Gary Sells Roofing

This customer purchased a subscription to Birchbox on September **As listed on our FAQ, the first box can take up to business days to process and shipThe September box has shipped, and was marked delivered at the address listed by the customerThis is a monthly rebillable subscription, so as
listed on our FAQ, it automatically rebills every month on the *** and ships by the 10thThe October box has also shipped, and is currently en route to the customerSubscriptions must be cancelled prior to the *** of the month in order to take effectAs both boxes have shipped, we are not able to issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with business responseThere was no mention that recurring charge is applied on *** of every monthOctober box was prepared and shipped after I cancelled subscription
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, when selecting the shipping time frame the expected delivery placed it before the week of ChristmasThis was per their websiteI would not have selected a shipping date for a Christmas gift to be delivered after Christmas, especially when I placed the order at the beginning of DecemberThis is either a fault with their shipping options but it was not clear that the package would be delivered after ChristmasIt also doesn't explain why the expected shipping date was continually showing the days before Christmas until it didn't arrive at which point the expected delivery showed nothing and I could not track.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** subscribed to receive the November boxWhile the box was a bit delayed by the post office, the box was shipped and marked deliveredThe December box was also shipped and marked delivered*** reached out on December ** to tell us she had not received her box, and we sent a replacement
That replacement was shipped and marked deliveredThree boxes were shipped and marked delivered, and *** paid for twoWe have also refunded her in the amount of $for the November and December boxesWe apologize that a specialist misspoke when responding to ***, but rest assured, she has been refunded

Requester should reach out to their bank/credit card company directly and immediately regarding unauthorized activityThe bank will ultimately be able to close the card and issue a chargeback, but customer has also been in touch with merchant's customer service via *** private message
Merchant customer service is trying to locate account to close down any unauthorized activity

Customer's September shipment has been reshipped via CS agentOriginal shipment appears to have gotten stuck or lost in transit via ***Replacement should be with customer soon

This customer's orders fall outside our day return policy, which is outlined on our website and in our FAQThat said, we are happy to honor a returnWe've emailed return labels for the items to be returned for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Birchbox gift subscriptions work differently from the rebillable subscriptions *** *** referenced in his initial contactWhen a customer purchases a gift subscription, the first box will ship on a date that the customer specifiesIn this case, *** *** selected 11/*/as the date the first
box would shipBoth the men's box he purchased and the women's box he purchased shipped on 11/* and are updating normallyBirchboxes must be ground shipped, so they can take up to business days to arrive, as noted in our FAQ which states, "Please allow up to business days for the package to be delivered once it has shipped." The men's box *** *** ordered is listed as out for delivery today, and the women's box tracking is updating normally and should be delivered within the next few daysWe apologize for the trouble in contacting usWhile we have live chat available and a guaranteed hour response time over email, we also have a phone scheduler available so customers can schedule a phone call with usWe will follow up with *** *** via email to confirm the details of his gift

The total of order after the *** code and Points ($52.20) were applied was $The total of the items and discounts is as follows:Bumble and bumbleRepair Blow Dry, $After $discount, $After Points applied, $6.19IPKN Flash Cream Radiant Primer, $After Points applied, $8.25Marcelle Hydra-C 24H Energizing Hydrating Gel, $After Points applied, $7.36 Total after discounts for items = $Total amount refunded for returned item = $and Points/$16.90. Birchbox Points/$returned to account on has been redeemed for new order in our system

We will be happy to give this customer a call to locate the charge and close the account. To set up a time to chat on the phone, visit our Help Center (***) and click "*** ** * *** ***" at the bottom of the page, and we will certainly call during
the requested time frameWhile we unfortunately cannot provide information about the charge, we will be more than happy to locate the charge and deactivate the account used to place the order

We responded to *** *** via *** today and discovered that she had purchased a subscription under another email address that was not previously providedAs we were unaware of the duplicate subscription, we were not able to cancel itHowever, once we located it we were able to cancel it and
she will not be billed again

We have closed down the account used to place the fraudulent orderUnfortunately, we are not able to give out further information about this charge, and kindly recommend that the bank be contacted in order to investigate this furtherWe will be more than happy to cooperate with the bank to get
this resolved. To set up a time to chat on the phone, visit our [Help Center](***) and click "*** ** * *** ***" at the bottom of the pageWe'll be in touch during your requested time frame to help

We contacted this customer via phoneWe closed down the account, and they contacted their bank about the unauthorized charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We called this customer both times he requested a phone call, but could not get through using the number providedA specialist followed up via email both timesWhen the first box was shipped, it was delivered at the end of February, so it counted as the March boxThe second box will be April, and
the third box will be MayRest assured, your recipient will receive boxes, and we will be more than happy to assist if she does not receive them for any reason

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't believe that they keep their data secure due to the fact that myself among many others have had our accounts hacked through birchboxThey may keep credit card data secure but this doesn't stop hackers from getting into peoples birch box accounts and ordering hundreds of dollars worth of productsThey need to up there login security so that it's not so easy for hackers to log into people accounts and change their infoSomeone changed my email, mailing address and password and then ordered birchbox products though my account to be sent to themThe birchbox representative I spoke with said this is a common problem and I have had other birchbox customers tell me that the same thing happened to themIt is clearly a problem that they need to address
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Birchbox is a secure website, but if someone has obtained *** ***'s credit card information, we are not able to prevent them from placing an order with us*** *** was contacted by a Discovery Specialist, who located the charges and closed down the accountUnfortunately, we are not able
to provide further information about this charge, and we are not able issue a refundPlease be in touch with your bank so they may conduct an investigationWe will be more than happy to cooperate and speak with the bank if necessary

*** opted in to our Birchbox Add On Program, which allows subscribers to pay an additional fee for items to ship with their monthly boxOnce she reached out to us, the products had already processed to ship and we were no longer able to cancel themWe sent her a return shipping labelOnce the
items are in the mail and we can view a tracking scan, we will be happy to issue a refundWe will be calling *** today to confirm these details