Gary Sells Roofing

Customer's August shipment has been reshipped as of 8/ [redacted] by CS agentReshipped full-sized order is showing out for delivery via [redacted] today

We apologize for the inconvenience with our suspended operations in CanadaWhile we provided all Canadian subscribers with a refund for the remaining boxes, we have issued a full refund for this subscriber, and it should appear back on his/her account in 3-business daysPlease feel free to contact I [redacted] with any further questions and we will be happy to assist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received a return label and I have asked several times- WITH NO RESPONSE as to where the label has been sent I would like to speak with someone from Birchbox for direction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

An order was placed using [redacted] 's card informationUnfortunately, we are not able to give out information about fraudulent charges, but we will be happy to close down the account so the offender is not able to process more charges to [redacted] 's cardWe will follow up with him to locate the charge and close the account, and from there, we kindly recommend contacting the bank to report the chargeWe will be more than happy to cooperate with the bank if need be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because birchbox claims that the product matches my profile which is a blatant liei will be happy to upload a picture of my profile where I list my hair as fine and straightthe literature that accompanies this product explicitly states that it is for coarse or thick hairmy hair is neither In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No resolution provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This appears to be fraudulent activity on the cardholder's cardWe have closed down the account used to place the order, but we are not able to provide further information about the order as that is prohibited by lawWe kindly recommend contacting the issuing bank to report the fraudulent activity

Customer's funds have been successfully issued via customer's bank's chargeback processThe funds are not being held by merchantMerchant site is secure as all transactions submitted to merchant are encrypted with industry-standard security software which encrypts information input to protect it from interception by outside partiesWe are fully committed to maintaining the highest levels of security and protection against fraud

[redacted] subscribed on October [redacted] under the email address he provided for this complaintWe charged [redacted] $when he subscribed for his first boxIn reviewing [redacted] 's order, the promotion code for the for box deal was not included, which is why [redacted] did not receive boxesAs stated in our FAQ, we automatically rebill on the [redacted] of every month for Birchbox ManThis billing is automatic and occurs if the subscription is not cancelled before the *** [redacted] did not cancel, so his account automatically rebilledHowever, the attempted charges were declined due to insufficient funds, so we never received payment on October [redacted] or **Though a box was shipped for the first initial charge, we have refunded [redacted] and that should appear back on his account in 3-business daysOverdraft fees come from the bank, so we are not able to restore those fees as we did not extract themIf [redacted] could please pass along the email address associated with the women's subscription, we will be happy to take a look into that as well, but we cannot locate the women's subscription without an email address

Our policy concerning points for sample reviews recently changed, and we notified subscribers of this change via email in June. Birchbox does allow subscribers to review their first 5 samples for 50 Birchbox points, a $5 credit in our store. After that, subscribers are not able to review their boxes... for points each month. This is listed on our FAQ. The advertisement described in this complaint is shown under a banner that reads "Subscribe Now!" because it is referring to reviews for the first box only, and is encouraging non-subscribers to subscribe and review their first box. This subscriber was able to review both her July and August boxes successfully, and she was compensated with Birchbox points. We will not be compensating further.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] reached out to us because he had fraudulent activity on his cardBirchbox takes customer security very seriously, and we do our best to respect the privacy of our usersUnfortunately, we are not able to give out further information about the contents of the order or the user who placed it without a court orderWe will be more than happy to cooperate with law enforcement and/or [redacted] 's bank if need be

We will be reaching out to this customer directly to assist with the fraudulent chargesWhile we are unfortunately not able to give out further information about the charge, we will cooperate with her bank to get this resolvedAdditionally, we have closed down the account used to place this order to ensure it does not happen again

Customer's original order is showing delivered on 8/ [redacted] via ***This was delivered within business SLA of 5-business days from order date additional replacement orders have now been sent out to customer via expedited [redacted] and will be received free of chargeFirst replacement order was shipped under [redacted] Ground which is considered expedited shipping $in store credit was added to account on 8/**, the day the first reship order went outCS agent has reshipped an additional time free of charge as well, again under *** Customer has been compensated for any delays in kind via store credit and free order replacements

Requester should reach out to their bank/credit card company directly and immediately regarding any unauthorized activityThe bank will ultimately be able to close the card and issue a chargebackCustomer information is secure on merchant's site which has documented security certificatesRequester has been in touch with merchant customer service to close down account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did receive a refund from my bank and they are debating the charges with birchboxThis message says the customer data is secure on their site because they have security certificates but that is not true because customer data is not secure on their siteMy account was hacked and I have heard of multiple other cases where peoples accounts were hacked on birchboxThey need to do something to keep peoples accounts saferThis was a big hassle and a violation of trust In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As indicated on our FAQ, Birchbox Man subscription boxes are non refundable as we are a discovery service. We do give subscribers the option to edit a profile that helps us determine what to include in their boxes each month. [redacted] reached out to us on August [redacted] and Mollie responded and offered to... assist him in editing his Grooming Profile to improve his experience for next month. We have now refunded [redacted] as a courtesy, and we will be happy to assist him if he has any trouble going forward.

We shipped the replacement box at no charge to ***She was not charged for shippingInstead, it looks like she used her $credit to purchase a full size productBecause she chose to purchase this product, she was also required to pay for shipping, as only orders over $qualify for free shipping on our siteThis order that *** placed is completely separate from her subscription or the replacement box we sent to herShe was not charged for shipping on either of thoseWe have given *** store credit and a replacement box at no charge to herWe will not be refunding the $shipping charge on her full size order that she placed separately from the subscription

As defined by our Terms and Conditions listed on our site, Birchbox reserves the right to limit quantities purchased by our Members, so this order could not be fulfilledWe have issued a full refund in the same form that the customer paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with a Discovery Specialist (customer service rep) via phone and exchanged emails with a couple of their reps as well. They would not refund the $charge made to my debit card Birchbox only provided 'canned' responses for this fraud case. Like many companies I have observed that employ a debit/credit fishing scam, they route the customer back-and-forth through different Discovery Specialist team members in the hope the customer will drop the issue. They were able to quickly locate the fraudulent account that was used to charge my debit card, but their legal department claimed they cannot provide any of the account information because they need to protect their customers. In other words, Birchbox needs to protect their fraudulent activities or the fraudulent activities of criminals that use their service in their best interest. In order to resolve this issue, I had to contact my bank and go through their dispute process.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***