On Dec 3, 2015 [redacted] purchased a used 2014 [redacted] with 7,778 miles on it from our sales professional, Lou C. at Fcillo Chevrolet Buick in Adams, NY. Mrs. [redacted] contacted me, the business manager with an issue about the stripes peeling and stated that Lou C. told her the...
stripes were factory installed. I apologized to Mrs. [redacted] and assured her that we would take care of the problem, although letting her know the stripes were not factory installed. Upon speaking with Lou and knowing his 18 years of experience and extensive knowledge of [redacted] vehicles I am positive it was never stated that the stripes were factory installed. Due to the weather conditions I advised Mrs. [redacted] it may be best to wait until the weather broke so we can repair the stripes. I contacted [redacted] of [redacted] who does all of our pinstripes and racing stripes and explained the situation and [redacted] told me he would handle the problem. I gave him Mrs. [redacted]'s contact information and I then contacted Mrs. [redacted] with the info to contact [redacted] of [redacted] so she could set up an appointment. I also told her that I spoke to him and he was aware of the issue. Some time went by and Mrs. [redacted] called me upset and told me that the issue was not resolved yet. I then contacted [redacted] and he told me he was on vacation and he would call her when he got back. More time went by and Mrs. [redacted] called me again and told me that the issue still wasn't resolved so I called [redacted] several times and left him messages each time I called. Mrs. [redacted] called one more time very upset and told me that she didn't want to deal with [redacted] so I went to my General Manager Dave C. and told him about what was going on. Dave C. called [redacted] and [redacted] picked up immediately. Dave then told me to call Mrs. [redacted] to have our runner pick up her truck and send a loaner vehicle which I did that day. Once the truck got here [redacted] took it out back and replaced all the stripes and not just the ones that were peeling. When [redacted] got done with the truck he showed us his work and in my opinion I thought that it looked great. Before we sent her truck back Lou noticed that it had a broken mud flap and got it repaired because we wanted to do everything possible to make the [redacted]s very happy. When we sent the truck back to Mrs. [redacted] I sent a text message with pictures of the truck letting her know that the truck was finished. Later that day on my way home I received a text that read... (Hello Felix, this is [redacted], [redacted]'s husband. I wanted to know if this is how you treat all your 4 time customers. The old stripe residue Is still on the truck, and where this down cut the decals,he sliced Into the truck. I can't believe you have a guy like this work on a vehicle from a factory dealership. If my daughter's wedding wasn't this Saturday, I'd drop the damn thing back off to you and tell you to keep it. I paid almost $40,000 for this?) I then responded to her with this text: (I will bring it to my general manager attention and have him give you a call) My General Manager called Mrs. [redacted] to try to resolve the issue by asking her if they could bring in the truck so we can look at the problem and find a solution to the issue. At Fcillo Chevrolet Buick Inc. we always try to resolve every issue in a timely manner so whatever we can do to make the [redacted]s happy we are open to listening to their needs and concerns. Thanks with much regard, Felix R. Business Manager
On October 18th 2015 the [redacted]’s leased a 2015 [redacted] from our dealership. During the delivery process the customer signed a document stating that they did not want to add, the optional gap insurance, that was offered to them. The contract that the customer signed, also, did not have...
the optional gap insurance that they had previously declined. While signing the delivery documents the customer , errantly , initialed on the notice of liability of gap that they had interest in gap insurance. The paperwork was then forwarded to [redacted] Financial Services with all appropriate documents. If [redacted] Financial feels that they would like to assist this customer that would be up to them. It is our position that we clearly gave the customer an opportunity to purchase the gap insurance and followed all delivery procedures that we have in place. Sincerely , C.J. O. General Sales Manager Fcillo Toyota
sorry I am just getting back to you. As I told you in our last conversation [redacted] Motor America has already been involved with a Revdex.com complaint regarding Mr [redacted]. So they will not get involved with ours. What we can do is set up a day (preferably a Tuesday or Wednesday) with a local Body Shop and have them look at it. We have two in mind. Either [redacted] Body Shop on [redacted] Ave in [redacted] or [redacted] Auto Body on [redacted] in [redacted]. If Mr [redacted] is ok with this I will set up the date. Please let me know.
[redacted] and [redacted] purchased a 2012 Chrysler Town & Country on 06/10/14, At the time of purchase the vehicle had 26,175 miles. On 07/18/14, the customer came back to our servicedepartment stating that the brakes were grinding. We resurfaced the rear rotors and replaced...
and resurfaced the front brakes as goodwill even though this was 9 months and 6,159 miles after deliverywhich was way passed its brakes warranty and brake pads and rotors are maintenance items and therefore; not covered under warranty.On 09/19/14 the customers came again to our service department stating that there was a whining and grinding noise. At this point the vehicle had 36,707 miles which means that it had beendriven 10,532 since we delivered the vehicle, and itwas 11 months after purchased. However, we went ahead and replaced rear pads and cleaned the brake dust as goodwill once again even though it wasmaintenance items and not covered under any warranty.On 03/19/15 the customer came in stating that the brakes were making a grinding noise. She was advised that she needed to replace the front pads and rotors on her vehicle and that it was unsafeto drive the vehicle under those conditions and that it would cost her $356 to get the work done. At this time the vehicle had 48,265 miles which represents 22,090 miles and 17 months since she took deliveryof the vehicle. Brake pad and rotors are maintenance items and therefore the customer's responsibility.Sincerely, Robert RGeneral Manager
I am responding to [redacted]'s complaint regarding his purchase of a 2008 [redacted]. Mr [redacted] traded in a 1994 [redacted] and negotiated a trade difference that was acceptable to both parties. He financed the vehicle through an indirect lender, and it is important to note, that if the bank felt...
the truck was overpriced, the would have asked us to lower the price. That didn't happen. Please understand, we price our vehicles based on [redacted] retail book prices, and am completely certain, this was no exception. I do recall him returning a couple times to have his vehicle serviced, his brakes calipers were sticking, so we serviced them at no charge. Other than a repair to install a tailgate handle, and a routine oil change, I see no other visits to my service department for any electrical issue. It is important to note, that if he stopped in and inquired about it, but no warning lights were on, there is not way to determine the root cause of the issue. I certainly believe the customer if he says the light comes on intermittently, and would do whatever we could to correctly address the issue. I will be happy to work with Mr. [redacted] to resolve the problem. Sincerely, Ralph C. General Manager Fcillo CJDR Amsterdam
Mr. [redacted] and his wife came into the dealership to purchase a vehicle. They are the ones that told us, Fcillo, that they had 2 remaining payments left on their current [redacted] lease. When the deal was worked, the 2 remaining lease payments were put into the purchase of the current...
vehicle. We cut a check for $300.00 back to the customer for the remaining payments. We would be unaware of how many payments would be left with their [redacted] lease. The customer did not know the issue with their lease until they received the bill in the mail from [redacted]. Mrs. [redacted] came in when she received the bill and asked if there was anything we could do. She told our Sales Manager, Billy, and our Finance manager, Heidi, that she knew they were legally responsible for the payments, but was wondering if there was anything Fcillo could do. We did offer to re-contract The [redacted]’s with the remaining payments in the new vehicle purchase, and Mrs. [redacted] declined. Fcillo Kia is not responsible for the remaining payments. The customers told us what payments they had left, they were worked into the deal, and the money was given to the Friedman’s to make the payments they thought they had remaining. If there are any other questions, I can be reached at ###-###-####. Thank you.
Mr. [redacted]'s vehicle was driven 10,639 miles since its last repair at Fcillo Imports. Upon inspection of the vehicle, [redacted] determined that the cause of failure was due to continued operation without lubrication. The vehicle had a major oil leak through the rear main engine seal and was driven that...
way until there was no oil. [redacted] has declined the repair but is willing to provide parts at no cost to the customer as a good will adjustment and Fcillo Imports has offered to install the parts at a reduced rate of 1300 dollars as a good will policy as well. Thank you, Kevin M. General manager
Upon reviewing Mr [redacted]'s Revdex.com concerns my service manager reached out to [redacted] in regards to the complaint. It appears there may have been a break down in communication over the customer's concerns and what would be covered by [redacted] under a warranty claim. It is not in [redacted]...
[redacted]'s interest to dispute a claim when they are already replacing an engine under factory warranty. Because of the customer's relationship with Fcillo Kia, [redacted] Company has agreed to reimburse the customer the $490.18 the customer had paid beyond the engine warranty claim. Fcillo Kia will issue a check for the $490.18 to Mr [redacted] directly and will be reimbursed by [redacted]'s to resolve the customer's concerns. Hopefully this should resolve the issue. Thank You, Pat B. General Manager Fcillo Kia
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For...
your reference, details of the offer I reviewed appear below. Fixing a car is much more than about fixing a car. The amount of emotional stress, wasted time, wasted money and basically headache that I had to go through to finally get to the point where the car was fixed, it was extreme to say the least. Also, even when the car's engine was fixed, the car never sounded the same and it did not drive the same. I ended up trading it in because I did not feel comfortable driving it anymore. This business is a disgrace.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My car is is fine with four alike tires. Everyone at Fcillo was very accommodating.
Regards,
[redacted]
The issue is not that I wasn't aware that a credit check would be run. It obviously was. The issue is that I had a Check from [redacted] that would have covered the deal at a lower interest rate than I am paying now. I specifically asked our salesperson not to do a lot of bank inquiries as I know that would result in many hits on my credit report. They assured me that they wouldn't. If they had targeted the three or four lenders with historically low interest rates it would have limited the effect on my credit score. Instead they seem to have blanket applied to every lender that they use. As I stated previously I had a check with which to complete the sale in hand. I am not sure why they didn't want to use that. All I know for sure is that this has needlessly damaged my credit score. And I was not made aware of what they were going to to do before the fact. Had I known that they would make so many inquiries I would have said no.
the promotion which ran in the month of august was a promo that was for the month of august through the [redacted] casino as with any promotion all prior sales are excluded. general manager Edward D.
In response to Revdex.com Complaint #[redacted], Re: Mr [redacted], I found the following to be true. Mrs. [redacted]’s wife, purchased a van on September 26, 2016. Mr. [redacted]’s first complaint was...
on or around March 10, 2017. Upon Taking Mr. [redacted]’s phone call I learned he was upset about the seating feature of the [redacted] purchased in September. Mr. [redacted] became increasingly upset as I attempted to learn why the seats needed to be removed while searching for a viable solution. Mr. [redacted] then repeatedly yelled and would not engage in meaningful conversation, eventually claiming we “needed to buy him a new Van” and abruptly hung up the phone. Repeated attempts to reach Mr. [redacted] were not successful. As with any customer complaint, we continue to be open to searching for a reasonable solution. Thank you, Nick C. General Manager Fcillo Kia of Clay
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Every dealership I checked with, as company policy, has to check out on their computer the exact number of months remaining on the lease. They just cannot accept a customer's estimate!!If they were ethical business people they would accept at least partial responsibility for the mess up. As I stated my daughter is disabled and has trouble concentrating. Her misreading of the lease statement started the whole problem but they should have caught it.
Regards,
[redacted]
I have reached out to the customer. In the event of a warranty cancellation, when financing is involved, the cancellation amount is forwarded to the finance institution. This warranty was cancelled as of 07/12/2017. When the customer returns my call I will inform him of this....
On February 18, Mr. [redacted] brought in his 2009 [redacted] with 101994 miles. Mr. [redacted]'s complaint was the vehicle would only stay running for a few seconds and then shut off. Also after getting gas he would have to put the gas pedal to the floor to keep the vehicle running. The tech tested...
the fuel pressure and took a fuel sample. The fuel looked contaminated. The tech replaced the bank 1 catalytic convertor. At this time the engine still would not run properly. After extensive diagnostics the tech removed the front valve cover and removed the intake cam bank 2. He found intake cam turned on cam hub. The vehicle needed a new cylinder head do to the journals being scored. The intake cam bank 2 was spun off center to the cam hub. Tech replaced front cylinder head. This repair was covered by an aftermarket extended warranty company. The amount of the bill was $2652.25. The warranty company
covered $ 1063.00. Mr. [redacted] was responsible for the difference. On March 23, 2015 Mr. [redacted] came to the dealership to pick up his [redacted]. At this time he complained of a banging noise in the suspension and the check engine light came on. This complaint was not brought to our attention before March 23rd, Fcillo Hyundai provided Mr. [redacted] a loaner vehicle at no charge. The vehicle was diagnosed and we replaced both lower ball joints. The extended warranty covered 100 percent of the repair of the suspension. The extended warranty company would not cover the repair of the check engine light. For good customer relations Fcillo Hyundai paid for the check engine light repair. Fcillo Hyundai also gave Mr. [redacted] $150.00 to cover lost vacation pay. Also for good customer relations we delivered Mr.[redacted]'s vehicle to [redacted] and picked up our loaner vehicle. Fcillo Hyundai appreciates Mr. [redacted]'s business and we want Mr. [redacted] to be completely satisfied. We feel we have provided Mr. [redacted] with sufficient customer service. Thank you, Tom M. General Manger
On Dec 3, 2015 [redacted] purchased a used 2014 [redacted] with 7,778 miles on it from our sales professional, Lou C. at F
cillo Chevrolet Buick in Adams, NY. Mrs. [redacted] contacted me, the business manager with an issue about the stripes peeling and stated that Lou C. told her the...
cillo Chevrolet Buick Inc. we always try to resolve every issue in a timely manner so whatever we can do to make the [redacted]s happy we are open to listening to their needs and concerns. Thanks with much regard, Felix R. Business Manager
stripes were factory installed. I apologized to Mrs. [redacted] and assured her that we would take care of the problem, although letting her know the stripes were not factory installed. Upon speaking with Lou and knowing his 18 years of experience and extensive knowledge of [redacted] vehicles I am positive it was never stated that the stripes were factory installed. Due to the weather conditions I advised Mrs. [redacted] it may be best to wait until the weather broke so we can repair the stripes. I contacted [redacted] of [redacted] who does all of our pinstripes and racing stripes and explained the situation and [redacted] told me he would handle the problem. I gave him Mrs. [redacted]'s contact information and I then contacted Mrs. [redacted] with the info to contact [redacted] of [redacted] so she could set up an appointment. I also told her that I spoke to him and he was aware of the issue. Some time went by and Mrs. [redacted] called me upset and told me that the issue was not resolved yet. I then contacted [redacted] and he told me he was on vacation and he would call her when he got back. More time went by and Mrs. [redacted] called me again and told me that the issue still wasn't resolved so I called [redacted] several times and left him messages each time I called. Mrs. [redacted] called one more time very upset and told me that she didn't want to deal with [redacted] so I went to my General Manager Dave C. and told him about what was going on. Dave C. called [redacted] and [redacted] picked up immediately. Dave then told me to call Mrs. [redacted] to have our runner pick up her truck and send a loaner vehicle which I did that day. Once the truck got here [redacted] took it out back and replaced all the stripes and not just the ones that were peeling. When [redacted] got done with the truck he showed us his work and in my opinion I thought that it looked great. Before we sent her truck back Lou noticed that it had a broken mud flap and got it repaired because we wanted to do everything possible to make the [redacted]s very happy. When we sent the truck back to Mrs. [redacted] I sent a text message with pictures of the truck letting her know that the truck was finished. Later that day on my way home I received a text that read... (Hello Felix, this is [redacted], [redacted]'s husband. I wanted to know if this is how you treat all your 4 time customers. The old stripe residue Is still on the truck, and where this down cut the decals,he sliced Into the truck. I can't believe you have a guy like this work on a vehicle from a factory dealership. If my daughter's wedding wasn't this Saturday, I'd drop the damn thing back off to you and tell you to keep it. I paid almost $40,000 for this?) I then responded to her with this text: (I will bring it to my general manager attention and have him give you a call) My General Manager called Mrs. [redacted] to try to resolve the issue by asking her if they could bring in the truck so we can look at the problem and find a solution to the issue. At F
On October 18th 2015 the [redacted]’s leased a 2015 [redacted] from our dealership. During the delivery process the customer signed a document stating that they did not want to add, the optional gap insurance, that was offered to them. The contract that the customer signed, also, did not have...
cillo Toyota
the optional gap insurance that they had previously declined. While signing the delivery documents the customer , errantly , initialed on the notice of liability of gap that they had interest in gap insurance. The paperwork was then forwarded to [redacted] Financial Services with all appropriate documents. If [redacted] Financial feels that they would like to assist this customer that would be up to them. It is our position that we clearly gave the customer an opportunity to purchase the gap insurance and followed all delivery procedures that we have in place. Sincerely , C.J. O. General Sales Manager F
sorry I am just getting back to you. As I told you in our last conversation [redacted] Motor America has already been involved with a Revdex.com complaint regarding Mr [redacted]. So they will not get involved with ours. What we can do is set up a day (preferably a Tuesday or Wednesday) with a local Body Shop and have them look at it. We have two in mind. Either [redacted] Body Shop on [redacted] Ave in [redacted] or [redacted] Auto Body on [redacted] in [redacted]. If Mr [redacted] is ok with this I will set up the date. Please let me know.
[redacted] and [redacted] purchased a 2012 Chrysler Town & Country on 06/10/14, At the time of purchase the vehicle had 26,175 miles. On 07/18/14, the customer came back to our servicedepartment stating that the brakes were grinding. We resurfaced the rear rotors and replaced...
and resurfaced the front brakes as goodwill even though this was 9 months and 6,159 miles after deliverywhich was way passed its brakes warranty and brake pads and rotors are maintenance items and therefore; not covered under warranty.On 09/19/14 the customers came again to our service department stating that there was a whining and grinding noise. At this point the vehicle had 36,707 miles which means that it had beendriven 10,532 since we delivered the vehicle, and itwas 11 months after purchased. However, we went ahead and replaced rear pads and cleaned the brake dust as goodwill once again even though it wasmaintenance items and not covered under any warranty.On 03/19/15 the customer came in stating that the brakes were making a grinding noise. She was advised that she needed to replace the front pads and rotors on her vehicle and that it was unsafeto drive the vehicle under those conditions and that it would cost her $356 to get the work done. At this time the vehicle had 48,265 miles which represents 22,090 miles and 17 months since she took deliveryof the vehicle. Brake pad and rotors are maintenance items and therefore the customer's responsibility.Sincerely, Robert RGeneral Manager
I am responding to [redacted]'s complaint regarding his purchase of a 2008 [redacted]. Mr [redacted] traded in a 1994 [redacted] and negotiated a trade difference that was acceptable to both parties. He financed the vehicle through an indirect lender, and it is important to note, that if the bank felt...
cillo CJDR Amsterdam
the truck was overpriced, the would have asked us to lower the price. That didn't happen. Please understand, we price our vehicles based on [redacted] retail book prices, and am completely certain, this was no exception. I do recall him returning a couple times to have his vehicle serviced, his brakes calipers were sticking, so we serviced them at no charge. Other than a repair to install a tailgate handle, and a routine oil change, I see no other visits to my service department for any electrical issue. It is important to note, that if he stopped in and inquired about it, but no warning lights were on, there is not way to determine the root cause of the issue. I certainly believe the customer if he says the light comes on intermittently, and would do whatever we could to correctly address the issue. I will be happy to work with Mr. [redacted] to resolve the problem. Sincerely, Ralph C. General Manager F
Mr. [redacted] and his wife came into the dealership to purchase a vehicle. They are the ones that told us, F
cillo, that they had 2 remaining payments left on their current [redacted] lease. When the deal was worked, the 2 remaining lease payments were put into the purchase of the current...
cillo could do. We did offer to re-contract The [redacted]’s with the remaining payments in the new vehicle purchase, and Mrs. [redacted] declined. F
cillo Kia is not responsible for the remaining payments. The customers told us what payments they had left, they were worked into the deal, and the money was given to the Friedman’s to make the payments they thought they had remaining. If there are any other questions, I can be reached at ###-###-####. Thank you.
vehicle. We cut a check for $300.00 back to the customer for the remaining payments. We would be unaware of how many payments would be left with their [redacted] lease. The customer did not know the issue with their lease until they received the bill in the mail from [redacted]. Mrs. [redacted] came in when she received the bill and asked if there was anything we could do. She told our Sales Manager, Billy, and our Finance manager, Heidi, that she knew they were legally responsible for the payments, but was wondering if there was anything F
Mr. [redacted]'s vehicle was driven 10,639 miles since its last repair at F
cillo Imports. Upon inspection of the vehicle, [redacted] determined that the cause of failure was due to continued operation without lubrication. The vehicle had a major oil leak through the rear main engine seal and was driven that...
cillo Imports has offered to install the parts at a reduced rate of 1300 dollars as a good will policy as well. Thank you, Kevin M. General manager
way until there was no oil. [redacted] has declined the repair but is willing to provide parts at no cost to the customer as a good will adjustment and F
Upon reviewing Mr [redacted]'s Revdex.com concerns my service manager reached out to [redacted] in regards to the complaint. It appears there may have been a break down in communication over the customer's concerns and what would be covered by [redacted] under a warranty claim. It is not in [redacted]...
cillo Kia, [redacted] Company has agreed to reimburse the customer the $490.18 the customer had paid beyond the engine warranty claim. F
cillo Kia will issue a check for the $490.18 to Mr [redacted] directly and will be reimbursed by [redacted]'s to resolve the customer's concerns. Hopefully this should resolve the issue. Thank You, Pat B. General Manager F
cillo Kia
[redacted]'s interest to dispute a claim when they are already replacing an engine under factory warranty. Because of the customer's relationship with F
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For...
your reference, details of the offer I reviewed appear below. Fixing a car is much more than about fixing a car. The amount of emotional stress, wasted time, wasted money and basically headache that I had to go through to finally get to the point where the car was fixed, it was extreme to say the least. Also, even when the car's engine was fixed, the car never sounded the same and it did not drive the same. I ended up trading it in because I did not feel comfortable driving it anymore. This business is a disgrace.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My car is is fine with four alike tires. Everyone at F
cillo was very accommodating.
Regards,
[redacted]
The issue is not that I wasn't aware that a credit check would be run. It obviously was. The issue is that I had a Check from [redacted] that would have covered the deal at a lower interest rate than I am paying now. I specifically asked our salesperson not to do a lot of bank inquiries as I know that would result in many hits on my credit report. They assured me that they wouldn't. If they had targeted the three or four lenders with historically low interest rates it would have limited the effect on my credit score. Instead they seem to have blanket applied to every lender that they use. As I stated previously I had a check with which to complete the sale in hand. I am not sure why they didn't want to use that. All I know for sure is that this has needlessly damaged my credit score. And I was not made aware of what they were going to to do before the fact. Had I known that they would make so many inquiries I would have said no.
The GM has stated if the customer wants to bring the vehicle back in, they will look at it and do what is necessary.
the promotion which ran in the month of august was a promo that was for the month of august through the [redacted] casino as with any promotion all prior sales are excluded. general manager Edward D.
In response to Revdex.com Complaint #[redacted], Re: Mr [redacted], I found the following to be true. Mrs. [redacted]’s wife, purchased a van on September 26, 2016. Mr. [redacted]’s first complaint was...
cillo Kia of Clay
on or around March 10, 2017. Upon Taking Mr. [redacted]’s phone call I learned he was upset about the seating feature of the [redacted] purchased in September. Mr. [redacted] became increasingly upset as I attempted to learn why the seats needed to be removed while searching for a viable solution. Mr. [redacted] then repeatedly yelled and would not engage in meaningful conversation, eventually claiming we “needed to buy him a new Van” and abruptly hung up the phone. Repeated attempts to reach Mr. [redacted] were not successful. As with any customer complaint, we continue to be open to searching for a reasonable solution. Thank you, Nick C. General Manager F
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Every dealership I checked with, as company policy, has to check out on their computer the exact number of months remaining on the lease. They just cannot accept a customer's estimate!!If they were ethical business people they would accept at least partial responsibility for the mess up. As I stated my daughter is disabled and has trouble concentrating. Her misreading of the lease statement started the whole problem but they should have caught it.
Regards,
[redacted]
[redacted] street [redacted] is the adress this would be fucillo hyundai
[redacted] is their address. Fucillo hyundai of Greece
F
cillo Chevrolet[redacted], NY [redacted]
I have reached out to the customer. In the event of a warranty cancellation, when financing is involved, the cancellation amount is forwarded to the finance institution. This warranty was cancelled as of 07/12/2017. When the customer returns my call I will inform him of this....
cillo Toyota
C.J. O. General Manager F
On February 18, Mr. [redacted] brought in his 2009 [redacted] with 101994 miles. Mr. [redacted]'s complaint was the vehicle would only stay running for a few seconds and then shut off. Also after getting gas he would have to put the gas pedal to the floor to keep the vehicle running. The tech tested...
cillo Hyundai provided Mr. [redacted] a loaner vehicle at no charge. The vehicle was diagnosed and we replaced both lower ball joints. The extended warranty covered 100 percent of the repair of the suspension. The extended warranty company would not cover the repair of the check engine light. For good customer relations F
cillo Hyundai paid for the check engine light repair. F
cillo Hyundai also gave Mr. [redacted] $150.00 to cover lost vacation pay. Also for good customer relations we delivered Mr.[redacted]'s vehicle to [redacted] and picked up our loaner vehicle. F
cillo Hyundai appreciates Mr. [redacted]'s business and we want Mr. [redacted] to be completely satisfied. We feel we have provided Mr. [redacted] with sufficient customer service. Thank you, Tom M. General Manger
the fuel pressure and took a fuel sample. The fuel looked contaminated. The tech replaced the bank 1 catalytic convertor. At this time the engine still would not run properly. After extensive diagnostics the tech removed the front valve cover and removed the intake cam bank 2. He found intake cam turned on cam hub. The vehicle needed a new cylinder head do to the journals being scored. The intake cam bank 2 was spun off center to the cam hub. Tech replaced front cylinder head. This repair was covered by an aftermarket extended warranty company. The amount of the bill was $2652.25. The warranty company
covered $ 1063.00. Mr. [redacted] was responsible for the difference. On March 23, 2015 Mr. [redacted] came to the dealership to pick up his [redacted]. At this time he complained of a banging noise in the suspension and the check engine light came on. This complaint was not brought to our attention before March 23rd, F