Ft. Lauderdale Motorcars

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for allowing us to respond to our customers concern. We last spoke with our customer was 2/17/17 Friday and we explained the process and where we are with the manufacture of her unit.[redacted] is still advising us the part is in process and if we don't get an answer soon (meaning...

no part) we will consider the next step which may include installing a new unit. If allowed we would like to close this matter and allow us to work with our customer directly and we promise she will get this concern handled in the coming week.Thanks Vance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: both of them are lying.  When the technician came out there was no leak, I had already had the leak fixed by Holmes.  However, I wanted a second opinion from Michael and Son to inform me about "leaks" and if I needed to purchase a new AC system.  He did not put any Freon in my AC system and I have an email from the technician stating that the made a mistake and he did not put Frezon in my AC system.  I want my $89 back because I was not told the truth about "leaks" and that the only way to correct them was to purchase a $5,000 new system for Michael and Son.  These two men need to be fired and I will send my complaint all the way to the top of Michael and Sons, if I have to.  They are lairs, especially the one name Vance and Michael and Son need to know this and so does the public.  The Michael and Son tech didn't even touch my system just looked at it and went on what I told him the problem was.  He gave me no advise or information regarding R22.  I want my $89 back from these lairs.
Regards,
[redacted]

Date: Mon, Apr 4, 2016 at 2:58 PMSubject: In Response to Revdex.com Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In Response to Revdex.com Complaint [redacted]Michael and Son Services will be refunding [redacted] the full amount $1042.89, this week, the full amount that she paid to our company. We...

left her a voicemail today, when she calls back this will be relayed to her. Michael and Son Services considers this matter closed. Roselyn C. MAssistant Manager - Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312

Date: Thu, Nov 17, 2016 at 5:10 PMSubject: Regarding [redacted]To: "[redacted]" <[redacted]>We gave this customer a full refund of her money. Case closed on our endVance

Thank you for the opportunity to respond to our customers concern. Michael & Son Service Inc has made contact with the customer and discussed her concern and also made changes.We recently went to our customers home and regarding her concern replaced her unit with a new system and assisted in...

replacing her gas line to meet the need of all the products that use gas sources in her home. In addition we resized her gas valve as well to a 2 pound PSI valveI followed up with the customer as of 1/11/2017 as she appears to be happy with the outcome. If she has any other concerns she has a direct contact to reach us here at the office.Again Thank you for your help I believe this matter should be closed as satisfied.Vance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I am very concerned with the fact that after Michael and Son received this complaint on Tuesday, Feb 21, 2017 I receive a phone call from Joyce, secretary of Glenn in Wilmington, that the part was received today and I am scheduled first thing in the morning to have Glenn replace this particular part, 15 min or so I receive a phone call from Jason, District Mgr in Raleigh, leaving me a message to call him, as I was at work and unable to make the call back he texts me and advises me the part will be received Wed morning Feb 22nd. and he can have Glenn out here first thing in the morning or if we can wait till 2pm, I can have a [redacted] rep with him.  I text him back stating I was told the part was in and Glenn will be here first thing in the morning and that no mention of a tech rep from [redacted] was joining Glenn.  I have been given misleading information and at this point do not know if the part is in or is not.  I did speak to Jason on Friday to tell him that I had to text Glenn on Friday at 4pm and was told the part was not in when in fact Friday was the day Glenn was to come and replace the part, Jason stated I will touch base with Glenn and call you back.  I did not hear from Jason until today, Tuesday.  I had texted Glenn on Friday, so once again I was not called or notified I had to reach out. At this point I have no faith in Michael and Son and no faith in this unit that should be working at excellent capacity as it was installed less than a year ago.  I am not willing to settle for another part to be installed as they have had plenty of opportunity to correct this ongoing issue.  In all the times they have been at my home and working on this unit I have had one follow up call to see if the unit is working properly otherwise again I have been the one that has had to reach out them.  I do believe they are unable to find the issue or correct the issue and I will be the one further down the road left with additional cost.   I have had contact with the Manufacturer, [redacted] and spoke with Angela and Cassie, I provided both representatives with my serial number and asked them what is warranted and both of them told me it is warranted for parts and services, I specifically asked them if the unit is not functioning properly and would need replaced would the manufacturer cover the replacement, they told me no it would be up to the company that installed the unit.   I fell I have been ignored, provided misleading information and discriminated against. At this time I would like to have the unit replaced with a unit of my choice covered by manufacturer warranty for the entire unit with no additional cost and or a full refund of the pmt I made on the day of installation.  I will repeat myself once more, I am dissatisfied as a customer (consumer) in the service I have been provided and the product that was installed.  I am sorry for the delay as I was at work and unable to respond in the 30 min timeframe I was given  Regards,
[redacted]

CRACKED RADIATOR IN SIDE BEDROOM/ CUSTOMER TRIED TO STOP WATER FROM COMING OUT BUT NO LUCK/ TURNED BOILER OFF/ WILL HAVE TO COME BACK OUT MEASURE RADIATOR AND ORDER PART/    These are the notes on the invoice that the customer signed for.  When a customer calls and states the...

boiler or radiators are leaking we send a hvac or plumber as they both can work on boilers to a certain extent depending on exactly where the leaking is.  We cannot tell the issue until we come to the home and investigate.  We came and stated we will order and measure the part.   The fact that the customer got another company to do it sooner does not take away from the fact that we sent a tech that diagnosed the problem on emergency time frame advised that we would come back and order parts as the supply houses are closed on Sundays.  We are happy that the customer got the system fixed but there is no refund due nor are we liable for anything or any damages at the customers home because their leaking boiler was turned off.  The customer can contact their home owners insurance if they are so certain that we are at fault.  Insurance can always sort these things out easily.  Thanks

Date: Fri, Jun 16, 2017 at 4:52 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>, "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>All matters concerning this customers has been...

resolved!!!Complaint ID: [redacted]

Date: Mon, Jun 27, 2016 at 10:39 AMSubject: Please Process Refund: #[redacted]Please Process Refund: #[redacted] Address[redacted] DrClayton, NC 27520Concern:  Refund issued to solve a Revdex.com complaint...Jason L. is aware, he spoke w/ Aaron S(Cust Rel Dept) on...

03/31/16-account notated. Refund: $264.00  Refund $264.00  by  cc / - charge back to RAL HVAC DeptRoselyn C. M[redacted]Assistant Manager - Customer Relations Department

Thank you for the opportunity to respond to our customer concern. I don't believe any other services are required aafter the inspection scheduled for friday December 9,2016. I will send an update once the inspection has been complete. Vance

In Response to [redacted]Michael and Son services does not see a need to buy...

the customer new cabinets. The crack that he is referring to is a stress crack that is less than 1" long and can be repaired by pulling the screw out, gluing the area and pre-drilling a permanent hole for the screw to go in that will hold his dishwasher in place. This screw is in a hidden location behind the rubber piece that holds the dishwasher in place. I have attached a picture. If the customer chooses to buy new cabinets, Michael and Son will give him a credit up to $100 towards the purchase of a new cabinet.

Thank you for allowing us to respond to our customer's concern. We have spoken with [redacted] and have came to a mutual agreement. Please consider this matter closed as satisfied

In response to [redacted]Michael and Son Services is extremely sorry that this happened to [redacted]. We were able to get someone out there on Saturday 8/13 to complete this job. This morning, we are having the trash removed from his property. Michael and Son considers this matter closed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
If only you were willing to speak to the warranty rep when they called and left several messages, this choice could have been avoided. Obviously, the sale of replacing my water heater could have been avoided with a simple repair. That is why you avoided the conversation with the warranty company. This is a case where a female consumer was taken advantage of as companies like yours usually do. No need to respond with anymore of your excuses as to why you are unwilling to make any kind of concession. Bottom line, the trust has been breached and I will never recommend Michael and Sons to anyone without sharing my story.
Regards,
[redacted]

Date: Fri, Dec 2, 2016 at 1:31 PMSubject: Re: [redacted] Complaint (11674377)To: [redacted] <[redacted]>, Aaron S[redacted] <[redacted]>, Gerren L[redacted] <[redacted]>Thank you for the opportunity to serve our customer need...

. We reviewed our files and although we served her for services regarding her heat and Air condition services. We have no record of doing any services for Electrical work. Unless she has something she can provide us we have no other reason to believe this concern belongs to us.Thanks Vance

Thank you for allowing us to respond to our customer concerns.After reviewing the concern we will and have been trying to reach the customer regarding her concerns. It appears she is not happy with the way things were done in her home and we want to correct this matter.We will spend time speaking...

and listening to see where we may have fallen short in serving her and see if there is anything we can do to better this concern.Being a member of Michael & Son service Inc has its benefit and we want to make sure she get all she deserve with the services we are providing.If allowed to we will communicate with her and ask that this matter be closed as satisfied based on our promise to work this out.Thanks, Vance S

In response to Revdex.com Complaint [redacted]Michael and Son Services has issued [redacted] a refund.   Michael and Son has also tried to call customer to inform him of the refund, the customer has also been emailed giving him his transaction ID number [redacted].  The customers refund was...

processed on 7/27/2016.   The customer has also been sent $100 store credit, that can be used on any future services for his inconvenience.  Michael and Son considers this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Tue, Jun 14, 2016 at 12:17 PMSubject: In Response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In Response to [redacted]We spoke to [redacted] and we will be issuing a refund on the rebate of $750.00. Michael and Son Services considers this matter closed. Roselyn MAssistant Manager...

- Customer Relations Department