Ft. Lauderdale Motorcars

Thank you for allowing us to respond to our customer's concern. All concerns have been satisfied with our customer. No further action is required. Please close this matter as satisfied.

There are no restrictions to the store credit - Use them as you please and when you please - It is very simple - If you need any assistance call me ###-###-####

From: Roselyn M[redacted] Date: Mon, Oct 19, 2015 at 12:29 PMSubject: Revdex.com Response: [redacted] ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Vance S[redacted] has left [redacted] several messages asking that he call him back so that they can discuss his concern but he has not...

returned his phone call yet. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

Thank you for your letter regarding our customers concern.We are aware of her concern and have responded and scheduled her inspection for December 9, 2016. Our customers home required a door replacement and it must have a cumbustion air grill to pass inspection.  This is typically the...

responsibility of the customer however we helped and installed the door ourselves.  Please accept this as our response and if allowed ,close this account as satisfied. Thanks Vance

In Response to [redacted]Michael and Son Services went back to [redacted]  home and corrected his concern with the sump pump. The work that we did for the customer was done under warranty, with a value of $1800. [redacted] is not due a refund because we corrected the issue that he had with his...

sump pump, under warranty. Michael and Son Service is not responsible for what ends up in the pump. We will, as a courtesy to the customer, give him $150-$200 in store credit for future use with our company.

Thank you for allowing us to respond to our customer's concern. We are in contact with our customer and want to make things right with her and assist with her concerns. Michael and Son Services will have an update to follow this Revdex.com... Thank you

Date: Tue, Jun 28, 2016 at 5:02 PMSubject: In Response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services understands [redacted] side. We would have applied the refund to her job, if she allowed Michael and Son to perform the work but she chose to...

let another company perform the work. Michael and Son is willing to refund [redacted] $350 as a courtesy  and if she accepts, we will consider this matter closed. Roselyn MAssistant Manager - Customer Relations Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Spoke with [redacted] re: status of her complaint, She said it has been resolved to her satisfaction.

Date: Fri, Sep 15, 2017 at 2:16 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>Mr. [redacted] - This concern is resolved the refund was processed roughly a month ago - The customer was supposed to update the review - Maurice -

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Fri, Aug 21, 2015 at 1:25 PMSubject: Re: My E-mail AddressTo: [redacted]@myRevdex.com.orgMichael and Sons did call me in July as a result of the Revdex.com getting in touch with them about my issue.  However, I only received a phone call wherein it was indicated that someone would call me back.  There was no response even though the person I spoke with, [redacted] stated that items they requested (pictures) were received.  It would appear at this point, I only get a phone call but no action and no remedy.  By the end of Sept.  more than $13K will have been paid in full but I still have a hole in my wall and a lawn destroyed.  At this point, I feel that just for the just for the discourteous service alone, not only should the pipe and the hole in the wall be fixed but at least sod placed on my lawn after I (at my expense) have top soil put in. Regards,
[redacted]

Thank you for allowing us to serve our customer . Below is the responds from my management team of Baltimore :We are getting hold of the customer to offer immediate services covered under our callback policy.  I will update with an outcome. We responded to the home and the customer said...

that the system was working and services were not needed and it was a misunderstanding.Please consider this matter as closed.VanceSent from my [redacted]

From: [redacted] <[redacted]>Date: Wed, Dec 28, 2016 at 8:59 AMSubject: Re: ID # [redacted]- Michael & Son Services IncTo: [redacted]Please close this complaint as customer satisfied with the result.Thanks

Thank you for your concern.  We are looking into the situation for you and will be in contact.

In response to [redacted], Michael and Son Services will this give [redacted] a refund of the $90 that was paid to the other company for services. Our manager [redacted]' area, Mr. Duane H[redacted], called and left [redacted] a voicemail, asking that he call back so that they can discuss his...

concern.

From: Roselyn M[redacted] Date: Thu, Dec 31, 2015 at 2:51 PMSubject: In Response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In Response to [redacted] was given a refund of $59 as a courtesy, on 11/27/2015,  but it was explained that this fee is a standard fee charged by Michael and...

Son Services and should she need service in the future, she will assess another service charge for our technicians coming to her home. [redacted] did agree to update her complaint to let you know that we have taken care of situation. Please close this complaint as satisfied. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312

The understanding we had was there was a possible bypass available. But the unit 20 plus years old cannot be reset. We are truly concern with the diagnosis corrected by the other company but we will refund the $89.00 and close their file regarding future services on the 20 year old...

unit. Our company will also no longer refund any diagnostic fees based on the opinion of another company (plumbing, Electric or HVAC services.).

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]@[redacted].com>Date: Tue, Jun 21, 2016 at 9:20 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Vance S[redacted] from Michaels phoned me a few weeks ago with a promise of a resolution.  The proverbial 'check is in the mail' speech was given.  To date, we still have not received a check.  From my perspective, the problem is still not resolved.  If/when a check is received, I will update the complaint on the Revdex.com site.Thank you for your time.
Regards,
[redacted]

From: [redacted] <[redacted]@[redacted].com>Date: Mon, Aug 15, 2016 at 9:30 AMSubject: Complaint #[redacted] - Michael & SonTo: [email protected],In reference to the #[redacted] complaint made towards Michael & Son, the repair work was completed at 5:30 PM on Saturday, 8/13/16.  Roselyn M[redacted] and Vance S[redacted] did take care of making sure that the issue was handled with the proper urgency on Saturday afternoon after I made the Revdex.com Complaint (prior to being notified by Revdex.com of the complaint this morning).There is still the issue of the illegally dumped trash on our neighbor's lawn that they are working to resolve with me.At this time, I do not feel as though we need Revdex.com to conduct any further action and they can close the complaint file.-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that Michael and Son only settled my complaint, after almost three months, because of you intervention.  Prior to making my full payment upon completion,  I was told by their representative that they would work with my insurance company to provide the information required to get my insurance claim reimbursement.  In their response, they makes it seem like their job was done after they finished the repair.  Every promise made during their sales pitch was not honored without complaint.  I would not recommend them.  
Regards,
[redacted]