Fuccillo Automotive Group Inc.

Customer brought her *** *** VIN# *** in to Fcillo Dodge's service department on March 10th,
After reviewing repair order *** customer stated that "when putting the vehicle into reverse
and then into drive the RPMS go high but the vehicle does not move right away,
then it kicks in and lurches." After contacting *** *** *** (due
to low mileage) we determined that the valve body needed to
be replacedOnce we replaced the valve body the customer's issue was resolved
At the time of the repair order write up the customer was notified of the
scratch on the driver side door as it was noted on the WIADVISOR print out.On March 27th, the customer brought her vehicle back into our
service department, we opened repair order ***When the vehicle was brought back in the customer states "when pushing the brake pedal she hears a clicking noise that she
has never heard before the repairs were made." Once the noise was confirmed, we compared the noise to
three *** *** that we had on our lot. It has been determined that the noise is a
characteristic of the make and modelNo repairs were made at this timeAs for the dent that the customer is
claiming in her report happened at her second visit has never been brought to our attention that she believed that it was done in our careThe condition report that was completed at the time of the first visit (ro ***) states this scratch was already there prior to the visitTherefore this scratch was not done while in Fcillo Dodge'sservice departmentIn conclusion the vehicle is operating as designedNo further action at
this timeThank you, Robert DService Manage rFcillo Dodge Chrysler Jeep
Ram

Fcillo Ford of EGreenbush

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com received the following response from the business: The consumer did not purchase her vehicle from our companyRevdex.com is requesting consumer provide proof of purchase, receipt, contract, etc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like to thank you for the response of *** Corporation and the refund check sent to me regarding the complaint I filed. I am still out the rental of the car for the month and a half I was without my vehicle that could of been repaired in two days or less. I believe the only reason the refund check was issued was because of my reply stating that I asked Ralph to pay for the deductible and I would of let this rest, but he refused to pay even though he and Fcillo were to blame as they did not know of the service contract. My reply stated that I did not need a battery as well. Why didn't Fcillo or the *** Corporation suggest they pay for this? Why did I have to? I am almost certain I will have to deal with Fcillo regarding these repairs again as I have been there two different times for the same repairs. What is going to happen when my roadside assistance runs out and I have to have the vehicle towed to them? I am not in no way going to pay for the tow as it has been in the shop for the same issues twice before. Once in April and again in August. I am still upset of the treatment I received. I just don't understand how Ralph could blame me for this. I was the one who was out of a vehicle for a month and a half and he told me it was my choice that I wasn't driving my vehicle. And to say his famous words "I'm not Ed" and not to try and do something regarding this. It just is not acceptable.When I did go and pick up my vehicle and returned the rental that Ralph did give to me in order for me to leave his showroom the first thing the parts department said to me was "You have a screwdriver that you need to return?" Are you kidding me I can't believe they were worried about a $screwdriver that they left in the rental. It was like they thought I was going to steal a screwdriver. They also called the day I got the rental to tell my husband that they had left a screwdriver in the vehicle and that it needed to be returned. Ralph wanted me out of that showroom as they never wrote down the information on the vehicle they gave me or I didn't sign for anything either. They wanted me to call them to tell them the information on the rental as they forgot to take this information down. Is this how Billy Fcillo runs his businesses? I am still very upset regarding this situation. I do appreciate the refund but only believe it was offered as I am the one that ask Ralph to pay for the deductible as of all the trouble I was and still am going through with the professionalism of the business.
Regards,
*** ***

Mr*** *** came into our place of business, Fcillo Toyota on Grand Island, to purchase a *** ***At the time of purchase, Mr***, was rewarded a manufacturers rebate with his purchaseInstead of choosing to take the option of an instant rebate, which the customer receives
immediately at the time of purchase toward the purchase of the vehicle, Mr*** chose to have rebate mailed to him personallyWhen a customer chooses this option, the rebate is mailed from the manufacturer themselves, not from our dealershipThis option takes 6-weeks at the least for our customers to receive the rebateOur dealership has been in contact with *** to confirm that Mr*** will be receiving a checkFeel free to contact us with any other questionsThank You, Sam PCustomer Relations Manager

I spoke with *** at length this eveningShe has received her refund check for the $deposit from her son Russell's dealWe have initiated changes in our policies and procedures in regards to how refunds are handled and have made sure that everyone is aware of them going forwardI
apologized to *** for her frustration and inconvenience and she thanked me for the phone call.Scott B***General Sales ManagerFcillo Chevrolet

I am handling that and just ordered key and FabI will reach out to customer today and have his car brought in for programming of key

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Consumer clarified the $referral fee being received and complaint in its entirety: Yes it was and I have also resolved the complaint as wellThe business made good on their word and provided me with the AWD that I needed.
Regards,
*** *** *** ***

The dealership is Fcillo Hyundai of Schenectady located at *** *** **, ***, NY ***, phone number ###-###-#### Since I reported this I was able to receive my car back at no charge but it took some time and back and forth and the intervention of *** themselvesA ***
manager went on site to Fcillo to get this figured outAfter their meeting I received a call from Fcillo stating that *** had said they would squash all fees I owed Fcillo if I would buy four new tires through FcilloSince it did not make any sense, I repeated the sentence and the woman on the phone stated I understood correctlySo I called *** for clarification and they stated that was never said, that I owe nothing to Fcillo, and I will be able to pick up my car at no cost, which eventually happenedBut I cannot believe that after all they were still trying to scam money out of meThey are running a fraud, not a businessI will never step foot in that place and I will make sure to tell everyone I know as wellHorrible experience! They had my car for almost months, changed parts that did not need changing, and my car still makes the funny noise they complained to begin withThank you for your help but case is closed on my partNot sure what you will do nextHave a great day!

I’m writing in response to the Revdex.com complaint #***, customer *** ***Customer’s complaint states that we did not resolve his original complaint of being misled by our dealership for advertisement and would like to be compensated for his cost of driving miles round trip under premisesAt this point, the dealership is willing to give Mr*** a $check for his time in hopes it will resolve his complaintI have enclosed a copy of the check for your recordsPlease feel free to contact me with any questions at ###-###-####Sincerely, Ashley GController

A TPS sensor concern and tire wear are two different things As stated, the tires were well within NY state inspection guide lines When you purchase a used car all parts on the vehicle are used including the tires So our stance stays the same The tires have been replaced and we were not given the opportunity to inspect them We do not believe that we should be responsible to cover the expense to replace the tires

This letter is in response to a complaint filed by the above consumer. Ms*** signed the sales worksheet, which authorizes Fcillo Volkswagen to run her credit If there are any other questions or concerns please contact me at ###-###-####. Thank you.
Sincerely, Derek PGeneral Manager

Jackie @ Fcillo Kia of Cape Coral called this customer several times Sept25th
and Sept26th. Jackie was going to tell him that he could go to *** the 2nd and
3rd of October to pick up his item(s) but the customer has no voice mail, so no message
could be left!
At this point, Mr
*** can go to the dealership, all items have been moved there
Contact person is Jackie and there could be a deadline, so best to go asap
Cathy S
Fcillo Automotive Group, Inc
Corporate Office

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to methe dealership that I gave the payoff too is the same dealership on 9/ It is fucillo that I gave the payoff too and fucillo I got the cat from and the very same incompetent and deceiving salesperson that sold me the car It was explained to me that the salesman may not have been trained properly All I wanted is to have the pay off corrected and to be sure I had the loan they, did this, even if they are not being truthful how things were explained to me when this was settled
Regards,
*** ***

In response to this customer's complaintThis happened a year ago, no one has contacted *** or the Corporate Office as stated, to my knowledgeWe agreed to pay two (2) remaining payments, our We Owe was signed by both customer and store and they were paidThe vehicle was Grounded at our
Imports Dealership in WatertownThe $is owed by the Customer, they are lease disposition fees and vehicle could have had some minor damage that was included. The lost key charge is negotiable with the dealership. Cathy Sfor Kevin H.- GM Fcillo Dodge, Adams, NY

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have all service records of my vehicle from the time it was returned to me til the day that I had it towed back to FcillosThe oil was changed exactly days before the check engine light came on and I sent it in for serviceThere was no driving of the vehicle without oil in it, the oil literally FELL OUT OF THE VEHICLENo further explanation is necessary beyond that, the seal failed to hold the oil in the vehicle.
Regards,
*** ***

Mrand Mrs*** came into our dealership several times in the month of march and dealt with Sales Representatives Alex Tand Joe FThe client's goal was to trade in their lease vehicle, a *** ***At the time of sale there were several lease payments left and the clients
were in a negative equity situation. The clients selected a *** *** and opted to put the negative equity into the new loanThe client was aware that the vehicle was front wheel drive during the negotiation and transactionSubsequently, Mrand Mrs*** have called several times with a new goal of trading in the *** ***. The clients stated that they were unhappy with the vehicle because of the level of optionsThe dealership manager, Steven B., explained to both *** and *** *** that they had just purchased the vehicle in March and had only made two paymentsDue to the short term of ownership, Mrand Mrs*** had not built any equityAll the practices at Fcillo Ford of East Greenbush were upheld throughout the negotiation processMrBhas interviewed all the employees involved and find them credible in their actions in selling the *** a pre-owned vehicle

This is in response to a Revdex.com complaint filed by *** ***She did in fact lease a new *** on 8/17/All the paperwork at the time clearly states a $payment, as well as a payment due date each month on the 17thThe worksheet, purchase agreement, contract and bill of sale all state a
payment of $I am not sure where the customer got the idea that any payment was to be deferred, or where she got the idea of any payment other than what was agreed and signed off onWe can provide any documentation necessary to show the dealership operated in a professional and straightforward manner, and all terms were disclosed at point of saleThe dealership will do whatever we can to get the customer out of her lease early, but typically, breaking a lease can be a costly ventureIf I can be of any further assistance, please don't hesitate to call me

I found out that this car was damaged ,and repaired purely by accident by a very reputable body shop ,and confirmed by
anotherMy instinct is that their are others on the Fcillo staff that know of this including the manager