Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been contacted by Frontier communications and the issue is resolvedI'd like to close this complaint Regards, [redacted]
Thank you for referring the complaint for the [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she is disputing the amount of the Frontier bill.Frontier has investigated the above statements and offers the following response:Frontier’s investigation found that the previous promotion expired January 26,and a new term started on March 29, 2016.Frontier applied a credit of $on March 31, as well as $on March 1, and $on June 17, 2016.Frontier spoke with Ms [redacted] and advised the total early term fees are $due to the service being ported on March 26, prior to the March 28, term completion date.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mr [redacted] has had several repair tickets and although the issue for now is resolved but does not feel there is a permanent repair Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] states that she had issues with television and wants a year’s worth of free television and $credit Frontier has investigated the above statements and offers the following response: Frontier advises that a consultant did speak with [redacted] on Ms [redacted] ’s behalf and confirmed services were working.Frontier advises that two promotions did expire on account established by Verizon.Frontier advises that consultant added a discretionary discount of $off for year for experiencedFrontier advises We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate the Public Utility Commission bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been without her Frontier telephone, Internet and television since April 1, 2016.Ms [redacted] advises that she has had a poor customer experience with Frontier customer service and technicians not calling or showing up on her scheduled repair dates.Ms [redacted] advises that she does not want to pay for service that she did not receiveFrontier has investigated the above statements and offers the following response: Ms [redacted] experienced a temporary disruption in service during the transition of Verizon’s network and services to Frontier which was reported on April 16, 2016.Frontier opened a trouble ticket on April 16, which was completed by replacing her telephone equipment on May 15, 2016.Frontier provided Ms [redacted] a proper out of service credit back to April 16, in the amount of $240.89.Frontier did speak with Ms [redacted] on May 17, to confirm her satisfaction and provided Ms [redacted] with a direct line and extension number for any additional questions or concernsWe trust that this information will assist you in closing this complaint We apologize for the inconvenience that Ms [redacted] has experienced as a result of the above matterFrontier Specialist: Rita F [redacted] Department: Customer Relations Telephone Number: ###-###-#### EXT Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the marketing offer Ms [redacted] received in the mail and discovered that promotion code offer [redacted] had expired on December 31, Ms [redacted] signed up for service on March 27, and was given the current acquisition offer at that time which offered a deep discount for the first months and then a continued discount and price guarantee for the remaining months of the two-year contract.Frontier has offered to apply a $monthly discount after each billing cycle until the end of the contract term dated March 26, 2019.In goodwill, Frontier has credited the account $which includes the past due and current billing with a balance remaining in the amount of $due by February 26, 2018.The representative handling this complaint has provided her contact informationWe regret any inconvenience that [redacted] and [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has confirmed that the equipment was returned Ms [redacted] ’s account will be credited to reflect a zero balance on her March 27, billing statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They came and hung the wire so cars could not run over it but never fixed or ran new cable My PHONE and INTERNET both were on and off for over a month I'm still having issues with the internet going out I called again and was modem and was transferred to tech support where I wasted mins of my time to be told that my service still was not fixed there was still an open ticket for new cable to be ran and that was the cause of my internet going in and out And for all my trouble of missing several days of work, due to no PHONE and INTERNET service Frontier offered me a big $credit thanks a lot You give customer bad service dont want to take ownership of the poor service and still except people to pay for it Why dont you give me months of free service and pay for all my days I missed worked due to your poor service and not wanting to come out and fixed your equipment Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that the account in question was incorrectly established even though the technician could not activate the serviceMs [redacted] is contesting the balance of $on the account and is requesting that her deposit of $be returned back to herFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Executive Escalations team has attempted to reach out to Ms [redacted] via phone on April 6th, to resolve her concernsMs [redacted] ’s voicemail box is full and cannot accept any further messagesAn email was sent to Ms [redacted] Frontier advises Ms [redacted] that the Executive Escalation agent issued the necessary adjustments to clear the balanceThe balance on the account now reflects as $0.00.Frontier advises Ms [redacted] that the deposit refund is being processedThe Executive Escalations agent will continue to provide updates until resolution is completed.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on May 16, and offered FiOS 30/for $per month for one yearMs [redacted] accepted and was satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The Complaint states that: • After several request to have TV & Internet disconnected, the services are still working Frontier has investigated the above statements and offers the following response: • Our records indicate Mr [redacted] called on November 29, requesting to cancel servicesHe was provided an order confirmation number; however, services continued to work • On December 4, 2016, Mr [redacted] called back to Frontier inquiring about his cancellation orderRepresentative identified the order failed, and submitted a request to have problem fixed • December 9, Frontier attempted to reach Mr [redacted] regarding his concernsWe also successfully placed order [redacted] for disconnection of services dated for today, but made it effective November 29, so that he will not be charged after that date • In addition, we emailed Mr [redacted] at [redacted] advising of resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled his Frontier account and had a balance remaining that he was disputingMr*** states that he requested to establish a new account and made a payment to fulfill what was remaining on the previous cancelled account.Mr [redacted] states that he received a statement owing $on the cancelled accountMr [redacted] states that he contacted Frontier and was informed that the $balance was incorrect and the amount would be removedMr [redacted] states that he received another statement advising him that he owes $ Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s Frontier account was cancelled on October 05, 2016.Frontier advises that Mr***s balance was $as of January 1, 2017.Frontier applied a courtesy credit of $on January 5, 2017.Frontier advises Mr [redacted] made a payment of $on January 5, 2017.Frontier advises Mr***s deposit refund of $applied to his account on January 6, Mr***’s remaining balance as of January 6, was $81.91.Frontier determined that Mr [redacted] was advised that the $balance would be removed on February 1, Frontier advises the adjustment was not applied properly on his Frontier accountFrontier applied the adjustment of $on March 22, 2017.Frontier spoke with Mr [redacted] on March 22, and advised the information aboveMr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] upgraded his internet service to a faster speed and at the time of the purchase he confirmed with Frontier that this action would not restart a new contractual periodInternet services remained poor in spite of the upgrade and numerous calls to Frontier provided no relief, and on 12/24/when he finally decided to cancel service, Frontier advised that a $termination fee would apply Frontier has investigated the above statements and offers the following response: Frontier was able to locate and review the call to upgrade service which took place on 7/8/and confirmed that Mr [redacted] was advised by the representative that his contract would not be renewed by the upgrade and that his contract expiration at the time of 10/12/would remainWhile Frontier’s correct process for Satellite Broadband upgrades does include the renewal of a term, in this instance due to the mis-information given and as Mr [redacted] did not ask to disconnect the service until after the original contractual date had passed, Frontier will be able to waive Mr***’s termination fee for disconnecting the internet service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that on January 24, he spoke with Frontier about Internet service issues.Mr [redacted] states that he was advised adjustments were applied to his account and the balance remaining was $8.42.Mr [redacted] states that he cancelled his Frontier service and received a statement with a balance of $74.98.Mr [redacted] states that he has been advised several times he would not have a balance with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier service on February 7, 2017.Frontier determined that Mr [redacted] was advised that an adjustment of $ $would be applied January 24, resulting in a balance owed of $Frontier advises that the full adjustment was not approved and only $was applied as an adjustmentFrontier applied an adjustment of $on April 7, 2017.Frontier advises that Mr***’s final billing statement was generated on May 1, with a balance of $74.98.Frontier applied an adjustment of $on May 12, Frontier advises Mr [redacted] no longer has a balance with FrontierFrontier spoke with Mr [redacted] on May 12, and advised the information above.Mr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot make local phone calls without being told it is long distanceWhen I explain to the operator that it isn't long distance the operator says "My equipment tells me it is long distance.." I complained before, ID # [redacted] but when the Revdex.com asks for more details from me they provide me with no method to respond.They need to acknowledge and fix the problemI should also be compensated for my troubleI have to use a cell phone to make class Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] agreed to a bundle price around $a month, but bill is much higher Frontier has investigated the above statements and offers the following response: • December 13, Frontier spoke with Mr [redacted] acknowledging his concerns • Our records indicate Mr [redacted] agreed to a package bundling price of $79.99; however, his first billing statement was much higher • When reviewing account, it was $+ taxes and surcharges • His total first bill was for $ • In addition, Mr [redacted] requested to have services disconnected due to pricing, and is scheduled for December 20, • As a courtesy, Frontier issued a credit for this amount; which brought this statement to a zero balance We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter Frontier Specialist: Kevin F [redacted] Department: GM Specialist Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that since he was told by Frontier that his internet speed could not be increased from his current megabits per second, he would like his to have a reduction in his monthly rate Mr [redacted] advises that although Frontier did give him an additional $off per month to lower his monthly rate to $for months, that lower rate should be permanent Frontier has investigated the above statements and offers the following response: Frontier advises that the additional $monthly discount for the internet service can only be guaranteed for months.Frontier spoke with Mr [redacted] on July 31, 2017, and advised him that every effort will be made to keep his monthly rate at $34.99, after the $discount expires in one year.Frontier also advises that it is not possible to guarantee that a monthly rate will remain the same on a permanent basis, since all rates are subject to change, and customers are informed via bill notifications whenever there is an upcoming price increase or promotion expiration We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she experienced a delay in getting Frontier Internet services connected at her homeFrontier has investigated the above statements and offers the following response:Frontier records show that there was a repair completed on Ms [redacted] Internet services on January 14, 2017.Frontier issued an adjustment to Ms***’ account in the amount of $for the Internet service issues that she experienced.Frontier spoke with Ms [redacted] on January 23, who confirmed that the internet service was workingMs [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had no service for days and when he got service it was not working properly.Mr [redacted] did not believe the June 22, bill was correctFrontier has investigated the above statements and offers the following response: Frontier dispatched a repair tech to Mr [redacted] ’s premise on July 9, The repair tech found the data service was working properly and at the correct speedThe phone service was working properlyThe video service was working properly with the exception of a menu issue which is a software issue currently being worked on by Frontier.Frontier noted that there were three pending credits that totaled $that had not been approved and updated to Mr [redacted] ’s billingThose credits were approved on July 11, and will show on Mr [redacted] ’s July 22, bill.Frontier reviewed the credits that were approved on July 11, with Mr [redacted] and verified with him that all services were working properly and he advised they were, with the exception of the previously mentioned menu issue that is a software issue.Frontier apologized to Mr [redacted] for his service experience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Mr***’s account and found that he subscribed to Simply Broadband Ultra service and the service was installed on January 27, The monthly rate for this service is $and with the Simply Broadband promotion the price is $the first year and $ thereafter A review of the order found that no promotion was added therefore Mr [redacted] was billed $ Mr***’s first bill statement reflects a balance due of $for Simply Broadband Ultra service dated 01/27/through 02/28/as well as a $activation fee Mr [redacted] called on February 2nd inquiring if there is a higher speed available The representative reviewed speed and pricing available He declined and stated that he would go somewhere else An order was placed to disconnect service effective February 6th Credits totaling $were applied to the account waiving the activation fee and days of service at a monthly rate of $ Contact was made with Mr [redacted] on February 10, to advise that the account will be adjusted to a zero balance however we need to wait for the final bill to generate on March 1st to determine the credit amount Follow up will be made with Mr [redacted] after the March bill generates and credit has been applied to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been contacted by Frontier communications and the issue is resolvedI'd like to close this complaint Regards, [redacted]
Thank you for referring the complaint for the [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she is disputing the amount of the Frontier bill.Frontier has investigated the above statements and offers the following response:Frontier’s investigation found that the previous promotion expired January 26,and a new term started on March 29, 2016.Frontier applied a credit of $on March 31, as well as $on March 1, and $on June 17, 2016.Frontier spoke with Ms [redacted] and advised the total early term fees are $due to the service being ported on March 26, prior to the March 28, term completion date.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mr [redacted] has had several repair tickets and although the issue for now is resolved but does not feel there is a permanent repair Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to contact Mr [redacted] regarding this issue.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs additional assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] states that she had issues with television and wants a year’s worth of free television and $credit Frontier has investigated the above statements and offers the following response: Frontier advises that a consultant did speak with [redacted] on Ms [redacted] ’s behalf and confirmed services were working.Frontier advises that two promotions did expire on account established by Verizon.Frontier advises that consultant added a discretionary discount of $off for year for experiencedFrontier advises We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Customer Name: [redacted] Phone: ###-###-#### Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate the Public Utility Commission bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she has been without her Frontier telephone, Internet and television since April 1, 2016.Ms [redacted] advises that she has had a poor customer experience with Frontier customer service and technicians not calling or showing up on her scheduled repair dates.Ms [redacted] advises that she does not want to pay for service that she did not receiveFrontier has investigated the above statements and offers the following response: Ms [redacted] experienced a temporary disruption in service during the transition of Verizon’s network and services to Frontier which was reported on April 16, 2016.Frontier opened a trouble ticket on April 16, which was completed by replacing her telephone equipment on May 15, 2016.Frontier provided Ms [redacted] a proper out of service credit back to April 16, in the amount of $240.89.Frontier did speak with Ms [redacted] on May 17, to confirm her satisfaction and provided Ms [redacted] with a direct line and extension number for any additional questions or concernsWe trust that this information will assist you in closing this complaint We apologize for the inconvenience that Ms [redacted] has experienced as a result of the above matterFrontier Specialist: Rita F [redacted] Department: Customer Relations Telephone Number: ###-###-#### EXT Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the marketing offer Ms [redacted] received in the mail and discovered that promotion code offer [redacted] had expired on December 31, Ms [redacted] signed up for service on March 27, and was given the current acquisition offer at that time which offered a deep discount for the first months and then a continued discount and price guarantee for the remaining months of the two-year contract.Frontier has offered to apply a $monthly discount after each billing cycle until the end of the contract term dated March 26, 2019.In goodwill, Frontier has credited the account $which includes the past due and current billing with a balance remaining in the amount of $due by February 26, 2018.The representative handling this complaint has provided her contact informationWe regret any inconvenience that [redacted] and [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has confirmed that the equipment was returned Ms [redacted] ’s account will be credited to reflect a zero balance on her March 27, billing statement We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They came and hung the wire so cars could not run over it but never fixed or ran new cable My PHONE and INTERNET both were on and off for over a month I'm still having issues with the internet going out I called again and was modem and was transferred to tech support where I wasted mins of my time to be told that my service still was not fixed there was still an open ticket for new cable to be ran and that was the cause of my internet going in and out And for all my trouble of missing several days of work, due to no PHONE and INTERNET service Frontier offered me a big $credit thanks a lot You give customer bad service dont want to take ownership of the poor service and still except people to pay for it Why dont you give me months of free service and pay for all my days I missed worked due to your poor service and not wanting to come out and fixed your equipment Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that the account in question was incorrectly established even though the technician could not activate the serviceMs [redacted] is contesting the balance of $on the account and is requesting that her deposit of $be returned back to herFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that a member of the Executive Escalations team has attempted to reach out to Ms [redacted] via phone on April 6th, to resolve her concernsMs [redacted] ’s voicemail box is full and cannot accept any further messagesAn email was sent to Ms [redacted] Frontier advises Ms [redacted] that the Executive Escalation agent issued the necessary adjustments to clear the balanceThe balance on the account now reflects as $0.00.Frontier advises Ms [redacted] that the deposit refund is being processedThe Executive Escalations agent will continue to provide updates until resolution is completed.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on May 16, and offered FiOS 30/for $per month for one yearMs [redacted] accepted and was satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The Complaint states that: • After several request to have TV & Internet disconnected, the services are still working Frontier has investigated the above statements and offers the following response: • Our records indicate Mr [redacted] called on November 29, requesting to cancel servicesHe was provided an order confirmation number; however, services continued to work • On December 4, 2016, Mr [redacted] called back to Frontier inquiring about his cancellation orderRepresentative identified the order failed, and submitted a request to have problem fixed • December 9, Frontier attempted to reach Mr [redacted] regarding his concernsWe also successfully placed order [redacted] for disconnection of services dated for today, but made it effective November 29, so that he will not be charged after that date • In addition, we emailed Mr [redacted] at [redacted] advising of resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled his Frontier account and had a balance remaining that he was disputingMr*** states that he requested to establish a new account and made a payment to fulfill what was remaining on the previous cancelled account.Mr [redacted] states that he received a statement owing $on the cancelled accountMr [redacted] states that he contacted Frontier and was informed that the $balance was incorrect and the amount would be removedMr [redacted] states that he received another statement advising him that he owes $ Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s Frontier account was cancelled on October 05, 2016.Frontier advises that Mr***s balance was $as of January 1, 2017.Frontier applied a courtesy credit of $on January 5, 2017.Frontier advises Mr [redacted] made a payment of $on January 5, 2017.Frontier advises Mr***s deposit refund of $applied to his account on January 6, Mr***’s remaining balance as of January 6, was $81.91.Frontier determined that Mr [redacted] was advised that the $balance would be removed on February 1, Frontier advises the adjustment was not applied properly on his Frontier accountFrontier applied the adjustment of $on March 22, 2017.Frontier spoke with Mr [redacted] on March 22, and advised the information aboveMr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] upgraded his internet service to a faster speed and at the time of the purchase he confirmed with Frontier that this action would not restart a new contractual periodInternet services remained poor in spite of the upgrade and numerous calls to Frontier provided no relief, and on 12/24/when he finally decided to cancel service, Frontier advised that a $termination fee would apply Frontier has investigated the above statements and offers the following response: Frontier was able to locate and review the call to upgrade service which took place on 7/8/and confirmed that Mr [redacted] was advised by the representative that his contract would not be renewed by the upgrade and that his contract expiration at the time of 10/12/would remainWhile Frontier’s correct process for Satellite Broadband upgrades does include the renewal of a term, in this instance due to the mis-information given and as Mr [redacted] did not ask to disconnect the service until after the original contractual date had passed, Frontier will be able to waive Mr***’s termination fee for disconnecting the internet service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that on January 24, he spoke with Frontier about Internet service issues.Mr [redacted] states that he was advised adjustments were applied to his account and the balance remaining was $8.42.Mr [redacted] states that he cancelled his Frontier service and received a statement with a balance of $74.98.Mr [redacted] states that he has been advised several times he would not have a balance with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier service on February 7, 2017.Frontier determined that Mr [redacted] was advised that an adjustment of $ $would be applied January 24, resulting in a balance owed of $Frontier advises that the full adjustment was not approved and only $was applied as an adjustmentFrontier applied an adjustment of $on April 7, 2017.Frontier advises that Mr***’s final billing statement was generated on May 1, with a balance of $74.98.Frontier applied an adjustment of $on May 12, Frontier advises Mr [redacted] no longer has a balance with FrontierFrontier spoke with Mr [redacted] on May 12, and advised the information above.Mr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot make local phone calls without being told it is long distanceWhen I explain to the operator that it isn't long distance the operator says "My equipment tells me it is long distance.." I complained before, ID # [redacted] but when the Revdex.com asks for more details from me they provide me with no method to respond.They need to acknowledge and fix the problemI should also be compensated for my troubleI have to use a cell phone to make class Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mr [redacted] agreed to a bundle price around $a month, but bill is much higher Frontier has investigated the above statements and offers the following response: • December 13, Frontier spoke with Mr [redacted] acknowledging his concerns • Our records indicate Mr [redacted] agreed to a package bundling price of $79.99; however, his first billing statement was much higher • When reviewing account, it was $+ taxes and surcharges • His total first bill was for $ • In addition, Mr [redacted] requested to have services disconnected due to pricing, and is scheduled for December 20, • As a courtesy, Frontier issued a credit for this amount; which brought this statement to a zero balance We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter Frontier Specialist: Kevin F [redacted] Department: GM Specialist Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that since he was told by Frontier that his internet speed could not be increased from his current megabits per second, he would like his to have a reduction in his monthly rate Mr [redacted] advises that although Frontier did give him an additional $off per month to lower his monthly rate to $for months, that lower rate should be permanent Frontier has investigated the above statements and offers the following response: Frontier advises that the additional $monthly discount for the internet service can only be guaranteed for months.Frontier spoke with Mr [redacted] on July 31, 2017, and advised him that every effort will be made to keep his monthly rate at $34.99, after the $discount expires in one year.Frontier also advises that it is not possible to guarantee that a monthly rate will remain the same on a permanent basis, since all rates are subject to change, and customers are informed via bill notifications whenever there is an upcoming price increase or promotion expiration We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she experienced a delay in getting Frontier Internet services connected at her homeFrontier has investigated the above statements and offers the following response:Frontier records show that there was a repair completed on Ms [redacted] Internet services on January 14, 2017.Frontier issued an adjustment to Ms***’ account in the amount of $for the Internet service issues that she experienced.Frontier spoke with Ms [redacted] on January 23, who confirmed that the internet service was workingMs [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had no service for days and when he got service it was not working properly.Mr [redacted] did not believe the June 22, bill was correctFrontier has investigated the above statements and offers the following response: Frontier dispatched a repair tech to Mr [redacted] ’s premise on July 9, The repair tech found the data service was working properly and at the correct speedThe phone service was working properlyThe video service was working properly with the exception of a menu issue which is a software issue currently being worked on by Frontier.Frontier noted that there were three pending credits that totaled $that had not been approved and updated to Mr [redacted] ’s billingThose credits were approved on July 11, and will show on Mr [redacted] ’s July 22, bill.Frontier reviewed the credits that were approved on July 11, with Mr [redacted] and verified with him that all services were working properly and he advised they were, with the exception of the previously mentioned menu issue that is a software issue.Frontier apologized to Mr [redacted] for his service experience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has reviewed Mr***’s account and found that he subscribed to Simply Broadband Ultra service and the service was installed on January 27, The monthly rate for this service is $and with the Simply Broadband promotion the price is $the first year and $ thereafter A review of the order found that no promotion was added therefore Mr [redacted] was billed $ Mr***’s first bill statement reflects a balance due of $for Simply Broadband Ultra service dated 01/27/through 02/28/as well as a $activation fee Mr [redacted] called on February 2nd inquiring if there is a higher speed available The representative reviewed speed and pricing available He declined and stated that he would go somewhere else An order was placed to disconnect service effective February 6th Credits totaling $were applied to the account waiving the activation fee and days of service at a monthly rate of $ Contact was made with Mr [redacted] on February 10, to advise that the account will be adjusted to a zero balance however we need to wait for the final bill to generate on March 1st to determine the credit amount Follow up will be made with Mr [redacted] after the March bill generates and credit has been applied to the account