Geek Support Live

Revdex.com ID# [redacted] Dear [redacted] : We can only help someone if they call our numbers that are submitted to them and its the same numbers we have had for over years If anyone ask for help or assistance we only use these numbers and we have many technicians willing to assist themWe also send everyone a brochure and welcome letter with the same numbers printed on each package I can only say we can't please the world but we do please thousands of customers with very little problems I can only reiterate FOR REFUND KINDLY CALL THE SAME NUMBERS GIVEN AND WE WILL HELP YOU Respectfully yours, Customer Service Geek Support Live

While I did not receive any product or service from this company, their actions and demeanor on their unsolicited phone call leads me to believe that they are scammers trying to rip you off As a Internet security professional, I am suspicious of anyone who calls claiming to be from "Tech Support" When I asked that my phone number be removed from their list, I was told that it was a computer generated call and that he was unable to remove it from his list Googling their number ###-###-#### showed several scam web site blogs such as *** I strongly recommend that under no circumstances should you do business with this company I'm not sure where all of these positive posts are coming from, but good reports are not hard to fake

cyrus did a great jobgeek support live work very nice ..I m glad that I got it..!!

Complaint: ***
I am rejecting this response because:I am still receiving calls from this
company from *** *** ***This company has not respected my request to cease these harassing callsThe sales people or person, as it is always a similar Eastern Idian accented male, have been rude and unsympathetic to my request to stop callingToday 1/26/I have received six calls between 11:am and 6:21pm EST. Please help
Sincerely,
*** ***

Revdex.comID# ***
Dear ***:
id="AOLMsgPart_2_55a6ea3e-1dde-402a-ba97-755e566b9874" "">
*** (Geek Support Customer Service Rep) SPOKE WITH MR *** * ***HE SAID THAT HE DID NOT SEND ANY EMAIL TO Revdex.com AND THAT HE HAD AUTHORIZED THE PAYMENT AND IS VERY SATISFIED WITH OUR SERVICES.
HE CONFIRMED THAT HE WILL SOON SEND AN EMAIL TO Revdex.com REGARDING THIS MATTER.
I'm sure this will clear up this matterRespectfully yours,
Customer Service
Geek Support Live

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Re: #*** - Thank you so much!!!
Sincerely,
*** ***

Revdex.com
#ffffff;">ID# 9***
Concerning: *** *** ** ***
Dear ***:
I have no real answer for Mr***
1st: First we do not have a *** working for us
2nd: We do not charge $to repair any computer This can be seen by going to our web site to select the prices from $and up, unless Mr*** is a business with or more computers than the charge is $
3rd: We do not work for *** but we do ask customers if they have *** *** or *** on their computer
4th: If anyone talked abusive I would immediately hang up
5th: If anyone entered my computer and the owner was unhappy all they have to do is hit close/cross icon on that window and it will shut down the contact person right away
6th: Our company prides itself with customer service and we would never pay anyone for asking for funds for something we did not do because money is not the issue here
7th: We have added Mr***'s phone number from our Do Not Call List
Thank you,
Respectfully yours,
Customer Service
Geek Support Live

Revdex.com
ID#
***
*** ***
DEAR ***
I BELIEVE THIS WAS ANSWERED AND I COULD NOT RESEND IT AGAIN TO YOU BECAUSE YOUR SITE KEEPS SAYING SORRY FOR THE INCONVENIENCE I SUGGEST SOMEONE LOOK AT YOUR SITE
IN THE MEANTIME, I AM SENDING IN CASE YOU DIDN'T RECEIVE MY PAST REPLY
WE HAVE REMOVED THIS PERSON'S PHONE NUMBER FROM OUR DATA BASE THEY WILL NOT HEAR FROM US AGAIN, BUT I SUGGEST THIS PERSON SHOULD CHECK HIS CALLER ID BECAUSE OTHER COMPANIES HAVE NAMES SIMILAR TO OURS
RESPECTFULLY YOURS,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They informed me today 8/27/that they had refunded to $to my credit cardI have not had a chance to check this our with *** ***If I have not received it in my account by next week I will let you know.Companies like this are ripping off the PC customersI have been working with computers since when I took a course at *** *** *** on the *** *** and worked with the ** *** *** of Engineers during my senior year helping with their computerAfter graduation I went to work with the Corps and worked with them, retiring in 12/31/in various Information Management positions in the field offices and in HQ in Washington, DCAfter retirement from the Corps I formed my own company *** to provide software and hardware support to various individuals, companies and schoolsSo you can see I have had valuable training and experience in Information Management Services Industry. Thank you for your support with this issue.
Sincerely,
*** ***

Revdex.com
ID# ***
DEAR ***:
I AM SORRY TO READ THIS COMPLAINT WOULD YOU ASK HER DAUGHTER TO SEND US THEIR ADDRESS AND
PHONE NUMBER TO HELP THEM WE ARE CONCERNED WITH HER MOTHER WHO IS LISTED ON THE COMPLAINT AND IT MAY BE HER DAUGHTER COMPLAINING
WE DID RETURN MONEY AND FELT THE AMOUNT WAS JUSTIFIED ONCE WE HAVE THE CORRECT ADDRESS AND PHONE NUMBER WE WILL HELP WITH ANY PROBLEM THEY MAY HAVE WITH THEIR COMPUTER
RESPECTFULLY YOURS,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

*** *** called us with her credit card issuing company on conference call, asking to cancel her
services with Geek Support LiveWork was already done on her computer, we still offered her $refund as a good faith company and she accepted itWe immediately issued her refund of $ Receipt faxed to Revdex.com
She again seems to have chargedback for the whole amount as we have received chargeback notification today which is not fair
Moreover, we did not have any control on her computer prior to her acceptance to allow us to work on her computer
At the time of online purchase of any plan with Geek Support Live, every customer has to type their email address mandatorily and an Invoice is sent automatically to every customer after they purchase any service plan with Geek Support Live.
I'm sure this will clear up this matter
Customer Service
Geek Support Live

Joseph B*** did a wonderful job cleaning up my computer Pauline said it would take about two hours to complete the job,which it came close to

thank you for your help mr joseph b*** for your good service

Revdex.comID#***Dear ***:Kindly call our Customer Service for service cancellation. Thank you,Customer ServiceGeek Support Live

Complaint: ***
I am rejecting this response because: I got in contact with Geek Support Live and talked to a customer service personalI got the run around and they refused to to give my money back for services ($virus scan protection)I tried to explain that I got in contact with the Revdex.comHe said that the services rendor were perform according to all the termsHe wanted me to log on to their site and let them have control of my computerI told him that the letter I received from the Revdex.com said that the service would be cancel and that I wanted my money back to settle my claimHe said that I would not received my money back because I wouldn't buy the hacker program to fix my computerI would like to talk to the customer at their Connecticut officeMy cell phone is *** and want to talked to someone that can speak good English and can give me respect when I'm talking to them about this issueI did try to e-mail you (*** ***) but my server sent back a MAILER Domain message
Sincerely,
*** ***

*** *** We contact customer to resolve any issues customer may have on the computerHowever, customer hung up stating that she does not want to speak with us and her computer is doing fineCustomer Service Geek Support Live -----Original Message----- *** *** *** ***
*** *** ***
*** *** *** *** *** *** **
*** ***

Joy W***, I was very pleased with your quick resolution of my problem

Revdex.com COMPLAINTID # ***
DEAR ***:
We have not put any cirus on computerWe offer free diagnostics and exactly tell the status
of the customer as it is.
Moreover, we offer our services to prospective customersIf they chose to go with our services that gives Laptop complementary, than Laptop is delivered to customers within 7-business daysWe are committed and pride in our customer service and definitely not a scam.
REMEMBER WE CANNOT GO ON ANY PERSON'S COMPUTER UNLESS THEY ALLOW US TO DO SO
IF THIS PERSON RECEIVED THEIR COMPUTER PLEASE CONTACT OUR CUSTOMER SERVICE SO WE CAN HELP AND TAKE CARE OF THIS ISSUETHANK YOU,
CUSTOMER SERVICE
GEEK SUPPORT LIVE

Revdex.com***Dear ***:The caller ID(tel:###-###-####) mentioned in the complain does not belong to usPlease be assured that you will not receive any calls from us. Respectfully yours,Customer ServiceGeek Support Live

I am satified with the services of geek support live and joseph b***