Ft. Lauderdale Motorcars

Thank you for allowing us to respond to the customer's concern We apologize, but there is nothing more we can do for this customer Michael and Son Services do not work on commercial propertiesPlease consider this matter closed as satisfied

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the business is refusing to actually read and address the complaint While we are no longer in need of their commercial services I would like any future customers to be aware of their inability to listen to the actual issue and their lack of response and action with issues
Regards,
*** ***

Thank you for allowing us to respond to our customer's concernOur customer had a concern with the unit not cooling properlyOur technician pointed out that there was no air damper. We contacted the manufacturer through many of our approved vendors, and was told that the part had been
discontinued by the manufacturer and was an option for the furnace but not necessary for safe, efficient operation of the furnace. *** did not previously have an air blend system on her furnace and it was not in the contract we provided to her to install this partEven though it was not in the contract we did find a third party internet vendor that we purchased the part from to satisfy her concernIt was shipped overnight and we installed it yesterday morningShe was satisfied with the installation and we are now waiting for the final inspection from the countyWe installed the part for our customer at her request at no cost to our customer and would like to close this matter as satisfiedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I still contend that the business misrepresented the nature and complexity of the job. In addition, numerous calls were made to the business during the day the work was being done and immediately after completion before the workers left. None were returned. Responsiveness from the business at that time and a discussion would have allowed resolution or at least good customer relations. We were held hostage by workers refusing to leave but no one in authority at the business would speak to us. At best, their business practices are shoddy.
Regards,
*** *** / *** ***

In reference to ***Michael and Son Services has spoken to *** *** and will be in contact with him againWe believe that we will able to solve his concernWe will update the Revdex.com when a solution has been worked out

Thank you for reaching out to us via the Revdex.com platform - Unfortunately we have never given pricing over the phone and we do not see a future in which we will give pricing over the phone - Lets say that gave you a price over the phone and you agreed to it, we then show up and find out that the price
quoted was not the right price due to unseen issues or labor required to make the repair ? At that point then its an upset customerWe have learned a very long time ago that the process we ave is the best process as we see hundreds of customers daily without these type of concernsIf the price is the issue than we can always extend a small discount to help you or we can give you store credit for the next time you need serviceAs far as our procedures I have to apologize as they are not changingYou are welcome to call us ###-###-#### ask for Aaron tell him Maurice sent you ( I am out of the office for the next couple of days ) The Revdex.com does not control our pricing or procedures so in the future if you need assistance please call us because that is the only way to gain real traction with your concern - I wanted to inform you also that we hold an A + rating with the Revdex.com so that is clear proof that we take care of our customers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Roselyn M*** Date: Mon, Nov 23, at 11:AMSubject: In response to ***To: *** *** In response to *** Michael and Son Services has spoken with *** *** and we are scheduling an appointment to have his matter resolved this
week. Roselyn *M***Customer Relations Department Michael & Son Services, Inc.*** *** *** ***Alexandria, VA ***Office # ###-###-####Fax # ###-###-####

Date: Fri, Jun 16, at 3:PMSubject: Complaint ID: *** ** ***To: "***@myRevdex.com.org" Cc: Aaron S*** , Paul P*** , Manning S***
All matters dealing with ** *** has been resolvedthere is no need for a refund The concern she has at her home has been fully explained and no correction was required.Thanks, Vance S

We will call you today to figure out what is happening with your system

Date: Tue, Feb 16, at 3:PMSubject: In Response to ***To: *** *** In Response to ***We have completed the work in *** *** home, everything is in working order and she has use of the services that we have providedWe have completed everything on our
end that we can do for herWe are now working with her insurance company to give them the breakdown that they want from us in order to serve herPlease close the file. Michael and Son has completed all of the things on our end with regards to the work that we can do for *** *** and we have also sent her insurance company the breakdown that they needed to service her claim.Roselyn *M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

From: Roselyn M*** Date: Tue, Dec 29, at 5:PMSubject: In response to ***To: *** *** In response to ***,Michael and Son Services offered *** *** was offered $1,to close this matter out. Roselyn *M***Customer Relations
Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

Hello, We are sorry for your experience, This customer is documented on email making racist and abusive remarks to our staff member, Although this is not a problem for the company at some point we have to draw the line. The customers claims are all invalid as our plumber did
everything by the bookWe offered to refund but this customer does not have an invoice to support his claim that a certified plumber did the repair for him. We wish this customer well as he is a do not serve customer

[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for the valuable service that you provide
***
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Roselyn M*** Date: Fri, Oct 23, at 8:AMSubject: Revdex.com Complaint - *** ** *** (***)To: *** *** In response to ***Our technicians were correct, Michael and Son Services does not fix drywall as a part of our servicesBut we do have a
remodeling and handyman division that can repair *** ***'s home at a fair and re***able priceWe would just need for him to contact Michael and Son Services to schedule an appointment. Roselyn *M***Customer Relations Department Michael & Son Services, Inc.*** *** *** ***Alexandria, VA ***Office # ###-###-####Fax # ###-###-####

In Response to Revdex.com Complaint ***Michael and Son honored the $promotion the customer heard advertised on the radio We reached out to the customer letting her know she will be receiving a refund of $ Michael and Son considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They have not addressed my concern regarding the gross overcharge for the piece of PVC pipe, and the sump pump itselfI was charged $for a piece of $20(retail) PVC, and charged $for a $130(retail) sump pumpI expect to be refunded at least the difference, which comes to 1,053.48. Store credit is unacceptable. Please reference attachment invoice1:[RECOMMENDED]3" Plastic Sewer Line up to 5' $414.8710' of 3" pvc = $16***Please reference attachment invoice2:"installed new *** *** sump pump"*** sump pump = $130***Regards,
*** ***

I response to Revdex.com Complaint ***Michael and Son services has issued *** *** a refund in the amount of $ A check should reach him in 5-business days.Michael and Son Services considers this matter closed

Thank you for the opportunity to respond to our customers concern. I called the customer today and she has the payment in full as we promised a week ago!!! Thanks Vance