*** came out and spent the time assessing and listening for problems areasHe was super thorough and checked his work over again to make sure no stone was left unturnedWe ended up with a fair price for the job with rebates and 0% financingIn days we had a date on the calendar for installInstallers - *** and *** did a great jobThey communicated well and stayed on working till 7pm so that we would not have to spend the night without the AC
Highly recommended crew
I did thorough research before contacting Comfort Master, to service our heatpump each season When I needed an expensive repair, the technician recommended a new system, rather than repairing the old one, so I got a new Trane heatpumpPersonally, I couldn't have been more pleased with the hard work and professionalism of the whole team the attic looked better afterwards! The first technician was promoted, so *** became our technician, with whom I'm very pleased indeed Likewise, he's very professional and thorough, and always punctualActually, *** explains things to me, understanding that I don't understand computerised things, so I feel very secure with Comfort Master
Very smart and hard workersThey did everything you could ask for and did the complete system replacement in one day with training on how the system works and how to use the high tech thermostatIf I need heating and air work in the future, I will definitely call these guysThey did a very professional job and service and the only reason I would leave a review is because they deserve itThe Johnston County inspector will find no problems as I have already gone over every thing they removed and installedGreat job done
*** was willing to stay as long as needed to insure we knew what they had to offerPerformed a complete heat loss analysisGave us many optionsWe changed our minds several times and he was more than willing to stay longer and help us feel comfortable with what system we decided onJust like all the other workers that installed the systemJust a great team of people, doing their jobs well and not trying to take short cutsNone at all
Many thanks
*** ***
As we had the first floor system installed last year and were very happy with all aspects of the purchase of this system, all the way from the sale to the installation and service of this system All this said, we decided to purchase the second floor system from Comfort Masters and asked for the same crew who installed our first system, again a great positive experience, we are very happy with both *** professional way he handled the sale plus after the sale of the system and most of all for *** and *** for the excellent job they did in installing the systemI would recommend Comfort Master to anyone looking to purchase a new high efficiency system, Trane systems are quiet and do an excellent job in the cooling and heating of our home Thank you so much for the great experience and service from Comfort Master, we are looking forward to years of dependable and economical performance from these two systems
The Comfort Master Installers completed a full replacement install in two days, just as promised They were knowledgeable, careful and I am very happy with their work
The installation was done in one day It was done to my satisfaction The installers were very professional Great product , and great experience I would recommend them to anyone State inspector had a good review too! Happy with my new unit and was glad we bought it
I was very happy with the prompt, professional and courteous service I received on the phone by *** and with the service call by *** All my questions were answered to my satisfaction
Our AC system's first maintenance was handled very professionally The technician not only spent time inspecting the system but also took an hour to set up the airflow in each room so the house temperature would be more uniform
Comfort Master, Incinstalled two new Trane systems in my homeEveryone I worked with was extremely professional and followed thruWhat could have been a very stressful project to contend with turned out positive and with very nice resultsAlthough my old systems (compressors and furnaces) did not have to be replaced right now, I am glad I did and now have new up to date more efficient systems Their work was precise and they did not take shortcuts just to finish and get outThey did it right
We were completely satisfied from beginning to end with Comfort Master Heating & Air, IncEveryone was very polite & competentThey also were on time, very hard working & very careful with our property to leave everything cleaned upWe couldn't be any more pleased
Very courteous, both at the telephone stage and then with the technician*** was very thorough in his explanations of the choices and how the new thermostat worked
With so many negative experiences in the area with vendors & service providers, I am delighted to share my experience with Comfort Master Heating & Air:
I've lived in Apex, NC for years now & I've had varied successes with H&A providersSo when I decided to replace my unit about years ago, I began by meeting with different companiesI was very impressed with Comfort Masters' commitment to the consumer & their desire to work both with me & for meI am still pleased with my decision to go with this companyOne of the things that really stand out is their ability to schedule the same technician (***) for each service callI've been with another company that sent a different rep each timeThat resulted in multiple reps contradicting each otherI was left not knowing what to believe! Now I know that *** will be servicing my system & there will be no confusion, Yes, it does feel a bit old fashioned - but that is one of the features that I love: good old fashioned service & customer service - a true exception today
Very pleasedTo the extent we have switched to this company for our new homeThey were on time, understood the problem and corrected itThis may not sound like a major accomplishment but before their visit our prior servicer came three times and couldn't locate the faultI was told a story which I won't take time to repeat because it was obviously wrong
But let me conclude on a high note, the office staff as well as the technician were first rateThey wanted to helpIf their service for our new home is as good as that which I just received we will be a customer for a long, long time
Comfort Master did a great job with our heating and air conditioning check upThey are always on the spot when you have trouble***, the tech, who came out to our house was very professional and politeHe explained what he was doing and whyI would definitely recommend Comfort Master for your heating and Air needs
The installers arrived on time both days and did a fantastic jobThey worked long hours each day to get our units installed and workingThey were very pleasant, courteous and knowledgeable
Professional, knowledgeable, polite, on time, cleaned up when work was complete *** and *** did a fine job of installing new air conditioning and thermostat
*** came out and spent the time assessing and listening for problems areasHe was super thorough and checked his work over again to make sure no stone was left unturnedWe ended up with a fair price for the job with rebates and 0% financingIn days we had a date on the calendar for installInstallers - *** and *** did a great jobThey communicated well and stayed on working till 7pm so that we would not have to spend the night without the AC
Highly recommended crew
Excellent service by your technicianOn Time courteous and very professional
I did thorough research before contacting Comfort Master, to service our heatpump each season When I needed an expensive repair, the technician recommended a new system, rather than repairing the old one, so I got a new Trane heatpumpPersonally, I couldn't have been more pleased with the hard work and professionalism of the whole team the attic looked better afterwards! The first technician was promoted, so *** became our technician, with whom I'm very pleased indeed Likewise, he's very professional and thorough, and always punctualActually, *** explains things to me, understanding that I don't understand computerised things, so I feel very secure with Comfort Master
Very smart and hard workersThey did everything you could ask for and did the complete system replacement in one day with training on how the system works and how to use the high tech thermostatIf I need heating and air work in the future, I will definitely call these guysThey did a very professional job and service and the only reason I would leave a review is because they deserve itThe Johnston County inspector will find no problems as I have already gone over every thing they removed and installedGreat job done
*** was willing to stay as long as needed to insure we knew what they had to offerPerformed a complete heat loss analysisGave us many optionsWe changed our minds several times and he was more than willing to stay longer and help us feel comfortable with what system we decided onJust like all the other workers that installed the systemJust a great team of people, doing their jobs well and not trying to take short cutsNone at all
Many thanks
*** ***
As we had the first floor system installed last year and were very happy with all aspects of the purchase of this system, all the way from the sale to the installation and service of this system All this said, we decided to purchase the second floor system from Comfort Masters and asked for the same crew who installed our first system, again a great positive experience, we are very happy with both *** professional way he handled the sale plus after the sale of the system and most of all for *** and *** for the excellent job they did in installing the systemI would recommend Comfort Master to anyone looking to purchase a new high efficiency system, Trane systems are quiet and do an excellent job in the cooling and heating of our home Thank you so much for the great experience and service from Comfort Master, we are looking forward to years of dependable and economical performance from these two systems
Our experience with Comfort Master was very positive, professional, prompt, fair and honest!
The Comfort Master Installers completed a full replacement install in two days, just as promised They were knowledgeable, careful and I am very happy with their work
The installation was done in one day It was done to my satisfaction The installers were very professional Great product , and great experience I would recommend them to anyone State inspector had a good review too! Happy with my new unit and was glad we bought it
I was very happy with the prompt, professional and courteous service I received on the phone by *** and with the service call by *** All my questions were answered to my satisfaction
Our AC system's first maintenance was handled very professionally The technician not only spent time inspecting the system but also took an hour to set up the airflow in each room so the house temperature would be more uniform
Comfort Master, Incinstalled two new Trane systems in my homeEveryone I worked with was extremely professional and followed thruWhat could have been a very stressful project to contend with turned out positive and with very nice resultsAlthough my old systems (compressors and furnaces) did not have to be replaced right now, I am glad I did and now have new up to date more efficient systems Their work was precise and they did not take shortcuts just to finish and get outThey did it right
We were completely satisfied from beginning to end with Comfort Master Heating & Air, IncEveryone was very polite & competentThey also were on time, very hard working & very careful with our property to leave everything cleaned upWe couldn't be any more pleased
*** M gave excellent service He knows us and his way around to service our equipment
Very courteous, both at the telephone stage and then with the technician*** was very thorough in his explanations of the choices and how the new thermostat worked
With so many negative experiences in the area with vendors & service providers, I am delighted to share my experience with Comfort Master Heating & Air:
I've lived in Apex, NC for years now & I've had varied successes with H&A providersSo when I decided to replace my unit about years ago, I began by meeting with different companiesI was very impressed with Comfort Masters' commitment to the consumer & their desire to work both with me & for meI am still pleased with my decision to go with this companyOne of the things that really stand out is their ability to schedule the same technician (***) for each service callI've been with another company that sent a different rep each timeThat resulted in multiple reps contradicting each otherI was left not knowing what to believe! Now I know that *** will be servicing my system & there will be no confusion, Yes, it does feel a bit old fashioned - but that is one of the features that I love: good old fashioned service & customer service - a true exception today
Very pleasedTo the extent we have switched to this company for our new homeThey were on time, understood the problem and corrected itThis may not sound like a major accomplishment but before their visit our prior servicer came three times and couldn't locate the faultI was told a story which I won't take time to repeat because it was obviously wrong
But let me conclude on a high note, the office staff as well as the technician were first rateThey wanted to helpIf their service for our new home is as good as that which I just received we will be a customer for a long, long time
Comfort Master did a great job with our heating and air conditioning check upThey are always on the spot when you have trouble***, the tech, who came out to our house was very professional and politeHe explained what he was doing and whyI would definitely recommend Comfort Master for your heating and Air needs
The installers arrived on time both days and did a fantastic jobThey worked long hours each day to get our units installed and workingThey were very pleasant, courteous and knowledgeable
*** arrived as expected...promptlyGreat serviceGreat rep for the companyHave been w/ CM many years..that says it all
Professional, knowledgeable, polite, on time, cleaned up when work was complete *** and *** did a fine job of installing new air conditioning and thermostat