Gary Sells Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This customer purchased a yearly rebillable subscription, which automatically renews each yearWe also sell gift subscriptions, which do not automatically renew, but this customer purchased a yearly rebillable subscriptionWe responded to her request on January [redacted] to let her know we cancelled the subscription and refunded herA refund was issued on January **, and it should be visible in her account now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Label has been print and personally handed to the mailman for the building I do not want to close this case until the credit has been applied to my account Also, this issue took way longer than it should have, since I had made several attempts to contact the merchant as soon as I notice the charge on March *** In addition the customer service I received was unacceptable by quiet a few DISCOVERY SPECIALIST from the company ( Roberto, Carissa, Colleen and Meredith) Several times I asked for a manager to give me a call, and TODAY is the first time I that was actually fulfilled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer purchased a men's monthly rebillable subscriptionAs listed on our FAQ, these automatically renew on the [redacted] of every month, which is why they are called rebillable subscriptionsWhen the subscription automatically renewed, she was billed for a 2nd box, as is clear on our websiteBoth boxes have been shipped to this customer, so she will receive themDespite the fact that we shipped both boxes, we refunded her for both chargesThis customer mentioned she did not receive the refund, so we also mailed her a checkIn total, she will receive free boxes, as well as a check for $We will not be compensating further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The information I was given upon signing up states that I will be informed when I am able to make my choice, I was not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As listed on our FAQ ( [redacted] ), subscribers are billed automatically on the [redacted] of every monthThis is also available in the email confirmation when a subscriber purchases a monthly rebillable subscriptionWe had already charged this customer on October * when they cancelled, so the cancellation did not go into effect prior to rebilling, which is why an October box was shippedAs a courtesy, we have refunded for the October box

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: there was no call to me no response at all from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the item as paid for nor a refund for purchase price While company may have verification of placing product in shipping package at some point prior to leaving warehouse, the item in question was not in fact included with other packaged items received Issue is not yet resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We issued a refund for the remaining boxes on 12017, and sent an email confirming that refundIf the refund has not shown up yet, this customer will need to contact her bankWe are happy to provide the ARN number so she can confirm the refund with her bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) Even though they do have the right to cancel the order, they do not notify me at the time of cancellation If I did not contact them asking about the order(on Jan.*, 2016), I would never know what had happened They never contact me.2) My credit card was charged If the order is cancelled in a suitable way, my credit card should not be charged In addition, it is not suitable to give a customer a refund after more than a month of an order -- especially when the customer contact them I think I have the right to ask them for certain compensation At least, they offer me very poor customer service 3) As a customer, I didn't know anything about what happened for more than a month They waste my time by charging me the amount of fee Besides, I also do not know why they cancel my order I need a fair explanation Order cancellation usually happens when a customer is on a blacklist I never had a record of malicious online shopping behavior I am wondering under what situation did they cancel my order? I need an explanation!Overall, I think providing me the so-called "full-refund" at the current stage is not a suitable answer I do not accept it A full refund should be given right after they cancel the order and with an on-time notification If the late full refund is the only answer they can give, I will share my experience on social media I think the public will help me judge their behavior That would be my bottom line.Anyway, I would thank Revdex.com for helping me contact the retailer and trying to give me a fair judgment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer has been back and forth with CS several times and Subscription has been successfully cancelled as of One of the charges (for $20) has been refunded as of this date as wellOnly three (3) successful $charges have been processed by the merchant with all subscription boxes showing as delivered and final box showing a delivery date of Subscription boxes have been delivered by the local post office to the address on file without any delivery issues per the tracking--which has been emailed to customer when each box has shipped

We are so sorry for the trouble here, but we are not able to reverse the chargeThe reversal must come from the bank as well as an investigation into the fraudulent chargesPlease feel free to contact a Discovery Specialist, and they will be more than happy to speak with your bank directly to assist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I think there is no need to communicate with this online retailer Their answer would not make me satisfied I would always choose reject the response if the answer is "we can do nothing about it" And I will use the social media to share my experience with other potential customers They will notice the poor service quality of this company! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

As listed on our site, the first box takes ten business days to process and ship once the order has placedThe box has not yet shipped because it has not been business days from the original order dateFurthermore, a Discovery Specialist did reship the November box to this customer, so she will receive two boxes despite the fact that she paid for oneRegardless, we understand she would like her money back so we have issued a full refund, and she will receive the two boxes free of charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The bank says all Birchbox has to do is call them and have this charge taken off.There numberis [redacted] I will not pay for something I do not have.birchbox needs to make this right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer has been refunded for this monthly shipment and should allow 3-business days for funds to reflect back within account

While we do send spoiler emails and display sneak peek videos on our website, we also state in our FAQ and in our videos that the items depicted are only some of the samples that we are sending in the boxes that monthWe create sometimes up to different box types each month, and the boxes vary based on a user's Beauty ProfileFor this reason, a subscriber doesn't always receive the exact samples depicted in the spoiler materialsThis subscriber's box was shipped and marked deliveredRest assured, we issued a refund for this box despite the fact that it was received

The customization window the customer is referencing is live on the merchant's site at the end of each month as advertisedA previous agent additionally suggested checking spam/junk folders to see if an email notification was there as customer is opted into merchant's promotional emailsThe $fee was refunded for this additional customization on to account for customer disappointment as well as a return shipping label was sent for customer to send back May box for an additional refund to the remaining $box fee

We have [redacted] ***' October box shipped and marked delivered on November ***A Discovery Specialist responded to her via email to let her know that the box was marked delivered, and offered to track it down for her if she had not received it.The November box was also shipped to the same address on fileThough both boxes were shipped and will be delivered, we have issued a refund for both boxes, and that will appear in 3-business days

Revdex.com: Although I do not agree with how BB handled my refund, I went ahead and used up my remaining points with and have learned that I will not be making a purchase with them again after this last transaction When someone pays with cash of $21.80, and the product was $- the entire amount in CASH should be refunded I do not have the physical energy to continue to pursue this issue with this company but will never purchase from them again.Thank you for your time, Sincerely, [redacted] ***