I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never did go over the features when I bought it and this wasn't even the original one that I test drove and it no stickers at all on the windows because I think this vehicle was also pre-owned because not only did this have 600miles I also found property of another person in the vehicle and also the bluetooth and u connect was linked to a girl named [redacted] and when I asked them about it even the day I signed the papers they said no one else owned well I think they did I have never used inappropriate language with them either. Regards,
[redacted]
9 Feb 2016 - first visit, chose White 2016 [redacted]. Was told then when she asked why it was cheaper than [redacted] Sport that it had no A/C, No power windows, No power locks. She drove it and loved it. Specifically she loved how it looked and how it drove. unable to come to a deal, she...
left. She was trading her 2008 [redacted], she owed $12,442,33, and was very upside down. 24 Feb She came back wanting to try again, we were unable to come to a deal again. 26 Feb 16 She had been to her own bank, and brought back check. On delivery we went over features and controls, again reminded her that there was no A/C; No power windows and No power locks. Deal # [redacted] Stock #[redacted]. Kevin H. GM Fcillo Dodge
I looked into her deal at [redacted]. She is paying 13.49% for a rare. She also purchased a warranty for $1995. Nobody at [redacted] remembers talking to anyone resembling this. This person is no doubt looking for us to get her out of a situation she put herself into. I'll be glad to help in anyway I can....
Let me know if or what you need me to do. Thanks Todd
Dear [redacted], I wanted to send you an Apology for the Misunderstanding last year after my Office Manager sent you a letter regarding the $17.20 cent EZ Pass bill, it was OUR mistake and it was taken care of...
that day, Please accept my apology on behalf of Fcillo Lincoln Hyundai, and I hope this does not affect our future relationship, feel free to reach out to me directly if you have any further questions or concerns. Thank you for your business, Sincerely, Chris W. General Manager Fcillo Lincoln Hyundai
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Within the first two weeks of purchasing this vehicle, I brought the vehicle in twice for a tire "repair". The fact that the business states that I did not make them aware of any issues with the tires on my vehicle is in my opinion an outright lie. Their service department should have records of each of these service visits. If they do not, then they are not conducting proper business practices or are deliberately concealing the fact that the vehicle was brought in twice after purchase for issues with the tires.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com spoke to Ralph at the business and the following was relayed: The consumer has a service agreement that covers her up to 100k miles, including roadside assistance.
I was recently informed that we may still have an open case with regards to the complaint # [redacted] by [redacted]. Fclllo Chevy had previously sent the following Information. The 2012 [redacted] was brought in to our service department on 11/20/2015. After determining that it would take over a month to get the parts, customer was given a loaner vehicle and asked if she would like to explore the option of trading the vehicle in toward a new one. She purchased a new 2016 [redacted] on 12/28/2015 and as part of the transaction received a $1500 ** Customer Assistance voucher. At this time,we are more than willing to provide the customer with copies of any paperwork that she signed. If she would stop by the dealership and bring photo ID we can retrieve that any day Mon-Fri 9am-6pm. In regards to the disputed amount of $11,000 which Mrs. [redacted] was misrepresented, the documentation will show that all figures were clearly presented and signed by her at time of delivery of the new vehicle. It Is unfortunate that Mrs. [redacted] is unhappy with the numbers after the fact, it is always our goal to create good relationships with our customers. At this time no we will be taking no further action. If you have any questions with regards to this matter. I can be reached at
###-###-####. Sincerely,Regional Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Other than an emblem on the back of the vehicle that states its AWD there is nothing inside that idicates its different than a FWD. The entire dash is exactly the same. Yes I may have been nieve in believing what the salesman was telling me the truth an this was an AWD. My Error. I will never purchase or will I refer anyone to that dealership. It very poor customer service . I have already resolved the issue by working with another dealership in the area who was willing to work with me and I actually put me into a newer vehicle and its awd for the same price. Custmer Service goes a long ways.
Regards,
[redacted]
Mr. [redacted] applied for credit online through our website on 03/26/15. By doingso, he authorized Fucdilo Hyundai of Greece and its agentsto check his credit for the purposeof obtaining financing on his behalf.On 03/29/15 Mr. [redacted] came to ourstore along with [redacted] with the...
intentionsof purchasing an automobile. They both filled out a credit application which authorizes us tonot only runtheir credit but alsoto submit their applications to lenders inorder to helpthemget the terms and rates needed to complete the purchasing transaction.We submitted theirapplication to lenders based upon the authorization given to usbyvirtue ofthe signed creditapplication. It isour dutyto work hardat securing financing forourcustomers.The documentation signed byboth [redacted] and [redacted] is incompliance with regulation Z Truth-In-Lending Act.Sincerely,Robert R[redacted]General Manager
I'm writing in
response to the Revdex.com complaint #[redacted], customer [redacted]. Customer's complaint states that he was misled by our dealership for
false advertisement and would like to be compensated for his cost of driving 100 miles round trip
under false premises. Our...
flyer,
"New Year's Kick-Off Event", stated bring letter to the dealership to
match your winning number with the
numbers posted in the showroom. The
customers could win anything from $50.00 in gift cards to $15,000.00 in cash. The customer won a $100.00 e-card from the
specific websites noted on the gift cards. Please see attached the rules for
redeeming of the gift cards. Originally when the customer complained, it was regarding the
website not working to redeem the gift card, but he was typing in the wrong website. Mr. [redacted] also complained in the showroom that we scammed him into driving all the way
down here, which was not the case. At that time, Chris L., sales
manager, did offer to give him $50.00 out of his own pocket to pay for his gas
at which he declined. Please
feel free to contact me with any questions at ###-###-####. Ashley G. Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
All I'm asking for is proof the [redacted] was a lost and I'm not paying $11,000 for a truck they sold and getting a profit at my expense. Prove to us in writing that the vehicle was not sold. Again, they said that ** would not allow them to put in a use transmission and the company that made that transmission was out of business. That is the only reason I purchased a new vehicle. Fcillo is still avoiding that fact. I have no issue with the 2016 [redacted] just the
misrepresentation of the [redacted].
Regards,
[redacted]
enclosed you will find an [redacted] vehicle history report that shows the vehicle never been in an accident. Im not sure of the damage that he is referring to. Thank you Al D.
We have reached out and spoken to Mrs. [redacted]. [redacted] informed us that the payoff quote was obtained at another location, days before she came to our dealership. After careful consideration, we have decided in good faith to cover this payoff discrepancy. Mrs. [redacted] is happy...
hi this is fred c. at fcillo ford in adams. I spoke with [redacted] in my office on Friday and explained to her we did not roll over any money on here loan. I am going to forward you the 3 pieces of paper that I printed for here to take home.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never did go over the features when I bought it and this wasn't even the original one that I test drove and it no stickers at all on the windows because I think this vehicle was also pre-owned because not only did this have 600miles I also found property of another person in the vehicle and also the bluetooth and u connect was linked to a girl named [redacted] and when I asked them about it even the day I signed the papers they said no one else owned well I think they did I have never used inappropriate language with them either. Regards,
[redacted]
9 Feb 2016 - first visit, chose White 2016 [redacted]. Was told then when she asked why it was cheaper than [redacted] Sport that it had no A/C, No power windows, No power locks. She drove it and loved it. Specifically she loved how it looked and how it drove. unable to come to a deal, she...
cillo Dodge
left. She was trading her 2008 [redacted], she owed $12,442,33, and was very upside down. 24 Feb She came back wanting to try again, we were unable to come to a deal again. 26 Feb 16 She had been to her own bank, and brought back check. On delivery we went over features and controls, again reminded her that there was no A/C; No power windows and No power locks. Deal # [redacted] Stock #[redacted]. Kevin H. GM F
I looked into her deal at [redacted]. She is paying 13.49% for a rare. She also purchased a warranty for $1995. Nobody at [redacted] remembers talking to anyone resembling this. This person is no doubt looking for us to get her out of a situation she put herself into. I'll be glad to help in anyway I can....
Let me know if or what you need me to do. Thanks Todd
Dear [redacted], I wanted to send you an Apology for the Misunderstanding last year after my Office Manager sent you a letter regarding the $17.20 cent EZ Pass bill, it was OUR mistake and it was taken care of...
cillo Lincoln Hyundai, and I hope this does not affect our future relationship, feel free to reach out to me directly if you have any further questions or concerns. Thank you for your business, Sincerely, Chris W. General Manager F
cillo Lincoln Hyundai
that day, Please accept my apology on behalf of F
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Within the first two weeks of purchasing this vehicle, I brought the vehicle in twice for a tire "repair". The fact that the business states that I did not make them aware of any issues with the tires on my vehicle is in my opinion an outright lie. Their service department should have records of each of these service visits. If they do not, then they are not conducting proper business practices or are deliberately concealing the fact that the vehicle was brought in twice after purchase for issues with the tires.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
IN RESPONSE TO THE CUSTOMERS PREVIOUS COMPLAINT,[redacted] FINANCE HAS BEEN MADE AWARE OF THE THE CUSTOMERS CONCERN
Revdex.com spoke to Ralph at the business and the following was relayed: The consumer has a service agreement that covers her up to 100k miles, including roadside assistance.
I was recently informed that we may still have an open case with regards to the complaint # [redacted] by [redacted]. F
clllo Chevy had previously sent the following Information. The 2012 [redacted] was brought in to our service department on 11/20/2015. After determining that it would take over a month to get the parts, customer was given a loaner vehicle and asked if she would like to explore the option of trading the vehicle in toward a new one. She purchased a new 2016 [redacted] on 12/28/2015 and as part of the transaction received a $1500 ** Customer Assistance voucher. At this time,we are more than willing to provide the customer with copies of any paperwork that she signed. If she would stop by the dealership and bring photo ID we can retrieve that any day Mon-Fri 9am-6pm. In regards to the disputed amount of $11,000 which Mrs. [redacted] was misrepresented, the documentation will show that all figures were clearly presented and signed by her at time of delivery of the new vehicle. It Is unfortunate that Mrs. [redacted] is unhappy with the numbers after the fact, it is always our goal to create good relationships with our customers. At this time no we will be taking no further action. If you have any questions with regards to this matter. I can be reached at
###-###-####. Sincerely,Regional Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Other than an emblem on the back of the vehicle that states its AWD there is nothing inside that idicates its different than a FWD. The entire dash is exactly the same. Yes I may have been nieve in believing what the salesman was telling me the truth an this was an AWD. My Error. I will never purchase or will I refer anyone to that dealership. It very poor customer service . I have already resolved the issue by working with another dealership in the area who was willing to work with me and I actually put me into a newer vehicle and its awd for the same price. Custmer Service goes a long ways.
Regards,
[redacted]
See attached signed worksheet.
Revdex.com received message from the consumer on behalf of the business and the following was relayed: This has been resolved.
Mr. [redacted] applied for credit online through our website on 03/26/15. By doingso, he authorized Fucdilo Hyundai of Greece and its agentsto check his credit for the purposeof obtaining financing on his behalf.On 03/29/15 Mr. [redacted] came to ourstore along with [redacted] with the...
intentionsof purchasing an automobile. They both filled out a credit application which authorizes us tonot only runtheir credit but alsoto submit their applications to lenders inorder to helpthemget the terms and rates needed to complete the purchasing transaction.We submitted theirapplication to lenders based upon the authorization given to usbyvirtue ofthe signed creditapplication. It isour dutyto work hardat securing financing forourcustomers.The documentation signed byboth [redacted] and [redacted] is incompliance with regulation Z Truth-In-Lending Act.Sincerely,Robert R[redacted]General Manager
Dealer got together with the customer and sold him a new [redacted]. Customer is happy.
I'm writing in
response to the Revdex.com complaint #[redacted], customer [redacted]. Customer's complaint states that he was misled by our dealership for
false advertisement and would like to be compensated for his cost of driving 100 miles round trip
under false premises. Our...
flyer,
"New Year's Kick-Off Event", stated bring letter to the dealership to
match your winning number with the
numbers posted in the showroom. The
customers could win anything from $50.00 in gift cards to $15,000.00 in cash. The customer won a $100.00 e-card from the
specific websites noted on the gift cards. Please see attached the rules for
redeeming of the gift cards. Originally when the customer complained, it was regarding the
website not working to redeem the gift card, but he was typing in the wrong website. Mr. [redacted] also complained in the showroom that we scammed him into driving all the way
down here, which was not the case. At that time, Chris L., sales
manager, did offer to give him $50.00 out of his own pocket to pay for his gas
at which he declined. Please
feel free to contact me with any questions at ###-###-####. Ashley G. Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
cillo is still avoiding that fact. I have no issue with the 2016 [redacted] just the
All I'm asking for is proof the [redacted] was a lost and I'm not paying $11,000 for a truck they sold and getting a profit at my expense. Prove to us in writing that the vehicle was not sold. Again, they said that ** would not allow them to put in a use transmission and the company that made that transmission was out of business. That is the only reason I purchased a new vehicle. F
misrepresentation of the [redacted].
Regards,
[redacted]
F
cillo chevrolet of [redacted] rd. [redacted], ny [redacted] Steve G, Norman B and Mike B
enclosed you will find an [redacted] vehicle history report that shows the vehicle never been in an accident. Im not sure of the damage that he is referring to. Thank you Al D.
We have reached out and spoken to Mrs. [redacted]. [redacted] informed us that the payoff quote was obtained at another location, days before she came to our dealership. After careful consideration, we have decided in good faith to cover this payoff discrepancy. Mrs. [redacted] is happy...
with this decision.
hi this is fred c. at f
cillo ford in adams. I spoke with [redacted] in my office on Friday and explained to her we did not roll over any money on here loan. I am going to forward you the 3 pieces of paper that I printed for here to take home.