records confirm Mr [redacted] has called in multiple times to report that he was previously quoted a rate of $+ taxes and surcharges until February but is being charged more than thatFrontier has researched Mr***’s previous FCC complaint from 1/28/where the documentation states Mr [redacted] was quoted 75/internet, Quatum tv, two equipment boxes, free install, HBO free for years, free DVR, free router for $+ taxes for the first monthsAfter months, the rate would increase by $25.Frontier additionally found a call to Mr [redacted] on 2/9/where a representative had called him back on the same contact number included in this complaint placing the order for the new pricing and left him a voicemail quoting $+ taxes and fees, estimated at $with taxes.Frontier has reviewed Mr***’s billing history and confirmed Mr [redacted] was only charged $+ tax and fees for the first months, not the $+ tax that was previously quotedNow that the increase has taken place, Mr [redacted] is being charged $+ taxes and feesBased on these findings, Frontier has determined that Mr [redacted] is being charged less than what was quoted on two occasions and all charges are validFrontier could not locate documentation confirming Mr [redacted] was quoted a year contract with these ratesIn this instance, Frontier will waive the termination fees if Mr [redacted] decides to leave Frontier, however the current balance will be sustainedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he found a better price and speed at Spectrum and that Frontier technician did not clean up after installationMr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlierFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on March 28, and confirmed that Mr [redacted] wanted to cancel Frontier serviceFrontier processed Mr [redacted] request to close accountFrontier explained 30-day minimum bill policyFrontier advises that Mr [redacted] has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycle Frontier spoke with Mr [redacted] and confirmed the above information Frontier has sent Shipping labels to return Equipment and advised Mr [redacted] to keep UPS tracking number for tracking purposesFrontier has set follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that she has received a billing statement that does not reflect what Frontier advised the cost of services would be monthly Frontier has investigated the above statements and offers the following response: Frontier advises that it has reviewed the account and the account had been billed in error due the promotional discounts not applied to Ms [redacted] ’s accountFrontier has activated the promotional discounts and is making the appropriate adjustments to the account.Frontier is going to follow up on the account to ensure Ms [redacted] is being billed correctly.Frontier has spoken to Ms [redacted] about her account on April 13, We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on May 16, and offered FiOS 30/for $per month for one yearMs [redacted] accepted and was satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They came and hung the wire so cars could not run over it but never fixed or ran new cable My PHONE and INTERNET both were on and off for over a month I'm still having issues with the internet going out I called again and was modem and was transferred to tech support where I wasted mins of my time to be told that my service still was not fixed there was still an open ticket for new cable to be ran and that was the cause of my internet going in and out And for all my trouble of missing several days of work, due to no PHONE and INTERNET service Frontier offered me a big $credit thanks a lot You give customer bad service dont want to take ownership of the poor service and still except people to pay for it Why dont you give me months of free service and pay for all my days I missed worked due to your poor service and not wanting to come out and fixed your equipment Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Speeds may vary over timeFrontier advises according to the terms of service that actual speeds may vary, any speeds advertised is not a guarantee Service is subject to availabilityFrontier has been unable to reach the customer after multiple attempts We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] states that she had issues with television and wants a year’s worth of free television and $credit Frontier has investigated the above statements and offers the following response: Frontier advises that a consultant did speak with [redacted] on Ms [redacted] ’s behalf and confirmed services were working.Frontier advises that two promotions did expire on account established by Verizon.Frontier advises that consultant added a discretionary discount of $off for year for experiencedFrontier advises We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier’s Collections team has advised that a copy of the Ms [redacted] ’s credit report would need to be provided as to determine what account this is in reference to.Ms [redacted] can contact the collections department directly at ###-###-#### to request the fax number or address this can be sent to for review
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the marketing offer Ms [redacted] received in the mail and discovered that promotion code offer [redacted] had expired on December 31, Ms [redacted] signed up for service on March 27, and was given the current acquisition offer at that time which offered a deep discount for the first months and then a continued discount and price guarantee for the remaining months of the two-year contract.Frontier has offered to apply a $monthly discount after each billing cycle until the end of the contract term dated March 26, 2019.In goodwill, Frontier has credited the account $which includes the past due and current billing with a balance remaining in the amount of $due by February 26, 2018.The representative handling this complaint has provided her contact informationWe regret any inconvenience that [redacted] and [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that after cancelling his Frontier service, he was billed for a period of time that he advises that he did not have the service and believes he should not be paying forFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience that this issue has caused Mr [redacted] Frontier advises that per our Terms of Service, unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services.Frontier advises that we spoke to Mr [redacted] on March 27, to advise of the above
Frontier has investigated the above statements and offers the following response: Frontier has confirmed that the equipment was returned Ms [redacted] ’s account will be credited to reflect a zero balance on her March 27, billing statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier billed him for service he never received and he is due a credit of $He stated he contacted Frontier several times with no resultFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and found that the installation order was completed in errorFrontier credited $to the account, which cleared the balance to zero and and created a credit balance of $Frontier spoke to Mr [redacted] and advised him the account is at a zero balance and we are processing a deposit-related refund of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she agreed to a new Triple Play Bundle and Frontier has billed her incorrectly I would like Frontier to honor price quoted and credit my account and correct price moving forward Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on April 28, Frontier has issued credits and corrected the billFrontier has activated all promotionsFrontier has set a follow upMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and advised Dish was removed from her Frontier account on 02/13/2017.The account has a balance in the amount of $is due by 03/12/When the 03/17/statement generates it should only display charges for the Frontier phone service We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled her internet service with Frontier but later received a bill for the full month Ms [redacted] advises that when she called Frontier to inquire why she was charged for the full month, Frontier informed her that since she had not opted out of the updated Terms of Services, she was billed through September 6, 2017, which was the end of the billing cycleMs [redacted] advises that she will only pay for the date of August 8, 2017, which was the first date of the new billing cycle when she cancelled serviceFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] has pre-paid for her services and was eligible to continue receiving service through the end of her billing cycle Ms [redacted] could have stopped the disconnection if she changed her mindFrontier advises that the notification of the update to the Terms of Service was enclosed in the customer’s June 7, statement, and it contained the instructions for opting out of the updated Terms of Service.Frontier advises that the charges on the August 8, bill are valid, based on the change to the Terms of Service Frontier spoke with Ms [redacted] on October 24, 2017, and advised her of the above statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] ordered internet that we never came to install Now he is receiving billings for a service he never had Frontier has investigated the above statements and offers the following response: Frontier found the accounts ###-###-####/###-###-#### and cleared the balances out and are having any further statements returned to Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THe called and made no further attempts to rectify the issue I there fore have closed my account and went to another provided Thank you For your help Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that the balance of $has been removed from account starting with [redacted] .Frontier has stopped all collections activity.Ms [redacted] should receive one more statement reflecting a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Customer is having connectivity difficulty with slow internet speeds.Frontier has investigated the above statements and offers the following response:Frontier speeds are up to speeds and never guaranteed.Frontier did a systems check and no problems were detected.Customer is in an area of high demand causing congestionCurrently Frontier is working to improve the service, and will advise [redacted] when a date is available.Frontier advised [redacted] , and issued a courtesy credit of $39.99.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: David N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### ext; Fax Number: ###-###-####
8/31/4:30:PM (UTC)Lawrence, BrandiCloseout Comments: Customers Revdex.com claim was closed -She reported issues with internet on 6/we fixed issue on 6/30- no other tickets opened
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he filed an FCC complaint in January in which he ag [redacted] to a new year contract with pricing after previous billing errors had been resolvedAfter months, the price increased and Mr [redacted] has been attempting to work with Frontier to get the problem fixed ever sinceMr [redacted] continues to receive disconnect notices and late fees as a result of the increased billingMr [redacted] states that he would like to either get this resolved or cancel service with a $balance and move to another providerFrontier has investigated the above statements and offers the following response: Frontier records confirm Mr [redacted] has called in multiple times to report that he was previously quoted a rate of $+ taxes and surcharges until February but is being charged more than thatFrontier has researched Mr***’s previous FCC complaint from 1/28/where the documentation states Mr [redacted] was quoted 75/internet, Quatum tv, two equipment boxes, free install, HBO free for years, free DVR, free router for $+ taxes for the first monthsAfter months, the rate would increase by $25.Frontier additionally found a call to Mr [redacted] on 2/9/where a representative had called him back on the same contact number included in this complaint placing the order for the new pricing and left him a voicemail quoting $+ taxes and fees, estimated at $with taxes.Frontier has reviewed Mr***’s billing history and confirmed Mr [redacted] was only charged $+ tax and fees for the first months, not the $+ tax that was previously quotedNow that the increase has taken place, Mr [redacted] is being charged $+ taxes and feesBased on these findings, Frontier has determined that Mr [redacted] is being charged less than what was quoted on two occasions and all charges are validFrontier could not locate documentation confirming Mr [redacted] was quoted a year contract with these ratesIn this instance, Frontier will waive the termination fees if Mr [redacted] decides to leave Frontier, however the current balance will be sustainedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he found a better price and speed at Spectrum and that Frontier technician did not clean up after installationMr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlierFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on March 28, and confirmed that Mr [redacted] wanted to cancel Frontier serviceFrontier processed Mr [redacted] request to close accountFrontier explained 30-day minimum bill policyFrontier advises that Mr [redacted] has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycle Frontier spoke with Mr [redacted] and confirmed the above information Frontier has sent Shipping labels to return Equipment and advised Mr [redacted] to keep UPS tracking number for tracking purposesFrontier has set follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that she has received a billing statement that does not reflect what Frontier advised the cost of services would be monthly Frontier has investigated the above statements and offers the following response: Frontier advises that it has reviewed the account and the account had been billed in error due the promotional discounts not applied to Ms [redacted] ’s accountFrontier has activated the promotional discounts and is making the appropriate adjustments to the account.Frontier is going to follow up on the account to ensure Ms [redacted] is being billed correctly.Frontier has spoken to Ms [redacted] about her account on April 13, We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on May 16, and offered FiOS 30/for $per month for one yearMs [redacted] accepted and was satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They came and hung the wire so cars could not run over it but never fixed or ran new cable My PHONE and INTERNET both were on and off for over a month I'm still having issues with the internet going out I called again and was modem and was transferred to tech support where I wasted mins of my time to be told that my service still was not fixed there was still an open ticket for new cable to be ran and that was the cause of my internet going in and out And for all my trouble of missing several days of work, due to no PHONE and INTERNET service Frontier offered me a big $credit thanks a lot You give customer bad service dont want to take ownership of the poor service and still except people to pay for it Why dont you give me months of free service and pay for all my days I missed worked due to your poor service and not wanting to come out and fixed your equipment Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Speeds may vary over timeFrontier advises according to the terms of service that actual speeds may vary, any speeds advertised is not a guarantee Service is subject to availabilityFrontier has been unable to reach the customer after multiple attempts We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] states that she had issues with television and wants a year’s worth of free television and $credit Frontier has investigated the above statements and offers the following response: Frontier advises that a consultant did speak with [redacted] on Ms [redacted] ’s behalf and confirmed services were working.Frontier advises that two promotions did expire on account established by Verizon.Frontier advises that consultant added a discretionary discount of $off for year for experiencedFrontier advises We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier’s Collections team has advised that a copy of the Ms [redacted] ’s credit report would need to be provided as to determine what account this is in reference to.Ms [redacted] can contact the collections department directly at ###-###-#### to request the fax number or address this can be sent to for review
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the marketing offer Ms [redacted] received in the mail and discovered that promotion code offer [redacted] had expired on December 31, Ms [redacted] signed up for service on March 27, and was given the current acquisition offer at that time which offered a deep discount for the first months and then a continued discount and price guarantee for the remaining months of the two-year contract.Frontier has offered to apply a $monthly discount after each billing cycle until the end of the contract term dated March 26, 2019.In goodwill, Frontier has credited the account $which includes the past due and current billing with a balance remaining in the amount of $due by February 26, 2018.The representative handling this complaint has provided her contact informationWe regret any inconvenience that [redacted] and [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that after cancelling his Frontier service, he was billed for a period of time that he advises that he did not have the service and believes he should not be paying forFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience that this issue has caused Mr [redacted] Frontier advises that per our Terms of Service, unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services.Frontier advises that we spoke to Mr [redacted] on March 27, to advise of the above
Frontier has investigated the above statements and offers the following response: Frontier has confirmed that the equipment was returned Ms [redacted] ’s account will be credited to reflect a zero balance on her March 27, billing statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter