Gander Mountain Company

I am rejecting this response because:
I am a business owner. I messed up pricing on a estimate for a customer and realized after I submitted it. Customer agreed to the estimate before I realized my mistake. And I made the mistake, I'll own up to it, and I'll eat the 150 dollar loss. If you're to good of a business to take a loss because of YOUR mistake, you won't be to good when you have no business.

Initial Business Response /* (1000, 5, 2015/10/23) */
I am sorry for the trouble you are having with your bibs. We do require proof of purchase on every return. If you no longer have your receipt we may be able to locate it for you. Please respond with the exact date of purchase, amount of purchase...

and the payment used so we can try to locate that for you. Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first of all I purchased these at least 8 years ago, don't know the date, and I paid cash for them, I don't believe in charge cards, I do know I paid a lot of money for these simply because of the lifetime warranty, whether I have the receipt or not they should stand by the product they sold in there store, realistically, how many people do you think are going to save there receipt from that long ago, also I didn't know I had to save my receipt for warranty. it seems kind of funny how stores/businesses sell products that supposedly have lifetime warranties with a catch, in this case a receipt from at least 8 years ago, really?
Final Consumer Response /* (3000, 18, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How am I suppose to know the exact date I bought them, really? I do know I paid cash for them, I am guessing I purchased them about 8 years ago at the gander mountain in Appleton Wisconsin. That is all I can tell you, I just think this is very unfair, I buy a product from your company that has a lifetime warranty, weather I have a receipt or not it should be warrantied. The product says right on it Gander Mountain, there is no doubt it came from your company. All I will be able to give you is the exact product and size if that will help, maybe there is a product number on it or something.
Final Business Response /* (4000, 20, 2015/11/24) */
I am terribly sorry but I will not be able to locate a receipt without further information regarding the purchase. As posted in store and online any return or warranty requires a receipt. If you are able to find any additional information on this purchase please let us know. Thanks.

Initial Business Response /* (1000, 5, 2015/12/11) */
I am sorry for the trouble you experienced with this in store price match. Please respond with the specific store location and I will be happy to research that for you. Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Gander mountain Pensacola
[redacted] , Pensacola Florida 32504
Final Consumer Response /* (3000, 11, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did you read my first complain ?!?!?! I went to the other store( Mikes guns shop in Pensacola Florida) Google it, the gun is a glock 43. They had a few in stock I have a pic with the date and time off me holding the same gun they claim don't have in stock.
Final Business Response /* (4000, 13, 2015/12/29) */
I am sorry again for the trouble. I was informed by store management that when you attempted to price match in the store that the competitor did not have the item in stock, so we could not complete the price match. If the item is now in stock with the competitor, please visit the store again to complete the sale with the price match.

Initial Business Response /* (1000, 5, 2014/07/28) */
I apologize that the firearm you purchased does not meet your needs. I spoke with the store manager of the Fenton store and he informed me that he contacted you last week and you were planning on coming back in store to return this item...

for a refund. Please contact us with any additional questions or concerns. Thanks.

Initial Business Response /* (1000, 10, 2014/08/20) */
I apologize for the mis-print on our website that incorrectly stated this item came with the feeder bucket. Unfortunately, we do not sell a bucket that I can send to you. This particular feeder can attach to the bottom of any drum or...

bucket; anything from a 50 gallon drum to a 5 gallon bucket. If you want to keep the item as is and purchase the bucket or drum of your choose on your own, I will be happy to provide you with a discount on the original purchase price. If you would prefer, you can return the item for a full refund using the pre-paid label we issued to you last week. Again, I apologize for any inconvenience our error may have caused for you. Please let me know if you have any additional questions. Thanks!
Initial Consumer Rebuttal /* (3000, 12, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The appropriate settlement to false advertisement would to have provided me with the bucket, not offer a discount. Your customer service is very poor and is followed by your quality assurance. I order a feeder and bucket and only got the feeder, I will only be satisfied if I receive the bucket. [redacted]
Final Business Response /* (4000, 18, 2014/08/28) */
I am sorry, but I am not able to send you an item that we do not sell. Further, we received your return and have issued a full refund back to your original payment method even though we did not recieve the original item that was sent to you, but a grinding wheel instead. Please allow several business days for the credit to be processed by your financial institution.
Final Consumer Response /* (3000, 16, 2014/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I can find a bucket, then so can you. Send me a bucket.

Initial Business Response /* (1000, 11, 2015/06/19) */
I am so sorry for the delay in receiving your firearm. Please respond with the specific store location where the item was purchased so that I can check on the status of the work order. Thank you.
Initial Consumer Rebuttal /* (3000, 13,...

2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is against Gander mountain in Amarillo, TX 10300 west interstate 40 phone number [redacted]. Today is June 22, 2015 and I have not heard NY ting from gander mountain about the gun I bought. Still without my gun!
Final Consumer Response /* (3000, 31, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that I can get a refund for the gun. I still need the $105.00 I had to spend on 7/11/2015 to lease a gun to get certified on the range portion of the concealed handgun license proficiency course. I would not have had this extra charge if I would have had the gun that I purchased on 6/4/2015. Over a month before the class that my daughter, son and myself took. The gun was bought as a last resort for personal protection for my family and we needed the course to prepare ourselves for using our gun not one that we had to lease from the instructor. The class are limited and not offered very often and when I signed us up I thought surely we would have our gun before 7/11/15.
Final Business Response /* (4000, 34, 2015/07/27) */
Again, I am sorry for any inconvenience this purchase may have caused for you. Unfortunately, we we not be able to pay for your firearm rental fees.

Initial Business Response /* (1000, 13, 2014/12/22) */
I am terribly sorry that we have not had ammo in stock when you attempted to purchase it and that you were given mis-information regarding stock. I have passed along your feedback as requested. Thanks.
Initial Consumer Rebuttal /* (3000, 15,...

2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT CERTAIN MY FIRST RESPONSE GOT THROUGH BUT THE PERSON THAT RESPONDED TO YOU DID NOT TELL THE TRUTH, WE WENT TO THE STORE THE FINAL TIME AND THE ASSOCIATE ACTUALLY WENT INTO THE BACK ROOM AND RETURNED WITH A CARTON OF THE AMMO WE WERE TRYING TO PURCHASE WE SAW IT THROUGH OUR OWN EYES BUT WERE TOLD HE COULD ONLY SELL IT WITH A GUN PURCAHSEI COULD GO ON WITH THEORIES OF MAKING QUOTAS , ACHIEVING BONUSES MANAGEMENTS APPROACH ON SALES ,NOT BEING TRUTHFUL WITH CUSTOMERSBUT I HAVE WASTED ENOUGH OF MY TIME WITH GANDER MOUNTAIN.
I KNOW WHAT TYPE RETAILER YOU ARE AND HOPE OTHERS LEARN ALSO.
Final Business Response /* (4000, 17, 2015/01/12) */
Again, I am sorry for this situation. I have passed along your feedback to store management. Thanks.

Better...

Business Bureau:the store location was rochester minnesota. I put the gun together by myself but its the fact of spending 1900 dollrs and to have the employee (i cant remember his name unfortunately) till me it would be a good experience for me to do put it together when I bought the service plan.

Initial Business Response /* (1000, 5, 2015/12/11) */
I am sorry for the trouble you experienced with this in store price match. Please respond with the specific store location and I will be happy to research that for you. Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Gander mountain Pensacola
[redacted] , Pensacola Florida 32504
Final Consumer Response /* (3000, 11, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did you read my first complain ?!?!?! I went to the other store( Mikes guns shop in Pensacola Florida) Google it, the gun is a glock 43. They had a few in stock I have a pic with the date and time off me holding the same gun they claim don't have in stock.
Final Business Response /* (4000, 13, 2015/12/29) */
I am sorry again for the trouble. I was informed by store management that when you attempted to price match in the store that the competitor did not have the item in stock, so we could not complete the price match. If the item is now in stock with the competitor, please visit the store again to complete the sale with the price match.

I am sorry for the trouble you experienced with your recent in store purchase. Please respond with the specific store location where the purchase was made and I will be happy to research that and try to find a resolution for you. I look forward to your response. Thank you.

Initial Business Response /* (1000, 5, 2015/07/19) */
You were sent a duplicate email for a egift card already received. I am sorry for the error. We will be happy to provide you with a discount on your next order. Feel free to call us at[redacted] to receive that discount.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive a duplicate e gift. When was this sent?
Final Business Response /* (4000, 9, 2015/07/27) */
The original promotional egift card was sent in December of 2014. Sorry again for the trouble!

I am rejecting this response because:
It's a $40 gift card, I'm not filing a bankruptcy claim in a court.  If the store was closed, I would understand.  They are still open for business and making sales.  My purchase of the gift card was an IOU from the store.  Again, it's criminal what is being done and hiding behind some bankruptcy filing while still open for business makes no sense.  You can still take additional money from the consumer, but not the money the consumer lent you?  Ridiculous.

Initial Business Response /* (1000, 5, 2016/02/17) */
I apologize for the problems that you had with the promotional code. Please provide the specific item number(s) that you wanted to purchase so that I can research this and help us find a resolution.
Initial Consumer Rebuttal /* (3000, 7,...

2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Item # 432527
St. Croix Avid Series Salmon & Steelhead Rod, 9'6", Medium-Heavy
$260.99
Final Consumer Response /* (2000, 14, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was really impressed with the way the Company handled my complain. I am 100% satisfied with Company's response.
Final Business Response /* (4000, 12, 2016/03/01) */
Thank you for your response. Unfortunately, the item that you provided, 432527, is not eligible for any discounts as advertised on the product description page. St Croix is not listed as a non-eligible vendor as not all of their products are exempt. We are currently offering a $20 rebate on this particular item and I will be happy to provide a further discount of $30 due to your inconvenience. I will reach out to you directly today to see if you would like to proceed with this order.

Initial Business Response /* (1000, 10, 2015/08/07) */
I am sorry about this experience. What store location were you shopping in? What specific item are you referring to? Please respond with further details so this situation can be researched. Thanks.
Initial Consumer Rebuttal /*...

(3000, 12, 2015/08/18) */
[redacted]attached is a copy of the complaint filed by the customer that includes the additional information requested.
Location: [redacted], Huber Heights, OH 45424
Product: Remington Golden Bullet Rimfire .22 cal. box 100 ct.
Final Consumer Response /* (3000, 16, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The AD states Saturday Special Remington Golden Bullet Rimfire Box of 100 @ $7.99 box. There were no bullets in the store for your AD. Your store did not have any in the first place I was told by your employee. This is the first time in over 30 years that I have had a problem with Gander Mtn. You have lost a lot of customers with your AD. I know retail because I was a store Manager for a Department Store.
Final Business Response /* (4000, 19, 2015/09/01) */
I apologize that the item you wanted to purchase was not available in your local store. Further, I am sorry that this experience has made us lose a long time customer. Most retailers are struggling to keep certain ammunition in stock due to high demand. We try the best that we can to be transparent regarding our inventory and expected shipments. I apologize again for your inconvenience.

Initial Business Response /* (1000, 5, 2015/08/17) */
I am very sorry for the misinformation you were provided when applying for this card. Please respond with the specific store location so that I can research this incident.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
The address to the location the incident occured at is [redacted] el paso tx 79938
Final Business Response /* (4000, 9, 2015/08/24) */
I apologize for the trouble this experience has caused for you. Once the balance is paid in full and the account closed please call the customer service phone number on the back of the card and they will be happy to remove this inquiry from your credit report. Again, I am sorry for this inconvenience. Thank you.

Have placed an order online for floating goose found them on line at gander mountain for $25 for quantity of 6 ordered 6 of them which was 3 dozen. Have pictures of the online price and details and my order confirmation showing estimated delivery of 8/4/16 to 8/5/16. Ordered these on Thursday and received an email showing gander mountain canceled my order today Sunday 7/31. When I called customer service I was informed that they were missed price and they had no more in stock and didn't know when they were getting more. Was told even if they got more they wouldn't honor the price. I feel this is false advertisement. A friend went online Friday and they were still selling the decoys but the price had gone up to $100 per 6. I still don't have the money back on my card and I feel if they take the payment and give you an order confirmation they should follow threw with the order. Was informed they have the right to cancel order for any reason they want and change pricing. I don't feel this is fair after I already purchase the item and the money was removed drome my credit card. I took snap shots of the price and details of the decoys along with the confirmation of my order showing false advertisement. I feel they should send me the decoys or something comparable it there place for the same price. It is not the customers fault they put the wrong price and shouldn't be punished for issues on there side.

Initial Business Response /* (1000, 7, 2014/07/15) */
I apologize for the way you were treated in your local store. I have passed your feedback along to the District Manager of that store to ensure that it is addressed. Additionally, I have mailed a gift card to you to help make up for the...

lost coupon on your original order. I will be in contact with you today to make sure we have an up to date mailing address for you. Thank you.

Initial Business Response /* (1000, 5, 2015/06/03) */
I am so sorry for the trouble your recent order has caused. Defective merchandise can be returned back to us within 90 days of purchase and we normally cover the return shipping within the first 30 days. I am sorry that you were misinformed...

about this and that you were not offered a pre-paid return label for the defective item. We have received your return and issued a credit of $603.18 (item plus tax) on 6/2. Since you should have been sent a pre-paid return label I will issue an additional credit for the $40 you paid to return the item. Additionally, I will issue a credit for $31.05 for the shipping you paid on the original order. Please look for those credits on your original pay method within the next few days. I have also send a gift card to be used on a future purchase for the misinformation you were given. Please let me know if I can help with anything further. I apologize again for the inconvenience this order caused. Thanks.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/29) */
I am sorry that your local store did not have stock of the reel you wanted to purchase. I reached out to the store manager for the Novi location and was informed that they have ordered a reel from another store and that is ready for purchase and...

pick-up. Unfortunately, the website does not carry the reel you requested so that is not able to be shipped to you. Please drop by the store at your convenience to complete the purchase for the reel. Please let me know if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.$100 Credited back to me will have to be satisfactory.  I don't believe this will cover my costs to repair an item that was damaged when I received it, but apparently it will have to do.