Ft. Lauderdale Motorcars

Please accept our apology we are sending the check to the customer again this week as the last check was returned to our office.We have every intention to solve our customers concern. Please close this matter as resolved and if there is a need for the customer to reply I am sure he will respond to let you know. Otherwise I will confirm that our check will be in the mail at 4pm on friday 24th in the amount of $750.Thanks Vance

From: Roselyn M[redacted] Date: Tue, Oct 13, 2015 at 9:12 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, Good Morning [redacted],Regarding complain# [redacted]). We have not been able to reach her, as of yet. When we do, if she agrees, we...

will offer her another discount of $144.00 and offer to clean her carpet. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####[redacted]@michaelandson.com

From: Roselyn M[redacted] Date: Mon, Oct 19, 2015 at 12:09 PMSubject: Revdex.com Response: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, In response to [redacted]We have since resolved all matters with **. [redacted]. [redacted] and Michael and Son came to an agreement where Michael and Son would split the cost with him of his $219.00 bill. He was given a refund of $109.50, which was  half of the total. This was credited back to his credit card on September 9, 2015. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Deborah Whang From: [redacted] <[redacted].com>Date: Thu, Dec 31, 2015 at 2:54 PMSubject: Complaint resolved-how to update?To: [email protected] Revdex.com,I filed a complaint back in November and the issue was resolved (they issued me a refund).  I would like to update it so the business does not need to be contacted by Revdex.com. Could you instruct me on how I can do that?  I don't think I have my login information or any reference numbers anymore.Thanks,[redacted]

We cannot refund you based off of an invoice.  If you want the invoice altered or changed in any way we are not going to be able to help.  I cannot refund you a home care agreement based off...

of the invoice not being altered it does not work that way. I am not sure how many times we have told you this same thing but if you want any help with your warranty company they can call us or email us directly so we can tell them what you need.  But we will not change the invoice.. Why did you not have the technician word the invoice the way you wanted before you signed the invoice ?  We cannot change it at this point.  We are sorry.

From: <[redacted].com>Date: Mon, May 15, 2017 at 6:59 PMSubject: Re: resolution of complaintTo:...

[email protected]: [redacted].comOn May 13, 2017, I filed a complaint with you against Michael & Son Services Inc, in Alexandria, VA, because I had not received the refund of $848.00, which I had been requesting since last September, despite many conversations with them and submitting a lot of paperwork.  Today the check for $848.00 arrived and the company called to make sure I notified you of the payment, which I am doing. They had received the complaint, though the check was dated May 12, 2017. Sincerely, [redacted]ID [redacted]New Carrollton, MD [redacted]

From: Roselyn M[redacted] Date: Tue, Dec 22, 2015 at 12:22 PMSubject: Re: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Update---In Response to [redacted]This matter has been resolved. [redacted]'s liner and flue has been installed. Michael and Son Services considers this matter closed. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

From: Roselyn M[redacted] Date: Wed, Oct 21, 2015 at 4:00 PMSubject: Revdex.com Response: [redacted])To: [redacted] <[redacted]@myRevdex.com.org>, In response to 10657381,Michael and Son Services will return to [redacted] home to complete the landscaping and we will also repair home holes in the walls of her home. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

We will call you today to verify if your system is still non ops

Revdex.com:
I spoke with Vance regarding complaint [redacted], and we identified the source of the service errors and reached a mutually beneficial settlement.
Regards,
[redacted]

In response to [redacted]Michael and Son Services issued a refund of the $89 to [redacted] and we gave her the transaction number and we have also provided her with the information that she requested regarding how the tech came up with his diagnosis.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was an electronics technician in
the USAF not that many years ago, so I am familiar with electrical theory as
well as the fundamentals of Heating and Air conditioningIf I had had the
time, I would have run the thermostat wiring myselfI have a full time job and
go to college which makes it difficult to fool around with things that a
professional can fix quicklyInstead of quick resolution this is costing me
valuable time that could be spent doing other more important things
The only original malfunction was
the thermostat wiring which needed to be replacedThe first HVAC technician
demonstrated to me that the AC condenser unit (outside), operated properly, as
well as the furnace (inside), and air handling unit (inside)He demonstrated
their proper operation with both the original electronic control board and with
a newly installed control boardHe troubleshot and isolated the problem to the
thermostat wire which runs from the control board to the outdoor AC condenser
unitThe technician bypassed original thermostat wire leading to the AC
condenser unit and recommended that all of the thermostat wiring be replaced
With the temporary thermostat wire in place, the entire system functioned
properly for seven days
Per the technician's guidance, I
contacted Michael and Sons to schedule an electrician for an estimate of cost
and time associated with rewiring all of the thermostat wireI am still
waiting for an electrician to give me an estimate on the cost of replacing all
of the thermostat wireIn addition I scheduled a sales person to give me an
estimate on replacing the entire system; however, I made clear to the scheduler
on the phone that I wanted an estimate for the wiring job prior to any sales
callMichael and Sons records all telephone calls and they can listen for
themselves to the call I placed on May around
In regard to whether or not my HVAC
system needs to be replaced, I will withhold judgment until I am satisfied that
the thermostat wiring is functioning properlyMichael and Sons has failed to
address a fundamental problem with my HVAC system and prefers to just sell me a
new one that will probably be subject to the same malfunctions if they don't
replace the thermostat wires
Edwin, the HVAC technician stated to
my wife that the fuse in question was not the original fuse that came with the
new electronic control board and that it must have been placed there by the
sales personFurthermore, Edwin stated that this was definitely a problem and
that this was not the first time this type of thing happened with the
sales person named in the original complaintI have in my possession the fuse
that Edwin replaced and it is obvious that the fuse is old and not in a
condition that it should have been, considering that the electronic control
board had been replaced one week prior
Since Michael and Sons is either
incapable or unwilling to fulfill such a simple request as replacing the
thermostat wiring, I will have to do the job myself or find another HVAC
company willing to take my moneyI have been a customer with Michael and Sons
for a number of years and have spent a great deal of money on their services
At the very least I am disappointed with the service I recently received from
their companyNot only did their sales person attempt to take advantage of my
wife while I was out of town at a funeral for a family member, he cost me even
more time and money by sabotaging my HVAC systemNow that my furnace is
mysteriously not working, I am going to have to spend additional time and money
to have another HVAC company come to repair the damage done by the sales
personFurthermore, a dangerous condition may have been created by the Sales
Representative which could subject my family and me to serious injury or even
death
The course of action taken by a
Michael and Sons Sales Representative was despicable, and should have never been allowed to take placeDue to the fact that Michael and Sons has not even tried to
contact me to schedule an estimate and installation of the thermostat wiring,
demonstrates that a culture of greed and dishonesty is endemic within the
companyWhen I see Michael and Sons trucks on the road I'm not angry, I feel
sadness and disappointmentI am truly hurt that a company I trusted would
attempt to swindle me and even do harm by purposefully damaging what was not
previously not brokenI have a two year old daughter as well as several pets
that depend on the proper functioning of the HVAC system in my home and Michael
and Sons put their health and well being at risk, simply to make a few bucks
Regards,
[redacted]

We will call you today, thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Tue, Apr 12, 2016 at 4:50 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>, Vance S[redacted] <[redacted]@michaelandson.com>In Response to [redacted]Michael and Son Services completed all the work for [redacted], prior to him writing this Revdex.com. We spoke...

to [redacted] today and he confirmed that there was no work left undone. [redacted], also stated he is not asking for a refund. He stated that everything in his house is in working order and he will write you to let you know that his concern has been satisfied.Please consider this matter closed. Roselyn C. MAssistant Manager - Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

If this customer has a concern regarding us no longer servicing commercial work she should call us and not a filed complaint. Please have her call the office and we will go over where things stand in regards to our operation dealing with commercial units.Please close this concern and we will handle...

this directlyThanks Vance

From: Roselyn M[redacted] Date: Thu, Oct 22, 2015 at 4:18 PMSubject: Revdex.com Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services has left messages for [redacted] to call us back regarding his concern. We are waiting to hear from him to see if we can...

resolve this matter. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####

In Response to [redacted]Michael and Son Services has since completed the work that [redacted] spoke about in his complaint. Our manager for the Norfolk area has reached out to him by phone and by email regarding this matter, as well. At this time, Micheal and Son  considers this matter closed.

Date: Thu, May 5, 2016 at 1:18 PMSubject: In Response to Revdex.com Complaint [redacted]To: [redacted] <[redacted]>, Vance S[redacted] <[redacted]>, David Strunk <[redacted]>In Response to Revdex.com Complaint [redacted]Michael and Son Services will be...

refunding Mr. [redacted] the full amount $29.00.  We spoke w/ the customer and he understands how we do business and we also understand his concerns. Michael and Son Services considers this matter closed. Roselyn MAssistant Manager - Customer Relations Department

[redacted] did speak with Vance S[redacted] the 20th of October. An agreement was reached to refund him $492.56, but it was explained to him that he needed to sign our Release of Liability form that was sent to him before a refund could be issued. The form was sent the same day that Mr. S[redacted] spoke to [redacted], but it was never signed and returned back to Michael and Son Services. The form was resent again today. Once he signs the release of liability, we will begin the refund process. As of this moment, his refund is pending.