Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she is having difficulty establishing service due to a deposit issueFrontier has investigated the above statements and offers the following response: Frontier advises on March 21, Frontier spoke with [redacted] and [redacted] advised the issue has been resolved.Frontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have had no response from Frontier regarding my complaint I have not heard from Frontier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to speak with [redacted] from Frontier to clarify some of the statements that were made The holidays and the fact that I am not available most nights until after has made it challenging to find a time to speak with each other [redacted] did leave a message on my phone on December 30th with a detailed explanation of my new billing but the amount she said in the message is different from the amount listed on the statement I was sent from the Revdex.com Hopefully, [redacted] and I will be able to touch base soon so that we may finally tbe able to resolve this issue Thank you Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she cancelled her Frontier services in September as she was moving out of the areaMs [redacted] further states she continued to be billed for services three months after she cancelled, resulting in a bill for $ Frontier has investigated the above statements and offers the following response: Frontier has attempted to investigate Ms [redacted] claim however Ms [redacted] did not supply a telephone or account number on her Revdex.com complaintFrontier was unable to review this account with the information suppliedFrontier has made several attempts to reach Ms [redacted] regarding this issue and was unsuccessful in speaking with herFrontier has mailed Ms [redacted] a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response I received seemed ignorant or uncaring of the issues we had experienced, but I am accepting this response in order to close the issue Regards, [redacted] ***
Frontier has reviewed Mr***’s account and found that he subscribed to Simply Broadband Ultra service and the service was installed on January 27, The monthly rate for this service is $and with the Simply Broadband promotion the price is $the first year and $ thereafter A review of the order found that no promotion was added therefore Mr [redacted] was billed $ Mr***’s first bill statement reflects a balance due of $for Simply Broadband Ultra service dated 01/27/through 02/28/as well as a $activation fee Mr [redacted] called on February 2nd inquiring if there is a higher speed available The representative reviewed speed and pricing available He declined and stated that he would go somewhere else An order was placed to disconnect service effective February 6th Credits totaling $were applied to the account waiving the activation fee and days of service at a monthly rate of $ Contact was made with Mr [redacted] on February 10, to advise that the account will be adjusted to a zero balance however we need to wait for the final bill to generate on March 1st to determine the credit amount Follow up will be made with Mr [redacted] after the March bill generates and credit has been applied to the account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate them bringing this matter to our attentionThe Complaint states that: [redacted] advises that his parents have experienced slow connectivity with their DSLFrontier has investigated the above statements and offers the following response: Account records show the account is listed under [redacted] .Research located technical support ticket filed in 06/06/as connectivity issuesattempted to schedule tech, however was unable to speak with the account holder to authorize technician visit.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time.A Frontier technical support representative tested the line and determined that there are no apparent issues on our network that would cause slow speeds.WiFi speeds are an at best connectionA Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on June 20, We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had no service for days and when he got service it was not working properly.Mr [redacted] did not believe the June 22, bill was correctFrontier has investigated the above statements and offers the following response: Frontier dispatched a repair tech to Mr [redacted] ’s premise on July 9, The repair tech found the data service was working properly and at the correct speedThe phone service was working properlyThe video service was working properly with the exception of a menu issue which is a software issue currently being worked on by Frontier.Frontier noted that there were three pending credits that totaled $that had not been approved and updated to Mr [redacted] ’s billingThose credits were approved on July 11, and will show on Mr [redacted] ’s July 22, bill.Frontier reviewed the credits that were approved on July 11, with Mr [redacted] and verified with him that all services were working properly and he advised they were, with the exception of the previously mentioned menu issue that is a software issue.Frontier apologized to Mr [redacted] for his service experience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] and [redacted] to our office for reviewWe appreciate Mrand Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she called on September 15, 2016, to see what could be done to decrease their landline billShe spoke with customer service repwho assured her the new service plan would reduce the bill by at least $per monthAs soon as she hung up she has no dial toneShe had to make several calls for the next week trying to get her service restored A Frontier representative said she was not authorized so her husband was brought on the line but when he verified the last four digits of his social security number he was told that was incorrect Frontier has investigated the above statements and offers the following response: Frontier advises that due to a system issue with the service order Mrand MrsWilkerson’s dial tone was interruptedThe issue took a week to resolveFrontier has issued credit for the time out of serviceFrontier spoke with Mr [redacted] on October 6, and updated our records with Mrand Mrs [redacted] ’s information so they would not have any trouble verifying information in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] have experienced as a result of the above matter
Revdex.com: With regard to complaint # [redacted] , which I filed about my problems with Frontier Communications, I have read Frontier's response to my complaint and I accept the resolution stating my balance will be brought to zero and it will be reflected in my February 25, statementThere are, however, some factual errors (I never called to specifically inquire about a vacation holdIt was suggested to me by the Frontier representative I spoke with on the phone on October, and I agreed to go that route with a reconnect date of January 1, When I called on December 6, I was not inquiring about a vacation holdI was inquiring about the bill I had received when I was told I would not receive oneThe representative (Erin) said she could straighten it out but it would take a day and she would call me backShe gave me her extension# also, and I left many, many voicemails over the course of the next two weeks without receiving a replyWhen I called in late December, the rep also attempted to backdate the account so the vacation hold could be adjusted to October 20, and that was the first time I was made aware I had a bill that had gone unpaid for September, which I paid over the phoneThe reps repeatedly apologized for the misunderstanding and said they would get approval from their supervisors to backdate the vacation hold to October 20, I want it made clear that there were two reps who created ticket numbers for my inquiry on February 11, The following day when I logged in to my Frontier account, neither ticket number existed!! Then on February 12, I called to inquire about this (and my newest bill)Here is a copy of that transcript with the rep stating absolutely incorrect information as to what the tickets were concerning If necessary, I will contact you again if the bill on February 25, does not show a zero balance Thank you very, very much for your rapid action on my issue with Frontier Communications!!! Regards, [redacted] ***
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] requested to go to Internet only in September Frontier has investigated the above statements and offers the following response: Due to system errors the order to change to Internet only although processed never posted into billing until January 31, All credits due Mr [redacted] for the overbilling will appear on the billing statement dated February 25, This was something beyond Mr [redacted] ’s control and all late fees will be reversed due to overbilling.Mr [redacted] was mailed a letter with direct contact information if he should have any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises, as stated in Frontier’s terms and conditions under Discontinuation or Termination: “Unless otherwise required by applicable law, your termination of service may be effective on the last day of your Frontier billing cycle for all applicable services and you are responsible for all charges incurred through the date of termination.”Frontier advises, that based on the above, charges related to minimum day billing are sustainedFrontier further advises that an adjustment of $for Frontier secure was applied to the August 1, billing cycleNo further adjustments are warrantedFrontier advises that the early termination fee of $was the result of the Amazon Gift card Offer with a term date of February 21, to February 20, 2019.Frontier, as a courtesy, based on customer experience, has placed an adjustment of $to waive the early termination feeFrontier advises that the adjustment placed on the account has resulted in a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he is experiencing phone and Internet issues on his line Frontier has investigated the above statements and offers the following response: Frontier dispatched a technician to the location who made repairs to the line on October 6, Frontier has issued an out of service credit of $and spoke with Mrs [redacted] to confirm the service issues have been resolved
Frontier advises that Mr [redacted] disconnected his service on December 6, Frontier spoke with Mr [redacted] on December 28, and advised of pending credit.Credits in the amounts of $on January 4, and $was applied for the early termination fee and due to poor customer experienceThe credit will reflected in one to two bill cycles on the billing statement Mr [redacted] has a remaining balance of $694.87, $of this amount is over days past due and should be paid to avoid further collection activity
The Complaint states that: Mr [redacted] states that services were not restored Frontier has investigated the above statements and offers the following response: Frontier records show that a service technician was out on May 25th, to verify that service were workingA Frontier service technician stated applied fix to service and confirmed working.Frontier has already issued a credit for one month at $to the account, no further credit as issue was resolved per technician
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is being billed for a service that was disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises a review of Mr [redacted] ’s account shows she had active service from December 7, through January 3, However she was billed for service from November 29, through February 7, Frontier advises credits totaling $108.48have been applied to Ms [redacted] ’s account for the inaccurate billingThese credits will be reflected on the June 1, statementFrontier advises Ms [redacted] ’s final balance is $Frontier has contacted Ms [redacted] and advised of the aboveMs [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises during the online order entry process a disclosure statement advises of the one time charges of $that must be accepted for order placement.Frontier advises the services have been disconnected and has issued a one time discretionary credit for half off the internetFrontier spoke with Ms [redacted] on April 26, and advised of the above
Services were restored and working fine, Mr [redacted] called and reported new television issues - I need an extension on complaint until June 3rd to reassure television issues are re-visited
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she requested to have both numbers ported to another providerShe explained that second number remained active with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] and MrRobert [redacted] on November 22, Frontier investigated Msand Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on July 24, Frontier advises that Mr [redacted] Frontier account is closed at this time.Frontier explained when they contacted the new provider and requested to port both numbers, Frontier only received partial port out request for the main billing number, the 2nd line never received a request and remained active.Mr [redacted] requested to port the number to new providerFrontier explained that he would need to contact new provider and request portOnce port is complete Mr [redacted] Frontier account will be closedPlease redirect this complaint to CARRIER, Mr [redacted] current service provider We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Msand Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Subway to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Customer was incorrectly charged termination fees and caused billing errors Frontier has reviewed the account On June 7, a $credit was applied for a termination feeOn August 17, $in credits were applied for billing errorsAccount corrections also resulted in adjusting $All credits submitted will be update with next bill cycleCustomer has been provided with contact information for any future questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she is having difficulty establishing service due to a deposit issueFrontier has investigated the above statements and offers the following response: Frontier advises on March 21, Frontier spoke with [redacted] and [redacted] advised the issue has been resolved.Frontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have had no response from Frontier regarding my complaint I have not heard from Frontier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to speak with [redacted] from Frontier to clarify some of the statements that were made The holidays and the fact that I am not available most nights until after has made it challenging to find a time to speak with each other [redacted] did leave a message on my phone on December 30th with a detailed explanation of my new billing but the amount she said in the message is different from the amount listed on the statement I was sent from the Revdex.com Hopefully, [redacted] and I will be able to touch base soon so that we may finally tbe able to resolve this issue Thank you Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she cancelled her Frontier services in September as she was moving out of the areaMs [redacted] further states she continued to be billed for services three months after she cancelled, resulting in a bill for $ Frontier has investigated the above statements and offers the following response: Frontier has attempted to investigate Ms [redacted] claim however Ms [redacted] did not supply a telephone or account number on her Revdex.com complaintFrontier was unable to review this account with the information suppliedFrontier has made several attempts to reach Ms [redacted] regarding this issue and was unsuccessful in speaking with herFrontier has mailed Ms [redacted] a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response I received seemed ignorant or uncaring of the issues we had experienced, but I am accepting this response in order to close the issue Regards, [redacted] ***
Frontier has reviewed Mr***’s account and found that he subscribed to Simply Broadband Ultra service and the service was installed on January 27, The monthly rate for this service is $and with the Simply Broadband promotion the price is $the first year and $ thereafter A review of the order found that no promotion was added therefore Mr [redacted] was billed $ Mr***’s first bill statement reflects a balance due of $for Simply Broadband Ultra service dated 01/27/through 02/28/as well as a $activation fee Mr [redacted] called on February 2nd inquiring if there is a higher speed available The representative reviewed speed and pricing available He declined and stated that he would go somewhere else An order was placed to disconnect service effective February 6th Credits totaling $were applied to the account waiving the activation fee and days of service at a monthly rate of $ Contact was made with Mr [redacted] on February 10, to advise that the account will be adjusted to a zero balance however we need to wait for the final bill to generate on March 1st to determine the credit amount Follow up will be made with Mr [redacted] after the March bill generates and credit has been applied to the account
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate them bringing this matter to our attentionThe Complaint states that: [redacted] advises that his parents have experienced slow connectivity with their DSLFrontier has investigated the above statements and offers the following response: Account records show the account is listed under [redacted] .Research located technical support ticket filed in 06/06/as connectivity issuesattempted to schedule tech, however was unable to speak with the account holder to authorize technician visit.Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time.A Frontier technical support representative tested the line and determined that there are no apparent issues on our network that would cause slow speeds.WiFi speeds are an at best connectionA Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on June 20, We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had no service for days and when he got service it was not working properly.Mr [redacted] did not believe the June 22, bill was correctFrontier has investigated the above statements and offers the following response: Frontier dispatched a repair tech to Mr [redacted] ’s premise on July 9, The repair tech found the data service was working properly and at the correct speedThe phone service was working properlyThe video service was working properly with the exception of a menu issue which is a software issue currently being worked on by Frontier.Frontier noted that there were three pending credits that totaled $that had not been approved and updated to Mr [redacted] ’s billingThose credits were approved on July 11, and will show on Mr [redacted] ’s July 22, bill.Frontier reviewed the credits that were approved on July 11, with Mr [redacted] and verified with him that all services were working properly and he advised they were, with the exception of the previously mentioned menu issue that is a software issue.Frontier apologized to Mr [redacted] for his service experience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] and [redacted] to our office for reviewWe appreciate Mrand Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises she called on September 15, 2016, to see what could be done to decrease their landline billShe spoke with customer service repwho assured her the new service plan would reduce the bill by at least $per monthAs soon as she hung up she has no dial toneShe had to make several calls for the next week trying to get her service restored A Frontier representative said she was not authorized so her husband was brought on the line but when he verified the last four digits of his social security number he was told that was incorrect Frontier has investigated the above statements and offers the following response: Frontier advises that due to a system issue with the service order Mrand MrsWilkerson’s dial tone was interruptedThe issue took a week to resolveFrontier has issued credit for the time out of serviceFrontier spoke with Mr [redacted] on October 6, and updated our records with Mrand Mrs [redacted] ’s information so they would not have any trouble verifying information in the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrand Mrs [redacted] have experienced as a result of the above matter
Revdex.com: With regard to complaint # [redacted] , which I filed about my problems with Frontier Communications, I have read Frontier's response to my complaint and I accept the resolution stating my balance will be brought to zero and it will be reflected in my February 25, statementThere are, however, some factual errors (I never called to specifically inquire about a vacation holdIt was suggested to me by the Frontier representative I spoke with on the phone on October, and I agreed to go that route with a reconnect date of January 1, When I called on December 6, I was not inquiring about a vacation holdI was inquiring about the bill I had received when I was told I would not receive oneThe representative (Erin) said she could straighten it out but it would take a day and she would call me backShe gave me her extension# also, and I left many, many voicemails over the course of the next two weeks without receiving a replyWhen I called in late December, the rep also attempted to backdate the account so the vacation hold could be adjusted to October 20, and that was the first time I was made aware I had a bill that had gone unpaid for September, which I paid over the phoneThe reps repeatedly apologized for the misunderstanding and said they would get approval from their supervisors to backdate the vacation hold to October 20, I want it made clear that there were two reps who created ticket numbers for my inquiry on February 11, The following day when I logged in to my Frontier account, neither ticket number existed!! Then on February 12, I called to inquire about this (and my newest bill)Here is a copy of that transcript with the rep stating absolutely incorrect information as to what the tickets were concerning If necessary, I will contact you again if the bill on February 25, does not show a zero balance Thank you very, very much for your rapid action on my issue with Frontier Communications!!! Regards, [redacted] ***
Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] requested to go to Internet only in September Frontier has investigated the above statements and offers the following response: Due to system errors the order to change to Internet only although processed never posted into billing until January 31, All credits due Mr [redacted] for the overbilling will appear on the billing statement dated February 25, This was something beyond Mr [redacted] ’s control and all late fees will be reversed due to overbilling.Mr [redacted] was mailed a letter with direct contact information if he should have any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises, as stated in Frontier’s terms and conditions under Discontinuation or Termination: “Unless otherwise required by applicable law, your termination of service may be effective on the last day of your Frontier billing cycle for all applicable services and you are responsible for all charges incurred through the date of termination.”Frontier advises, that based on the above, charges related to minimum day billing are sustainedFrontier further advises that an adjustment of $for Frontier secure was applied to the August 1, billing cycleNo further adjustments are warrantedFrontier advises that the early termination fee of $was the result of the Amazon Gift card Offer with a term date of February 21, to February 20, 2019.Frontier, as a courtesy, based on customer experience, has placed an adjustment of $to waive the early termination feeFrontier advises that the adjustment placed on the account has resulted in a zero balance We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he is experiencing phone and Internet issues on his line Frontier has investigated the above statements and offers the following response: Frontier dispatched a technician to the location who made repairs to the line on October 6, Frontier has issued an out of service credit of $and spoke with Mrs [redacted] to confirm the service issues have been resolved
Frontier advises that Mr [redacted] disconnected his service on December 6, Frontier spoke with Mr [redacted] on December 28, and advised of pending credit.Credits in the amounts of $on January 4, and $was applied for the early termination fee and due to poor customer experienceThe credit will reflected in one to two bill cycles on the billing statement Mr [redacted] has a remaining balance of $694.87, $of this amount is over days past due and should be paid to avoid further collection activity
The Complaint states that: Mr [redacted] states that services were not restored Frontier has investigated the above statements and offers the following response: Frontier records show that a service technician was out on May 25th, to verify that service were workingA Frontier service technician stated applied fix to service and confirmed working.Frontier has already issued a credit for one month at $to the account, no further credit as issue was resolved per technician
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is being billed for a service that was disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises a review of Mr [redacted] ’s account shows she had active service from December 7, through January 3, However she was billed for service from November 29, through February 7, Frontier advises credits totaling $108.48have been applied to Ms [redacted] ’s account for the inaccurate billingThese credits will be reflected on the June 1, statementFrontier advises Ms [redacted] ’s final balance is $Frontier has contacted Ms [redacted] and advised of the aboveMs [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises during the online order entry process a disclosure statement advises of the one time charges of $that must be accepted for order placement.Frontier advises the services have been disconnected and has issued a one time discretionary credit for half off the internetFrontier spoke with Ms [redacted] on April 26, and advised of the above
Services were restored and working fine, Mr [redacted] called and reported new television issues - I need an extension on complaint until June 3rd to reassure television issues are re-visited
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she requested to have both numbers ported to another providerShe explained that second number remained active with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] and MrRobert [redacted] on November 22, Frontier investigated Msand Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on July 24, Frontier advises that Mr [redacted] Frontier account is closed at this time.Frontier explained when they contacted the new provider and requested to port both numbers, Frontier only received partial port out request for the main billing number, the 2nd line never received a request and remained active.Mr [redacted] requested to port the number to new providerFrontier explained that he would need to contact new provider and request portOnce port is complete Mr [redacted] Frontier account will be closedPlease redirect this complaint to CARRIER, Mr [redacted] current service provider We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Msand Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Subway to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Customer was incorrectly charged termination fees and caused billing errors Frontier has reviewed the account On June 7, a $credit was applied for a termination feeOn August 17, $in credits were applied for billing errorsAccount corrections also resulted in adjusting $All credits submitted will be update with next bill cycleCustomer has been provided with contact information for any future questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter