Geek Support Live

geek support has been very helpful with my computers

Revdex.com
ID#***
DEAR ***:
WE HAVE RECEIVED SO MANY EMAILS FROM THIS PERSON AND EVEN THE MERCHANTS HAVE BEEN RECEIVING THEM THIS WOMAN IS CONFUSED WE ARE NOT GEEK SQUAD OUR COMPANY IS GEEK SUPPORT LIVE HER COMPLAINT IS NOT JUSTIFIED BECAUSE SHE NEVER HAD
A ISSUE WITH OUR COMPANY UNTIL SHE STATES THAT SOMEONE TO HER WE ARE NOT A GOOD COMPANY IS THIS REASONABLE? WE HAVE ISSUED HER A COMPLETE REFUND BUT AGAIN SHE GAVE HER BANK THE WRONG CREDIT CARD NUMBER AND WHEN WE WENT TO REFUND HER THE BANK NOTIFIED US THAT THE CREDIT SHE GAVE WAS NOT IN USE
AFTER A LOT OF RESEARCH WE WORKED WITH HER BANK AND ISSUED HER A COMPLETE REFUND AND THIS CASE SHOULD BE NOTED HOW PEOPLE WORK AGAINST GOOD COMPANIES LIKE OURS THE BANK SAID IT WILL SHOW ON HER NEXT STATEMENT SO PLEASE MAKE HER UNDERSTAND THIS AND TO CHECK HER STATEMENT
RESPECTFULLY YOURS,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Thanks to Terry ...looks like things are cleared up

Revdex.comID#***
Dear ***:
We have issued a $*** refund to this customer
Check number *** ** *** They should receive it shortlyAfter a long investigation its not our fault or the customers fault I want to explain very briefly that when this customer paid with her credit card and after many calls with her issues our staff who were notified it was impossible to help because we closed down this merchant account and once that's done no one can reissue a refundWe are sorry it took so long to clear this matter up but she can be assured we receive many who ask for refunds after we help them to take care of their computers, so without going into a long discussion, if she wants us to help in the future we will be happy to do soThank you for your patienceRespectfully yours,
Customer Service
Geek Support Live

you guys were polite and anxious to correct the problem

Cyrus did an excellent job!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI
don't think they should be speaking to people the way they do and will warn everyone I know about their scam
Sincerely,
*** ***

Geek support helped me fix my computerTracy called me after it was doneShe was very helpful

Revdex.comID#***Dear ***:There must be a valid reason for cancellation of service***, Geek Support Live Accounts Manager, spoke with Mr *** and was trying to understand the issue, however, Mr *** won't let *** speak and disconnected the callHe called again, but failed to have a
conversation with Mr *** since he hung up the callWe have no issue cancelling the services and issuing refund provided we are given a chance to understand the issue and ensure that the issue cannot be fixed by our technician.Mr *** needs to call and speak with *** in accounts for the settlement or give us a better time to contact him. Thank You,Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID# ***
Dear ***:
Please let this person know that their phone number
has been removed from our data base
We offer a free diagnostic that does not cost any money and if they wish to continue they go on our website and than decide if they want to continueRespectfully yours,
Customer Service
Geek Support Live

Revdex.comID#***Dear Madelyn:I spoke with *** *** *** the husband of Norbert Jackson and we had such a pleasant conversation I explained her city is wrong on our records and she told us its ***, Innot *** In.I told her we are sending back her money in full which the amount
is $ She understood that many customers ask to have their computers fixed and our technicians spend many hours with the customer and the cost we entail many times we don't make money She was reasonable to understand how our company helps people Thank her for us and to stay healthy.Customer Service,Geek Support Life

Revdex.comID# ***
Dear ***:
"">
Mr*** ** *** had signed up with us and paid $for the service and was not charged anymoreOur manager, Mark Williams, did call him to investigate in regards to additional charges and found that he paid to some other company believing it was Geek Support Live and he possibly was misled by themThey gave him a number for them that does not existWe will cooperate in any possible manner with him to assist him and the same message was conveyed to him as wellHowever, we are not responsible for any money he paid to them.
Should, you have any queries, kindly, feel free to contact usCustomer Service
Geek Support Live

Complaint: ***
I am rejecting this response because: This company did call me unsolicited, misrepresented themselves, and tricked me into allowing them to remote into my computerI did have some doubts but I was told over and over again that my computer sent a report to them about viruses found on my computerAfter they were not able to prove they were with ***, a sale-lady name Pauline then provided me what she called their certificates as proof that they were a real companyI asked why *** name was not on there and was told they are a subsidiaryI asked why the paperwork did not say that? Pauline then proceeded to tell me what a great offer she was providing me and she did type a document in NotepadI did not save after booting her from my computer and contacting Revdex.comI received many calls from this company coming from an unknown numberI have provided a screenshot of all the unknown calls that came after I hung upAfter not responding to any of those unknown calls Pauline then called me from a *** ** numberThat number was ###-###-####My cousin *** *** was present for that last harassing conversation and hear Pauline price go from $down to $as she tried to convince me that what they were offering was a good dealMy cousin can be reached at ###-###-#### or [email protected]
Again I have included the screenshot and the alleged certificateUnfortunately the notepad document could not be recovered.
Sincerely,
*** ***

Revdex.comID#***
Dear Caroline:
Please be advised
13.3333px; background-">We have added the number to our Do Not Call ListRespectfully yours,
Customer Service
Geek Support Live

*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** ***
***
***
Dear ***On July Mr*** *** did not
receive a call from us but from someone with an intention to dupe him by making statementsFirst, we never ask for banking information over the phone, secondly, we are not shutting down and thirdly, we did not charge $t* *** ***sHe has been misled by someone else for which we are not responsibleWe ask our customers to never let any unknown person get on their computer online and call us when they need support, however, *** ***s seems to have given access and thus, got dupedMoreover, we had already issued a refund of $We request *** *** to contact our customer service toll free at *** and we shall be happy to go over his account with usSincerely yours,Customer ServiceGeek Support Live

THANK YOU GEEK SUPPORT LIVE

Total Scammers:
They call up telling you that they are with Geek Support and they received an alert that your computer has been compromisedThey were sent your IP address which is how they tracked youThey offer to remove any and all viruses off your computerAlso apparently the file that your computer is trying to share is a hidden root file in *** ** *** *** * when I said I didn't have *** **)The "representative" on the other end of the phone did not have an answer as to why my dynamic *** *** *** *** ** would be trying to send a *** file hidden in outgoing datapackets

Revdex.com
DEAR ***:
THIS PERSON'S PHONE NUMBER HAS BEEN REMOVED FROM OUR CALLING DATA LISTTHANKS YOU,
CUSTOMER SERVICE
GEEKSUPPORTLIVE%

Revdex.comID#***Dear ***:Our Senior Manager will contact you shortlyWe apologize for any inconvenience caused Respectfully yours,Customer ServiceGeek Support Live

YOU WON'T FIND BETTER TECH SUPPORT ANYWHERETHE BESTGEEK SUPPORT LIVE