Ft. Lauderdale Motorcars

Date: Fri, Sep 15, at 2:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >Mr [redacted] - This concern is resolved the refund was processed roughly a month ago - The customer was supposed to update the review - Maurice -

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Fri, Aug 21, at 1:PMSubject: Re: My E-mail AddressTo: [redacted] @myRevdex.com.orgMichael and Sons did call me in July as a result of the Revdex.com getting in touch with them about my issue However, I only received a phone call wherein it was indicated that someone would call me back There was no response even though the person I spoke with, [redacted] stated that items they requested (pictures) were received It would appear at this point, I only get a phone call but no action and no remedy By the end of Sept more than $13K will have been paid in full but I still have a hole in my wall and a lawn destroyed At this point, I feel that just for the just for the discourteous service alone, not only should the pipe and the hole in the wall be fixed but at least sod placed on my lawn after I (at my expense) have top soil put inRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: If only you were willing to speak to the warranty rep when they called and left several messages, this choice could have been avoidedObviously, the sale of replacing my water heater could have been avoided with a simple repairThat is why you avoided the conversation with the warranty companyThis is a case where a female consumer was taken advantage of as companies like yours usually doNo need to respond with anymore of your excuses as to why you are unwilling to make any kind of concessionBottom line, the trust has been breached and I will never recommend Michael and Sons to anyone without sharing my story Regards, [redacted]

From: Date: Fri, Feb 24, at 3:PMSubject: Regarding file # [redacted] ***I spoke with the customer and it appeared there was some miscommunication involving returned calls and missed calls Together we worked out an agreement that worked for the customer and he was pleased and said he will be using us again!!!He will also respond to you when he get the request asking him for a reply Thanks, Vance S

Thank you for allowing us to respond to our customers concern's.We are currently working on the situation with our customer the units appear to be working fine and we are searching the other areas that surround the unit such as the line set.We believe we are going to correct their concerns soon.Thanks Vance

In Response to [redacted] Michael and Son services does not see a need to buy the customer new cabinetsThe crack that he is referring to is a stress crack that is less than 1" long and can be repaired by pulling the screw out, gluing the area and pre-drilling a permanent hole for the screw to go in that will hold his dishwasher in placeThis screw is in a hidden location behind the rubber piece that holds the dishwasher in placeI have attached a pictureIf the customer chooses to buy new cabinets, Michael and Son will give him a credit up to $towards the purchase of a new cabinet

Date: Tue, Apr 12, at 4:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>, Vance S [redacted] < [redacted] @michaelandson.com>In Response to [redacted] Michael and Son Services completed all the work for [redacted] ***, prior to him writing this Revdex.comWe spoke to [redacted] today and he confirmed that there was no work left undone [redacted] ***, also stated he is not asking for a refundHe stated that everything in his house is in working order and he will write you to let you know that his concern has been satisfied.Please consider this matter closedRoselyn CMAssistant Manager - Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

In response to [redacted] Thank you for allowing us to respond to our customer's concernI have spoken with our technicians and sales representative and explained to the customer that both technicians found the same concerns and the options were to either have an electrician come out and re wire the thermostat which can be a temporary fix since any parts of the unit can fail at anytime due to this issue or replace the unit.The sales representative who came out visually inspected the unit and provided an estimate of replacementOur customer has decided to hire an independent company to look at his concern with the wiring of his unitIn addition, he will have a another company check the work and from there he will let us know if he would like to continue with our servicesI have informed him that I would like to follow up with him thereafterI have sent the customer my email and direct line for future contactPlease consider this matter closed as satisfied--

Thank you for the opportunity to respond to our customer concernI don't believe any other services are required aafter the inspection scheduled for friday December 9,I will send an update once the inspection has been completeVance

Thank you for allowing us to respond to our customer's concernAll concerns have been satisfied with our customerNo further action is requiredPlease close this matter as satisfied

Thank you for your e-mail regarding our customer [redacted] I spoke with the customer and we are both satisfied on the concern and how it may have happenedI apologized for the inconvenience to him and the delay on our response.We are refunding him and hopes that this will help he and I continue our services moving further into the future.Thanks Vance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Roselyn M [redacted] Date: Tue, Nov 17, at 10:AMSubject: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] In response to [redacted] Michael and Son Services has resolved this concern [redacted] 's concern was not due to the unit that we installed, it was due to a pre-existing concern with a thermostat wire in his homeOn Sunday, 11/15, as a courtesy, Michael and Son Services repaired the wire that was causing his concernRoselyn *M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

In response to [redacted] , Michael and Son Services will this give [redacted] a refund of the $that was paid to the other company for servicesOur manager [redacted] ***' area, MrDuane H [redacted] , called and left [redacted] a voicemail, asking that he call back so that they can discuss his concern

From: Roselyn M [redacted] Date: Mon, Nov 23, at 9:AMSubject: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Michael and Son Services replaced [redacted] 's furnace on October 20, and refunded her the difference in priceWe consider this concern closedRoselyn [redacted] M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-#### [redacted] @michaelandson.com

From: Roselyn M [redacted] Date: Tue, Jan 5, at 5:PMSubject: In response to [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Michael and Son Services appreciates [redacted] response to the $1,price that was offered for the water service job that we performed at his homeAfter speaking with the customer, he did confirm that every thing is working well in with the services that we providedThis price was offered to him as a courtesyThe pricing that he was originally given by Michael and Son is in line with what our competitors offeredOur original price was $1,400, our competitors gave him a price of $1,As a courtesy and to help satisfy our customer, we, then, offered to do the job for [redacted] at $1,If he is willing to accept this offer, Michael and Son Services would be happy to adjust his price to $1,If the customer declines this offer, Michael and Son Services would like to move forth with closing this matterRoselyn [redacted] M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

We are sorry for your experience We will not be completing the rest of the floors in your home We will be happy to handle the effected areas for you like we agreed on when we came to visit your homeYou do have the option to go to your home owners insurance like you had stated you were going to do or already did Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID *** and contacted the business and spoke with Maurice N***. MrN*** stated that the amount of the store credit would be $and that he would send me a voucher for that amount. Based upon my conversation with MrN*** I accept the business response
Regards,
*** ***

I do not accept the business response as the offered $ credit is negligible compared to the cost of replacing the cabinet that the business damaged

From: Roselyn Mason Date: Mon, Oct 19,
at 12:PMSubject: Revdex.com Response: *** *** Rebuttal (***)To: *** *** , In response to ***We have since resolved all matters with *** *** ***All refunds have been settled with this customer and we've submitted chimney certificate for approval by the countyAs of today, we are unaware of any new concerns that MrPietropola may have. Sincerely,Roselyn *M***Customer Relations Department Michael & Son Services, Inc.*** *** *** ***Alexandria, VA ***Office # ###-###-####Fax # ###-###-####