[redacted] Jcalled prior to arrival Arrival was within the time frame given This was just a maintenance call (thank God), but he was here in spite of the icey and cold weather Very knowlegable, answered all my questions Respectful to my property Quick service I\'ve always had a good experience with this company and their employees Thank you for another job well done
[redacted] and his helper [redacted] were outstanding! Quality workmanship, attention to detail, very efficient on the installation Thank You and great job!
I chose Comfort Master to service my HVAC because my daughter recommended themI wanted a business which would service my system twice a year preceding the hottest and the coldest times of the yearI have a prepaid contract with them and am pleased with their recommendations The technician [redacted] called before coming and wore shoe covers before entering the house He installed a surge protector to my outside unit and performed a thorough examination of the whole system/throughout, he was courteous and efficient
I was very pleased with the installation of my gas pack completed by Comfort Master [redacted] the installation mechanic, was knowledgeable, professional and courteousThe job was done well and everything was explained to me throughout the process
We had great service with comfort master! The service manger [redacted] is a really nice and very helpful to resolve the problems we were having ant his tech [redacted] was good tooI would highly recommend them to any one I knowthis company has worked hard to fix and answer all questions we have hadThanks Comfort Master!
[redacted] as always is very through, professional and looks out for me as a customer as well as his companyThe office is very easy to work with and set up appointmentsThey understand my needs and schedule as a contractorMany thanks to all involved at Comfort Master
It's rare that you find professionalism, integrity, and kindness in one service company (especially when you call on them during an emergency where they can get away with almost anything unethical or unpleasant) I was fortunate to find all three in Comfort Master I had just returned from a day vacation to find that Raleigh was in the grips of a heat waveThe friend that was housesitting for me had mentioned in a text that the first floor of my home was unusually warm, but she did not tell me that the downstairs HVAC system was only putting out warm air As I had another friend with me who was also staying the weekend, I seriously needed to get the system fixed ASAPUnfortunately, every company that I called that guaranteed "emergency" service meant either they were open late so I could schedule an appointment for a few days later or they would come out within hours - if I was willing to pay double the service rateNo thank you I found Comfort Master on Angie's List and first of all, the receptionist was extremely professional and niceIn this day and age, you're lucky to get one or the other because not all receptionists can manage both at the same time She told me all of their agents were on service calls at the time but she could have someone out to me within four hoursAdditionally, the price quote she gave me was for the rateThey were the only company I called that were not price gouging by either inflating the amount of the service call or the hourly rate for the work It turns out that [redacted] called me within two hours but unfortunately, I missed his call because I forgot my phone was on silentLuckily, a friend reminded me to check my phone and I saw his messageWhen I called back, the receptionist said she would try to catch him before he went on another call and, thankfully, she didShe advised me he would be there in minutesI asked my friends to let him in if he got there before I finished showering and changingWell, by the time I got ready he had arrived and was finished with his inspection and ready to get to work on the repairAfter he told me what was wrong and I approved the repair, he got to workThe repair didn't take long at allWhen he finished, he gave me a lot of excellent information on how to prolong the life of my system and as a bonus, he was hysterical! He had all three of us laughing until we cried! I can't recommend this company highly enough!
Wonderful experience., [redacted] service rep, was prompt, courteous , very knowledgeable, and highly efficient He explained exactly what was needed and all details regarding the system Installers [redacted] and [redacted] were prompt, courteous, very efficient, and hard workingThey remained friendly with no complaining through a very long dayThey protected our house and cleaned up all debrisOver all an excellent job I would not hesitate to use Comfort Master again or to highly recommend it to others
I had a great service call with Comfort Master, IncThis is the first time I have used another company aside from the initial home warranty service providerUnfortunately, our home warranty experience was not pleasantHowever, the Comfort Master tech ( [redacted] ) that visited our home was professional, prompt, courteous and knew his job What I experienced was excellent customer serviceAs a result, I purchased a HVAC home maintenance plan and am looking forward to using this company for a long timeThe service follcall from [redacted] assured me, this is a company that I want to do business with
My experience with Comfort Master could not have been better! Excellent customer service! My AC went out on a early Monday morning during a heat waveI called Comfort Master because they had installed my system when the house was built in I did not have high hopes of obtaining a service visit that day because of the high demand for AC repair due to the summer heatI spoke to [redacted] at 7:30am that morning and she said that they did not have any openings, but they might have cancelations and could possibly fit me in if that occurredShe promised to call me back by noon that day to let me know the statusMuch to my relief, she called me back at am and said that there had been a cancelation and that a Technician could be at my home after lunch My technician was [redacted] He was extremely professional, friendly, polite and knowledgableHe kept me informed about his progress and gave me options for repair My system was repaired and is working perfectly now
My husband and I have used Comfort Master Heating and Air, Incfor the past years We recently had a new heating/ac system installed [redacted] met with us & explained the various systems that were available for our house He answered our questions and was very personable and courteous [redacted] installed the unit we chose On installation day he arrived on time, installed the unit & demonstrated how to program our new thermostatBefore leaving he made sure the work area was cleaned Mr [redacted] did a follvisit several days after the install to make sure everything had been done to our satisfaction We highly recommend Comfort Master Hearing and Air
Amazing Company and Employees!! [redacted] and his team worked HARD were extremely polite! This company cares about their customers and not just making a quick buck We will recommend them to everyone!!!
I bought a complete HVAC system from Comfort MasterFrom service (on the old system) to sales of the new system to installation, the service was superbThe installer, [redacted] was prompt, professional and most important to me, he left the premesis cleaner than when he arrived [redacted] answered all my questions as I periodically checked on the work being doneUpon completion of the job, [redacted] walked me through a checklist while at the same time, pointing out on the HVAC system, the evidence that each piece of work was accomplishedWhen he finished the job, I was left with the impression that everything was done right, as if he was doing the work for a member of his own family Job well doneThank you, Comfort Master
Very professional company [redacted] called before he arrived and gave me a minheads up He showed up when he said would and was very polite and helpful He performed the maintenance on our units and then fixed a minor issue He even spent time explaining to me about our units and helping me better understand how they operate Great experience and we look forward to having them do our maintenance in the future
Service techs are courteous, professional and prompt They offer suggestions on how to insure top performance of your systems
Service Technician arrived on time and called minsbefore to let us know he was on the way
[redacted] Jcalled prior to arrival Arrival was within the time frame given This was just a maintenance call (thank God), but he was here in spite of the icey and cold weather Very knowlegable, answered all my questions Respectful to my property Quick service I\'ve always had a good experience with this company and their employees Thank you for another job well done
Excellent service
Very professionalOn time and very efficient getting the job done
[redacted] and his helper [redacted] were outstanding! Quality workmanship, attention to detail, very efficient on the installation Thank You and great job!
I chose Comfort Master to service my HVAC because my daughter recommended themI wanted a business which would service my system twice a year preceding the hottest and the coldest times of the yearI have a prepaid contract with them and am pleased with their recommendations The technician [redacted] called before coming and wore shoe covers before entering the house He installed a surge protector to my outside unit and performed a thorough examination of the whole system/throughout, he was courteous and efficient
I was very pleased with the installation of my gas pack completed by Comfort Master [redacted] the installation mechanic, was knowledgeable, professional and courteousThe job was done well and everything was explained to me throughout the process
We had great service with comfort master! The service manger [redacted] is a really nice and very helpful to resolve the problems we were having ant his tech [redacted] was good tooI would highly recommend them to any one I knowthis company has worked hard to fix and answer all questions we have hadThanks Comfort Master!
[redacted] as always is very through, professional and looks out for me as a customer as well as his companyThe office is very easy to work with and set up appointmentsThey understand my needs and schedule as a contractorMany thanks to all involved at Comfort Master
It's rare that you find professionalism, integrity, and kindness in one service company (especially when you call on them during an emergency where they can get away with almost anything unethical or unpleasant) I was fortunate to find all three in Comfort Master I had just returned from a day vacation to find that Raleigh was in the grips of a heat waveThe friend that was housesitting for me had mentioned in a text that the first floor of my home was unusually warm, but she did not tell me that the downstairs HVAC system was only putting out warm air As I had another friend with me who was also staying the weekend, I seriously needed to get the system fixed ASAPUnfortunately, every company that I called that guaranteed "emergency" service meant either they were open late so I could schedule an appointment for a few days later or they would come out within hours - if I was willing to pay double the service rateNo thank you I found Comfort Master on Angie's List and first of all, the receptionist was extremely professional and niceIn this day and age, you're lucky to get one or the other because not all receptionists can manage both at the same time She told me all of their agents were on service calls at the time but she could have someone out to me within four hoursAdditionally, the price quote she gave me was for the rateThey were the only company I called that were not price gouging by either inflating the amount of the service call or the hourly rate for the work It turns out that [redacted] called me within two hours but unfortunately, I missed his call because I forgot my phone was on silentLuckily, a friend reminded me to check my phone and I saw his messageWhen I called back, the receptionist said she would try to catch him before he went on another call and, thankfully, she didShe advised me he would be there in minutesI asked my friends to let him in if he got there before I finished showering and changingWell, by the time I got ready he had arrived and was finished with his inspection and ready to get to work on the repairAfter he told me what was wrong and I approved the repair, he got to workThe repair didn't take long at allWhen he finished, he gave me a lot of excellent information on how to prolong the life of my system and as a bonus, he was hysterical! He had all three of us laughing until we cried! I can't recommend this company highly enough!
Wonderful experience., [redacted] service rep, was prompt, courteous , very knowledgeable, and highly efficient He explained exactly what was needed and all details regarding the system Installers [redacted] and [redacted] were prompt, courteous, very efficient, and hard workingThey remained friendly with no complaining through a very long dayThey protected our house and cleaned up all debrisOver all an excellent job I would not hesitate to use Comfort Master again or to highly recommend it to others
I had a great service call with Comfort Master, IncThis is the first time I have used another company aside from the initial home warranty service providerUnfortunately, our home warranty experience was not pleasantHowever, the Comfort Master tech ( [redacted] ) that visited our home was professional, prompt, courteous and knew his job What I experienced was excellent customer serviceAs a result, I purchased a HVAC home maintenance plan and am looking forward to using this company for a long timeThe service follcall from [redacted] assured me, this is a company that I want to do business with
My experience with Comfort Master could not have been better! Excellent customer service! My AC went out on a early Monday morning during a heat waveI called Comfort Master because they had installed my system when the house was built in I did not have high hopes of obtaining a service visit that day because of the high demand for AC repair due to the summer heatI spoke to [redacted] at 7:30am that morning and she said that they did not have any openings, but they might have cancelations and could possibly fit me in if that occurredShe promised to call me back by noon that day to let me know the statusMuch to my relief, she called me back at am and said that there had been a cancelation and that a Technician could be at my home after lunch My technician was [redacted] He was extremely professional, friendly, polite and knowledgableHe kept me informed about his progress and gave me options for repair My system was repaired and is working perfectly now
My husband and I have used Comfort Master Heating and Air, Incfor the past years We recently had a new heating/ac system installed [redacted] met with us & explained the various systems that were available for our house He answered our questions and was very personable and courteous [redacted] installed the unit we chose On installation day he arrived on time, installed the unit & demonstrated how to program our new thermostatBefore leaving he made sure the work area was cleaned Mr [redacted] did a follvisit several days after the install to make sure everything had been done to our satisfaction We highly recommend Comfort Master Hearing and Air
Amazing Company and Employees!! [redacted] and his team worked HARD were extremely polite! This company cares about their customers and not just making a quick buck We will recommend them to everyone!!!
I bought a complete HVAC system from Comfort MasterFrom service (on the old system) to sales of the new system to installation, the service was superbThe installer, [redacted] was prompt, professional and most important to me, he left the premesis cleaner than when he arrived [redacted] answered all my questions as I periodically checked on the work being doneUpon completion of the job, [redacted] walked me through a checklist while at the same time, pointing out on the HVAC system, the evidence that each piece of work was accomplishedWhen he finished the job, I was left with the impression that everything was done right, as if he was doing the work for a member of his own family Job well doneThank you, Comfort Master
Great service [redacted] makes it very easy to understand and assisted us in improving the system with a touch of Freon Thank you
Very professional company [redacted] called before he arrived and gave me a minheads up He showed up when he said would and was very polite and helpful He performed the maintenance on our units and then fixed a minor issue He even spent time explaining to me about our units and helping me better understand how they operate Great experience and we look forward to having them do our maintenance in the future
Comfort Master has once again provided excellent service of our systems