I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was verbally told the payments were per month while signing
Regards,
*** ***
Revdex.com spoke to Cathy at business and the following was relayed: The key has been available and the customer has been informed to make an appointment at the *** store to get the key programmedThe key is there and there is no charge to the customerThe customer can call ###-###-#### and schedule an appointment
This is in response to complaint ***I have spoken to *** on a couple occasions regarding this, as well as another matterShe stated to me that she may have misunderstood the salesperson, but was fairly certain that she heard the vehicle was All wheel driveI have reviewed all the
paperwork related to the transaction, and the words "all wheel drive, or AWD, or 4wd" do not appear on any documentFor the record, the *** isn't available as an AWD version, nor has it ever been available as AWDThe salespersons recollection of the events are as followsThe customer and Mike did indeed have a conversation about an all wheel drive vehicleHe tried a couple different choices, but no vehicle that we had, could work for the customers monetary constraintsMike then suggested the ***, and he assures me that at no time did he infer, or state the vehicle was AWDHe explained that this vehicle would work with respect to her budgetShe agreed and the sale was completedI spoke with the customer via phone regarding the transaction, and assured her that I didn't think Mike would mislead her in any way, and that we would do whatever we could to get her into an AWD vehicle that worked for herI spoke with > the salesman after the call, and told him to look at the entire groups inventory to find a vehicle that would suit herThe next day, she showed up at the dealership, and asked for meI introduced myself and asked her to have a seat, and Mike would be right with herHe presented a proposal on one of the vehicles that she chose, and that didn't fit her budgetThe idea of an even trade value from a front drive vehicle to an AWD one is not even remotely in the realm of possibility, and frankly, if we could have put her in an AWD vehicle for what she could afford, we certainly would have done it in the first placeIt is important to note, Mike has been with the dealership for over four years, and we have NEVER had a single complaint or allegation regarding his integrityHe is *** certified consultant that currently ranks number in the eastern region and his customer satisfaction rating is 98% ytdIn my opinion, as well as his many satisfied customers, his reputation is beyond reproachI have since spoken with the customer on an unrelated matter, and assured her that we will continue to look for a vehicle that will satisfy her wants and needsIt's important to note that there are some fiscal issues at play here that limit us with respect to price and payment optionsRALPH CASSISTANT GM
My name is Ryan Cand I am the General Manager at Fcillo MItsubishiI have spoken with Mr *** regarding his complaintThe $bill that are referred to in the complaint were not bills, they were recommended services that follow Manufacturer guidelines for MitsubisThey refused those
services and were never charged for themRegarding the "over-torqued" lug nut, I have agreed to reimburse Mr *** the $charge that he paid for that dayIn addition, I did offer Mr *** an additional oil change (a $value) to give us another chance to show them that Fcillo Mitsubishi is about customer service first and foremost
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been a joke to Fcillos from the beginningWe attempted to make contact with Kyle S. on 07/25/on several occasions but he has never returned any callsDue to other obligations we were unable to get the pictures to the dealer until two days laterThere is no question that the damage occurred in the shopThey have failed to address this problem in the correct matterLike I stated before, I offered to purchase the rim and be reimbursed, but once again the general manager failed to call me back by the time HE specifiedThe response by Fcillos is unacceptable and to put the blame on us is inexcusableWe still want the rim replaced
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePresuming that they do send the check which I expect they would doI'll write back if I do not receive itThis seems like a fair resolution to the problem
Regards,
*** ***
My name is Shawn Sand I'm the General Sales Manager here at Fcillo Chevy of NellistonThis letter is my response to a complaint filed by ***Mr*** and his wife were in my store on 7/14/According to my salesperson, Jordan H., he received a sales call that mroning from Mr
*** inquiring about a red *** pickup truck on our front lawnJordan told Mr*** that truck is a *** (customer wanted a ***) but assured him that we had ***'s in that colorMr*** agreed to come look at trucks later that dayMr*** and his wife come in later and drove our red *** ***The customer had never mentioned a different color at that point and sat down with my Business Manager, Fahad STheir trade in was appraised, and numbers were presentedAfter negotiating price, accessories were negotiated in and a deal was madeMy business manager then secured financing and presented protection productsMr*** agreed to purchase the Environmental Protection Package at a discounted priceThe paperwork was done, contracts were printed and signed, and the customers left happyThe next encounter I'd had with Mr*** was next week when he came back to pick up his truck after the Environmental Protection Package was applied and accessories were installedAt that point, Mrs*** saw a blue *** *** in my showroom and made the comment that they didn't want the red one anymore and wanted the blue oneI explained to them that the red truck was theirs because contracts were signed and processed at the NYS DMV had been processed for them as wellI also explained to them that the blue truck in my showroom was ordered for MrFcillo's friend who works for NYS *** *** PBAThis truck was to be raffled off at the State Fair and the profits were to go to the *** * *** ***At this point I told Mrand Mrs*** that I would be more than happy to locate a blue *** like the one in my showroom and trad them out of theirsThey were worried about the value of theirs but I assured them that if they kept it under miles that I would take care of themThey were happy with this resolution and left the dealershipAfter a couple weeks of unsuccessfully locating this truck, Mr*** had to come back to the store to pick up his DMV registration and refund checkOn his way in, he walked over to a customer in our showroom and told them not to purchase a vehicle from us because we are sheisters and liarsAfter he did this he got in his truck and leftMr*** then called a couple days later asking about the blue truck, and I explained to him that after the way he acted in my showroom, I declined to continue locating said truck Mr*** the yelled and hung up on meThat was my last interaction with Mr***I believe that we went above and beyond at the initial sale, and offered a more than fair opportunity to get them into a different truckThank you
I have been in contact with this customerShe called the dealership inquiring about the status of her vehicle, which was at *** ***I researched the situation, and found out that Ed had spoken to her, and told her that we would make arrangements to get her vehicle from *** and look
into what was needed to repair the car*** had already fixed the concern of the alarm/no start issue, but they informed her about some repairs that were not under warranty, and of course she declined the repairs, We retrieved the car from them, inspected the car and contacted her regarding the recommended repairs, which were roughly $1900, she declinedThe repairs were NOT covered under the factory warranty. The car needs brakes and rotors, as well as a left front strut, left front ball joint, alignment, and a door latchAll of these are considered wear items and are clearly not covered under warrantyAt no time was I ever rude to the customerwhen she fIrst contacted me, My general manager was out of town on business, and could not be reached by phoneI did in fact tell her I would reach out to her upon his returnUnfortunately, he was scheduled to return on Saturday, 9/26, but had a family issue come up, and didn't return to work until Tuesday, 9/He authorized me to get the car, and have the service department look it overThat was promptly done on the 29th and she was advised of the recommendationsWe discounted the repairs for her, but she feels as though we should do everything at no chargewe have done everything reasonably expected, but simply can not pay for her needed maintenancewith vehicle ownership, comes responsibility to complete needed maintenanceIf there are any questions , please feel free to contact meRalph CSales Manager Fcillo KIA of Schenectady
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
they will not let a *** tech work on my truck bc of my warranty threw them they told me I can have any *** dealer look at it im still getting a grinding n popping noise from the front weels wen I back n turn right n they still refuse to look at it n yes I was told by a *** dealer that my *** was over priced on book value ill just cancel my warranty next month bc they wont n refuse to look at it wen a custumer ask to have it looked at they do it do it there no lights on wen u here the front diff in front end of the 4xgrinding n popping if they refuse to work on it ill take it to a *** dealer n have them fix it n bill the dealer I bought it from n my gasmilage aint good I had new fuel filter put in n still get 11miles to a gallon cost me more in gas in this truck then my *** was better on gas for a v I want my truck fixed right not half *** bc I think after this year im trading it in bc its nothing but a headache ty
Regards,
*** ***
I have review all of our records looking for this customer. I found that we did leave messages for her about coming to our location. That date was 8/15/2017. We show no record of *** *** coming in to purchase a vehicle. There is the possibility that there was a different
name entered as a visitor. The only Sunday we were opened in August was the 6thWe are not in business to keep a $deposit. I have attempted to contact *** with no luck. We would need some sort of a receipt to complete the refundAgain this could have been entered under a different name. We will be more than happy to refund any money due. We would need the documentation though
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not contacted until more than two months after my experienceThis is unacceptableI have already purchased another car from another dealerIn addition, the response from the business takes zero responsibility and does nothing to assuage my fears that they are involved in deceptive sales practices
Regards,
*** ***
Mrs*** purchased her vehicle on 7/25/She then contacted Kayle Stwo days after and stated that the rim on their vehicle was damaged due to our shopAfter reviewing the damage, I concluded that the damage was not caused by our shop and that we have no responsibility to repair or replace
the rim
Upon review of the repair order tech notes and speaking with the technician that inspected this vehicle it has been determined that the left rear brake rotor had signs of only a small portion of the brake pad contacting the rotor braking surfaceThe technician decided that this was impeading the
braking performanceThe decision of failing the saftey portion of the New York State inspection is the discretion of the inspector
So a follon this, all this info is in our CRM.On 8/customer had to check husbands schedule, credit app sent, needed POI/POR and co-maker possible appt on 8/8/9-waiting on stips8/9-Emily called,*** hung up on her and Heidi called back8/9-Husband credit app sent and ran the
credit8/10-still waiting for them to set appt or HOLD DEPOSIT8/11-looking to set appt for following week and they turned in another e-mail to come 8/then came in 8/8/Showed car has already been soldI have talked with the customer when we came back from MGRs meeting and the Husband was happy with the conversation I told him I would keep a look out for that particuler car that they cam in on
Thank you for taking the time to reach out to us in reference to *** ***His *** *** is one that is affected by a technical service bulletin, from *** *** Company, requiring a replacement component for a known issueUnfortunately, Mr***'s original replacement part is one requiring additional repairThe part required has been a difficult one for *** to supply due to the demand of itWhen Mr*** called, on October 24, 2016, we were very transparent and gave him a real time estimate on the part and scheduling availabilityThis component is within the transmission and requires the expertise of our Master Certified Technician to complete the repair properlyI am happy to inform you, that Mr*** part has been received as of today, and we are reaching out to him to schedule a loaner vehicle while his is in for repairAlthough we strive for 100% customer satisfaction, we are restrained by parts and scheduling availability at timesWe never like to see an unhappy customer, and appreciate your care and concern for Mr***If you have any additional questions, please feel free to reach out to me at ###-###-#### or my email is ***@***.comThank you again for your timeSincerely, Scott RGeneral Manager
Revdex.com spoke to Peter at business and the following was relayed: I called and discussed the situation with the consumer yesterdayThis was a miscommunication by the employeeThere are currently no programs available by the manufacturer's to waive lease payments for a used or pre-owned vehicleThere
are programs available to waive lease payments when purchasing a new vehicleShe has since purchased a vehicle from somewhere else
Customer has an appointment with our service department to have the windshield replaced on Friday May 20th, at which time we will perform a full detail on her vehicle (or set up a time that is best for the customer). In addition, our recon department has been spoken to in regards to the
condition and contents in her vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear belowThe business response is not trueI was attempting to contact them daily to discuss the situation, if they had made an appointment I would have been there
Revdex.com is requesting business provide a time to schedule the customer for an appointment that can be arranged through Revdex.com so there are no further issues regarding thisRegards, *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Business provided response and documents
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was verbally told the payments were per month while signing
Regards,
*** ***
Revdex.com spoke to Cathy at business and the following was relayed: The key has been available and the customer has been informed to make an appointment at the *** store to get the key programmedThe key is there and there is no charge to the customerThe customer can call ###-###-#### and schedule an appointment
This is in response to complaint ***I have spoken to *** on a couple occasions regarding this, as well as another matterShe stated to me that she may have misunderstood the salesperson, but was fairly certain that she heard the vehicle was All wheel driveI have reviewed all the
paperwork related to the transaction, and the words "all wheel drive, or AWD, or 4wd" do not appear on any documentFor the record, the *** isn't available as an AWD version, nor has it ever been available as AWDThe salespersons recollection of the events are as followsThe customer and Mike did indeed have a conversation about an all wheel drive vehicleHe tried a couple different choices, but no vehicle that we had, could work for the customers monetary constraintsMike then suggested the ***, and he assures me that at no time did he infer, or state the vehicle was AWDHe explained that this vehicle would work with respect to her budgetShe agreed and the sale was completedI spoke with the customer via phone regarding the transaction, and assured her that I didn't think Mike would mislead her in any way, and that we would do whatever we could to get her into an AWD vehicle that worked for herI spoke with > the salesman after the call, and told him to look at the entire groups inventory to find a vehicle that would suit herThe next day, she showed up at the dealership, and asked for meI introduced myself and asked her to have a seat, and Mike would be right with herHe presented a proposal on one of the vehicles that she chose, and that didn't fit her budgetThe idea of an even trade value from a front drive vehicle to an AWD one is not even remotely in the realm of possibility, and frankly, if we could have put her in an AWD vehicle for what she could afford, we certainly would have done it in the first placeIt is important to note, Mike has been with the dealership for over four years, and we have NEVER had a single complaint or allegation regarding his integrityHe is *** certified consultant that currently ranks number in the eastern region and his customer satisfaction rating is 98% ytdIn my opinion, as well as his many satisfied customers, his reputation is beyond reproachI have since spoken with the customer on an unrelated matter, and assured her that we will continue to look for a vehicle that will satisfy her wants and needsIt's important to note that there are some fiscal issues at play here that limit us with respect to price and payment optionsRALPH CASSISTANT GM
My name is Ryan Cand I am the General Manager at F
cillo MItsubishiI have spoken with Mr *** regarding his complaintThe $bill that are referred to in the complaint were not bills, they were recommended services that follow Manufacturer guidelines for Mitsubis
They refused those
cillo Mitsubishi is about customer service first and foremost
services and were never charged for themRegarding the "over-torqued" lug nut, I have agreed to reimburse Mr *** the $charge that he paid for that dayIn addition, I did offer Mr *** an additional oil change (a $value) to give us another chance to show them that F
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
cillos from the beginningWe attempted to make contact with Kyle S. on 07/25/on several occasions but he has never returned any callsDue to other obligations we were unable to get the pictures to the dealer until two days laterThere is no question that the damage occurred in the shopThey have failed to address this problem in the correct matterLike I stated before, I offered to purchase the rim and be reimbursed, but once again the general manager failed to call me back by the time HE specifiedThe response by F
cillos is unacceptable and to put the blame on us is inexcusableWe still want the rim replaced
This has been a joke to F
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePresuming that they do send the check which I expect they would doI'll write back if I do not receive itThis seems like a fair resolution to the problem
Regards,
*** ***
My name is Shawn Sand I'm the General Sales Manager here at F
cillo Chevy of NellistonThis letter is my response to a complaint filed by ***Mr*** and his wife were in my store on 7/14/According to my salesperson, Jordan H., he received a sales call that mroning from Mr
cillo's friend who works for NYS *** *** PBAThis truck was to be raffled off at the State Fair and the profits were to go to the *** * *** ***At this point I told Mrand Mrs*** that I would be more than happy to locate a blue *** like the one in my showroom and trad them out of theirsThey were worried about the value of theirs but I assured them that if they kept it under miles that I would take care of themThey were happy with this resolution and left the dealershipAfter a couple weeks of unsuccessfully locating this truck, Mr*** had to come back to the store to pick up his DMV registration and refund checkOn his way in, he walked over to a customer in our showroom and told them not to purchase a vehicle from us because we are sheisters and liarsAfter he did this he got in his truck and leftMr*** then called a couple days later asking about the blue truck, and I explained to him that after the way he acted in my showroom, I declined to continue locating said truck Mr*** the yelled and hung up on meThat was my last interaction with Mr***I believe that we went above and beyond at the initial sale, and offered a more than fair opportunity to get them into a different truckThank you
*** inquiring about a red *** pickup truck on our front lawnJordan told Mr*** that truck is a *** (customer wanted a ***) but assured him that we had ***'s in that colorMr*** agreed to come look at trucks later that dayMr*** and his wife come in later and drove our red *** ***The customer had never mentioned a different color at that point and sat down with my Business Manager, Fahad STheir trade in was appraised, and numbers were presentedAfter negotiating price, accessories were negotiated in and a deal was madeMy business manager then secured financing and presented protection productsMr*** agreed to purchase the Environmental Protection Package at a discounted priceThe paperwork was done, contracts were printed and signed, and the customers left happyThe next encounter I'd had with Mr*** was next week when he came back to pick up his truck after the Environmental Protection Package was applied and accessories were installedAt that point, Mrs*** saw a blue *** *** in my showroom and made the comment that they didn't want the red one anymore and wanted the blue oneI explained to them that the red truck was theirs because contracts were signed and processed at the NYS DMV had been processed for them as wellI also explained to them that the blue truck in my showroom was ordered for MrF
I have been in contact with this customerShe called the dealership inquiring about the status of her vehicle, which was at *** ***I researched the situation, and found out that Ed had spoken to her, and told her that we would make arrangements to get her vehicle from *** and look
cillo KIA of Schenectady
into what was needed to repair the car*** had already fixed the concern of the alarm/no start issue, but they informed her about some repairs that were not under warranty, and of course she declined the repairs, We retrieved the car from them, inspected the car and contacted her regarding the recommended repairs, which were roughly $1900, she declinedThe repairs were NOT covered under the factory warranty. The car needs brakes and rotors, as well as a left front strut, left front ball joint, alignment, and a door latchAll of these are considered wear items and are clearly not covered under warrantyAt no time was I ever rude to the customerwhen she fIrst contacted me, My general manager was out of town on business, and could not be reached by phoneI did in fact tell her I would reach out to her upon his returnUnfortunately, he was scheduled to return on Saturday, 9/26, but had a family issue come up, and didn't return to work until Tuesday, 9/He authorized me to get the car, and have the service department look it overThat was promptly done on the 29th and she was advised of the recommendationsWe discounted the repairs for her, but she feels as though we should do everything at no chargewe have done everything reasonably expected, but simply can not pay for her needed maintenancewith vehicle ownership, comes responsibility to complete needed maintenanceIf there are any questions , please feel free to contact meRalph CSales Manager F
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
they will not let a *** tech work on my truck bc of my warranty threw them they told me I can have any *** dealer look at it im still getting a grinding n popping noise from the front weels wen I back n turn right n they still refuse to look at it n yes I was told by a *** dealer that my *** was over priced on book value ill just cancel my warranty next month bc they wont n refuse to look at it wen a custumer ask to have it looked at they do it do it there no lights on wen u here the front diff in front end of the 4xgrinding n popping if they refuse to work on it ill take it to a *** dealer n have them fix it n bill the dealer I bought it from n my gasmilage aint good I had new fuel filter put in n still get 11miles to a gallon cost me more in gas in this truck then my *** was better on gas for a v I want my truck fixed right not half *** bc I think after this year im trading it in bc its nothing but a headache ty
Regards,
*** ***
I have review all of our records looking for this customer. I found that we did leave messages for her about coming to our location. That date was 8/15/2017. We show no record of *** *** coming in to purchase a vehicle. There is the possibility that there was a different
name entered as a visitor. The only Sunday we were opened in August was the 6thWe are not in business to keep a $deposit. I have attempted to contact *** with no luck. We would need some sort of a receipt to complete the refundAgain this could have been entered under a different name. We will be more than happy to refund any money due. We would need the documentation though
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not contacted until more than two months after my experienceThis is unacceptableI have already purchased another car from another dealerIn addition, the response from the business takes zero responsibility and does nothing to assuage my fears that they are involved in deceptive sales practices
Regards,
*** ***
Mrs*** purchased her vehicle on 7/25/She then contacted Kayle Stwo days after and stated that the rim on their vehicle was damaged due to our shopAfter reviewing the damage, I concluded that the damage was not caused by our shop and that we have no responsibility to repair or replace
the rim
Upon review of the repair order tech notes and speaking with the technician that inspected this vehicle it has been determined that the left rear brake rotor had signs of only a small portion of the brake pad contacting the rotor braking surfaceThe technician decided that this was impeading the
braking performanceThe decision of failing the saftey portion of the New York State inspection is the discretion of the inspector
So a follon this, all this info is in our CRM.On 8/customer had to check husbands schedule, credit app sent, needed POI/POR and co-maker possible appt on 8/8/9-waiting on stips8/9-Emily called,*** hung up on her and Heidi called back8/9-Husband credit app sent and ran the
credit8/10-still waiting for them to set appt or HOLD DEPOSIT8/11-looking to set appt for following week and they turned in another e-mail to come 8/then came in 8/8/Showed car has already been soldI have talked with the customer when we came back from MGRs meeting and the Husband was happy with the conversation I told him I would keep a look out for that particuler car that they cam in on
Thank you for taking the time to reach out to us in reference to *** ***His *** *** is one that is affected by a technical service bulletin, from *** *** Company, requiring a replacement component for a known issueUnfortunately, Mr***'s original replacement part is one requiring additional repairThe part required has been a difficult one for *** to supply due to the demand of itWhen Mr*** called, on October 24, 2016, we were very transparent and gave him a real time estimate on the part and scheduling availabilityThis component is within the transmission and requires the expertise of our Master Certified Technician to complete the repair properlyI am happy to inform you, that Mr*** part has been received as of today, and we are reaching out to him to schedule a loaner vehicle while his is in for repairAlthough we strive for 100% customer satisfaction, we are restrained by parts and scheduling availability at timesWe never like to see an unhappy customer, and appreciate your care and concern for Mr***If you have any additional questions, please feel free to reach out to me at ###-###-#### or my email is ***@***.comThank you again for your timeSincerely, Scott RGeneral Manager
Revdex.com spoke to Peter at business and the following was relayed: I called and discussed the situation with the consumer yesterdayThis was a miscommunication by the employeeThere are currently no programs available by the manufacturer's to waive lease payments for a used or pre-owned vehicleThere
are programs available to waive lease payments when purchasing a new vehicleShe has since purchased a vehicle from somewhere else
Customer has an appointment with our service department to have the windshield replaced on Friday May 20th, at which time we will perform a full detail on her vehicle (or set up a time that is best for the customer). In addition, our recon department has been spoken to in regards to the
condition and contents in her vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear belowThe business response is not trueI was attempting to contact them daily to discuss the situation, if they had made an appointment I would have been there
Revdex.com is requesting business provide a time to schedule the customer for an appointment that can be arranged through Revdex.com so there are no further issues regarding thisRegards, *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***