Geek Support Live

Complaint: [redacted] I am rejecting this response because: The nature of my complaint is that (1) the business is misrepresenting itself (by not promptly identifying the name of the company "Geek Support Live" at the beginning of their sales calls and instead implying that it is [redacted] /" [redacted] customer service"--a practice commonly referred to as a " [redacted] scam"), and (2) that they are refusing to identify sales calls as such (despite telemarketing sales regulations requiring that they do so)Removing my name from their call list does not resolve either of those issuesThey need to dramatically alter their regular business practices in order to resolve these issues Sincerely, [redacted]

Revdex.com ID# [redacted] DEAR [redacted] :: THIS PERSON'S PHONE NUMBER HAS BEEN REMOVED FROM OUR DATA BASETHANK YOU, CUSTOMER SERVICE GEEK SUPPORT LIVE

Joy W***

I have found Geek to be very supportive, excellent and very professional There team is very polite

Complaint: [redacted] I am rejecting this response because: I was told that the company would perform technical analysis and support at no charge, but that after the service was completed, I would have to pay and an invoice was shown on my screenI could not access my computer during this timeIn essence, my computer was held hostage unless I filled out the credit card information on the invoiceTh "technician" said his name was "Phillip" and he was a Windows technicianWhen I realized that this was a scam, I contacted my personal computer service provider who told me to turn the computer off and bring it to him, which I didHe removed the problem that was blocking my access to my own computer and made sure that it was secureHe advised me to check all my password protected applications to make sure that my data was safeBasically, I couldn't use my own computer without providing credit card information to this scammerIn order to get my computer working again, I was forced to have this company's software removed by my own computer specialist.I will not consider this complaint resolved without receiving reimbursement for the cost of recovering my computer: $ Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I reject this response because the guy who said he couldn't find a record of calling my phone number is a blatant liarThis company is obviously very dishonest as evidenced by their business modelI didn't spend or minutes arguing with a ghost and I most certainly did not make this upIf this company was honest, I would be able to call the number that I was called from, but its a recording for a number that isn't in serviceHonest companies don't spoof their numbersThis guy and this company is a joke and a scamThey will continue to screw over elderly folks and those who aren't techno savvyBut hey, this is AmericaIf they don't screw you, the government probably willCheers....Sincerely, [redacted]

Revdex.comID# [redacted] Dear [redacted] :We have added Daytime Phone: ###-###-####Evening Phone: ###-###-#### to our Do Not Call list They will not hear from our company again.Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID# [redacted] Dear [redacted] :We removed this phone number from our data base.Thank you,Customer ServiceGeek Support Live

Revdex.com: As of this date, May 5, 2016, I agree with this statement I was contacted by the company & assured that they are a legitimate business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Received a call from an "unavailable" numberI man with a heavy accent said he was with "Geek Support Live." I asked over and over where they got my phone number, and what they were selling, and was finally told they got my phone number from [redacted] These people are obnoxious, rude, and obviously preying on people who are less than experienced using a computer! After interrupting me to tell me again my computer was "infected," they finally hung up on meI will report them to [redacted] and the FTC

I really liked the work done on my computer by cyrus thankyou Geek Support Live for your help

Ben P [redacted] was very helpful in fixing my computer and he said that it wouldn't cost me anything because I am a senior citizen couldn't afford to payGeek Support Live is proved to be a user friendly company...I appreciate the work...thank you so much for fixing my computergod bless them

Complaint: [redacted] I am rejecting this response because: From: [redacted] [mailto: [redacted] ] Sent: Wednesday, June 24, 6:PMTo: [redacted] Subject: Fwd: # [redacted] - Thank you so much!!! They have started to call me again - twice today! Please let me know what my next steps should be Thank you! Sincerely, [redacted]

Revdex.comID# [redacted] Dear [redacted] :We have added tel: [redacted] to our Do Not Call listRespectfully yours,Customer ServiceGeek Support Live

Complaint: [redacted] I am rejecting this response because: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] How can they possibly say they have no record of ever calling me I called them back on the number they gave me just to determine whether or not they were a credible businessObviously I have the records of their calls and I'm glad they alledgedly removed my numberCredible without integrityI'm saving the recordings I made Sincerely, [redacted] ***

Revdex.com ID# [redacted] Dear [redacted] : We have researched and it may be possible that someone who is not associated with Geek Support Live is misrepresenting us? Please be reassured that our company Geek Support Live will not call this person We have removed this number from our data baseThank you, Customer Service Geek Support Live

Revdex.comID# [redacted] Dear [redacted] Customers normally receive computers (complementary with certain plains) within 2-weeks Upon receiving refund request, we have already issued full credit/refund of $to customer We pride in our customer service and for any reason if customer is not satisfied we issue credit/refund to our customerThank you, Customer Service Geek Support Live

Revdex.com ID# [redacted] Dear [redacted] : We apologize for any inconvenience caused to you and would like to assure you that going forward, we will have Sr Technician assisting you when you call in the near future Should, you have any computer issues, kindly, feel free to call our customer service 24/ Thank you, Respectfully yours, Customer Service Geek Support Live

Complaint: [redacted] I am rejecting this response because: The contact numbers provided in this response were not provided to me at the time of service, just the ones that didn't work or kept me on permanent hold Now, post filing a complaint, they suddenly provide new contact numbers? As previously stated, service was not providedNo improvement in PC functionNo Web Root security softwareI do not wish to deal with these people anymoreNote all their other Revdex.com complaintsI just want refund Sincerely, [redacted]

Revdex.comID# [redacted] Dear [redacted] : We have not called Phone number ([redacted] ***As a precautionary measure we have added the phone number to our Do Not Call listRespectfully yours, Customer Service Geek Support Live