Gary Sells Roofing

This customer purchased a yearly rebillable subscription, which automatically renews each yearWe also sell gift subscriptions, which do not automatically renew, but this customer purchased a yearly rebillable subscriptionWe responded to her request on January ** to let her know we cancelled the
subscription and refunded herA refund was issued on January **, and it should be visible in her account now

Email to confirm refund issued quotes:"To confirm, I have refunded you in full for this orderPlease allow to business days for this refund to process, depending on your bank." This included charge to credit card and Birchbox Points applied to original order. Customer was also rewarded $in shop credit for inconvenience but was originally offered to have the missing items reshipped

Our cutoff for Christmas delivery was posted on our site, and the cutoff for Christmas delivery was a first box ship date of 12/**This customer set the first box ship date as 12/** on our website, so we could not guarantee Christmas deliveryAs listed on our FAQ, Birchboxes can take up to ten
business days to arrive, and there can be 3-business days between tracking scansThis customer was concerned about the tracking scans, so we requested a replacement box for him as a courtesyHe received the original box and it was missing one sampleThe replacement box is still in transit to himHe requested we cancel the subscription and refund him in full, so we cancelled the subscription and refunded him in full despite the fact that we shipped two boxes to him

Customer's Subscription has been cancelled as of 8/**/and will no longer be charged for future boxesDue to high out reach, there are delays in response which is mentioned in automatic trigger response sent to customers

Customer has already been refunded in full for this order to purchasing MasterCard and to her Birchbox Points she applied as creditThis amount refunded totals to $and Birchbox Points

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[My bank has tried to resolve this issue and they are getting no where on this as wellThey say they will work directly with the bank is not sufficientMy bank still reversed the provisional credit given as they cannot resolve the issue with birchbox eitherSo this mean, I am out $(which I cannot afford) and have nothing to show for the $birchbox charged to my accountBy them closing the account does not give me back the money they charged to my account fraudulently in the first placeAll it does is stops anyone else from using the account fraudulently
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Without a court order, we cannot give out any customer informationWe have relayed this message to this customerWe recommend getting in touch with the bank so that they can perform a chargeback and investigate any fraudulent activity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have no answer as to where my monthly subscription box isIt shows arriving in Kentucky on the 8/**, but never leavingWill I be compensated for this order as well?As for the order showing delivered on 8/**I did not actually receive thatAlso, the SLA when I placed the order via chat on 8/* said delivery would be 8/**Again when I spoke with your chat on 8/** inquiring about the whereabouts of my order, they said it would be delivered the next business day 8/**Still did not arrive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have responded to this customer several times to confirm that we have closed down the account used to place this orderShe will need to be in touch with her bank for a chargeback and investigationWe apologize that we are not able to assist further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have been contacted and the matter had been addressed.
Sincerely,
*** ***

A separate response has recently been sent to the customer internally at: *** July + August boxes are showing delivered via *** to address on fileBoxes ship by the *** of each month, after billing date of 1st of the monthBirchbox does not have live phone system, but
does have email, chat, or scheduled calling: ***Reviews are left directly on the product page and can be found once logged in to Birchbox accountClick "Your Box" to see current month, then "write a review" on desired product. Birchbox Points are earned by referring friends who subscribe (Points), Shopping with us (point for every $1), and leaving sample review (pts each) as of July ***

As mentioned in our last response, Birchbox is a discovery service, so there are sometimes products in the boxes a customer wouldn't normally tryWe are not able to swap out samplesAs mentioned in our last response, we have now compensated *** *** with $worth of product in our Shop, despite the fact that she received all samples promised, and despite the fact that she paid $for this boxWe will not be compensating further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has er Here]
While this statement is true, why should I had to pay for shipping On the $credit that was given to me I had to pay $for the item to be shipped which is like not having a credit to begin withAs for the review of the products that was for the first box that was never received And why should I have to pay for Birchbox to ship another box if I hadn't received the first one!? I know I am not the only one to complain about this same thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When picking the shipping date it gave me a range of delivery datesI picked a shipping date that placed delivery the week before ChristmasI would not have delayed shipping so as to make the delivery lateI had initially made the purchase around the *** of December, so the company's reasoning makes no senseThe replacement box was due to the mis-shipmentSo the replacement box should not suffice for the incomplete boxI am requesting further compensation for the additional mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

When this customer first reached out, he was angry that the box was not going to arrive by December **In tracking that first original box, it did, in fact, arrive on December **As listed on our FAQ and our website, Birchboxes are shipped via *** and can take some time to reach our customers, which is why we listed shipping cutoffs on our websiteEven though the original box did arrive on December **, we had also requested a replacement box, and that was marked delivered on January *We shipped two boxes, but this customer was still upset so we refunded him in full and cancelled the subscriptionThis means he received two boxes for freeWe will not be compensating further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because The amount of my return was $and the amount of my product was $25.00.I fully expect my refund instead of BB doing sometype of math that makes no sense and allows the company to keep my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize that this customer has not yet heard back from usWe are experiencing a high volume of customer service inquiriesWe will absolutely refund this customer and follow up with her via email with next steps to return the products

Customer was refunded $on 5/**/for the additional service reservedIn order to issue a refund for the $box itself, customer needs to send merchandise back via return shipping label which has been sent to the customer today, 5/**/17. Additional service customer has mentioned is live on
the merchant website at the end of each monthThe customer did not opt in for an additional choice, so this service was refunded ($5), but the standard monthly box ($10) was still shipped

We have spoken with this customer four times now about box disappointmentAs stated on our website, Birchbox is a discovery service, so while we use the Beauty Profile to curate boxes, there is no way to opt out of certain types of productsAs stated on our website, boxes cannot be returned and
are non-refundableThe product *** *** received matches what she listed on her Beauty ProfileWhen *** *** wrote into us, we not only compensated her with $in store credit, but we also added a free month into her account for the troubleWe will not be compensating further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***