Ft. Lauderdale Motorcars

Thank you for allowing us to respond to our customers concern's.We are currently working on the situation with our customer the units appear to be working fine and we are searching the other areas that surround the unit such as the line set.We believe we are going  to correct their concerns...

soon.Thanks Vance

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[redacted]In response to [redacted],Michael and Son Services has not heard from [redacted] regarding the concerns listed in this complaint.This is a 3-yr old system, that she has had...

free inspections on.The unit was installed on 8/10/2012. We would like for [redacted] to give us a call regarding her concerns. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]
[redacted]Office # ###-###-####Fax # ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Thu, Jan 12, 2017 at 5:04 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>I spoke with the manager of the Digs department and he went over the story and it appears no refund is in order for this customer.We reviewed the contract and all that...

was listed in the contract was performed. This was a difficult dig job including the missed information in his form saying no hand digging was done. All as stated in the contract was performed and we are fully confident that no other refunds or discounts are required for this concern.Thank you for allowing us to review and assist our customer with this concern.Thanks, Vance S

Thank you for your e-mail regarding our customer [redacted] . I spoke with the customer and we are both satisfied on the concern and how it may have happened. I apologized for the inconvenience to him and the delay on our response.We are refunding him and hopes that this will help he and I...

continue our services moving further into the future.Thanks Vance

Thank you for the opportunity to speak with our customer regarding their concern. I spoke with the customer [redacted] [redacted] and discussed the details of her sewer pipe replacement and permits. All was completed to specification of our contract. We are truly sorry we are having a difference in opinion verses the facts to what was done. All was paid and satisfied all work passed inspection and customer confirmed the line is draining. Michael & Son Service fulfilled our obligation to and with this customer and asking that this concern is closed as satisfied.ThanksVance S[redacted]Customer Relations ManagerMichael & Son Service Inc.

From: Roselyn M[redacted] Date: Tue, Nov 17, 2015 at 10:29 AMSubject: Revdex.com Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] In response to [redacted]Michael and Son Services has resolved this concern. [redacted]'s concern was not due to the unit that we installed, it was due...

to a pre-existing concern with a thermostat wire in his home. On Sunday, 11/15, as a courtesy, Michael and Son Services repaired the wire that was causing his concern. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

Thank you for allowing us to respond to
our customers concern.  Michael and Son
Services did what we believed was satisfactory work.  Our contracts show that the owner confirmed
work by phone and his tenants signed contracts agreeing that all work was completed.  Michael and Son...

believes that
we do not owe him any money at this time.
In regards to his refund, these are the
prices for the work that was done in his home. $69 for a tune-up, which was a
special, it’s normally around $89-$120 for a general tune-up. The cost of the dimmer
switch, unless it is removed, is $85.72 and it was installed at the customer’s
request.  
We reached out to [redacted], this
morning, asking that he contact us directly to see if we speak further
regarding his concerns. Our last contact with him was on 7/10/2015 and at that time, he stated that he would give us a call back.

Date: Thu, Nov 17, 2016 at 11:30 AM[redacted]
[redacted]
All was resolved with this customer we refunded her $350 for floor damage and gave her additional store credit and she confirmed very pleased with our service and will use us...

again.Thanks Vance

Date: Fri, Jul 22, 2016 at 3:12 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>, In response to [redacted], Michael and Son Services is very sorry for the experience that [redacted] had with our company. After further review, we have decided to refund [redacted] the full amount of $640.00. Michael and Son Services considers this matter closed. Roselyn M

We are sorry for your experience.  We will not be completing the rest of the floors in your home.  We will be happy to handle the effected areas for you like we agreed on when we came to visit your home. You do have the option to go to your home owners insurance like you had stated you...

were going to do or already did.  Thanks

Thank you for allowing us  to respond to our customer's concern. Michael and Son Services were called out to the customer's home because their AC was non operational. Our technician went out and told the customer that it was a wiring  concern from the outdoor to the indoor unit. We rewired...

the wires, but informed the customer this was a temporary fix and that we need to have an electrician come out  but we strongly suggest replacing the unit due to age and those wires can assist in other malfunctions such as fuses and the control board. Our sales representative came out and looked at the unit and left options for the customer. Soon thereafter the customer called again because the AC was not working. Our technician came out again rewired the wires and said there was a burnt fuse which can be caused by malfunctioning parts and the rewiring. Michael and Son will provide the best options for our customer's and we informed our customer that repair costs would be more rather than replacing the unit which includes whole new wiring with the new unit and our warranty. We will be more than happy to service our customer, but just want to make they understand the concerns with the unit and the options available to them. Please have our customer contact us so we can better assist with proceeding further regarding their concern.

Thank you for your e-mail regarding our customers concern. We understand the Son is responsible for the letter sent to you. However the concern has been resolved with the customer and their son.Thanks Vance

From: Date: Fri, Feb 24, 2017 at 3:28 PMSubject: Regarding file #[redacted]I spoke with the customer and it appeared there was some miscommunication involving returned calls and missed calls . Together we worked out an agreement that worked for the customer and he was pleased and said he will...

be using us again!!!He will also respond to you when he get the request asking him for a reply  Thanks, Vance S

From: Roselyn M[redacted] Date: Mon, Nov 23, 2015 at 9:36 AMSubject: Revdex.com Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to  [redacted]Michael and Son Services replaced [redacted]'s furnace on October 20, 2015 and refunded her the difference in price. We consider this concern...

closed. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####[redacted]@michaelandson.com

In response to [redacted]   Thank you for allowing us to respond to our customer's concern. I have spoken with our technicians and sales representative and explained to the customer that both technicians found the same concerns and the options were to either have an electrician come out and re wire the thermostat which can be a temporary fix since any parts of the unit can fail at anytime due to this issue or replace the unit.The sales representative who came out visually inspected the unit and provided an estimate of replacement. Our customer has decided to hire an independent company to look at his concern with the wiring of his unit. In addition, he will have a another company check the work and from there he will let us know if he would like to continue with our services. I have informed him that I would like to follow up with him thereafter. I have sent the customer my email and direct line for future contact. Please consider this matter closed as satisfied. --

From: Roselyn M[redacted] Date: Tue, Jan 5, 2016 at 5:01 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services appreciates [redacted] response to the $1,100 price that was offered for the water service job that we performed at his home. After speaking with the customer, he did confirm that every thing is working well in with the services that we provided. This price was offered to him as a courtesy. The pricing that he was originally given by Michael and Son is in line with what our competitors offered. Our original price was $1,400, our competitors gave him a price of $1,300. As a courtesy and to help satisfy our customer, we, then, offered to do the job for [redacted] at $1,100. If he is willing to accept this offer, Michael and Son Services would be happy to adjust his price to $1,100. If the customer declines this offer, Michael and Son Services would like to move forth with closing this matter. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####