Geek Support Live

[redacted] Dear [redacted] On July Mr [redacted] did not receive a call from us but from someone with an intention to dupe him by making statementsFirst, we never ask for banking information over the phone, secondly, we are not shutting down and thirdly, we did not charge $t [redacted] sHe has been misled by someone else for which we are not responsibleWe ask our customers to never let any unknown person get on their computer online and call us when they need support, however, [redacted] s seems to have given access and thus, got dupedMoreover, we had already issued a refund of $We request [redacted] to contact our customer service toll free at [redacted] and we shall be happy to go over his account with usSincerely yours,Customer ServiceGeek Support Live

Revdex.comID# [redacted] Dear [redacted] :We offer one time free computer diagnostics and cleaningThere is no obligation and charges for the sameWe have added tel: [redacted] to our Do Not Call list.Thank You,Customer ServiceGeek Support Live

excellent technical support by Joseph B***--GEEK SUPPORT SERVICES ARE EXCELLENT AND PROMPT I AM HAPPY THAT I AM PART OF THEM I WILL RECOMMEND OTHERS

Complaint: [redacted] I am rejecting this response because: 1) That is absolutely not how the caller introduced the callAs I said, the call was introduced as "This is [redacted] support services" and at no point was "Geek Support Live" mentioned until much later in the call when--because I believed that the caller was intentionally misrepresenting themselves as a [redacted] representative--I prompted the caller to identify what company she actually representedThere are many other consumers (as you can see via a quick and casual web search, or looking at other complaints here) suggesting that this company is probably a " [redacted] scam" and that they are misrepresenting themselves as [redacted] when they are notIn fact, even a strict "AND"-style search with "geek support live" and "claimed they were from [redacted] " in quotes has some results, so other consumers also clearly believe that the business is claiming to be from [redacted] I believe they are intentionally misrepresenting the identity of their business, as part of what is commonly referred to as a " [redacted] scam"As such, an internal investigation is unlikely to resolve anything 2) Many, many, many, many, MANY companies offer a "free service" as the initial part of a sales presentation, only to follow it with asking for a the consumer to pay a fee for an additional serviceThis is called the "foot-in-the-door" technique, and has been well known to the public since the 1960sTo say there are no other companies that do this is ridiculousFurther, it is painfully easy to search the web for the phrase " [redacted] scam" and find that other businesses have existed following PRECISELY this pattern: "Free diagnostic tests" after misrepresenting themselves as [redacted] , and then asking for a fee to use tech support servicesSo to deny that other businesses offer these "free diagnostic tests" is completely bizarre and ridiculous Regardless, my point is still precisely that this was part of a sales presentation and should have been identified as suchYou cannot simply refuse to follow federal regulations by refusing to identify sales calls as "sales calls"It is irrelevant whether your existing customers are happyYou cannot make new sales calls to individuals who are on the Do-Not-Call Registry, identifying your business as " [redacted] support services" instead of "Geek Support Live", then offering "free diagnostic tests", and then when asked if the call is a sales call, saying "no, this is not a sales call, because the tests are free"That is a sales call, because the goal of the call is to lead (eventually) to a saleYour response completely ignores this aspect of my complaintYour business cannot pretend that your business is exempt from federal telemarketing regulations because your initial offering is free, and only later followed by the rest of the sales presentationYou say you offer "free diagnostic tests" but I suspect they are not particularly diagnosticThey are more likely misleading in nature, such as having consumers load event viewer--"eventvwr"--and scaring them by demonstrating that they have numerous errors in their logsThe claims surrounding the tests make their nature more suspicious: The caller said that she could detect trojan viruses on my computer over the phone using simple techniques that she could guide me through but that major brand-name anti-virus programs wouldn't be able to protect me from those same virusesThat seems unlikely at bestIf there was a simple technique that could do that, then the major brand-name anti-virus companies would be able to exploit those techniques to identify the viruses and the protect my computer from them I have, on that note, now filed two complaints with the FTC as well as my complaint here First, I have filed a Do-Not-Call Registry violation, as my number is on the registry and your business ignored that Second, I filed an additional complaint with the FTC regarding the fact that this business is misrepresenting the identity of the business and that they are not identifying sales calls as "sales calls" when specifically askedI hope other consumers do the sameMeanwhile, the business's response is inadequateAn internal investigation is unlikely to change anything, and they ignored most of my complaintI believe some external force will likely need to step in in order to change the structure of this business, since my complaint can probably only be resolved if the fundamental nature of this company is alteredSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The amount refunded was incomplete It certainly is NOT me complaining, I filed on behalf of my mother, [redacted] *** and she is aware of all correspondence Her address is [redacted] *** She stopped payment on her credit card the day after the call, prior to informing me of her dilema with this company Their business practices are agressive and confusing to the elderly She felt badgered and pressured to buy their product and, when I spoke to the salesperson, I was told that they are "not telemarketers, they are EDUCATING people on computers and their products." My mother, who lives on a fixed income, can not afford >$worth of "education" downloaded onto an obsolete computer that she does not fully understand how to use I found this company to be untrustworthy with questionable business practicesI have never filed a complaint with the Revdex.com, have never felt the need to, but this company needs to take a good long look at how they operate Sincerely, [redacted] ***

BBBID# [redacted] DEAR [redacted] : rgb(255, 255, 255);">WE CONTACTED THIS CUSTOMER AND HE HAS NO ISSUES AT THIS MOMENT AND IF HE DOES HAVE ANY ISSUES IN THE FUTURE WE REQUESTED THAT HE CONTACT OUR COMPANY. RESPECTFULLY YOURS, CUSTOMER SERVICE GEEK SUPPORT LIVE

Revdex.comID# [redacted] Dear [redacted] We have added phone number ###-###-#### to our DO NOT CALL LIST Customer will not receive any call from us.Respectfully yours,Customer ServiceGeek Support Live

Complaint: [redacted] I am rejecting this response because: I continue to receive these phone calls from a number of different phone numbers Each time I receive the phone calls, they caller identifies themselves as being from Geek Support Sincerely, [redacted]

Revdex.com ID# [redacted] DEAR [redacted] : WE DON'T HAVE THIS PHONE NUMBER [redacted] IN OUR DATABASE WE HAVE NEVER CALLED THIS NUMBER THE COMPLAINER'S CALLER ID DOES NOT BELONG TO USSOMEONE SEEMS TO HAVE MISUSED OUR NAME WE HAVE REMOVED THIS NUMBER FROM OUR CALLING LIST AND IN THE FUTURE IF THEY RECEIVE CALLS IT WILL BE OUR COMPANYRESPECTIVELY YOURS, CUSTOMER SERVICE GEEK SUPPORT LIVE%

Revdex.comID# [redacted] Dear [redacted] : We have removed this phone number from our Data Base and they will not hear from us againSincerely yours, Customer Service Geek Support Live

Revdex.com ID NUMBER [redacted] DEAR [redacted] THIS PERSON'S PHONE NUMBER HAS BEEN REMOVED FROM OUR CALLING LIST I WOULD ADD WE USE A AUTOMATIC DIALER AND NO PERSON WORKING IS NAMED [redacted] THANK YOU, CUSTOMER SERVICE GEEK SUPPORT LIVE

Revdex.comID# [redacted] Dear [redacted] : We offer one time free computer diagnostics and we don't need customer's credit card informationWe don't have any record of calling phone number [redacted] However, we will take this number off our data list RESPECTFULLY YOURS, CUSTOMER SERVICE GEEK SUPPORT LIVE

Revdex.com ID# [redacted] Dear [redacted] We offer free computer diagnostics, and there is no obligationWe have added Daytime Phone: ###-###-#### to our Do Not Call list and we assure that [redacted] will not receive any calls from usRespectfully yours, Customer Service Geek Support Live

Revdex.comID# [redacted] Dear [redacted] :We have added Daytime Phone [redacted] to our Do Not Call List We apologize for the inconvenience caused Respectfully yours,Customer ServiceGeek Support Live

Revdex.comID# [redacted] Dear [redacted] : Please be advised that this person's phone number has been removed from our data baseThank you, Customer Service Geek Support Live

I felt that the that help me,Matt H [redacted] and J [redacted] were very patient and explained the process very well

Complaint: [redacted] I am rejecting this response because:1) My name is not [redacted] , and2) As my complaint stated, they called my CELL phone number, not my home number.3) My compaint also stated that I verified with [redacted] that, contrary to the caller's claim, this company has no contract with [redacted] [redacted] does not look for or "trap" the identities of computers "throwing" viruses Nor do they then call computer owners making such claims and offering services to deal with the viruses Sincerely, [redacted]

Phillip has been informative and heplpful ellie was also very helpful....I ll thanks.geek support liveto help me out

Revdex.comID# [redacted] Dear [redacted] : We have removed this person's phone number from our data base and we assure if this person receives calls it wouldn't be from our companyRespectfully yours, Customer Service Geek Support Live

Revdex.com ID# [redacted] DEAR [redacted] THIS PERSONS PHONE NUMBER HAS BEEN REMOVED FROM OUR CALLING LIST THANK YOU, CUSTOMER SERVICE GEEK SUPPORT LIVE