Gary Sells Roofing

We are so sorry for the trouble here, but we are not able to reverse the charge. The reversal must come from the bank as well as an investigation into the fraudulent charges. Please feel free to contact a Discovery Specialist, and they will be more than happy to speak with your bank directly to assist.

We have received one message from the email listed on this complaint, and it appears a specialist responded today at 1:32pm. We regret that the sample arrived damaged, and apologize for the trouble. Unfortunately, we no longer have replacements, so we have compensated this customer with a $5 store...

credit in the form of 50 Birchbox points, which is half the value of the Birchbox. We hope this helps to alleviate her concerns.

Both the weight of the package and our records indicate that the product was in fact included in the shipment mentioned in the previous correspondence. We take the necessary steps to ensure that everything arrives in perfect condition. We notified [redacted] in March that if she continued to purchase through our site, we would not reship or refund her if she was dissatisfied. Our records indicate that we have successfully shipped many orders to [redacted], and while we did reship products at the start, we are no longer able to continue reshipping products that we can confirm have already been delivered to her. We will not be refunding this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I think there is no need to communicate with this online retailer.  Their answer would not make me satisfied.  I would always choose reject the response if the answer is "we can do nothing about it".  And I will use the social media to share my experience with other potential customers.  They will notice the poor service quality of this company!
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As listed on our FAQ ([redacted]), subscribers are billed automatically on the [redacted] of every month. This is also available in the email confirmation when a subscriber purchases a monthly rebillable subscription. We had already charged this customer on October * when they cancelled, so the cancellation did not go into effect prior to rebilling, which is why an October box was shipped. As a courtesy, we have refunded for the October box.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 1) Even though they do have the right to cancel the order, they do not notify me at the time of cancellation.  If I did not contact them asking about the order(on Jan.*, 2016), I would never know what had happened.  They never contact me.2) My credit card was charged.  If the order is cancelled in a suitable way, my credit card should not be charged.  In addition, it is not suitable to give a customer a refund after more than a month of an order --  especially when the customer contact them.  I think I have the right to ask them for certain compensation.  At least, they offer me very poor customer service.
3) As a customer, I didn't know anything about what happened for more than a month.  They waste my time by charging me the amount of fee.  Besides, I also do not know why they cancel my order.  I need a fair explanation.  Order cancellation usually happens when a customer is on a blacklist.  I never had a record of malicious online shopping behavior.  I am wondering under what situation did they cancel my order?  I need an explanation!Overall, I think providing me the so-called "full-refund" at the current stage is not a suitable answer.  I do not accept it.  A full refund should be given right after they cancel the order and with an on-time notification.  If the late full refund is the only answer they can give, I will share my experience on social media.  I think the public will help me judge their behavior.  That would be my bottom line.Anyway, I would thank Revdex.com for helping me contact the retailer and trying to give me a fair judgment.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the inconvenience with our suspended operations in Canada. While we provided all Canadian subscribers with a refund for the remaining boxes, we have issued a full refund for this subscriber, and it should appear back on his/her account in 3-5 business days. Please feel free to...

contact i[redacted] with any further questions and we will be happy to assist.

As listed on our site, the first box takes ten business days to process and ship once the order has placed. The box has not yet shipped because it has not been 10 business days from the original order date. Furthermore, a Discovery Specialist did reship the November box to this customer, so she will...

receive two boxes despite the fact that she paid for one. Regardless, we understand she would like her money back so we have issued a full refund, and she will receive the two boxes free of charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there was no call to me no response at all from them
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be more than happy to cancel this order and refund [redacted], but we do not have the credentials necessary to pull up this account. Has [redacted] written into us? We will need the email address associated with the account in order to proceed, but we are happy to do so. We are currently not...

available via phone due to high outreach, but we can be reached at [redacted]. Is it ok if we have a supervisor contact [redacted] at the phone number provided?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Label has been print and personally handed to the mailman for the building.  I do not want to close this case until the credit has been applied to my account.  Also, this issue took way longer than it should have, since I had made several attempts to contact the merchant as soon as I notice the charge on March [redacted].   In addition the customer service I received was unacceptable by quiet a few DISCOVERY SPECIALIST from the company ( Roberto, Carissa, Colleen and Meredith).  Several times I asked for a manager to give me a call, and TODAY is the first time I that was actually fulfilled.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We issued a refund for the remaining boxes on 1/**/2017, and sent an email confirming that refund. If the refund has not shown up yet, this customer will need to contact her bank. We are happy to provide the ARN number so she can confirm the refund with her bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because birchbox claims that the product matches my profile which is a blatant lie. I will be happy to upload a picture of my profile where I list my hair as fine and straight. the literature that accompanies this product explicitly states that it is for coarse or thick hair. my hair is neither. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 Birchbox is making out like crazy.So unfair they will not tell me were it was sent.So I'm charged 67.00 Will get in contact with the owners.There help is useless. They got 67.00 and I got nothing,so unfair.People be very careful with this company.ppp
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the item as paid for nor a refund for purchase price.  While company may have verification of placing product in shipping package at some point prior to leaving warehouse, the item in question was not in fact included with other packaged items received.  Issue is not yet resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Although I do not agree with how BB handled my refund, I went ahead and used up my remaining points with and have learned that I will not be making a purchase with them again after this last transaction.  When someone pays with cash of $21.80, and the product was $25.00 - the entire amount in CASH should be refunded.  I do not have the physical energy to continue to pursue this issue with this company but will never purchase from them again.Thank you for your time,
Sincerely,
[redacted]

We have [redacted]' October box shipped and marked delivered on November [redacted]. A Discovery Specialist responded to her via email to let her know that the box was marked delivered, and offered to track it down for her if she had not received it.The November box was also shipped to the same address on...

file. Though both boxes were shipped and will be delivered, we have issued a refund for both boxes, and that will appear in 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information I was given upon signing up states that I will be informed when I am able to make my choice, I was not.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer's August shipment has been refunded. Subscription has been cancelled so no further shipments or charges will continue moving forward.