I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Finally getting a reply after over 2 months is really a bad deal, I will just eat the cost on this and stay away from there. Thank you Revdex.com for the help. There really wasn't any offer to fix the issue except bringing the vehicle to Fucillo's which I've stated I won't do after such a horrific experience. Plus you never deal with the same person out right, on here a Chris, a phone call the same day from a Dave. If I can request them to at least mail me my extended warranty information that I have called and emailed about on a couple different occasions since I've purchased he [redacted] that would be nice. I was promised a call back on that as well in November. I have the email if you need that, since it seems my claims weren't so believable ( my impression from the reply ). Photo attached of scratches on the passenger side of vehicle before [redacted] repaired them over 2 months ago! The other marks that were suppose to be painted are still on the vehicle (drivers side) along with the dirt that is under the paint. I again will have it repaired at my own cost because I won't be taken the vehicle anywhere near Fucillo's.
Regards,
[redacted]
Revdex.com spoke to Colby at business and the following was relayed: I personally dealt with this customer. His issues were taken care of and he did have the vehicle balanced somewhere else and we also reimbursed him for that.
Fcillo Toyota has attempted to contact [redacted] with regards to the repairs to the [redacted] and at this time has not gotten a response back from her. We would like to inspect the current state of the vehicle for the repairs she is requesting in order to make an accurate determination of...
cost and also to see the new damage which she is claiming that we did. It is our goal in meeting with [redacted], to resolve this matter as we consider her a valuable customer and look forward to speaking with her soon. Please contact Christopher O. at ###-###-#### to arrange a time to meet Sincerely, Christopher O. Fcillo Toyota
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to set up an appointment with [redacted]'s, please set up a day an time and I'll see if I can get it over there.
Regards,
[redacted]
We did hear out the customer. I looked up the service history on the vehicle and the tires were well within tolerance for ny state inspection. There is no way that a technician can look at a tire 8000 miles later and determine what shape those tires may have been in at that time.The...
customer took delivery of the vehicle and at the time made no mention of tires. We explained to the customer that when you buy a used car that is what you are getting, tires and all. The customer had never contacted us about his issue with the tires. He went elsewhere and then walked in with an invoice for his new tires. We never had a chance to see the "worn tires". In summary, it is our position that the the tires that were on the customers vehicle passed ny state inspection 8000 miles ago when he took delivery. we do not feel that we are financially responsible for the fact that the tires on the used vehicle that he purchased wore as tires will. CJ O. General Manager Fcillo Toyota
I'm writing in response to the Revdex.com
complaint #[redacted], customer [redacted]. Customer's complaint states that
she would like a refund of her second towing, diagnosis and repair of her 2009
[redacted], as it was clearly under the warranty period as well as the miles
and...
we should honor our own warranty. Please see attached, a clear copy of the New York State
limited warranty for used vehicles that [redacted] acknowledged and signed
at the time of delivery. The vehicle had 98,888 miles on it and she purchased it on 10/29/2017. The limited warranty states that if the
odometer is more than 80,000, up to 100,000 miles,
coverage will apply for 30 days after delivery or 1,000 miles, whichever comes
first. She contacted the dealership on 2/7/18 in regards to the issues she was having, at that time the
vehicle had 101,000 miles on it. We are under no obligation to fix the issues at no cost. Please free to contact me with any
questions at ###-###-####. Sincerely, Ashley G. Controller Ashley M. Green Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My compliant has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com spoke to consumer and he relayed that he disagrees with the business response. He stated that he had agreed to trade-in values of $8,900 for the [redacted] to pay off the loan and negotiated for $4,000 for the [redacted], for a total of $13,900. The next day when he returned to sign the papers he did not check what he was signing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
this matter is not closed there advertisement states bad credit or no credit
MRS. [redacted] DID COME IN AND SPOKE TO OUR F&I MANAGER MIKE H. ON 3/21/16. HE GAVE HER PHONE NUMBERS TO THE BANKS IN QUESTION AND TOLD HER THAT THE BANKS NEED TO PROVIDE HER WITH LETTER THAT SHE IS NOT ON THE LOANS. I HAVE GONE THROUGH THE DEALS AND HER NAME AND SS NUMBER...
IS NO WHERE ON OUR PAPERWORK. US PROVIDING HER A LETTER WILL DO NO GOOD TO CORRECT THIS. SHE NEEDS TO CONTACT THE BANKS. I CAN PROVIDE ANY PAPER WORK NEED BUT SHE IS NO WHERE ON THE PAPERWORK.
Revdex.com spoke to Tammy at business and the following was relayed: This has been taken care of. We did overnight a check for the balance due and this has been resolved.
This response is to answer the complaint by [redacted], case number [redacted] against Fcillo Automotive Group. It is the goal of our company to always treat our customers with a high level of respect, on occasion we are not able to come to finance terms on vehicle purchases that satisfy the...
customer. This can happen for a number of reasons including customer credit rating, price of vehicle, inaccurate expectations of payment, as well as many other reasons. On October 20, 2016 Mr. [redacted] visited our [redacted] location and looked at a vehicle which had a retail price of $24,000. After the sales associate and manager reviewed all aspects of the purchase including trade in value for the 2011 [redacted] owned by Mr. [redacted], credit rating, down payment, etc...., we presented Mr. [redacted] with the payment options for the vehicle he test drove. Mr. [redacted] did not agree to the offer that was presented to him and abruptly left the dealership. It is our hope to make a sale with each and every customer. In Mr. [redacted]'s letter he states he would like us to lower the price of the vehicle to make it more affordable. We would invite him to come back in to the dealership to see what options he may have at this time. If you have any further questions with regards to this matter. Please contact Robert E. at ###-###-#### option #1. Sincerely, Robert E. General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]'s vehicle is currently registered in his name, We will certainly reach out to [redacted] finance to obtain a copy of the title for the customer, titles are not issued to the customer when a vehicle is leased the title are held by [redacted]. once fcillo kia receives the copy of...
the title from [redacted] we wll contact Mr.[redacted] to come in and pick a copy
Thank you for your inquiry and the opportunity. We do advertise that we can help folks with less than perfect and encourage customers to apply and give us a chance to look at the credit situation reguardless of what it could be. However, we never had nor will make a claim that we would or...
could get EVERY ONE approved for a car loan. None of our commercials say that, since it would not be something that we can promise. That been said, we have in fact been able to help folks with many different types of credit issues and situations and have secured car loans for them, but every situation is different and at times we can't help. We do thank you for the application and appologize for any inconvenience.
We bought a 2014 [redacted] in 2014. This car went in for repair last year to replace the clutch. About a month ago we returned to the dealership. This car needs to have the clutch replaced again. A phone call to the dealership today 10/24/16 I am told we are 3rd in line for repair . This is the...
same answer we got a month ago. Wait will be another 3 to 4 weeks. The repair department tells me they don't have a mechanic available to do all the repairs. This car is getting worse to drive safely. Any help you can give us would be appreciated.
Revdex.com spoke to Sam P. at business and the following was relayed: The customer can contact me directly and we will schedule an appointment to sit down and discuss. Call ###-###-####, hit prompt 1 and ask for Sam.
This was a very honest mistake. The customer and my salesperson were basing their pricing on a vehicle that the customer was looking at on the [redacted] national website. It just so happens that the vehicle was a 2017 [redacted] FWD. The pricing and payments that we quoted the customer were based on...
a 4x4 [redacted] which is the vehicle she had requested. The 4x4 [redacted] is priced over 2000 more than the the FWD model. When we realized the mistake in pricing I quickly brought it to the attention of the customer and apologized and explained that there had been a miscommunication between her and the salesperson and myself and I offered her 300.00 more for her trade in. She refused. There wasn't anything at all shady about the transaction .
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement was made to us that the stripes were factory
installed by Lou, I had verified this more than once with him. Also for Lou
having 18 years of extensive knowledge on [redacted] vehicles, he did not show us
that he did. A few things he told us that were not true on the truck was it had
memory seats it doesn’t, pedal adjusters it does not have that either. No
matter who installed the stripes they are wrong and Fcillos sold the truck
with the poor workmanship, it would have been one thing if the truck made it
through a full winter but it had only made it 2 weeks before they were peeling.
The time it took to have the truck fixed was unacceptable and having to follow up
so many times with the dealership was also unacceptable. The truck is still not
fixed correctly. When the truck was dropped off to me by their runner I showed
her the stripes and how bad they still looked she agreed with me they did not
look good. When I got home with the truck and showed my husband he was very
upset that the stripes were still not correct, the truck having damage from the
person who installed the stripes and being told we could NOT use a snow brush
on the truck and we could NOT take it through a car wash. Felix stated that he
would give the information to the GM. I did not receive a call back from the GM
so I sent in this complaint along with calling the corporate office which
resulted in the call back from Dave the GM who told me that he was not going to
do anything to help us with the truck and that he did NOT want our business
anymore and he washed his hands of the problem. I was shocked with the way he
treated me on the phone and the lack of respect I received from him. I ended up
reporting this to [redacted] which when they got involved the report they
received at first was that they were not aware of any problems I was having.
When I gave [redacted] all the text messages along with the dates and times
and who I talked to along with one of the excuses I received was the manager
was out due to being hospitalized and they could not do anything until he
returned which could be weeks. She brought this back to Fcillos and she
received the same response as we did they washed their hands of the problem and
would not be fixing anything for us. To say this problem is resolved it is not
and we were never offered to bring the truck back again to be fixed, but we
were told that they never wanted to do business with us again, which is fine
with me because I will never do business with them again. This was all said
after we had purchased 4 vehicles from them.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Finally getting a reply after over 2 months is really a bad deal, I will just eat the cost on this and stay away from there. Thank you Revdex.com for the help. There really wasn't any offer to fix the issue except bringing the vehicle to Fucillo's which I've stated I won't do after such a horrific experience. Plus you never deal with the same person out right, on here a Chris, a phone call the same day from a Dave. If I can request them to at least mail me my extended warranty information that I have called and emailed about on a couple different occasions since I've purchased he [redacted] that would be nice. I was promised a call back on that as well in November. I have the email if you need that, since it seems my claims weren't so believable ( my impression from the reply ). Photo attached of scratches on the passenger side of vehicle before [redacted] repaired them over 2 months ago! The other marks that were suppose to be painted are still on the vehicle (drivers side) along with the dirt that is under the paint. I again will have it repaired at my own cost because I won't be taken the vehicle anywhere near Fucillo's.
Regards,
[redacted]
Revdex.com spoke to Colby at business and the following was relayed: I personally dealt with this customer. His issues were taken care of and he did have the vehicle balanced somewhere else and we also reimbursed him for that.
F
cillo Toyota has attempted to contact [redacted] with regards to the repairs to the [redacted] and at this time has not gotten a response back from her. We would like to inspect the current state of the vehicle for the repairs she is requesting in order to make an accurate determination of...
cillo Toyota
cost and also to see the new damage which she is claiming that we did. It is our goal in meeting with [redacted], to resolve this matter as we consider her a valuable customer and look forward to speaking with her soon. Please contact Christopher O. at ###-###-#### to arrange a time to meet Sincerely, Christopher O. F
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to set up an appointment with [redacted]'s, please set up a day an time and I'll see if I can get it over there.
Regards,
[redacted]
We did hear out the customer. I looked up the service history on the vehicle and the tires were well within tolerance for ny state inspection. There is no way that a technician can look at a tire 8000 miles later and determine what shape those tires may have been in at that time.The...
cillo Toyota
customer took delivery of the vehicle and at the time made no mention of tires. We explained to the customer that when you buy a used car that is what you are getting, tires and all. The customer had never contacted us about his issue with the tires. He went elsewhere and then walked in with an invoice for his new tires. We never had a chance to see the "worn tires". In summary, it is our position that the the tires that were on the customers vehicle passed ny state inspection 8000 miles ago when he took delivery. we do not feel that we are financially responsible for the fact that the tires on the used vehicle that he purchased wore as tires will. CJ O. General Manager F
I'm writing in response to the Revdex.com
complaint #[redacted], customer [redacted]. Customer's complaint states that
she would like a refund of her second towing, diagnosis and repair of her 2009
[redacted], as it was clearly under the warranty period as well as the miles
and...
we should honor our own warranty. Please see attached, a clear copy of the New York State
limited warranty for used vehicles that [redacted] acknowledged and signed
at the time of delivery. The vehicle had 98,888 miles on it and she purchased it on 10/29/2017. The limited warranty states that if the
odometer is more than 80,000, up to 100,000 miles,
coverage will apply for 30 days after delivery or 1,000 miles, whichever comes
first. She contacted the dealership on 2/7/18 in regards to the issues she was having, at that time the
vehicle had 101,000 miles on it. We are under no obligation to fix the issues at no cost. Please free to contact me with any
questions at ###-###-####. Sincerely, Ashley G. Controller Ashley M. Green Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My compliant has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com spoke to consumer and he relayed that he disagrees with the business response. He stated that he had agreed to trade-in values of $8,900 for the [redacted] to pay off the loan and negotiated for $4,000 for the [redacted], for a total of $13,900. The next day when he returned to sign the papers he did not check what he was signing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
this matter is not closed there advertisement states bad credit or no credit
MRS. [redacted] DID COME IN AND SPOKE TO OUR F&I MANAGER MIKE H. ON 3/21/16. HE GAVE HER PHONE NUMBERS TO THE BANKS IN QUESTION AND TOLD HER THAT THE BANKS NEED TO PROVIDE HER WITH LETTER THAT SHE IS NOT ON THE LOANS. I HAVE GONE THROUGH THE DEALS AND HER NAME AND SS NUMBER...
IS NO WHERE ON OUR PAPERWORK. US PROVIDING HER A LETTER WILL DO NO GOOD TO CORRECT THIS. SHE NEEDS TO CONTACT THE BANKS. I CAN PROVIDE ANY PAPER WORK NEED BUT SHE IS NO WHERE ON THE PAPERWORK.
Revdex.com spoke to Tammy at business and the following was relayed: This has been taken care of. We did overnight a check for the balance due and this has been resolved.
This response is to answer the complaint by [redacted], case number [redacted] against F
cillo Automotive Group. It is the goal of our company to always treat our customers with a high level of respect, on occasion we are not able to come to finance terms on vehicle purchases that satisfy the...
customer. This can happen for a number of reasons including customer credit rating, price of vehicle, inaccurate expectations of payment, as well as many other reasons. On October 20, 2016 Mr. [redacted] visited our [redacted] location and looked at a vehicle which had a retail price of $24,000. After the sales associate and manager reviewed all aspects of the purchase including trade in value for the 2011 [redacted] owned by Mr. [redacted], credit rating, down payment, etc...., we presented Mr. [redacted] with the payment options for the vehicle he test drove. Mr. [redacted] did not agree to the offer that was presented to him and abruptly left the dealership. It is our hope to make a sale with each and every customer. In Mr. [redacted]'s letter he states he would like us to lower the price of the vehicle to make it more affordable. We would invite him to come back in to the dealership to see what options he may have at this time. If you have any further questions with regards to this matter. Please contact Robert E. at ###-###-#### option #1. Sincerely, Robert E. General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]'s vehicle is currently registered in his name, We will certainly reach out to [redacted] finance to obtain a copy of the title for the customer, titles are not issued to the customer when a vehicle is leased the title are held by [redacted]. once f
cillo kia receives the copy of...
the title from [redacted] we wll contact Mr.[redacted] to come in and pick a copy
Thank you for your inquiry and the opportunity. We do advertise that we can help folks with less than perfect and encourage customers to apply and give us a chance to look at the credit situation reguardless of what it could be. However, we never had nor will make a claim that we would or...
could get EVERY ONE approved for a car loan. None of our commercials say that, since it would not be something that we can promise. That been said, we have in fact been able to help folks with many different types of credit issues and situations and have secured car loans for them, but every situation is different and at times we can't help. We do thank you for the application and appologize for any inconvenience.
the final prices for the car $19065.00 and I forget to put down 4000.00 for my trade-in
We bought a 2014 [redacted] in 2014. This car went in for repair last year to replace the clutch. About a month ago we returned to the dealership. This car needs to have the clutch replaced again. A phone call to the dealership today 10/24/16 I am told we are 3rd in line for repair . This is the...
same answer we got a month ago. Wait will be another 3 to 4 weeks. The repair department tells me they don't have a mechanic available to do all the repairs. This car is getting worse to drive safely. Any help you can give us would be appreciated.
Revdex.com spoke to Sam P. at business and the following was relayed: The customer can contact me directly and we will schedule an appointment to sit down and discuss. Call ###-###-####, hit prompt 1 and ask for Sam.
This was a very honest mistake. The customer and my salesperson were basing their pricing on a vehicle that the customer was looking at on the [redacted] national website. It just so happens that the vehicle was a 2017 [redacted] FWD. The pricing and payments that we quoted the customer were based on...
a 4x4 [redacted] which is the vehicle she had requested. The 4x4 [redacted] is priced over 2000 more than the the FWD model. When we realized the mistake in pricing I quickly brought it to the attention of the customer and apologized and explained that there had been a miscommunication between her and the salesperson and myself and I offered her 300.00 more for her trade in. She refused. There wasn't anything at all shady about the transaction .
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
cillos sold the truck
cillos and she
The statement was made to us that the stripes were factory
installed by Lou, I had verified this more than once with him. Also for Lou
having 18 years of extensive knowledge on [redacted] vehicles, he did not show us
that he did. A few things he told us that were not true on the truck was it had
memory seats it doesn’t, pedal adjusters it does not have that either. No
matter who installed the stripes they are wrong and F
with the poor workmanship, it would have been one thing if the truck made it
through a full winter but it had only made it 2 weeks before they were peeling.
The time it took to have the truck fixed was unacceptable and having to follow up
so many times with the dealership was also unacceptable. The truck is still not
fixed correctly. When the truck was dropped off to me by their runner I showed
her the stripes and how bad they still looked she agreed with me they did not
look good. When I got home with the truck and showed my husband he was very
upset that the stripes were still not correct, the truck having damage from the
person who installed the stripes and being told we could NOT use a snow brush
on the truck and we could NOT take it through a car wash. Felix stated that he
would give the information to the GM. I did not receive a call back from the GM
so I sent in this complaint along with calling the corporate office which
resulted in the call back from Dave the GM who told me that he was not going to
do anything to help us with the truck and that he did NOT want our business
anymore and he washed his hands of the problem. I was shocked with the way he
treated me on the phone and the lack of respect I received from him. I ended up
reporting this to [redacted] which when they got involved the report they
received at first was that they were not aware of any problems I was having.
When I gave [redacted] all the text messages along with the dates and times
and who I talked to along with one of the excuses I received was the manager
was out due to being hospitalized and they could not do anything until he
returned which could be weeks. She brought this back to F
received the same response as we did they washed their hands of the problem and
would not be fixing anything for us. To say this problem is resolved it is not
and we were never offered to bring the truck back again to be fixed, but we
were told that they never wanted to do business with us again, which is fine
with me because I will never do business with them again. This was all said
after we had purchased 4 vehicles from them.
Regards,
[redacted]