Regarding the above complaint Mr*** is correctTo obtain a second key and have it programmed should only take a week at the mostIn my opinion we failed in providing Mr*** the proper service he deserves and is entitled toI understand he would rather bring
his vehicle elsewhere for service but I am sending him a gift certificate for future service should he allow us the opportunity to restore his faith in us
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI know I didn't purchase the vehicle at Fcillos I took it there to be repairedI do believe I am entitled to take my new vehicle to any *** dealer per the vehicles warranty
Regards, *** ***
*** and I had a conversation about what had transpired in April on 9-12-17. She expressed her concerns about what had happened. I felt that we resolved everything and that she is happy with her
vehicle. I expressed that I am looking forward to a great relationship of servicing all of her vehicle needs. She has my cell number and direct line at the dealership. Currently we have an open line of communication in the event that *** needs anything at allTyScot HFcillo Hyundai of Greece
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our Response to the Revdex.com:
When my husband, *** ***, made the initial phone call
to Fcillo Chevrolet of Nelliston, NY, I was unaware that he was ready to look
for a replacement for his *** truck, purchased years earlier at Fcillo
Ford of Nelliston. One evening he took
me to the Fcillo dealership lot after hours and we looked at a few
trucks. We decided we’d like to get a
blue truck, though we hadn’t seen any on the lot. The following day we asked a salesman for a
blue truck that was similar to the red truck he had us test drive. The salesman told us,”There were no blue *** *** trucks on the lot, and they couldn’t get any in for us.” We thought this was strange since there are
many Fcillo dealerships, surely there must be a blue *** truck
available at one of their dealerships.
Apparently the salesman was urged to sell the inventory that remained on
their lot. We could not speak with the
Sales Manager, MrS., since he was not in that day
When introduced to the Finance Manager, we again expressed
our intention to purchase a Ocean Blue *** truck, not the red truck
that we test drove. But the Finance Manager
was doing his best to dissuade us by
explaining that not only is the Ocean Blue color truck very rare and it’s very hard
to locate one, but *** tacks on an extra $2,000-$3,onto the sticker price
just for that Ocean Blue color . He was
definitely trying to discourage our interest and desire in purchasing a blue
truck. Then he changed the subject
quickly by asking us if he “threw in the window rain guards, running boards,
and vinyl bed liner, would that seal the deal on the red truck?” He also said he could give us a break on the total
cost of the environmental protection package. After reluctantly signing paperwork we were told we needed to return
every year to the dealership to have the truck’s environmental protection
inspected at an additional yearly cost of $600, or the protection plan contract
would be voided (Upon returning home we noticed the sales price for the truck
was higher due to all the items that we
were led to believe were being “thrown in to seal the deal”, however they were
actually added to the final cost of the truck.).
In light of the fact that MrS., who handwrote
the response to the Revdex.com, was not working on the day my husband and I
came into the Fcillo Chevy dealership, he actually did not know what
really transpired and what
actually was said by the parties involved on that day
When we finally were able to meet with MrS., the
Sales Manager, and let him know we would like to see if he could locate a
Ocean Blue *** truck for us, so we could swap it for the red truck, which
we didn’t want from the start. MrS
said he’d search for the blue truck for us, and I called every day for about
days. He was always Unavailable, Day
Off, or Not In that day. We never
received a call about the availability of any Blue *** truck. About 2-weeks later we noticed online that Fcillo Chevrolet had Blue *** trucks available. My husband called and asked about their
availability, then identified himself. Mr
S.’s courteous tone immediately changed, and he told my husband “he
felt they had done enough for us “.
(I’d really like to know What Mr
Sfelt they had Done for Us ~ It’s more What they’ve Done to Us
.)
As far as what MrSstated in his handwritten response
about negative statements my husband supposedly made to a customer, this is
what actually transpired: ~ After driving
for hours we arrived at the Fcillo Chevy dealership business office to find
a very young lady busily coloring in the calendar blocks with a yellow hi-liter. When we asked her for our truck registration,
(which we were told the day before had arrived), she searched and found other
registrations, but not oursUpon suggesting that she call the regular office personnel,
to ask where they put our registration, she said she didn’t know how to contact
them. This was a very frustrating
situation, after driving for hours, having to cancel an appointment due to
this unexpected 45+minute delay, and not being able to get our truck registration
quickly. For these reasons my husband’s frustration
with Fcillo Chevrolet resulted in his comment “I would never buy any vehicle
from Fcillo again” within earshot of a Fcillo customer and salesman as he
was leaving the dealership showroom He
never made the other negative statements that MrSincorrectly attributed
to my husband
As was mentioned previously ~ MrStold my husband “he
felt they had done enough for us “.
(I’d really like to know What Mr
Sfelt they had Done for Us ~ It’s more What they’ve Done to Us
.) We lost approximately $10,in
the travalue of the Red *** *** truck by being forced to
drive the red truck off the lot, which we didn’t want in the first place. MrSpromised to keep looking for a
Ocean Blue *** truck for us We
wanted to leave the new red truck right there at the dealership and use our
year old *** truck until the Blue truck arrived, then trade the *** truck in. But we were told, “No, you signed a legal
agreement “, so we were stuck with the red truck that we never wanted in the
first place. This is our response and is what actually occurredRegards,
*** & *** ***
I am responding to Ms [redacted]’s statement, which she has
also posted on [redacted], and possibly other sites I am unaware of. I have not spoken to Ms [redacted] separately,
however I have to spoke to her husband on 2 separate occasions while Ms [redacted]
was “advising” him as what to say in...
the background. I appreciate Ms [redacted]’s concern for a safe
vehicle for her and her family, however Fcillo Kia has gone beyond all expectations
for a reasonable customer, including Fcillo Kia offering to have their
vehicle towed free of charge to the dealership because the turning signals were
not working, and also diagnosing the vehicle free of charge for the concerns
she later expressed on the vehicle. I spoke to Ms [redacted]’s husband, who is a certified mechanic
as he explained about his concerns being the vehicle was brought in for a lower
control arm. The control arm is not
replaced in this recall, but is rather sprayed with a rustproofing
compound. Fcillo Kia does not have a
body shop so we do not have proper ventilation, so all similar recalls are
subleted to [redacted] where the recall is done properly. [redacted] has been approved by Kia Motor
Company to do repairs Nationally for dealership’s without a body shop. It is an extremely easy recall and there is
no dismantling of the vehicle from underneath or inside the vehicle. All customer are clearly made aware they we
sublet the car to [redacted] for the recall. Ms [redacted] brought her vehicle in for the recall and the
concerned concerns with her vehicle not running properly. The recall was done, and I apologize if the
car was not ready as expected as we are at the mercy of [redacted] and their shop
schedule for doing the recall work. Fcillo Kia does shuttle the vehicle to and back from [redacted] by a
responsible employee with no previous issues. Fcillo Kia, like and repair shop across the country has an
hourly labor rate. Fcillo Kia’s labor
rate is $95 and competitive with local dealership repair shops in
[redacted]. Per my conversation with Mr
[redacted]’s and Ms [redacted] coaching in the background they did not want to pay
the any diagnostic charge because Mr [redacted] is a certified mechanic and he
would diagnose the problem himself and let Fcillo Kia know what was needed to
fix the vehicle. This was similar to the
conversation Mike D. had with Ms [redacted] previously, where she was
extremely demanding and vocal at the reception desk that she should not have to
pay for a diagnostic charge. Unfortunately, the Kia Factory Certified Technician was unable to
diagnose the vehicle’s running issue and there was no check engine or warning
lights on the vehicle. As stated before, Fcillo Kia’s labor rate is $95 an hour. Our technician spent well over 1 ½ hours trying to diagnose Ms [redacted]’s
concerns. At a minimum, our Kia
Certified Technician did a gas sample and fuel test to see if the customer had
gotten bad gas, We also checked the vacuum hoses looking for a leak along with
other test, however without the car throwing out a code it is very very
difficult to diagnose. Additional time
was needed, that’s when Ms [redacted] did not want to pay for diagnosis as Mr
[redacted] had stated to me over the phone. Sadly, as I explained to Mr [redacted], when they purchased
their 2009 [redacted] in 2013, they also purchased the best extended warranty Fcillo Kia offers. If they brought the
vehicle back the repair would be more than likely covered by their extended
warranty. I understood [redacted]’s
concerns about the cost for further diagnostic charges and out of goodwill, I
told Mr [redacted] the dealership would pay for all the diagnostic charges and
even have the vehicle towed to the dealership. The purpose of towing their vehicle is not because the
vehicle was running to poorly to drive, it was because the customer stated we
did something to their vehicle so now their dome light and turning signals
don’t work. There is nothing our Kia
Certified Technician did that would be remotely close to affecting the dome
light and turning signals of their vehicle. Also, the recall done at [redacted] was for spraying a lower control arm,
and is also has nothing remotely close to effecting their dome light and
turning signals. However, with customer
service being our first priority, I agreed to assist the [redacted]’s. Mr [redacted], after his wife’s coaching said
they were not going to accept my offer and were going to take their vehicle
elsewhere to get fixed. I agreed to assist the [redacted]’s after explaining I would
cover the diagnostic and towing charge and Ms [redacted] had already taken
personal written attacks on social media against my service manager Mike D.
and myself. Ms [redacted] had also
suggested that Mr Fcillo should make changes to the service department and
expressed that Mike D. should not have a job at Fcillo Kia. I personally spoke with Mr. [redacted] on the
phone and there was never a time I was disrespectful, quite the contrary. Mr [redacted] was originally going to accept my offer
to have the vehicle towed to the dealership, give them a loaner car, and not
charge them for the diagnostic of their vehicle; however with Ms [redacted]’s
coaching him later declined my offer. This is not a reasonable customer. She states threats and intimidation tactics? Ms [redacted] drove away with
her own car and I offered to help them out, what possibly could Fcillo Kia
threatened or intimidated the [redacted]’s with? Thank you for your assistance with this issue. Please let me know if there is anything else
you may need. Sincerely, Pat B. General Manager Fcillo Kia
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My answer to this complaint remains the same, with one change. We are no longer able to offer The [redacted]’s the ability to re-contract their new purchase because the time frame to do so has expired. We are a [redacted] dealership, not a [redacted] dealership. We are unable to look up other franchises’ lease contracts. We are not responsible for a customer’s prior contract with [redacted] Motors. If there are any further questions, I can be reached at ###-###-####. Thank you. Edward D. General Manager
On May 27, 2017 [redacted] purchased a 2016 [redacted], VIN [redacted], with 25,874 miles on the odometer. On June 15,· 2017 [redacted] brought the vehicle to the service department at Fcillo Chrysler of...
Amsterdam with a concern that the check engine light had come. on. Fcillo Chrysler of Amsterdam brought the vehicle to Fcillo Nissan in Latham, NY to have the vehicle diagnosed. The vehicle had 28,196 when it arrived to Fcillo Nissan. The Nissan service technician scanned for codes and followed the manufacturer's diagnostic process. Though there were history codes stored in the vehicles computer, the codes were not active and the vehicle was operating to manufacturers specifications at that time. Since the concern was not active and all systems were functioning as they should, there was nothing further to diagnose. The vehicle was test driven several times in an effort to recreate the concern and to attempt to trigger any faults. No faults or signs of any issues were present. The vehicle was returned to the customer with the understanding that no repairs had been performed and should the light come back on the vehicle would need to be looked at again. On July 13, 2017 the vehicle was brought back by the customer. The service technician performed the diagnosis for the check engine light and a cold start skip concern. The technician found that the engine only skips for approximately 30-45 seconds when the engine is cold and first started. Based on the diagnosis and the advice from Nissan technical assistance, the technician replaced the #1 fuel injector. This was based on the vehicles skip counter pointing to only that one cylinder skipping. This replacement did not change the symptoms and the vehicle still continued to skip for 30-45 seconds when the engine was cold and started for the first time. The technician also replaced the spark plugs which also yielded no change. The Nissan field technical service representative (DTS) was called in from the manufacturer on July 27, 2017. He worked with technician to attempt to pinpoint cause. He attempted to reproduce the concern with the technician but the vehicle was not malfunctioning at that time. He had us drive the vehicle, take recordings of the data monitors and send them to him. The technician and the DTS communicated on July 28th and July 31st about the recordings. On August 3, 2017 the DTS returned to work with the technician again in an effort to diagnose the issue. The vehicle was still not acting up during this visit. We were instructed to continue driving the vehicle periodically and recording the monitors to send back to the DTS. The technician maintained communication with the DTS on August 4th, August 9th, and August 16th. The service manager also sent the DTS an email on August 181h requesting further instruction on how to proceed. On August 18, 2017 the DTS instructed us to replace the fuel rail and all four injectors. The parts have were ordered and arrived August 23, 2017.
Fred, Bob and the rest of the Fcillo team were great. We were able to reach a deal and I love the new car. I would definitely go back.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. During the sales transaction, we were told by Logan and Kevin that there would be no additional fees due to the lease termination. This was reiterated several times in an attempt make an agreeable deal for the new vehicle we were buying. I had given Kevin permission to speak w/ [redacted] Finance so he could obtain the info needed for me to turn in the car and terminate the lease then in February 2017, I received a $513 bill from [redacted] motor Finance co for lease termination fees. My husband and I had contact with staff at Fucillo Dodge Ram, including Logan and Kevin, on these dates: 2/14/17 (5:17pm), 2/16/17 (9:55a), 2/18/17 (5 calls at various times), 2/20/17 (12:17p), 2/23/17 (10:37a), 3/3/17 (5:41p), 3/8/17 (5:56p), 3/24/17 (11:23a & 11:34a), 3/27/17 (10a & 2:18p), 3/29/17(3:18p), 4/4/17 (9:16a), 4/5/17 (8:31a & 10:07a), 4/10/17 (4:11p), 4/11/17 (11:19a), 4/17/17 (5:16p), 4/18/17 (1:25p, 3:55p & 4:37p), 4/19/17 (8:57a). After that last phone call in april, 2017, we were told the issue was resolved with [redacted] Motor finance company. In Nov 2017 I received a notice from the collection agency for the $513 and after that time, all other attempts to contact the dealership were unsuccessful. On 12/8/17 (8:41a), the dealership contacted us to schedule a routine maintenance and at that time, we requested to have the manager call us, which he did not.
Regards,
[redacted]
Thank you for your inquiry and for your business. We at Fcillo hyundai work very hard at satisfying our customers and providing the best products and services possible. We certainly negotiated in good faith and you accepted the terms and conditions we offered. We do understand that you wanted to...
breturn the xar but in New York State there is no cooling off period when purchasing or leasing a car at a dealership. The disposition fee that [redacted] Finance charged you is not a fee that we are reponsible or involved with. However, as a token of good will, we are going to reimburse you the fee. Once again, thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Fucillo said when I brought the car back in July the replaced and resurfaced the brakes. You don't resurface new brakes, you either replace them or resurface them and I was told they were replaced and if they were replaced them why did I have to bring them back 2 months later when brakes are supposed to be good for at least 30,000 miles
Regards,
[redacted]
Our General Manger wants Mr. [redacted] wants to be satisfied. We will mail a check to Mr. [redacted] for the remainder of the 303.00. A check will be mailed for 153.00 by Monday. If you have any other questions please feel free to contact me at ###-###-#### or [redacted].com. Thank you, Kimberly C. BDC Manager Fcillo Lincoln Hyundai of Schenectady
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a mailed statement from [redacted] illustrating that the two purchases from Fucillo Inc have been removed from my credit report. Am I eligible for a token 'gift' from Fucillo Inc ,their finace agenies or [redacted] for the work I had to do to get it removed for over 1 year? Respectfully, [redacted]-[redacted]
Vehicle was purchased on 4/18/16 at 36234 miles. First appointment on 9/26/16 45110 customer complained of transmission slipping at 65 mph. Checked vehicle over found vehicle performing to specifications. Appointment 2 on 3/23/17 at 53347 customer complained of a...
check engine light. Scanned and checked history code of P0299 turbocharger over boost . Vehicle was performing to specifications at that time. We did find some oil leaks at the oil pan and left front axle seal and repaired. Appointment 3 on 4/24/17 customer complained of a check engine light . We scanned and found codes P0106, P0171 and P1101 Found pcv valve stuck in valve cover . Replace valve cover vehicle performing to specifications. Appointment 4 4/18/17 customer complained of a check engine light. Scanned engine found code P0299 turbo charger under boost. Found turbo charger faulty and replaced. Vehicle performing to specifications. Appointment 5 9/11/17 customer complained of a check engine light. Scanned engine found code P015b Oxygen sensor code. Advised customer to replace oxygen sensor but declined repairs. All other repairs were covered under [redacted] warranty. The last repair was an emission warranty item . The emission warranty ran out 7/18/16 at 50009 miles. It is unfortunate that the customer has had this many issues with her vehicle , but all were repaired in a timely manner and none of the codes or issues were the same. I offered to have her to come in again and we would put her in a vehicle and we would look it over again. She declined what I had offered. I am not sure what her other technician did to replace sensor if he used and aftermarket one or not. Some times that makes a difference and all our technicians are highly trained and ASE certified.
In response to [redacted] ( [redacted]'s) Revdex.com complaint. The owner's vehicle was driven into Fcillo Chevrolet on 11/ 20/ 2015. A Work Order #[redacted] was opened as to address our customer concern. Customer stated that there was a bad grinding noise when going in reverse and that vehicle would barely...
move. Technicians physical diagnosis determined an internal failure in the automatic transmission. I was necessary to remove transmission to disassemble to determine cause of failure and repair process. Customer was put into Alternate Transportation as per warranty guidelines on 11/21/2015 thru 12/19/2015. Cost comparison was done for repair or replacement of transmission. Parts to overhaul and repair transmission were unavailable. A new [redacted] Transmission was ordered for completion of repair. Transmission not readily available. SPAC case opened #[redacted] to track part. Part will become available but no release date was given as to ship date. Customer decided after 3 weeks to explore options. At this point customer had decided to trade vehicle in rather than wait for [redacted] to arrive. Note> customer was still in courtesy transportation at no charge. Customer started working with Sales Department on trading vehicle in. At this time our sales department asked if there was anything that could be done as a form of good will for inconvenience. Fcillo Chevrolet applied for and received a ** Customer Assistance voucher for $1500.00 to be applied to the trade. At no point was a Buy-Back discussed with the Sales or Service Departments. Customer took delivery of a 2016 [redacted] on 12/28/2015. The new [redacted] transmission was released and received on 02/01/2016. Transmission was installed and completed. [redacted] would have kept customer in alternate transportation till part arrived. Customer chose not to wait. General Manager Fcillo Chevrolet, Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email telling me the complaint was settled and is now closed. I am not satisfied with the settlement. I called fucillo kia and I was told I would get a free oil change and a tire rotation. The lease manager failed to notify [redacted] finance that my last 3 payments had been waived by fucillo kia since I was leasing another [redacted]. This showed on my credit report as late/delinquent. I called them numerous times about this issue and it is still on my credit report. They need to notify [redacted] finance that these 3 payments are not late/ delinquent. They won't even call me back. This is not satisfactory and bad business. I feel this complaint needs to be reopened. Correct credit report through [redacted] finance. Free repairs/tire.
Regards,
[redacted]
Regarding the above complaint Mr*** is correctTo obtain a second key and have it programmed should only take a week at the mostIn my opinion we failed in providing Mr*** the proper service he deserves and is entitled toI understand he would rather bring
his vehicle elsewhere for service but I am sending him a gift certificate for future service should he allow us the opportunity to restore his faith in us
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
cillos I took it there to be repairedI do believe I am entitled to take my new vehicle to any *** dealer per the vehicles warranty
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI know I didn't purchase the vehicle at F
Regards, *** ***
*** and I had a conversation about what had transpired in April on 9-12-17. She expressed her concerns about what had happened. I felt that we resolved everything and that she is happy with her
cillo Hyundai of Greece
vehicle. I expressed that I am looking forward to a great relationship of servicing all of her vehicle needs. She has my cell number and direct line at the dealership. Currently we have an open line of communication in the event that *** needs anything at allTyScot HF
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
cillo Chevrolet of Nelliston, NY, I was unaware that he was ready to look
cillo
cillo dealership lot after hours and we looked at a few
cillo dealerships, surely there must be a blue *** truck
cillo Chevy dealership, he actually did not know what
cillo Chevrolet had Blue *** trucks available. My husband called and asked about their
cillo Chevy dealership business office to find
cillo Chevrolet resulted in his comment “I would never buy any vehicle
cillo again” within earshot of a F
cillo customer and salesman as he
Our Response to the Revdex.com:
When my husband, *** ***, made the initial phone call
to F
for a replacement for his *** truck, purchased years earlier at F
Ford of Nelliston. One evening he took
me to the F
trucks. We decided we’d like to get a
blue truck, though we hadn’t seen any on the lot. The following day we asked a salesman for a
blue truck that was similar to the red truck he had us test drive. The salesman told us,”There were no blue *** *** trucks on the lot, and they couldn’t get any in for us.” We thought this was strange since there are
many F
available at one of their dealerships.
Apparently the salesman was urged to sell the inventory that remained on
their lot. We could not speak with the
Sales Manager, MrS., since he was not in that day
When introduced to the Finance Manager, we again expressed
our intention to purchase a Ocean Blue *** truck, not the red truck
that we test drove. But the Finance Manager
was doing his best to dissuade us by
explaining that not only is the Ocean Blue color truck very rare and it’s very hard
to locate one, but *** tacks on an extra $2,000-$3,onto the sticker price
just for that Ocean Blue color . He was
definitely trying to discourage our interest and desire in purchasing a blue
truck. Then he changed the subject
quickly by asking us if he “threw in the window rain guards, running boards,
and vinyl bed liner, would that seal the deal on the red truck?” He also said he could give us a break on the total
cost of the environmental protection package. After reluctantly signing paperwork we were told we needed to return
every year to the dealership to have the truck’s environmental protection
inspected at an additional yearly cost of $600, or the protection plan contract
would be voided (Upon returning home we noticed the sales price for the truck
was higher due to all the items that we
were led to believe were being “thrown in to seal the deal”, however they were
actually added to the final cost of the truck.).
In light of the fact that MrS., who handwrote
the response to the Revdex.com, was not working on the day my husband and I
came into the F
really transpired and what
actually was said by the parties involved on that day
When we finally were able to meet with MrS., the
Sales Manager, and let him know we would like to see if he could locate a
Ocean Blue *** truck for us, so we could swap it for the red truck, which
we didn’t want from the start. MrS
said he’d search for the blue truck for us, and I called every day for about
days. He was always Unavailable, Day
Off, or Not In that day. We never
received a call about the availability of any Blue *** truck. About 2-weeks later we noticed online that
F
availability, then identified himself. Mr
S.’s courteous tone immediately changed, and he told my husband “he
felt they had done enough for us “.
(I’d really like to know What Mr
Sfelt they had Done for Us ~ It’s more What they’ve Done to Us
.)
As far as what MrSstated in his handwritten response
about negative statements my husband supposedly made to a customer, this is
what actually transpired: ~ After driving
for hours we arrived at the F
a very young lady busily coloring in the calendar blocks with a yellow hi-liter. When we asked her for our truck registration,
(which we were told the day before had arrived), she searched and found other
registrations, but not oursUpon suggesting that she call the regular office personnel,
to ask where they put our registration, she said she didn’t know how to contact
them. This was a very frustrating
situation, after driving for hours, having to cancel an appointment due to
this unexpected 45+minute delay, and not being able to get our truck registration
quickly. For these reasons my husband’s frustration
with F
from F
was leaving the dealership showroom He
never made the other negative statements that MrSincorrectly attributed
to my husband
As was mentioned previously ~ MrStold my husband “he
felt they had done enough for us “.
(I’d really like to know What Mr
Sfelt they had Done for Us ~ It’s more What they’ve Done to Us
.) We lost approximately $10,in
the travalue of the Red *** *** truck by being forced to
drive the red truck off the lot, which we didn’t want in the first place. MrSpromised to keep looking for a
Ocean Blue *** truck for us We
wanted to leave the new red truck right there at the dealership and use our
year old *** truck until the Blue truck arrived, then trade the *** truck in. But we were told, “No, you signed a legal
agreement “, so we were stuck with the red truck that we never wanted in the
first place. This is our response and is what actually occurredRegards,
*** & *** ***
Regarding the above customer, [redacted], and per the GM Derek P., this customer's car was fixed and finished on August 1, 2016.
I am responding to Ms [redacted]’s statement, which she has
cillo Kia has gone beyond all expectations
cillo Kia offering to have their
cillo Kia does not have a
cillo Kia does shuttle the vehicle to and back from [redacted] by a
cillo Kia, like and repair shop across the country has an
cillo Kia’s labor
cillo Kia know what was needed to
cillo Kia’s labor rate is $95 an hour. Our technician spent well over 1 ½ hours trying to diagnose Ms [redacted]’s
cillo Kia offers. If they brought the
cillo should make changes to the service department and
cillo Kia. I personally spoke with Mr. [redacted] on the
cillo Kia
cillo Kia
also posted on [redacted], and possibly other sites I am unaware of. I have not spoken to Ms [redacted] separately,
however I have to spoke to her husband on 2 separate occasions while Ms [redacted]
was “advising” him as what to say in...
the background. I appreciate Ms [redacted]’s concern for a safe
vehicle for her and her family, however F
for a reasonable customer, including F
vehicle towed free of charge to the dealership because the turning signals were
not working, and also diagnosing the vehicle free of charge for the concerns
she later expressed on the vehicle. I spoke to Ms [redacted]’s husband, who is a certified mechanic
as he explained about his concerns being the vehicle was brought in for a lower
control arm. The control arm is not
replaced in this recall, but is rather sprayed with a rustproofing
compound. F
body shop so we do not have proper ventilation, so all similar recalls are
subleted to [redacted] where the recall is done properly. [redacted] has been approved by Kia Motor
Company to do repairs Nationally for dealership’s without a body shop. It is an extremely easy recall and there is
no dismantling of the vehicle from underneath or inside the vehicle. All customer are clearly made aware they we
sublet the car to [redacted] for the recall. Ms [redacted] brought her vehicle in for the recall and the
concerned concerns with her vehicle not running properly. The recall was done, and I apologize if the
car was not ready as expected as we are at the mercy of [redacted] and their shop
schedule for doing the recall work. F
responsible employee with no previous issues. F
hourly labor rate. F
rate is $95 and competitive with local dealership repair shops in
[redacted]. Per my conversation with Mr
[redacted]’s and Ms [redacted] coaching in the background they did not want to pay
the any diagnostic charge because Mr [redacted] is a certified mechanic and he
would diagnose the problem himself and let F
fix the vehicle. This was similar to the
conversation Mike D. had with Ms [redacted] previously, where she was
extremely demanding and vocal at the reception desk that she should not have to
pay for a diagnostic charge. Unfortunately, the Kia Factory Certified Technician was unable to
diagnose the vehicle’s running issue and there was no check engine or warning
lights on the vehicle. As stated before,
F
concerns. At a minimum, our Kia
Certified Technician did a gas sample and fuel test to see if the customer had
gotten bad gas, We also checked the vacuum hoses looking for a leak along with
other test, however without the car throwing out a code it is very very
difficult to diagnose. Additional time
was needed, that’s when Ms [redacted] did not want to pay for diagnosis as Mr
[redacted] had stated to me over the phone. Sadly, as I explained to Mr [redacted], when they purchased
their 2009 [redacted] in 2013, they also purchased the best extended warranty
F
vehicle back the repair would be more than likely covered by their extended
warranty. I understood [redacted]’s
concerns about the cost for further diagnostic charges and out of goodwill, I
told Mr [redacted] the dealership would pay for all the diagnostic charges and
even have the vehicle towed to the dealership. The purpose of towing their vehicle is not because the
vehicle was running to poorly to drive, it was because the customer stated we
did something to their vehicle so now their dome light and turning signals
don’t work. There is nothing our Kia
Certified Technician did that would be remotely close to affecting the dome
light and turning signals of their vehicle. Also, the recall done at [redacted] was for spraying a lower control arm,
and is also has nothing remotely close to effecting their dome light and
turning signals. However, with customer
service being our first priority, I agreed to assist the [redacted]’s. Mr [redacted], after his wife’s coaching said
they were not going to accept my offer and were going to take their vehicle
elsewhere to get fixed. I agreed to assist the [redacted]’s after explaining I would
cover the diagnostic and towing charge and Ms [redacted] had already taken
personal written attacks on social media against my service manager Mike D.
and myself. Ms [redacted] had also
suggested that Mr F
expressed that Mike D. should not have a job at F
phone and there was never a time I was disrespectful, quite the contrary. Mr [redacted] was originally going to accept my offer
to have the vehicle towed to the dealership, give them a loaner car, and not
charge them for the diagnostic of their vehicle; however with Ms [redacted]’s
coaching him later declined my offer. This is not a reasonable customer. She states threats and intimidation tactics? Ms [redacted] drove away with
her own car and I offered to help them out, what possibly could F
threatened or intimidated the [redacted]’s with? Thank you for your assistance with this issue. Please let me know if there is anything else
you may need. Sincerely, Pat B. General Manager F
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My answer to this complaint remains the same, with one change. We are no longer able to offer The [redacted]’s the ability to re-contract their new purchase because the time frame to do so has expired. We are a [redacted] dealership, not a [redacted] dealership. We are unable to look up other franchises’ lease contracts. We are not responsible for a customer’s prior contract with [redacted] Motors. If there are any further questions, I can be reached at ###-###-####. Thank you. Edward D. General Manager
On May 27, 2017 [redacted] purchased a 2016 [redacted], VIN [redacted], with 25,874 miles on the odometer. On June 15,· 2017 [redacted] brought the vehicle to the service department at F
cillo Chrysler of...
cillo Chrysler of Amsterdam brought the vehicle to F
cillo Nissan in Latham, NY to have the vehicle diagnosed. The vehicle had 28,196 when it arrived to F
cillo Nissan. The Nissan service technician scanned for codes and followed the manufacturer's diagnostic process. Though there were history codes stored in the vehicles computer, the codes were not active and the vehicle was operating to manufacturers specifications at that time. Since the concern was not active and all systems were functioning as they should, there was nothing further to diagnose. The vehicle was test driven several times in an effort to recreate the concern and to attempt to trigger any faults. No faults or signs of any issues were present. The vehicle was returned to the customer with the understanding that no repairs had been performed and should the light come back on the vehicle would need to be looked at again. On July 13, 2017 the vehicle was brought back by the customer. The service technician performed the diagnosis for the check engine light and a cold start skip concern. The technician found that the engine only skips for approximately 30-45 seconds when the engine is cold and first started. Based on the diagnosis and the advice from Nissan technical assistance, the technician replaced the #1 fuel injector. This was based on the vehicles skip counter pointing to only that one cylinder skipping. This replacement did not change the symptoms and the vehicle still continued to skip for 30-45 seconds when the engine was cold and started for the first time. The technician also replaced the spark plugs which also yielded no change. The Nissan field technical service representative (DTS) was called in from the manufacturer on July 27, 2017. He worked with technician to attempt to pinpoint cause. He attempted to reproduce the concern with the technician but the vehicle was not malfunctioning at that time. He had us drive the vehicle, take recordings of the data monitors and send them to him. The technician and the DTS communicated on July 28th and July 31st about the recordings. On August 3, 2017 the DTS returned to work with the technician again in an effort to diagnose the issue. The vehicle was still not acting up during this visit. We were instructed to continue driving the vehicle periodically and recording the monitors to send back to the DTS. The technician maintained communication with the DTS on August 4th, August 9th, and August 16th. The service manager also sent the DTS an email on August 181h requesting further instruction on how to proceed. On August 18, 2017 the DTS instructed us to replace the fuel rail and all four injectors. The parts have were ordered and arrived August 23, 2017.
Amsterdam with a concern that the check engine light had come. on. F
Fred, Bob and the rest of the F
cillo team were great. We were able to reach a deal and I love the new car. I would definitely go back.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. During the sales transaction, we were told by Logan and Kevin that there would be no additional fees due to the lease termination. This was reiterated several times in an attempt make an agreeable deal for the new vehicle we were buying. I had given Kevin permission to speak w/ [redacted] Finance so he could obtain the info needed for me to turn in the car and terminate the lease then in February 2017, I received a $513 bill from [redacted] motor Finance co for lease termination fees. My husband and I had contact with staff at Fucillo Dodge Ram, including Logan and Kevin, on these dates: 2/14/17 (5:17pm), 2/16/17 (9:55a), 2/18/17 (5 calls at various times), 2/20/17 (12:17p), 2/23/17 (10:37a), 3/3/17 (5:41p), 3/8/17 (5:56p), 3/24/17 (11:23a & 11:34a), 3/27/17 (10a & 2:18p), 3/29/17(3:18p), 4/4/17 (9:16a), 4/5/17 (8:31a & 10:07a), 4/10/17 (4:11p), 4/11/17 (11:19a), 4/17/17 (5:16p), 4/18/17 (1:25p, 3:55p & 4:37p), 4/19/17 (8:57a). After that last phone call in april, 2017, we were told the issue was resolved with [redacted] Motor finance company. In Nov 2017 I received a notice from the collection agency for the $513 and after that time, all other attempts to contact the dealership were unsuccessful. On 12/8/17 (8:41a), the dealership contacted us to schedule a routine maintenance and at that time, we requested to have the manager call us, which he did not.
Regards,
[redacted]
Thank you for your inquiry and for your business. We at F
cillo hyundai work very hard at satisfying our customers and providing the best products and services possible. We certainly negotiated in good faith and you accepted the terms and conditions we offered. We do understand that you wanted to...
breturn the xar but in New York State there is no cooling off period when purchasing or leasing a car at a dealership. The disposition fee that [redacted] Finance charged you is not a fee that we are reponsible or involved with. However, as a token of good will, we are going to reimburse you the fee. Once again, thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Fucillo said when I brought the car back in July the replaced and resurfaced the brakes. You don't resurface new brakes, you either replace them or resurface them and I was told they were replaced and if they were replaced them why did I have to bring them back 2 months later when brakes are supposed to be good for at least 30,000 miles
Regards,
[redacted]
Unfortunately we have done all we can. We appreciate the opportunity. Thank You
Our General Manger wants Mr. [redacted] wants to be satisfied. We will mail a check to Mr. [redacted] for the remainder of the 303.00. A check will be mailed for 153.00 by Monday. If you have any other questions please feel free to contact me at ###-###-#### or [redacted].com. Thank you, Kimberly C. BDC Manager F
cillo Lincoln Hyundai of Schenectady
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a mailed statement from [redacted] illustrating that the two purchases from Fucillo Inc have been removed from my credit report. Am I eligible for a token 'gift' from Fucillo Inc ,their finace agenies or [redacted] for the work I had to do to get it removed for over 1 year? Respectfully, [redacted]-[redacted]
Vehicle was purchased on 4/18/16 at 36234 miles. First appointment on 9/26/16 45110 customer complained of transmission slipping at 65 mph. Checked vehicle over found vehicle performing to specifications. Appointment 2 on 3/23/17 at 53347 customer complained of a...
check engine light. Scanned and checked history code of P0299 turbocharger over boost . Vehicle was performing to specifications at that time. We did find some oil leaks at the oil pan and left front axle seal and repaired. Appointment 3 on 4/24/17 customer complained of a check engine light . We scanned and found codes P0106, P0171 and P1101 Found pcv valve stuck in valve cover . Replace valve cover vehicle performing to specifications. Appointment 4 4/18/17 customer complained of a check engine light. Scanned engine found code P0299 turbo charger under boost. Found turbo charger faulty and replaced. Vehicle performing to specifications. Appointment 5 9/11/17 customer complained of a check engine light. Scanned engine found code P015b Oxygen sensor code. Advised customer to replace oxygen sensor but declined repairs. All other repairs were covered under [redacted] warranty. The last repair was an emission warranty item . The emission warranty ran out 7/18/16 at 50009 miles. It is unfortunate that the customer has had this many issues with her vehicle , but all were repaired in a timely manner and none of the codes or issues were the same. I offered to have her to come in again and we would put her in a vehicle and we would look it over again. She declined what I had offered. I am not sure what her other technician did to replace sensor if he used and aftermarket one or not. Some times that makes a difference and all our technicians are highly trained and ASE certified.
In response to [redacted] ( [redacted]'s) Revdex.com complaint. The owner's vehicle was driven into F
cillo Chevrolet on 11/ 20/ 2015. A Work Order #[redacted] was opened as to address our customer concern. Customer stated that there was a bad grinding noise when going in reverse and that vehicle would barely...
cillo Chevrolet applied for and received a ** Customer Assistance voucher for $1500.00 to be applied to the trade. At no point was a Buy-Back discussed with the Sales or Service Departments. Customer took delivery of a 2016 [redacted] on 12/28/2015. The new [redacted] transmission was released and received on 02/01/2016. Transmission was installed and completed. [redacted] would have kept customer in alternate transportation till part arrived. Customer chose not to wait. General Manager F
cillo Chevrolet, Inc.
move. Technicians physical diagnosis determined an internal failure in the automatic transmission. I was necessary to remove transmission to disassemble to determine cause of failure and repair process. Customer was put into Alternate Transportation as per warranty guidelines on 11/21/2015 thru 12/19/2015. Cost comparison was done for repair or replacement of transmission. Parts to overhaul and repair transmission were unavailable. A new [redacted] Transmission was ordered for completion of repair. Transmission not readily available. SPAC case opened #[redacted] to track part. Part will become available but no release date was given as to ship date. Customer decided after 3 weeks to explore options. At this point customer had decided to trade vehicle in rather than wait for [redacted] to arrive. Note> customer was still in courtesy transportation at no charge. Customer started working with Sales Department on trading vehicle in. At this time our sales department asked if there was anything that could be done as a form of good will for inconvenience. F
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email telling me the complaint was settled and is now closed. I am not satisfied with the settlement. I called fucillo kia and I was told I would get a free oil change and a tire rotation. The lease manager failed to notify [redacted] finance that my last 3 payments had been waived by fucillo kia since I was leasing another [redacted]. This showed on my credit report as late/delinquent. I called them numerous times about this issue and it is still on my credit report. They need to notify [redacted] finance that these 3 payments are not late/ delinquent. They won't even call me back. This is not satisfactory and bad business. I feel this complaint needs to be reopened. Correct credit report through [redacted] finance. Free repairs/tire.
Regards,
[redacted]